---
title: Trainual Reviews
meta_title: 'Trainual Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1073 reviews by the users' company size, role or industry
  to find out how Trainual works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 1073
  scale: '5'
date_modified: '2026-07-28'
parent_category:
  name: Training eLearning
  url: https://www.g2.com/categories/training-elearning
---

# Trainual Reviews
**Vendor:** Trainual  
**Category:** [Training Management Software](https://www.g2.com/categories/training-management-systems)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 1,073
## About Trainual
Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people.



## Trainual Pros & Cons
**What users like:**

- Users find Trainual to be **incredibly easy to use** , streamlining training and improving onboarding processes effectively. (166 reviews)
- Users appreciate the **user-friendly design** of Trainual, facilitating easy training management and process updates. (84 reviews)
- Users value the **clarity and ease of Trainual's training system** , ensuring effective onboarding and compliance across teams. (81 reviews)
- Users appreciate the **intuitive and user-friendly features** of Trainual, enhancing training with multimedia and easy updates. (67 reviews)
- Users find Trainual's **intuitive interface** simplifies onboarding and training, enhancing team efficiency and consistency. (63 reviews)
- Users find the **organizational structure helpful** for managing content and ensuring team alignment effortlessly. (57 reviews)
- Course Creation (54 reviews)
- Easy Setup (53 reviews)
- Onboarding (52 reviews)
- Organization (50 reviews)

**What users dislike:**

- Users express frustration over **limited features** , wishing for more customization and flexibility in Trainual's platform. (41 reviews)
- Users express concerns over **missing features** and limited customizations, impacting their overall experience with Trainual. (41 reviews)
- Users find the **limited customization** options frustrating, impacting efficiency and the overall user experience with Trainual. (35 reviews)
- Users face **organizational difficulties** with Trainual, struggling to manage course assignment and hierarchy effectively. (25 reviews)
- Users find **poor navigation** within Trainual challenging, leading to confusion and difficulty in locating information efficiently. (24 reviews)
- Confusion (22 reviews)
- Users struggle with the **learning curve** of Trainual, finding it initially complicated and time-consuming to master. (21 reviews)
- Limited Capabilities (21 reviews)
- Not User-Friendly (21 reviews)
- Formatting Issues (18 reviews)

## Trainual Reviews
  ### 1. Quick and easy access to company procedures and instructions.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Trainual?**

One source for all training, SOP, operations, manuals and instructions for the whole company. Conveniently put into folders so each employee can access what is pertinent to their position.
I also LOVED the workflows, making it really simple to visualize.

**What do you dislike about Trainual?**

Initially I believed marking a project Finished was enough. I had a hard time figuring out that nobody could see the material until it was Published. But thatwas probably just a "me" thing.

**What problems is Trainual solving and how is that benefiting you?**

Onboarding, training, defining SOP for different deparments. A real timesaver when it comes to just having the material in there and not having to explain everything to employees. It also leaves no room for doubt, every single question about our company is answered in Trainual

**Official Response from Rachel Astori:**

> It’s great to hear Trainual’s taking the guesswork out of onboarding and SOPs for your team! And thanks for sharing the note about publishing, we know it can be confusing at first and we’re looking at ways to make it simpler.

  ### 2. Trainual Centralizes Role-Based Training for Consistent Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Trainual?**

I like that Trainual gives us one centralized, role-based place to document our processes and training. It makes onboarding more consistent and helps ensure everyone understands the “right way” we do things

**What do you dislike about Trainual?**

The biggest challenge is the ongoing maintenance required to keep content current. If documentation isn’t regularly updated, it can quickly feel outdated or lose trust with users.

**What problems is Trainual solving and how is that benefiting you?**

Trainual solves onboarding inefficiencies and knowledge loss by turning processes, policies, and role expectations into assignable training. That benefits us by reducing manager time spent retraining, improving compliance acknowledgment, and giving employees confidence that they’re doing things the right way.

**Official Response from Rachel Astori:**

> Having one place to find the right things to do things is so incredible to hear. Thank you so much for the kind words! The maintenance callout is real, and we have several new features to help with exactly that. If you ever want to chat about implementing them, our support team would be happy to assist.

  ### 3. TRAINUAL Kept Our Team Running Smoothly While I Took a Month Off

**Rating:** 5.0/5.0 stars

**Reviewed by:** Morgan L. | Closing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Trainual?**

I just took off a whole month of work and my team was able to perform perfectly because of all the information and help I had in TRAINUAL

**What do you dislike about Trainual?**

Nothing really honestly. Train’s is great

**What problems is Trainual solving and how is that benefiting you?**

The is helping us onboard quicker and teach the role a lot faster

**Official Response from Rachel Astori:**

> This is music to our ears. A whole month off and the team didn't skip a beat, that's a huge accomplishment. Thank you so much for the review!

  ### 4. Effortless Writing with AI Refinement and Real-Time Collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Trainual?**

Love the ease of writing, the video to text, as well as the AI feature to be able to easily refine. Also love the ability to be able to make comments, send it to the author, have them fix it, and it's changed basically in real time.

**What do you dislike about Trainual?**

Sorting in the app is something you have to think about with titles you choose rather than it being something that is a "smart" feature.

**What problems is Trainual solving and how is that benefiting you?**

Being able to collaborate on training documents, writing procedures and then having those all in one spot.

**Official Response from Rachel Astori:**

> Real-time collaboration on training content with the feedback loop built right in — that's some next level onboarding. Noted on the sorting, and we'll pass it along to the team. Thanks for sharing!

  ### 5. Jam Packed with Templates and Creativity Awaits

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kimberly B. | HR Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2025

**What do you like best about Trainual?**

Trainual continues to provide business solutions that help drive continuous improvements in our organization. This product helps us align with our short and long term goals. We are thrilled with the product updates and the benefits it provides to our companies.

**What do you dislike about Trainual?**

Since implementation, Trainual has been our go-to solution to ensure the correct information is shared and known by all the key players. 

