I like the easy data input, which resembles a spreadsheet style layout (great for finance folks!), the system is easy enough to use (simple logics, easy formulas for new codes), I also like the email statement delivery (better than paper statement of earnings or logging into other services, or even the website itself to get statements), and I also like the ease of reporting - I can easily design reports or request help, and their team is friendly and easy to work with, should I have any requests.
I also love their fee structure. It's simple without all the nickel and diming that is so prevalent with other providers.
Not a lot to gripe about. I wish it was simple enough to get the regular journal entries for our payroll without bugging their team all the time for it.
It's a very straight forward product with simple data entry all on one page, and everything is laid out in a logical manner that makes it easy to use.
The problem was having confusing platforms that had steep learning curves, having to distribute paper copies of statement of earnings (or having employees having to login to other sites to retrieve statements), and getting rid of per-service pricing, which was difficult to predict and confusing to understand (e.g. cost to do a one-off pay run, cost to prepare year-end docs, costs to run terminations, etc.).