# CallTools Reviews **Vendor:** Call Tools **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 76 ## About CallTools CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively. ## CallTools Pros & Cons **What users like:** - Users praise the **excellent and prompt customer support** from CallTools, enhancing their onboarding experience significantly. (11 reviews) - Users find CallTools incredibly **fast and intuitive** , enhancing productivity with minimal training required. (9 reviews) - Users appreciate the **prompt and knowledgeable support** provided by CallTools, enhancing their overall experience and productivity. (8 reviews) - Users praise CallTools for its **fast and intuitive features** , significantly enhancing outbound call productivity and efficiency. (4 reviews) - Users commend CallTools for its **intuitive design** , enabling quick setup and efficient outbound calling for teams. (4 reviews) - Users find the **call recording tools** invaluable for quickly accessing recordings and simplifying their workflows. (3 reviews) - Users highlight the **easy integration** of CallTools, with quick setup and excellent support ensuring smooth onboarding. (3 reviews) - Easy Setup (3 reviews) - Efficiency (3 reviews) - Power Dialer (3 reviews) **What users dislike:** - Users feel CallTools is **expensive** , but acknowledge its value with reliable features and performance. (3 reviews) - Users find the **learning curve overwhelming** , especially during initial use, making onboarding less efficient for some. (3 reviews) - Users express concern about the **high cost** of CallTools despite recognizing its overall quality and effectiveness. (2 reviews) - Users feel the **onboarding process is complex** , making it time-consuming for those familiar with technology. (1 reviews) - Users experience **dialer limitations** due to delays between calls, impacting their overall efficiency and workflow. (1 reviews) - Lack of Guidance (1 reviews) - Users wish for **meeting recording capabilities** in CallTools to easily revisit discussions as they adapt to the dialer. (1 reviews) - Setup Difficulty (1 reviews) - Slow Speed (1 reviews) - Time-Consuming (1 reviews) ## CallTools Reviews ### 1. CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Florence d. | Admin Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about CallTools?** As an Enterprise user, CallTools has been a game changer for our business operations. There’s a lot to love about the platform, but the standout feature for us has been the Live Filtering. It provides a seamless experience, allowing us to easily filter out irrelevant calls in real-time, ensuring that our teams focus on what really matters. It’s a feature we absolutely rely on for improved productivity and efficiency. In addition to the live filtering, the support team Crizelda Cagaanan and David Rojo at CallTools has been incredibly helpful, particularly when it comes to registering phone numbers and optimizing our caller strategies. As an Enterprise, having a dedicated team to assist with these processes makes a huge difference in ensuring everything runs smoothly and efficiently. All in all, CallTools has proven to be an indispensable part of our communication strategy. From its powerful features to its outstanding customer service, it has helped us streamline our calling operations, saving time and improving overall performance. **What do you dislike about CallTools?** None at the moment. As a Virtual Assistant, Lead Generation Manager, and Admin Manager across various platforms, I always recommend CallTools as the top dialer whenever I work with clients. Having used a variety of dialers in different roles, CallTools consistently stands out for its robust features and ease of use. It's by far the most outstanding tool I’ve encountered. **What problems is CallTools solving and how is that benefiting you?** One of the biggest issues we faced was our numbers being categorized as spam, but CallTools solved this with the ability to register our phone numbers with carriers. This feature has truly eased our pain. As an Enterprise User, we also benefit from having 100 free phone numbers for each cold caller, along with the privilege of priority support whenever issues arise. The Support Team has been outstanding, especially with Crizelda Cagaanan and David Rojo, who have gone above and beyond to resolve my issues. They’ve not only offered exceptional assistance but also shared valuable insights and skills to help me perform my role more effectively as an Admin Manager. **Official Response from Daniel Llamas:** > Hi Florence - Thank you for the 5 Star Review! - We're thrilled to hear that features like Live Filtering and number registration are helping improve your team’s efficiency and calling performance. It's also great to know that our support team has been able to provide the assistance you need. Great to hear David Crizelda have been so wonderful at assisting in all your needs! We truly appreciate your recommendation and your continued trust in CallTools! - Call Tools Team ### 2. Effortless Setup and Improved Call Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Monice L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about CallTools?** I like the fact that I can buy multiple area codes for the areas I'm working in. This is super helpful because if someone, including myself, sees a number with an unrecognized area code, they're unlikely to answer, so this could improve the pickup rate. I also appreciate the representative, Rick, who went into great detail about the features that CallTools has. One of the big ones for me is being able to integrate my CRM system, Go High Level, so I don't have to manually enter data, which is time-consuming. Another feature I like is that when I am making calls, I have the option of using Zillow or Google Maps. Lastly, I find it amazing that I can jump in on a call to guide a person, which helps with efficiency and time management. I'm also really pleased that setting it up was pretty easy. I love that I didn't have to wait to get my numbers activated, and now I can make calls and set appointments straight away. **What do you dislike about CallTools?