I like the simple agent dashboard of CallTools, the live agent monitor, and the color code to see the current status. The agent dashboard is simple and easy, so even employees who are old use it efficiently without any issues. That's cool. Review collected by and hosted on G2.com.

The integration part could be improved. I was trying to integrate CallTools with my custom CRM so my agents wouldn't have to log in to multiple tools, but CallTools doesn't provide full integration flexibility. The team informed me that the 'Trestle' integration only works with a button and doesn't automatically transfer information to our post-call or contact form, which is a big disadvantage. The initial setup also isn't easy if you haven't used a dialer before. Review collected by and hosted on G2.com.

As an Enterprise user, CallTools has been a game changer for our business operations. There’s a lot to love about the platform, but the standout feature for us has been the Live Filtering. It provides a seamless experience, allowing us to easily filter out irrelevant calls in real-time, ensuring that our teams focus on what really matters. It’s a feature we absolutely rely on for improved productivity and efficiency.

In addition to the live filtering, the support team Crizelda Cagaanan and David Rojo at CallTools has been incredibly helpful, particularly when it comes to registering phone numbers and optimizing our caller strategies. As an Enterprise, having a dedicated team to assist with these processes makes a huge difference in ensuring everything runs smoothly and efficiently.

All in all, CallTools has proven to be an indispensable part of our communication strategy. From its powerful features to its outstanding customer service, it has helped us streamline our calling operations, saving time and improving overall performance. Review collected by and hosted on G2.com.

None at the moment. As a Virtual Assistant, Lead Generation Manager, and Admin Manager across various platforms, I always recommend CallTools as the top dialer whenever I work with clients. Having used a variety of dialers in different roles, CallTools consistently stands out for its robust features and ease of use. It's by far the most outstanding tool I’ve encountered. Review collected by and hosted on G2.com.

I like the fact that I can buy multiple area codes for the areas I'm working in. This is super helpful because if someone, including myself, sees a number with an unrecognized area code, they're unlikely to answer, so this could improve the pickup rate. I also appreciate the representative, Rick, who went into great detail about the features that CallTools has. One of the big ones for me is being able to integrate my CRM system, Go High Level, so I don't have to manually enter data, which is time-consuming. Another feature I like is that when I am making calls, I have the option of using Zillow or Google Maps. Lastly, I find it amazing that I can jump in on a call to guide a person, which helps with efficiency and time management. I'm also really pleased that setting it up was pretty easy. I love that I didn't have to wait to get my numbers activated, and now I can make calls and set appointments straight away. Review collected by and hosted on G2.com.

I think having a 24-hour support window every day would be helpful, especially if unexpected things come up or schedules get switched around. It would also be good to have access to purchase an account and hop on an onboarding call on the weekends, as I don't think this was currently available. Another area for improvement is the onboarding call itself; it felt pretty rushed. I was asking questions during the call, but it felt like the person was just playing a video and I couldn't interact easily or get answers in real-time. It would be better if the presenter was actively showing us things rather than relying on a video. Review collected by and hosted on G2.com.

Bari has been the best support agent that I have gotten, hands down. We have been dealing with an issue regarding leads and I had called in to get support, I told him I had 15 minutes until my team came in to get this resolved and he had all of my issues fixed within 5 minutes. He's a phenomenal agent. You got a good one Review collected by and hosted on G2.com.

I wish there was a native salesforce integration so that we did not need to do custom development on our end Review collected by and hosted on G2.com.

I love CallTools; it's really easy to use and super powerful. It's great with connections, which helps me connect with the people I need to and even close more deals because of the strong connections it facilitates. The platform just works well for organizing everything I need to do. The setup experience was amazing, thanks to a lady from the support team who was really helpful, and overall, your team was great. Review collected by and hosted on G2.com.

all is good Review collected by and hosted on G2.com.

I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you're bound to have questions, and they are quick to support while being very understanding and patient. Everybody is always in a good mood, which I really appreciate. The support team never makes you feel like a burden and is quick to answer even if it's the same question more than once. They're super friendly and supportive. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

I'm impressed by the variety and customer service. Review collected by and hosted on G2.com.

I don't like their webhook set up, the fact that they dont have transcription for the calls Review collected by and hosted on G2.com.

I really appreciate the assistance provided by the tech team at CallTools during the setup process. They were there to help whenever challenges arose, which was incredibly beneficial. I love how CallTools makes it easy to call multiple people at once, significantly simplifying my workflow when dealing with insurance agents. One of the standout features for me is the call recording capability, which I find incredibly useful. Additionally, I value the consistent functionality of CallTools and appreciate the staff member, Jules, who was instrumental in helping me get everything set up. This support and functionality give me confidence in the service, leading me to rate my likelihood of recommending CallTools to others as a perfect 10. Review collected by and hosted on G2.com.

There's anything to dislike as the dialer functions properly and I'm making sales! Review collected by and hosted on G2.com.

The platform is user-friendly, making it easy to access all features. I find the reporting tools particularly detailed and helpful, especially for generating end-of-day reports and keeping track of activities. Review collected by and hosted on G2.com.

I appreciate everything about this product; its features are well-suited to the needs of a remote call center. Review collected by and hosted on G2.com.

I find CallTools intuitive and easy to use. I'm fairly new to it, but it's easy to learn, which is a big plus. Most of the menus are easy to understand or self-explanatory, although there are a few that might need some assistance. Review collected by and hosted on G2.com.

None so far. If I find one, you'll be the first to know. Review collected by and hosted on G2.com.