# Best Auto Dialer Software

*By [Julie Jung](https://research.g2.com/insights/author/julie-jung)*

The best auto dialer software in 2026 is Nooks, rated 4.8 out of 5 on G2 based on 1,500+ verified reviews. Close matches Nooks' top rating and offers a built-in CRM for teams prioritizing integrated lead management. Both tools excel at high-volume parallel dialing, though users occasionally report lag during peak calling periods.

1. Nooks — 4.8/5 (1,500+ reviews): High-volume parallel dialing with AI-powered coaching
2. Orum — 4.6/5 (800+ reviews): Parallel-dialing outbound with AI-powered connect rates
3. Genesys Cloud CX — 4.4/5 (1,500+ reviews): Omnichannel outbound dialing with Salesforce-native routing
4. RingCentral Contact Center — 4.1/5 (200+ reviews): Omnichannel outbound dialing with CRM-integrated call logging
5. Close — 4.7/5 (2,000+ reviews): High-volume outbound dialing with built-in CRM

*Updated June 2026. Based on 2026 G2 verified review data across 47 products.*


Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.

The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.

Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.

To qualify for inclusion in the Auto Dialer category, a product must:

- Automatically call phone numbers from a predesignated list 
- Present a prerecorded message or prompt once the call is answered or connect to a live agent 





## Top Auto Dialer Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,618 reviews) | High-volume parallel dialing with AI-powered coaching | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" |
| 2 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (832 reviews) | Parallel-dialing outbound with AI-powered connect rates | "[Orum Makes Outbound Dialing Seamless and More Effective](https://www.g2.com/survey_responses/orum-review-13079641)" |
| 3 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | High-volume outbound dialing with built-in CRM | "[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)" |
| 4 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel outbound dialing with Salesforce-native routing | "[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)" |
| 5 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,444 reviews) | High-volume dialing with Salesforce-integrated call intelligence | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" |
| 6 | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | 4.1/5.0 (207 reviews) | Omnichannel outbound dialing with CRM-integrated call logging | "[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)" |
| 7 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (599 reviews) | Predictive dialing with Salesforce-integrated campaign workflows | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" |
| 8 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | CRM-integrated power dialing with AI call intelligence | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" |
| 9 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,358 reviews) | CRM-integrated power dialing with AI call intelligence | "[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)" |
| 10 | [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) | 4.5/5.0 (8,876 reviews) | Intent-driven dialing with B2B contact intelligence | "[ZoomInfo GTM Workspace: Fast, Accurate Data and Strong ROI for Channel Prospecting](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195)" |


## G2 Grid® for Auto Dialer Software
![G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence](https://www.g2.com/categories/auto-dialer/grids.png?focus%5B%5D=1188166&focus%5B%5D=125401&focus%5B%5D=3296&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=37283&focus%5B%5D=348&focus%5B%5D=87468)
Highlighted products: Nooks, Orum, Close, Genesys Cloud CX, Talkdesk, RingCentral Contact Center, Five9 Intelligent Cloud Contact Center Platform, and CloudTalk.
Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=close&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=cloudtalk)


## How Many Auto Dialer Software Products Does G2 Track?
**Total Products under this Category:** 173

### Category Stats (Jul 2026)
- **Average Rating**: 4.46/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: RingCX (+1.57%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month
*Last updated: July 14, 2026*


## How Does G2 Rank Auto Dialer Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 46,900+ Authentic Reviews
- 173+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Auto Dialer Software Is Best for Your Use Case?

- **Leader:** [Nooks](https://www.g2.com/products/nooks/reviews)
- **Highest Performer:** [DialedIn](https://www.g2.com/products/dialedin/reviews)
- **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews)
- **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews)
- **Best Free Software:** [Nooks](https://www.g2.com/products/nooks/reviews)


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---

## What Are the Top-Rated Auto Dialer Software Products in 2026?
### 1. [Nooks](https://www.g2.com/products/nooks/reviews)
Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.


**Average Rating:** 4.8/5.0
**Total Reviews:** 1,618
**How Do G2 Users Rate Nooks?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Nooks?**

- **Seller:** [Nooks](https://www.g2.com/sellers/nooks)
- **Company Website:** https://www.nooks.ai/
- **HQ Location:** San Francisco, California
- **Twitter:** @JoinNooks (390 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (390 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** SDR, Business Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Mid-Market, 25% Small-Business


#### What Are Nooks's Pros and Cons?

**Pros:**

- Time-saving (373 reviews)
- Ease of Use (356 reviews)
- Efficiency (328 reviews)
- Features (235 reviews)
- Lead Generation (207 reviews)

**Cons:**

- Call Issues (200 reviews)
- Dialer Issues (103 reviews)
- Missing Features (74 reviews)
- Dialer Limitations (60 reviews)
- Connection Issues (54 reviews)


### What Do G2 Reviewers Say About Nooks?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **time-saving features** of Nooks, significantly boosting efficiency and productivity in their workflow.
- Users find Nooks to be **beginner-friendly and easy to navigate** , enhancing their overall productivity and experience.
- Users are impressed with the **efficiency** of Nooks, significantly saving time in their daily workflow with improved features.
- Users highlight the **parallel dialing and AI features** of Nooks, enhancing efficiency and meaningful interactions in sales.
- Users praise Nooks for its **effective lead generation tools** , enhancing productivity and streamlining the calling process.

**Cons:**

- Users often face **call issues** with Nooks, including slow connections and frustrating glitches that hinder communication.
- Users report **dialer issues** with misidentifying wrong numbers and complications during call transitions, affecting overall efficiency.
- Users find the **missing features** of Nooks limiting, particularly in sorting, lead deletion, and multi-tab operation.
- Users experience **dialer limitations** with Nooks, facing issues like double calls and lack of urgent task triggers.
- Users experience **connection issues** with delays and dropped calls, affecting their overall interaction with Nooks.

#### What Are Recent G2 Reviews of Nooks?

**"[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)"**

**Rating:** 5.0/5.0 stars
*— Jawad R.*

[Read full review](https://www.g2.com/survey_responses/nooks-review-13036332)

---

**"[Nooks’ AI Assistant and Unified Workspace Transformed Our Prospecting Speed](https://www.g2.com/survey_responses/nooks-review-12899606)"**

**Rating:** 5.0/5.0 stars
*— William S.*

[Read full review](https://www.g2.com/survey_responses/nooks-review-12899606)

---



### 2. [Orum](https://www.g2.com/products/orum/reviews)
Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture.


**Average Rating:** 4.6/5.0
**Total Reviews:** 832
**How Do G2 Users Rate Orum?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Orum?**

- **Seller:** [Orum](https://www.g2.com/sellers/orum)
- **Company Website:** https://www.orum.com/
- **Year Founded:** 2018
- **HQ Location:** Austin, Texas
- **Twitter:** @OrumHQ (213 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/orumhq/ (169 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** SDR, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Mid-Market, 23% Small-Business


#### What Are Orum's Pros and Cons?

**Pros:**

- Ease of Use (294 reviews)
- Efficiency (260 reviews)
- Time-saving (242 reviews)
- Features (187 reviews)
- Parallel Dialer (149 reviews)

**Cons:**

- Call Issues (105 reviews)
- Missing Features (71 reviews)
- Connection Issues (60 reviews)
- Integration Issues (43 reviews)
- Dialer Limitations (32 reviews)


### What Do G2 Reviewers Say About Orum?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Orum to be **very easy to use** , enhancing their calling efficiency and focus on revenue generation.
- Users value Orum's **exceptional efficiency** , enhancing productivity and speeding up call tasks for improved results.
- Users appreciate Orum for its **time-saving capabilities** , drastically enhancing productivity and streamlining their calling processes.
- Users value Orum for its **seamless integration and powerful automation** , enhancing efficiency and call management significantly.
- Users value Orum's **parallel dialing feature** , which enhances productivity and makes calling large volumes efficient.

**Cons:**

- Users experience **call issues** with Orum, such as uncallable status and connectivity problems affecting call quality.
- Users find the **missing features** of Orum limit flexibility and hinder efficient call management and workflow.
- Users often face **connection issues** with Orum, leading to frustrations and slowed productivity during calls.
- Users experience **integration issues** with SFDC and Outreach, complicating tasks and hindering overall productivity.
- Users experience **dialer limitations** like delays and distractions that hinder effective communication during calls.

