ServiceNow Connector Reviews & Product Details

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

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User Insights

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HS

Hardik S.

Lead Consultant

Enterprise (> 1000 emp.)

8/16/2024

"Great Integration, Minor Issues to Work Out"

4/5

What do you like best about ServiceNow Connector?

The ServiceNow Connector offers seamless integration with minimal setup, making it easy to connect different platforms quickly. It boosts productivity by automating repetitive tasks and simplifies complex workflows effortlessly. The user-friendly interface is intuitive, allowing teams to navigate and adopt it easily. Additionally, it delivers consistent and reliable performance, ensuring smooth operations without significant issues. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

A very few areas that I would say could be improved. The initial setup can be tricky, requiring fine-tuning to align with specific workflows. While the interface is user-friendly, it could benefit from more customization options that suit individual preferences. The documentation, though comprehensive, could be more concise, making it easier to find specific information quickly. Review collected by and hosted on G2.com.

What problems is ServiceNow Connector solving and how is that benefiting you?

The ServiceNow Connector on Genesys AppFoundry is solving the challenge of managing and streamlining IT service management by integrating seamlessly with our existing systems. The result has been a more cohesive, responsive IT environment that handles tasks more smoothly and increases overall productivity. This integration allows us to automate ticketing processes, improve communication between different platforms, and reduce manual effort, leading to quicker issue resolution and increased efficiency. Review collected by and hosted on G2.com.

EV

Estefany V.

Business Data Analyst, Global Sourcing and Procure-to-Pay

Enterprise (> 1000 emp.)

12/10/2024

"ServiceNow Connector to PowerBi"

5/5

What do you like best about ServiceNow Connector?

We get real time data.

Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

If there's new custom fields or tables added, updates to reports or automations may be needed, creating added maintenance. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/17/2024

"Great efficiency and Integration capability"

3/5

What do you like best about ServiceNow Connector?

Seamless Integration, Productivity Boost & Ease of Use Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

Customization Issues & Documentation part Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

4/26/2022

"Smooth ServiceNow Experience"

4.5/5

What do you like best about ServiceNow Connector?

Very easy to navigate and find exactly what I was looking for. The entire process was simple and straight forward, with email communication along the way to keep me apprised of the milestones as they were hit. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

It can become difficult to see the context of back and forth communication with the way emails are stacked in the platform. If multiple folks are responding it's not entirely clear where the roadblock is. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Connector:

A great resource to connect teams in a streamlined fashion for top productivity. Review collected by and hosted on G2.com.

What problems is ServiceNow Connector solving and how is that benefiting you?

Quickly connects the different teams and routes issues to the correct users for resolution. This reduces time lost to fishing for who the primary owner(s) could be and provides a queue so that you can easily see what tasks need attention. Review collected by and hosted on G2.com.