**What problems is Trainual solving and how is that benefiting you?**

It is helping us get SOP in one place.

**Official Response from Ben  Lofrumento:**

> Hey, Kimberly!

Wow, what a headline! We’re pumped to hear you like the tailor-made content in Trainual — it’s great for customizing for exactly what your business may need at any point in time. 

We totally understand that it can feel overwhelming with so many functions to explore. No rush — take your time to dive in! Remember, you can request a free 1 on 1 coaching session via the Help Center chat or by emailing support@trainual.com :) 

It’s awesome to hear that Trainual is helping you consolidate your SOPs. Here’s to getting everything organized in one spot! Keep at it!

  ### 6. Easy to Learn and Use on Desktop & Mobile

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Trainual?**

It’s easy to access on both the desktop and mobile versions, and my staff were able to learn the system quickly and create our procedures with ease.

**What do you dislike about Trainual?**

The monthly cost is a concern. There should also be broader user settings so that some team members can create the manual without automatically having the right to edit other Procedures. Right now, a user can either edit everything or only view, with no in-between option. Also, we currently have to name our procedures and manual by Department just to keep them separated; otherwise, we have to sift through everything to find our own procedures.

**What problems is Trainual solving and how is that benefiting you?**

Having a central database for training resources is really helpful, because it keeps everything in one place and makes it easier to find what I need when I need it.

**Official Response from Rachel Astori:**

> Thanks for sharing your experience! We’re glad Trainual’s been easy for your team to pick up across desktop and mobile. We hear your feedback around permissions and organizing content — we have features that will help with both, and our support team would be happy to walk you through setup options to make things feel more streamlined.

  ### 7. Easy to use on the phone and the queries are easy to find

**Rating:** 5.0/5.0 stars

**Reviewed by:** Administración M. | Gerente de Recursos Humanos, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Trainual?**

I like that it can be used on the phone, that it saves information for quick consultations, that tests can be done easily. I like that a training plan can be made based on the position and functions.

**What do you dislike about Trainual?**

I wanted to upload a file in Excel format to share a template but it's not possible. I would like to know what day they viewed the content and also what day they did their evaluation.

**What problems is Trainual solving and how is that benefiting you?**

Continuous training, informing our employees immediately, we have been able to launch an internal podcast, sign documents, upload videos of new processes, update policies and organizational culture.

**Official Response from Rachel Astori:**

> Thanks for sharing! It is incredible to hear that Trainual’s been easy to use on mobile and helpful for organizing training by role. Great callouts on file uploads and visibility into viewing and evaluation dates — if you’d like a hand with sharing Excel files, our support team would be happy to help.

  ### 8. Easy-to-Use Tool for Creating Organized, Great-Looking Staff Training

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abbey S. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2026

**What do you like best about Trainual?**

I love that it is easy to use and create nice looking and organized training conent for our staff.

**What do you dislike about Trainual?**

I sometimes have a hard time creating training that is general for multiple departments, without having it duplicated. This causes me to have multiple subjects before more in-depth ones, and it sometimes gets confusing to keep track of, but this may be user error.

**What problems is Trainual solving and how is that benefiting you?**

Trainual allowed us to keep all of our training in one place, and easily find it. The search tool in Trainual is amazing.

**Official Response from Rachel Astori:**

> So glad you’re enjoying how easy it is to build clean, organized training — that’s exactly what we aim for. The note about managing shared content across departments is a great callout, too. If you ever want to talk through ways to structure that content, our team’s happy to help brainstorm and make suggestions of ways we can link content instead of duplicating.

  ### 9. Effortless Onboarding and Training with Trainual

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mitch D. | Branch Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 07, 2025

**What do you like best about Trainual?**

I really like the ease of use that Trainual offers. It's made managing training much simpler. Plus, the mobile version has been great. I also appreciated how very easy the initial setup was.

**What do you dislike about Trainual?**

I think the ability to download lessons could be improved.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual for new hire training and keeping up with new service information.

**Official Response from Ben  Lofrumento:**

> Thank your for your thoughts, Mitch! 

Pumped to hear Trainual’s making it easier to roll out consistent training and policy updates across your branches. That’s a huge win.

Appreciate the heads-up on the mobile app quirks — we’re on it and always working to smooth things out across all devices. 💜

  ### 10. Trainual: Easy to Use and Highly Engaging

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about Trainual?**

Trainual is very easy to use, and it’s also highly engaging.

**What do you dislike about Trainual?**

Sometimes, each Trainual can feel a bit long, especially in terms of overall length.

**What problems is Trainual solving and how is that benefiting you?**

It keeps us up to date on issues and reminds us of things we might otherwise forget in our day-to-day work.

**Official Response from Rachel Astori:**

> So glad to hear Trainual has been easy to use and engaging for you and your team!

  ### 11. User-Friendly and Flexible With Plenty of Options

**Rating:** 5.0/5.0 stars

**Reviewed by:** Beatriz  A. | Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Trainual?**

It’s very user-friendly and has a lot of options, which makes it easy to use and flexible depending on what I need.

**What do you dislike about Trainual?**

There’s nothing I can think of at the moment.

**What problems is Trainual solving and how is that benefiting you?**

It has helped shorten the amount of time needed to train staff.

**Official Response from Rachel Astori:**

> Thank you so much for the kind words, Beatriz! We are so happy to hear Trainual has been easy to use and flexible for you and your team's needs.

  ### 12. Streamlined Training Materials Hub for Our Company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Trainual?**

It has been a great source for our company to house and use our training materials.  It has streamlined our processes.

**What do you dislike about Trainual?**

I have yet to find anything that is negative.

**What problems is Trainual solving and how is that benefiting you?**

It streamlines our onboarding process ensures that our team is trained sufficiently.

**Official Response from Rachel Astori:**

> A central home for all your training materials — exactly what we like to hear. So glad it's been a smooth experience!

