--- title: CallFire Reviews meta_title: 'CallFire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how CallFire works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 84 scale: '5' date_modified: '2026-06-15' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # CallFire Reviews **Vendor:** CallFire **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.4/5.0 **Total Reviews:** 84 ## About CallFire CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine. ## CallFire Reviews ### 1. Call fire is simple, easy, yet efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany P. | Donor Relations Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about CallFire?** How easy it is to set the calls up and how quickly the calls can go out. **What do you dislike about CallFire?** Nothing that I can think of right now. For what we need it works great. **Recommendations to others considering CallFire:** It is very easy to use and effective! We are able to get many calls out very quickly. **What problems is CallFire solving and how is that benefiting you?** We are able to do more donor thank you calls. It was hard getting volunteers in to make so many calls a month. ### 2. "Wonderful Communication and Trustworthy Preference **Rating:** 4.0/5.0 stars **Reviewed by:** PAYAL J. | Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about CallFire?** A fast and easy procedure that's exactly what I like greatest about it. It helped me communicate with our members. Additionally, we shoot all of them a phone message regarding recent updates that happened and much more real-time updates. **What do you dislike about CallFire?** Absolutely nothing I don't like about this application. It's very helpful and easy to utilize. **Recommendations to others considering CallFire:** I like to recommend this software to any organization which needs to be able to get effective together with communication towards members, local community, & other various teams connected with our corporation. **What problems is CallFire solving and how is that benefiting you?** Enhanced communication with the associates as well as community participation. We have much better results when we use this application. ### 3. One of the best call tracking applications **Rating:** 4.0/5.0 stars **Reviewed by:** MALVIKA A. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2019 **What do you like best about CallFire?** Call fire is Simple to operate along with a tracking tool so I could observe my personal progress along with other associates. I really like that I can integrate callfire directly into some other applications which help me personally with automation marketing. **What do you dislike about CallFire?** The software program is slightly expensive and is not easy on the pocket. **Recommendations to others considering CallFire:** This is a fairly easy and easy to operate application to contact with others. **What problems is CallFire solving and how is that benefiting you?** We can easily contact a huge selection of customers at the same time using the one press of a button. This is the fastest way to get contact with our clients ### 4. Quick Interaction and great support by callfire **Rating:** 4.0/5.0 stars **Reviewed by:** RASHMI S. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about CallFire?** Rapidly and straightforward approach that is what I like greatest over it. It aided me to connect with our customers to show up at our bargaining classes. We also shoot them information about modern updates that transpired and a lot more actual time updates as an alternative to being forced to experience new media stores. **What do you dislike about CallFire?** Nothing at all I dislike about getting in touch with Fireplace. It's extremely valuable and straightforward to utilize. **Recommendations to others considering CallFire:** I would suggest this particular software to any company that needs to be able to become active together with communication with members, community, & other various teams associated with our organization. **What problems is CallFire solving and how is that benefiting you?** This application Enhanced our communication with the members as well as group engagement. We get a much better result when we make use of Call Fire. ### 5. A Great Tool for Tracking Your MarketingCampaigns **Rating:** 3.5/5.0 stars **Reviewed by:** Adam C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about CallFire?** CallFire is pretty easy to understand,setup, and get started with. It is a simple tool for tracking the effectiveness of marketing campaigns. **What do you dislike about CallFire?** The worst part about CallFire is that more than 50% of the calls that come through my tracking numbers are junk and robots. They burn through my minutes more than anything else, and the system doesn't seem to do a very good job of cutting them off or weeding them out. **Recommendations to others considering CallFire:** Easy and inexpensive, but I haven't researched alternatives recently. **What problems is CallFire solving and how is that benefiting you?** CallFire has helped me to track where my customers and prospects are coming from, and the call recording has helped me to work with my team to better their phone skills. ### 6. A Good System for Following Your Advertising Efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2019 **What do you like best about CallFire?** Simple system, easy to set up, and fairly inexpensive for the features offered. **What do you dislike about CallFire?** I just started using CallFire for my small business and don't have any complaints yet. I'm just wishing more calls were coming in so I could have more business! **Recommendations to others considering CallFire:** If you have different campaigns, using different media types, whether digital or physical, CallFire tracking numbers are a great way to track the results of your efforts. Also, call recording is a good way to make sure your team has good phone etiquette and training. **What problems is CallFire solving and how is that benefiting you?