Trainual Reviews & Product Details

Trainual turns documentation into execution — and chaos into confidence. Trainual is an AI-powered training, learning, and knowledge management platform built for teams that need clarity, consistency, and accountability. Think of it as your all-in-one knowledge base meets modern LMS — where every how-to, role, process, and policy lives in one central place. No more disconnected teams or scattered docs. With Trainual, your SOPs, training content, and company knowledge are centralized, searchable, and assignable — so the what, how, and who stays crystal clear. Whether you're training new hires, upskilling your team, or handing off responsibilities, Trainual ensures everyone knows how to do things the right way — right when they need to. Start by documenting how work gets done. Create step-by-step guides and process documentation in minutes with AI-powered tools that help you move fast and stay consistent. Then, turn that into role-based training paths tailored to each job function. From operations and orientation to policies and procedures and even compliance, Trainual aligns your team and makes your systems scalable. Assign individual and role-based responsibilities, track training progress, and automate accountability. And with AI-powered search, smart suggestions, and a connected knowledge base, answers are always easy to find — and even easier to follow. The result? Faster training. Clearer expectations. Aligned, happy teams.

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Trainual

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Trainual Community

Product Description

Train employees, contractors, salespeople, interns, vendors, and customers with one simple system.

Overview by

Jonathan Ronzio

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Trainual Integrations

(46)

Verified by Trainual

Trainual Media

Trainual Demo - Stay on top of training in one, easy-to-access spot

The Home page is your snapshot of everything you need to do (and know!) in Trainual. From here, you can view progress at a glance, reference assignments you’ve completed, and jump right into training to-dos. Plus, quickly access training and team insights.

Trainual Demo - One organized spot for all your processes, policies, and people

Trainual is more than an onboarding and training tool. It’s an interactive wiki for your business. Once your team starts documenting what they do, you’re on your way to building a turnkey operations manual and playbook for every role in your business.

Trainual Demo - Easy step-by-step training with videos, GIFs, and 700+ content integrations

Do you people prefer to watch videos instead of reading an employee manual? Probably. Do people love GIFs? Yup. Trainual makes training easy and fun! Embed videos, GIFs, and images, slides, etc. right into your step-by-step training modules whenever you want to make it easier or more fun to expla...

Trainual Demo - Easily start with 300+ Templates

Get a head start on documentation with our pre-built library Templates. Simply add any template to your account and customize it to fit your unique business. We have templates for HR, Marketing, Sales, specific tools like Slack and Zoom, and so many more.

Trainual Demo - Assign roles and responsibilities to team members and groups

Use the role chart to map out your current (and future) reporting structure by role. Plus, get a snapshot of where employees should — and shouldn’t — spend their time with the Delegation Planner. Who's accountable for what has never been more clear.

Trainual Demo - Keep tabs on training and onboarding with people and subject reports

See snapshots of team-wide and individual training progress, plus the team’s overall completion for each training. Giving you a quick glance at what’s overdue, what’s been e-signed, test results, and more! (Google Docs can’t do that.)

Meet Trainual. The easiest way to train and grow your team - all in one place.

Get to Know Trainual: Explore Key Features and How it Works

Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.

Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!

Official Downloads

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150+ Topics to Document in Your Business (Checklist)

Interactive Demo

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Kyle C.

Project Coordinator

Small-Business (50 or fewer emp.)

5/13/2025

"Force Home Service and Trainual"

5/5

What do you like best about Trainual?

We've been using Trainual for a couple of years now, and it’s been a total game-changer for how we manage our processes and documentation. It’s super easy to organize everything from SOPs to onboarding guides, and our team always knows exactly where to find what they need.

The platform is clean, intuitive, and keeps everyone on the same page—which has been a huge help as we’ve grown. I’m really looking forward to building even more into Trainual in the years ahead. It’s become a key part of how we run our business. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

In the beginning it was a little more of a strucle to create documentation in other plateforms and impliment into Trainual. All these have been addressed and the ease of use now is much more helpful. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Thanks so much for sharing this, and huge shoutout to the Force Home Service team! We’re thrilled Trainual has become such a core part of how you run the business. 🙌

It’s great to hear how things have evolved—from those early struggles with importing content to now having a smooth, streamlined system that keeps everyone aligned. That growth is exactly what we love to see.

