UserZoom Reviews & Product Details

The best parts about UserZoom were the different types of tests I could run and the analysis tools, charts, and reports that were built in my dashboard after tests were completed. These features allowed me to answer various questions from my stakeholders effectively and then turn around a study shortly after it was completed. I also really liked the unlimited seats model, where I could share with my whole team and I didn't have to prioritize the "unlimited access" to the people who were researchers. Unfortunately, in my new role, we had licenses for UserZoom and another user testing tool, and some of the features/functionality overlapped enough so we went with the tool that had access to a very large participant pool. Review collected by and hosted on G2.com.

UserZoom comes with a panel that you can tap into, but it's limited to unmoderated usability tests, and you're limited to 10 people per test. I had several people who were bad participants, who didn't follow instructions, who didn't even try, or who had never used a clickable prototype before who didn't give valid data. This would cut into my 10 person recruit. Also, the screening capabilities are fairly limited. You can't utilize the panel for other tests, like click tests, moderated interviews, or surveys. That makes it difficult if you don't have other recruiting capabilities that help you get people in fast. Traditional recruiting takes a long time. When I used UZ, it also wasn't capable of testing on mobile, but I think this has changed in Summer 2020 with their new release and merge with Validately. I also didn't like that I had to pay extra to enable video of participants while they were completing tasks. That was a nice to have that my leadership didn't want to pay for. Review collected by and hosted on G2.com.

Ability to make notes and flag important points throughout the interview makes for an easy review process Review collected by and hosted on G2.com.

Cost can be high- dependant on organisation size. Review collected by and hosted on G2.com.

UserZoom is very easy to use so that you can easily get your clients provide feedback for you. They don't need to have specific software knowledge to complete this task for you. You can customize your quality surveys for each client according to the solution you provided them with and then extract useful feedback from their feedback. Review collected by and hosted on G2.com.

Sometimes there are some compatibility hardware issues, especially with monitors. Apart from this and although overall features are amazing, the GUI seems quite outdated for our times. Review collected by and hosted on G2.com.

The best thing about UserZoom is the flexibility. You can use paths and logic to give people radically different experiences depending on how they answer questions and that's really cool. It does what it says its ill do, providing a guided-as-necessary unmoderated experience which saves time and money. It's also fairly brand able, which is nice. They're also evolving in a rapid and thoughtful way -- I like their roadmap. Review collected by and hosted on G2.com.

There's some amount of rigidity in weird places that requires customer service intervention. For instance certain screens or phrasing around the on boarding process. It feels a tad invasive, which can make it hard to get my customers to do what I ask them to do. These are pretty minor though, it's a good tool. Review collected by and hosted on G2.com.

well designed site, easy to read, user friendly and catchy to click

wonderful ready-to use templates Review collected by and hosted on G2.com.

more demos and tutorials, this would lead to "I will try it now" approach

I would appreciate more forums and experience sharing platform to share information, inspiration and experience. Review collected by and hosted on G2.com.

User zoom is a fantastic product for conducting user research and usability testing. It allows you to easily create A/B tests with mockups and get detailed feedback from large groups of users prior to development. Review collected by and hosted on G2.com.

There isnt much that I dislike about this tool. It is always nice to interact with users face to face so I suppose that element is missing, but that isnt the nature of this product. Review collected by and hosted on G2.com.

The report that generates after completion of the task gives success rate and failure rate this helps us understand the participants better.UX is a growth industry and UserZoom is well placed to capitalize on UX growth. Interspersed with survey questions. Some validation features for things like click paths. Very easy to set up panel redirects. Review collected by and hosted on G2.com.

It could improve on displaying the results after the test better or edit it better. There are some things you just can't do with the tools provided for creating sections of surveys and randomization. I can't recall off the top of my head what the issue was, but we were trying to show certain sections of a survey in a randomized order and it wasn't possible to do it at the level we wanted. Basic randomization of sections was supported. Review collected by and hosted on G2.com.

It functionally has many features and capabilities, from straight up survey/data collection/intercepts to on-screen task recording and qualitative research tools. They also offer a fairly robust card-sorting tool. Review collected by and hosted on G2.com.

The site is occasionally unresponsive or doesn't load properly which makes me worried that we may lose survey data if this happens on the respondent's end. Review collected by and hosted on G2.com.

Can get a lot of quality feedback and help us solve complicated processes Review collected by and hosted on G2.com.

Can be impersonal. But is sufficient for what we need Review collected by and hosted on G2.com.

This product is really easy to use and is fairly affordable, as well. Good for grad classrooms, students, and startups. It's also an incredible timesaver-- definitely recommend for when you need a quick turnaround. It's even easy enough for non-researchers to use! Review collected by and hosted on G2.com.

UserZoom isn't as robust as some similar products on the market, but regardless, it's a solid product that everyone can use. Review collected by and hosted on G2.com.

I really love how UserZoom is organized in presenting quantitative user testing measures such as time on task, success/fail rate, etc. Review collected by and hosted on G2.com.

I feel like other tools have better video manipulation tools for scrubbing through past user videos, saving certain highlight clips, and compiling them into a presentation video. This is something that is super important to me. Review collected by and hosted on G2.com.

It gives real time video recording of user using your products and it has made very easy collection data and you can do analysis of data using different heat map. Review collected by and hosted on G2.com.

it does not fit to scale when you have huge number of features and across different part of the world means you have variety numbers of audience. Review collected by and hosted on G2.com.

A great to way to test your research quickly and efficiently with limited resources. Easy to get testers to participate at their convenience, no need to travel far Review collected by and hosted on G2.com.

hard to monitor real in person reactions and accuracy of tests. It's great to export results to Microsoft office, would be convenient if can export to google sheets, doc, and slides. Review collected by and hosted on G2.com.

Although not perfect from what I can tell, UserZoom captures the majority of clicks and URL values when survey takers have installed the UserZoom browser extension. Review collected by and hosted on G2.com.

There is some limitations with what you can do... mainly because the study programming follows a linear model, and although there's logic that you can manipulate, I found some limitations (but never enough to cancel my study or look for an alternate due to methodology issues). Review collected by and hosted on G2.com.

Our team had a trial run of the product and we have been very impressed by the ease of setting up studies and the various dimensions across which we can slice and dice the collected data. The collected data and insights definitely gives your product an edge. Review collected by and hosted on G2.com.

Since we are running studies the end to end data collection time is a bit high. An innovation on how to collect the data faster would be nicer. Review collected by and hosted on G2.com.

You can set up highly scripted and controlled sessions for large samples against live, prototypes, etc. Interspersed with survey questions. Some validation features for things like click paths. Very easy to set up panel redirects. Review collected by and hosted on G2.com.

They separated the features to the point that the basic license isn't of much use if you do serious, rigorous research. Some really basic research fundamentals (e.g. randomization, block/routing logic) are now only in the 'advanced' tier license. And it. is. not. cheap. Review collected by and hosted on G2.com.

The report that generates after completion of the task gives success rate and failure rate this helps us understand the participants better. Review collected by and hosted on G2.com.

There is some a long learning curve, but once you figure out its a pretty great tool Review collected by and hosted on G2.com.

A useful tool for at-scale, remote studies. Especially useful for benchmarking desktop experiences. Review collected by and hosted on G2.com.

UI is a bit clunky; it's not best in class. Review collected by and hosted on G2.com.

I like that it's fun to do surveys. I like that it is easy to use. I like that it collects data. Review collected by and hosted on G2.com.

I don't like that I have to download a plugin. Review collected by and hosted on G2.com.