Best Auto Dialer Software

How Many Auto Dialer Software Products Does G2 Track?

Total Products under this Category: 175

Category Stats (Aug 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: telecrm (+2.47%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Auto Dialer Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,600+ Authentic Reviews
  • 175+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Auto Dialer Software

G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence

Highlighted products: Nooks, Orum, RingCentral Contact Center, Close, Genesys Cloud CX, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and CloudTalk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=close&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=cloudtalk)

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Orum

Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture.

Average Rating: 4.6/5.0

Total Reviews: 1,075

How Do G2 Users Rate Orum?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Omnichannel: 8.5/10 (Category avg: 8.6/10)
  • API / Integrations: 8.8/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Orum?

  • Seller: Orum
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Austin, Texas
  • Twitter: @OrumHQ
    213 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    169 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, SDR
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 23% Small

What Do G2 Reviewers Say About Orum?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Orum's ease of use, with a friendly interface that enhances speed and productivity during calls.
  • Users commend Orum for its high efficiency, boosting productivity and streamlining the calling process significantly.
  • Users appreciate Orum for its time-saving capabilities, significantly enhancing productivity and streamlining cold calling processes.
  • Users value Orum for its boosted productivity, easy setup, and effective dialing capabilities that enhance team efficiency.
  • Users value the speed and efficiency of Parallel Dialing in Orum, enhancing their productivity in sales calls.
Cons
  • Users report call issues with Orum, including connectivity problems and incorrect prospect matching affecting their experience.
  • Users find the missing features like direct call transfer and search flexibility to be limiting for their workflow.
  • Users experience connection issues with Orum, leading to frustration and potential loss of engagement with prospects.
  • Users experience integration issues with Orum, finding it challenging to sync data from other platforms effectively.
  • Users find dialer limitations frustrating, particularly the inability to make one-off calls and access past notes easily.

What Are Recent G2 Reviews of Orum?

What Are G2 Users Discussing About Orum?

Nooks

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

Average Rating: 4.8/5.0

Total Reviews: 1,667

How Do G2 Users Rate Nooks?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.9/10 (Category avg: 8.6/10)
  • API / Integrations: 9.0/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Nooks?

  • Seller: Nooks
  • Company Website:
  • HQ Location: San Francisco, California
  • Twitter: @JoinNooks
    390 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    390 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SDR, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Nooks?

AI-generated summary from verified user reviews

Pros
  • Users find that Nooks offers time-saving features, enhancing efficiency and allowing for more calls in less time.
  • Users find Nooks to be exceptionally easy to use, with a beginner-friendly interface and intuitive navigation.
  • Users find Nooks enables exceptional efficiency with faster dialing and intuitive features that enhance productivity.
  • Users love the efficient parallel dialing feature of Nooks, boosting their call volume and enhancing conversations.
  • Users value the efficient lead generation capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively.
Cons
  • Users face frequent call issues with Nooks, including slow connections and frustrating glitches during calls.
  • Users face dialer issues with incorrect numbers being dialed and challenges in connecting with intended contacts.
  • Users find the missing features in Nooks limiting, particularly lacking sorting options and multi-tab operation.
  • Users face dialer limitations with Nooks, including issues with task triggers and double calls to prospects.
  • Users report connection issues with Nooks, including delays and drops during calls, impacting communication quality.

What Are Recent G2 Reviews of Nooks?

