--- title: UKG Pro Reviews meta_title: 'UKG Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2256 reviews by the users' company size, role or industry to find out how UKG Pro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2256 scale: '5' date_modified: '2026-10-16' parent_category: name: HR url: https://www.g2.com/categories/hr ---

UKG Pro Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

UKG Pro Reviews (2,256)

View 4 Video Reviews
Reviews

UKG Pro Reviews (2,256)

View 4 Video Reviews
4.3
2,256 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and ease of navigation of UKG Pro, which simplifies accessing important employee information and managing tasks. Many appreciate the robust reporting capabilities and the support provided by customer service, making it easier to resolve issues. However, some users note that the system can be slow at times, impacting overall efficiency.

Pros & Cons

Generated from real user reviews
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EC
Efrain C.
Systems Engineer
Enterprise (> 1000 emp.)
"Customizable Reports, Multi-Platform Access, and Fast, Reliable Support"
5/5
What do you like best about UKG Pro?

How customizable it is with reports and also the helpful availability in several platforms. Easy accessible remotely and also the support service is fast and reliable Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

When there is one small detail mistake in can withold the payroll process. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Thank you for your thoughtful feedback on UKG Pro!

Justin L.
JL
Justin L.
Diesel Technician
Small-Business (50 or fewer emp.)
"Quick, Easy Access with Handy Home Screen Shortcuts"
5/5
What do you like best about UKG Pro?

all the useful things have shortcuts on the home screen for quick and easy access Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

so far everything is great and i've been using the update for months now Review collected by and hosted on G2.com.

BS
Barker S.
Payroll Coordinator
Enterprise (> 1000 emp.)
"Powerful BI Reports, Analytics, and AI Support for Payroll Auditing"
5/5
What do you like best about UKG Pro?

I enjoy the Bi Reports that are available and in gateway the analytics section plus the AI support where you can ask defined questions to help with auditing payroll. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

We do prevailing wage for certified payroll and the system does not seem to have a way to calculate those additional wages on projects. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
AG
Verified User in Gambling & Casinos
Enterprise (> 1000 emp.)
"Centralized Platform That Brings Everything Together"
4/5
What do you like best about UKG Pro?

I like that it has the capability to bring everything together in one centralized place. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Even though all the products are UKG, they still feel separate. It would be nice if everything were truly one unified product, instead of hearing, “Oh, that’s Pro,” or “That’s WFM,” so it’s different. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Thank you for sharing your thoughts on UKG Pro. We're pleased that the centralized platform brings everything together for you!

MH
Matthew H.
Accounting Restaurant Manager
Enterprise (> 1000 emp.)
"Intuitive Mobile App That Streamlines Work Management"
4/5
What do you like best about UKG Pro?

Navigating the mobile application is intuitive, with its features thoughtfully arranged to help me quickly locate what I’m looking for. It makes accessing company information efficient and allows me to manage my work hours, PTO, and other labor-related tasks with ease. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The application is limited to mobile devices and cannot be accessed through web browsers such as Chrome or Safari. Additionally, it tends to run slowly unless you are connected to Wi-Fi. I also find the process of applying PTO hours to days off and vacation time somewhat confusing. Because the system is mobile app-based, it can be difficult to print out useful information when needed. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Simple, Easy Navigation for Employee Database Info"
5/5
What do you like best about UKG Pro?

Simplicity in tool usage, easy to navigate and find the required information in the employee database. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

There is nothing so far to be disliked. I am the user of this tool and so far happy with the usage. Review collected by and hosted on G2.com.

Denise F.
DF
Denise F.
Payroll coordinator
Mid-Market (51-1000 emp.)
"Easy to Use with a Simple, Straightforward Layout"
5/5
What do you like best about UKG Pro?

It’s easy to use, with a simple layout that makes it straightforward to navigate and quickly find what you’re looking for. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Since the new version, I’m getting an error when I try to complete some of my daily tasks, and it slows down my work. The updated look is also a bit different than what I’m used to. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Hi Denise,

Thank you for taking the time to leave a review!

Attiyah A.
AA
Attiyah A.
Office Administrator
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Convenient Mobile Punch In/Out Access"
4/5
What do you like best about UKG Pro?

The mobile access of being able to punch in and out through the app Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I wish I could see time off hours and requests in a better format Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Mid-Market (51-1000 emp.)
"User-Friendly and Easy to Navigate, with Exceptional Support"
5/5
What do you like best about UKG Pro?

I like how user friendly the system is, once you learn how everything ties together its easy to navigate. I also have a wonderful client services contact Danny Pyo who is always available and beyond helpful. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The system logs you out so quickly. I am constantly resigning in. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

We're glad to hear that you find UKG Pro user-friendly and easy to navigate. Thank you!

Jamie B.
JB
Jamie B.
Optical Associate
Small-Business (50 or fewer emp.)
"Modern, Easy-to-Navigate Interface That Makes Work Simpler"
5/5
What do you like best about UKG Pro?

It’s much easier to work with. It’s easy to find the section I need, and it looks so modern! Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The inbox can sometimes confuse me with dates. Review collected by and hosted on G2.com.

Questions about UKG Pro? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Erin S.
ES
Erin Satterthwaite
•
Last activity 4 months ago

How does real-time workforce intelligence protect margins?

2 Upvotes
0
Join the conversation
Erin S.
ES
Erin Satterthwaite
•
Last activity 4 months ago

How do I reduce labor costs without cutting headcount?

2 Upvotes
0
Join the conversation

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

21 months

Average Discount

10%

Perceived Cost

$$$$$
UKG Pro Comparisons
UKG Pro Features
Benefits Administration
User, Role, and Access Management
Payroll Reporting
User, Role, and Access Management
Payroll Entry
Time Off Accrual
Direct Deposit
Web Portal