#### What Are Recent G2 Reviews of Orum?

**"[Streamlined Calling with Great Insights and Integration](https://www.g2.com/survey_responses/orum-review-13079716)"**

**Rating:** 5.0/5.0 stars
*— Aaron N.*

[Read full review](https://www.g2.com/survey_responses/orum-review-13079716)

---

**"[Orum Makes Outbound Dialing Seamless and More Effective](https://www.g2.com/survey_responses/orum-review-13079641)"**

**Rating:** 5.0/5.0 stars
*— Michael N.*

[Read full review](https://www.g2.com/survey_responses/orum-review-13079641)

---


#### What Are G2 Users Discussing About Orum?

- [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment
- [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment
- [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment
- [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment
- [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment

### 3. [Close](https://www.g2.com/products/close/reviews)
Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.


**Average Rating:** 4.7/5.0
**Total Reviews:** 2,029
**How Do G2 Users Rate Close?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10)

**Who Is the Company Behind Close?**

- **Seller:** [Close](https://www.g2.com/sellers/close)
- **Company Website:** https://close.com
- **Year Founded:** 2013
- **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close (6,592 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small-Business, 20% Mid-Market


#### What Are Close's Pros and Cons?

**Pros:**

- Ease of Use (753 reviews)
- Helpful (441 reviews)
- Features (394 reviews)
- Simple (387 reviews)
- Intuitive (358 reviews)

**Cons:**

- Missing Features (244 reviews)
- Call Issues (181 reviews)
- Limited Features (130 reviews)
- Limited Customization (95 reviews)
- Learning Curve (92 reviews)


### What Do G2 Reviewers Say About Close?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Close, seamlessly benefiting sales teams with efficient reporting and communication.
- Users find Close to be very **user-friendly** , facilitating smooth workflows for their sales teams with clear call recordings.
- Users value the **communication management features** of Close, enhancing efficiency and ease in client interactions.
- Users love the **super easy-to-use interface** of Close, making lead management and follow-ups smooth and efficient.
- Users love the **intuitive design** of Close, making navigation and communication features seamless and user-friendly.

**Cons:**

- Users find the **missing features** in Close, particularly on mobile, limit its overall usability and flexibility.
- Users experience **call issues** like disconnections and the need for restarts, which can disrupt their workflow.
- Users find the **limited features** of Close frustrating, especially when needing more options for B2C operations.
- Users find the **limited customization** options restrictive, hindering advanced reporting and personalized workflows in Close.
- Users find the **learning curve challenging** , especially with lead merging and navigating the interface for custom reports.

#### What Are Recent G2 Reviews of Close?

**"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"**

**Rating:** 4.5/5.0 stars
*— Gaël L.*

[Read full review](https://www.g2.com/survey_responses/close-review-9339114)

---

**"[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)"**

**Rating:** 5.0/5.0 stars
*— Tristan W.*

[Read full review](https://www.g2.com/survey_responses/close-review-9087574)

---


#### What Are G2 Users Discussing About Close?

- [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments
- [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment

### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,466
**How Do G2 Users Rate Genesys Cloud CX?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Genesys Cloud CX?**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,180 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Mid-Market, 40% Enterprise


#### What Are Genesys Cloud CX's Pros and Cons?

**Pros:**

- Ease of Use (135 reviews)
- Features (98 reviews)
- Reliability (76 reviews)
- Efficiency (72 reviews)
- Helpful (60 reviews)

**Cons:**

- Limited Features (55 reviews)
- Missing Features (53 reviews)
- Complexity (42 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (37 reviews)


### What Do G2 Reviewers Say About Genesys Cloud CX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing flexibility for their teams.
- Users appreciate the **innovative features** of Genesys Cloud CX, enhancing communication and collaboration effectively for their operations.
- Users value the **reliable cloud-based accessibility** of Genesys Cloud CX, enhancing business continuity and client satisfaction.
- Users commend the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines operations across multiple channels.
- Users appreciate the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow requirements.

**Cons:**

- Users feel the **limited features** of Genesys Cloud CX require extra licenses, complicating usability and integration.
- Users are concerned about **missing features** in Genesys Cloud CX, specifically related to advanced functionalities and integrations.
- Users find the interface of Genesys Cloud CX to be **overwhelming and complex** , especially for newcomers navigating its features.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, lacking customization and efficiency for complex needs.
- Users find the **steep learning curve** of Genesys Cloud CX challenging, with complex navigation and hidden features for newcomers.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"**

**Rating:** 5.0/5.0 stars
*— Lucas A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

---

**"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"**

**Rating:** 5.0/5.0 stars
*— Phaneendra A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)

---


#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### 5. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


**Average Rating:** 4.4/5.0
**Total Reviews:** 2,444
**How Do G2 Users Rate Talkdesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10)

**Who Is the Company Behind Talkdesk?**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,959 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Mid-Market, 20% Enterprise


#### What Are Talkdesk's Pros and Cons?

**Pros:**

- Ease of Use (310 reviews)
- Efficiency (175 reviews)
- Features (171 reviews)
- Call Management (170 reviews)
- Helpful (167 reviews)

**Cons:**

- Call Issues (119 reviews)
- Technical Issues (78 reviews)
- Missing Features (76 reviews)
- Notification Issues (58 reviews)
- Connection Issues (54 reviews)


### What Do G2 Reviewers Say About Talkdesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations.
- Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service.
- Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions.
- Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams.

**Cons:**

- Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality.
- Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts.
- Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management.
- Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes.
- Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency.

#### What Are Recent G2 Reviews of Talkdesk?

**"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"**

**Rating:** 5.0/5.0 stars
*— Bri V.*

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590)

---

**"[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)"**

**Rating:** 4.0/5.0 stars
*— Lukas B.*

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196)

---


#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### 6. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.


**Average Rating:** 4.1/5.0
**Total Reviews:** 207
**How Do G2 Users Rate RingCentral Contact Center?**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 7.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.1/10 (Category avg: 8.6/10)

**Who Is the Company Behind RingCentral Contact Center?**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (61,963 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 47% Small-Business, 39% Mid-Market


#### What Are RingCentral Contact Center's Pros and Cons?

**Pros:**

- Ease of Use (27 reviews)
- Helpful (15 reviews)
- Intuitive (15 reviews)
- Customer Support (14 reviews)
- Efficiency (14 reviews)

**Cons:**

- Call Issues (12 reviews)
- Call Functionality (10 reviews)
- Call Quality Issues (9 reviews)
- Connection Issues (7 reviews)
- Connectivity Issues (6 reviews)


### What Do G2 Reviewers Say About RingCentral Contact Center?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** in RingCentral Contact Center invaluable for seamless communication and call management.
- Users appreciate the **robust functionality** of RingCentral Contact Center for seamless communication and support for remote teams.
- Users value the **intuitive interface** of RingCentral Contact Center, ensuring seamless communication for remote teams.
- Users appreciate the **helpful and pleasant customer support** at RingCentral Contact Center, resolving issues efficiently on first contact.
- Users value the **efficiency** of RingCentral Contact Center, enjoying quick resolutions and seamless omnichannel communication.

**Cons:**

- Users face significant **call issues** , including unreliable numbers and complex troubleshooting, hindering effective communication.
- Users report issues with **call connectivity** in RingCentral, including disconnections and difficulties in managing ongoing calls.
- Users experience **call quality issues** with RingCentral Contact Center, including frequent disconnections and connectivity problems.
- Users experience **connection issues** with RingCentral, impacting call access and leading to dissatisfaction with reliability.
- Users often face **connectivity issues** with RingCentral, leading to frustrating disconnections and poor call quality.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**"[Easy-to-use Omnivhannel Platform with reliable Call Quality.](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)"**

**Rating:** 4.5/5.0 stars
*— Sujal S.*

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)

---

**"[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)"**

**Rating:** 5.0/5.0 stars
*— Suhasu U.*

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)

---


#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

### 7. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.


**Average Rating:** 4.1/5.0
**Total Reviews:** 599
**How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?**

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** https://www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9 (14,856 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Mid-Market, 23% Small-Business


#### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons?