** I've started some partner programs with complimentary businesses, so we are trying to track the marketing efforts back to each individual group. It's a handy tool to help figure out where we are being seen on signage vs print materials vs digital ads etc. Great way to feel more local too with the local numbers. ### 7. It has been good for listening in on calls **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about CallFire?** I like being able to listen in on calls, so see if the person answering the phone needs more training/coaching. **What do you dislike about CallFire?** It doesn’t work in Safari well. It would be nice if that could be addressed. **Recommendations to others considering CallFire:** It is great if you need to track where calls are coming from! **What problems is CallFire solving and how is that benefiting you?** Tracking calls is great! Love to know my Marketing is successful! ### 8. Great tool for collecting audience information and sending alerts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about CallFire?** I liked the interface of the backend of CallFire the most. It is really easy to use and really intuitive. **What do you dislike about CallFire?** I disliked the fact that we ended up changing our short-code after having it for several months. **Recommendations to others considering CallFire:** This is an excellent tool that will help you better reach your audience and accomplish your goals. **What problems is CallFire solving and how is that benefiting you?** We are able to get information to our members more quickly because of the high open and response rate of text messaging. ### 9. Amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Sara K. | Administrative Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about CallFire?** I get to reach all the people who don't have email. **What do you dislike about CallFire?** The cost is a bit high but comparatively is not that bad. **What problems is CallFire solving and how is that benefiting you?** The problems of reaching people who only have phone numbers - lower socioeconomic classes. ### 10. Wish we had started using this service years ago! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about CallFire?** the website is easy to use and the calls go through quickly **What do you dislike about CallFire?** the only thing i have to say is maybe there could be less steps required to setup the call **What problems is CallFire solving and how is that benefiting you?** We were making monthly calls for nonpayment twice a month to around 400 customers and it was taking 24 hours a month for an employee to make these calls. With CallFire the calls take less than 10 minutes. ### 11. Great Communication and Reliable Preference for SMS Blasts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Fast and easy process that's what I like best about it. It helped me interact with our members to attend our bargaining sessions. We also shoot them a message about recent updates that happened and more real time updates rather than having to go through new media outlets. **What do you dislike about CallFire?** Nothing I dislike about Call Fire. It's very helpful and easy to use. I would say it has helped improve our organization. We had trouble in the past trying to engage with our members and now it's more of a communication preference we would choose over any other software we used in the past. **Recommendations to others considering CallFire:** I would recommend this software to any organization that needs to be able to be active with communication towards members, community, & other various groups associated with our organization. **What problems is CallFire solving and how is that benefiting you?** Improved our communication with our members and community involvement. We get a better response when we use Call Fire. We used to phone bank which it's sometimes hard to get ahold of our members. But, when we shoot them a text, it's more likely they will respond and be able to know that they at least got the message about our annual meetings. Our community is more aware of who we are and what our goal is which is why more community has been engaging in our annual meetings. ### 12. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2019 **What do you like best about CallFire?** I like how quick and easy it is to send quick and is messages to our members **What do you dislike about CallFire?** Nothing to dislike about the app is amazing **What problems is CallFire solving and how is that benefiting you?** Getting messages to our member when a promotion or information when needed ### 13. Quick setup and helpful support. Would use again **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Getting things up and running was simple enough. I had a few questions, as I had never "purchased" a phone number for a company before, and the support was helpful and understanding. Great experience with CF **What do you dislike about CallFire?** I wish that the website was a bit simpler. I realize that my company's needs are simple, and that CF caters to a large range of communications needs, but I wonder if it might be doable to have a Simple Setup vs Advanced option to select at some point might be helpful for those of us who just want a phone number to publish on their website, and they want it forwarded to someplace or another. **Recommendations to others considering CallFire:** Small businesses have 1,001 things to get done. Get this off the list. **What problems is CallFire solving and how is that benefiting you?** Nothing big, really. I just needed a company phone number, and I got one. ### 14. CallFire Helped Make Us A Winner **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** CallFire enabled us to target calls to prospective voters, ensuring that we had a direct ability to get our Campaign massage out quickly and effectively. Their report exports made it incredibly easy to mark our data and analyze it. They also have excellent customer service. They’re very responsive and will ensure you leave with a solution. **What do you dislike about CallFire?