** I think having a 24-hour support window every day would be helpful, especially if unexpected things come up or schedules get switched around. It would also be good to have access to purchase an account and hop on an onboarding call on the weekends, as I don't think this was currently available. Another area for improvement is the onboarding call itself; it felt pretty rushed. I was asking questions during the call, but it felt like the person was just playing a video and I couldn't interact easily or get answers in real-time. It would be better if the presenter was actively showing us things rather than relying on a video. **What problems is CallTools solving and how is that benefiting you?** I use CallTools for cold outreach, making my calls more efficient by avoiding inactive numbers. It saves me time by handling multiple numbers per household, speeding up my appointment setting. ### 3. Phenomenal Support—Issues Resolved in Minutes **Rating:** 4.0/5.0 stars **Reviewed by:** Brady M. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about CallTools?** Bari has been the best support agent that I have gotten, hands down. We have been dealing with an issue regarding leads and I had called in to get support, I told him I had 15 minutes until my team came in to get this resolved and he had all of my issues fixed within 5 minutes. He's a phenomenal agent. You got a good one **What do you dislike about CallTools?** I wish there was a native salesforce integration so that we did not need to do custom development on our end **What problems is CallTools solving and how is that benefiting you?** Speed to lead with both inbound leads calling back and outbound for leads who just had their information submitted. We have had prospects ask what dialer we use when calling back in because we connect to their call so fast ### 4. Easy to Use, Powerful with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sales T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about CallTools?** I love CallTools; it's really easy to use and super powerful. It's great with connections, which helps me connect with the people I need to and even close more deals because of the strong connections it facilitates. The platform just works well for organizing everything I need to do. The setup experience was amazing, thanks to a lady from the support team who was really helpful, and overall, your team was great. **What do you dislike about CallTools?** all is good **What problems is CallTools solving and how is that benefiting you?** CallTools helps us contact our customers and organize everything, making it easy to connect with people and close more deals. ### 5. Streamlined Outbound Calls with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about CallTools?** I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you're bound to have questions, and they are quick to support while being very understanding and patient. Everybody is always in a good mood, which I really appreciate. The support team never makes you feel like a burden and is quick to answer even if it's the same question more than once. They're super friendly and supportive. **What do you dislike about CallTools?** NA **What problems is CallTools solving and how is that benefiting you?** CallTools lets us reach multiple customers and keeps agents busy without manual dialing, making it more efficient for outbound calling. **Official Response from Daniel Llamas:** > Hi Matt - Thank you for the 5 Star Review - We're glad to hear you're finding CallTools user-friendly and that our support team has been helpful and responsive. It's great to know the platform is helping your team stay productive and reach more customers efficiently. We appreciate you sharing your experience! ### 6. Impressive Variety and Outstanding Customer Service by Lyndsey **Rating:** 5.0/5.0 stars **Reviewed by:** Charmané A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about CallTools?** I'm impressed by the variety and customer service. **What do you dislike about CallTools?** I don't like their webhook set up, the fact that they dont have transcription for the calls **What problems is CallTools solving and how is that benefiting you?** Lyndsey just helped me pull up a performance report that stated my contacts and not just the numbers for them. ### 7. Efficient Tool with Great Support from Jules. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about CallTools?** I really appreciate the assistance provided by the tech team at CallTools during the setup process. They were there to help whenever challenges arose, which was incredibly beneficial. I love how CallTools makes it easy to call multiple people at once, significantly simplifying my workflow when dealing with insurance agents. One of the standout features for me is the call recording capability, which I find incredibly useful. Additionally, I value the consistent functionality of CallTools and appreciate the staff member, Jules, who was instrumental in helping me get everything set up. This support and functionality give me confidence in the service, leading me to rate my likelihood of recommending CallTools to others as a perfect 10. **What do you dislike about CallTools?** There's anything to dislike as the dialer functions properly and I'm making sales! **What problems is CallTools solving and how is that benefiting you?** I use CallTools to call multiple people at once, which simplifies my communication process. **Official Response from Daniel Llamas:** > Hi Thomas, Thank you for the fantastic review! We’re thrilled to hear that our support team—especially Jules—made your setup experience smooth and helpful. It’s great to know that our dialing tools and call recording features are streamlining your workflow and helping you succeed. We appreciate your perfect recommendation score and are glad CallTools is delivering real value for your business! - Call Tools Team ### 8. User-Friendly Platform with Outstanding Reporting Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Alvaro M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about CallTools?