RingCentral Contact Center

DESCRIPTION DU PRODUIT RINGCENTRAL CONTACT CENTER RingCentral Contact Center est une solution de centre de contact cloud de niveau entreprise conçue pour déployer et faire évoluer les opérations clients à l'échelle mondiale. Conçue pour les grandes organisations qui exigent flexibilité et haute performance, la plateforme unifie les communications d'entreprise et les capacités de centre de contact pour offrir des expériences client sans effort tout au long du parcours client. ENGAGEMENT OMNICANAL GLOBAL ET ROUTAGE AVANCÉ RingCentral Contact Center permet aux entreprises de se connecter avec les clients par voix et sur plus de 30 canaux numériques à l'échelle mondiale. La solution utilise un routage sophistiqué basé sur les attributs pour s'assurer que les clients sont automatiquement jumelés avec le bon agent en fonction de leurs besoins et compétences spécifiques. En offrant une intégration omnicanale complète et un suivi de parcours fluide, les entreprises peuvent maintenir un support continu et riche en contexte à chaque point de contact international. IA CONVERSATIONNELLE ET AUTOMATISATION EN LIBRE-SERVICE La plateforme dispose d'agents IA intégrés pour rationaliser les parcours clients et réduire les coûts opérationnels. Grâce à un libre-service avancé par IA et des agents virtuels alimentés par IA, les organisations peuvent offrir des conversations personnalisées et basées sur les données 24/7. Ces outils intelligents gèrent de manière autonome les demandes de routine tout en générant des informations approfondies sur les interactions, fournissant une assistance instantanée et assurant une transition en douceur vers les agents en direct si nécessaire. GESTION DE L'ENGAGEMENT DES EFFECTIFS NATIF Optimisez la performance de l'équipe et contrôlez les coûts avec une solution d'optimisation des effectifs native et pilotée par l'IA. RingCentral Contact Center comprend des outils complets de gestion de l'engagement des effectifs (WEM), y compris la planification native et la prévision prédictive pour aligner précisément les heures de l'équipe avec le trafic d'appels, les vacances et la formation. Il offre également des fonctionnalités robustes de gestion de la qualité telles que l'enregistrement des appels, l'analyse des interactions et l'évaluation équitable des agents, associées à la gamification interactive et aux tableaux de bord de performance pour améliorer la satisfaction et la productivité des agents. ANALYTIQUES COMPLÈTES ET INTÉGRATIONS PERSONNALISÉES Prenez des décisions critiques pour l'entreprise en utilisant des rapports historiques granulaires et des analyses en direct. La plateforme dispose d'une interface intuitive de glisser-déposer pour créer des tableaux de bord personnalisables en temps réel, permettant aux gestionnaires de surveiller instantanément les indicateurs de performance clés tels que le temps de traitement, la résolution au premier contact et le temps d'attente. Conçue pour des déploiements sur mesure, la solution s'intègre profondément avec plus de 120 outils de marché et offre plus de 400 API disponibles pour adapter les flux de travail à toute pile technologique d'entreprise. POURQUOI CHOISIR RINGCENTRAL CONTACT CENTER Les entreprises mondiales choisissent RingCentral Contact Center pour offrir un meilleur service client à grande échelle et améliorer la satisfaction des clients et des employés. En combinant un routage omnicanal puissant, une gestion de l'engagement des effectifs native et une flexibilité API ouverte, RingCentral fournit une base cloud sécurisée et fiable qui transforme le support client traditionnel en un moteur de revenus stratégique.

Average Rating: 4.1/5.0

Total Reviews: 220

How Do G2 Users Rate RingCentral Contact Center?

  • the product a-t-il été un bon partenaire commercial?: 8.1/10 (Category avg: 8.9/10)
  • Omnicanal: 7.8/10 (Category avg: 8.6/10)
  • API / Intégrations: 7.6/10 (Category avg: 8.6/10)
  • Numérotation progressive: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind RingCentral Contact Center?

  • Vendeur: RingCentral
  • Site Web de l'entreprise:
  • Année de fondation: 1999
  • Emplacement du siège social: Belmont, CA
  • Twitter: @RingCentral
    61,963 abonnés Twitter
  • Page LinkedIn®: www.linkedin.com
    6,726 employés sur LinkedIn®

Who Uses This Product?

  • Top Industries: Logiciels informatiques, Services aux consommateurs
  • Company Size: 48% Small, 37% Medium

What Do G2 Reviewers Say About RingCentral Contact Center?