**Pros:**

- Ease of Use (118 reviews)
- Customer Support (85 reviews)
- Helpful (85 reviews)
- Features (76 reviews)
- Efficiency (62 reviews)

**Cons:**

- Call Issues (43 reviews)
- Complexity (35 reviews)
- Missing Features (35 reviews)
- Technical Issues (30 reviews)
- Poor Customer Support (29 reviews)


### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **user-friendly interface** of Five9, making it easy to navigate and utilize effectively.
- Users appreciate the **excellent customer support** from Five9, highlighting responsiveness and helpfulness in addressing queries.
- Users praise the **responsive and helpful support** of Five9, enhancing their overall experience significantly.
- Users appreciate the **responsive support and user-friendly interface** of Five9, enjoying seamless integrations and advanced features.
- Users value the **efficiency** of Five9, noting quick setup and seamless integration with other systems for streamlined operations.

**Cons:**

- Users experience **call issues** with Five9 due to weak email reporting and slow SMS interactions affecting productivity.
- Users find the platform's **complexity** overwhelming, requiring extensive training to navigate its interface effectively.
- Users note a **lack of essential features** in Five9, leading to difficulties in customization and functionality.
- Users experience frequent **technical issues** like call drops and connection glitches that hinder daily operations effectively.
- Users often face **poor customer support** , experiencing delays and miscommunications that hinder their overall experience with Five9.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"**

**Rating:** 5.0/5.0 stars
*— Widline N.*

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)

---

**"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"**

**Rating:** 5.0/5.0 stars
*— José Martín R.*

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)

---


#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### 8. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,809
**How Do G2 Users Rate CloudTalk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.2/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind CloudTalk?**

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** https://www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (224 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small-Business, 32% Mid-Market


#### What Are CloudTalk's Pros and Cons?

**Pros:**

- Ease of Use (328 reviews)
- Reliability (160 reviews)
- Intuitive (155 reviews)
- Helpful (143 reviews)
- Calling Features (142 reviews)

**Cons:**

- Call Issues (159 reviews)
- Connection Issues (77 reviews)
- Missing Features (60 reviews)
- Call Management (57 reviews)
- Poor Connectivity (48 reviews)


### What Do G2 Reviewers Say About CloudTalk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of CloudTalk, enhancing efficiency in making and receiving calls effortlessly.
- Users appreciate the **reliable performance** of CloudTalk, noting its stability and clear call quality across devices.
- Users praise CloudTalk for its **intuitive interface** , making communication management easy and efficient.
- Users find CloudTalk **incredibly helpful** for real-time data tracking and efficient communication across markets.
- Users value the **easy calling features** of CloudTalk, enjoying quick access and excellent call quality.

**Cons:**

- Users face challenges with **call issues** , including recording access and connectivity problems, impacting their experience with CloudTalk.
- Users often experience **connection issues** with CloudTalk, leading to intermittent disruptions in service and functionality.
- Users find the **missing features** of CloudTalk frustrating, especially the lack of essential functions for call centers.
- Users experience **call management issues** , such as sync problems with Pipedrive and Chrome extension failures, affecting efficiency.
- Users often face **poor connectivity** , struggling with international calls and inconsistent app performance requiring frequent refreshes.

#### What Are Recent G2 Reviews of CloudTalk?

**"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"**

**Rating:** 4.5/5.0 stars
*— Hunter K.*

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

---

**"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"**

**Rating:** 5.0/5.0 stars
*— Marwan E.*

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

---


#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### 9. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


**Average Rating:** 4.3/5.0
**Total Reviews:** 2,358
**How Do G2 Users Rate JustCall?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind JustCall?**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (319 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small-Business, 31% Mid-Market


#### What Are JustCall's Pros and Cons?

**Pros:**

- Ease of Use (286 reviews)
- Features (207 reviews)
- Helpful (193 reviews)
- Customer Support (161 reviews)
- Call Management (154 reviews)

**Cons:**

- Call Issues (154 reviews)
- Call Functionality (99 reviews)
- Connection Issues (78 reviews)
- Missing Features (77 reviews)
- Poor Call Quality (66 reviews)


### What Do G2 Reviewers Say About JustCall?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend JustCall for its **ease of use** , ensuring a straightforward setup and seamless communication management.
- Users love how JustCall provides **seamless integration** of calling, SMS, and CRM, enhancing communication efficiency.
- Users appreciate how JustCall offers **seamless communication integration** , enhancing efficiency and saving time in daily operations.
- Users praise JustCall for its **excellent customer support** , appreciating quick issue resolution and responsive follow-ups.
- Users appreciate the **quick and seamless call management** in JustCall, enhancing efficiency and user satisfaction significantly.

**Cons:**

- Users experience significant **call issues** with JustCall, including lags and difficulties in transferring and monitoring calls.
- Users face **call functionality limitations** with JustCall, including multiple clicks and drops in call quality during travel.
- Users experience **connection issues** with JustCall, leading to dropped calls and interrupted conversations during use.
- Users experience **missing features** with JustCall, as it lacks text functionality and customization options.
- Users experience **poor call quality** and frequent drops, particularly when traveling and facing unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"**

**Rating:** 4.5/5.0 stars
*— Soumyajit B.*

[Read full review](https://www.g2.com/survey_responses/justcall-review-12696120)

---

**"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"**

**Rating:** 5.0/5.0 stars
*— Richard L.*

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

---



### 10. [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.


**Average Rating:** 4.5/5.0
**Total Reviews:** 8,876
**How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?**

- **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Company Website:** https://www.zoominfo.com/
- **Year Founded:** 2000
- **HQ Location:** Vancouver, WA
- **Twitter:** @ZoomInfo (23,515 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Mid-Market, 26% Enterprise


#### What Are GTM Workspace - Powered by ZoomInfo's Pros and Cons?

**Pros:**

- Contact Information (353 reviews)
- Ease of Use (349 reviews)
- Data Accuracy (325 reviews)
- Features (290 reviews)
- Lead Generation (280 reviews)

**Cons:**

- Inaccurate Data (205 reviews)
- Outdated Data (203 reviews)
- Outdated Contacts (186 reviews)
- Data Inaccuracy (161 reviews)
- Outdated Information (155 reviews)


### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find **invaluable contact information** on potential buyers in the C suite, enhancing their sales strategies effectively.
- Users find the **ease of use** of GTM Workspace invaluable for gaining insights and enhancing their sales process.
- Users appreciate the **data accuracy** of GTM Workspace, enhancing their ability to find valuable prospects effortlessly.
- Users value the **bulk data download** feature for its efficiency in generating leads in their specific industry.
- Users value the **effective lead generation** capabilities of GTM Workspace, significantly boosting their sales and prospecting efficiency.

**Cons:**

- Users face challenges with **inaccurate data** , including unassigned numbers and outdated contact information, impacting their outreach efforts.
- Users often face **outdated data** issues in contacts, leading them to seek alternative solutions for accurate information.
- Users often face issues with **outdated contacts** , making it challenging to access accurate and current information.
- Users face issues with **data inaccuracy** , such as incorrect contact locations and unassigned numbers impacting their experience.
- Users often face **outdated information** regarding contacts, leading to frustration and reliance on alternative services for accuracy.

#### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo?

**"[A Powerful AI Tool for Inside Sales Success](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)"**

**Rating:** 4.5/5.0 stars
*— Raju S.*

[Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)

---

**"[ZoomInfo GTM Workspace: Fast, Accurate Data and Strong ROI for Channel Prospecting](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195)"**

**Rating:** 5.0/5.0 stars
*— Lannie L.*

[Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195)

---


#### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo?

- [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote
- [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote
- [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote
- [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes
- [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote

### 11. [PhoneBurner](https://www.g2.com/products/phoneburner/reviews)
PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today.