** The platform is user-friendly, making it easy to access all features. I find the reporting tools particularly detailed and helpful, especially for generating end-of-day reports and keeping track of activities. **What do you dislike about CallTools?** I appreciate everything about this product; its features are well-suited to the needs of a remote call center. **What problems is CallTools solving and how is that benefiting you?** This tool has been instrumental in helping us monitor live calls, track call conversions, and assess lead quality based on disposition outcomes. It has made it much easier to stay organized and evaluate our results effectively. **Official Response from Daniel Llamas:** > Hi Alvaro, Thank you for your thoughtful review! We're glad to hear the platform’s ease of use, detailed reporting, and remote-friendly features are supporting your team’s workflow. It’s great to know CallTools is helping you monitor calls, track conversions, and stay organized. We appreciate your feedback and are here whenever you need support. - CallTools Team ### 9. Intuitive and Easy-to-Learn Call Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ziegfred Paul . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about CallTools?** I find CallTools intuitive and easy to use. I'm fairly new to it, but it's easy to learn, which is a big plus. Most of the menus are easy to understand or self-explanatory, although there are a few that might need some assistance. **What do you dislike about CallTools?** None so far. If I find one, you'll be the first to know. **What problems is CallTools solving and how is that benefiting you?** I use CallTools for taking and receiving calls, checking agent performance, and generating daily reports for management. **Official Response from Daniel Llamas:** > Hi Ziegfred, Thank you for the 5 Star Review! We're glad to hear that you're finding CallTools intuitive and easy to learn. It's great to know the platform is helping you manage calls, monitor agent performance, and generate daily reports efficiently. If you ever need assistance with any features, our team is always here to help. We appreciate you sharing your experience! - CallTools Team ### 10. Prompt, Reliable Tech Support That Makes the Platform Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** todd a. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about CallTools?** prompt reliable tech support. Very helpful with functionality of platform **What do you dislike about CallTools?** nothing. No particular AI options yet. Thank You **What problems is CallTools solving and how is that benefiting you?** learning how to use service ### 11. Powerful CCaaS Platform with Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about CallTools?** The best power dialer I've used is CallTools — it's fast, intuitive, and significantly boosts outbound call productivity. It automatically dials through lead lists, schedules follow-ups without wasting time. The CRM integration and call tracking features make it a powerful tool for sales teams. Overall, it's a game-changer for anyone in high-volume calling. I was set up the same day, and support was awesome in assisting me. **What do you dislike about CallTools?** I wish I had found them sooner. I have wasted so much money on faulty systems. **What problems is CallTools solving and how is that benefiting you?** I use it daily, and I can track everything easily. It makes my team 500% more productive. I streamlined the dialing process and turned my agents into workhorses. **Official Response from Daniel Llamas:** > Thank you so much for the amazing 5-star review! We’re thrilled to hear that CallTools has been such a game-changer for you and your team. It’s great to know that our power dialer, CRM integration, and call tracking features are helping you streamline processes and maximize productivity. We’re especially happy to hear our support team was able to get you up and running quickly. We also love your feedback about wishing you found us sooner — we hear that often, and it motivates us to keep delivering the best possible solution for high-volume teams. Thank you again for sharing your experience and for trusting CallTools to power your business growth! - CallTools Team ### 12. Best Dialer in the game **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about CallTools?** Fast, Intuitive and easy to use. I was set up the same day and had my team dialing. They even contacted me over the weekend and were swift to get me up and running. **What do you dislike about CallTools?** I just we would have found it sooner, no gripes at the moment. So far the platform has done everything I have needed it to do. Their team has been responsive and my AE is a really cool guy. I am a big critic when I don't like something, but so far I haven't found anything I dislike. **What problems is CallTools solving and how is that benefiting you?** I was able to get rid of my on premise system and cut costs because I no longer have to employ my IT guy to run everything. CallTools is cloud based and can be used anywhere that has good internet access and I have full visibility on all of my reps. **Official Response from Daniel Llamas:** > Thank you so much for your fantastic review! We're thrilled to hear that you found CallTools fast, intuitive, and easy to use—and that you were up and running the same day. It’s great to know that our team was able to support you quickly, even over the weekend. We're especially glad to hear that the platform is helping you streamline operations, reduce costs, and gain visibility into your team's performance. Feedback like yours reminds us why we do what we do. If there’s ever anything you need, don’t hesitate to reach out. We’re here to support your continued success! —The CallTools Team ### 13. Exceptional Dialer, Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about CallTools?