Superside Reviews & Provider Details

I like that Superside team gives me access to a wide variety of design specialties, including motion design, UI/UX design, copywriting, illustration, and video editing. Instead of needing to do all this myself or seek a contractor each time, I have access to this wide set of skills all in one place. Review collected by and hosted on G2.com.

Superside is usually very efficient and gets things done very quickly. However, turnaround time sometimes takes longer than it would if when working with a designer in-house. That's just the nature of this kind of work and is fine if you're working with reasonable deadlines; just something to consider if you have a high volume of last-minute design requests. Review collected by and hosted on G2.com.

Superside has been a great partner for providing creative assets and acting as a strategic marketing thought partner. I appreciate their ability to scale and meet our ever-changing business needs, especially since we have small teams for sales and marketing. Their creative expertise stands out, and I was really impressed with the brand strategy and voice project they delivered. One of the most valuable aspects is having a fabulous project manager, Caro, who keeps us on top of things and collaborates with us on ideas for new projects that serve our business needs. Review collected by and hosted on G2.com.

I wish there was an easier way to communicate with our team...email doesn't seem to be a very fast way of communicating and though we have a Teams integration, it also doesn't allow me to send a quick note to our project manager if it's outside of a project chat. Additionally, when she is out of office, it's even harder to communicate with whoever is filling in for her on a quick-need basis. A chat function with our project team would be a great addition to the Superside platform. Review collected by and hosted on G2.com.

I've been using Superside for just over 2 years, and the experience has been extremely collaborative. They're very attentive, open to feedback, resolution-oriented, and have a variety of talented team members. I love that I get to chat with them directly on their platform and they're so quick to respond. Their producers and project managers are extremely organized. I like the user experience on their site when I log in and need to start a new project. It's as simple as clicking a button and filling out a brief which asks great poignant questions. I'm able to attach resources, tell them exactly what I'm looking for, and they review and get back to me immediately to confirm details. All of this happens under the project chat, keeping everything in one place. They adhere the 'style' of design to meet our brand guidelines so that they feel like a seamless part of our design ecosystem. Review collected by and hosted on G2.com.

I find that if it's a rush/urgent project I need support with, that I can't really lean on Superside and have to do it myself, because their turnaround time does not allow for urgent projects. That would be my only wish as a client. Review collected by and hosted on G2.com.

Because the team is global, the design is consistently shaped by the best email and social practices from around the world. In addition, the dedicated team is highly responsive to both the work and our feedback, which has enabled quick execution. Review collected by and hosted on G2.com.

Now that we have a very capable, proactive account manager in place, our team feels confident in Superside’s ability to deliver A+ work. That said, we’d love for the team to come to the table more consistently with fresh ideas on how to make the work even stronger, drawing on insights from other brand partners and similar learnings. I’d also like a clearer handle on scope usage so we can ensure the Superside team is delivering as much value as possible within each monthly period. I recognize that this will come with time and experience working under the new scope, and I’m confident we’ll naturally find the most efficient way to collaborate in the weeks ahead. Review collected by and hosted on G2.com.

I appreciate Superside for extending our capacity for campaign strategy, copywriting, and creative development and production. Their copywriting capability and deliverables were probably the most well-used and successful work we did with them. I find their project management, account management, copywriting, and creative direction to be of good quality, and I would encourage them to continue to invest in these capabilities. Review collected by and hosted on G2.com.

I found it clunky to work through Superspace as it required us to use another platform on top of our internal systems. While I understand the necessity for Superside to maintain consistency across clients via this platform and the project processes baked into it, it added a layer of complexity for us. Our preference would have been for the Superside team to integrate more with our internal tools for a more seamless collaboration. Review collected by and hosted on G2.com.

the speed when we already have prescedent. Bringing new ideas and investigating concepts for us. Review collected by and hosted on G2.com.

I think there can be some process to get things executed. We don't think it works well for us to give a truly broad idea and just say come back to us. We often feel like we need to be much closer and detailed on what we need in order to feel things are successful. Also--the fact that SS can give us ideas on UX/UI or campaigns but can't necessarily execute on those ideas/designs is a point of friction that holds us back from developing things. Review collected by and hosted on G2.com.

What I appreciate most is the sense of true partnership. Communication is transparent, ownership is strong, and the team operates like an extension of ours. Our CPM brings an incredible level of dedication and organization, and the creatives have developed a deep understanding of our brand. There’s a shared commitment to finding solutions, which makes collaboration seamless and effective. Review collected by and hosted on G2.com.

Given my perspective on both sides, I’ve seen how intentionally Superside has worked to strengthen its operations, platform, and team structure. Today, I don’t have any significant concerns. The organization clearly prioritizes improvement, and that shows in the partnership experience. Review collected by and hosted on G2.com.

I like how Superside helps us with brand and operational cost efficiencies for scalability through their AI-enabled tools and workflows. Their platform is very helpful to communicate and work in, and their large menu of services, subscription model, and ease of adding booster packs is valuable across multiple teams and units in our organization. Superside provided great help in achieving brand scalability and an elevated look and feel during the launch of our new brand, creating cohesion across materials. I find the platform easy and intuitive. Review collected by and hosted on G2.com.

I feel like Superside could improve on speed and cost efficiencies. Also, having a built-in timeline for each project on the platform rather than just typing it out would be a nice enhancement. I think AI tools within their platform functioning as a 'self-serve' feature for our teams could be really beneficial for smaller design tasks for non-designers. Review collected by and hosted on G2.com.

I use Superside for ongoing creative and design support, including marketing and sales collateral, presentation design, ad design, and web design. Superside allows me to do more without adding internal headcount, which is crucial as I am on a very lean revenue team. They support my efforts to produce consistent, high-quality creative to support various campaigns and foundational programming without needing to bring on a full-time design team. Superside is very responsive to our needs, and our customer success manager is very collaborative. The team executes with expert precision, and they're open to exploring solutions and proposing new ideas. I appreciate having access to a range of services like copywriting, design, web, and strategic consulting within one agency. Superside has remained flexible and transparent as our priorities have shifted. The dedicated team understands our style and needs, allowing us to focus on strategy and overall execution while handling the creative side expertly. We've really appreciated their reliability, quality of work, and ease of collaboration. They are awesome to work with. Review collected by and hosted on G2.com.

Occasionally, there can be delays in timelines during peak periods. It would be sometimes helpful for that to be even more clearly communicated. Review collected by and hosted on G2.com.

I use Superside for brand identity and graphic assets, and I appreciate that their subscription model worked perfectly for us. I like that they have a full team and a dedicated account for us. Superside helps with report design, custom iconography, and illustrations, making our deliverables professional and inviting while establishing our brand identity. They've created easy-to-use templates and assets for the team, ensuring consistency. Their deliverables are always high quality, sector-appropriate, and they are flexible according to our needs. Review collected by and hosted on G2.com.

I would like more U.S. team members for our time zone and American government context, since we work with the government. Review collected by and hosted on G2.com.