**Average Rating:** 4.7/5.0
**Total Reviews:** 284
**How Do G2 Users Rate PhoneBurner?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.5/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind PhoneBurner?**

- **Seller:** [PhoneBurner, Inc.](https://www.g2.com/sellers/phoneburner-inc)
- **Company Website:** https://www.phoneburner.com
- **Year Founded:** 2008
- **HQ Location:** Ladera Ranch, CA
- **Twitter:** @PhoneBurner (12,534 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1837898/ (54 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, President
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 79% Small-Business, 17% Mid-Market


#### What Are PhoneBurner's Pros and Cons?

**Pros:**

- Time-saving (25 reviews)
- Ease of Use (21 reviews)
- Efficiency (14 reviews)
- Helpful (13 reviews)
- Customer Support (12 reviews)

**Cons:**

- Call Issues (5 reviews)
- Expensive (5 reviews)
- Dialer Limitations (3 reviews)
- Learning Curve (3 reviews)
- Missing Features (3 reviews)


### What Do G2 Reviewers Say About PhoneBurner?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **time-saving features** of PhoneBurner, significantly reducing hours spent on calls and follow-ups.
- Users find PhoneBurner to be **incredibly easy to use** , enhancing their sales calling efficiency and organization.
- Users love the **efficiency** of PhoneBurner, saving hours daily with its streamlined calling and follow-up process.
- Users praise the **flawless performance** of PhoneBurner, highlighting its exceptional call quality and efficiency for sales calls.
- Users commend the **fantastic customer support** of PhoneBurner, highlighting prompt responses and attentive service throughout their experience.

**Cons:**

- Users experience **call issues** with inconsistent audio quality and limited dialing functionality, impacting overall efficiency.
- Users find the **cost of PhoneBurner** to be a significant drawback, especially for those without a lead system.
- Users face **dialer limitations** with PhoneBurner, as increments for dialing lists are unhelpful and restrict calling efficiency.
- Users find the **learning curve steep** , citing complexity in setup and a need for a simplified interface.
- Users find PhoneBurner lacks **flexible dialing list options** and integration with CRMs, leading to inefficiencies in their process.

#### What Are Recent G2 Reviews of PhoneBurner?

**"[Fast CRM-Integrated Cold Calling with Powerful Tracking and Amazing Support](https://www.g2.com/survey_responses/phoneburner-review-13034664)"**

**Rating:** 4.5/5.0 stars
*— Wessling G.*

[Read full review](https://www.g2.com/survey_responses/phoneburner-review-13034664)

---

**"[Effortless Setup, Boosts Dial Efficiency](https://www.g2.com/survey_responses/phoneburner-review-12801370)"**

**Rating:** 5.0/5.0 stars
*— Jason C.*

[Read full review](https://www.g2.com/survey_responses/phoneburner-review-12801370)

---


#### What Are G2 Users Discussing About PhoneBurner?

- [What is PhoneBurner used for?](https://www.g2.com/discussions/what-is-phoneburner-used-for)
- [How much does PhoneBurner cost?](https://www.g2.com/discussions/how-much-does-phoneburner-cost)
- [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) - 1 comment
- [How do you use PhoneBurner?](https://www.g2.com/discussions/how-do-you-use-phoneburner)
- [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) - 2 comments

### 12. [Convoso](https://www.g2.com/products/convoso/reviews)
Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.


**Average Rating:** 4.5/5.0
**Total Reviews:** 248
**How Do G2 Users Rate Convoso?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Convoso?**

- **Seller:** [Convoso](https://www.g2.com/sellers/convoso)
- **Company Website:** https://www.convoso.com/
- **Year Founded:** 2006
- **HQ Location:** Los Angeles, CA
- **Twitter:** @convoso (3,156 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/606710/ (229 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Insurance, Marketing and Advertising
- **Company Size:** 58% Mid-Market, 40% Small-Business


#### What Are Convoso's Pros and Cons?

**Pros:**

- Ease of Use (38 reviews)
- Efficiency (20 reviews)
- Customer Support (17 reviews)
- Helpful (14 reviews)
- User Interface (10 reviews)

**Cons:**

- Call Issues (9 reviews)
- Learning Curve (6 reviews)
- Expensive (5 reviews)
- Setup Difficulty (5 reviews)
- Dialer Issues (4 reviews)


### What Do G2 Reviewers Say About Convoso?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Convoso, highlighting its straightforward navigation and helpful call logs.
- Users highlight the **efficiency** of Convoso, noting its intuitive interface and smart tools for effortless outbound calling.
- Users value the **exceptional customer support** of Convoso, highlighting timely assistance and helpful guidance when needed.
- Users appreciate the **effortlessness of outbound calling** with Convoso's smart dialing and comprehensive features, enhancing team productivity.
- Users love the **user-friendly UI** of Convoso, praising its straightforward navigation and customization options.

**Cons:**

- Users face **call issues** like automatic readiness and occasional logouts, impacting their ability to document calls.
- Users find Convoso's **learning curve steep** , especially for beginners due to its complex initial setup and advanced features.
- Users find Convoso to be **quite expensive** , making it challenging for small businesses and solo entrepreneurs to afford.
- Users find the **setup process complex** , especially for beginners, causing delays in getting started with Convoso.
- Users face **dialer issues** with delays on double dialing, though overall performance is still highly effective.

#### What Are Recent G2 Reviews of Convoso?

**"[Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects](https://www.g2.com/survey_responses/convoso-review-12366223)"**

**Rating:** 4.0/5.0 stars
*— Sam D.*

[Read full review](https://www.g2.com/survey_responses/convoso-review-12366223)

---

**"[Thank you Convoso!](https://www.g2.com/survey_responses/convoso-review-12349377)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Alternative Dispute Resolution*

[Read full review](https://www.g2.com/survey_responses/convoso-review-12349377)

---


#### What Are G2 Users Discussing About Convoso?

- [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso)
- [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment
- [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment
- [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote

### 13. [DialedIn](https://www.g2.com/products/dialedin/reviews)
DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.


**Average Rating:** 4.7/5.0
**Total Reviews:** 287
**How Do G2 Users Rate DialedIn?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.3/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10)

**Who Is the Company Behind DialedIn?**

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** https://getdialedin.com/
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** https://www.linkedin.com/company/2831616/ (40 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Sales, Insurance Agent
- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 48% Small-Business, 40% Mid-Market


#### What Are DialedIn's Pros and Cons?

**Pros:**

- Ease of Use (96 reviews)
- Efficiency (66 reviews)
- Helpful (49 reviews)
- Dialing Features (39 reviews)
- Time-saving (38 reviews)

**Cons:**

- Call Issues (45 reviews)
- Dialer Issues (22 reviews)
- Slow Performance (14 reviews)
- Missing Features (13 reviews)
- Slow Loading (13 reviews)


### What Do G2 Reviewers Say About DialedIn?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find DialedIn to be **incredibly user-friendly** , simplifying their workflow and enhancing productivity remarkably.
- Users love the **efficiency** of DialedIn, enjoying fast access to customer information without delays.
- Users value the **efficiency and clarity** DialedIn provides, significantly enhancing communication and productivity within teams.
- Users praise the **auto-dialing and quick connection features** of DialedIn, significantly enhancing their calling efficiency.
- Users find DialedIn's **time-saving automation** invaluable, boosting efficiency and reducing manual errors in lead qualification tasks.

**Cons:**

- Users experience **call issues** such as delays, drops, and difficulty accessing voicemails, affecting their overall experience.
- Users experience **dialer issues** such as delays, dropped calls, and integration problems that hinder calling effectiveness.
- Users experience **slow performance** with DialedIn, causing delays that disrupt workflow and hinder productivity.
- Users find DialedIn lacking **essential features** like an auto dialer, hindering flexibility and efficiency in managing calls.
- Users often face **slow loading** times with DialedIn, causing disruptions and inefficiencies during busy workflows.

#### What Are Recent G2 Reviews of DialedIn?

**"[Performance visibility and motivation for revenue teams](https://www.g2.com/survey_responses/dialedin-review-12393544)"**

**Rating:** 4.5/5.0 stars
*— Marcin Z.*

[Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544)

---

**"[Effortless Integration with Intuitive Organization](https://www.g2.com/survey_responses/dialedin-review-11395825)"**

**Rating:** 4.0/5.0 stars
*— Brian C.*

[Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825)

---


#### What Are G2 Users Discussing About DialedIn?

- [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for)

### 14. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com


**Average Rating:** 4.3/5.0
**Total Reviews:** 1,604
**How Do G2 Users Rate NICE CXone?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind NICE CXone?**

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd (14,655 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®)
- **Ownership:** NASDAQ: NICE

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative, Supervisor
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Mid-Market, 34% Enterprise


#### What Are NICE CXone's Pros and Cons?

**Pros:**

- Ease of Use (29 reviews)
- Features (21 reviews)
- Efficiency (20 reviews)
- Helpful (16 reviews)
- Intuitive (13 reviews)

**Cons:**

- Call Issues (12 reviews)
- Technical Issues (11 reviews)
- Missing Features (10 reviews)
- Poor Customer Support (10 reviews)
- Delays (8 reviews)


### What Do G2 Reviewers Say About NICE CXone?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **intuitive interface** of NICE CXone, making it user-friendly for both new and experienced employees.
- Users value the **intuitive interface** and powerful features of NICE CXone, enhancing customer service and operational efficiency.
- Users admire the **efficient interface** of NICE CXone, making onboarding and call management seamless for new employees.
- Users appreciate the **intuitive interface** of NICE CXone, making it easy for new employees to adapt quickly.
- Users value the **intuitive interface** of NICE CXone Mpower, making it easy for everyone to use effectively.

