--- title: Balto Reviews meta_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 592 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 592 scale: '5' date_modified: '2026-08-08' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews **Vendor:** Balto **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 592 ## About Balto Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. ## Balto Pros & Cons **What users like:** - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. (49 reviews) - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. (48 reviews) - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. (22 reviews) - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. (16 reviews) - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. (16 reviews) - Users value the **time-saving capabilities** of Balto, significantly reducing manual input and enhancing productivity. (16 reviews) - Users love Balto for its **efficiency** , enhancing communication and saving substantial time with automatic data capture. (14 reviews) - Users love Balto for its **time-saving summarization** , effortlessly capturing conversation details for efficient reviews and feedback. (13 reviews) - Artificial Intelligence (13 reviews) - Automation (13 reviews) **What users dislike:** - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. (20 reviews) - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. (12 reviews) - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. (11 reviews) - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. (9 reviews) - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. (7 reviews) - Users express frustration with **call limitations** in Balto, including tracking issues and real-time suggestion distractions affecting productivity. (6 reviews) - Users experience **slow performance** with Balto, noting lag and difficulty in logging in from different desktops. (6 reviews) - Users often experience **voice recognition issues** with Balto, leading to missed phrases and inaccurate recordings. (6 reviews) - Limited Customization (5 reviews) - App Functionality (4 reviews) ## Balto Reviews ### 1. Balto review **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. **Reviewed Date:** December 16, 2022 ### 2. Balto To the Rescue **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Balto?** Balto is helpful while your on a call. It's easy to navigate. **What do you dislike about Balto?** When you get a call transfered for you, it doesn't automatically start listening and assisting. You have to turn it on yourself. **What problems is Balto solving and how is that benefiting you?** Balto helps with making sure everyone has the most up todate scripts. Offering ways to resolve calls depending on the different scenarios. **Official Response from Delilah Twersky:** > Hello Jessica, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto assists you with resolving escalated calls and is easy to navigate. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 3. Balto is one of the best and helpful tool that we have. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Balto?** What I like best about Balto is that uses artificial intelligence and speech recognition technology to live to monitor conversations and automatically interpret our dialogue. It also gives reps instantaneous feedback at the optimum time. **What do you dislike about Balto?** There are times that Balto is having a hard time to recognize my voice and sometimes it keeps on loading. **What problems is Balto solving and how is that benefiting you?** Since it uses artificial intelligence and speech recognition technology to live to monitor conversations and automatically interpret our dialogue. It helps me have an instant guide that I can tell to my customers. ### 4. Good Support and Quality Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Balto?** It created and continues to create consistent call flows for our customers. They know what to expect when calling in. **What do you dislike about Balto?** How inflexible the scripts are. There is no way to tailor the experience to the customer on hand, leaving some of the scripts requirements unfulfilled. **What problems is Balto solving and how is that benefiting you?** Balto has helped our company create a cadence to be followed by all Customer Experience Representatives. **Official Response from Delilah Twersky:** > Hello Alex, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto shows your customers consistency on calls! We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 5. It gives the information and short cuts very well **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro D. | Customer Service rep, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2023 **What do you like best about Balto?** The short cuts that give you to access company information that you needing order to verify information and how it mark the flow of the info you need to verify during the call **What do you dislike about Balto?** that you cannot bring it back on another window it takes the priority of the window and you cannot bring it down and some time when computer is not turn off you need to close the app and re open **What problems is Balto solving and how is that benefiting you?** it gives you a great help in order to have the information that you need in order to verify the information needed that the company requires for this to always meet company criteria ### 6. I like it when it works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Balto?** The ways to talk to the guar and the way . and it tells you word for word what to say **What do you dislike about Balto?** sometime it dont picks up my voice and then i dont like it **What problems is Balto solving and how is that benefiting you?