Absorb LMS Reviews & Product Details

I really enjoy the product road map that Absorb LMS provides and how they listen to their customers, implementing new features that make everything easier for everyone. This enhances both the learner experience and the admin side. I love the transparency they have regarding the features they add, and how they're inspired by customer feedback, which is clearly noted. They also implement AI in an intuitive and meaningful way, avoiding unnecessary integration and supporting this with beta tests. Absorb Academy is a resource for system admins, enabling them to understand and creatively use the platform for different purposes. I also love the access and support we have to our wonderful CSM Tamar Lupo. She has been instrumental in getting us the answers to many of our questions (though with Absorb's great knowledge-base articles, they do great with that too!). She has been really helpful with our questions around edge-cases and how to really customize the platform to meet our needs, and informing us of new feature rollouts and how we can tailor them into our platform. Whenever she may not have an answer to our questions, she makes sure to loop us in directly with the person who does, or does her additional research and comes back with us without any reminders. She's a rockstar! Review collected by and hosted on G2.com.

I think the growing pain of it is sometimes it's not consistent in how reporting features in the back end work. This is mostly just on the admin side. It doesn't impact the learner experience at all. We're switching things were a bit more consistent and the analyze add-on we have for extra dashboards was a bit more built out. Review collected by and hosted on G2.com.

As a new intern at JEO, I have not had much experience using any LMS systems. When I realized that I was going to start learning Absorb and all of its workings, I was a little worried, but as I have gotten to use the training that our CSM, Maggie Stillman, has recommended to me, I have loved how easy the system is and how many features we can use.

Julie McCandlish and Maggie Stillman are amazing. They both help us with whatever we need and are happy to do so. As someone who is new to the company, they were both so friendly and so happy to answer any questions that I had. I feel confident and excited to continue to learn the Absorb LMS, knowing I have a great support team. Review collected by and hosted on G2.com.

What we have encountered to be the least helpful about Absorb LMS is some of the reporting features, which we have found a little confusing. Our CSM has been able to help us fix those problems, but we did find the reporting to be confusing at some points. Review collected by and hosted on G2.com.

I really love how robust the admin interface of Absorb LMS is. As an LMS administrator, I often have very specialised needs around compliance courses and mandatory training, and it consistently covers those requirements. The built-in authoring tool is also a great add-on—it lets my creativity run wild, while still offering enough templates and AI support for the days when I need to build courses quickly. Review collected by and hosted on G2.com.

I’d love to see more AI involvement in course creation, with the authoring process automated for me. Review collected by and hosted on G2.com.

The system is easy to use. If I can't figure something out by just trying, the help articles on the support site provide the information. Or when I need a person, my CSM, Jason Sparkes, is good about walking me through it. Review collected by and hosted on G2.com.

Every system has its limitations, so I don't always find that everything works exactly as I want it to. But there is an ideas portal where you can post and upvote other users' ideas for improvements. I have seen a lot of new features and small adjustments to the system just in the last year that have made it easier to use or help create better modules. Review collected by and hosted on G2.com.

Absorb has a clean, intuitive navigation for the user and the admin, both, which helps since I use it multiple times a day. There are ways to do almost anything you would need to do to provide courses and curriculum to groups of people. The customization is really helpful and robust, with each toggle and option clearly describing the outcome. The support has continually improved since implementation - now it is within a few hours! Review collected by and hosted on G2.com.

There aren't any big things I dislike about Absorb. Little things we noticed shortly after implementation have been addressed with updates and new feature releases. Review collected by and hosted on G2.com.

There is a lot. From Usermanagement orlook and feel and layout optimization possibilities to the genereal training features like instructor led courses or course bundles / curriculums. Everything is realised really easily with absorb.

In my opinion its not comparable to any other LMS on the market. Review collected by and hosted on G2.com.

There are still some things in absorb which could eed some work or rethinking. But even here, i cant really complain since the feedback / request or update release process is extremely transparent. Especially thanks to the close guidance of our client success manager Sharon. Review collected by and hosted on G2.com.

DelMonte Hotel Group relies on Absorb as a central component of our training and development strategy. We utilize the platform for onboarding new hires, management development, and annual compliance training. One significant business challenge that Absorb helped us solve was the need for a unified, consistent, and easily trackable learning environment for all our associates. Since we operate locations in five different states, being able to monitor compliance across our workforce was essential. Before implementing the platform, we depended on a mix of training resources such as BizLibrary, YouTube, and documents stored on local drives. Now, having all our training materials consolidated in one place has greatly simplified the onboarding and training process for our managers. Review collected by and hosted on G2.com.

I had never built or managed an LMS platform before, but I find this one to be very user-friendly and able to handle almost everything I need—about 98% of my requirements. We've been using the system for nearly a year now, and one of the main challenges I faced with the reporting tool has already been addressed and improved through an update. Review collected by and hosted on G2.com.

I like that Absorb LMS has the ability to pull courses from a large library and also allows us to create our own courses. This feature is great because it lets us find relatable courses for each topic, and allows us to tailor our training content specifically for our company's unique needs, which enhances the credibility of our offerings. I also want to add that support is always fast and very eager to help. Our client success person Tamar Lupo has been very helpful in us learning how to use the system better and improve adoption across the board. Review collected by and hosted on G2.com.

The integration with our Workday isn't as seamless as promised. When changes happen, like teammates returning from leave, it doesn't automatically update in Absorb LMS. The initial setup was somewhat difficult, and we're still learning the system. Review collected by and hosted on G2.com.

I enjoy Absorb’s easy ease of use and ability to intergrate with other products such as Teams and ADP to nake a few. The platform makes managing learning content really easy and simple. Their Helpdesk Team is very responsive and dedicated to helping find solutions. My CSM, Maggie Stillman is amazing! She is always up for a challenge and makes time to help get things done. The entire CSM team is knowledgeable, and always willing to go the extra mile to make sure you get what you need. I enjoy the partnership. Review collected by and hosted on G2.com.

I would love to see a scored Observation Checklist. That would be my only feedback at this time. Review collected by and hosted on G2.com.

I think Absorb LMS is quite user-friendly, not only from the admin perspective but also for learners. Admins can very easily and comfortably program the courses, set up the rules, and manage the data related to the courses and activities. From the learners' feedback, we've seen that they found the platform to be pretty straightforward, clean, and neat. They know exactly where to go and what to find, which makes it user-friendly. Additionally, the inclusion of quizzes and other gamification functionalities, along with the offering of credits, makes the platform interesting for customers, encouraging them to return for more courses. The straightforward setup process, except for some specific compliance and privacy policies, also stood out for me. Review collected by and hosted on G2.com.

One thing that has been challenging is the integration with Veeva PromoMats. We store all our technical information in a Veeva Vault, and each course content has to be approved there before being transferred to Absorb. Unfortunately, the integration hasn't worked so far, creating a lot of manual effort for admins to download approved material from one platform and upload it to the other. Also, the number of available custom fields, which is 25, 35, or 45, isn't sufficient for us moving forward. Additionally, there are specific compliance and privacy policies that we couldn't handle within Absorb, and those have been open issues for more than two years. Review collected by and hosted on G2.com.