UKG Pro Reviews & Product Details

The ability to customize the building platform’s configurable fields has been incredibly useful for us in meeting our business needs. Review collected by and hosted on G2.com.

The different modules that are not all synced together as one. there are times where one module will sync and another will not. Review collected by and hosted on G2.com.

UKG offers several standard integrations with multiple vendors, which makes interfaces and SFTP connections easy to set up, manage, and modify. Review collected by and hosted on G2.com.

The worst part of UKG is having to call Rapid Response for support and then being routed through the AI assistant. It’s time-consuming and, in my experience, it typically doesn’t resolve the issue. Then a case will be opened and you wait for follow up. Review collected by and hosted on G2.com.

I like that UKG Pro provides me with links to all my employee needs just a click away. I currently feel it offers a variety of access in a secured atmosphere, and the initial setup was smooth. Review collected by and hosted on G2.com.

I find it lacking that there's no manual punch potential/pending total view available prior to approval. It would be helpful if it allowed me to see if everything is correct and if punch times are missing. Review collected by and hosted on G2.com.

I like UKG Pro's ability to provide easy access to personal information, payroll details, and other employee and organizational data. The information is well organized and readily available whenever needed. It also integrates well with other systems in my organization. Review collected by and hosted on G2.com.

I find the platform not that user friendly and overall user experience could be improved. It doesn’t have good compensation data information, like it does have the breakup and option like bonus part is not included. The initial setup wasn't that easy. Review collected by and hosted on G2.com.

The software is very intuitive to use. The side bar saved me time finding

my benefits info, PTO, and paycheck information. I very much like the list of tasks feature to help me stay on track of my goals. When I need HR, the section is easy to navigate to get what you need from HR. Review collected by and hosted on G2.com.

Customer support takes longer than usual making it difficult to get issues resolved sooner. Building reports are a bit tricky and can get confusing with analytics. Also, the mobile experience was a bit limited versus the desktop version. Review collected by and hosted on G2.com.

I find UKG Pro very convenient because it houses all our HR functions within one program, which is great. It includes payroll, recruiting, onboarding, benefits, and performance reviews, all centralized in one location. Employees find the system very user-friendly and convenient. They can usually find exactly what they need within their portal without much guidance from us as administrators. I appreciate it because everything is centralized, eliminating the need for multiple logins. Everything is readily accessible at our fingertips, as long as the correct role assignments are set within the system. Review collected by and hosted on G2.com.

UKG Pro has excessive updates and constant changes. I find it frustrating because when I look up instructions for tasks I do periodically, the instructions are often outdated due to updates, and tabs have moved to different screens. This wastes time as I have to locate where things are now. I wish UKG could notify users of changes more effectively or not make changes quite so often, as it seems updates happen multiple times every month. Additionally, the initial setup took quite some time, about six months, and was a lengthy process due to the phased build-out. Review collected by and hosted on G2.com.

UKG Support is very helpful when addressing immediate payroll issues, providing timely and accurate responses. Review collected by and hosted on G2.com.

The downside of UKG Pro is not having access to an immediate payment services representative, like in other areas of UKG. Payroll tax issues are multifaceted and can be complicated, so having direct support available right away would make a difference. Review collected by and hosted on G2.com.

The software is user Friendly and easy to work with even for Beginners and lot of customization option is available Review collected by and hosted on G2.com.

Every time we login we need a onetime code password which delays the process. I would be happy if we can have like once a day or in couple of days where we need to enter the one-time password Review collected by and hosted on G2.com.

What I find most helpful about UKG Pro is that once you become familiar with the system, it becomes much easier to navigate and use over time. One of the biggest upsides is that it is not very employee- and manager-focused, especially when it comes to self-service features like time entry, time-off requests, and approvals. While the learning curve can be steeper compared to systems like ADP or Paycom, UKG Pro is robust and flexible once you understand how the workflows function, which makes it effective for managing day-to-day HR and payroll tasks. Review collected by and hosted on G2.com.

The least helpful aspect of UKG Pro is its usability during system changes or updates. When changes occur, the platform can be difficult to navigate, and workflows are not always intuitive. Troubleshooting often requires significant time and familiarity with the system.

Additionally, self-service support can be challenging. Many issues require escalation, and it often feels like you need a dedicated UKG specialist to identify and resolve problems efficiently.

Other downsides include:

Performance lag at times, especially during high-usage periods

The interface feels outdated compared to newer HRIS platforms

Limited integration capabilities—connecting UKG Pro with other systems or software is complex and restrictive

Overall, UKG Pro functions adequately for core HR needs, but it lacks flexibility, modern design, and seamless integration, which can slow processes and reduce efficiency. Review collected by and hosted on G2.com.

UKG offers an intuitive experience for everyone. Administrators can seamlessly navigate and manage updates on their own with virtually zero support required, while employees benefit from a straightforward, accessible interface. Review collected by and hosted on G2.com.

Non-priority tickets currently experience longer resolution times than expected. However, once a ticket is assigned to a specific team member, the process accelerates significantly, depending on the complexity of the issue. Review collected by and hosted on G2.com.