** The only thing I had trouble with was the scheduling interface for IVR and recorded calls. **What problems is CallFire solving and how is that benefiting you?** We’re solving the issue of not having a clear idea of who our base is. We’ve realized the benefits in having quick data exports. ### 15. Great solution for my clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt Silver D. | Creative Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** I utilize CallFire for tracking phone calls for my clients. Being able to keep track and record calls is indispensable to me. **What do you dislike about CallFire?** I can't really think of anything. Maybe a iOS app would be beneficial. **What problems is CallFire solving and how is that benefiting you?** I use it for tracking and recording my client's calls. It enables me to hear how their customer support is being handled and whether they are actually answering the phone for the leads I send them. ### 16. Best way to Call for customers **Rating:** 4.5/5.0 stars **Reviewed by:** Troy S. | Troy Sarnoski, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** I have the ability to send out text messages or do voice calling. It keeps a track of the progress and does it much faster then if I did it myself. **What do you dislike about CallFire?** Like it all, maybe it could be a little easier to use the first time, but once you do it more it is easy. **Recommendations to others considering CallFire:** You need to try it, you have nothing to lose. **What problems is CallFire solving and how is that benefiting you?** It's a great way to reach more potential customers in a shorter time. I had one in the store the other day tell me "I better get over here it seems important" so I know the message is getting through. ### 17. Powerful tool for texting to a group **Rating:** 5.0/5.0 stars **Reviewed by:** Bill G. | Vice President of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** I use it to send texts to groups that I manage, setup automated text reminders of regular events (weekly team meetings, programs we offer). LOVE the inbox to handle responses, LOVE buying a phone number so the texts come from a phone and not a text number **What do you dislike about CallFire?** It is a powerful tool, so a few times I made mistakes and sent texts at the wrong time or to the wrong group, so be careful. Its a powerful tool **Recommendations to others considering CallFire:** Try it, powerful tool **What problems is CallFire solving and how is that benefiting you?** How to reach a larger number of people than individual calls or texts, and how to engage customers/team members more effectively than merely email. ### 18. Great platform plus helpful support **Rating:** 4.0/5.0 stars **Reviewed by:** Eitan Z. | Sr. Marketing Operations Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** I needed to test 1000 numbers and callfire's platform was the right call. Their support walked me through setup and I ended up with a successful test. Couldn't ask for anything more. **What do you dislike about CallFire?** Configuration wasn't as intuitive as I'd like but support helped me set up what I needed. **What problems is CallFire solving and how is that benefiting you?** I needed to test 1000 numbers recently ported over from another system ### 19. Callfire **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2019 **What do you like best about CallFire?** It’s simple and straightforward. Lots of numbers to choose from. **What do you dislike about CallFire?** I had difficulty getting it going in the beginning and couldn’t cancel. **What problems is CallFire solving and how is that benefiting you?** I used it as a way to get people to call in for a promotion when doing social media advertising. It’s good in theory but I didn’t get a lot of calls. **Official Response from Sarah Hale:** > Hello! Thank you for taking the time to review us. We're always trying to improve, so your feedback is valuable to us. If you have any questions, give us a call at (877)897-3473 and one of our team members will be happy to assist you to make sure you're getting the most value from our product. ### 20. Great tool for sales and marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Perry B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** It's great being able to listen in on sales calls in near real time and break down the calls by marketing campaign or promotion. **What do you dislike about CallFire?** I am currently on the basic plan and have not found any issues with it. **What problems is CallFire solving and how is that benefiting you?** We are ensuring that our sales staff deliver a consistent message to our clients. ### 21. Yvolve Callfire Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Very simple, easy to use/set-up and the customer support is great! **What do you dislike about CallFire?** Nothing to complain about! This is one of those softwares that should be in every marketers tech stack. **Recommendations to others considering CallFire:** If you need attribution and quality control for internal/external campaigns you run, callfire is a no brainer. **What problems is CallFire solving and how is that benefiting you?** Customer service quality (call recording), campaign efficacy. ### 22. So easy and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** The interface was insanely easy to use and it was great that the person recording the robocall didn't have to be in the office with me. Super convenient to give them a number to call into. Very fast turnaround to produce a call. **What do you dislike about CallFire?** I didn't experience anything in my use of CallFire that I was unhappy with. **What problems is CallFire solving and how is that benefiting you?** We drive awareness and participation at candidate debates by targeting people who live in certain districts and having a local community leader record a call encouraging them to attend. ### 23. Review of CallFire **Rating:** 5.0/5.0 stars **Reviewed by:** William F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** The software does what it should do and the setup is straightforward. Some software is buggy, but I have not had any issues with CallFire. **What do you dislike about CallFire?