  ### 13. Gardner Vaughan DL

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 12, 2026

**What do you like best about Trainual?**

The search functionality and AI function

**What do you dislike about Trainual?**

No accessible reporting on created content without reaching out to a client services rep

**What problems is Trainual solving and how is that benefiting you?**

Streamlined training platform. Different departments require different training - we can have multiple content owners rather than 1 or 2 administrators having to review everything

**Official Response from Rachel Astori:**

> Search and AI doing the heavy lifting — love to hear it. Thanks for sharing!

  ### 14. User-Friendly and Flexible Content Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexis L. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Trainual?**

I love that we are able to add content as needed and it is so user friendly.

**What do you dislike about Trainual?**

What I dislike is that I have to go into every single test on every section to add a notification to come to my email once an employee completes it. This took a lot of time!

**What problems is Trainual solving and how is that benefiting you?**

Trainual has helped our company house all of our educational materials and required policies. Having this has helped a lot with onboarding and keeping track of things that are due for the team.

**Official Response from Rachel Astori:**

> Thanks for sharing! We are so happy to hear Trainual’s been a user-friendly place to manage content and support onboarding. Totally get your note on test notifications — if you ever want a hand streamlining that set-up or exploring options, our support team is always happy to help.

  ### 15. Trainual’s Leaderboard Adds Extra Motivation to Stay on Top of Training

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hunter S. | Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Trainual?**

I like the leaderboard in Trainual. It's a minor thing but it is a little added motivation to stay up to date on training

**What do you dislike about Trainual?**

There is nothing wrong with trainual that I have experienced

**What problems is Trainual solving and how is that benefiting you?**

Provides an easy way to do company training with nice UI to accompany it

**Official Response from Rachel Astori:**

> Thank you so much for the feedback, we're so glad to hear the leaderboard to encouraging everyone to stay current with their training!

  ### 16. Feature Packed and Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Robert K. | Quality Assurance and Compliance Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2025

**What do you like best about Trainual?**

The platform is highly conifgurable - and yet retains simplicity. It never becomes burdensome to configure. Especially in a smaller company like ours where training uploads and config are routed through one person - iit's hugely valuable having a system that is quick and easy to configure.

**What do you dislike about Trainual?**

The report module is a little sparse. Often we require slightly more detailed reporting metrics for auditors than the reports that are available - and this means we need to employ some workarounds in order to get the required info. The lack of read-only API's is also something that could be considered for future development. Power users - especially QA -  want read-only API's to be able to extract training metrics in realtime.

**What problems is Trainual solving and how is that benefiting you?**

Standardised training for various roles and record of training completed. The platform also speeds up configuration of trainings.

**Official Response from Rachel Astori:**

> Thanks for your thoughtful feedback! We’re so glad Trainual’s flexibility and ease of setup have been valuable for your team. We also appreciate your suggestions around reporting and API access. Those are great ideas, and our product team is actively exploring ways to expand reporting options and integrations in the future. Your input helps us keep improving and we are so grateful to have you as part of the community!

  ### 17. Everything I Need in One Place for Tracking Progress and Understanding

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about Trainual?**

That it is everything I need in one place and I can see what people have finished. I can assess their knowledge and understanding.

**What do you dislike about Trainual?**

There are parts of it that are hard to navigate.

**What problems is Trainual solving and how is that benefiting you?**

Making sure that I have the needed training materials.

**Official Response from Rachel Astori:**

> Glad it's keeping everything organized and giving you visibility into your team's progress. Thanks so much for the feedback!

  ### 18. Easy Navigation, Needs Better Integration

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User | Enterprise (> 1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Trainual?**

I enjoy how easy it is to navigate and how easy it is to produce trainings and documents with Trainual. It's also easier to navigate and offers a continuity solution in times of outages with Microsoft.

**What do you dislike about Trainual?**

I find the lack of API capabilities for connecting to project management workflows problematic.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual to solve centralization and fast-shipping challenges. It's easier for me to navigate than SharePoint, and it provides continuity for us during Microsoft outages.

**Official Response from Rachel Astori:**

> Thanks so much for the honest feedback! We have some exciting changes coming to our API capabilities soon, keep your eyes peeled for an announcement later this summer.

  ### 19. Great AI-Powered Platform for Creating SOPs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Claudia O. | Director of Personnel, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Trainual?**

It’s a great platform for creating SOPs with the help of AI.

**What do you dislike about Trainual?**

When I attach a document to create content, the formatting doesn’t stay the same as in the document I downloaded.

**What problems is Trainual solving and how is that benefiting you?**

Creating processes that enable clearer, more consistent communication across the company.

**Official Response from Rachel Astori:**

> Thanks so much for the kind words! We're thrilled to hear Trainual has been a great platform for your SOPs.

  ### 20. Clear, Self-Paced Training with Occasional Updates Needed

**Rating:** 5.0/5.0 stars

**Reviewed by:** James S.

**Reviewed Date:** February 04, 2026

**What do you like best about Trainual?**

I love using Trainual for training on all firm policies because everything is very clear. I also appreciate that you can go back and watch a video if you didn't understand something. The tests are a good way to ensure that people are paying attention. Trainual allows people to do the training at any time without needing someone to administer it.

**What do you dislike about Trainual?**

Some things become out of date. There is a feature for people to report issues, but new people may not know that some things are outdated. It took some time as there is a substantial investment in creating content.

**What problems is Trainual solving and how is that benefiting you?**

Trainual allows self-paced training without an administrator. Its clarity and revisitable content ensure understanding, and the tests keep users engaged.

**Official Response from Rachel Astori:**

> Love hearing Trainual’s been a solid fit for clear, self-paced policy training — and that the videos + tests are helping it stick. You’re also spot on about keeping content fresh; building it takes real effort, and maintaining it matters just as much. Thanks for calling that out so honestly.

  ### 21. All My Trainings and Work Content in One User-Friendly Hub

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anthony R. | Courier, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 20, 2026

**What do you like best about Trainual?**

It has all my trainings and work content all in one spot.

**What do you dislike about Trainual?**

Honestly, there isn’t much more to add. It’s pretty user-friendly and really helpful overall.

