UKG Pro Reviews & Product Details

I really like that UKG Pro offers powerful and reliable tools that make even the most complex payroll processes easier to manage. The platform's intuitive, flexible system is full of robust features that support NCM's needs. UKG Pro provides a wealth of resources, including documentation and training tools, as well as direct access to experts, which has greatly enhanced our ability to navigate and optimize the system. Their flexibility and commitment to understanding and supporting client needs are truly commendable. The automation features significantly reduce manual work and minimize the risk of errors, reliably handling tasks like calculating taxes, deductions, and accruals, even in more complex situations such as multi-state or Canadian payroll. I appreciate the real-time updates and built-in compliance checks, which help ensure accuracy before payroll is submitted. The system offers me the capacity to solve issues and make things happen in payroll, which is a testament to its effectiveness and reliability. Review collected by and hosted on G2.com.

I find that while reporting is powerful in UKG Pro, some reports could be more flexible or easier for non-technical users to customize. Additionally, occasionally during heavy payroll cycles, the system can be slower. Although these aren't major obstacles, enhancements in these areas would make day-to-day tasks even smoother. The initial setup was also challenging for some team members, especially after transitioning from a different platform that did not offer the same level of support. Review collected by and hosted on G2.com.

I truly appreciate UKG Pro's availability, as it is almost never 'off duty' and is always accessible whenever I need to verify information regarding our hourly employees. This ensures that I can effectively handle any potential issues promptly. I am particularly satisfied with the functionality of the 'My Employees' and 'Time Management' tabs, which are incredibly valuable to me. They provide most of the information I require, making my job easier and more efficient. I am so pleased with UKG Pro that I cannot think of any aspects of it that malfunction. This reliability, combined with its user-friendly features, contributes significantly to my confidence and satisfaction with the product. Review collected by and hosted on G2.com.

I wish I could also be able to verify information regarding my salaried team members, but I understand there are limits based on my position in the company. The initial setup of UKG Pro was hard because we didn't know all the capabilities at the beginning, and we made a lot of mistakes. Review collected by and hosted on G2.com.

I love the excellent customer support that UKG Pro offers, as they handle my concerns effectively and respond quickly whenever I need assistance. Their responsiveness provides a smooth and stress-free user experience. The user-friendly and intuitive interface of UKG Pro stands out to me, making it easy to navigate and manage complex tasks without any hassle. This usability significantly contributes to making my team more efficient, as we can track services to other team members effortlessly. Additionally, despite having a complex setup owing to our company's full suite, I found the initial setup with UKG's technical assistance to be very manageable, which speaks volumes about the support quality they provide. Review collected by and hosted on G2.com.

I would love to see more improvement in Performance Reviews. There are many ways to make this module more user-friendly and less time-consuming. The feedback form should be dynamic and easy to adapt to roles. Review collected by and hosted on G2.com.

I find UKG Pro transformative as it allows everything related to human capital management to be housed in one location, making our processes smoother and more interconnected. This integration simplifies our work and boosts efficiency across various departments, such as payroll, performance, salary reviews, HRSD, and recruiting. Additionally, I appreciate the supportive community, which provides quick access to information and resolves queries promptly. These features collectively enhance how we function and collaborate within our team, leading to improved productivity. The initial setup of UKG Pro was straightforward, further easing our transition to this comprehensive system. Review collected by and hosted on G2.com.

I feel that the AI capabilities within the UKG Pro performance module should be more enhanced. This improvement would help managers better conduct and evaluate objectives, set goals, and carry out performance reviews more effectively. Review collected by and hosted on G2.com.

I find UKG Pro very user-friendly, which makes handling payroll for our 800 employees much simpler. Whenever I have questions, the availability of multiple support options like a direct line and service requests is incredibly helpful. Additionally, I appreciate how UKG Pro has recently enhanced the PTO module. This update assists managers in easily approving PTO requests, as they can see pending requests directly on the timesheet, streamlining the approval process. I also value how UKG Pro solves our tax issues and allows us to configure any reports we need by simply submitting a case. The initial setup of the system was also remarkably easy, with on-site assistance available to guide us through the process. Review collected by and hosted on G2.com.

We do not have issues with UKG Review collected by and hosted on G2.com.

It is an easy tool to track and assign the hours put into each of the projects we have in the company, so the correct allocation of funds and budget is put into each one.

It can also be used to request and approve vacation time, or bereavement time, etc. Very easy to use, so very little learning is required. Review collected by and hosted on G2.com.

Normally each payment period time you have to assign the project id numbers; it doesn't save them for the next time, so you have to learn them, or if they are too long, have the written somewhere. Review collected by and hosted on G2.com.

I like that UKG Pro makes everyday HR tasks easy for everyone. Employees can check their pay, update their info, and handle small requests on their own. It keeps everything organized and saves a lot of time for the whole team. Review collected by and hosted on G2.com.

Sometimes it takes a little time to learn where certain settings or options are, especially for new users. Once you get used to it, things make more sense, but the first few days can feel a bit confusing. Review collected by and hosted on G2.com.

UKG is a great HRIS tool with support across various countries. Though some of the features such as attendance, PTO tracking and payroll are limited to the US market, there are some great modules like PeopleAssist, DocuManager and Performance Management that helps and supports other global locations. The ease of being able to customize and create modules with in UKG along with thier support to get integrated with many external tools gives the edge. Review collected by and hosted on G2.com.

Having limited options of modules for global locations (Such as India and other countries) could be improved by extending the support or by tying up with vendors that could be integrated with UKG to support the specific countries will be helpful Review collected by and hosted on G2.com.

I've supported clients on behalf of UKG aka Ultimate Software for over 18 years + and there is no other system that compare to UKG Pro including BI... Review collected by and hosted on G2.com.

Thus far I haven't experienced any dislikes with UKG Pro Review collected by and hosted on G2.com.

It is intuitive and easy to use. I like that it has user defined fields that we can customize for our business needs. Review collected by and hosted on G2.com.

Sometimes it is difficult to get a timely response on a ticket/question from customer service. Review collected by and hosted on G2.com.