** its solving the ways to appproach the gaur ### 7. It is helpful and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Balto?** The convenience, the name and the location **What do you dislike about Balto?** Once agents no longer have access to it, it still shows up onthe screen taking up space. **What problems is Balto solving and how is that benefiting you?** Not knowing what to say or what I left out. **Official Response from Delilah Twersky:** > Hello Melanie, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto gives you that convenience and ability to say what is needed without leaving anything out. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 8. Balto Helps so much! **Rating:** 5.0/5.0 stars **Reviewed by:** Alan Leonardo N. | Call center Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** It always reminds me of all the essential details to mention throughout my calls and even listens to the information I provide to the customer and updates according to the necessity of each call **What do you dislike about Balto?** Sometimes Balto does not register some of the phrases they have listed when I tell them to the customer, even though I mention them exactly how they are written in Balto. **What problems is Balto solving and how is that benefiting you?** It goes with me every step of the call and makes sure to remind me of the company procedures, which is essential overall for the customer to have a better experience and to improve my overall performance **Official Response from Delilah Twersky:** > Hello Alan, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto reminds you of what to say throughout your calls giving your customer an overall better experience while improving your performance. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 9. It was an awesome addition to my daily work. **Rating:** 5.0/5.0 stars **Reviewed by:** Lessette L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Balto?** It goes with your call flow. Easy to use, and it tells you how well you are doing along with your team and so much more! **What do you dislike about Balto?** I love the app. It's an excellent feature to have at work. **What problems is Balto solving and how is that benefiting you?** none **Official Response from Delilah Twersky:** > Hello Lessette, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so pleased that Balto goes with your call flow and is easy to use. We intend to surpass your expectations even further in the future! Team Balto ### 10. Useful but buggy **Rating:** 3.5/5.0 stars **Reviewed by:** Emmanuel R. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** It is very intuitive and can really help you with remembering anything you may have missed on an interaction. It is overall a great tool when it does work correctly. **What do you dislike about Balto?** It doesn't work consistently, it sometimes bugs out and gives an error message, it might work for one call but then you need to reopen it in order for it to work again, and nobody got time for that. **What problems is Balto solving and how is that benefiting you?** It would solve the forgetting a process problem, it prompts correctly and can identify the kind of call and what I must focus on. But once again, if it worked consistently. **Official Response from Delilah Twersky:** > Hello Emmanuel, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are glad that Balto assists you with remembering what you might have to say in an interaction with a customer and identifies what you should be focusing on. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 11. If you find yourself in a tight jam, COUNT ON BALTO! **Rating:** 5.0/5.0 stars **Reviewed by:** Deidre C. | Claims Customer Service Rep II, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Balto?** I like the fact that BALTO is there as a reminder to keep you on track with the flow of the call. It acts a checklist for all the major components of your call, ensuring that you get the information that is needed to compile a claim. You are able to review the checklist as a reminder, just in case you feel like you forgot something. There are links that are very helpful and right at your fingertips to keep you from having to fumble through printed copies of a job aid, which in turn, shaves time off your Average Handle Time, and keeps you customer focused! Even when you get in a tight spot, and you haven't processed a particular part of your claim or call in a long time--we as humans have a tendency to put certain things in the background when not actively or repetitively used. This is the case for me. But, BALTO came through for me with fast and easy reminders of what I needed to do, and kept my sanity! Thank you so much!! **What do you dislike about Balto?** There honestly is nothing that I dislike about BALTO. The BALTO team is always looking for ways to improve it, and readily take our feedback. So far, it's a real tool, and I can honestly say you get a thumbs up from me! **Recommendations to others considering Balto:** Do It! You wont be disappointed! it's a great tool to consider among others that may be out there like it! **What problems is Balto solving and how is that benefiting you?** My calls have been shortened, I am better equipped with the tools to properly assemble my claims, and it helps me to be and stay knowledgeable on the calls with my policyholders. **Official Response from Polina Dvorkin:** > Hello Deidre, Wow, thank you for your wonderful review! Our team is over the moon to hear your positive feedback about our product and customer service. We are glad to know that you see great value and performance enhancements when using Real-Time Guidance during your calls. Balto is here to be your best friend at work! We intend to surpass your expectations even further in the future. Team Balto ### 12. Balto review **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** I like the it very much because it help me a lot through the calls so I can remember everything that I need to review and get useful information without the need to change screen. **What do you dislike about Balto?