AI-generated summary from verified user reviews

Pros
  • Les utilisateurs apprécient la facilité d'utilisation de RingCentral Contact Center, permettant une communication fluide et une gestion des appels.
  • Les utilisateurs apprécient les capacités VoIP robustes de RingCentral Contact Center, permettant une communication fluide pour les équipes à distance.
  • Les utilisateurs trouvent que l'interface intuitive de RingCentral Contact Center améliore l'efficacité et la flexibilité pour la communication à distance.
  • Les utilisateurs apprécient le service client utile chez RingCentral, résolvant les problèmes efficacement et améliorant l'expérience des utilisateurs.
  • Les utilisateurs apprécient le soutien efficace du Centre de Contact RingCentral, facilitant des solutions rapides et des options de communication flexibles.
Cons
  • Les utilisateurs rencontrent des problèmes d'appel, y compris des numéros incorrects et un dépannage complexe, ce qui affecte leur expérience globale avec RingCentral.
  • Les utilisateurs signalent des problèmes de connectivité des appels, rencontrant des déconnexions et des difficultés à terminer les appels efficacement.
  • Les utilisateurs rencontrent des problèmes de qualité d'appel avec RingCentral Contact Center, souvent confrontés à des déconnexions et des problèmes de connectivité.
  • Les utilisateurs rencontrent des problèmes de connexion importants avec RingCentral, ce qui affecte négativement l'accessibilité des appels et l'expérience utilisateur globale.
  • Les utilisateurs rencontrent fréquemment des problèmes de connectivité avec RingCentral, ce qui affecte la fiabilité des appels et l'expérience utilisateur globale.

What Are Recent G2 Reviews of RingCentral Contact Center?

What Are G2 Users Discussing About RingCentral Contact Center?

Close

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.

Average Rating: 4.7/5.0

Total Reviews: 2,051

How Do G2 Users Rate Close?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Omnichannel: 8.9/10 (Category avg: 8.6/10)
  • API / Integrations: 9.0/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Close?

  • Seller: Close
  • Company Website:
  • Year Founded: 2013
  • HQ Location: 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
  • Twitter: @Close
    6,592 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    213 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 76% Small, 20% Medium

What Do G2 Reviewers Say About Close?

AI-generated summary from verified user reviews

Pros
  • Users find Close to be very user-friendly, with seamless integrations that streamline processes and enhance productivity.
  • Users appreciate the user-friendly interface of Close, enabling smooth workflows for both inside and outside sales teams.
  • Users praise the comprehensive communication features of Close, enhancing efficiency in managing client interactions effortlessly.
  • Users praise the intuitive interface of Close, making lead management and follow-ups incredibly smooth and efficient.
  • Users love the intuitive dashboard design of Close, appreciating its streamlined features and user-friendly experience.
Cons
  • Users find that missing features on the mobile app limit functionality compared to the desktop version.
  • Users often face call issues like disconnects from devices, affecting their overall experience with Close.
  • Users find the limited features of Close frustrating, especially for B2C needs and when needing more operational options.
  • Users find the limited customization options frustrating, hindering advanced reporting and personalized dashboard creation.
  • Users find the learning curve challenging due to merging complexities and limited customization options in Close.

What Are Recent G2 Reviews of Close?

What Are G2 Users Discussing About Close?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,468

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Omnichannel: 8.8/10 (Category avg: 8.6/10)
  • API / Integrations: 8.9/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Case Advocate
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 40% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users find Genesys Cloud CX to be exceptionally easy to use, empowering business users to independently manage configurations.
  • Users value the continuous feature evolution of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
  • Users value the reliability of Genesys Cloud CX, praising its accessibility and support for business continuity.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, particularly in voice translation and tool availability.
  • Users note the missing features in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
  • Users find the complexity of the interface challenging, especially for newcomers navigating multiple features and settings.
  • Users find the inadequate reporting capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
  • Users find the learning curve steep with Genesys Cloud CX, as the interface and features can be confusing initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.1/5.0