We’re excited to keep building right alongside you. Thanks for being part of the Trainual journey!

Yoismar Alejandra S.

Process Engineer

Mid-Market (51-1000 emp.)

3/25/2025

"Game-changer"

5/5

What do you like best about Trainual?

We've been using Trainual at our hair product manufacturing company, and it's been a game-changer. The platform allows us to create customized training modules that perfectly fit our unique processes, from production techniques to safety protocols. It’s easy to organize all our training materials in one place, making it accessible for every team member across different departments. With Trainual, we can ensure that all employees, whether new or experienced, stay up-to-date with industry standards and internal best practices. It has improved consistency in our operations and saved us significant time when onboarding new staff. We highly recommend Trainual for any company in manufacturing looking to enhance their training process! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The only thing I haven't liked about Trainual is that I haven't been able to upload videos directly to the app, as I have to use an external drive. Everything else has been perfect. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Hey Yoismar — this is such an awesome review. Thank you for sharing!

We love hearing how Trainual’s helping streamline training across your production and safety workflows. It’s great to know it’s saving time and keeping your team aligned, no matter the department or experience level.

Also, really appreciate the note about video uploads. Just a heads up — you can upload videos directly into Trainual without using an external drive. We’ve linked a quick resource to help walk you through it!

Thanks again for the kind words — and for making Trainual part of your process! 💜

See how Trainual improved

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

7/28/2025

"Trainual is Very Useful in Professional Spaces"

5/5

What do you like best about Trainual?

I really enjoy that Trainual is easy to navigate; its structure is very organized and straightforward. Whether I'm navigating through modules as a viewer, or creating content to teach others, the tools make it easy to digest and create material in a simple and stress-free way. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

It's difficult to find downsides about Trainual, but if I have to pick one, I'd say that it's a bit distracting or necessary that my training progress changes to incomplete whenever my teammates add a new page or publish additional content to a Trainual that I previously completed. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

As an audio editor that is constantly switching been different podcast shows, my priority is assuring that I know the guidelines and rules for each show so that they meet the correct standards. Not only that, but it's important that everyone on my team knows the nuances of each show. Trainual helps us solve this problem before it even becomes the problem. New hires use Trainual to learn how to edit a show, and if necessary, more experienced editors like me can reference previous Trainuals to get a quick refresh on the practices and protocol. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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We’re so glad Trainual’s making things easier for you and your team! Thanks for calling out the progress reset, we know that can be frustrating and will share it with our product team as we look for ways to make tracking feel more seamless. We're grateful to have you as part of the Trainual community!

Ira S.

Consultant

Mid-Market (51-1000 emp.)

5/20/2025

"A capable and easy solution"

5/5

What do you like best about Trainual?

Trainual offers the ability to handle several different use cases that include policies and procedures, context-sensitive help solutions, and general communications. All of this is provided in a relatively easy user experience. When onboarding, I also found the help and services team to be very friendly and responsive. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I would like to see a little more granularity in the ability to group different sets of training materials. This is a minor inconvenience that was solvable through me making a few adjustments to my planning. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Thanks so much for the thoughtful review! We’re glad Trainual is helping you cover everything from policy management to context-sensitive help—all in one place. 🙌

Appreciate the shoutout to our onboarding and support team (they’ll be thrilled!) and your note about organizing content. Totally hear you on wanting more granularity, and we’re always working on ways to make content management even more flexible. Stay tuned for some updates coming soon!

Thanks for choosing Trainual to support your team’s training and compliance needs!

Chiara L.

Director of Systems Implementation and Compliance

Mid-Market (51-1000 emp.)

5/12/2025

"Super helpful for training and keeping things organized"

5/5

What do you like best about Trainual?

Trainual made our training process way easier and actually kind of fun. I love how easy it is to build training that doesn’t feel boring. You can use emojis, GIFs, videos—whatever works best for your team. It keeps everything in one place, so people stop asking the same questions repeatedly. It’s super user-friendly and makes onboarding and updating SOPs simple. I also like that you can track who has seen what, assign tests, and ensure no one misses anything important. Huge time saver for our team! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

There are a few limits in terms of design—sometimes I wish I could move things around more freely. The analytics/reporting could be better, especially when you want to see how engaged people are. But overall, it does what we need it to do. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual is helping us solve the chaos of inconsistent training and scattered info. Before, we had people learning things differently depending on who trained them, or asking the same questions over and over. Now, everyone gets the same info, in the same way, and we can update it all in one spot when things change. It’s saved us tons of time, improved consistency, and made onboarding way smoother. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Hey Chiara — this review just made our day!

We’re pumped to hear Trainual has made training easier and more fun (emojis and GIFs FTW 🎉). Sounds like your team is seriously leveling up onboarding and keeping those repeat questions to a minimum — love to see it.

Totally get what you mean on the design flexibility and analytics. We’re always thinking about how to make things more customizable and insightful. Feedback like yours really helps us keep those gears turning.

Thanks for sharing your experience — and for making Trainual part of your process! 🚀

Brandon C.

Learning & Process Coordinator

Small-Business (50 or fewer emp.)

5/12/2025

"A Game-Changer for Process Documentation"

5/5

What do you like best about Trainual?

Centralized Knowledge Hub: Everything from SOPs to onboarding materials lives in one place, making it easy for new hires and seasoned team members to find what they need quickly.

Structured Onboarding: You can create clear step-by-step training paths for different roles, which ensures consistency and reduces the burden on supervisors.

Role-Based Assignments: You can assign content to specific roles or individuals, so team members only see what's relevant to them.

Searchable & Easy to Update: Information is searchable and can be updated in real time, so your team always has the latest version without needing to reprint or re-share documents.

Accountability & Tracking: Built-in progress tracking and test/quizzes make it easy to verify comprehension and completion.

Scalability: Ideal for growing teams-you can onboard faster without sacrificing quality.

Consistency: Ensures everyone learns and performs tasks the same way.

Time-Saving: Cuts down on repetitive explanations and shadowing.

Professionalism: Makes your training look polished and thorough, which improves employee confidence and perception.

Remote-Ready: Great for hybrid or remote teams who can't always train in person. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Search Limitations: The search function can be finicky or less intelligent than expected. If content isn't well organized or tagged, it may not always surface the most relevant results.

Quiz Functionality is Basic: While quizzes help with accountability, the options are limited (e.g., multiple choice or true/false only) and lack deeper testing methods like simulations or open-ended questions.

Content Can Feel Siloed: There's a lack of smooth cross-linking or referencing between different topics and processes, making complex workflows harder to follow holistically.

Initial Setup Time: Although intuitive, building your training library from scratch requires a significant upfront investment.

Mobile App is Basic: The mobile experience is usable but not robust, which can be frustrating for field employees who rely on mobile access.

Content Page Organization is Cluttered: The main Content page lists everything in one long view, which becomes overwhelming as your library grows. There's currently no way to create collapsible folders or visual separation by department, which makes it harder to keep things clean and intuitive, especially for companies with multiple teams like HVAC, Plumbing, Electrical, Admin, etc. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

As Godby grows, it becomes harder to train new hires consistently, ensure everyone is following the same processes, keep SOPs and knowledge from getting lost, scale operations without creating confusion, and holding employees accountable. Trainual is helping us solve it by centralizing all our training and procedures in one searchable, accessible location. It standardized onboarding and task execution so every employee is trained the same way. It also saves time by reducing repeat explanation and shadowing. Trainual enables accountability with tracking and quizzes to verify understanding. It also supports growth by making our systems and processes scalable. In conclusion, Trainual replaces tribal knowledge and one-off training with a sytemized, repeatable process, so that Godby runs smoother, and our people are more confident and capable. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Hey Brandon — thank you for such a comprehensive and insightful review!

It’s incredibly rewarding to hear how Trainual is supporting Godby’s growth by bringing structure, consistency, and scalability to your onboarding and training processes. From reducing tribal knowledge to building confidence across your team, it’s clear you’re putting the platform to great use — and we’re honored to be a part of that.

We really appreciate your honest feedback on where we can improve too. From search intelligence to mobile experience, quizzes, and content organization — every one of these points is helpful and valid. We’re always working to make the platform more intuitive and powerful, and feedback like this helps guide that progress.

Thanks again for sharing your experience in such detail. If you ever want to dive deeper into any of your suggestions, our team would love to chat. 💜

James B.

Credentialing Coordinator

Mid-Market (51-1000 emp.)

5/12/2025

"Great platform, but needs some minor tweaks."

4/5

What do you like best about Trainual?

It's fairly intuitive and user friendly, and offers a wide array of useful tools to vary the trainings I'm writing. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I would like to see easier access to a basic color pallet instead of just the pastels on display. I realize I can utilize hex codes from a different site (and do), but it would be much more convenient if you made them available directly on Trainual.

I also notice that you changed how I can size cut and paste inserts. It used to be that I could click on a corner and JUST adjust the size, but now that also causes the insert to move around. It's far more cumbersome that way. I wish the methods for moving the inserts and adjusting their size were completely separate. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Hi James — thanks so much for the thoughtful review!

We’re glad to hear Trainual’s been a helpful hub for consolidating your policies and procedures, and that the flexibility in training tools is making a difference in how you build and deliver content.

Really appreciate the specific feedback around the color palette and content resizing — those are great observations. We totally understand how small design tweaks can make a big impact on your workflow, and insights like yours help us continue improving the experience for everyone.

Thanks again for sharing — and for helping us get better with every piece of feedback!

Allison H.

Executive Assistant

Small-Business (50 or fewer emp.)

7/28/2025

"Training staff is so much easier!"

5/5

What do you like best about Trainual?

I like that trainual is very user friendly and it does not take forever to create projects. I also like how many features it allows me to use & how easy it makes it to read for staff. It is super easy to track progress. I was able to also meet with our Trainual specialist who was super helpful when I was needing a refresh on how to use Trainual again. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish that we could do more "sub" topics in a topic. I don't really have any other issues with Trainual. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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This just made our day, thank you! 🙌 We’re so glad Trainual’s making life easier for both you and your team (and shoutout to our Customer Experience team for being rockstars). We have some super exciting updates coming this summer relating to topics and organization, stay tuned for more details!

Ali O.

COO

Small-Business (50 or fewer emp.)

10/21/2025

"AI Test Creation Is Impressive, But Loading Can Be Slow"

5/5

What do you like best about Trainual?

I love the ai feature of reading the content and creating test Review collected by and hosted on G2.com.

What do you dislike about Trainual?

sometimes its really slow to load which sucks. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Love hearing that AI test creation is making your life easier — and congrats on the team growth! We know slow loading is a drag, and we’re working hard behind the scenes to speed things up.

Geraldine L.

Training Delivery Lead

Consumer Services

Mid-Market (51-1000 emp.)

5/17/2025

"It is super easy to organize our training materials and get new team members up to speed quickly."

5/5

What do you like best about Trainual?

It's straightforward. It simplifies onboarding and training by putting all our SOPs, guides, and processes in one easy-to-navigate platform that helps us save time and keeps everything consistent for the team. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

None so far. It has been smooth and reliable to use. It’s user friendly and well organized, and so far, I haven’t run into any issues or limitations that would affect our training flow. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual is solving the problem of inconsistent training and scattered documentation. By centralizing all our processes, SOPs, and training materials, it ensures that every new hire gets the same quality onboarding experience. It also saves us time and helps maintain accountability across the team. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Thank you for the kind words, Geraldine! We’re so glad Trainual is helping you keep onboarding consistent, organized, and efficient. That’s exactly what we’re here for. 🙌

It’s awesome to hear that things have been smooth and user-friendly so far. We love knowing we’re saving your team time while making training easier and more reliable for every new hire.

Thanks for being part of the Trainual community!