** Sometime could not identify some times that I say through the calls so maybe I could be repeting myself and could be confusing, still it is great tool for me!!!! **What problems is Balto solving and how is that benefiting you?** being more productive with my calls and operations day by day, it helps me to remind a lot of information without the need of searching for it or reviewing documents. **Official Response from Delilah Twersky:** > Hello Daniel, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you through your calls so you are able to remember everything you need to say without needing to switch up your screens. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 13. Balto is AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Balto?** Balto will give you a good direction for effective communication. **What do you dislike about Balto?** Sometimes its not responding to what you are saying **What problems is Balto solving and how is that benefiting you?** Will give you the right response for better customer experience **Official Response from Delilah Twersky:** > Hello Cheryl, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad to hear that Balto gives you direction for effective communication. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 14. My Balto Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Balto?** I love how Balto triggers automatically with the calls. The suggestions are very helpful and help my employees. I love the cloud for statistic review and call quality checks. **What do you dislike about Balto?** I wouldn't say I like how Balto always updates randomly when it isn't registering for any calls. This would usually be a quick fix for our IT department. The reps miss out on the contests that we run monthly. **What problems is Balto solving and how is that benefiting you?** Balto provides our representatives with many rebuttals to provide the patients and provides a more productive phone call. Performance amongst the crew has definitely improved. ### 15. Really helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro J. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** That it is pretty accurate when it suggests what to do on your call. It is incredibly that it can be so useful while your are on the call. Some times you can find the solutions to Ni's matter just reading, and following balto. **What do you dislike about Balto?** Being totally honest, there is nothing to dislike about Balto. It is really helpful. The only thing i can think about is that with time, you do not longer need it. But for someone new, it is a huge help. **What problems is Balto solving and how is that benefiting you?** Balto is being a tool and a help for new co-workers. It is like having your trainer or a team lead next to you, while you are on the call. So it is helping the company to better prepare the new people on floor. **Official Response from Delilah Twersky:** > Hello Alejandro, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto gives you the feeling of having a trainer or a team lead right by your side. We intend to surpass your expectations even further in the future! Team Balto ### 16. Excelent **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro C. | Insurance service associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Balto?** everithing that has on it, like the banners and the help that offers with the interaction of the insured while on the conversation, make the this smother as well **What do you dislike about Balto?** I dont really dislike nothing, instead, i like the tools that balto can offer to make the things easer, super user friendly and nothing to say about disliking it **What problems is Balto solving and how is that benefiting you?** Balto solves most of them by itself since you have the banner displayed on the app that helps a lot to figure out the information, even before you think about it **Official Response from Delilah Twersky:** > Hello Pedro, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy to know that Balto has been user friendly and has made things easier for you. We intend to surpass your expectations even further in the future! Team Balto ### 17. Love my Balto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Balto?** The automated prompts are great when you're on a call. **What do you dislike about Balto?** Doesn't always register right away without being prompted. **What problems is Balto solving and how is that benefiting you?** Making answering calls a breeze. ### 18. i love balto !! it really helps me to remember what to say and get a better score on my reviews **Rating:** 5.0/5.0 stars **Reviewed by:** jose ricardo b. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Balto?** It helps get full confirmation of the requirements of each call; **What do you dislike about Balto?** None balto is great!! i don't dislike anything **What problems is Balto solving and how is that benefiting you?** how to explain rate revision **Official Response from Delilah Twersky:** > Hello Jose Ricardo, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy to know that Balto gives you confidence to remember what to say on each call. We intend to surpass your expectations even further in the future! Team Balto ### 19. my review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Balto?** is has good feedback and is accurate when checking my checklist about the things i say **What do you dislike about Balto?