** Shawnie was amazing from the start of our experience with CallTools. She helped schedule my training, answered my questions about seat allocation, data uploads, calling experience efficiently and swiftly. I honestly don't know if I ever waited more than an hour for a response from her, it was truly above and beyond. The platform itself is fantastic, the ability to dial up to 10 lines at a time, the customization abilities, the call connection stability, all of it was so easy to use. I had no trouble at all getting going myself, and training my team was a breeze. Would highly recommend this team and this platform to anyone interested. **What do you dislike about CallTools?** Honestly, not much to dislike. It is straightforward, easy, and efficient. **What problems is CallTools solving and how is that benefiting you?** Speed and efficiency of outreach. Far, far more efficient than manual outreach and an all in one dialer/crm. **Official Response from Daniel Llamas:** > Thank you for the 5 Star Review!We're thrilled to hear that Shawnie made such a strong impression and helped make your onboarding experience seamless. We pride ourselves on offering not only a powerful platform, but also a responsive and supportive team, and it’s wonderful to see that reflected in your experience. It’s great to know that our multi-line dialer, CRM tools, and customizable features have helped you and your team increase outreach speed and efficiency. We’re especially happy to hear how easy it was to get started and train your team—that's exactly the kind of simplicity and performance we strive for. Thank you again for the recommendation and for being part of the CallTools community! If you ever need anything, we’re always here to help. — The CallTools Team ### 14. Easy to Implement with Smooth Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about CallTools?** Easy to implement and get onboarded. Service is top-notch. Very fast to communicate and support. **What do you dislike about CallTools?** Required onboarding could use refining so it’s not a misapplication of time but it’s helpful for those who aren’t tech savvy **What problems is CallTools solving and how is that benefiting you?** Phone outreach at scale for a decent price **Official Response from Daniel Llamas:** > Hi, Thank you for the 5 Star Review! Thanks for the great review! We’re happy to hear implementation was easy and that our support team has been responsive and helpful. We appreciate the feedback on onboarding and are always working to refine it for a more efficient experience. Glad CallTools is helping you scale phone outreach at a competitive price! - Call Tools Team ### 15. Exceptional Support and Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Mara M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about CallTools?** I love how prompt their support is. Everyone is ready to help you in a second. They have the whole knowledge of how system works **What do you dislike about CallTools?** Just the Cost Reasons Otherwise its the best. **What problems is CallTools solving and how is that benefiting you?** Cold calling and having as many channels to dial as we want. **Official Response from Daniel Llamas:** > Hi Mara, Thank you for the 5 Star Review! Thank you for your kind feedback! We’re glad to hear you’ve had a great experience with our prompt and knowledgeable support team, and that CallTools is helping you effectively manage cold calling across multiple channels. We truly appreciate your support! - Call Tools Team ### 16. I am having the greatest experience with Calltools and I highly recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about CallTools?** Customer Support is amazing. David Rojo helped me and the CEO of our company choose the best options for how to get the most out of the dialer. **What do you dislike about CallTools?** I have not found anything that I dont like so far. **What problems is CallTools solving and how is that benefiting you?** Allowing us to make the most dials and getting the most connects **Official Response from Daniel Llamas:** > Thank you for sharing your feedback! We're thrilled to hear that our customer support team—and especially David Rojo—was able to assist you and your CEO in choosing the best setup to maximize your dialing experience. We're also glad to know CallTools has been helping your team increase dial volume and connect rates. We truly appreciate your positive review and look forward to continuing to support your success! - Cal Tools Team ### 17. Sylvester is a rockstar! **Rating:** 4.0/5.0 stars **Reviewed by:** Mark M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about CallTools?** We are still in the very early stages using the dialer but the support has been great thus far with Sylvester. **What do you dislike about CallTools?** We are still in the very early stages using the dialer, it takes a while to get used to the features. Would be nice if there was a recording of the meeting so we can revisit it anytime. **What problems is CallTools solving and how is that benefiting you?** Pre-qualification and dialing in scale. **Official Response from Daniel Llamas:** > Hi Mark, Thank you for the review! Thanks for the great feedback! We’re glad Sylvester has been helpful and that CallTools is already making an impact for your team. We know it takes a little time to get used to all the features, and your idea about recording meetings is a solid suggestion—we’ll pass it along. Excited to keep supporting your success! ### 18. Keith is the man! **Rating:** 5.0/5.0 stars **Reviewed by:** Faris T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about CallTools?** Keith the integration specialist is the man! As someone who is not the most tech savy he taught me how to solve the problems ourself and made me feel like a coder haha thank you Keith! **What do you dislike about CallTools?** nothing yet just started using the system **What problems is CallTools solving and how is that benefiting you?