** At first, I had trouble navigating around the site. I am getting more used to finding what I want, but a better user front end would be an improvement. **Recommendations to others considering CallFire:** It works. **What problems is CallFire solving and how is that benefiting you?** I can track customer calls to my client. CallFire keeps track of the calls for me so that is one less thing I have to do on my own. ### 24. Call fire review **Rating:** 5.0/5.0 stars **Reviewed by:** Josh w. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** I liked it because it auto dialed for me and cut out thousands of bad numbers. It allowed me to go ahead and get more calling done with my agents. **What do you dislike about CallFire?** the price was a little expensive. Also, i did not like how it counted ring no answers as a chrage to me. **What problems is CallFire solving and how is that benefiting you?** Making more time available for my workers to call instead of dialing through bad numbers. I used if a few months ago. I would try callfire again if i got another list ### 25. Great customer service, good system with some updates needed **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2018 **What do you like best about CallFire?** The customer service is phenomenal. They really walk you through every part of the process and make sure you are getting a high level of service. **What do you dislike about CallFire?** The call times feature does not work and was calling at the wrong times of day. It also did not start a few times and I had to go in and manually do it. Also, there is no feature for when a machine picks up and goes through all of the prompts. Several times there were 9 minute or 11 minute calls even though a 30 second greeting had been recorded. **Recommendations to others considering CallFire:** You really are able to get a lot of calls out in a short period of time. By personalizing the greeting and making sure you follow up with a second round of calls, you can really get some good business from using their software. The customer service is also very helpful and cares about delivering high quality services. **What problems is CallFire solving and how is that benefiting you?** We are trying to reach out to a large number of doctors whom we only have office numbers for. They will at least get a personalized message from us and CallFire has been able to assist in getting calls back from the offices. **Official Response from Alixandria Baugh:** > Hi Stephen! Thank you for taking the time to review CallFire. We take this feedback very seriously and we are always striving to improve our product and services. Thank you again for the feedback. ### 26. Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about CallFire?** Ease of Use. It has the features I want and need. Everything I could possibly need or want (thus far) in a phone system, is available with CallFire. **What do you dislike about CallFire?** The credits expire after 18 months. I'd prefer no expiration, so I could use credits at my leisure without having to be concerned about if I waisted any of them. **Recommendations to others considering CallFire:** If you need a IVR or auto-text message system that is very functional for a small-medium size business (or even personal use), it's great. If you are a huge company, you might want to look at something with more options. **What problems is CallFire solving and how is that benefiting you?** The need for an IVR system, and the organization and liability it saves me and my company. I also use it personally when I need to record a phone call from (usually) a company. It's a great solution that doesn't require I carry around a separate recorder, or have separate software. Extremely convenient and very user friendly. ### 27. Excellent System **Rating:** 4.0/5.0 stars **Reviewed by:** Mike H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** Great program for contacting potential and current students. **What do you dislike about CallFire?** The cost can be excessive if used to frequently **Recommendations to others considering CallFire:** The switch to credits was confusing. I preferred the previous way of displaying the account balance. **What problems is CallFire solving and how is that benefiting you?** Recruitment and retention of graduate students. ### 28. Top Call Tracking service prodiver **Rating:** 4.5/5.0 stars **Reviewed by:** Robert V. | REALTOR, Broker-associate, Team Leader (the Vesci Real Estate Team), Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** This is my goto service for phone numbers and call tracking, the call whisper is the best feature, could not live without it. **What do you dislike about CallFire?** Wish price was lower, but still think it is fair. **Recommendations to others considering CallFire:** Great service, easy to use, love the call whisper so I know the lead type that is calling. **What problems is CallFire solving and how is that benefiting you?** Call tracking for different lead types, sources including print ads so I know what is working and where I should be spending my marketing budget. ### 29. Best way to Call for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Troy S. | Owner, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Easy to use and a tracking tool so I can see my progress along with other team members. **What do you dislike about CallFire?** Not much, I seem to like most of it. Maybee a way to murge older uploaded listist together. **Recommendations to others considering CallFire:** Give it a try, you have nothing to lose but sales. **What problems is CallFire solving and how is that benefiting you?** Increase in cold calling and a great way to get a text message out to a large mass of customers. ### 30. High ROI when set up correctly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Super easy dashboard interface, with the only complicated apart being the IVR Section of the call broadcasting **What do you dislike about CallFire?