Total Reviews: 604

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.8/10 (Category avg: 8.6/10)
  • API / Integrations: 8.6/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • Twitter: @Five9
    14,856 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 23% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of Five9, finding it simple to navigate and easy to implement.
  • Users praise the responsive customer support of Five9, highlighting its priority in addressing concerns promptly.
  • Users value the exceptional customer service of Five9, highlighting responsiveness and helpfulness in their experience.
  • Users appreciate the responsive and helpful support from Five9, enhancing their overall experience and integration capabilities.
  • Users value the efficiency of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.
Cons
  • Users face call issues that hinder accurate reporting and performance assessment, complicating the contact center experience.
  • Users note missing features like a modern UI and efficient search options, impacting usability and functionality.
  • Users find the complexity of Five9's interface and reporting features to be quite challenging and confusing.
  • Users report technical issues with Five9, including slow support responses and occasional glitches disrupting service.
  • Users report that poor customer support leads to frustrating delays and challenges in issue resolution and setup.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,488

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Omnichannel: 9.0/10 (Category avg: 8.6/10)
  • API / Integrations: 8.9/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • Twitter: @talkdesk
    6,959 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,396 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
  • Users appreciate the efficiency of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
  • Users appreciate the comprehensive features of Talkdesk, enabling efficient workflows and enhancing customer interactions.
  • Users appreciate the easy CRM integration of Talkdesk, enhancing efficiency and communication for customer support teams.
  • Users praise Talkdesk for its exceptional customer support and seamless integration that enhances team efficiency.
Cons
  • Users often face call issues with Talkdesk, including poor audio quality and dropped calls during conversations.
  • Users often face technical issues with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
  • Users find the missing features in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
  • Users experience notification issues with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,813

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Omnichannel: 8.2/10 (Category avg: 8.6/10)
  • API / Integrations: 8.3/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    227 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, benefiting from seamless calls and integrations.
  • Users value the exceptional reliability of CloudTalk, noting its stable performance and intuitive interface across devices.
  • Users praise the intuitive interface of CloudTalk, simplifying communication and enhancing overall user experience.
  • Users find CloudTalk extremely helpful for real-time tracking, simplifying their KPI management and enhancing call efficiency.
  • Users appreciate the quick and easy call features of CloudTalk, enhancing communication efficiency and convenience.
Cons
  • Users report call issues with access and connectivity, leading to disruptions in their experience with CloudTalk.
  • Users experience occasional connection issues with CloudTalk, leading to operational problems and unexpected interruptions.
  • Users express frustration over missing essential features like SMS search and Dutch language support in CloudTalk.
  • Users find that call synchronization issues with Pipedrive can lead to frustration during call management with CloudTalk.
  • Users experience poor connectivity, struggling with international calls and the app's inconsistent online registration.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

GTM Workspace - Powered by ZoomInfo

Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.

Average Rating: 4.5/5.0

Total Reviews: 8,875

How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.1/10 (Category avg: 8.6/10)
  • API / Integrations: 8.4/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • Twitter: @ZoomInfo
    23,515 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,221 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 26% Large

What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the robust and accurate contact database of GTM Workspace, enhancing their outbound prospecting efforts.
  • Users find GTM Workspace easy to use, enabling smooth data export and effective lead nurturing with intuitive functionality.
  • Users value the data accuracy of GTM Workspace, enabling effective sales intelligence and better prospecting success.
  • Users love the AI features of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly.
  • Users value the easy access to relevant contacts and companies, streamlining prospecting and enhancing lead nurturing efforts.
Cons
  • Users note the inaccurate data can hinder effectiveness, impacting contact success and overall user experience.
  • Users face challenges with outdated data, such as inaccurate email addresses and job titles, hindering effective outreach.
  • Users report outdated contacts causing complications, with issues in synchronizing accurate information from integrations.
  • Users experience data inaccuracy issues, with outdated information and difficulties in searching and integrating with other systems.
  • Users frequently deal with outdated information, including poor email addresses and inaccurate job titles, complicating their workflow.

What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Omnichannel: 8.9/10 (Category avg: 8.6/10)
  • API / Integrations: 9.0/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,099 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users find NICE CXone to be an easy-to-use platform that simplifies various organizational needs effectively.
  • Users value the excellent call quality and intuitive design of NICE CXone, enhancing professional communication and ease of use.
  • Users value the efficiency of NICE CXone, appreciating its quick updates and user-friendly automation features.
  • Users find NICE CXone to be exceptionally helpful for efficiently addressing customer issues with valuable automated responses.
  • Users praise the intuitive interface of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.
Cons
  • Users often face call issues, including dropped calls and improper display, impacting overall reliability and experience.
  • Users face various technical issues with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
  • Users struggle with the steep learning curve of NICE CXone, highlighting the need for improved training resources.
  • Users find the missing features in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
  • Users express frustration with poor customer support, finding it difficult to get timely assistance when needed.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

PhoneBurner

PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages > 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today.

