--- title: UKG Pro Reviews meta_title: 'UKG Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2247 reviews by the users' company size, role or industry to find out how UKG Pro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2247 scale: '5' date_modified: '2026-07-31' parent_category: name: HR url: https://www.g2.com/categories/hr --- # UKG Pro Reviews **Vendor:** UKG **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,247 ## About UKG Pro Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all. ## UKG Pro Pros & Cons **What users like:** - Users find UKG Pro to be **user-friendly** , appreciating its ease of navigation and helpful self-service features. (171 reviews) - Users commend UKG Pro for its **ease of navigation** and reliable support, enhancing efficiency and confidence in HR tasks. (90 reviews) - Users value the **responsive customer support** of UKG Pro, ensuring assistance is always available when needed. (65 reviews) - Users appreciate the **user-friendly platform** of UKG Pro, noting its effective tracking and comprehensive features. (65 reviews) - Users value the **user-friendly interface** of UKG Pro, appreciating its organization and accessible features for staff. (64 reviews) - Users value the **easy access** of UKG Pro, appreciating its reliability and user-friendly functionality for prompt information retrieval. (63 reviews) - Users value the **intuitive navigation** of UKG Pro, enhancing efficiency and user satisfaction with its accessible features. (62 reviews) - Simple (61 reviews) - Users value the **comprehensive features** of UKG Pro, enhancing HR efficiency and user experience significantly. (54 reviews) - Payroll Management (53 reviews) **What users dislike:** - Users find UKG Pro's interface **not user-friendly** , citing difficulties in navigation and an outdated design. (50 reviews) - Users note that the **learning curve** can be steep, impacting efficiency and initial usability of UKG Pro. (45 reviews) - Users report **poor customer support** with inconsistent service, making it hard to find timely assistance when needed. (39 reviews) - Users express the need for **limited features** , such as custom profile picture changes and improved workflow functionality. (36 reviews) - Users find UKG Pro's **non-intuitive design** frustrating, particularly during updates, affecting overall system navigation and usability. (36 reviews) - Limited Customization (33 reviews) - Users find **missing features** in UKG Pro, such as complex reporting and outdated payment processes, affecting usability. (31 reviews) - Navigation Difficulty (28 reviews) - Integration Issues (27 reviews) - Slow Performance (22 reviews) ## UKG Pro Reviews ### 1. Easy to use for payroll and PTO information **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge S. | Senior Desktop Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about UKG Pro?** Easy to keep track of my work compensation and manage direct deposits/time off. Conveniently syncs with our Active directory. **What do you dislike about UKG Pro?** I have not run into any issues during my time using UKG. **What problems is UKG Pro solving and how is that benefiting you?** Im only a end user but I like its features and ease of use. **Official Response from Alexandra Fischer:** > We're glad to hear that you find UKG Pro easy to use for managing your payroll and PTO information. It's great to know that the system conveniently syncs with your Active directory. Thank you for sharing your positive experience! ### 2. Overall expierence on UKG **Rating:** 5.0/5.0 stars **Reviewed by:** Karla A. | Technical Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** It very easy to navigate and organize your goals and other personal matters regarding the company. Have not ran into any errors or complications. But the best part is that it is super understandable to navigate even when I train new employees they grasp onto to the information quick!! **What do you dislike about UKG Pro?** The delay communication between the app on the phone verses when you log into to the computer. **What problems is UKG Pro solving and how is that benefiting you?** Tracking employees test scores. When they have completed those test, with whom, and what was taught. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 3. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany H. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about UKG Pro?** UKG is dedicated to helping businesses become great places to work for all employees. Their solutions are designed to ensure that employees feel valued, supported, and engaged, which is crucial for organizational success 2 **What do you dislike about UKG Pro?** I have not had any negative experiences so far. **What problems is UKG Pro solving and how is that benefiting you?** N/A **Official Response from Alexandra Fischer:** > We're glad to hear that you find UKG Pro easy to use and that it helps businesses create great workplaces for their employees. Thank you for your positive feedback! ### 4. Great tool for HR purposes **Rating:** 3.5/5.0 stars **Reviewed by:** Kia H. | Senior Resolution Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about UKG Pro?** Once the system was fully integrated, I'm pleased with all the features! **What do you dislike about UKG Pro?** At first, it was a bit daunting to get used to. **What problems is UKG Pro solving and how is that benefiting you?** Having Everton on one convenient place is GREATLY appreciated! **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 5. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Human Resources/Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about UKG Pro?