**What problems is Trainual solving and how is that benefiting you?**

Often, especially in my line of work, it’s helpful to know there’s a single place I can go to see how a process is done or quickly look up an answer about a service we offer. Instead of calling into the office or spending time researching online, I can find what I need in one spot. It keeps everything organized and easy to access.

**Official Response from Rachel Astori:**

> Thanks for sharing! We love hearing Trainual has been a helpful, go-to resource for you. We’re so glad Trainual’s made it easy to keep all your training and work info in one place — and that it helps you find answers quickly without extra back-and-forth.

  ### 22. Trainual Streamlined Training Across Three Departments

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chelsea S. | Field trainer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Trainual?**

We have used trainual to help train 3 different departments within a 100 staff privately owned company

**What do you dislike about Trainual?**

The quizzes can be redundant and unnecessary

**What problems is Trainual solving and how is that benefiting you?**

Paired with our in house hands on training - we are having new hires complete trainual training so that we can hit every angle of learning style

**Official Response from Rachel Astori:**

> Three departments, one platform — love to see it and awesome use case. We appreciate you sharing!

  ### 23. Easy-to-Use Training Platform Builder with Videos, Screenshots, and Text

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Trainual?**

The program was very easy to use for building content. I really liked that I could combine videos with screenshots and text to create my training platform, which made the whole process feel straightforward and well organized.

**What do you dislike about Trainual?**

I honestly don’t feel like there was anything about the program that I didn’t like.

**What problems is Trainual solving and how is that benefiting you?**

We use Trainual to train new employees before they even come onsite. It helps us speed up the overall training process while saving everyone valuable time, and it makes onboarding feel more organized from the start.

**Official Response from Rachel Astori:**

> New hires showing up already trained and ready to go before they're onsite? Now that's awesome to hear. We are so glad the content building experience felt intuitive, and that mixing videos, screenshots, and text made the process feel organized from the start. Thanks for sharing!

  ### 24. Game-Changer for Onboarding, Super Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** adeliz  r. | Property Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Trainual?**

I love how easy Trainual is to use; it's definitely super easy, making it feel like second nature. Setting up was very easy too. I found the YouTube videos from Trainual's team very helpful for the setup. We also had a helpful call, and then I was able to take it from there and do it on my own.

**What do you dislike about Trainual?**

Honestly, it takes a long time to download sometimes, and it crashes often. I think it's a great platform, but it's also too heavy. It's sometimes frustrating when you're trying to access a model and the platform is down or super slow.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual to ensure all our processes are consistently followed. It has been a game changer for onboarding, creating a seamless first experience for new hires.

**Official Response from Rachel Astori:**

> It’s awesome to hear Trainual’s made onboarding feel second nature for you — that’s the goal. Huge credit to you for jumping in and building things out after setup, too. We appreciate you calling out the load time; we take this feedback seriously, and our support team’s always open if you want to dig into it with us.

  ### 25. Easy to use and very user friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sean S. | Director of Admin and Logistics, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Trainual?**

The ease of searching for information...

**What do you dislike about Trainual?**

There is not an item I could pick out to say it is disliked

**What problems is Trainual solving and how is that benefiting you?**

Having our employees signing off on forms after they read processes and proceedures

**Official Response from Rachel Astori:**

> No dislikes? What a compliment! Thanks so much for your feedback.

  ### 26. Engaging Training Experience, But Templates Need Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about Trainual?**

Trainual is very impactful in that it allows companies to really structure their SOPs and content creatively and productively. I love that it removes the boring aspect of employee training and provides an interactive, user-friendly experience. The customer support seems really responsive. I enjoy the new features that allow you to copy and bring content between accounts.

**What do you dislike about Trainual?**

Downsides of Trainual are the disorganized templates. They seem to be all over the place and use too many GIFS within them. A major downside the the import feature to import Documents correctly.

**What problems is Trainual solving and how is that benefiting you?**

Employee engagement improves significantly when proper training is implemented. Ensuring that employees receive the right training helps them feel more involved and motivated in their roles.

**Official Response from Rachel Astori:**

> Thanks for the thoughtful feedback! We’re thrilled you find Trainual engaging and easy to use for building creative, interactive training. We appreciate your notes on templates and document imports — our team’s actively improving both to make setup smoother and content organization even better.

  ### 27. Lead Accountant

**Rating:** 4.5/5.0 stars

**Reviewed by:** Riken S. | Assistant Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2025

**What do you like best about Trainual?**

It has better feature to understand and rather to just read, we can add video, quiz and graphical data for better understanding.

**What do you dislike about Trainual?**

As of now i dont have any dislikes. I like this app

**What problems is Trainual solving and how is that benefiting you?**

We adding process training where we assigning to users.

**Official Response from Ben  Lofrumento:**

> Hey, Riken!

Thanks for your feedback! We’re pumped to hear you appreciate the features that enhance understanding, like adding videos, quizzes, and graphical data. Making learning more engaging is definitely what we aim for!

If you have any other suggestions or insights, feel free to share!

  ### 28. Essential for Onboarding, User-Friendly with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Olivia M. | Business Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Trainual?**

I find Trainual's user-friendly interface particularly appealing. I value the training paths for new hire orientation and onboarding, which streamline the process effectively. The initial setup was easy, making the transition smooth for our company.

**What do you dislike about Trainual?**

I find the ability to group content by teams, departments, etc., rather than just by company, policy, and process sections, lacking. I'd prefer if it allowed for sorting content by different roles and teams, like a table of contents.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual for new hire onboarding and orientation, plus it organizes our SOPs, policies, and offers an easy-to-use interface.

**Official Response from Rachel Astori:**

> Great to hear onboarding has been smooth and easy to manage — that’s a big win. The idea of organizing content more by team or role makes a lot of sense too. Thanks for sharing your feedback!

  ### 29. Smooth Onboarding and an Effortlessly User-Friendly Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Trainual?**

Onboarding process is smooth and easy. The tool itself is so user friendly and easy to use. Could not have been a simpler process or tool to use.

