![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution")
AA

Verified User in Alternative Dispute Resolution

Mid-Market (51-1000 emp.)

2/12/2026

"Thank you Convoso!"

4.5/5

What do you like best about Convoso?

As a supervisor, I can track live monitoring and gather the data I need for my reporting thanks to the custom reports. I also like that I’m able to listen to previous calls and check their statuses. Review collected by and hosted on G2.com.

What do you dislike about Convoso?

One feature I’d really like to see added is the ability to change an agent’s current status. That way, if I need to schedule a meeting or training with them, I can update their status accordingly and make sure they’re aware. Review collected by and hosted on G2.com.

What problems is Convoso solving and how is that benefiting you?

I like that certain tools are now placed in an easier spot to find, instead of having to open multiple things just to get to what I need. Review collected by and hosted on G2.com.

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Rating Updated (6/18/2026)
Current UserValidated ReviewerSource: Organic

See what 248 reviewers think of Convoso

4.5 out of 5 · Verified reviews from real users

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