** Integration into our LOS system **Official Response from Daniel Llamas:** > Thank you for the awesome feedback! We’re so glad to hear Keith was able to make your onboarding experience smooth and empowering. He truly takes pride in making tech approachable, and we'll be sure to share your kind words with him. We’re excited to have you on board and look forward to supporting your integration with the LOS system every step of the way. If anything comes up as you continue using CallTools, our team is always here to help! —The CallTools Team ### 19. Great technology and dependable service **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2020 **What do you like best about CallTools?** The back end support and their timely response to address issues. **What do you dislike about CallTools?** Haven't had any problems with CallTools over the 8 years we've been with them. Nothing really comes to mind. **What problems is CallTools solving and how is that benefiting you?** How to optimize our platform to get the most out of our data. The biggest benefit is when we are able to really maximize our connection rate on our data. ### 20. Sylvester Franklin was a huge help! **Rating:** 5.0/5.0 stars **Reviewed by:** jaysen w. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about CallTools?** Super detailed and patient, Vey knowledgeable and his customer service was excellent **What do you dislike about CallTools?** Nothing! Everything was great. Thank you **What problems is CallTools solving and how is that benefiting you?** Onboarding is alot , but the customer service is great **Official Response from Daniel Llamas:** > Hi Jaysen, Thank you for the 5 Star Review! We're thrilled to hear that our customer service and onboarding process met your expectations. If you ever need anything else, don't hesitate to reach out! - CallTools Team ### 21. The Exceptional Performance of Call Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gie V. | Operations Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about CallTools?** Call Tools is the best because it's innovative features and user-friendly designs, ensuring that all VAs can complete tasks faster and with greater accuracy. Very easy to understand how to use it no need for long hourse of training. You see what you get **What do you dislike about CallTools?** sometimes we are experiencing downtime but not really often. **What problems is CallTools solving and how is that benefiting you?** Easy to download and listen to my VAs calls. No need for me to ask ang bug someone just to download the call, I can go directly and filter the names and listen to the calls of a VA ### 22. Efficient and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Ian C. | Job Seeker, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CallTools?** I was on chat and contacted by Shawnie shortly thereafter which was nice. She answered all of my concerns and questions. I got on board and was trained the next morning (I need to mention that their support staff did a great job of helping me get up and running with proper strategies in place). So far the system has been worked exactly as explained and I'm very pleased with the results, we've already seen a significant boost in connections which I think in large part is due to the fact that there's no lag or sound made when the prospect picks up, you just dive right in to the pitch and the prospect is totally unaware that you're using a dialer. With other platforms I tried the lag or sound made when the call picked up gave away the call and the prospect was gone before I could say hello. I wish I would've researched this company sooner, I don't even like to think about how much more revenue I could have been gaining. **What do you dislike about CallTools?** I'll share if I find one but it's working exactly as advertised so I'm very content. **What problems is CallTools solving and how is that benefiting you?** Increased efficiency and gives us the ability to reach out to over three times more prospects than our previous system(s). **Official Response from Daniel Llamas:** > Hi Ian, Thank you for the 5 Star Review! We appreciate your kind words! We are so happy to hear Shawnie and our support ream assisted as they did! Glad to hear Call Tools is working for you and your business. We are always here to assist! - Call Tools Team ### 23. Thank You Micheal **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | Funding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about CallTools?** integration, script creation, customization **What do you dislike about CallTools?** The learning curve can be overwhelming sometimes until you understand it **What problems is CallTools solving and how is that benefiting you?** integration and customization **Official Response from Daniel Llamas:** > Thank for for the great review, the system is highly customizable but can be made very basic as well. This versatility allows us to cater all size clients from a small start up to medium and Enterprise. We would love to perform a complimentary account overview to ensure your account is fully optimized. Contact your account representative or customer service 7 days a week. Thank you for being a valued CallTools client! CallTools Team ### 24. Solution for team based outside sales **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about CallTools?** CallTools' platform allowed our outside sales team to call more effectively and consistently, and their tracking reports, especially how customizable they are, really made a huge difference in our revenue stream. **What do you dislike about CallTools?** No downsides for our needs, it's a great service for managing outbound calls and follow up. **What problems is CallTools solving and how is that benefiting you?** Our prospective leads list has tens of thousands of contacts, and CallTolls helps us manage the workflow and follow up so we can evaluate and close leads faster. ### 25. Great Service that Manages all of our Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about CallTools?** Love the call recoring tools and our ability to quickly find crecordings that we are looking for. Alos the monitoring features are hugh for us. **What do you dislike about CallTools?