** I love the fact that when I have questions I can reach out and have someone real take care of my issue. Jake Friedman has gone above and beyond to help me navigate a new job and get the job active. **What do you dislike about UKG Pro?** I haven't found any downsides at this point. All Chattr representatives have been happy and helpful! **What problems is UKG Pro solving and how is that benefiting you?** Chattr makes finding applicants and scheduling interviews so easy! ### 6. Accurate and Easily Accessible Data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about UKG Pro?** Accuracy & easy access. Customer service is great. **What do you dislike about UKG Pro?** BI reports is intimating. BI is fast but creating new report is not user friendly **What problems is UKG Pro solving and how is that benefiting you?** Accurate payroll processing. ### 7. Great product for ATS functionality. **Rating:** 4.0/5.0 stars **Reviewed by:** Stelios K. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about UKG Pro?** Offers solutions for payroll and HR functions. **What do you dislike about UKG Pro?** Cumbersome where to locate certain features and actions. **What problems is UKG Pro solving and how is that benefiting you?** Offering one solution for HR and payroll. **Official Response from Alexandra Fischer:** > Thank you so much for taking the time to leave a review! ### 8. Many Great Tools & Routes **Rating:** 5.0/5.0 stars **Reviewed by:** Emily C. | Huan Resources Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UKG Pro?** I love how many facets you can utilize in UKG Pro. You can find what you're looking for in multiple areas, and there are even mass update options. **What do you dislike about UKG Pro?** Because UKG Pro contains so many things, it can be overwhelming or confusing to a regular user. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro is helping with our time keeping. We especially like the geo-fencing feature and how accurate the timesheets are. UKG Pro also really helps with our organization structure and the assignments of supervisors/managers. ### 9. Growing and Developing and has a Great Team to do it! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly P. | Human Resources Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about UKG Pro?** I like that they have the support for not only fixing things but to help us with training for employees using the system. They have availability for a talking platform for employees so that they can get shifts covered, and put in availability to help with schedule automation. They have a conference that allows us to meet others from our industry to help us with working the system to our benefit! **What do you dislike about UKG Pro?** There are bumps like reporting is it's own monster that can be hard to learn, and even harder to teach new people about. **What problems is UKG Pro solving and how is that benefiting you?** They are working on creating a streamline situation that is all in one app for the employees using it. As an HR Manager, more automation is what is helping them pull ahead. **Official Response from Alexandra Fischer:** > Thank you so much for taking the time to leave your feedback, Kimberly! We truly appreciate it. ### 10. Sr HRIS Analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UKG Pro?** Ease of getting around system and flow to other UKG systems if set up correctly. BI reporting is versatile. EE's love using mobile app. Customer support overall is very quick & helpful. **What do you dislike about UKG Pro?** File management system is lacking basic reporting. Don't like not being able to maintain vendor feeds without UKG, example adding additional field to existing feed. Implemntation: you need to take a lot of training and expected to learn on your own. **What problems is UKG Pro solving and how is that benefiting you?** Reporting can be distributed with emails, dashboards, ad hoc, etc. Data can be pulled as Point in Time. Workflows established so managers or EE can maintain the data with approval where needed. Mobile app usage so ease of access for all levels. **Official Response from Alexandra Fischer:** > We very much appreciate this feedback. Thank you! ### 11. Best system for payroll processing **Rating:** 5.0/5.0 stars **Reviewed by:** Linda O. | Accountant III (Payroll), Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** Processing payroll is simple. I especially like that if at anytime up until the payroll is finalized, you can undo each step. **What do you dislike about UKG Pro?** Sometimes, the support could be better.. **What problems is UKG Pro solving and how is that benefiting you?** UKG continues to improve and enhance the product. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 12. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Samar D. | TA Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about UKG Pro?** The interface of this software is easy to understand. **What do you dislike about UKG Pro?** It needs to be updated more in terms of flexibility to use. **What problems is UKG Pro solving and how is that benefiting you?** Reduces time spent on administrative tasks and minimizes human errors. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 13. UGK Review **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel T. P. | Director of Global Resources, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about UKG Pro?** Mobile access to teams, time off, and the approval process **What do you dislike about UKG Pro?** Password reset functions used to be tedious. **What problems is UKG Pro solving and how is that benefiting you?