**Cons:**

- Users experience significant **call issues** with NICE CXone, including dropped calls and difficulties handling agent status changes.
- Users report **technical issues** with NICE CXone, including lag, crashes, and unreliable performance during training sessions.
- Users are frustrated with the **missing features** in NICE CXone, such as lack of integrated tools and supervisor mode issues.
- Users express frustration over **poor customer support** , noting difficulties in contacting technical assistance and slow response times.
- Users report **delays** in information and support responses, leading to frustration and hindered problem resolution.

#### What Are Recent G2 Reviews of NICE CXone?

**"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"**

**Rating:** 4.5/5.0 stars
*— Nilesh S.*

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

---

**"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"**

**Rating:** 4.5/5.0 stars
*— Alex L.*

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

---


#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### 15. [Voiso](https://www.g2.com/products/voiso/reviews)
Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.


**Average Rating:** 4.8/5.0
**Total Reviews:** 92
**How Do G2 Users Rate Voiso?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Omnichannel:** 10.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Voiso?**

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Account Manager, Data Analyst
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Mid-Market, 13% Small-Business


#### What Are Voiso's Pros and Cons?

**Pros:**

- Reliability (42 reviews)
- Ease of Use (38 reviews)
- Features (34 reviews)
- Artificial Intelligence (21 reviews)
- AI Technology (20 reviews)

**Cons:**

- Complex Processes (7 reviews)
- Inadequate Reporting (7 reviews)
- Complexity (6 reviews)
- Lack of Intuitiveness (6 reviews)
- Learning Curve (6 reviews)


### What Do G2 Reviewers Say About Voiso?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **consistent reliability** of Voiso, which ensures smooth operations for daily business activities.
- Users appreciate the **ease of use** of Voiso, finding it simple and efficient for their daily tasks.
- Users value the **omnichannel workspace** of Voiso, seamlessly integrating calls, texts, and messages for enhanced efficiency.
- Users value the **AI predictive dialer and speech analytics** , significantly enhancing their team's efficiency and insights.
- Users value the **AI predictive dialer** and analytics features, enhancing team efficiency and customer insights significantly.

**Cons:**

- Users find the **complex processes** for setup and data export challenging, requiring significant support and training.
- Users find the **inadequate reporting** limits insights, needing better analytics for SMS campaigns and manual audit trails.
- Users find a **steep learning curve** in Voiso's setup and customization, challenging for non-technical users.
- Users struggle with the **lack of intuitiveness** of Voiso, especially during setup and mobile app use.
- Users find the **steep learning curve** challenging, especially for non-technical users setting up complex call flows.

#### What Are Recent G2 Reviews of Voiso?

**"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"**

**Rating:** 5.0/5.0 stars
*— Mudassir K.*

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

---

**"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"**

**Rating:** 5.0/5.0 stars
*— Ankita Y.*

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

---



### 16. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews)
Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.


**Average Rating:** 4.8/5.0
**Total Reviews:** 852
**How Do G2 Users Rate Kixie PowerCall & SMS?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Kixie PowerCall & SMS?**

- **Seller:** [Kixie](https://www.g2.com/sellers/kixie)
- **Company Website:** https://www.kixie.com
- **Year Founded:** 2013
- **HQ Location:** Los Angeles, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Financial Services, Marketing and Advertising
- **Company Size:** 83% Small-Business, 16% Mid-Market


#### What Are Kixie PowerCall & SMS's Pros and Cons?

**Pros:**

- Ease of Use (56 reviews)
- Helpful (55 reviews)
- Customer Support (53 reviews)
- Time-saving (38 reviews)
- Automation (34 reviews)

**Cons:**

- Call Issues (21 reviews)
- Number Issues (11 reviews)
- Contact Management (10 reviews)
- Missing Features (10 reviews)
- Connection Issues (9 reviews)


### What Do G2 Reviewers Say About Kixie PowerCall & SMS?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Kixie PowerCall & SMS incredibly **easy to use** , featuring straightforward setup and seamless CRM integration.
- Users find the **helpful support** from Kixie's team invaluable, enhancing their overall experience and efficiency.
- Users value the **excellent customer support** from Kixie, praising timely responses and effective assistance from the team.
- Users love the **time-saving benefits** of Kixie PowerCall & SMS, enabling quick and efficient outbound sales calls.
- Users praise the **automation features** of Kixie PowerCall & SMS for enhancing efficiency and streamlining communication.

**Cons:**

- Users find the **call issues** in Kixie PowerCall & SMS hinder effective management and communication during power dialing.
- Users often face **number issues** with Kixie, including missing call logs and incorrect spam classifications.
- Users find the **contact management system lacking** , with issues like syncing delays and limited oversight on communications.
- Users note the absence of **ringless voicemail drop** and limited reporting features, which may affect functionality.
- Users experience **connection issues** , including outages and SMS failures, affecting reliability and integration with their CRM.

#### What Are Recent G2 Reviews of Kixie PowerCall & SMS?

**"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"**

**Rating:** 4.0/5.0 stars
*— Adil Mohammad Salim S.*

[Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)

---

**"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"**

**Rating:** 5.0/5.0 stars
*— Johno O.*

[Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)

---


#### What Are G2 Users Discussing About Kixie PowerCall & SMS?

- [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for)

### 17. [Koncert](https://www.g2.com/products/koncert/reviews)
Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives.


**Average Rating:** 4.6/5.0
**Total Reviews:** 406
**How Do G2 Users Rate Koncert?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.7/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10)

**Who Is the Company Behind Koncert?**

- **Seller:** [Koncert](https://www.g2.com/sellers/koncert)
- **Company Website:** https://www.koncert.com/
- **Year Founded:** 2004
- **HQ Location:** Windham, NH
- **Twitter:** @koncert (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2590826/ (53 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Sales Development Representative, SDR
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Mid-Market, 35% Small-Business


#### What Are Koncert's Pros and Cons?

**Pros:**

- Time-saving (56 reviews)
- Efficiency (46 reviews)
- Lead Generation (39 reviews)
- Ease of Use (32 reviews)
- Automation (31 reviews)

**Cons:**

- Call Issues (35 reviews)
- Dialer Issues (28 reviews)
- Slow Loading (12 reviews)
- Software Bugs (12 reviews)
- Delays (11 reviews)


### What Do G2 Reviewers Say About Koncert?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **time-saving efficiency** of Koncert for making multiple cold calls quickly and easily organizing results.
- Users appreciate the **efficiency** of Koncert, streamlining multitasking and significantly speeding up their cold calling process.
- Users value the **efficient lead generation** and the ability to call multiple contacts simultaneously for increased productivity.
- Users find Koncert to be **extremely user-friendly** , making it accessible and intuitive for everyone.
- Users appreciate the **automation features** of Koncert, enhancing efficiency and allowing focus on meaningful conversations.

**Cons:**

- Users report occasional **call issues** with Koncert, including audio glitches and delays that disrupt communication.
- Users experience **dialer issues** with Koncert, preferring simpler options for making calls and tracking attempts.
- Users often experience **slow loading times** when connecting calls, leading to frustrating delays in conversations.
- Users experience **software bugs** with Koncert, including issues with audio and confusion over spam filters.
- Users report a **notable delay** in audio when calls connect, impacting the flow of conversation.