** The IVR section should be more intuitive and should have a fast preview mode **Recommendations to others considering CallFire:** very easy to use and can be fully customized. customization comes with challenges specially when using the IVR feature. **What problems is CallFire solving and how is that benefiting you?** We use callfire to call layer to the outreach medium communicating with our supporters and advocates ### 31. Great so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** I don't have to use my cell for marketing. I can use a different number for each different marketing pieces so I know where the marketing is coming from! **What do you dislike about CallFire?** More tutorials to maximize the use of CallFire. It can be confusing. I know I have a lot that I am not using since I don't know how to set it up. A downloadable manual would be great! And/or an online manual! **Recommendations to others considering CallFire:** More instruction on how to use with samples. **What problems is CallFire solving and how is that benefiting you?** Using a phone number to track where my business is coming from ### 32. Very good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2018 **What do you like best about CallFire?** The option to resend a call broadcast to certain callers based on the call status **What do you dislike about CallFire?** No transfer option, the user should be able to click a digit and the call forward to a specific number **What problems is CallFire solving and how is that benefiting you?** I would like better pricing for pay per minuter bulk ### 33. Very Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Ana H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Customer Service was great! CallFire is also very easy to use. **What do you dislike about CallFire?** There is nothing that I have come across that I dislike. **What problems is CallFire solving and how is that benefiting you?** This service will save us time during Open Enrollment (we are in health insurance) and will allow us to not have to call each client. ### 34. Best call tracking platform out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** I have used a lot of call tracking websites, but callfire is by far the best because of their outstanding customer service and easy use website. **What do you dislike about CallFire?** Nothing, the sevice is great and over delivers. **What problems is CallFire solving and how is that benefiting you?** Being able to see where calls are coming from. ### 35. I'm a "hero" for finding this and implementing it ! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about CallFire?** The speed and ease in which this program works is amazing. Customer service reps have been phenomenal in helping us set it up and implement it. **What do you dislike about CallFire?** Honestly, there is nothing we dislike about it so far.... **Recommendations to others considering CallFire:** This is seriously a no brainer.... it is literally the opposite of too good to be true.... **What problems is CallFire solving and how is that benefiting you?** We are a trash removal service. Curbside and dumpsters... Our customers are on a schedule with pick ups. When storms hit or holidays come during the week, we used to take hours calling each customer to inform them of the change in pick up. What used to take 3-4 people hours to do, now is literally done in minutes!! ### 36. Unmatched RVM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Callfire has unbeatable prices for the great services they offer. Ringless voicemail has leveled up my business. **What do you dislike about CallFire?** A modern app would greatly enhance user experience. **What problems is CallFire solving and how is that benefiting you?** Instead of cold calling thousands manually, we can send out a campaign that dials the phone of thousands simultaneously. ### 37. program manager **Rating:** 5.0/5.0 stars **Reviewed by:** pam d. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** ease of use. automated call system, ability to set time of call. **What do you dislike about CallFire?** the only thing was the recordings were not always clear. had to re record a couple times **What problems is CallFire solving and how is that benefiting you?** Good use for program related reminders or event reminders ### 38. Works for my needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** I like that I can have a message play to both the caller and the receiver. **What do you dislike about CallFire?** I don't like that robocalls get through and I'm charged for them. **What problems is CallFire solving and how is that benefiting you?** My clients have tangible proof of how much business I'm sending them. ### 39. Yes! Does what it says it will do. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Tracks calls and I can set up a whisper to let my client know when a lead is coming in. **What do you dislike about CallFire?** Nothing to not like! The product works just like it says it does. Very dependable. Pretty much setup and forget! **What problems is CallFire solving and how is that benefiting you?** Let’s me know what campaign is working with my clients. Let’s clients know when a lead is calling in from one of the campaigns i’m running so they feel the value all around, too ### 40. Great Service. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael W. | President and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Callfire is easy to use, and works like a charm. Affordable too. **What do you dislike about CallFire?** I have found nothing that I didn't like in CallFire. It works great. **What problems is CallFire solving and how is that benefiting you?** Perfect for tracking call conversions from advertising. ### 41. Vendor contact **Rating:** 4.0/5.0 stars **Reviewed by:** Charles W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2018 **What do you like best about CallFire?