** It solves for a centralized housing unit for all employee data, time, incentive, bonus, regular pay and goals. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 14. I have enjoyed my time so far using UKG Pro. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about UKG Pro?** The platform is very user friendly & easy to understand. I also like the search feature. **What do you dislike about UKG Pro?** I have had more difficulty with ease of use on the recruiting side of UKG **What problems is UKG Pro solving and how is that benefiting you?** UKG does a great job on tracking where our applicants are in the interview process. It really benefits us by how easy it is to integrate our background check provider through UKG. It has streamlined the process for us! **Official Response from Alexandra Fischer:** > We're happy to hear that UKG Pro has been helpful in tracking applicants and integrating with your background check provider. We're sorry to hear about the challenges you've faced with the recruiting side, and we appreciate your feedback. Our team is dedicated to continuously improving the platform, and we will take your comments into consideration as we work to enhance the user experience. ### 15. Great software for HR Pros **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UKG Pro?** UKG has been a great help when it comes to creating reports more specific to business needs, their customization system allows our team to focus on the metrics that matter most to them. UKG also provides visual analystics into its reporting features, alloing users to view data in graphs and charts. **What do you dislike about UKG Pro?** There has been a bit of a hiccup in having our team members clock in and out using the UKG Timecard system. It seems like UKG servers often crash preventing out team members from being able to utilize the timecard system which can be a bit of a nusiance. **What problems is UKG Pro solving and how is that benefiting you?** Being able to fully customize reports and providing real-time data access. ### 16. ITS GOOD. YOU SHOULD TRY IT. **Rating:** 4.5/5.0 stars **Reviewed by:** Stefplus4 . | HUMAN RESOURCES MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** IT DOES GIVE YOU A LOT OF INFORMATION AND IT IS PRETTY EASY TO USE. I USE IT EVERY DAY. **What do you dislike about UKG Pro?** I WISH I KNEW MORE ABOUT THE REPORTS IT COULD RUN **What problems is UKG Pro solving and how is that benefiting you?** N/A **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 17. My Accruals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** The new face recognition tool is super helpful when it comes to logging in. Punching out and in have becoming easier and faster. Downloading it took no more than a few minutes. I use it daily to Punch, or check schedule, time card. **What do you dislike about UKG Pro?** Not being able to view my Accruals as I was able to on UKG Dimensions. Only downer part about it. **What problems is UKG Pro solving and how is that benefiting you?** Using the app from my phone **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 18. UKG has been a payroll dream! **Rating:** 4.5/5.0 stars **Reviewed by:** Ami W. | Payroll Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about UKG Pro?** Ease of use, efficiency, customer service **What do you dislike about UKG Pro?** Reporting can be quite cumbersome, we may just have too many entities and departments **What problems is UKG Pro solving and how is that benefiting you?** Tax reporting, we had terrible issues with our last HRIS system **Official Response from Alexandra Fischer:** > We're delighted to hear that UKG Pro has been a great payroll solution for you! We appreciate your feedback about the reporting challenges you've encountered with multiple entities and departments. We're continuously working to improve our reporting capabilities to streamline the process for you. ### 19. First time using UKG **Rating:** 5.0/5.0 stars **Reviewed by:** LaTasha L. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about UKG Pro?** I like the ease of finding everything needed for the job description **What do you dislike about UKG Pro?** Nothing that I have seen yet, I love everything about it **What problems is UKG Pro solving and how is that benefiting you?** Helps us with onboarding new employees, everything that they will need is in a centralized location ### 20. UKG payroll **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about UKG Pro?** Stremlined user interface, single sign on. Drives frequent log-ins for staff. **What do you dislike about UKG Pro?** Lack of integration with other systems such as our HRIS **What problems is UKG Pro solving and how is that benefiting you?** Providing time tracking and payroll for staff. ### 21. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Gwendolin F. | Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about UKG Pro?** UKG is easy to use. Everything about your employment is listed there. I utiize it every other week to check my paystub for any errors. You can aslo check on your benefits there as well. You can print out your check stubs, you can find your employee ID number, and also your job title. Just everything and anything you need to know about your jobis listed in UKG Pro. It's very easy to navigate through to get from one page to the next. On open enrollment for benefits is listed there and it's easy to navigate to select your benefits. **What do you dislike about UKG Pro?** There's nothing I like least about UKG Pro. **What problems is UKG Pro solving and how is that benefiting you?