As a supervisor, I can track live monitoring and gather the data I need for my reporting thanks to the custom reports. I also like that I’m able to listen to previous calls and check their statuses. Review collected by and hosted on G2.com.

One feature I’d really like to see added is the ability to change an agent’s current status. That way, if I need to schedule a meeting or training with them, I can update their status accordingly and make sure they’re aware. Review collected by and hosted on G2.com.