UKG Pro Reviews & Product Details

One of the things I like best about UKG Pro is its Pending Pay, Prorated Pay, and Retro Pay features. These tools are extremely helpful in managing complex payroll scenarios with efficiency and accuracy.

The Pending Pay feature allows us to schedule future payments or make one-time adjustments without needing to process them immediately, helping with planning and approvals.

Prorated Pay simplifies compensation for partial pay periods due to new hires, terminations, or salary changes, reducing manual calculations and potential errors.

The Retro Pay functionality is especially useful for correcting prior period adjustments, ensuring employees are paid correctly without needing off-cycle runs.

These features not only save time but also enhance payroll accuracy and compliance. Review collected by and hosted on G2.com.

While UKG Pro offers many valuable features, there are a couple of areas that could be improved:

The Business Intelligence (BI) reporting feature could be more user-friendly. Although it's powerful, the interface and report-building process can be complex and sometimes not intuitive, especially for users who aren't technically inclined.

Payment Services could benefit from updates and streamlining. The current processes can feel outdated and sometimes create delays or require extra steps that could be automated or simplified.

Improving these areas would significantly enhance the overall user experience and efficiency. Review collected by and hosted on G2.com.

I appreciate how easy it is to navigate and how visually user-friendly the platform is for employees. Additionally, the customer support team is exceptionally responsive and helpful. They provided clear, detailed guidance to resolve an issue I encountered—with a remarkably fast turnaround time.

The implementation process was also smooth and well-supported. Our implementation specialist went above and beyond, offering assistance even outside of scheduled meetings and providing tailored solutions to meet our benefits needs. Review collected by and hosted on G2.com.

The UKG Community platform can feel a bit overwhelming when trying to locate specific information, especially for new or infrequent users. Additionally, I believe the Leave of Absence module could benefit from more robust reporting features—particularly the ability to clearly identify the specialist handling each leave case, rather than relying solely on case notes for that information.

It would also be incredibly helpful to have a dedicated module for managing ADA accommodation requests. Given the significant increase in these cases since the pandemic, having a structured and centralized space to manage accommodations would improve efficiency and tracking. Review collected by and hosted on G2.com.

Easy for end user and for admins. Reporting available and continually listening to customer feedback. Review collected by and hosted on G2.com.

Sometimes improvements from customers take too long too implement into the product. Review collected by and hosted on G2.com.

The amount of features is good, and their compliance resources are pretty solid. Review collected by and hosted on G2.com.

Their support resources were once great, but have taken a steep decline in quality in the last 4-6 months. Their quality of support (timeliness and knowledgeable staff) was definitely enough to make up for the clunky platform, so now without that it's very difficult to find silver linings. Review collected by and hosted on G2.com.

The ability to handle multiple payrolls seamlessly and correctly. Review collected by and hosted on G2.com.

Hard to diagnose an issue when Pro isn't allowing permissions for supervisor's to see new timecards. Review collected by and hosted on G2.com.

The interaction and engagement it drives throughout the Team Review collected by and hosted on G2.com.

I find it quite easy to use and user friendly. Customer support are always on hand if needed. Review collected by and hosted on G2.com.

UKG Pro is a very useful tool to handle our Human Resources department. Review collected by and hosted on G2.com.

There isn't much that I don't like except the Service Request process can be challenging. Review collected by and hosted on G2.com.

I have been using this for quite a while now, and I find it easy to use and capable of handling everything I require. What I appreciate most is the platform configuration functionality, as it allows us to track specific things that may not be necessary for other companies. Review collected by and hosted on G2.com.

Finding answers to questions within the community can be challenging, and the price for technical support is quite steep. Review collected by and hosted on G2.com.

It's relatively reliable and easy to use for both front and back end users. Customer support is usually very helpful and responsive. Review collected by and hosted on G2.com.

Some services are not as streamlined as they could be, and updates leave employees confused as they frequently move features that are used often, such as pay stubs. Review collected by and hosted on G2.com.

UKG is a great application to monitor and manage your employees as well as other aspects of your business. The user interface is intuitive and easy to use as well as very smooth UX. UKG pro is the perfect tool for companies to manage their and personnel and streamline operations! Review collected by and hosted on G2.com.

Nothing that comes to mind! I enjoy the product. Review collected by and hosted on G2.com.