** When I need information about my employment I don't have to call HR and wait days to get what I need. **Official Response from Alexandra Fischer:** > We're thrilled to hear that you find UKG Pro easy to use and helpful for managing your employment information, paystubs, and benefits. We're committed to providing a user-friendly experience for our employees. ### 22. One Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about UKG Pro?** It's very user-friendly. I find the numerous features very useful, and it is very easy to navigate and find what you are looking for. You can easily download a report. **What do you dislike about UKG Pro?** I honestly can't think of one thing I dislike but, I don't like that it doesn't feed into other systems. **What problems is UKG Pro solving and how is that benefiting you?** Benefit management. Adding and cancelling plans, changing benefit deduction codes. Tracking absences, LOA's and PTO time off. **Official Response from Alexandra Fischer:** > We're thrilled to hear that you find UKG Pro easy to navigate and the features useful. We appreciate your feedback about the integration with other systems and will work towards improving this aspect in the future. ### 23. UKG Pro is Great!! They can do so much!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about UKG Pro?** I love the simplicity and all around user friendly environment of the system. **What do you dislike about UKG Pro?** I would have loved some more training on Business Intelligence reporting. We run alot of reports and the system is kind of clunky when it comes to reporting. **What problems is UKG Pro solving and how is that benefiting you?** UKG is solving our problems of everything being in one place and ensuring that everything is smooth and concise. We really appreciate the small details. **Official Response from Alexandra Fischer:** > We're thrilled to hear that UKG Pro is meeting your needs and providing a smooth and concise experience. We appreciate your feedback on the reporting functionality and will strive to improve the system for a better user experience. ### 24. UKG **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about UKG Pro?** I like finding my information fast and easily. **What do you dislike about UKG Pro?** Different sections sometimes feel disconnected. **What problems is UKG Pro solving and how is that benefiting you?** Finding my personal info. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 25. Great Addition to our Current ATS **Rating:** 4.0/5.0 stars **Reviewed by:** Heather P. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about UKG Pro?** It simplifies the hiring process. Our recuiters can easily show up to work and find more qualified candidates already on the books within their calendar thanks to their AI and calendar syncronization. We are currently using ICIMS which is a very robust system. We have a lot of moving parts to our business however this is a great layer on top of our current ATS to bring in quality hires. Customer service is great. Michael Nordberg and the rest of the team are super responsive, professional, and wegenuinely enjoy meeting with him and his team members. They have made a lot of improvements for us within the past year so they are really listening to our feedback which is great! We've come a long way with them. **What do you dislike about UKG Pro?** We have to use two separate ATS platforms right now. We looked at integration however we were not confident and didnt want to spend the money required by both systems. Would be nice if the candidate received text cancellations when we close jobs (they do provide email cancellation notifications though so thats good). Reporting could be easier to navigate / view. Wish it had a lot of the features ICIMS has bc we would potentially switch! Chattr makes it so easy for end user to apply and we have a lot of labor positions so this system is very easy for them to start the application process. **What problems is UKG Pro solving and how is that benefiting you?** They have some future updates that will help with efficiencies - unscheduled applicants, black out dates from an organization level, etc. ### 26. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio G. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UKG Pro?** The best part about UKG is the accessibility to everything we may need. I can take a look at pay statements, my time, and more so easily. **What do you dislike about UKG Pro?** The ability to request off using the mobile app would be helpful. **What problems is UKG Pro solving and how is that benefiting you?** It allows for the ability to share information staff needs on their information and it looks the same as what I use as a manager. **Official Response from Alexandra Fischer:** > Thank you for your feedback, Antonio! ### 27. UKG is the best Payroll/HR **Rating:** 5.0/5.0 stars **Reviewed by:** Val Q. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UKG Pro?** How easy it is to use even if I forget to do something, it has a bar to help me go to the action i need **What do you dislike about UKG Pro?** All of the options it gives me whenever I am hiring someone on, it has so much on there that I dont understand sometimes **What problems is UKG Pro solving and how is that benefiting you?** Intergrating with others for onboarding and making it easier to set an employee up ### 28. thoughts on first use of Mo **Rating:** 4.0/5.0 stars **Reviewed by:** Julia M. | senior science technician, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about UKG Pro?** its easy to pass on quick messages, especially thanks to colleagues, including those in other academies **What do you dislike about UKG Pro?** Found it difficult to navigate at first use **What problems is UKG Pro solving and how is that benefiting you?** Can find the names of colleagues in similar roles at other academies relatively simply ### 29. Excellent services and user friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. | Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about UKG Pro?** The interactions are really user friendly and its a very easy platform to navigate,you are indeed a super friendly tool keep it up guys. **What do you dislike about UKG Pro?** I would propose a one sign off option so as to access it instead of having to sign into my account first. **What problems is UKG Pro solving and how is that benefiting you?** MO is solving a 'communication' challenge which is so beneficial as its creates a clear awareness and informs the others on realtime feedback. Its very efficient and also gives me tips on interacting with my colleaques and also commending them. ### 30. Great all in one HR Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Sr. Benefit Consultant II, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2021 **What do you like best about UKG Pro?** I really like how I can view all of my payment details and manage my clock in/out for work every day in one place. I do like that it is secured via VPN and that my personal information is safe and secure. **What do you dislike about UKG Pro?** I don't like that we have to use a separate company portal for insurance information, company directory, and archived company resources. It would be nice to have that all in one place. **Recommendations to others considering UKG Pro:** The functionality is excellent, but there might be other options out there that can have more of an "all in one shop" for employees and resources, but I would recommend it! **What problems is UKG Pro solving and how is that benefiting you?** This is securing all of the company information for employees, etc. while we are working remotely from home. ### 31. Great Employee Engagement Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about UKG Pro?** I have just started working at a new company that uses Mo and think its a great incentive for internal culture building and team rewards. I like the active feed and usability of the home page as well as the easy nature of giving a 'MO' to a colleague! **What do you dislike about UKG Pro?** That it is not used more regularly by our teams! News and engagement for certain awareness days etc. would also be nice to see. **What problems is UKG Pro solving and how is that benefiting you?** An additional benefit for employees and a feel good in bringing teams closer across the business. ### 32. UKG Pro extremely efficient **Rating:** 5.0/5.0 stars **Reviewed by:** gianina S. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about UKG Pro?** That there is an app for your phone to clock in, on the computer plus in person. UKG is easy to used and very simple. It makes requesting for time off extremely fast and convenience. Fixing the clock by submitting the time is efficient if you need to resolver any issues with your hours. **What do you dislike about UKG Pro?** Nothing so far. While i have been using the system everything has been easy. **What problems is UKG Pro solving and how is that benefiting you?** We used it to clock in for work. ### 33. LOVE UKG Pro! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about UKG Pro?** UKG Pro is so user-friendly and intuitive. Compared to other HCM products I have seen/worked in, UKG Pro makes things easy to understand. **What do you dislike about UKG Pro?** SuccessFactors offers a "proxy" ability, where you can essentially log in as anyone in the company. I wish UKG Pro had this ability. **What problems is UKG Pro solving and how is that benefiting you?** Paying our employees accurately and on time. **Official Response from Alexandra Fischer:** > We're thrilled to hear that you find UKG Pro user-friendly and intuitive! We're constantly working to improve our platform, so your feedback is greatly appreciated. ### 34. Easy to use and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** I like that UKG Pro is easy to use and does what I need it to do. **What do you dislike about UKG Pro?** The only thing I have had issues with is integration of information on other platforms, to UKG Pro. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro makes it easier to maintain information in a personnel file for future use. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 35. Nice way of recognition **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina S. | Digital Growth Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about UKG Pro?** This is a great way to acknowledge colleagues and receive feedback for your efforts. **What do you dislike about UKG Pro?** It can be difficult to know when you've been tagged or mentioned because you're notified about all the comments, and it’s also hard to see what you've posted after participating in a Boost. **What problems is UKG Pro solving and how is that benefiting you?** Share the moments that hold the most significance among colleagues. ### 36. Automation, Scheduling & Communication: All in One! **Rating:** 4.5/5.0 stars **Reviewed by:** Will A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about UKG Pro?** That everything can be managed in one place. The scheduling and communication on top of candidate review/pipeline is all done in one platform and quite a bit of it is automated! **What do you dislike about UKG Pro?** I wish it was a little easier and quicker to customize some things **What problems is UKG Pro solving and how is that benefiting you?** Streamline the overall recruiting and hiring process. When we are short on team members, we leave money on the table...it's as simple as that. ### 37. Powerful HR Tool wiith a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about UKG Pro?** It's a very comprehensive platform with great tools for payroll, talent management, and reporting. **What do you dislike about UKG Pro?** The interface isn't very intuitive, and it takes time to learn how to use the system efficiently. **What problems is UKG Pro solving and how is that benefiting you?** Helps centralize all HR processes into a single platform and this reduces manual work, it means less time spent switching between systems. ### 38. Robust HRIS that can be customized and configured as needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaspreet D. | Senior HRBP, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UKG Pro?** The ability to configure the system to best meet our needs and the scaleability - grows with your organization! **What do you dislike about UKG Pro?** Some of the UI is a bit outdated and navigation could be smoother - less clicks/confirmations. **What problems is UKG Pro solving and how is that benefiting you?** Ensures our data is in one spot, easily accessible, correct, and we can report in real time **Official Response from Alexandra Fischer:** > Thanks so much for the review, Jaspreet! ### 39. Very good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about UKG Pro?** I enjoy working with the UKG Rapid Response team. **What do you dislike about UKG Pro?** It takes forever to get a service request work to start. **Recommendations to others considering UKG Pro:** UKG has great customer service and the account manager will be there every step of the way. **What problems is UKG Pro solving and how is that benefiting you?** It allows us to build reports through BI to gather data. **Official Response from Alexandra Fischer:** > Thanks for taking the time to leave a review! ### 40. Ease of urgency **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron A. | Unit manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about UKG Pro?** It does everything BUT meet the potential hires in person, and as a busy entrepreneur, finding time to do the important clerical work ON TOP OF the day to day is one of the largest struggles, and this all but eliminated those woes. **What do you dislike about UKG Pro?** It took me some digging before I could locate the notification settings **What problems is UKG Pro solving and how is that benefiting you?** Locating and scheduling potential hires ### 41. Very user friendly ATS system that I will recommend to any colleague **Rating:** 5.0/5.0 stars **Reviewed by:** Kasey K. | Facility Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about UKG Pro?** The AI driven side of it makes hiring process easier. **What do you dislike about UKG Pro?** Nothing comes to mind, everything about the ATS system I like. **What problems is UKG Pro solving and how is that benefiting you?** The interviewing scheduling process is more streamlined overall. ### 42. I prefer ADP **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about UKG Pro?** I don’t like anything about it. It is outdated. **What do you dislike about UKG Pro?** It is outdated and not intuitive. Printing w2s is a complete unnecessary nightmare. **What problems is UKG Pro solving and how is that benefiting you?** It is a one single database for all things HR and Payroll **Official Response from Alexandra Fischer:** > Hi there, We are so sorry to hear about your experience. If there is anything you would like our team to investigate, please reach out to us at feedback@ukg.com. ### 43. UKG Pro is user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Vicki C. | Sr Payroll and Retirement Admistrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** There are many links and training opportunities to get familiar quickly **What do you dislike about UKG Pro?** That you cannot have more than one UKG session open at the same time (like UKG Ready). **What problems is UKG Pro solving and how is that benefiting you?** the EE interface is very helpful to allow the EE to change and update their personal info **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 44. Overall great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about UKG Pro?** UKG is very user friendly. Managers and team members seem to be able to find anything they need. **What do you dislike about UKG Pro?** For manager self-service, I wish there was a way to add an attachment while submitting the record change opposed to having to enter it separately. **What problems is UKG Pro solving and how is that benefiting you?** We use UKG as our HCM platform. I think it is a great product and easy to use. Reporting in UKG is fairly simple as well. **Official Response from Alexandra Fischer:** > We're thrilled to hear that UKG Pro is meeting your HCM needs and that you find it easy to use. We appreciate your input on the manager self-service feature. ### 45. UKG Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about UKG Pro?** It is easy to use. Customer support, when I've needed it, is great. **What do you dislike about UKG Pro?** I've been using UKG for aprox. 7 years now and up to this point I have not experienced anything I don't like about it. **What problems is UKG Pro solving and how is that benefiting you?** None **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 46. What intersest me and what doesnt interest me about UKG Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Director of Restaurant and Banquet Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about UKG Pro?** The overtime report has been generated and calculated for you. **What do you dislike about UKG Pro?** I currently see all PTOs of multiple associates to whom I don't grant PTO. **What problems is UKG Pro solving and how is that benefiting you?** Providing an overview of errors and necessary corrections without reviewing each associate individually. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 47. It's a great tool to be connected and engaged with colls in the company that you don't work with **Rating:** 4.0/5.0 stars **Reviewed by:** Ruth G. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about UKG Pro?** It fosters collaboration and recognition between colleagues **What do you dislike about UKG Pro?** The number of notifications is too high (by default). Once you set up accordingly with your preferences, this is fixed **What problems is UKG Pro solving and how is that benefiting you?** It is helping to engage with ither colleagues and know more about their achievements in the company ### 48. My experience has been effortless. **Rating:** 5.0/5.0 stars **Reviewed by:** Arlena T. | Unit manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about UKG Pro?** I like the fact that we do t have to schedule interviews or look in two places for them to acces them. **What do you dislike about UKG Pro?** There is nothing that I don't really like about chatter. **What problems is UKG Pro solving and how is that benefiting you?** I havnt had to use this feature. ### 49. Solid Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about UKG Pro?** The various modules that UKG has available for all HR/Payroll needs **What do you dislike about UKG Pro?** I would like to see better support than what it currently is. **What problems is UKG Pro solving and how is that benefiting you?** Currently implementing UKG One View (Global Payroll), which will bring all our countries in one product. **Official Response from Alexandra Fischer:** > Thank you so much for your feedback! ### 50. the best application I have used so far for appreciating the good work people put day in and day out **Rating:** 5.0/5.0 stars **Reviewed by:** manojeet d. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about UKG Pro?** Most helpful feature is I think how we are tagging the team and team members in wider spectrum **What do you dislike about UKG Pro?** I think UI can be worked on as few changes might help in easier browsing and will encourage the usage **What problems is UKG Pro solving and how is that benefiting you?** As a people manager its helping us to encourage and motive our team members by appreciating them in a Public Forum. ## UKG Pro Discussions - [How do I reduce labor costs without cutting headcount?](https://www.g2.com/discussions/ukg-pro-how-do-i-reduce-labor-costs-without-cutting-headcount) - 2 upvotes - [How does real-time workforce intelligence protect margins?](https://www.g2.com/discussions/ukg-pro-how-does-real-time-workforce-intelligence-protect-margins) - 2 upvotes - [What is the difference between a Workforce Operating Platform and HCM software?](https://www.g2.com/discussions/ukg-pro-what-is-the-difference-between-a-workforce-operating-platform-and-hcm-software) - 2 upvotes - [Why do workforce decisions get made too late?](https://www.g2.com/discussions/ukg-pro-why-do-workforce-decisions-get-made-too-late) - 2 upvotes - [What's the value of operating in real time?](https://www.g2.com/discussions/ukg-pro-what-s-the-value-of-operating-in-real-time) - 2 upvotes - [View UKG Pro pricing details and edition comparison](https://www.g2.com/products/ukg-pro/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+22%3A55%3A59+-0500&secure%5Bsession_id%5D=42d19648-aec3-4a6c-8647-d1bfdd1067e4&secure%5Btoken%5D=1934ed2f4569cd4db4011091a4021b3be3d5c2b206b28aa277029aa2cc81ec03&format=llm_user) ## UKG Pro Integrations - 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Web Portal - Benefits Manager - Mobile **Basics** - Reporting - Interoperability - Performance **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Platform - Compensation Planning** - Compensation Budgeting - Merit Cycle Planning - Pay Transparency - Automated Compliance - Reward Structuring - Compensation History **Fatigue Management - Fatigue Risk Management** - Education and Training Modules - Work Schedule Analysis - Fatigue Monitoring - Wearable Device Support - Customizable Risk Models - Alerts and Notifications **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Additional Functionality** - Portal - Dashboard **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Generative AI** - AI Text Summarization **Additional Features - Compensation Planning** - Reporting Capabilities - Workflow Automation - Integrations **Platform Capabilities - Fatigue Risk Management** - Reporting and Analytics - Fleet Management Integrations - Mobile Support **Task Automation - AI Agents for HR** - Autonomous Task Execution **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Content** - Automation - File Sharing **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Data** - Dashboards And Reports - Historical Data **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Mobile Time Tracking** - Time Tracking **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top UKG Pro Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,660 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,535 reviews)