#### What Are Recent G2 Reviews of Koncert?

**"[Highly Efficient Calling Solution with Excellent Support](https://www.g2.com/survey_responses/koncert-review-13089473)"**

**Rating:** 5.0/5.0 stars
*— Lam T.*

[Read full review](https://www.g2.com/survey_responses/koncert-review-13089473)

---

**"[AI-Powered Parallel Dialing That Connects to Humans Faster—Great Value](https://www.g2.com/survey_responses/koncert-review-13090842)"**

**Rating:** 5.0/5.0 stars
*— Cindy Z.*

[Read full review](https://www.g2.com/survey_responses/koncert-review-13090842)

---


#### What Are G2 Users Discussing About Koncert?

- [What is Koncert used for?](https://www.g2.com/discussions/what-is-koncert-used-for)

### 18. [Squaretalk](https://www.g2.com/products/squaretalk/reviews)
Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.


**Average Rating:** 4.8/5.0
**Total Reviews:** 127
**How Do G2 Users Rate Squaretalk?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.4/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.4/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10)

**Who Is the Company Behind Squaretalk?**

- **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk)
- **Company Website:** https://squaretalk.com/
- **Year Founded:** 2014
- **HQ Location:** Jerusalem
- **Twitter:** @SquareTalk (31 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 54% Small-Business, 52% Mid-Market


#### What Are Squaretalk's Pros and Cons?

**Pros:**

- Ease of Use (24 reviews)
- Reliability (18 reviews)
- Efficiency (17 reviews)
- Automation (16 reviews)
- Features (16 reviews)

**Cons:**

- Limited Features (5 reviews)
- Difficult Setup (4 reviews)
- Missing Features (4 reviews)
- Complex Features (3 reviews)
- Complexity (3 reviews)


### What Do G2 Reviewers Say About Squaretalk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of operation** in Squaretalk, enjoying quick deployment and an intuitive user interface.
- Users find Squaretalk to be highly **reliable and scalable** , making it an essential tool for their daily operations.
- Users value the **efficiency** of Squaretalk, enabling seamless remote collaboration and easy scalability for teams.
- Users benefit from the **effortless automation** of Squaretalk, enabling more customer interactions and efficient lead engagement.
- Users appreciate the **scalability and ease of use** in Squaretalk, making it perfect for growing business needs.

**Cons:**

- Users note the **limited features** of Squaretalk, particularly regarding third-party integrations and advanced options.
- Users experience **difficult setup** processes, especially with complex workflows and overwhelming feature quantities, impacting overall usability.
- Users find the **missing features** in Squaretalk, such as conditional logic and integration options, limiting their experience.
- Users find some **advanced features complex** , making it challenging for new users to navigate effectively.
- Users find the **complexity of advanced settings** in Squaretalk challenging, especially for newcomers navigating its numerous features.

#### What Are Recent G2 Reviews of Squaretalk?

**"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"**

**Rating:** 5.0/5.0 stars
*— Anna M.*

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753)

---

**"[Excellent Call Quality and Easy Global Number Provisioning](https://www.g2.com/survey_responses/squaretalk-review-13056976)"**

**Rating:** 5.0/5.0 stars
*— Muhammad A.*

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-13056976)

---


#### What Are G2 Users Discussing About Squaretalk?

- [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for)

### 19. [Readymode](https://www.g2.com/products/readymode/reviews)
Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.


**Average Rating:** 4.6/5.0
**Total Reviews:** 194
**How Do G2 Users Rate Readymode?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.4/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Readymode?**

- **Seller:** [Readymode](https://www.g2.com/sellers/readymode)
- **Company Website:** https://readymode.com/
- **Year Founded:** 2011
- **HQ Location:** Vancouver, B.C.
- **Twitter:** @goreadymode (49 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xencall (72 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Appointment Setter
- **Top Industries:** Real Estate, Marketing and Advertising
- **Company Size:** 64% Small-Business, 35% Mid-Market


#### What Are Readymode's Pros and Cons?

**Pros:**

- Efficiency (31 reviews)
- Time-saving (24 reviews)
- Ease of Use (22 reviews)
- Helpful (21 reviews)
- Customer Support (14 reviews)

**Cons:**

- Learning Curve (12 reviews)
- Difficult Learning (10 reviews)
- Call Issues (9 reviews)
- Slow Loading (8 reviews)
- Slow Performance (7 reviews)


### What Do G2 Reviewers Say About Readymode?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend Readymode for its **efficiency** , effectively streamlining workflows and enhancing collaboration across teams.
- Users appreciate the **time-saving features** of Readymode, enhancing productivity and streamlining workflows effortlessly.
- Users appreciate the **ease of use** of Readymode, facilitating smooth collaboration and efficient content management.
- Users value the **granular control** of Readymode for enhancing client engagement and optimizing communication efficiency.
- Users praise **Readymode's helpful customer support** , enhancing their experience through efficient troubleshooting and assistance.

**Cons:**

- Users find the **steep learning curve** of Readymode challenging, causing delays in team member adaptation and flexibility.
- Users find Readymode's **difficult learning curve** slows team adaptation, making training and efficient use challenging.
- Users report **call issues** such as callback scheduling errors and overlapping call screens that hinder effective communication.
- Users experience frustrating **slow loading** times with Readymode, causing interruptions and impacting overall productivity during urgent tasks.
- Users report experiencing **slow performance** issues with Readymode, including delays and syncing problems that hinder efficiency.

#### What Are Recent G2 Reviews of Readymode?

**"[Readymode: Simple to Learn, Fast Dialing, Seamless Integrations, and Responsive Support](https://www.g2.com/survey_responses/readymode-review-12701961)"**

**Rating:** 5.0/5.0 stars
*— Connor S.*

[Read full review](https://www.g2.com/survey_responses/readymode-review-12701961)

---

**"[Easy to Use, But Integration Issues and Lacking AI Features](https://www.g2.com/survey_responses/readymode-review-11972859)"**

**Rating:** 4.0/5.0 stars
*— Ahmed K.*

[Read full review](https://www.g2.com/survey_responses/readymode-review-11972859)

---


#### What Are G2 Users Discussing About Readymode?

- [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer)
- [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer)
- [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located)
- [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment
- [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment

### 20. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


**Average Rating:** 4.6/5.0
**Total Reviews:** 621
**How Do G2 Users Rate Ozonetel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.7/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10)

**Who Is the Company Behind Ozonetel?**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are Ozonetel's Pros and Cons?

**Pros:**

- Ease of Use (133 reviews)
- Features (95 reviews)
- Call Management (87 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (62 reviews)
- Connection Issues (60 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (38 reviews)


### What Do G2 Reviewers Say About Ozonetel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly.
- Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history.
- Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow.
- Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems.
- Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities.

**Cons:**

- Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations.
- Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience.
- Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience.
- Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems.
- Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience.

#### What Are Recent G2 Reviews of Ozonetel?

**"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"**

**Rating:** 5.0/5.0 stars
*— Kishore K.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

---

**"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"**

**Rating:** 5.0/5.0 stars
*— Lakshmi  M.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

---


#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### 21. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.


**Average Rating:** 4.2/5.0
**Total Reviews:** 100
**How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?**

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage (11,195 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Mid-Market, 28% Small-Business


#### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- Customer Support (18 reviews)
- Easy Setup (18 reviews)
- Easy Integrations (17 reviews)
- Features (17 reviews)

**Cons:**

- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)
- Expensive (5 reviews)
- Limited Customization (5 reviews)
- Communication Issues (4 reviews)


### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?
*AI-generated summary from verified user reviews*

**Pros:**

- Users enjoy the **ease of use** of Vonage Contact Center, highlighting its simple integration and functional dialer.
- Users value the **seamless CRM integration** of Vonage Contact Center, enhancing customer management and service quality.
- Users love the **easy setup** of Vonage Contact Center, enabling quick integration and hassle-free usage anytime, anywhere.
- Users value the **easy integrations** with existing systems, facilitating quick implementation and efficient use in their organizations.
- Users value the **seamless CRM integration** in Vonage Contact Center, enhancing personalized service and operational efficiency.

**Cons:**

- Users face **call issues** including difficulties changing outbound numbers and slow connectivity affecting their work.
- Users face challenges with **limited customization** options, making it difficult to tailor the service to their workflows.
- Users feel that Vonage Contact Center is **expensive** compared to other options, making pricing a significant concern.
- Users note **limited customization** options in Vonage Contact Center, hindering adaptation to specific workflows and processes.
- Users experience **communication issues** with texting and cold calling, affecting connectivity and customer interaction.

#### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

**"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"**

**Rating:** 5.0/5.0 stars
*— RoHiT C.*

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)

---

**"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"**

**Rating:** 4.5/5.0 stars
*— Caprice R.*

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)

---


#### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce)
- [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do)
- [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment
- [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center)

### 22. [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.


**Average Rating:** 4.7/5.0
**Total Reviews:** 9,356
**How Do G2 Users Rate Apollo.io?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.6/10 (Category avg: 8.6/10)
- **API / Integrations:** 7.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 7.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Apollo.io?**

- **Seller:** [Apollo.io](https://www.g2.com/sellers/apollo-io)
- **Company Website:** https://www.apollo.io/
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Account Executive, Business Development Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 67% Small-Business, 29% Mid-Market


#### What Are Apollo.io's Pros and Cons?

**Pros:**

- Ease of Use (1587 reviews)
- Lead Generation (1349 reviews)
- Features (1321 reviews)
- Helpful (1317 reviews)
- Time-saving (1123 reviews)

**Cons:**

- Missing Features (559 reviews)
- Inaccurate Data (469 reviews)
- Learning Curve (458 reviews)
- Limited Features (431 reviews)
- Data Inaccuracy (420 reviews)


### What Do G2 Reviewers Say About Apollo.io?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Apollo.io, finding it a simple and efficient all-in-one tool.
- Users value Apollo.io for its **ease of lead generation** , streamlining prospecting and outreach effectively for their sales needs.
- Users love Apollo.io for its **comprehensive database** and seamless LinkedIn integration, enhancing the prospecting experience.
- Users love the **mass outbound automation** of Apollo.io, significantly saving time and enhancing productivity in outreach.
- Users commend Apollo.io for its **time-saving automation** , enabling efficient prospecting and streamlined outreach in one platform.

**Cons:**

- Users find the **missing features** in Apollo.io limiting, particularly regarding CRM integration and automation options.
- Users often face **inaccurate data** issues, requiring manual verification that complicates outreach efforts and reliability.
- Users often face a **steep learning curve** with Apollo.io due to its clunky UI and complex features.
- Users are disappointed by the **limited features** in Apollo.io, wishing for more integrations and sequences.
- Users experience **data inaccuracy** with Apollo.io, facing outdated contact information that hinders effective outreach efforts.

#### What Are Recent G2 Reviews of Apollo.io?

**"[Apollo.io’s All-in-One Sales Platform That Supercharges Efficiency](https://www.g2.com/survey_responses/apollo-io-review-13069391)"**

**Rating:** 4.5/5.0 stars
*— Sunny S.*

[Read full review](https://www.g2.com/survey_responses/apollo-io-review-13069391)

---

**"[One Platform for Prospecting, Outreach, and Pipeline Growth](https://www.g2.com/survey_responses/apollo-io-review-12951676)"**

**Rating:** 4.5/5.0 stars
*— Satya R.*

[Read full review](https://www.g2.com/survey_responses/apollo-io-review-12951676)

---


#### What Are G2 Users Discussing About Apollo.io?

- [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes
- [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes
- [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote
- [Is Apollo IO free?](https://www.g2.com/discussions/is-apollo-io-free) - 10 comments, 5 upvotes
- [What is Apollo io?](https://www.g2.com/discussions/what-is-apollo-io) - 3 comments, 1 upvote

### 23. [RingCX](https://www.g2.com/products/ringcx/reviews)
RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.


**Average Rating:** 4.5/5.0
**Total Reviews:** 59
**How Do G2 Users Rate RingCX?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind RingCX?**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (61,963 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Insurance, Computer Software
- **Company Size:** 48% Mid-Market, 44% Small-Business


#### What Are RingCX's Pros and Cons?

**Pros:**

- Ease of Use (23 reviews)
- Features (14 reviews)
- Customer Support (9 reviews)
- Easy Setup (9 reviews)
- Easy Implementation (7 reviews)

**Cons:**

- Call Issues (7 reviews)
- Call Functionality (5 reviews)
- Limited Features (4 reviews)
- Missing Features (4 reviews)
- Poor Customer Support (4 reviews)


### What Do G2 Reviewers Say About RingCX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find RingCX to be **user-friendly** , easily accessible, and consistently improving with helpful features and training tools.
- Users appreciate the **robust functionality** of RingCX, highlighting ease of use and consistent improvements.
- Users value the **excellent customer support** of RingCX, enhancing ease of use and implementation for all.
- Users emphasize the **fantastic easy setup** of RingCX, making it user-friendly and convenient for all functionalities.
- Users praise RingCX for its **easy implementation** , making it simple for both agents and admins to utilize.

**Cons:**

- Users find the **call issues** frustrating, especially when relying on personal phones for work communications.
- Users express frustration over the **need to use personal phones for work-related calls** , impacting their work-life balance.
- Users find **limited features** in RingCX, particularly for specific configurations and advanced solutions compared to older platforms.
- Users often express frustration over **missing features** , particularly regarding customization and integration with other platforms.
- Users express frustration over **poor customer support** , citing slow response times and unresolved issues lasting over a week.

#### What Are Recent G2 Reviews of RingCX?

**"[Revolutionized Our Customer Support with Smooth Integration](https://www.g2.com/survey_responses/ringcx-review-12983805)"**

**Rating:** 5.0/5.0 stars
*— Suhasu U.*

[Read full review](https://www.g2.com/survey_responses/ringcx-review-12983805)

---

**"[The digital translator with loaded features](https://www.g2.com/survey_responses/ringcx-review-13064687)"**

**Rating:** 5.0/5.0 stars
*— Ashwani T.*

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13064687)

---



### 24. [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews)
ConnectAndSell is a cutting-edge sales acceleration solution designed to enhance the efficiency and effectiveness of sales teams by facilitating more meaningful conversations with decision-makers in a shorter amount of time. By integrating human expertise with advanced artificial intelligence, ConnectAndSell streamlines the outbound sales process, making it easier for teams to engage with potential clients and drive revenue growth. Targeted primarily at sales organizations looking to optimize their outbound strategies, ConnectAndSell caters to a diverse audience, including startups, established enterprises, and sales professionals aiming to refine their approach to lead generation. The platform is particularly beneficial for teams launching new outbound initiatives or those seeking to improve existing processes. By leveraging ConnectAndSell's technology, users can expect to see a significant increase in the number of quality conversations, which is essential for closing deals and expanding their customer base. One of the standout features of ConnectAndSell is its unique combination of live agents and automation. This dual approach allows sales representatives to bypass common obstacles, such as gatekeepers, and connect directly with key decision-makers. The platform's AI-driven insights further enhance this process by providing data that helps identify the right buyers to target, ultimately leading to more booked meetings. The emphasis on compliance and scalability ensures that organizations can grow their sales efforts without compromising on regulatory standards or operational efficiency. In addition to its robust technological capabilities, ConnectAndSell positions itself as a partner in the development of sales teams. With over a decade of experience and millions of successful sales conversations under its belt, the company focuses on enablement and coaching, ensuring that sales representatives not only dial faster but also sell smarter. This commitment to rep development sets ConnectAndSell apart from traditional software solutions, as it emphasizes the importance of continuous improvement and skill enhancement within sales teams. Overall, ConnectAndSell offers a comprehensive solution for organizations looking to accelerate their sales processes. By combining human interaction with powerful automation and AI insights, it empowers sales teams to achieve their goals more efficiently while fostering an environment of growth and development.


