
The best thing i experience while I'm dialing is Auto answering when receiving calls so i don't have to use the mouse a lot and click each and every time i get a call unlike another Dialer i was using in my previous job that's really quicker and help me get more leads Review collected by and hosted on G2.com.
The thing I dislike most is when I transfer a call to our licensed agent while I still have the customer on the line. Once I connect the agent, all three of us are on the same line, and the ringing sound is really annoying and bothers customers. I also can’t speak with them while the connection is happening, because the ringing makes it difficult. Review collected by and hosted on G2.com.