** Easy to use. Not many steps required to implement. **What do you dislike about CallFire?** Haven't used enough to have many dislikes **What problems is CallFire solving and how is that benefiting you?** Change in pricing is relayed quickly where before we relied on word of mouth ### 42. Great service. User friendly and effective! **Rating:** 4.0/5.0 stars **Reviewed by:** Chris P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** -Ease of Use - Ability to track calls -Wonderful Customer Service Rep **What do you dislike about CallFire?** This is a great product. Nothing to dislike here. **Recommendations to others considering CallFire:** - Nothing **What problems is CallFire solving and how is that benefiting you?** Getting important information out to our constituents. ### 43. Used CallFire for mass notifications for our fishing tournament. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** Being able to send notifications to tournament participants to help them know how other anglers are progressing in the tournament. Will bring back for next years tournament. **What do you dislike about CallFire?** Character limit was fine, but was a bit difficult to understand at first. We also had trouble sending some messages out. **What problems is CallFire solving and how is that benefiting you?** We needed a mass text notification system for our fishing tournament and CallFire was the solution. ### 44. I am a satisfied customer **Rating:** 4.0/5.0 stars **Reviewed by:** Bjyot S. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** Satisfied Customer Quick reports Timely analysis **What do you dislike about CallFire?** There is nothing in it which I disliked So far it is all good **What problems is CallFire solving and how is that benefiting you?** We are able to update our customers instantly ### 45. Atlanta Motor Speedway **Rating:** 4.0/5.0 stars **Reviewed by:** Scott B. | Ticket Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CallFire?** It was successful for what we used it for. **What do you dislike about CallFire?** Would have liked to use all remaining credits **Recommendations to others considering CallFire:** Easy to use... effective... **What problems is CallFire solving and how is that benefiting you?** Lots of contacts made quickly ### 46. Callfire **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about CallFire?** Ability to monitor calls in real time and listen in on calls. **What do you dislike about CallFire?** Inability to export many reports especially those tracking an individual user. **What problems is CallFire solving and how is that benefiting you?** Our company uses callfire to phone bank. ### 47. Owner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** Works well for the routing and tracking of phone numbers. We are really using to dial in our conversiona nd ROI. **What do you dislike about CallFire?** Need better training so that I am not dependent on service team to build IVRS **Recommendations to others considering CallFire:** Try it **What problems is CallFire solving and how is that benefiting you?** Ability to route calls and track ### 48. Good product for employee communications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2018 **What do you like best about CallFire?** Being able to manage multiple lists and messages. Voicemail, SMS, and outbound calling all integrated is nice. **What do you dislike about CallFire?** The whole "credits" thing is unnecessary. Why not have a payment source linked and bill monthly or by campaign? **What problems is CallFire solving and how is that benefiting you?** Email communications about office closures / work hour changes. Note: Ignore the next question, it should have an "other" or not be required. We use it for neither of those. **Official Response from Alixandria Baugh:** > Hello! We appreciate you taking the time to share your experience with us. We understand that customers would like changes and we take all feedback seriously. Thank you for the review! ### 49. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about CallFire?** Long tail texting. Ian a cool idea. Hi checks email anymore? **What do you dislike about CallFire?** Inability to use long tail text campaign for small list. (Less than 50 on my list. **What problems is CallFire solving and how is that benefiting you?** Text alerts to clients ### 50. CallFire is a good tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2018 **What do you like best about CallFire?** The recordings are great. I love to be able to hear myself and make corrections for the future. **What do you dislike about CallFire?** Nothing to dislike. I really enjoy Callfire. **What problems is CallFire solving and how is that benefiting you?** Organizing traffic ## CallFire Discussions - [What kind of reporting will we get?](https://www.g2.com/discussions/types-of-reporting) - 1 upvote - [Do my customers have to opt in to receive messages?](https://www.g2.com/discussions/customer-opt-in) - 1 upvote - [How does the keyword work?](https://www.g2.com/discussions/keyword) - 1 upvote - [How does this work?](https://www.g2.com/discussions/the-way-we-work) - 1 upvote - [What is CallFire ?](https://www.g2.com/discussions/5545-who-we-are) - 1 upvote - [View CallFire pricing details and edition comparison](https://www.g2.com/products/callfire/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+01%3A12%3A44+-0500&secure%5Bsession_id%5D=1d415ce8-7983-41eb-a12a-5966cbbe895e&secure%5Btoken%5D=2c520cccb29a2bea41eb564ab4a58f81df624c32fd5014e42ce6e7e59ec964a0&format=llm_user) ## CallFire Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Agent Tools** - Callback Scheduling - Call Recording **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Engagement** - Coupons and Promotions **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top CallFire Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,627 reviews) - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) - 4.7/5.0 (282 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews)