Best Auto Dialer Software with Omnichannel Capabilities

Benefits of Auto Dialer Software with Omnichannel capabilities include: Ensures that the caller experience is seamless across their entire call.
Below are the top-rated Auto Dialer Software with Omnichannel capabilities, as verified by G2’s Research team. Real users have identified Omnichannel as an important function of Auto Dialer Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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19 Listings in Auto Dialer Available
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Talkdesk

(2,505)4.4 out of 5
Entry Level Price:Free
10th Easiest To Use in Auto Dialer software
View top Consulting Services for Talkdesk
OverviewPros and Cons
Product Description

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users: Supervisor, Team Lead · Industries: Consumer Services, Computer Software · Market Segment: 60% Mid-Market, 20% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
User SatisfactionSeller Details
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Omnichannel
Average: 8.6
8.9
API / Integrations
Average: 8.6
9.2
Progressive Dialing
Average: 8.6
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,957 Twitter followers
LinkedIn® Page
www.linkedin.com
1,369 employees on LinkedIn®

JustCall

(2,374)4.3 out of 5
Entry Level Price:$0.99
14th Easiest To Use in Auto Dialer software
View top Consulting Services for JustCall
OverviewPros and Cons
Product Description

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users: CEO, Account Executive · Industries: Computer Software, Financial Services · Market Segment: 59% Small-Business, 31% Mid-Market
User Sentiment

Users frequently mention the ease of use, seamless CRM integration, automatic call logging, and the ability to manage calls and SMS from one platform as key benefits of JustCall. Users experienced issues with inconsistent call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure to be high for smaller teams or solo users.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Call Management, Calling Features
ConsCall Issues, Call Functionality, Connection Issues, Poor Call Quality, Slow Loading
User SatisfactionSeller Details
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.1
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.5
Progressive Dialing
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
306 Twitter followers
LinkedIn® Page
www.linkedin.com
430 employees on LinkedIn®
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Five9 Intelligent Cloud Contact Center Platform

(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
Product Description

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users: Customer Service Representative · Industries: Consumer Services, Financial Services · Market Segment: 56% Mid-Market, 23% Small-Business
User Sentiment

Reviewers appreciate the platform's user-friendly interface, stability, scalability, and its ability to perform well during high-volume periods, as well as its seamless integration with other tools like Salesforce. Reviewers experienced challenges with the chat feature, particularly when managing multiple conversations at once, and some found the interface outdated and complex for new employees, while others reported occasional call drops and lagging.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
User SatisfactionSeller Details
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.6
API / Integrations
Average: 8.6
8.8
Progressive Dialing
Average: 8.6
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,831 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®

CloudTalk

(1,747)4.4 out of 5
Entry Level Price:$19.00
8th Easiest To Use in Auto Dialer software
OverviewPros and Cons
Product Description

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users: CEO, Account Executive · Industries: Computer Software, Information Technology and Services · Market Segment: 64% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Intuitive, Helpful, Calling Features
ConsCall Issues, Connection Issues, Call Management, Missing Features, Poor Connectivity
User SatisfactionSeller Details
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.2
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.5
Progressive Dialing
Average: 8.6
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
197 employees on LinkedIn®

Convoso

(254)4.5 out of 5
11th Easiest To Use in Auto Dialer software
OverviewPros and Cons
Product Description

Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

Industries: Insurance, Marketing and Advertising · Market Segment: 57% Mid-Market, 40% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Customer Support, Helpful, User Interface
ConsCall Issues, Learning Curve, Expensive, Setup Difficulty, Dialer Issues
User SatisfactionSeller Details
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.0
Omnichannel
Average: 8.6
9.1
API / Integrations
Average: 8.6
8.8
Progressive Dialing
Average: 8.6
Seller Details
Seller
Convoso
Company Website
Year Founded
2006
HQ Location
Los Angeles, CA
Twitter
@convoso
3,162 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®

RingCentral Contact Center

(185)4.1 out of 5
View top Consulting Services for RingCentral Contact Center
OverviewPros and Cons
Product Description

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Industries: Computer Software, Consumer Services · Market Segment: 48% Small-Business, 36% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Intuitive, Customer Support, Efficiency
ConsCall Issues, Call Functionality, Call Quality Issues, Connection Issues, Poor Customer Support
User SatisfactionSeller Details
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.8
Omnichannel
Average: 8.6
7.6
API / Integrations
Average: 8.6
8.1
Progressive Dialing
Average: 8.6
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,138 Twitter followers
LinkedIn® Page
www.linkedin.com
6,686 employees on LinkedIn®

Kixie PowerCall & SMS

(863)4.8 out of 5
Free trial available
7th Easiest To Use in Auto Dialer software
OverviewPros and Cons
Product Description

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

Users: CEO, Account Executive · Industries: Financial Services, Marketing and Advertising · Market Segment: 83% Small-Business, 16% Mid-Market
User Sentiment

Reviewers like the ease of use, the ability to reach a large number of prospects, the seamless integration with CRM, the quick setup, the suite of features for effective cold calling, the click-to-call feature, the automatic logging into the CRM, the SMS templates, and the fast customer support. Users experienced inconsistent call quality, glitches when transferring calls, outdated app appearance, small syncing delays with the CRM, creation of a new user on Hubspot with every incoming call, lack of MMS messaging, lack of customization in the reporting dashboard, occasional outages, and confusion with SMS messaging compliance.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Time-saving, Automation
ConsCall Issues, Dialer Issues, Number Issues, Missing Features, Connection Issues
User SatisfactionSeller Details
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®

ZoomInfo Sales

(9,045)4.5 out of 5
Entry Level Price:Contact Us
View top Consulting Services for ZoomInfo Sales
OverviewPros and Cons
Product Description

ZoomInfo Sales is a comprehensive sales execution solution designed to empower sales teams by transforming data into actionable insights within a single, unified platform. This innovative tool integra

Users: Account Executive, Sales Development Representative · Industries: Computer Software, Information Technology and Services · Market Segment: 48% Mid-Market, 26% Enterprise
User Sentiment

Users frequently mention the high accuracy of data, the ease of transferring contacts to Salesforce, and the powerful data enrichment capabilities, especially when integrated with Salesforce. Reviewers mentioned issues such as the high cost, inaccurate data, outdated contacts, and a clunky user interface.

Pros and ConsUser Satisfaction
ProsContact Information, Ease of Use, Data Accuracy, Features, Helpful
ConsInaccurate Data, Outdated Data, Outdated Contacts, Data Inaccuracy, Outdated Information
User SatisfactionSeller Details
ZoomInfo Sales features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.1
Omnichannel
Average: 8.6
8.4
API / Integrations
Average: 8.6
8.7
Progressive Dialing
Average: 8.6
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,487 Twitter followers
LinkedIn® Page
www.linkedin.com
4,353 employees on LinkedIn®

NiCE CXone Mpower

(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewPros and Cons
Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users: Customer Service Representative, Supervisor · Industries: Consumer Services, Information Technology and Services · Market Segment: 52% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Helpful, User Interface
ConsCall Issues, Technical Issues, Learning Curve, Missing Features, Poor Customer Support
User SatisfactionSeller Details
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.0
Progressive Dialing
Average: 8.6
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,640 Twitter followers
LinkedIn® Page
www.linkedin.com
13,947 employees on LinkedIn®
Ownership
NASDAQ: NICE

PhoneBurner

(281)4.7 out of 5
Free trial available
9th Easiest To Use in Auto Dialer software
View top Consulting Services for PhoneBurner
OverviewPros and Cons
Product Description

PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages > 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances spe

Users: CEO, President · Industries: Financial Services, Insurance · Market Segment: 79% Small-Business, 17% Mid-Market
Pros and ConsUser Satisfaction
ProsTime-saving, Ease of Use, Customer Support, Efficiency, Helpful
ConsDialer Limitations, Expensive, Missing Features, Call Issues, Integration Issues
User SatisfactionSeller Details
PhoneBurner features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.5
API / Integrations
Average: 8.6
9.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
PhoneBurner, Inc.
Company Website
Year Founded
2008
HQ Location
Ladera Ranch, CA
Twitter
@PhoneBurner
12,571 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®

Ozonetel

(623)4.6 out of 5
12th Easiest To Use in Auto Dialer software
OverviewPros and Cons
Product Description

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users: Associate, Assistant Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 62% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Call Management, Call Quality, Customer Support
ConsCall Issues, Connection Issues, Call Connectivity Issues, Connectivity Issues, Technical Issues
User SatisfactionSeller Details
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.7
Omnichannel
Average: 8.6
9.1
API / Integrations
Average: 8.6
9.1
Progressive Dialing
Average: 8.6
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
781 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®

CallTools

(74)4.8 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowi

Users: CEO · Industries: Real Estate, Financial Services · Market Segment: 84% Small-Business, 14% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Features, Intuitive
ConsExpensive, Learning Curve, High Cost, Complex Processes, Dialer Limitations
User SatisfactionSeller Details
CallTools features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.3
Omnichannel
Average: 8.6
9.2
API / Integrations
Average: 8.6
9.6
Progressive Dialing
Average: 8.6
Seller Details
Seller
Call Tools
Company Website
Year Founded
2015
HQ Location
Irvine, CA
Twitter
@CallTools
308 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

Vonage Contact Center (formerly NewVoiceMedia)

(104)4.2 out of 5
OverviewPros and Cons
Product Description

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Industries: Information Technology and Services, Computer Software · Market Segment: 52% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Easy Setup, Easy Integrations, Features
ConsCall Issues, Customization Difficulty, Expensive, Limited Customization, Communication Issues
User SatisfactionSeller Details
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.5
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.5
Progressive Dialing
Average: 8.6
Seller Details
Seller
Vonage
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,156 Twitter followers
LinkedIn® Page
www.linkedin.com
2,792 employees on LinkedIn®

CallFire

(84)4.4 out of 5
Entry Level Price:5¢
OverviewUser Satisfaction
Product Description

CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue wit

Users: Owner · Industries: Marketing and Advertising, Non-Profit Organization Management · Market Segment: 69% Small-Business, 24% Mid-Market
User SatisfactionSeller Details
CallFire features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
CallFire
Year Founded
2004
HQ Location
Santa Monica, CA
Twitter
@CallFire
21,719 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®

VCC Live

(164)4.6 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

Industries: Financial Services, Telecommunications · Market Segment: 51% Mid-Market, 42% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Reporting, Reliability
ConsCustomization Difficulty, Lack of Clarity, User Interface Issues, Poor UI Design, Usability Issues
User SatisfactionSeller Details
VCC Live features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Omnichannel
Average: 8.6
8.7
API / Integrations
Average: 8.6
8.6
Progressive Dialing
Average: 8.6
Seller Details
Seller
VCC Live Group Zrt
Year Founded
1999
HQ Location
Budapest, Pest
Twitter
@vcc_live_brand
1,530 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
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