Average Rating: 4.7/5.0

Total Reviews: 286

How Do G2 Users Rate PhoneBurner?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.8/10 (Category avg: 8.6/10)
  • API / Integrations: 8.5/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind PhoneBurner?

  • Seller: PhoneBurner, Inc.
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Ladera Ranch, CA
  • Twitter: @PhoneBurner
    12,534 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, President
  • Top Industries: Financial Services, Insurance
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About PhoneBurner?

AI-generated summary from verified user reviews

Pros
  • Users love how PhoneBurner’s time-saving features streamline workflows, enhancing efficiency and eliminating manual tasks.
  • Users commend the ease of use of PhoneBurner, appreciating its seamless integration and time-saving features.
  • Users commend PhoneBurner's exceptional customer support, highlighting their responsiveness and helpfulness during onboarding and issue resolution.
  • Users celebrate the efficiency of PhoneBurner, finding it easy to use and ideal for enhancing productivity and sales.
  • Users praise PhoneBurner's exceptional customer service, highlighting quick responses and effective problem-solving during calls.
Cons
  • Users are frustrated by the dialer limitations of PhoneBurner, particularly the lack of customizable call list increments.
  • Users note the high cost of PhoneBurner, especially for agencies needing affordable client accounts.
  • Users find the missing features of PhoneBurner limit its efficiency, especially regarding CRM integration and dialing options.
  • Users find the call functionality limitations frustrating, as it complicates contacting individual leads efficiently.
  • Users face integration issues with PhoneBurner, requiring extra workarounds for CRM and calendar compatibility.

What Are Recent G2 Reviews of PhoneBurner?

What Are G2 Users Discussing About PhoneBurner?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,364

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.1/10 (Category avg: 8.6/10)
  • API / Integrations: 8.3/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall's ease of use impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
  • Users enjoy the s seamless integration of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
  • Users value how JustCall brings simplicity to business communication, streamlining tasks and enhancing efficiency effortlessly.
  • Users commend the excellent customer support of JustCall, highlighting its responsiveness and effective issue resolution.
  • Users love the efficient call management of JustCall, enjoying seamless integrations and a user-friendly interface.
Cons
  • Users often face call issues with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
  • Users find the call functionality cumbersome, facing issues like multiple clicks and unstable call quality while traveling.
  • Users experience connection issues with JustCall, including call quality drops and disruptions due to unstable internet.
  • Users find missing features like lack of SMS support and limited customization hinder their experience with JustCall.
  • Users experience poor call quality with JustCall, often facing drops and interruptions due to unstable internet connections.

What Are Recent G2 Reviews of JustCall?

Readymode

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

Average Rating: 4.6/5.0

Total Reviews: 210

How Do G2 Users Rate Readymode?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Omnichannel: 8.4/10 (Category avg: 8.6/10)
  • API / Integrations: 8.8/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Readymode?

  • Seller: Readymode
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Vancouver, B.C.
  • Twitter: @goreadymode
    49 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Appointment Setter
  • Top Industries: Real Estate, Insurance
  • Company Size: 64% Small, 34% Medium

What Do G2 Reviewers Say About Readymode?

AI-generated summary from verified user reviews

Pros
  • Users commend Readymode for its efficiency in streamlining workflows and enhancing collaboration across teams.
  • Users value the time-saving capabilities of Readymode, streamlining processes and enhancing team collaboration efficiently.
  • Users appreciate the ease of use in Readymode, enabling efficient collaboration and streamlined content creation.
  • Users appreciate the granular control of multi-touch client engagement in Readymode, enhancing communication with clients.
  • Users highlight the helpful customer support of Readymode, enhancing their overall experience and efficiency.
Cons
  • Users find Readymode's steep learning curve challenging for new members, delaying overall team adaptability and flexibility.
  • Users find the difficult learning curve of Readymode slows adaptation and hinders efficient use of its extensive features.
  • Users report call issues like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls.
  • Users experience slow loading times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks.
  • Users experience slow performance with Readymode, facing delays in syncing and occasional crashes, hindering productivity.

