Syncro Reviews & Product Details

I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. Review collected by and hosted on G2.com.

The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. Review collected by and hosted on G2.com.

I use Syncro for RMM, Remote access, and ticketing. It's incredibly convenient having several different softwares integrated into one space. I really like the automated follow-ups and reminders, as they help us when we get too busy and forget to follow up with clients. Syncro reminds us and also prompts clients who haven't replied, which is awesome. Overall, everything it can do really impresses me. Review collected by and hosted on G2.com.

The mobile app is just clunky and doesn't work as smoothly as it could. You should at least be able to get notifications and reply to messages on it. The AI suggests on tickets, on the other hand, is always incorrect. Review collected by and hosted on G2.com.

Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful. Review collected by and hosted on G2.com.

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. Review collected by and hosted on G2.com.

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. Review collected by and hosted on G2.com.

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. Review collected by and hosted on G2.com.

Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs. Review collected by and hosted on G2.com.

Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls. Review collected by and hosted on G2.com.

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.

Syncro’s true strength is being a genuinely unified platform. The integrated invoicing and online payment system eliminates billing silos, while the client portal enables seamless remote access without juggling third-party tools. The per-technician pricing model with unlimited endpoints makes scaling cost-effective, and the scripting engine allows for powerful automation without vendor lock-in. What impressed us most is Syncro’s deep Microsoft 365 integration; their security and management capabilities have become central to our operations, enabling automated billing and endpoint management that would require multiple disparate tools elsewhere. The platform’s reliability is excellent, and onboarding engineers is remarkably fast because everything lives in one cohesive interface rather than bouncing between RMM, PSA, ticketing, and accounting systems. Review collected by and hosted on G2.com.

The user interface could use a modernization refresh; it feels a bit dated compared to newer SaaS platforms. The policy structure for managing endpoints, while functional, can be frustrating to navigate and configure at times. Reporting capabilities are adequate but would benefit from more granularity and flexibility; however, we’re encouraged by the upcoming Power BI integration, which should significantly improve this area. Support has been good, so that’s not a concern for us. Review collected by and hosted on G2.com.

I think Syncro is a great tool for asset listing, updates, and inventory management. I love how easy it is to remote-in and assist clients when they need it, saving a lot of time by establishing sessions and enforcing fixes even without being there in person. Syncro provides recent activities and events of the endpoint, which is really handy. It's a fantastic tool for our IT Support and Billing teams and is a lifesaver for end-users. I also like using scripts and policies as needed, and the dashboard offers various UI options which I find really beautiful. Plus, the initial setup of Syncro was just awesome! Review collected by and hosted on G2.com.

I think the dashboard and filter options could be enhanced for the tech team to easily access knowledge base articles from past similar cases. An additional filter for similar keywords or a conditional ticket view filter would be helpful. Review collected by and hosted on G2.com.

I love that Syncro is a unified RMM and PSA platform with strong automation capabilities. It combines remote monitoring, ticketing, and automation into one tool, which simplifies daily operations and reduces tool sprawl. The automation engine is impressive as it allows us to manage endpoints proactively through scheduled tasks, scripting, and policy-based controls. The asset management, remote access, and ticketing features all in one platform significantly improve visibility and troubleshooting efficiency. It makes it easier for technicians to see device history and related tickets in one place, speeding up root cause analysis and resolution. These features streamline our workflow, reduce tool sprawl, enable proactive support, and allow our team to scale operations efficiently as the number of managed endpoints grows. Review collected by and hosted on G2.com.

One area that needs improvement is remote access performance. Remote sessions can be slow or laggy at times, especially when connecting to systems with limited bandwidth or higher latency. This impacts troubleshooting efficiency and can make real-time support more difficult for technicians. Improving connection stability, session responsiveness, and adding better performance optimization options would help. Review collected by and hosted on G2.com.

I love how Syncro is extremely easy to learn and use. With other platforms, you need to spend a ton of time researching and configuring different modules, but with Syncro, if it's not super obvious, it's just a very light read to understand what you need to do. I spend less time trying to figure out how to use a feature and more time actually using and perfecting it, which is extremely helpful when training new employees. Syncro doesn't overwhelm new users. Also, the mobile app is invaluable when I'm onsite with clients because I can pull up assets and documentation quickly. Review collected by and hosted on G2.com.

I really wish there was an MDM module or partnership. We are forced to use ManageEngine to fill that void. Documentation is probably the worst area of Syncro, not to be confused with the online community forums, which are very helpful. Wish there was a 'documentation' tab for each organization instead of having to build a custom documentation page. We currently keep around our old PSA just for their documentation (configuration) tabs tied to each client/organization. Please keep updating the mobile app. I use it the most when onsite with clients and being able to pull up assets and documentation on the fly is invaluable. Review collected by and hosted on G2.com.