** I wish the service was cheaper, but in the end I can say you honestly get what you pay for. Everything work as it is supposed to and there are lots of included features that other companies wanted to charge us extra for. **What problems is CallTools solving and how is that benefiting you?** Speeds up the process of reaching our targeted customers. HElps in managing all of our in-bound calls as well. **Official Response from Daniel Llamas:** > HI Mike, Thank you for the 5 Star Review! We are happy to hear our system works for you and your company! Thank you again!! - Call Tools Team ### 26. I am incredibly happy with my experience using CallTools! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about CallTools?** The platform itself is user-friendly and efficient, making it easy to navigate and get things done. **What do you dislike about CallTools?** I can’t think of anything else at the moment. **What problems is CallTools solving and how is that benefiting you?** I used CallTools, and I couldn't be happier with the experience. The platform is incredibly user-friendly, with features like auto-dialing and comprehensive call tracking that really enhance productivity. A special shoutout to Angelie, who was a tremendous help throughout the process. Her support was invaluable—she guided me through the setup, answered all my questions, and provided insights that made using CallTools even easier. **Official Response from Daniel Llamas:** > Thank you for the 5 Star Review! We appreciate your kind words. Angelie is awesome! We are happy to hear she assisted you as she did. We are always here to assist! - Call Tools Team ### 27. EXCEPTIONAL CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about CallTools?** The platform is extremely easy to use and works perfectly for our needs. I have been working with Ms Angelie Pianer since we started using Calltools. She is always available and very knowledgeable of the platform. **What do you dislike about CallTools?** I do not have any dislikes about Calltools. **What problems is CallTools solving and how is that benefiting you?** The platform allows us to monitor our employees when contacting clients. Its an excellent training tool because we can listen into calls and chime in when necessary **Official Response from Daniel Llamas:** > Thank you for the 5 Star Review! We appreciate your kind words regarding Angelie! We're happy to hear Call Tools is working for your company! - Call Tools Team ### 28. PHS **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about CallTools?** Calling a lot of people at once. Stops calling when someone picks up. **What do you dislike about CallTools?** The gap between calling the. Next person after someone picks up and hangs up. **What problems is CallTools solving and how is that benefiting you?** They are quick. Very helpful **Official Response from Daniel Llamas:** > Thank you for the great review of CallTools! For the one item you mentioned here, we feel this may likely be a user error or easily correctable. Please get in touch with our customer support team to address this for you. Have a great day! ### 29. Amazing Software for RE calling **Rating:** 5.0/5.0 stars **Reviewed by:** Mo A. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about CallTools?** Very intuitive, lots of channels, respond very quickly. Airam from product support is absolutely amazing and changed the game for us. **What do you dislike about CallTools?** Not much, it's very good. The only thing I would say is upload good data. That is key **What problems is CallTools solving and how is that benefiting you?** Cold Calling for my assistants **Official Response from Daniel Llamas:** > Hi Mo, Thank you for the 5 Star Review! We appreciate you taking the time to write a review. Great to hear Call Tools is helping your business grow! Thank you again. - Call Tools Team ### 30. Its very awesome and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Appointment Setter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about CallTools?** It makes my work efficient in a way that I always able to reach my goals everyday. **What do you dislike about CallTools?** None at all for I am ceey satisfied with it. **What problems is CallTools solving and how is that benefiting you?** When using it to contact out business market. **Official Response from Daniel Llamas:** > Hi Mark, Thank you for the 5 Star Review! Happy to hear Call Tools is working for your business, We are always here to assist in the future! - Call Tools Team ### 31. It's a good product but a little buggy. **Rating:** 3.5/5.0 stars **Reviewed by:** Nichol S. | Reiki Master, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about CallTools?** I like that the software is very simple to use. **What do you dislike about CallTools?** I don't like how it drops, skips, and has fuzzy calls. **What problems is CallTools solving and how is that benefiting you?** It helps auto dial the calls. ### 32. Great Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about CallTools?** Great software! Multi line dialer, you can hook it up to a CRM. This prevents the CRM from getting too crowded with bad leads, also the multi-line dialer is great for working larger lists. At the very least, the software will help you improve the efficiency of your sales reps or cold callers resulting in higher conversions for the time. **What do you dislike about CallTools?** I did wish that they had an auto-text option like Lead Sherpa, but it is great for what it was built for. **What problems is CallTools solving and how is that benefiting you?** Solved getting through very large lists, recording the conversation. ### 33. CallTools Helped Us Immensly! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about CallTools?** CallTools has helped us grow our Solar Company 10x over the past two years. Their platform is similar to Five9, but with a richer feature set. I would highly recommend them to anyone who is looking to scale their business. **What do you dislike about CallTools?