G2

Mallory S.

Manager Leader

Small-Business (50 or fewer emp.)

8/10/2026

"Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"

5/5

What do you like best about Talkdesk?

Talkdesk is a valuable tool because it helps keep calls, customer notes, and interactions organized and easy to track. It also gives better visibility into call volume, missed calls, agent statuses, and overall activity, which helps with follow-up and accountability. The call recordings and reporting are especially helpful for QA, coaching, and identifying trends so we can continue improving team performance and the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Overall, I do not have many concerns with Talkdesk. The main challenge is making sure statuses, missed calls, and customer information are updated accurately, especially when call volume is high. Even with that, Talkdesk is still a very useful tool for keeping calls organized, reviewing interactions, and helping the team stay on track. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk helps improve call tracking, visibility, and overall organization for the team. It makes it easier to monitor call volume, missed calls, agent statuses, and customer interactions, which supports accountability and timely follow-up. It is also helpful for QA and coaching since calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay organized and continue improving the customer experience. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're thrilled to hear that Talkdesk is helping you keep calls organized and providing valuable insights into call volume and agent activity. Our goal is to make it easier for teams to track interactions and improve customer experiences. Thank you for taking the time to leave a review!