G2

Roger M.

Owner

Small-Business (50 or fewer emp.)

10/24/2023

"I've tried several other platforms and have come back to Syncro."

5/5

What do you like best about Syncro?

Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Initially, (several years ago) I was not thrilled with their remote support tool. Since then, they have added Splashtop which is an acceptable and better alternative to their original offering. However, I still find that the extra cost of using Screenconnect is worth it especially since much of our work is done through the remote support tool. We are very hands on with our customers and they like it when we can remote into their computers, and start fixing the issue they are having in less than a minute. This connection time is roughly the same for the Splashtop product, their internal tool (which you can still use and which we find very helpful sometimes) as well as Screenconnect. Review collected by and hosted on G2.com.

Response from Jessica Jiang of Syncro

edit

Hello Roger! It is wonderful to hear that you’ve returned to Syncro after exploring other platforms. We truly appreciate your feedback and are glad to be your choice for a complete, reasonably priced solution that "gets the job done" without the overwhelm :)

Thank you for being a Syncro Partner!