** i currently dont have any dislikes so far about balto espectially being thing i just started using it **What problems is Balto solving and how is that benefiting you?** balto is helping me make sure i make me QA goals ### 20. Balto is a amazing experience that always keeps you confident. **Rating:** 5.0/5.0 stars **Reviewed by:** LaTricha T. | Contact Center Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Balto?** I like that Balto is a guide for you when speaking to a customer and also a learning tool. You can go back and study information you did not know right in Balto. **What do you dislike about Balto?** The only thing I would say is that sometimes the wrong script will pop up for whatever we are doing and that will cause us to say the wrong thing especially if you did not know. **What problems is Balto solving and how is that benefiting you?** Balto is solving the problem of people not saying the wrong thing or may not even know what to say. Balto is that guiding tool to make sure everyone is on the same level. **Official Response from Polina Dvorkin:** > Hello LaTricha, Wow, thank you for your wonderful review! Our team largely values all of your feedback. We are thrilled that Balto keeps you confident, on track, and enables you to learn from your previous calls. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 21. Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** The hability for the system to let us be aware of all the questions pending to be said and assisting us completing our job to make sure all policies are up to date. **What do you dislike about Balto?** Sometime Balto changes the policy book and does not provides the correct questions for the customer we are attending, even though there is only one type of polivy book we need. **What problems is Balto solving and how is that benefiting you?** It's assisting me to make sure all the policy information is up to date, sometimes we forget to make some necessary questions and balto is letting us know when we need to complete them ### 22. Good Guidance for Call Flow. **Rating:** 5.0/5.0 stars **Reviewed by:** Marco G. | Customer Service Associate, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** Good Guidance for Call Flow. Allows assistance in locating what to say to the customers; not to sound too repetitive. **What do you dislike about Balto?** Can't Translate the Script for Spanish Calls, causing incomplete reviews. **What problems is Balto solving and how is that benefiting you?** Helping me get better customer service in my calls and perfect my navigation through KIP. ### 23. Perfect tool for working. **Rating:** 5.0/5.0 stars **Reviewed by:** Dulce R. | Insurance representative, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Balto?** Balto help us as company to get s better customer service and guide us if we need the assistance. **What do you dislike about Balto?** Anything, balto is excellent! i like everything about this **What problems is Balto solving and how is that benefiting you?** all my doubts and questions at the time that im taking the call **Official Response from Delilah Twersky:** > Hello Dulce, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto guides you and helps your company increase their customer service. We intend to surpass your expectations even further in the future! Team Balto ### 24. Balto is efficient and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Balto?** I love that it highlights everything as you go through the call so you can know if you haven't said something yet or if you already did so you don't repeat yourself accidentally. I like that I'm able to see my overall performance so I can know if I need to improve or if I'm doing good. **What do you dislike about Balto?** The only downside to it is that sometimes it doesn't check off things I already said so I sometimes will rephrase my next sentence without repeating myself but saying enough to get it checked off. **What problems is Balto solving and how is that benefiting you?** It brings up questions that I sometimes forget to ask & it helps me navigate through my call better. I like how it now switches to retention, enrollments, or follow ups and it switches for me without me having to do it myself. This helps since I have different projects I'm assigned to and it helps the transition. **Official Response from Polina Dvorkin:** > Hello, Thank you for your review, our team greatly appreciates your feedback! We are happy that you enjoy our checklist and reporting features when navigating calls. We intend to surpass your expectations even further in the future. Team Balto ### 25. BALTO REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Balto?** BEING SO HELPFUL ON HOW WE TALK AND FOLLOW SCRIPT **What do you dislike about Balto?** I LOVE EVERYTHING ABOUT IT! IT HELPS ME FOLLOW WORD FOR WORD **What problems is Balto solving and how is that benefiting you?** HELPING ME SOLVE ON HOW TO RESOLVE PROBLEMS WITH PATIENTS ### 26. Take the hard outta hardwork **Rating:** 5.0/5.0 stars **Reviewed by:** Yoddit M. | Licensed Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Balto?** I like how smart Balto is. It takes the guesswork out of my work life, and I can focus more on my clients. One upside to Balto is that you never have to think of what to say; all you have to do is look for the right words. **What do you dislike about Balto?** The least helpful thing about Balto is that I can't make any changes to it. Everything is locked, so a downside is that there are no customization options. **What problems is Balto solving and how is that benefiting you?