** Honestly, there is nothing that we disliked. Best calling tool, period! I totally enjoy working with Sean as well. **Recommendations to others considering CallTools:** Hands down the best outbound calling tool on the market. You owe it to yourself to try CallTools and go with the best! **What problems is CallTools solving and how is that benefiting you?** Getting more customers on the phone means more appointments and ultimately for us ten times more sales! ### 34. Great Product, Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel K. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about CallTools?** Call Tools was really easy to load lists, and have my agent make calls. The interface is great, and it worked well with no hiccups for the months and months we were using them. **What do you dislike about CallTools?** There was a slight hiccup with my billing, but the team was able to resolve it. Thank you very much to James who was very helpful and responsive! **What problems is CallTools solving and how is that benefiting you?** We are running a massive cold calling campaign. The benefits of the multiline dialer and ease of agent use were huge. ### 35. Best Customer Service EVER!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about CallTools?** I was having issues with blank contact cards showing when my VA was calling my prospects. Martin Corrales was super patient with me as I had so many questions to ask. He answered all of my questions and made sure that I understood the process and even sent me an e-mail with a tutorial on how to properly upload prospects just in case I forget a step when uploading future lists. **What do you dislike about CallTools?** I wish the zoom call was recorded and could be sent to our e-mail. That way, we can use that as a point of reference, but the e-mail tutorial was very helpful. **What problems is CallTools solving and how is that benefiting you?** It's helping me be very efficient with calling prospects in a timely manner, making this a smooth process. ### 36. Jessa Carvero was AMAZING!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Real Estate Investor / Principal Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about CallTools?** She took the time to answer any, and all questions that I had. We definately had some major issues that we had to overcome. From the phone recording not working, to managing mutliple numbers in an individual lead list, to helping w/ setting up our first campaign....she was so helpful. She even hopped on a zoom to show us how to separate the phone numbers in google sheets because some of our skip traced clients had 10 phone numbers per listing. **What do you dislike about CallTools?** watching the webinars did not help. I had questions that they would say they would answer, and said they would cover it later in the webinar, but then never addressed my questions. I reached out to my rep James, and he instructed me to send an email to support. Support suggested I watch the webinar for a 3rd time. At my last hope, I simply click for support chat online, and I was eventually transferred to Jessa. She's exactly why your company rocks!! Your software can be the best, but if nobody can show clients like me on "how to use it", it won't matter. Thank YOU jessa! Wish us luck! **What problems is CallTools solving and how is that benefiting you?** Scaling our real estate business in other markets. ### 37. Kick A$$ Power Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about CallTools?** We switched from Xencall to CallTools about a year ago and never looked back. Shawnie from CallTools made our set up and training a breeze and is always attentive to our needs when we have questions The Call Tools system has tons of features not found on other Power Dialers, including native integrations, SMS, workflows, and much more. Highly recommend **What do you dislike about CallTools?** none so far, especially with the launch of the new platform **What problems is CallTools solving and how is that benefiting you?** Power Dialing for my Real Estate company to generate leads. ### 38. Very informative Training conducted by Fritz Julian **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about CallTools?** The training was not only about learning how to use calltools the best way possible. The trainer was also able to fix the issue that we've been having for a while now. **What do you dislike about CallTools?** I can't think of anything. The training went well, and that's it. **What problems is CallTools solving and how is that benefiting you?** the benefits of using of custom events and fixing the issue of DNC redial ### 39. Excellent customer service and fast response time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about CallTools?** I'm not the most technology saavy person and my hours can be crazy so good FAQ, training modules and access to customer service is very important. I was able to get through to a rep named Shawnie both late at night and all throughout the day EST to get my questions answered. I'm impressed **What do you dislike about CallTools?** Most things can be solved with good training and customer service. No complaints **What problems is CallTools solving and how is that benefiting you?** Generating more leads, scaling, offloading responsibility to other team members, data management ### 40. Great Product, Better Customer Service!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about CallTools?** CallTools has streamlined our sales process yielding higher return and customer engagement. **What do you dislike about CallTools?** The only thing that we dislike about our experience is that we weren't a customer using Call Tools sooner. **Recommendations to others considering CallTools:** Please save yourself the trouble making a decision and start with a demo ASAP. Their team will explain the capabilities of the platform and ultimately this will help increase your bottom line. I wish we had signed up sooner. This has been a "force multiplier" for our business. Just like other companies we needed to adapt to the changing climate of operations. **What problems is CallTools solving and how is that benefiting you?