KW

Kimika W.

Case manager

Enterprise (\> 1000 emp.)

5/5/2026

Guest users or non-business users of the software, not included in G2 scores.

"User-Friendly Platform with Excellent Agent Support"

5/5

What do you like best about Five9 Intelligent Cloud Contact Center Platform?

I like that the Five9 Intelligent Cloud Contact Center Platform is easy to navigate, and that an agent was able to assist me when I needed help. I also appreciate being able to view my activity and having access to voicemail. On top of that, the initial setup was straightforward, and it integrates with my schedule. Im not sure on pricing of the system . And im ot sure on the AI features. Review collected by and hosted on G2.com.

What do you dislike about Five9 Intelligent Cloud Contact Center Platform?

The new update has fixed the log-off issue. Review collected by and hosted on G2.com.

What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?

I use the Five9 Intelligent Cloud Contact Center Platform to make calls. It has helped solve my outbound calling issues, especially with the Agent Guide. I also like how easy it is to navigate: I can quickly view my activity, check my schedule, and access voicemail all in one place. Review collected by and hosted on G2.com.

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Rating Updated (7/15/2026)
Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 604 reviewers think of Five9 Intelligent Cloud Contact Center Platform

4.1 out of 5 · Verified reviews from real users

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