** Balto is improving my workday by helping me have better conversations with my clients, which benefits me significantly because my clients are my livelihood. **Official Response from Polina Dvorkin:** > Hello Yoddit, Wow, thank you for your wonderful review! Our team is thrilled to hear your positive feedback about Balto, and we love knowing that Balto allows you to focus more on your clients rather than the script. We want Balto to be your best friend at work! We encourage you to play around with the Balto themes and colors to add a level of customization to your workflow. Team Balto ### 27. Balto Is Excelent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Balto?** the program is very user-friendly and the ease with which you can find the desired information and the guide for when taking calls, he has really helped me a lot and thanks to Balto I have been able to resolve 100% of my calls. **What do you dislike about Balto?** Make it more colorful - The truth is that I don't see any errors in the program, however as I mentioned I would like it to have many more colors, but that would be all, since the information is very well designed and above all very easy to use. **What problems is Balto solving and how is that benefiting you?** To begin with the start guide to take calls, that in my opinion is very well done, after having started the call we have the different options to choose depending on the problem of the call. Since it has the most important links of KIP and Balto offers them to you in a direct way and with a brief description of what is involved. **Official Response from Polina Dvorkin:** > Hello, Wow, thank you for your wonderful review! We are glad to hear that you are seeing value from using Balto during your calls and that it provides you with the needed information in real-time. We had a software release that allows you to choose a color theme for the Balto app, please ensure that you are on the current release! Team Balto ### 28. Such a useful tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon L. | Customer Service Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Balto?** I love how "smart" it is; how it can listen to the conversations to help guide me. **What do you dislike about Balto?** Sometimes, it throws a little bit too much info out but I would always rather have too much than not enough. **What problems is Balto solving and how is that benefiting you?** Being new to the insurance world, and new to a company, it's helping me feel more confident in my phone calls. It reminds me of things I could forget if I get nervous on a call. **Official Response from Polina Dvorkin:** > Hello Shannon, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto makes you feel more confident and empowered during your calls. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 29. A must have agent assist tool for any success business in the support solutions space. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Balto?** The recognition and prompt, when needed for support, are outstanding. **What do you dislike about Balto?** It may become cumbersome for large businesses with multi-layered support systems to build all that is required. Additional call transcription integration could assist. **What problems is Balto solving and how is that benefiting you?** In the BPO space, where agents tend to deviate from outlined processes and established guidelines, Balto provides real-time support to 'nudge' them in the right direction. ### 30. excellent very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yeudiel r. | rep, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** that if we mention what the call about it comes up more information about what we can do **What do you dislike about Balto?** sometimes it doesnt keep on track on what you say **What problems is Balto solving and how is that benefiting you?** uw questions getting good qa scores **Official Response from Delilah Twersky:** > Hello Yeudiel, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy that Balto has been helpful to you and your team. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 31. Very helpful to remind you of questions or topics that have not been mentioned yet. **Rating:** 5.0/5.0 stars **Reviewed by:** esmeralda u. | CUSTOMER SERVICE ASSOCIATE, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Balto?** What I like best is that it gives you tips or information while you are speaking. It is very accurate with what you are talking about. **What do you dislike about Balto?** Sometimes you have to say keywords really slow for them to be checked off the list. **What problems is Balto solving and how is that benefiting you?** Balto reminds me of all the questions that I need to ask before disconnecting the call. **Official Response from Delilah Twersky:** > Hello Esmeralda, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto gives you accurate information during your call and in turn, makes you more confident to speak with your customers. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 32. Balto is Super and Easy to use, Follow your script and Voila! **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta O. | Customer Service Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Balto?** I like the Badges! It sure motivates to do your best everyday! **What do you dislike about Balto?** Sometimes it reconnects in middle of call, but I think that more of a internal system issue than Balto. **What problems is Balto solving and how is that benefiting you?** It is solving my highlights of script that we are required to say. Very beneficial for me and company as well. So Productive! **Official Response from Polina Dvorkin:** > Hello Roberta, Thank you for your review! Our team largely appreciates all of your feedback. We are so excited to hear that the Balto badges motivate you throughout your workday and that the scripts keep you on track and compliant. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 33. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina D. | Customer Service Rep, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Balto?** Very friendly app to work with, easy to reach helpful information **What do you dislike about Balto?** Is kinda slow sometimes. or makes the pc slow. **What problems is Balto solving and how is that benefiting you?** Sometimes its easier to provide a more professional answer to a customer **Official Response from Delilah Twersky:** > Hello Sabrina, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto has given you a hand in reaching helpful information. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 34. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany A. | Licensed Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Balto?** i love the "extra" pop-ups it gives you to help you keep the convo going **What do you dislike about Balto?** i dislike that after each pop-up you have to remember to click off of it so it will go to the next line **What problems is Balto solving and how is that benefiting you?** I believe Balto is solving the silence in conversations with customers and also helps keep the conversations on track. I feel it's benefiting me by helping me probe using the questions, to get to the root of the reason they are calling. **Official Response from Polina Dvorkin:** > Hello Tiffany, Wow, thank you for your wonderful review! Our team values your feedback as we continuously work on maximizing customer satisfaction. We are glad to know that you are enjoying and seeing such value within Balto's Real-Time Guidance features as dynamic prompts. We want Balto to be your best friend at work. I have referred your pop-up suggestion to our Engineering Team. We intend to surpass your expectations even further in the future! Team Balto ### 35. it helps so much and keeps you on track its great **Rating:** 5.0/5.0 stars **Reviewed by:** daniel k. | benefits consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Balto?** how balto listens to you on a call, it hears what your saying and then tells you what you have hit and missed keeping you on track. **What do you dislike about Balto?** how sometimes it doesn't work when you first get on your computer **What problems is Balto solving and how is that benefiting you?** keeping us compliant ### 36. Great to keep you on track and higher close rates **Rating:** 5.0/5.0 stars **Reviewed by:** karisa g. | Medicare Sales Rep, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Balto?** The most helpful thing about Balto is how it keeps you on task and hitting the important points for compliance as well as helping to achieve higher close rates **What do you dislike about Balto?** One thing I dislike about Balto is that it will refresh on me sometimes or log out completely, not a huge issue but it does take my attention away from the caller **What problems is Balto solving and how is that benefiting you?** Balto is keeping me on task and making sure that I hit all things I need to pass compliance which is super important when dealing with the vulnerable market that I do **Official Response from Polina Dvorkin:** > Hello Karisa, Thank you for your review; our team largely appreciates your feedback! We are thrilled to hear that Balto keeps you on task, compliant, and enables you to achieve higher close rates. We want Balto to be your best friend at work! We had a software release that has improved response times, please ensure you are on the current release to address your app refresh feedback. Team Balto ### 37. Balto is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Yazmin P. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Balto?** That it catches automatically the workflow and allows you to realize what part of the Script you havent said. As well it automatically detects relates resources that can be helpful in a call. **What do you dislike about Balto?** Just the updates and that sometimes its down. **What problems is Balto solving and how is that benefiting you?** It feels like if you have a coach next to you that is guiding you and letting you know when your still missing something. IT prevents you from having a fail in QA **Official Response from Polina Dvorkin:** > Hello Yazmin, Thank you for your wonderful review! Our team is thrilled to hear your positive feedback, and we are glad to know that you consider Balto to be a coach during your workday that prevents a failure in QA. We want Balto to be your best friend at work! We intend to surpass your expectations even further in the future. Team Balto ### 38. Balto is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany O. | Benefits Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Balto?** Balto is the perfect reminder. I enjoy having Balto on my computer screen. It is the perfect tool for agents that have to remain in compliance with certain guidelines. I love how Balto is unintrusive, so it's there for you to use when you need it. **What do you dislike about Balto?** One thing I dislike is not being able to put it behind other apps when it is not in use. This may be a good quality also **What problems is Balto solving and how is that benefiting you?** None **Official Response from Polina Dvorkin:** > Hello Tiffany, Thank you for your wonderful review! Our team is thrilled to know that you find Balto to be the perfect amount of helpful and not at all intrusive to your workflow. We want Balto to be your best friend at work. Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We intend to surpass your expectations even further in the future. Cheers to being our 300th review! 🎖 Team Balto ### 39. Well working system. **Rating:** 4.5/5.0 stars **Reviewed by:** Hanner A. | Customer Service Associate III, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** It understands everything we say and provides appropriate suggestions based on what it hears/understands. **What do you dislike about Balto?