G2

Wessling G.

Director of Sales & Marketing Operations

Telecommunications

Mid-Market (51-1000 emp.)

6/25/2026

"Fast CRM-Integrated Cold Calling with Powerful Tracking and Amazing Support"

4.5/5

What do you like best about PhoneBurner?

The product is great, makes the process of cold calling a lot faster. It integrates with most CRMs in the market and you can directly call from the CRMs using their extension. Compared to other platforms on the market, the price for you get is fair. There are multiple functionalities in the platform that makes activity tracking a lot easier, like adding phone scripts, pre-recorded voice mails. As an admin, they give you the ability to login as your callers, and listen to live calls, whispers, or even barge-in. The onboarding process is amazing, their support team is great and walk you through every configuration in the software that you could take advantage of. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

Probably the UI/UX, it's not that I dislike it. I feel like it could use some modernization, and look more user-friendly. The product could also benefit from some AI-driven features. Like getting recommended AI-written phone scripts based on products & services, company overview, and problems your company solves. Review collected by and hosted on G2.com.

What problems is PhoneBurner solving and how is that benefiting you?

Achieving a higher answer rate, the SDRs at my company were having issues getting people to actually pick-up the phone and that % is now higher. Not only that, but it helped them save a lot of time dialing potential prospects one by one. Now, they're added to a dialing session, and the tool takes care of the calling which is a huge time saver for any sales organization. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for the thoughtful review! It's especially rewarding to hear that PhoneBurner is helping your team have more conversations while giving managers the visibility and coaching tools they need to support their SDRs. We also appreciate your candid feedback on the UI and AI capabilities. Those are areas we're continually investing in, and suggestions like yours help shape where we go next. Thanks again for being part of the PhoneBurner community!