What Are Recent G2 Reviews of Readymode?

What Are G2 Users Discussing About Readymode?

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 92

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Progressive Dialing: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,726 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 51% Small, 36% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the streamlined interface of RingCX, finding it easy to navigate and enhancing overall workflow.
  • Users love the user-friendly interface and seamless integration of RingCX, enhancing their communication experience.
  • Users highlight the great customer support of RingCX, ensuring a smooth experience and effective problem resolution.
  • Users commend the easy setup of RingCX, making implementation and customization straightforward for everyone.
  • Users praise the easy implementation of RingCX, appreciating its time-saving features and supportive documentation.
Cons
  • Users face call issues with difficulty retrieving past calls and frustrating 911 location confirmations each login.
  • Users often face difficulties with call searching and toggling between RingCX and mobile, impacting usability.
  • Users find limited features in RingCX, feeling less flexibility in customization compared to legacy CCaaS platforms.
  • Users note the missing features in RingCX, especially in advanced capabilities and integrations with specific tools.
  • Users experience slow customer support response times, leading to frustration during urgent communication issues with RingCX.

What Are Recent G2 Reviews of RingCX?

Convoso

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.

Average Rating: 4.5/5.0

Total Reviews: 248

How Do G2 Users Rate Convoso?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Omnichannel: 9.0/10 (Category avg: 8.6/10)
  • API / Integrations: 9.1/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Convoso?

  • Seller: Convoso
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Los Angeles, CA
  • Twitter: @convoso
    3,156 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    233 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Marketing and Advertising
  • Company Size: 58% Medium, 40% Small

What Do G2 Reviewers Say About Convoso?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Convoso, finding it straightforward and user-friendly for tracking calls.
  • Users highlight the incredible efficiency of Convoso, enhancing productivity with smart dialing and intuitive tools.
  • Users praise the helpful customer support of Convoso, consistently noting timely assistance and effective issue resolution.
  • Users find Convoso helpful for effortless outbound calling and valuable tools that motivate sales teams effectively.
  • Users love the user-friendly interface of Convoso, highlighting its straightforward navigation and easy customization options.
Cons
  • Users experience call issues such as sudden logouts and time constraints for documenting calls, impacting usability.
  • Users find the learning curve steep, with a complex setup process that challenges beginners and extends integration time.
  • Users find Convoso to be quite expensive, making it challenging for small or solo entrepreneurs to afford.
  • User experiences highlight the complexity of the setup process, especially for beginners, causing delays in configuration.
  • Users experience dialer issues with delays during double dialing, yet overall performance remains efficient and satisfactory.

What Are Recent G2 Reviews of Convoso?

What Are G2 Users Discussing About Convoso?

Julie Jung
JJ
Researched and written by Julie Jung
Updated March 7, 2025

Auto Dialer Topics

Expand/Collapse

Learn More About Auto Dialer Software

What is Auto Dialer Software?

Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message.

Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone.

What are the Common Features of Auto Dialer Software?

Based on G2 reviews, contact centers and sales teams evaluate auto dialer software by comparing call connection rates, CRM integration, and real-time monitoring capabilities.

The following are some core features within auto dialer software that can help users make the most of them, from dialing modes to auto dialer CRM integration tools that keep call data synced with the rest of a sales stack:

Predictive dialing: This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls. 

Progressive dialing: Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers. 

Preview dialing: Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity. 

Interactive voice response (IVR): IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly. 

Call recording: These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations. 

Location generation: Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup. 

Voice broadcast: Voice broadcasting allows users to present a pre-recorded audio message when a call is answered.

API/Integrations: Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers. 

Call scrubbing: This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources. 

Voice activity detection: Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped.

Callback scheduling: This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt.

Whisper coaching: Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents. 

What are the Benefits of Auto Dialer Software?