**What do you dislike about Trainual?**

I haven't found anything to dislike yet!

**What problems is Trainual solving and how is that benefiting you?**

Onboarding new employees took a lot of time and effort. It's helped us streamline this process and ultimately save time. We also love the search feature. This has cut down on so many questions as people have access to the information at their fingertips.

**Official Response from Rachel Astori:**

> It's incredible to hear onboarding has been a positive experience through Trainual. No dislikes is something that always makes us happy! Thanks so much for being part of the Trainual community!

  ### 30. Simply Amazing Tool for Teaching Company Processes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Trainual?**

This is the best tool for teaching all employees the company’s processes. It’s simply amazing.

**What do you dislike about Trainual?**

The IA could be a bit more helpful; as it stands, it feels somewhat limited and not as useful as I’d hoped.

**What problems is Trainual solving and how is that benefiting you?**

Our onboarding process felt a bit old-school and took more time than it needed to. Trainual helped us streamline it, making the steps clearer and easier to follow so anyone can get up to speed faster.

**Official Response from Rachel Astori:**

> "Simply amazing" made our day, thank you so much for sharing! We’re so glad Trainual’s helped modernize your onboarding and make it easier for everyone to get up to speed. Thanks for the note on the AI as well — this is something our team is actively working on right now. Stay tuned for some exciting updates later this year!

  ### 31. Inviting Look and Smart AI Search, but Editing and Training Navigation Need Work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Taylor M. | Care Logistics Training and Quality Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Trainual?**

I really like the AI feature to search for information. The over look is inviting.

**What do you dislike about Trainual?**

The editing can be rough. I can't place pictures side by side. The fact that it takes you to the first subject in a training instead of to the outline so you can choose what subject you want to work on.

**What problems is Trainual solving and how is that benefiting you?**

It's solved information documentation. This is the only place we store policy and procedures for the most part.

**Official Response from Rachel Astori:**

> Glad the AI search and overall look are working well for you — that’s great to hear. Thank you for being specific about what’s been frustrating with editing and navigation, too. Those real day-to-day details are helpful for us to understand how Trainual actually feels to use. We'll make sure our product team hears this feedback as they continue to make improvements!

  ### 32. Centralizes Training Info Seamlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** JOSE LUIS R. | Intake Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Trainual?**

I really like how Trainual keeps everything organized in the same place. Having the capacity to test people and assess their knowledge is one of my favorite features. It's super helpful to have everything centralized for our training materials, and setting it up was pretty easy too.

**What do you dislike about Trainual?**

I think it works okay.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual to centralize our training materials, keeping everything organized in one place.

**Official Response from Rachel Astori:**

> Friendly competition making its way into team meetings — love that the leaderboard is driving that kind of engagement. Glad you found the easiest upload options as well. Thanks for sharing!

  ### 33. Easy-to-Use Business Playbook System with a Responsive Support Team

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about Trainual?**

Ease of use in systemetizing pretty much every aspect of a business playbook. Also, the team at Trainual is very responsive and aims to bring to the platform that which will make it even better for the users.

**What do you dislike about Trainual?**

There's often lag when navigating from screen-to-screen within the interface.

**What problems is Trainual solving and how is that benefiting you?**

Documenting processes, policies, and insights that can help our company more easily scale, train, and maintain high standards. The easy-to-use interface helps with adoption across our company, too.

**Official Response from Rachel Astori:**

> Thank you for the kind words about our team — we'll pass them along! The navigation lag is on our radar and we appreciate you flagging it. Thanks for being part of the Trainual community!

  ### 34. Effortless SOP Management and Training Assignment

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Trainual?**

I like the fact that you can add SOPs to each group and role if you like. Then you can assign the trainings to the individuals assigned. If you delegate the role to a new individual, the training is reset and assigned to the new person. I LOVE IT!

**What do you dislike about Trainual?**

I was a bit confused in Trainual University because I was going through courses submitted through the implementation process but didn't know that they were separate from Trainual University. The links sent through the Implementation emails had me learning a bit out of order.

**What problems is Trainual solving and how is that benefiting you?**

We didn't have a place to store all our SOPs and now we do. We didn't have a breakdown of responsibilities for each role and now we not only have the listed responsibilities, we also have the training that coincides with that responsibility. 
The Delegation Planner is so helpful for when we have staff resign or transition to a different role. Now we can easily transfer responsibilities to the newly assigned team member.

**Official Response from Rachel Astori:**

> We love this — thank you for sharing! It’s awesome to hear how Trainual’s helping your team organize SOPs, assign trainings, and make role transitions smoother. Sorry for the confusion with Trainual University during onboarding — that’s great feedback, and we’ll keep looking for ways to make the learning flow clearer. So glad the Delegation Planner has been a game-changer for you!

  ### 35. Easy to Use with Plenty of Options

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about Trainual?**

It’s easy to use and offers a lot of options. I’m satisfied with it.

**What do you dislike about Trainual?**

Unfortunately, it doesn’t translate properly.

**What problems is Trainual solving and how is that benefiting you?**

It helps drafting processes

**Official Response from Rachel Astori:**

> Thanks so much for the review!

  ### 36. Challenging Setup, Minimal Benefit Yet

**Rating:** 3.0/5.0 stars

**Reviewed by:** Erica M.

**Reviewed Date:** October 29, 2025

**What do you like best about Trainual?**

I find the ease of creating modules in Trainual quite straightforward, which stands out as one of its best features. This capability makes it convenient to develop training modules, representing an aspect of the system that I appreciate. Despite being user-friendly, it does require some time to fully get accustomed to, yet its straightforward nature is a positive attribute.