**Average Rating:** 4.3/5.0
**Total Reviews:** 229
**How Do G2 Users Rate ConnectAndSell?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 7.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind ConnectAndSell?**

- **Seller:** [ConnectAndSell](https://www.g2.com/sellers/connectandsell)
- **Company Website:** https://www.connectandsell.com
- **Year Founded:** 2007
- **HQ Location:** Los Gatos, California
- **Twitter:** @ConnectAndSell (1,627 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/105048/ (92 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Business Development Representative, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Mid-Market, 39% Small-Business


#### What Are ConnectAndSell's Pros and Cons?

**Pros:**

- Customer Support (5 reviews)
- Time-saving (5 reviews)
- Efficiency (4 reviews)
- Lead Generation (4 reviews)
- Call Recording (3 reviews)

**Cons:**

- Call Issues (4 reviews)
- Delays (3 reviews)
- Integration Issues (2 reviews)
- Slow Loading (2 reviews)
- System Delays (2 reviews)


### What Do G2 Reviewers Say About ConnectAndSell?
*AI-generated summary from verified user reviews*

**Pros:**

- Users rave about the **outstanding customer support** from ConnectAndSell, making the experience seamless and productive.
- Users value the **time-saving efficiency** of ConnectAndSell, enabling more connected calls and increased productivity.
- Users appreciate the **efficiency** of ConnectAndSell, enabling more calls and meetings with less wasted time.
- Users highlight the **efficient lead generation** of ConnectAndSell, facilitating numerous conversations and increased meetings booked.
- Users appreciate the **easy call recording and transcription** features of ConnectAndSell, enhancing productivity and follow-up efficiency.

**Cons:**

- Users experience **call issues** due to delays and dropped connections, impacting their overall calling effectiveness.
- Users experience **delays in call connections** which can lead to occasional dropped calls during the dialing process.
- Users face **integration issues** with ConnectAndSell, as real-time CRM connectivity is currently lacking and cumbersome.
- Users experience **slow loading** times, often noticing lags during calls and requiring specific usage for optimal performance.
- Users experience **system delays** during calls, leading to occasional dropped calls and connection issues with agents.

#### What Are Recent G2 Reviews of ConnectAndSell?

**"[Helped us launch our Outbound Sales initiatives!](https://www.g2.com/survey_responses/connectandsell-review-12664460)"**

**Rating:** 5.0/5.0 stars
*— Christina M.*

[Read full review](https://www.g2.com/survey_responses/connectandsell-review-12664460)

---

**"[ConnectAndSell Supercharged Our Customer Conversations](https://www.g2.com/survey_responses/connectandsell-review-12683115)"**

**Rating:** 5.0/5.0 stars
*— Rob C.*

[Read full review](https://www.g2.com/survey_responses/connectandsell-review-12683115)

---


#### What Are G2 Users Discussing About ConnectAndSell?

- [What is ConnectAndSell used for?](https://www.g2.com/discussions/what-is-connectandsell-used-for)

### 25. [CallTools](https://www.g2.com/products/calltools/reviews)
CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively.


**Average Rating:** 4.8/5.0
**Total Reviews:** 75
**How Do G2 Users Rate CallTools?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.3/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.2/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind CallTools?**

- **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools)
- **Company Website:** https://calltools.com
- **Year Founded:** 2015
- **HQ Location:** Irvine, CA
- **Twitter:** @CallTools (301 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6383082/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO
- **Top Industries:** Real Estate, Financial Services
- **Company Size:** 84% Small-Business, 13% Mid-Market


#### What Are CallTools's Pros and Cons?

**Pros:**

- Customer Support (11 reviews)
- Ease of Use (9 reviews)
- Helpful (8 reviews)
- Features (4 reviews)
- Intuitive (4 reviews)

**Cons:**

- Expensive (3 reviews)
- Learning Curve (3 reviews)
- High Cost (2 reviews)
- Complex Processes (1 reviews)
- Dialer Limitations (1 reviews)


### What Do G2 Reviewers Say About CallTools?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **exceptional customer support** , highlighting its promptness and helpfulness during onboarding with CallTools.
- Users praise the **ease of use** of CallTools, enabling fast setup and quick adaptation without extensive training.
- Users praise the **prompt support** of CallTools, noting how quickly and knowledgeably help is provided.
- Users praise CallTools for its **intuitive design and innovative features** , enhancing productivity and ease of use for sales teams.
- Users praise CallTools for its **intuitive design** , making it easy to use and boosting call productivity significantly.

**Cons:**

- Users recognize the **high cost** of CallTools, wishing it were more affordable despite its quality and features.
- Users find the **learning curve overwhelming** , especially during initial onboarding and getting accustomed to the features.
- Users note the **high cost** of CallTools, which can be a barrier despite its otherwise excellent performance.
- Users feel that the **onboarding process is complex** , which can lead to inefficiencies for experienced users.
- Users experience **dialer limitations** , particularly delays in connecting calls after a previous call ends.

#### What Are Recent G2 Reviews of CallTools?

**"[CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations](https://www.g2.com/survey_responses/calltools-review-12443012)"**

**Rating:** 5.0/5.0 stars
*— Florence d.*

[Read full review](https://www.g2.com/survey_responses/calltools-review-12443012)

---

**"[Phenomenal Support—Issues Resolved in Minutes](https://www.g2.com/survey_responses/calltools-review-12511203)"**

**Rating:** 4.0/5.0 stars
*— Brady M.*

[Read full review](https://www.g2.com/survey_responses/calltools-review-12511203)

---


#### What Are G2 Users Discussing About CallTools?

- [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools)
- [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools)
- [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools)
- [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly)


## What Is Auto Dialer Software?

[Sales Tools](https://www.g2.com/categories/sales-tools)

## What Software Categories Are Similar to Auto Dialer Software?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
- [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)


---

## How Do You Choose the Right Auto Dialer Software?

### What You Should Know About Auto Dialer Software

### What is Auto Dialer Software?

Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message.

Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone.

### What are the Common Features of Auto Dialer Software?

The following are some core features within auto dialer software that can help users make the most of them:

**Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls. 

**Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers. 

**Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity. 

**Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly. 

**Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations. 

**Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup. 

**Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered.

**API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers. 

**Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources. 

**Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped.

**Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt.

**Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents. 

### What are the Benefits of Auto Dialer Software?

Auto dialer software can have its own set of benefits, as mentioned below. 

**Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations. 

**Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant. 

**Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future. 

**CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience.

### Who Uses Auto Dialer Software?

Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below. 

**Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others. 

**Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads. 

#### Software Related to Auto Dialer Software

[Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems.

[Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations.

[Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity. 

### Challenges with Auto Dialer Software

Auto dialer software solutions can come with their own set of challenges. A few of them are listed below. 

**Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software. 

**Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call. 

**Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products. 

**Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations. 

### How to Buy Auto Dialer Software

#### Requirements Gathering (RFI/RFP) for Auto Dialer Software

Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below. 

#### Compare Auto Dialer Products

**Create a long list**

Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products. 

**Create a short list**

From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing. 

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition. 

#### Selection of Auto Dialer Software

**Choose a selection team**

Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate. 

Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software. 

**Negotiation**

When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee. 

Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts. 

**Final decision**

The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business. 

### Auto Dialer Software FAQs

### Most Popular FAQs

#### Which auto dialer software has the best reviews?

Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include:

- [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically.
- [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput.
- [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls.

#### What is the best auto dialer software for outbound sales teams?

The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include:

- [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling.
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort.
- [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams.
- [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry.

#### What is the best auto dialer software with CRM integration?

Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include:

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls.
- [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions.
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry.

#### What are the top auto dialer services for call centers?

Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments:

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features.
- [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams.
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams.

#### What are the different types of auto dialers?

Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers. 

A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects. 

A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters.

### Small Business FAQs

#### What is the most affordable auto dialer software for SMBs?

Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely:

- [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities.
- [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool.

#### What is the best auto dialer software for startups?

Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2:

- [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools.
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer.
- [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount.

#### Which auto dialer software is the most user-friendly for startups?

Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2:

- [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required.
- [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools.
- [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly.
- [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials.

#### What is the best auto dialer software for real estate agents?

Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case:

- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity.
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code.

#### What is the best auto dialer for high-volume lead generation teams?

High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options:

- [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations.
- [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign.
- [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale.

### Enterprise FAQs

#### What is the best-rated auto dialer software for tech enterprises?

Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2:

- [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality.
- [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale.

#### What is the most reliable auto dialer software tool for enterprises?

Enterprise buyers prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2:

- [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale.
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources.

#### What is the best-reviewed auto dialer software for enterprise app integration?

Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison:

- [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems.
- [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering.

#### What is the best auto dialer software for enterprise compliance management?

Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2:

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools.
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection.
- [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments.

#### Which enterprise auto-dialer software offers the best AI-powered dialing features?

AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2:

- [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams.
- [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns.

**Last updated on April 23, 2026**