Auto dialer software can have its own set of benefits, as mentioned below. 

Improved efficiency: These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations. 

Performance monitoring: Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant. 

Filtering out invaluable numbers: Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future. 

CRM integration: Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience.

Who Uses Auto Dialer Software?

Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below. 

Contact centers: Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, staffing services, nonprofit organizations, and contact center outsourcing service providers, among others. 

Sales teams: Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and outsourced sales providers who seek to source new leads. 

Software Related to Auto Dialer Software

Contact center software: Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems.

Call center infrastructure (CCI) software: CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations.

Outbound call Tracking: Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity. 

Challenges with Auto Dialer Software

Auto dialer software solutions can come with their own set of challenges. A few of them are listed below. 

Legal constraints: There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software. 

Blocking and hang-ups: Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call. 

Voicemail incompatibility: Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products. 

Negative opinions: Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations. 

How to Buy Auto Dialer Software

Requirements Gathering (RFI/RFP) for Auto Dialer Software

Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below. 

Compare Auto Dialer Products

Create a long list

Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products. 

Create a short list

From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing. 

Conduct demos

To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition. 

Selection of Auto Dialer Software

Choose a selection team

Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate. 

Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software. 

Negotiation

When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee. 

Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts. 

Final decision

The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business. 

Auto Dialer Software FAQs

Small Business FAQs

What is the most affordable auto dialer software for SMBs?

Evaluating SMB auto-dialer software on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely:

  • DialedIn: A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead.
  • CloudTalk: A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities.
  • Aircall: A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools.
  • JustCall: A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool.

What is the best auto dialer software for startups?

Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2:

  • Close: Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools.
  • PhoneBurner: A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity.
  • Kixie PowerCall & SMS: Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer.
  • DialedIn: A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount.

Which auto dialer software is the most user-friendly for startups?

Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of small business auto dialer software on G2:

  • Salesfinity: Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required.
  • Close: Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools.
  • Aloware: Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly.
  • Aircall: Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials.

What is the best auto dialer software for real estate agents?

Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case:

  • PhoneBurner: Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity.
  • Apollo.io: A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow.
  • JustCall: A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics.
  • Kixie PowerCall & SMS: A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code.

What is the best auto dialer for high-volume lead generation teams?

High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of small business auto dialer software on G2 for additional options:

  • Nooks: Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations.
  • DialedIn: An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting.
  • CloudTalk: Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign.
  • Orum: A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale.

Enterprise FAQs

What is the best-rated auto dialer software for tech enterprises?

Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of enterprise auto dialer software on G2:

  • Nooks: An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality.
  • Orum: An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale.
  • Five9 Intelligent Cloud Contact Center Platform: A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems.
  • Genesys Cloud CX: An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale.

What is the most reliable auto dialer software tool for enterprises?

Enterprise buyers running large-scale calling campaigns prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the enterprise auto dialer software page on G2:

  • Nooks: Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams.
  • Genesys Cloud CX: A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale.
  • RingCentral Contact Center: Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence.
  • Five9 Intelligent Cloud Contact Center Platform: A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources.

What is the best-reviewed auto dialer software for enterprise app integration?

Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full enterprise auto dialer software category on G2 for a complete comparison:

  • Orum: Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations.
  • Five9 Intelligent Cloud Contact Center Platform: Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements.
  • Genesys Cloud CX: Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems.
  • Nooks: Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering.

What is the best auto dialer software for enterprise compliance management?

Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, including how well auto dialer platforms reduce call abandonment, since abandonment rate is itself a regulated metric, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2:

  • Genesys Cloud CX: Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities.
  • Five9 Intelligent Cloud Contact Center Platform: A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools.
  • RingCentral Contact Center: Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection.
  • Voiso: An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments.

Which enterprise auto-dialer software offers the best AI-powered dialing features?

AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the enterprise auto dialer software category on G2:

  • Nooks: Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams.
  • Orum: Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first.
  • Genesys Cloud CX: Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns.
  • Five9 Intelligent Cloud Contact Center Platform: A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns.

Last updated on April 23, 2026