**What do you dislike about Trainual?**

I find setting up Trainual to be challenging due to a lack of guidance on how to fill out necessary forms and effectively map responsibilities and groups. We've had to devise our own system to compensate for this gap. Additionally, while Trainual is supposed to help with SOPs and passing down institutional knowledge, it hasn't delivered tangible benefits yet, aside from indicating to employees that we are attempting to implement training processes. The process of integrating content into Trainual has been cumbersome, requiring numerous webinars and substantial preparatory work, which has been quite time-consuming. The email notifications that group owners and managers receive are excessive and appear irrelevant, yet there seems to be no straightforward way to disable them, which has been irritating. Furthermore, the configuration involving overlapping groups and setting up cross-team interactions has proven to be difficult, adding to our frustration.

**What problems is Trainual solving and how is that benefiting you?**

Trainual is intended to pass down institutional knowledge and create SOPs but currently, it's only useful for easy module creation and doesn't meet broader goals fully.

**Official Response from Rachel Astori:**

> Thank you for sharing your honest feedback — and for highlighting the ease of module creation as a bright spot in your Trainual experience so far. We know the setup process can feel overwhelming, especially when you're trying to build structure from scratch and customize it for your team. It’s clear you’ve put in a ton of effort, and we truly appreciate your commitment to building something great.

That said, we hear you loud and clear on the frustrations — from mapping responsibilities and managing notifications to the time it’s taken to see real returns. Our team would love the chance to connect and help streamline things for you. We are actively working on notification management and auditing all notifications, stay tuned for some exciting updates! In the meantime - if there is anything we can do to help our support team is always here for you. Thanks so much for sticking with us.

  ### 37. Essential for Streamlined Onboarding and Culture Building

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shenandoah D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 29, 2025

**What do you like best about Trainual?**

I really appreciate Trainual for how it effectively supports the onboarding process by helping our team address the cultural aspects and familiarizing new hires with our organization. I am especially fond of its ability to convey the higher-level workings and common tasks of various departments. I also like how Trainual notionally conceptualized SOP design for culture, which helps preserve company culture and convey it clearly to new employees. This aspect of Trainual empowers employees with a clear understanding of our goals, core values, and opportunities for development, making a positive impact from day one. I find the incorporation of Loom and YouTube videos within training sessions extremely helpful, as well as the AI components that assist in drafting training plans. The availability of pre-templated manuals and guides is a significant asset, facilitating alignment with our company values. Trainual allows me, as a founder, to store and share important information seamlessly, ensuring every team member is onboard without personally overseeing this information transmission. Overall, Trainual gets our team excited about their roles and aligns them with our company's vision effectively.

**What do you dislike about Trainual?**

I find it difficult to navigate or bookmark shorter SOPs in Trainual, which is an issue we're discussing with the Trainual team. This challenge leads us to retain many SOPs in a second software platform, limiting our ability to fully leverage Trainual's capabilities. I feel a bit stuck due to this, as it prevents us from getting the full value out of Trainual.

**What problems is Trainual solving and how is that benefiting you?**

Trainual helps offload the responsibility of clarifying company culture to new employees, making them excited about their roles from day one. It preserves company goals and values, aiding development and reducing the burden on leadership.

**Official Response from Rachel Astori:**

> Thank you so much for this thoughtful review! We’re thrilled to hear how Trainual is helping you streamline onboarding, align your team to your vision, and keep company culture front and center — all while saving you time as a founder. Love that you’re using AI, embedded videos, and pre-built templates to bring your training to life!

Also, huge thanks for the feedback on navigating shorter SOPs. You’re spot on — and it’s something our team is researching. We want Trainual to be the go-to spot for all your how-tos, big or small. Stay tuned for some exciting updates coming your way! 🚀

  ### 38. Easy Page Creation and Fast Content Search

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Trainual?**

It's easy to create new pages and content areas. It's easy to upload forms and links. I also like the search function to find content already created.

**What do you dislike about Trainual?**

It's hard to know when content is changed or updated by other colleagues. I understand the bell notification and occasional email update that new information is there, but doesn't always seem attention getting enough.

**What problems is Trainual solving and how is that benefiting you?**

It's helping train new colleagues. It also provides a central location for some of our commonly asked questions or frequent scenarios. It helps to put them in writing in a central location that houses more than just let's say Google Drive.

**Official Response from Rachel Astori:**

> Glad Trainual’s become a go-to spot for creating content and finding answers quickly. The note about updates getting lost is a good one — staying in the loop matters when lots of people are editing. If you ever want to talk through ways to surface changes more clearly, our team’s happy to brainstorm with you.

  ### 39. Trainual Develop and Grow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ginny T. | Training and Operations Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Trainual?**

Ease of the Trainual platform.  We have programmed the Horizon Field Guide which provides electronic training to all Team Members.  We recently upgraded our subscription and added the premium courses

**What do you dislike about Trainual?**

The ability to add an expiration date to a premium course (ie: heat exposure we assigned for the months of July and August, but unable to set 8/31 as the expiration date).  This results in manually adding specific training courses as use of the groups will not allow this training to end.  The second challenge is the ability to delete the training that is auto assigned to me as the administrator assigning the training.

**What problems is Trainual solving and how is that benefiting you?**

The auto assigned premium courses need to be manually removed from my profile by Trainual Support.  If I had this ability - I wouldn't need to request this each month.   Adding the expiration date to premium courses is unresolved at this time by allocating team members by location or departmental group.

**Official Response from Rachel Astori:**

> Thank you for sharing your experience! We’re happy to hear Trainual is making it easier to deliver training through your Horizon Field Guide and premium courses. We also appreciate your detailed feedback on course expiration dates and admin assignments—these insights are incredibly helpful as we continue improving the platform.

  ### 40. Efficient Onboarding with Some Limited Feature and Minor Cost Concerns

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer M.

**Reviewed Date:** October 23, 2025

**What do you like best about Trainual?**

I love Trainual's capacity to automate and streamline the onboarding and training process, which allows me to save valuable time that I can spend on other business operations, such as billable work or process improvement within my law firm. I appreciate the organizational chart feature, which provides a clear image of company roles and responsibilities, facilitating a better understanding among staff members. Additionally, I enjoy the ability to separate training categories and assign them to specific employee groups, ensuring that each receives relevant, tailored information rather than unnecessary content. This efficient training delivery is beneficial as it assures me that all staff receive uniform, professional-quality training in a self-directed manner. The integration features are excellent, especially with Gusto, which automatically grants Trainual access upon payroll setup, creating a seamless, interconnected workflow. I value the support and generosity of the onboarding team throughout the years, which has aided in setting up new staff efficiently. The fact that Trainual removes the need for personal oversight during initial training periods, thus freeing up significant time in my schedule, is highly appreciated.