** If you ask for things not using specific working, it may not mark some things in your check list as done. **What problems is Balto solving and how is that benefiting you?** It helps remind me to go over underwriting questions and gives suggestions to the situations I am in. **Official Response from Delilah Twersky:** > Hello Hanner, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto helps provide you with helpful suggestions on what to say based on your customer conversations. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 40. Balto just recently started working for me, and is quite useful at reminding what questions to ask. **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell H. | Insurance Service Representative., Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Balto?** The confetti after completing all the tasks. **What do you dislike about Balto?** That it doesn't hear the whisper prompt that asks the NI their name. **What problems is Balto solving and how is that benefiting you?** Quality assurance is higher with balto than without. ### 41. I Love Balto **Rating:** 5.0/5.0 stars **Reviewed by:** makayla w. | contact center agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Balto?** I love Balto because if the customer takes you off-topic, Balto helps you resume where you left off. So you can control your call and not the customer controls it. **What do you dislike about Balto?** I wouldn't say I like it when Balto doesn't light up when you make an abandoned return call because sometimes you can get lost in the call and don't know where to pick back up. **What problems is Balto solving and how is that benefiting you?** Balto is solving putting in other scripts for shows and events so we don't have to look at our papers. **Official Response from Polina Dvorkin:** > Hello Makayla, Thank you for your excellent review! We are thrilled that Balto allows you to be in charge of your call and conveniently presents you with needed information in real time. We want Balto to be your best friend at work, so we have already notified our team about your product feedback! We intend to surpass your expectations even further in the future. Team Balto ### 42. Balto streamlines my work and provides important info on the fly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Balto?** Balto is able to listen to my phone calls and create pop-ups containing relevant information on the fly. This saves me a lot of time and streamlines my work. Balto is far superior to its competitors. **What do you dislike about Balto?** Balto lacks a lot of customization options that I would like and does not seem to have an easy way to pin important items for easy locating. I would like to see improvements in this area. **What problems is Balto solving and how is that benefiting you?** Balto is saving my company large amounts of time with its intelligent design. It proves employees with important reminders and allows them to access information in an easily digestible format in a very short amount of time. **Official Response from Polina Dvorkin:** > Hello, Thank you for your wonderful review! Our team is thrilled to know that Balto is saving you time and streamlining your workflow. We want Balto to be your best friend at work! We have referred all of your product feature feedback to our engineering team and encourage you to utilize the custom colors and confetti options to further customize your Balto app. We intend to surpass your expectations even further in the future! Team Balto ### 43. Amazing tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Booking Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Balto?** Balto has allowed me to connect with the client but not lose where I am at in the script, so I can make the best sale possible. **What do you dislike about Balto?** Sometimes it's slow and lags a little bit and doesn't always catch up with me. A few glitches here and there. **What problems is Balto solving and how is that benefiting you?** Keeping me on track, helping when a client starts talking and then I lose where I was at in the script. **Official Response from Polina Dvorkin:** > Hello Sara, Thank you for your feedback and review! Our team is happy to know that Balto enables you to make a further connection with your client, and keeps you on track and compliant in the meantime. We want Balto to be your best friend at work! Network and desktop speed can vary at times, we have referred your feedback to our engineering team to take a further look. Team Balto ### 44. Helps me with my call flow! **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn V. | Licensed Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about Balto?** The thing I like best about Balto is that it is very accurate! **What do you dislike about Balto?** There's nothing that I don't like about Balto. **What problems is Balto solving and how is that benefiting you?** I don't have to guess what to say when a call comes in. I just read my script & take off from there. **Official Response from Polina Dvorkin:** > Hello Evelyn, Wow, thank you for your positive feedback! Our team largely values your reviews. We are happy to know that Balto takes out the guesswork from your conversations and does so accurately. We intend to surpass your expectations even further in the future. Team Balto ### 45. How Balto works **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Licensed Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Balto?** I like how it gives me just what I need to say to ensure I remain compliant. **What do you dislike about Balto?** I dislike when it does not catch what I am saying after I have already hit a Balto point. **What problems is Balto solving and how is that benefiting you?** Changing the way things are said and what order they are said in. **Official Response from Polina Dvorkin:** > Hello Nicole, Thank you for your review and feedback about Balto! Our team is thrilled to know that Balto helps you stay on track and compliant throughout your calls. We hope to surpass your expectations even further in the future! Team Balto ### 46. Balto is simple **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Customer Service Specialist III, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Balto?** I like that it is simple and that even if you know what to ask, the checklist keeps you in check. **What do you dislike about Balto?** I wish it could tell that you do not have to ask certain questions on the policy because you are being penalized for something that is not required. **What problems is Balto solving and how is that benefiting you?** I think Balto is solving accountability and keeping the checks and balances in check. **Official Response from Polina Dvorkin:** > Hello Kimberly, Thank you for your review! Our team truly values all of your feedback as we strive to maximize our customer satisfaction. We are glad to hear that you find Balto easy to use during your work days. We intend to surpass your expectations even further in the future! Team Balto ### 47. It helps you to communicate the right idea. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** It helps a lot with different ways to communicate the same idea. That way, if you are unsure of what the appropriate verbiage is, Balto will help you out. **What do you dislike about Balto?** Sometimes my playbook will change on its own. Balto may show the script from another department. I am not sure where this issue comes from **What problems is Balto solving and how is that benefiting you?** When I am not sure how to explain, Balto always has verbiage suggestions. ### 48. Balto is a life saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny H. | Licensed Health Insurance Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Balto?** Blato has allowed me to be more confident, and successful when speaking to my clients. I love the fact that it's real-time, lets me know what I've said, and gives me extra key points. **What do you dislike about Balto?** It's hard to dislike software that maximizes your success. However, at times the pop-ups for key points, or additional information that display used to throw me off, however I am well used to it now. **What problems is Balto solving and how is that benefiting you?** Knowing what to say, being able to practice, being able to overcome any client objections. Balto has allowed easier access to sources and tools needed in order to meet the minimus requirements of our company's call flow. **Official Response from Polina Dvorkin:** > Hello Destiny, Thank you for your wonderful review of Balto! Our team is thrilled to hear that Balto is helping you be more confident and successful on your calls along with providing you easy access to sources in real time. We intend on surpassing your expectations even further in the future! Team Balto ### 49. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Balto?** Lights up when you've said specific phrases **What do you dislike about Balto?** pop ups sometimes don't apply and you have to X them out to see the previous screen **What problems is Balto solving and how is that benefiting you?** making sure I stay compliant with disclaimers **Official Response from Polina Dvorkin:** > Hello Jessica, Thank you for your review! Our team truly values your feedback as we strive to maximize customer satisfaction. We are glad that Balto ensures you stay compliant throughout your calls with our prompt features. Regarding your popup feedback, we are pleased to inform you that our engineering team is actively working on making those improvements. We intend to surpass your expectations even further in the future! Team Balto ### 50. easy understand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** you can remeber your verification questions **What do you dislike about Balto?** That you have to say the senteces exactly how they are written **What problems is Balto solving and how is that benefiting you?** that it closes and you need to keep opening when you lock up screen ## Balto Discussions - [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) - 2 comments, 2 upvotes - [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) - 1 comment, 1 upvote - [No questions.](https://www.g2.com/discussions/35606-no-questions) - 1 comment, 1 upvote - [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) - 2 comments - [View Balto pricing details and edition comparison](https://www.g2.com/products/balto/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+07%3A32%3A28+-0500&secure%5Bsession_id%5D=d15011e5-f70a-444a-bd2a-87cb721ca7f0&secure%5Btoken%5D=70f16853b0e70be71382b680967d423ac4c44fec673ccaa93345e3581e73a2fe&format=llm_user) ## Balto Integrations - [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - [DialedIn](https://www.g2.com/products/dialedin/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sangoma](https://www.g2.com/products/sangoma/reviews) - [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TCN](https://www.g2.com/products/tcn/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Balto Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Generative AI** - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Third-Party Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Balto Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (235 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,505 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews)