--- title: Trainual Reviews meta_title: 'Trainual Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1064 reviews by the users' company size, role or industry to find out how Trainual works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1064 scale: '5' date_modified: '2026-07-21' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Trainual Reviews **Vendor:** Trainual **Category:** [Training Management Software](https://www.g2.com/categories/training-management-systems) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,064 ## About Trainual Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. ## Trainual Pros & Cons **What users like:** - Users find Trainual to be **incredibly easy to use** , streamlining training and improving onboarding processes effectively. (166 reviews) - Users appreciate the **user-friendly design** of Trainual, facilitating easy training management and process updates. (84 reviews) - Users value the **clarity and ease of Trainual's training system** , ensuring effective onboarding and compliance across teams. (81 reviews) - Users appreciate the **intuitive and user-friendly features** of Trainual, enhancing training with multimedia and easy updates. (67 reviews) - Users find Trainual's **intuitive interface** simplifies onboarding and training, enhancing team efficiency and consistency. (63 reviews) - Users find the **organizational structure helpful** for managing content and ensuring team alignment effortlessly. (57 reviews) - Course Creation (54 reviews) - Easy Setup (53 reviews) - Onboarding (52 reviews) - Organization (50 reviews) **What users dislike:** - Users express frustration over **limited features** , wishing for more customization and flexibility in Trainual's platform. (41 reviews) - Users express concerns over **missing features** and limited customizations, impacting their overall experience with Trainual. (41 reviews) - Users find the **limited customization** options frustrating, impacting efficiency and the overall user experience with Trainual. (35 reviews) - Users face **organizational difficulties** with Trainual, struggling to manage course assignment and hierarchy effectively. (25 reviews) - Users find **poor navigation** within Trainual challenging, leading to confusion and difficulty in locating information efficiently. (24 reviews) - Confusion (22 reviews) - Users struggle with the **learning curve** of Trainual, finding it initially complicated and time-consuming to master. (21 reviews) - Limited Capabilities (21 reviews) - Not User-Friendly (21 reviews) - Formatting Issues (18 reviews) ## Trainual Reviews ### 1. Revolutionized Our Onboarding Process **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley L. | Office Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I use Trainual to help train our team and assist in onboarding. It's helped us avoid constantly repeating ourselves, as any question a new hire has is already answered through Trainual. I like how easy it is to use and how customizable it is, allowing us to match our company needs and eliminate the repetition of information. The initial setup was super simple, and I even started it without having to watch the tutorial videos. **What do you dislike about Trainual?** The only issue I have ever had is with uploading videos. I wish I could just drag and drop videos into the document, but instead I usually post it on YouTube and add in the link. I wish that I could integrate ServiceTitan and ServiceChannel. **What problems is Trainual solving and how is that benefiting you?** Trainual helps reduce repetitive explanations by answering new hire questions and matches our company needs with easy customization. **Official Response from Rachel Astori:** > This is music to our ears! We appreciate the feedback on video upload and will be sure to pass this to our product team. Thank you for the thoughtful words. ### 2. A Solid Start to Organizing the Chaos **Rating:** 5.0/5.0 stars **Reviewed by:** Tosha L. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Trainual?** It’s really easy to use and didn’t take much effort to get started. The layout is clean, so you’re not constantly explaining it to people. We haven’t fully rolled it out yet, but even in limited use it’s been helpful having processes in one place instead of scattered everywhere. Also, their customer support is top-notch—quick, helpful, and easy to work with. **What do you dislike about Trainual?** There are a lot of features, which is nice, but it can feel like more than you need when you’re still figuring out your structure. **What problems is Trainual solving and how is that benefiting you?** It’s giving us a central place for SOPs, documentation, and all the “how do we do this again?” type stuff that used to live in people’s heads or scattered files. It’s also been a bit of a nudge (in a good way) for long-tenured managers to actually document their processes instead of relying on memory or verbal handoffs. That alone is making things more consistent and a lot easier to pass on to others. **Official Response from Rachel Astori:** > Thank you for such a real (and relatable) take! Getting everything out of people’s heads and into one place is a huge win, and we love that Trainual’s helping make that happen. Totally get how it can feel like a lot at first, too — that’s something we see as teams build their structure. We really appreciate you being part of the Trainual community! ### 3. Flexible Training Platform with Customizable Features **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | Chief Strategy Officer (CSO), Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I love the flexibility of Trainual. I can include various types of content like videos, documents, written text, and more, which really helps accommodate different learning styles among my staff. It's nice to have a platform where I can share materials that everyone can use regardless of how they learn best. Trainual also allows me to see exactly how much my team has accomplished, tracking the percentage of training completed, which is very helpful for us. The initial setup was super simple, at least from my perspective. **What do you dislike about Trainual?** Nothing to report **What problems is Trainual solving and how is that benefiting you?** I use Trainual to onboard new agents efficiently, providing comprehensive training and retraining options. It supports various learning styles with videos, documents, texts, and audio, ensuring everyone can access information. The progress tracking feature is very helpful to see what percentage of training is completed. **Official Response from Rachel Astori:** > Nothing to report on dislikes — love to see it! Glad the flexibility and progress tracking are making a real difference for your team. Thanks for being part of the Trainual community! ### 4. Trainual Makes Training Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kerwin B. | Customer Service Specialist, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Trainual?** We really like the improved organization of content and how easy it is to track team progress. The platform makes it simple to keep our training materials updated and ensures everyone stays on the same page. **What do you dislike about Trainual?** It would be great to see more customization options and deeper reporting features in the future to help teams get more insights from their training data. **What problems is Trainual solving and how is that benefiting you?** Trainual solves the problem of scattered, disorganized training materials by providing a centralized platform for creating, organizing, and delivering training content. This benefits me by saving time and effort in onboarding new team members, ensuring consistency in training across the organization, and enabling easy access to resources for continuous learning and development. **Official Response from Mallory Glessner:** > Hey Kerwin! Appreciate you sharing your feedback. Stoked to hear Trainual is making your company training more efficient and enjoyable (dare we say more fun?!). We have grown our product to meet customers of larger sizes, but take pride in how well we still serve smaller organizations. If ever you feel like you need coaching or support on simple best practices for a smaller company - we have folks chomping at the bit ready to help you lock in your A-game strategy. Just reach out. Appreciate you taking the time here! ### 5. Streamlined SOP Management, Minor Speed Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Marine M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** I use Trainual to create and organize all SOPs for our office, and it makes it easier to find whatever subject we are looking for by keeping all forms of SOPs in the same spot. I like Trainual's layout and its ability to integrate text, images, videos, and links. It also makes it easy to add screenshots and Loom videos to subjects. **What do you dislike about Trainual?** It often takes time to load or reload. Sometimes the website freezes too. Maybe a tool that would help identify duplicate subjects. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to create and organize all SOPs for our office, making it easy to find the subject we're looking for and keeping everything in one place. The integration of text, images, and Loom videos simplifies adding content to subjects. **Official Response from Rachel Astori:** > Thanks for sharing your experience! It’s so good to hear content creation, sharing, and Loom videos have been working well for your team. We're grateful for the note on the lag and load times — that can definitely slow things down when you’re building and we'll be sure to pass this to our product team. If you want some hands on help, our support team would be happy to help troubleshoot or compare notes on setup and browser performance. ### 6. Great AI Features for Building Processes and Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Andres G. | Head of Support Team, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Trainual?** It’s a very good platform for inputting my processes and templates. The AI features are great, and they’ve been very helpful. **What do you dislike about Trainual?** Not much to say—it's just that I’m not able to attach most files to it. **What problems is Trainual solving and how is that benefiting you?** It helps our organization by improving the structure of our documents and processes. **Official Response from Rachel Astori:** > We're thrilled to hear you're loving Trainual and utilizing the AI features. Thanks so much for the feedback! ### 7. Trainual Makes Tracking Goals and Sales So Much More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Trainual?** I love being able to utilize the scorecard tool for my team. It makes tracking our goals, leads, sales, etc. so much more efficient and my team loves it too. **What do you dislike about Trainual?** Trainual is still in the early stages so my team likes to think through different additions and pathways that will be helpful to add for future. **What problems is Trainual solving and how is that benefiting you?** It's making my team's communication much more efficient. I can glance at their scorecard and quickly get an idea of how they're performing. It saves me so much time. **Official Response from Rachel Astori:** > The scorecard tool is one of our favorite new additions — so glad it's already making a difference for your team! We're just getting started with the Operations suite and there's a lot more coming. Keep the ideas flowing, feedback like this is exactly how we make it better! ### 8. Engaging, Interactive Training Platform with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** susan w. | Exective Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I think what I like the most about Trainual is that it's visually appealing and fun. It's interactive and has a lot of features that are just user-friendly. The features basically make people want to be in the training a little bit more, to play around in it so that they can learn more as they go. **What do you dislike about Trainual?** I don't really love that Trainual is not as effective as in-person training. We've been using it for about a year, and I've noticed that the performance of employees has dropped off significantly. So even though they go to the portal and test well, the operational skills they've learned aren't good. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to consolidate training materials on one platform with written and visual learning styles, enhancing learning flexibility and engagement. **Official Response from Rachel Astori:** > Really glad the experience feels engaging — that matters. The feedback on translating training to on-the-job performance is something we take seriously, and we'd love to dig into this with you. Our support team can help explore ways to bridge that gap — please don't hesitate to reach out! ### 9. Simplified Onboarding with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Robin S. | Clinical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Trainual?** I really like how user-friendly Trainual is. It's easy to get in and out of and find things, which is a big improvement from the previous system we used that was difficult and clunky. Love the Ai searching function. **What do you dislike about Trainual?** I find some of the document formatting tricky, and I noticed that the loading for videos is lengthy. **What problems is Trainual solving and how is that benefiting you?** I use Trainual for concise, easy onboarding. It's user-friendly, making it simple to get in and out and find things, unlike our previous clunky system. **Official Response from Rachel Astori:** > Robin, so glad to hear you are liking Trainual and finding it easy to use. Thank you so much for your feedback and being part of the Trainual community! ### 10. Trainual: Our Easy Single Source of Truth for Onboarding, SOPs & Ongoing Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Bri B. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** We use Trainual agency-wide as our single source of truth. It powers everything from onboarding and SOPs to ongoing learning and development, so our team always knows how we operate and where to find answers. It keeps our processes organized, and it’s genuinely easy to use and update, which makes adoption across teams simple. **What do you dislike about Trainual?** I’d love to see a ChatGPT integration that allows users to ask questions and get clear, conversational answers pulled directly from our Trainual content. **What problems is Trainual solving and how is that benefiting you?** Trainual solves the problem of scattered knowledge, inconsistent processes, and tribal information living in people’s heads. By centralizing everything into one system, Trainual gives us clarity, consistency, and accountability. New hires ramp faster, teams execute more consistently, and leaders spend less time answering repeat questions or retraining on the same processes. **Official Response from Rachel Astori:** > This is exactly the kind of use case we love to see. Having one clear place where teams can find answers, stay consistent, and keep learning makes such a difference. Awesome news! We recently released our new AI assistant directly inside Trainual, so now your team can ask questions directly in the search bar and get a conversational answer based on your content. If you'd like to learn more our support team is available to help teach you and your team how to use it! ### 11. Empowers Teams with Intuitive Training Management **Rating:** 5.0/5.0 stars **Reviewed by:** Estela G. | Human Resources Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Trainual?** I really like Trainual's user-friendly interface. It's easy to navigate, and the intuitive layout, search function, and clear organization make using it a smooth experience. Trainual simplifies our training process, reduces repetitive questions, ensures consistent information, and helps new team members get up to speed faster. The initial setup was really easy and intuitive. I also enjoy your emails about new updates; they are very charming. **What do you dislike about Trainual?** Sometimes I find that certain updates or new content aren't immediately noticeable. It could be helpful to have a clearer way to highlight recent changes or important updates so nothing gets missed. **What problems is Trainual solving and how is that benefiting you?** Trainual simplifies training, reduces repetitive questions, ensures consistent information, and speeds up onboarding. It saves time, keeps everyone aligned, and efficiently handles training and referencing procedures. **Official Response from Rachel Astori:** > Thank you so much for the review, it sounds like Trainual has really become a core part of how your team operates. Bringing everything into one place and creating that clarity is exactly the goal. And thanks for calling out customization too — that’s super helpful context as we think about how teams want to tailor things to fit their workflows. We'll make sure our product team sees this! ### 12. Simple Yet Effective for Team Coordination **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Trainual?** I really like the simplicity of Trainual. I find the tracking and assignment of tests, along with the recurring notifications for subject owners, especially valuable. **What do you dislike about Trainual?** I feel the initial setup of Trainual was pretty tedious. I also wish the upload startup process could be simplified, like being able to just upload existing PDFs or Word docs and have them transcribed. **What problems is Trainual solving and how is that benefiting you?** Trainual helps me with training, onboarding, cohesion, and retraining, making my team coordination smoother. **Official Response from Rachel Astori:** > Incredible to hear Trainual has been helping with training, onboarding and cohesion! We have a few different upload options for both PDFs and docs, if you haven't tried them out already, our support team would be happy to help. ### 13. Easy to Navigate, Helpful AI Editing, Great setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Trainual?** I like that while we were creating the information feed for the program it challenged leadership in our company to actually create policies and procedures that did not exist. It forced people to address and make policy. The software is very easy to navigate and the edit/AI features truly helped to finish "thoughts". The support from Jason was tremendous and even though he continually repeated himself it did help advance discussions. Pricing I have no idea on. The software performed as advertised.Integration into our business never happened as we never got to the end. **What do you dislike about Trainual?** I enjoyed reviewing what other people had entered and editing to real world expectation. As far as dislike we never launched the program company wide to see how it would integrate into our daily routines. **What problems is Trainual solving and how is that benefiting you?** I found it helpful that we were able to quantify what our processes and policies are, but unfortunately, we did not launch it company wide. **Official Response from Rachel Astori:** > The process of building in Trainual forcing real policy conversations — that's an underrated win. Hope you get to the full launch soon, and we're here when you're ready! ### 14. Solid Training Tool with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Cody T. | Training and Development Lead **Reviewed Date:** February 05, 2026 **What do you like best about Trainual?** I love that Trainual acts as an LMS in many ways. It's great for creating meaningful trainings and allows people to complete training on their own time. I appreciate that it serves as a great resource to ensure everyone stays on the same page. The ability to share via video and pictures, and break up content so it's not just long pages of manuals, makes it engaging. I also love that you can gauge understanding through tests, which adds an interactive element. The initial setup was pretty easy too. **What do you dislike about Trainual?** I think it’s pretty limiting in the fact that participants can’t upload videos as a test response from their phone or photo library. It would be nice for participants to be able to record a video or upload from photo library on tests to demonstrate their understanding of the work. **What problems is Trainual solving and how is that benefiting you?** Trainual allows us to create meaningful trainings that people can complete at their own pace and acts as a great resource to keep everyone aligned. It facilitates engaging learning through multimedia and comprehension testing. **Official Response from Rachel Astori:** > Thanks for the thoughtful review! Love hearing Trainual’s been a strong self-paced training hub for your team and that the mix of video, images, and tests keeps things engaging. The idea of letting learners upload or record video responses from their phone is a really smart callout — we just sent this to our product team to make sure they have eyes on it. Thanks for being a part of the Trainual community! ### 15. Effortless Training with Step-by-Step Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Chad E. **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** One thing I've liked about Trainual is that even though we've been using it for about a year with only one person going through it due to low turnover, it's convenient to go in and edit on a weekly basis if needed, making it fool-proof. I appreciate being able to reconfigure things, add some funny pictures to make the content more entertaining. It's been pretty easy to use, even for someone like me who's not very tech-savvy. I also find the step-by-step setup is straightforward and helps make procedures clear. Having the capability to add YouTube links is handy, as it lets our techs access short videos for quick learning in the field. We've been able to put codes in there that pertain to our work, and it's great for providing customers with reasons for pricing while ensuring techs are certified and trained. **What do you dislike about Trainual?** I wish there were better options to maybe put some more pictures in, and that could be me not doing it right. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to clearly spell out each step with videos, pictures, and YouTube links, ensuring our team knows their tasks in detail. It's fool-proof, with easy editing to make updates. Linking video tutorials will help techs learn independently without needing to call for help. **Official Response from Rachel Astori:** > This is such a great example of Trainual in action, thank you for sharing it. We love that you’ve made the content clear, a little fun, and easy to update, especially for techs learning in the field. And you’re not alone on the images piece — if you ever want tips on adding more visuals or laying things out, our support team would be happy to help you get the most out of it. ### 16. Trainual Made Documentation Easy—Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** doneta s. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Trainual?** Before Trainual we struggled to even know where to document stuff. Technology sometimes escapes me. Trainual made it easy for us to put everything in one spot and it makes sense! **What do you dislike about Trainual?** I wish there were more ways to drill down topics. I often have to go into the content I think the information will be located and Control F and search and if I don't find it I have to move on to the next content batch and do another search. Wish we could find this info without having to click into each content batch. **What problems is Trainual solving and how is that benefiting you?** It is a one stop shop where our whole team knows we can go find what we need. Didn't have this before Trainual. **Official Response from Rachel Astori:** > We love hearing how Trainual helped bring everything into one place — especially when documentation felt overwhelming before. Thanks for calling out the challenge around digging into content, too. Between search and our AI assistant, there may be ways to surface what you need faster, and our team’s always happy to help you explore those options. ### 17. Efficient Policy Management with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Trainual?** I like that Trainual is easy to use and access, which makes managing content straightforward. It also lets us set reminders, enhancing our ability to ensure employees review the necessary policies and procedures. **What do you dislike about Trainual?** I struggle a bit to get a good understanding of how our policies are grouped together. I'd like to see a diagram or something similar to visualize it better. Also, while the setup looks pretty easy, it did take us a while to get it all set up. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to document our policies and procedures, centralizing training to avoid repetitive questions. It's easy to access and lets us set reminders for reviews. **Official Response from Rachel Astori:** > The visualization idea for policy groupings is a really interesting one — passing that along. And setup taking longer than expected is helpful context for us too. Glad the reminders and accessibility are working well for your team! ### 18. Easy Content Creation and Centralized Resources for the Team **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea M. | Interpretation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Trainual?** its easy to create content and resources for my team. I also like how we can keep all data and resources in one central place and we can separate things between process and topics or guides for our clients. **What do you dislike about Trainual?** sometimes cant be difficult to navigate or find resources when they are still in progress. **What problems is Trainual solving and how is that benefiting you?** we use it for all our guides and resources so its a tool we keep up and use daily. **Official Response from Rachel Astori:** > A daily-use tool that keeps everything in one place — that's the goal. Navigation for in-progress content is a helpful callout and we'll pass it along. Thanks for sharing! ### 19. Perfect for Onboarding, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I like how user-friendly Trainual is. The ability to search, link to other modules, and set training paths is really helpful. These features assist new staff in finding what they are looking for. The setup was great and very helpful, especially having the Trainual team available to assist. For a company with about 20 employees, Trainual feels perfectly suited. **What do you dislike about Trainual?** I wish you could do check for understanding in the module instead of having a whole separate test afterwards like have quiz questions throughout a page **What problems is Trainual solving and how is that benefiting you?** I use Trainual to organize onboarding and provide resources to new staff, making it easier for them to find what they need. **Official Response from Rachel Astori:** > New hires getting exactly what they need, when they need it, is such a win. The feedback on adding tests within pages is a great idea and we're passing it along to our product team. Really glad setup felt smooth from day one! Thanks for being part of the Trainual community! ### 20. Trainual: A One-Stop Shop for SOPs, Training, and Acknowledgments **Rating:** 5.0/5.0 stars **Reviewed by:** Tim R. | Director of Commercial Pest Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** The thing that I like the best about Trainual is the fact that it is a one stop shop. You can put your SOP’s, trainings, acknowledgment forms all on one site. **What do you dislike about Trainual?** The thing that I dislike the most about Trainual, is that I like it so much. **What problems is Trainual solving and how is that benefiting you?** Trainual solve the problem of training. We used to have training issues in between our multiple branches, but now everything is uniform and everybody gets the same information. **Official Response from Rachel Astori:** > That dislike might be the best one we've heard yet! We're thrilled to hear you've had such a positive experience. Thanks for taking the time to leave us a review! ### 21. Adventure Guide **Rating:** 4.0/5.0 stars **Reviewed by:** OJ M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I really like how Trainual is concise and brief, which makes it easier for me to understand my job description and performance. It adds clarity and definition to questions I might not have answers to. I also appreciate the ease of setup; it was pretty easy, sufficient, understandable, and easy to deal with. **What do you dislike about Trainual?** I don't need excessive notifications. Just because something is added doesn't mean I need to know. A lot of times, Trainual has additional training that doesn't apply to me. I need it to be more streamlined to my job, not just general notifications. **What problems is Trainual solving and how is that benefiting you?** Trainual adds clarity to job-related questions I don't have answers to and provides updates on job assignments and necessary training. **Official Response from Rachel Astori:** > Love that Trainual is giving you clarity and confidence in your role — that's exactly what we want. The feedback on notifications and relevance is really helpful and we'll make sure it gets to the right team. Thanks for sharing your experience! ### 22. Easy Process Creation and Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro G. | Junior Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Trainual?** It’s easy to create new processes and learn about them at the company I work for. **What do you dislike about Trainual?** At the moment, I don’t dislike it at all. I can’t think of anything negative to say. **What problems is Trainual solving and how is that benefiting you?** It solves a lot of the confusion many employees have when we, as a development team, create a new automation and they don’t know how to use it. With Trainual, they can easily learn how to use it. **Official Response from Rachel Astori:** > No dislikes? That's a huge win in our book! We're thrilled to hear it has been easy to create new processes. Thanks so much for sharing your thoughts! ### 23. Game-Changer for Standardized Employee Training **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | REACH Partner | Certified Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Trainual?** I love that Trainual combines knowledge management and training, meaning all the business's collective knowledge is held in one place and is actually usable. It's also our business's Google, where everything is searchable, and team members can search in their own language. As a founder, I find it game-changing that team members ask Trainual every time they have a question. The initial setup was so easy and highly intuitive. **What do you dislike about Trainual?** Nothing. It's a winner all round. **What problems is Trainual solving and how is that benefiting you?** I use Trainual as our business's operational manual, ensuring consistent outcomes by guiding team members to excellence. It manages our collective knowledge, turns it into training, and acts as a searchable resource in any language, reducing the need for repeated inquiries. **Official Response from Rachel Astori:** > No dislikes and a team that goes to Trainual before asking around — that is music to our ears. So glad it's been a win from day one, and thank you for sharing! ### 24. Amazing Performance with Easy-to-Use Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Trainual?** The ease of use and functionality of the software **What do you dislike about Trainual?** nothing as of yet perfmance is amazing ' **What problems is Trainual solving and how is that benefiting you?** It has allowed us to develop processes and ensure everyone knows where they are **Official Response from Rachel Astori:** > Kelly, thanks so much for the positive review and being part of the Trainual community! ### 25. So Helpful To Keep All Of Our Procedures and Learning Tools In One Place!! **Rating:** 5.0/5.0 stars **Reviewed by:** Yola S. | Internal Sales Agent / Company Concierge, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Trainual?** I really appreciate having all of our learning materials and procedures organized in a single location. I also like how everything is divided into clear sections, which makes it very straightforward to use. Overall, it's extremely user-friendly! **What do you dislike about Trainual?** I honestly haven't encountered any drawbacks so far; it has worked wonderfully for our team. **What problems is Trainual solving and how is that benefiting you?** Previously, all of our Standard Operating Procedures, training videos, and checklists were scattered across various folders, making it difficult to keep track of everything. Now, everything is organized in one place, which has saved us a significant amount of time and effort since we no longer have to search through countless files. Additionally, we are able to upload videos for training and onboarding, which has further streamlined our processes. **Official Response from Rachel Astori:** > This is so great to hear! We’re thrilled Trainual’s helped bring everything together in one easy, organized place and saved your team time. Love hearing it’s been smooth and user-friendly all around! Thank you so much for being part of the Trainual community. ### 26. Excellent Customization for Building Training Modules from Scratch **Rating:** 5.0/5.0 stars **Reviewed by:** Colton C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** The customization options are excellent. I can fully develop my own training modules from scratch while also taking advantage of Trainual’s built-in features to streamline and enhance the process. **What do you dislike about Trainual?** The inability to upload videos directly (without using an iframe) is limiting, and the system can be a bit laggy and finicky at times. **What problems is Trainual solving and how is that benefiting you?** Trainual has helped make our training processes more streamlined and efficient, and it’s been easier to keep everything organized and consistent. **Official Response from Rachel Astori:** > Awesome to hear you're building training from the ground up and enjoying the customization. Thanks for calling out video uploads, we have hosted video options so you can upload directly instead of using an iframe. If you want to learn more our support team is always willing to help! We appreciate your feedback on performance and will be sure to get this in front of our product team. ### 27. Easy access to courses and knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Jhan G. | animdor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Trainual?** The ease of accessing courses and knowledge. **What do you dislike about Trainual?** Its interface and its navigability revolve around that. **What problems is Trainual solving and how is that benefiting you?** Resolve the need to acquire knowledge easily in work environments. **Official Response from Rachel Astori:** > So glad Trainual has been easy to use and accessible for you and your team. ### 28. Visual, Easy Process Creation with AI Integration and Team Progress Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Trainual?** very visual, easy to create processes and maneuvering in the system, ai integration, easy to alocate processes to different teams as you create content for their specific needs based on their roles. Easy to include images, documents etc in the process you are working on. Good for keeping track of your team's progress on the use of trainual. **What do you dislike about Trainual?** it would be great to see in the "Content' our companies content split into different groups based on departments, for example everything that is for the Operations department in one bucket, anything for HR in another, and see a 'glossary' of every process related to each department and how many processes are available in each department. **What problems is Trainual solving and how is that benefiting you?** it really is helping us train better our team, share information that they must know, it also helps our on boarding to new employees. **Official Response from Rachel Astori:** > We're so excited to hear how much you’re using Trainual — especially the visuals, AI tools, and role-based training. We have an option to filter by departments in the content tab, our support team would happily show you how to set this up. The idea of a glossary-style view is a really smart suggestion too, we'll be sure to send this to our product team. We are so glad Trainual’s helping with onboarding and keeping everyone on track! ### 29. A Game-Changer for Policy and Procedure Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Co-Founder ; CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** I love Trainual's intuitive design, which has been instrumental in helping me organize my thoughts and create policies and procedures with ease. The ability to insert multimedia elements such as pictures and videos has added significant value, enhancing the clarity and engagement of the materials I develop. I am particularly impressed with the AI integration, which saves time and effort by translating and adjusting tones effortlessly. This feature has been incredibly useful, streamlining communication and training processes. The straightforward setup, thanks to the helpful assistance from the team, made the initial adoption smooth and stress-free. Additionally, Trainual has resolved 80% of my former challenges in maintaining consistency and accessibility of information, which previously plagued my team when using word documents and Google Drive. Recognizing if team members have accessed and responded to materials is also a valuable benefit. Ultimately, Trainual's ability to save time and effort in training and creating company procedures has made it an indispensable tool, and its profound impact is why I constantly recommend it to others. My admiration for the developers is immense, as their platform has truly revolutionized my workflow. **What do you dislike about Trainual?** I don't like the current search functionality in Trainual. It's difficult to search for information by keywords effectively. People have different ways of phrasing topics, and as it stands, it's challenging to locate the necessary information. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to organize and streamline the creation of company policies and procedures. It solved my team's issues with accessing information, consistency, and onboarding, saving us significant time and effort. **Official Response from Rachel Astori:** > We may have just screamed reading this review. 😂 So glad Trainual’s hitting the mark for your whole team, from the cleaning crew to the CEO! Appreciate the heads-up on search and Arabic AI, we'll definitely make our product team aware of your feedback. Thanks for being such a great part of the Trainual community. ### 30. Effortless SOP Management, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Gene M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Trainual?** I use Trainual for creating a SOP and training Wiki, and it has simplified the process and really streamlined our library. I love the ease of use and the clean and nice presentation that it offers. I also enjoy how easy it is to customize and display instructions. The initial setup was very easy, and we converted quite simply. **What do you dislike about Trainual?** I wish adding video was simpler. Make it easier to link from different outside sources, perhaps allow small video hosting in app with unique permissions. **What problems is Trainual solving and how is that benefiting you?** Trainual simplified the process and streamlined our library. I love the ease of use and the clean, nice presentation. **Official Response from Rachel Astori:** > Thank you so much for the thoughtful review, we're so happy to hear Trainual has been user friendly and helpful to you and your team. We hear you on videos and have recently made some updates! Our support team would be happy to walk through these options with you to find what works best. ### 31. The Perfect Pick! **Rating:** 5.0/5.0 stars **Reviewed by:** Marni R. | Head of People, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Trainual?** I searched for a very long time for a 'playbook' platform to use for our company as our last one let us down hard by losing our data when renewing our contract. From the beginning, Trainual looked easy to use as well as professional, but simple and had a 'fun' aspect which was important in getting employees to WANT to use the platform, not only need to use it. The onboarding process was incredible and the Implementation Specialist who guided me through the first couple weeks of using the platform was really wonderful and patient with me while I learned the features and benefits to using Trainual. Our company has a friendly competition between departments to see who can get through the content as and when it comes out within a specific time frame and it's now normal for everyone to search on Trainual prior to asking a colleague for assistance - love it! It was easy for employees to access Trainual and it's intuitive interface as well as multiple features makes it a perfect pick for us. The Trainual community forum is also really helpful and informative and a cool added feature that I wasn't sure I'd make use of, but I do and I see the value in it. The Trainual Team is also always innovating and being creative with their features as well as asking for user imput which is so valuable and makes us feel seen and heard with our concerns/ideas. We have now been using Trainual for almost 2 years and I am so so glad that I found it - I will not be looking for a new platform any time soon! **What do you dislike about Trainual?** Nothing - everything about the platform is truly wonderful! **What problems is Trainual solving and how is that benefiting you?** Trainual provides an all-in-one platform for us to use across departments for policies (and policy acknowledgements/e-signatures) as well as ongoing training and onboarding. Trainual is hugely beneficial as there is now a standard training that the every single person receives to ensure that all new starters have the same opportunity as each other. We are constantly updating and improving our processes and with Trainual, we're able to effectively send them out to the whole company so that everyone is aware and able to access the content easily. **Official Response from Ben Lofrumento:** > Hi Marni, Thank you for sharing your detailed review of Trainual! It’s wonderful to hear about your positive experience with the platform, particularly its user-friendly design and engaging onboarding process. It's exciting that your team has embraced it, turning learning into a friendly competition that fosters collaboration and knowledge-sharing across departments. We appreciate your concerns regarding the transition to your Customer Success Manager and any delays you experienced. Ensuring consistent support is crucial, and we're glad to hear that the integration issue has been resolved to your satisfaction. If you have any suggestions for improvements or features you’d like to see in the future, we’d love to hear your feedback! Thank you again for your insights, and best wishes as you continue to use our platform! ### 32. Easy to use and great AI customization **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy A. | Director of Business Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Trainual?** It is very easy to use and has great AI features! All of the add in's are great- you can start with the basics and give it a tone, or captivating pictures with great ease. The AI is really amazing and you work with it right there while you are creating content. I also really enjoy the mobile app- completing trainings is extremely easy to use while on the go. **What do you dislike about Trainual?** Not many. I am sure I have not explored all the options available to me. There were a few things that came up but Trainuel seems to iterate and update based on customer feedback often. **What problems is Trainual solving and how is that benefiting you?** Tracking completions of education required. I don't have to spend time hunting this information down, which is very beneficial. In general it is a great house for all our training material and getting the same information out to multiple people with the ability to update it and organize it in one platform. **Official Response from Rachel Astori:** > Thanks so much for the awesome review! We’re thrilled to hear you're enjoying the AI features and how easy it is to build engaging content—from tone to visuals—right in the moment. And we love that the mobile app is making training on the go a breeze. 📱 Also, you're spot on—we’re always listening and iterating based on feedback, so we appreciate you noticing that! Thanks for letting Trainual be your go-to hub for keeping training clear, consistent, and trackable. ### 33. Highly Efficient for SOP Management, Minor Formatting Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Renee M. | Operations Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Trainual?** I use Trainual extensively to ensure that all of our staff and coaches are well-versed in our SOPs and know where to find critical information such as financial details, onboarding orientation, and offboarding processes. This clarity in training and information access has been invaluable to our team. I particularly appreciate how Trainual has streamlined the administration by allowing me to direct inquiries to the platform, saving me significant time. The ability to house our forms there and quickly share them is incredibly efficient. I find the integration with Google Suite, allowing us to add PDFs, Google Docs, and links to Google Drive, extremely useful as it leverages our existing resources. I also love the people section of Trainual; it visually links responsibilities to training SOPs, which is crucial for our multiple locations and remote team members, ensuring everyone knows who is responsible for what. Lastly, I am pleased with Trainual's ease of use, setup process, and the financial consideration it offers to nonprofits through a deep discount. **What do you dislike about Trainual?** Setting up Trainual was definitely tedious due to the large number of new SOPs I had to create, and there was a learning curve initially. Formatting wasn't always super simple, making it challenging to set up initially. There were also issues with adding PDFs, as updates to documents required manual changes in all areas, which was cumbersome. The process of linking to Google Drive and other files required figuring out workarounds. Additionally, the formatting options could be more intuitive, especially when changing fonts or colors of links. Navigation could be improved; specifically, getting back to the home screen or dashboard after a search is cumbersome since it requires multiple clicks. **What problems is Trainual solving and how is that benefiting you?** Trainual frees up my time by housing SOPs and forms, allowing me to direct staff there for questions instead of answering personally. It helps share information efficiently and connects remote teams across multiple locations. **Official Response from Mallory Glessner:** > We're pumped Trainual has helped your team get aligned as you scale - high five to scaling! Supporting growth and keeping everyone on the same page is our jam. Appreciate the kudos on our ease of use and support - we're proud of our team. Thanks for the honest feedback on design customization and editing. We hear you on wanting more branding and formatting flexibility. Please keep the suggestions coming. You rock for taking the time to share such thoughtful feedback! ### 34. Effortless Onboarding and Training with AI-Powered Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Joe V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Trainual?** I find Trainual very easy to use, the AI they've added for creating documents and finding information is extremely valuable, saving us time and effort when developing and writing SOPs. You can just enter the information in a simple format, and it lays it out in a standard way. **What do you dislike about Trainual?** Nothing stands out **What problems is Trainual solving and how is that benefiting you?** I use Trainual for onboarding and continuous training. It solves the confusion of different ways of doing things, streamlining our processes and maintaining consistency in the steps we follow. **Official Response from Rachel Astori:** > Nothing stands out as a dislike — always great to hear! Glad the AI is making content creation faster and keeping your team on the same page. Thanks for sharing! ### 35. Accessible, Intuitive Training Hub for Companies and Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Amber F. | Graphic Designer & Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Trainual?** I like that it is the only platform of its kind that offers an accessible and intuitive training hub for companies and employees. **What do you dislike about Trainual?** I wish there were more embed options for uploading and publishing interactive training content. **What problems is Trainual solving and how is that benefiting you?** It is solving the problem of keeping training assembled in one accessible place, as well as benefitting us by helping us disseminate information effectively. **Official Response from Rachel Astori:** > Keeping training accessible and easy to share? That's a huge win! If you ever want help embedding or uploading various training content, our support team would be more than happy to run through options with you. Thanks so much for the thoughtful review! ### 36. A Game-Changer for Team Training and SOP Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley R. | Education & Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Trainual?** As the Education and Development Specialist for a multi-location hospitality company, I’ve had the pleasure of using Trainual as our go-to platform for onboarding, SOP management, and leadership development. What sets Trainual apart is how intuitive and user-friendly the platform is. It’s incredibly easy to create, update, and assign content across departments—which is essential when you're managing multiple teams in different states. One of my favorite features is Trainual U. It’s an outstanding learning hub packed with tutorials and feature deep-dives that help you maximize the platform’s full potential. Whether it’s learning about new integrations or brushing up on features I haven’t used in a while, Trainual U keeps me sharp and ensures our team is getting the most out of the system. The customer support experience is also top-notch. Any time I’ve reached out, I’ve received a same-day response with clear, realistic timelines and a genuine sense of urgency. Even when dealing with bugs or feature delays, the support team is transparent, helpful, and committed to resolving issues quickly. From a training perspective, the SOP engagement tools and completion tracking have been a game-changer. We’re able to monitor training progress in real time, hold team members accountable, and confidently roll out new procedures with clarity. Trainual has made it easy for our leadership team to track who has completed what, identify knowledge gaps, and ensure consistent performance across all locations. Overall, Trainual has empowered our company to deliver consistent, high-quality training while freeing up time to focus on developing our people and culture. I would highly recommend it to any organization looking to streamline their onboarding, improve SOP accountability, and foster a culture of continuous learning. **What do you dislike about Trainual?** The mobile app. While it's nice to have it for on-the-go, it isn't as reliable as the desktop app. **What problems is Trainual solving and how is that benefiting you?** Having a hub for all of our SOPs and being able to update them at any time when a process or procedure changes. We have the ability to update the SOP the reflect the exact standard of the job role. We have been having issues with content display and completion rates not reflecting correctly. They were on top of it and always got us right within a week. **Official Response from Rachel Astori:** > Reading this made our entire team smile, thank you for such a thoughtful review! We love hearing how Trainual is helping you roll out consistent training and SOPs across multiple locations, and it’s awesome to know Trainual U and our support team have been helpful along the way. Your note about the mobile app is also much appreciated; we’re working hard to make it as smooth as the desktop experience. ### 37. Comprehensive Onboarding Tool with Minor Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** I appreciate Trainual's ability to store specific knowledge and create subjects for employee onboarding, which ensures that employees have a comprehensive understanding of their tasks. The software aids in listing daily tasks, making it easier for anyone to take over when necessary by accessing a detailed task list. Trainual helps us by providing a reference for tasks that are not necessarily related to our core responsibilities, thereby offering a systematic way to address such tasks. Additionally, it supports us in evaluating janitorial candidates by administering assessments, which helps determine if candidates are qualified for the job. This systematic approach simplifies task management, ensuring that the team can carry out duties efficiently. Furthermore, Trainual’s capabilities to store and use information for daily tasks are fundamental to supporting our operational needs, making it easier for employees to understand tasks and perform them efficiently. **What do you dislike about Trainual?** When I first started using Trainual, I found the setup process to be somewhat difficult. Logging into Trainual didn't always take me directly to the home page, as it sometimes diverted to less relevant sections like subjects, creating confusion. This initial navigation issue made the early experience a bit cumbersome. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to onboard employees and store specific knowledge, enabling task completion outside typical roles. It aids in task documentation and assessment of job candidates, ensuring they are qualified. **Official Response from Rachel Astori:** > Thanks for sharing! We’re glad Trainual’s making onboarding easier and keeping your team on the same page. ### 38. Necessary tool for every company! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Full stack Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Trainual?** I love the UI for creating documentation - very intuitive. I love that you can see the progress of each individual (if you are admin). It is very easy to implement and integrate into our onboarding process! Since my company has been using Trainual I can see they work actively to improve existing features and add new ones that are truly helpful. I am glad they added history of changes. **What do you dislike about Trainual?** The only downside is that we need another application on top of the regular stack that we have like Gusto. A lot of the features I wanted have been implemented since I started using Trainual! The other downside is just getting your team members to stay up to date but that is more of an issue on our side haha. **What problems is Trainual solving and how is that benefiting you?** The onboarding process and documentation for that and ongoing policies. Separate documentation and training depending what team you are a part of. The core of our company policies are in our Trainual content so this helps a lot as well as some basic training. **Official Response from Ben Lofrumento:** > Hey Michelle — thanks so much for the thoughtful review! We’re stoked to hear that Trainual’s helping streamline your onboarding and documentation process — and that the UI and progress tracking are hitting the mark 🙌 We get it — adding another tool to your stack can feel like a lot, especially alongside platforms like Gusto. While Trainual isn’t an HRIS, we do integrate with Gusto, and we’re happy to help you connect the dots so everything flows smoothly between systems. Also, love that you’ve seen new features roll out since you started — that’s the kind of growth we love to hear about. Appreciate you taking the time to share your experience — and the recommendation means the world! ### 39. Seamless Processes and Visual Learning with Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana B. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Trainual?** I find Trainual incredibly convenient for our company, especially given that we have about 50 people, as it streamlines our company processes, document management, and trainings for new hires. The ease of setting up Trainual was remarkable, as our IT person took over the setup, and it was a fast, smooth process with no problems. The system allows us to onboard new solutions swiftly, which is crucial for keeping our operations efficient. I also appreciate how Trainual solves problems we encountered with previous solutions like Playbook, as it provides detailed processes with break-downs, which are highly beneficial, especially for visual learners. One standout feature we love is the inclusion of charts; these have been a game-changer for us by accommodating diverse learning styles, making our processes more accessible and engaging. Additionally, the social media presence on LinkedIn by Trainual's team makes the brand seem fun, honest, and appealing, which enhances our perception and loyalty towards the company. **What do you dislike about Trainual?** I wish there was an option to change text color directly instead of just highlighting, as it would enhance the customization possibilities for our documentation. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to streamline process documentation and training for new hires, making it convenient and effective for visual learners. It offers detailed layouts, helping distinguish processes like separations and terminations, greatly enhancing our HR operations. **Official Response from Rachel Astori:** > We can’t tell you how much we appreciate this feedback, thank you! We’re so happy Trainual’s helping you centralize everything and simplify HR processes for your team. ### 40. Trainual Review **Rating:** 4.0/5.0 stars **Reviewed by:** Heather R. | People Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Trainual?** Trainual is very user-friendly and offers a platform that allows multiple authors to submit content and be responsible for the updates. The customer support is the best in the industry. At a time when most companies hide behind chat, Trainual is happy to be up close and personal with prompt email responses and availability right at your fingertips with a quick calendar meeting request. **What do you dislike about Trainual?** I inherited the platform from the prior L&D manager. It would have been helpful to have an opportunity to participate in an onboarding/introduction to the platform, a tips and tricks session. I found that it was more difficult than expected to organize the content in a way that is searchable and digestible. Yes, there is content online, but walking through an example of an actual account would be awesome. **What problems is Trainual solving and how is that benefiting you?** Trainual allows us to house all of our documentation in one spot. It is easy to assign content for new hires, making onboarding a breeze. The notifications for updates allow us to stay on top of our game, ensuring documentation is updated regularly. Just recently, we decided to test the compliance component and are hoping that will save us a ton of time as we operate in multiple states. **Official Response from Ben Lofrumento:** > Hey, Heather! Woo-hoo! We are pumped to hear you find Trainual so user-friendly as that is precisely what we strive for. Our customer support team is the BEST, we are so lucky to have them! We totally get your situation with inheriting the platform. That would be a challenge for anyone in your position. It may be worth going through a live product tour (linked below). This will give you the walkthrough you are looking for! It’s awesome to hear how Trainual is helping you keep all your documentation in one spot. Making it easy to assign content for new hires really does make onboarding a breeze, right? If you have additional questions, please reach out! We want to make Trainual as seamless as possible - thank you for sharing your thoughts! ### 41. Effortless Playbook Creation and Robust Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor N. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I joined Banks Industrial Group in May 2025, and one of my first goals was to create a comprehensive sales playbook. Trainual has made this process organized and straightforward to manage right from the start. So far, we have developed four main modules: Proposition: Products & Markets, Find It: Sales Process, Win It: Sales Process, and Deliver It: Best Practices & Handoffs. Collectively, these modules contain over 70 hours of structured, field-ready content. What I appreciate most is how simple it is to design, edit, and rearrange pages. As the person responsible for building the playbook, I can work quickly and make improvements without struggling with the platform. As a user, I also value how everything is brought together: links, embedded videos, and supporting tools, all in one clean, accessible location. Our sales team has already begun using the first published chapter and finds it helpful to have all the information and resources consolidated in one place. **What do you dislike about Trainual?** As an administrator, I would appreciate improved visibility for comments. It would be much more convenient to see when feedback is left and to be able to access those comments directly, rather than having to search through each document individually. With more than 70 hours of content, it’s all too easy for comments or notes to go unnoticed. **What problems is Trainual solving and how is that benefiting you?** Before we began creating our sales playbook in Trainual, much of our knowledge was scattered across various places—Word documents, shared drives, personal notes, and lengthy email threads. There wasn’t a single, reliable source where a new team member or leader could go to truly understand our sales process and how we deliver our work. Trainual changed that by providing much-needed structure. It allowed us to transform all that fragmented information into a clear, step-by-step system that anyone can easily follow. I’m able to build, organize, and update content efficiently, ensuring the team always has access to the most current version. Personally, the greatest advantage has been the clarity and alignment it brings. The playbook brings together sales, operations, and field practices in one centralized location. This has made onboarding smoother, training more consistent, and communication between teams much more streamlined. **Official Response from Rachel Astori:** > Now that’s a playbook glow-up! From scattered docs to 70+ hours of structured, field-ready content? That’s the kind of operational win we love to see. Huge kudos to you and your team for putting it into action 💥 And great call on the comment visibility — feedback shouldn't feel like a scavenger hunt. We're always working on ways to surface comments more clearly, so nothing gets missed. Thanks for making Trainual your go-to playbook platform. We’re cheering you on every step of the way! ### 42. User-Friendly Platform That Makes Training Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Julianny V. | Recruitment, Training and Onboarding, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** Trainual is an incredibly user-friendly platform that makes creating, organizing, and sharing company processes and training materials simple and efficient. The interface is clean and intuitive, allowing even non-technical team members to easily navigate and find what they need. Setting up new training modules is quick, and the customization options make it easy to tailor the experience to our company’s specific needs. What really stands out, though, is the quality of Trainual’s tech support and customer service. Their team is responsive, knowledgeable, and genuinely helpful. Whenever we’ve had questions or needed assistance, they’ve provided quick and thorough solutions, often going above and beyond to ensure everything works smoothly. It’s clear that Trainual values their customers and takes pride in delivering an exceptional experience. **What do you dislike about Trainual?** One thing I wish Trainual offered is a more detailed report on the actual time employees spend completing each training module. While the platform tracks completion and progress effectively, it doesn’t provide insights into how much time users actually spend going through the material. Having access to that data would be extremely valuable for managers and administrators—it would help us understand engagement levels, identify which sections might be too long or too short, and measure overall training efficiency more accurately. Adding this feature would make Trainual’s reporting capabilities even stronger and provide a more complete picture of employee learning activity **What problems is Trainual solving and how is that benefiting you?** One of the main challenges that Trainual addresses is the significant time and effort involved in creating well-organized training materials from the ground up. Thanks to its AI integration, Trainual greatly simplifies the process of organizing content, developing new topics, and even automatically generating quizzes or tests. The AI features contribute to making training modules more consistent, clear, and professional, all without the need for extensive manual formatting or rewriting. This not only improves the overall structure and quality of the training materials but also saves a considerable amount of time for administrators and content creators. Overall, it offers a smart and efficient solution for streamlining both onboarding and training processes. **Official Response from Rachel Astori:** > Thanks for the love — and the feedback ❤️ We’re blushing over here! Hearing that Trainual makes your training easy, efficient, and intuitive is exactly why we do what we do. And your shoutout to our support team? Chef’s kiss. They're real ones. Totally hear you on wanting deeper reporting on training time. Great callout, and a feature that we're actively working on. We’re all about helping teams improve how they work, so we love ideas that help everyone learn smarter, not just faster. Thanks for being part of the Trainual journey. Let’s keep building better playbooks together! ### 43. Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Hope B. | Culture Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Trainual?** It helps train new employees in a more organized way. It also frees up staff to continue to do their job and not have to stop and walk someone through an old dusty binder. **What do you dislike about Trainual?** I can't think of any. We really enjoy trainual **What problems is Trainual solving and how is that benefiting you?** It is making everything easier for us to onboard new employees and continue with the education of current employees. **Official Response from Mallory Glessner:** > Hey Hope! 👋 Thanks for sharing your review. Love hearing that Trainual streamlines your processes to make training easier for your employees. 💜 ### 44. Quick and easy access to company procedures and instructions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** One source for all training, SOP, operations, manuals and instructions for the whole company. Conveniently put into folders so each employee can access what is pertinent to their position. I also LOVED the workflows, making it really simple to visualize. **What do you dislike about Trainual?** Initially I believed marking a project Finished was enough. I had a hard time figuring out that nobody could see the material until it was Published. But thatwas probably just a "me" thing. **What problems is Trainual solving and how is that benefiting you?** Onboarding, training, defining SOP for different deparments. A real timesaver when it comes to just having the material in there and not having to explain everything to employees. It also leaves no room for doubt, every single question about our company is answered in Trainual **Official Response from Rachel Astori:** > It’s great to hear Trainual’s taking the guesswork out of onboarding and SOPs for your team! And thanks for sharing the note about publishing, we know it can be confusing at first and we’re looking at ways to make it simpler. ### 45. Trainual Centralizes Role-Based Training for Consistent Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Trainual?** I like that Trainual gives us one centralized, role-based place to document our processes and training. It makes onboarding more consistent and helps ensure everyone understands the “right way” we do things **What do you dislike about Trainual?** The biggest challenge is the ongoing maintenance required to keep content current. If documentation isn’t regularly updated, it can quickly feel outdated or lose trust with users. **What problems is Trainual solving and how is that benefiting you?** Trainual solves onboarding inefficiencies and knowledge loss by turning processes, policies, and role expectations into assignable training. That benefits us by reducing manager time spent retraining, improving compliance acknowledgment, and giving employees confidence that they’re doing things the right way. **Official Response from Rachel Astori:** > Having one place to find the right things to do things is so incredible to hear. Thank you so much for the kind words! The maintenance callout is real, and we have several new features to help with exactly that. If you ever want to chat about implementing them, our support team would be happy to assist. ### 46. Effortless Writing with AI Refinement and Real-Time Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Trainual?** Love the ease of writing, the video to text, as well as the AI feature to be able to easily refine. Also love the ability to be able to make comments, send it to the author, have them fix it, and it's changed basically in real time. **What do you dislike about Trainual?** Sorting in the app is something you have to think about with titles you choose rather than it being something that is a "smart" feature. **What problems is Trainual solving and how is that benefiting you?** Being able to collaborate on training documents, writing procedures and then having those all in one spot. **Official Response from Rachel Astori:** > Real-time collaboration on training content with the feedback loop built right in — that's some next level onboarding. Noted on the sorting, and we'll pass it along to the team. Thanks for sharing! ### 47. Jam Packed with Templates and Creativity Awaits **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Trainual?** Trainual continues to provide business solutions that help drive continuous improvements in our organization. This product helps us align with our short and long term goals. We are thrilled with the product updates and the benefits it provides to our companies. **What do you dislike about Trainual?** Since implementation, Trainual has been our go-to solution to ensure the correct information is shared and known by all the key players. **What problems is Trainual solving and how is that benefiting you?** It is helping us get SOP in one place. **Official Response from Ben Lofrumento:** > Hey, Kimberly! Wow, what a headline! We’re pumped to hear you like the tailor-made content in Trainual — it’s great for customizing for exactly what your business may need at any point in time. We totally understand that it can feel overwhelming with so many functions to explore. No rush — take your time to dive in! Remember, you can request a free 1 on 1 coaching session via the Help Center chat or by emailing support@trainual.com :) It’s awesome to hear that Trainual is helping you consolidate your SOPs. Here’s to getting everything organized in one spot! Keep at it! ### 48. Easy to Learn and Use on Desktop & Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Trainual?** It’s easy to access on both the desktop and mobile versions, and my staff were able to learn the system quickly and create our procedures with ease. **What do you dislike about Trainual?** The monthly cost is a concern. There should also be broader user settings so that some team members can create the manual without automatically having the right to edit other Procedures. Right now, a user can either edit everything or only view, with no in-between option. Also, we currently have to name our procedures and manual by Department just to keep them separated; otherwise, we have to sift through everything to find our own procedures. **What problems is Trainual solving and how is that benefiting you?** Having a central database for training resources is really helpful, because it keeps everything in one place and makes it easier to find what I need when I need it. **Official Response from Rachel Astori:** > Thanks for sharing your experience! We’re glad Trainual’s been easy for your team to pick up across desktop and mobile. We hear your feedback around permissions and organizing content — we have features that will help with both, and our support team would be happy to walk you through setup options to make things feel more streamlined. ### 49. Easy to use on the phone and the queries are easy to find **Rating:** 5.0/5.0 stars **Reviewed by:** Administración M. | Gerente de Recursos Humanos, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I like that it can be used on the phone, that it saves information for quick consultations, that tests can be done easily. I like that a training plan can be made based on the position and functions. **What do you dislike about Trainual?** I wanted to upload a file in Excel format to share a template but it's not possible. I would like to know what day they viewed the content and also what day they did their evaluation. **What problems is Trainual solving and how is that benefiting you?** Continuous training, informing our employees immediately, we have been able to launch an internal podcast, sign documents, upload videos of new processes, update policies and organizational culture. **Official Response from Rachel Astori:** > Thanks for sharing! It is incredible to hear that Trainual’s been easy to use on mobile and helpful for organizing training by role. Great callouts on file uploads and visibility into viewing and evaluation dates — if you’d like a hand with sharing Excel files, our support team would be happy to help. ### 50. Easy-to-Use Tool for Creating Organized, Great-Looking Staff Training **Rating:** 4.5/5.0 stars **Reviewed by:** Abbey S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Trainual?** I love that it is easy to use and create nice looking and organized training conent for our staff. **What do you dislike about Trainual?** I sometimes have a hard time creating training that is general for multiple departments, without having it duplicated. This causes me to have multiple subjects before more in-depth ones, and it sometimes gets confusing to keep track of, but this may be user error. **What problems is Trainual solving and how is that benefiting you?** Trainual allowed us to keep all of our training in one place, and easily find it. The search tool in Trainual is amazing. **Official Response from Rachel Astori:** > So glad you’re enjoying how easy it is to build clean, organized training — that’s exactly what we aim for. The note about managing shared content across departments is a great callout, too. If you ever want to talk through ways to structure that content, our team’s happy to help brainstorm and make suggestions of ways we can link content instead of duplicating. ## Trainual Discussions - [Can I use Trainual for onboarding to externals?](https://www.g2.com/discussions/can-i-use-trainual-for-onboarding-to-externals) - 1 comment, 1 upvote - [How do I train the team with live videos on Trainual?](https://www.g2.com/discussions/42601-how-do-i-train-the-team-with-live-videos-on-trainual) - 1 comment, 1 upvote - [Not sure how to word my question, but I find the layout to be a little been "broken up".](https://www.g2.com/discussions/not-sure-how-to-word-my-question-but-i-find-the-layout-to-be-a-little-been-broken-up) - 1 comment, 1 upvote - [Would you be able to add a "screenshot function" instead of attachment dragging for Microsoft PC?](https://www.g2.com/discussions/would-you-be-able-to-add-a-screenshot-function-instead-of-attachment-dragging-for-microsoft-pc) - 1 comment, 1 upvote - [search for employees by name - set up departments and track training progress of teams - content](https://www.g2.com/discussions/search-for-employees-by-name-set-up-departments-and-track-training-progress-of-teams-content) - 1 comment, 1 upvote - [View Trainual pricing details and edition comparison](https://www.g2.com/products/trainual/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A13%3A42+-0500&secure%5Bsession_id%5D=b75082f7-8ad3-4c62-b664-7e156eb120d8&secure%5Btoken%5D=1d9b18eb158f39c7fac33c42c6de8a0595dbefe53598e54ee6a4cdb33def01e9&format=llm_user) ## Trainual Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Albi](https://www.g2.com/products/albi/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Cognito Forms](https://www.g2.com/products/cognito-forms/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Deel HR](https://www.g2.com/products/deel-hr/reviews) - [dotloop](https://www.g2.com/products/dotloop/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Droplr](https://www.g2.com/products/droplr/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [guidde](https://www.g2.com/products/guidde/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insperity](https://www.g2.com/products/insperity/reviews) - [iorad](https://www.g2.com/products/iorad/reviews) - [Jolt](https://www.g2.com/products/jolt/reviews) - 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Proactive Assistance - Decision Making **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes **Knowledge Base** - Q & A - Link Sharing - Searchable **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Platform** - File support - Mobile support - Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Onboarding** - Documentation - Coaching - Programs **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Communication** - Social Features - Tagging - Upload - Comments **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top Trainual Alternatives - [TalentLMS](https://www.g2.com/products/talentlms/reviews) - 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