** Time management and accountability of our team. The key benefit is the optimaization of our own processes. ### 41. Friendly to my eye as agent. **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon M. | Cold Caller Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about CallTools?** The agent dashboard where you can see you leads available while dialing. **What do you dislike about CallTools?** Sometimes the phone register concern. I observed that it is somewhat heavier than other dialers I had used. The recent calls options is not giving me all those recent calls from the past for me to listen to my calls and do my own critic for me to improved. No VM drop. **What problems is CallTools solving and how is that benefiting you?** I dont need to use softphones. ### 42. Has been a great experience and highly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about CallTools?** The auto campaigns and simplicity of the system once you learn it. The cloud calling is so much clearer than VOIP. Ashley haggins is amazing in her role and has been extremely helpful and made the switch from mojodialer that much easier. **What do you dislike about CallTools?** Sometimes certain rules I create for my smart filters don't apply. **What problems is CallTools solving and how is that benefiting you?** Organization of contacts and follow-ups have been simplified. ### 43. Customer service was outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Jamal R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about CallTools?** The quick response time to my questions and friendly customer service put me at ease during my first week on the Calltools platform. **What do you dislike about CallTools?** I haven't dug into the platform yet, but the customer service team is outstanding. **What problems is CallTools solving and how is that benefiting you?** I needed more dialers to speed up and improve my contact ratio ### 44. Gained better view and understanding about the tool after the training. Great support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about CallTools?** You can easily navigate and set it up according to your preferences. **What do you dislike about CallTools?** Some options are not available for manager access. **Recommendations to others considering CallTools:** It's a great tool to use! **What problems is CallTools solving and how is that benefiting you?** "Scam Likely" on the lead's phone screen when we are calling. Some workarounds are available to do the work more conveniently. ### 45. Support w/ Sarah **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about CallTools?** Sarah was super patient w me and super helpful. Took extra steps to show me how to solve the problem I was having and I was super satisfied w the help she provided **What do you dislike about CallTools?** Nothing. Great Cust Service call. Very impressed **What problems is CallTools solving and how is that benefiting you?** Understanding how to successfully recycle a campaign. I was missing a step or two and now understand how to do it ### 46. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Principe R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about CallTools?** Kirby was very tech savvy and has outperformed any tech that I know **What do you dislike about CallTools?** I do not dislike anything with the software. It is amazing **Recommendations to others considering CallTools:** Keep kirby in your company, he needs a raise. **What problems is CallTools solving and how is that benefiting you?** the manual dialing side and kirby was able to explain it well ### 47. Best dialer ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about CallTools?** The new reporting to analyze data and campaign filters have really helped us understand our lead conversions. **What do you dislike about CallTools?** Only downfall is the lag time to listen in on "live" calls. **What problems is CallTools solving and how is that benefiting you?** The various reporting tools! Filters and buckets make it so much easier to recycle campaigns. ### 48. Awesome dialer so far!! **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian M. | Acquisition Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about CallTools?** Can do automatic dialing using browser with No softphones needed. **What do you dislike about CallTools?** You gotta make sure your using a good usb head set and a very good internet connection. **What problems is CallTools solving and how is that benefiting you?** No softphones needed its already in the calltools. ### 49. Calltools had been a game changer and pivotal for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about CallTools?** The call center like control and easy kpis. **What do you dislike about CallTools?** I wish the text messaging was easier to use. Also add in RVMs **What problems is CallTools solving and how is that benefiting you?** Ease of use for clients once you understand the esteem ### 50. Excellent support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about CallTools?** I am new to Calltools and far from a tech expert; the customer support is excellent, and the solution itself is easy and efficient. **What do you dislike about CallTools?** All good so far, nothing to dislike, easy to navigate. **What problems is CallTools solving and how is that benefiting you?** Outbound calling efficiency and increased production, ## CallTools Discussions - [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools) - [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools) - [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools) - [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly) - 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Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CallTools Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (850 reviews) - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) - 4.7/5.0 (279 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)