**What do you dislike about Trainual?**

{"I find the product not inexpensive and have been considering other products to replace it, particularly with built-in features similar to knowledge bases in other software I use.","The main issue with Trainual is its lack of its own screen recording and screen capture training mechanism, which is surprising given the cost. This shortcoming forces me to use third-party software like loom.com, which has become expensive, costing $1,200 per year for just five seats.","I encounter an inconvenience with Trainual's absence of a search capability akin to a knowledge base. The inability to perform Boolean or keyword searches complicates finding specific information, especially when categories are misorganized or incomplete.","The process of creating visually appealing and professional quality training content is cumbersome as it requires using external software like Canva. Despite Canva being known as user-friendly, I find it too advanced and costly at $30 per month per user.","The need for a feature that allows easy creation and publication of training slides with animations and voiceovers without external tools is apparent. As a lawyer, designing visually captivating slides without a skill in creativity is challenging."}

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual to automate staff training, ensuring uniformity and saving time for billable work, which boosts my law firm's efficiency.

**Official Response from Rachel Astori:**

> Thank you for such a thoughtful review! We’re so glad Trainual has helped simplify onboarding and free up time for what really matters in your firm. We appreciate the honest feedback around pricing, search, and content creation tools — those insights are super valuable as we keep improving. Our goal is to make building and delivering great training as easy (and enjoyable) as possible. Thanks for being part of the Trainual community!

  ### 41. Game Changer for our Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer C. | Business Program Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Trainual?**

It is a well thought out spiderweb of information, connecting responsibilities and duties to how to do them, organized in a way that is useful, managed well and easy to find.  The management of the processes, with scheduled reviews, content feedback feature and ownership makes it easy for us to get our information into the system and implement quickly with our staff.  The support of Trainual has been excellent and their reply timeline is quick and efficient.  We are looking forward to making Trainual a regular part of our daily business model.

**What do you dislike about Trainual?**

There are features that I wish we had, but when we submit them to Trainual, I'm assured that they are heard and "on the list".  I really have no issues with the software or the support.

**What problems is Trainual solving and how is that benefiting you?**

Trainual is letting us store all of our information on how to do our work in one location, with one owner and access to everyone who needs it.  It is eliminating duplicate information, outdated data and hidden SOP's throughout our system.

**Official Response from Rachel Astori:**

> This is such a thoughtful review, thank you! We’re so glad Trainual is helping you centralize your processes, eliminate outdated info, and make training more accessible for your team. It’s great to hear our support team has been able to help quickly, and we appreciate you sharing feature ideas. We’re always working to make the platform even better.

  ### 42. User-Friendly Onboarding with Custom Paths

**Rating:** 4.0/5.0 stars

**Reviewed by:** tracey s.

**Reviewed Date:** October 23, 2025

**What do you like best about Trainual?**

I find Trainual extremely user-friendly, which makes the setup process smooth and efficient. I appreciate the ability it provides to upload procedures for different teams, assigning ownership to the respective team members until they approve these procedures. This feature ensures accountability and precision before publishing. I love how Trainual sends timely reminders for procedure reviews, helping us maintain timely updates and encouraging departments without documented procedures to get on board. The ability to test employees on their knowledge of subject matter is highly beneficial, promoting ongoing learning and competence. Trainual's feature of incorporating images or gifs into training materials significantly enhances the readability and engagement of the content. I really value the option to break down procedures into smaller, manageable content groups, reducing any feelings of being overwhelmed. As an admin, I can track employees' progress, which helps in monitoring training efficiency and ensuring that everyone is on the right path. I also find it beneficial that Trainual supports overlapping training paths, aligning employees' roles specifically to what they do, which maximizes the training relevance and effectiveness.

**What do you dislike about Trainual?**

I dislike the excessive number of nudge emails.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual to streamline onboarding, maintain up-to-date procedures, and tailor training paths, enhancing team efficiency and accountability.

**Official Response from Rachel Astori:**

> Thanks so much for the detailed feedback — we love hearing how Trainual is helping streamline onboarding and keep your team’s training relevant and organized! It’s great to know the review reminders and progress tracking are making a difference. We totally get the note about nudge emails — finding that perfect balance is something we’re actively working on. Appreciate you sharing your experience with us!

  ### 43. Implementation process is terrific!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kim B. | Executive Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Trainual?**

The best part for me about Trainual is the thought and planning they have obviously put into their implementation process. The implementation specialist we worked with listened closely to our 'story' and provided us with the direction and support that met our needs without overwhelming us. The format of the training was logical and easy to follow. I especially appreciated the immediate follow up emails detailing what we reviewed and describing the next steps. The resources she recommended were appropriate and helpful.

**What do you dislike about Trainual?**

We struggled a bit with the Group concept. It is much more flexible than we realized!

**What problems is Trainual solving and how is that benefiting you?**

Most importantly, Trainual is giving all employees immediate online access to our handbook instead of looking for a paper copy that may not be current. 

Trainual is providing a consistent new hire onboarding/orientation process; an online document for our handbook that includes quizzes to check for understanding; and a place for our standard operating procedures to ensure consistency across our locations.

**Official Response from Ben  Lofrumento:**

> This makes us so happy to hear, Kim 🙌

Love that our implementation process gave you exactly the support you needed without overwhelming you — and that the follow-up emails and resources hit the mark. Huge win that you now have a consistent onboarding flow, an always-up-to-date online handbook, and a place for SOPs to keep things consistent across every location.

And yes — once you get the hang of Groups, the flexibility is a game changer! 💜

  ### 44. Trainual - an easy to use system to create and partake in staff trainings and on-boarding.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Patrick R. | Manager of Learning and Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2025

**What do you like best about Trainual?**

Honestly? I like how easy Trainual is to use when creating content for employees to review for training and on-boarding. The set up is easy to follow and Trainual provides multiple ways and resources to help you get started with creating a strong library of trainings for your organization. Their customer service is top notch and the on-boarding specialist who helped us set everything up was responsive when we had questions.

I really like how I can hyperlink to previous trainings, such as our core values, throughout the other trainings that I have created. This really helps with building our brand and integrating our mission and vision throughout our trainings and on-boarding sessions. 

It is also really easy to integrate pictures, funny GIFs (to lighten the training mood), and videos to boost the ways in which our trainings can reach their intended audience.

**What do you dislike about Trainual?**

My only dislikes of Trainual are around formatting. There is no copy and paste feature and and the system defaults often to preset conditions such as font and size. I spend more time than I would like playing around with these features.

**What problems is Trainual solving and how is that benefiting you?**

Trainual is allowing us at Nexterra to create interactive, relevant trainings that can be accessed by employees across the country. It is easy to build trainings that are accessible to a wide range of stakeholders within our organization.

**Official Response from Ben  Lofrumento:**

> Hey, Patrick! 

Thanks for sharing your thoughts on Trainual! It’s awesome to hear how user-friendly you find it for creating training content. Hyperlinking to core values is an amazing way to keep the brand messaging consistent — props to you for really digging in!

We totally get your frustration with the formatting issues. It’s definitely something to keep in mind, and we'll pass your feedback on to the team!

It's great to see how Trainual benefits your team by making training accessible and engaging. Thank you for taking the time to give us feedback, and keep up the good work with your training! 😊







  ### 45. Essential for Knowledge Management, Slight Setup Challenges

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amy L.

**Reviewed Date:** October 22, 2025

**What do you like best about Trainual?**

I like using Trainual for my consulting company since 2020 because it serves as a comprehensive platform for training across various topics, recording procedures, and maintaining SOPs while acting as a knowledge repository. I appreciate the ability to capture everything in one place, which streamlines organization, data consolidation, and video recording tasks essential for internal training and onboarding in my new role at the startup. The price point was particularly appealing when starting up. Moreover, the functionality to record directly within the tool, bypassing the need for third-party software like Loom or Vimeo, adds significant convenience. Using Trainual as a centralized hub offers an efficient way to address employee queries regarding our business processes and tools without delay. The integration of the search function also enhances our ability to easily locate necessary information. These features cumulatively make Trainual an effective and valuable tool in our operations, supporting both our training and process documentation needs effectively.

**What do you dislike about Trainual?**

I found the initial setup process (back in 2020) to be challenging due to the lack of templates , which made mapping training processes difficult. Even now, organizing training by user or team can be confusing without a clear structure, sometimes making it seem like a laundry list. Additionally, I experience difficulties with moving elements freely within the tool, such as shifting content from a subject level to a step or page level. This restricts flexibility in organizing content and can lead to complications when adjustments need to be made.

**What problems is Trainual solving and how is that benefiting you?**

Trainual serves as a one-stop shop for knowledge sharing, allowing easy access to company processes and tools. It identifies content gaps, streams videos directly, and simplifies search for efficient onboarding and training management.

**Official Response from Rachel Astori:**

> Thanks so much for sharing your experience and for being a long-time Trainual user! We’re thrilled to hear it’s been a valuable hub for your training and knowledge management needs. We appreciate your feedback on setup and content organization — we’ve made improvements since 2020 and continue working to make structuring and rearranging content even easier. If you haven't already, definitely check out our flexible creation feature that we released this summer. Our support team is happy to help guide you as well. Your input helps us keep evolving!

  ### 46. Effortless Training, Expanded Reach

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anjanette B.

**Reviewed Date:** October 20, 2025

**What do you like best about Trainual?**

I love how easy Trainual was to set up. There was someone assigned to us who helped guide us through the initial stages, making the transition smooth and efficient. This support was invaluable as it allowed us to start using the software without any hitches. I also appreciate how Trainual has significantly streamlined our training processes, eliminating the need to coordinate physical meetings. This feature alone has saved us a tremendous amount of time and effort, enabling people to train at their convenience. Furthermore, having the ability to adjust and update training materials as needed during the learning process is incredibly beneficial. This flexibility ensures that our materials are always up-to-date and relevant. Trainual's ability to facilitate training has helped us get people ready before any face-to-face interactions, greatly reducing administrative workload. Overall, the software allows us to reach and train more people with less effort, effectively meeting our needs. Despite a few minor video formatting issues, I find Trainual to be a very valuable program, which I am very likely to recommend to others, as indicated by my high recommendation likelihood score of 10.

**What do you dislike about Trainual?**

Some of the video formatting is a little confusing.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual to save time by allowing remote training, reducing the need to coordinate schedules for in-person sessions, and enabling trainees to learn on their own time. It also saves administrative time and effort.

**Official Response from Rachel Astori:**

> It’s awesome to hear Trainual’s making your life easier — and helping your team get up to speed faster 🙌 Big thanks for the kind words (our onboarding team is smiling!). And we hear you on the video formatting, we are always working to make things smoother. We'll make sure our product team hears your feedback. Thanks for being a part of the community!

  ### 47. Scalable, Consistent Onboarding & Operations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kristi R. | Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 07, 2025

**What do you like best about Trainual?**

What I like best about Trainual is how intuitive and effortless it is to add and update content. The platform removes friction from documentation, whether you're creating from scratch or refining existing processes. It’s built for speed and scalability, which makes maintaining a living, breathing knowledge base not just doable, but easy. That usability drives consistency, accountability, and team alignment.

**What do you dislike about Trainual?**

Sharing direct links can be frustrating. The experience needs refinement to make accessing and distributing information as seamless as the backend content creation process.

**What problems is Trainual solving and how is that benefiting you?**

Trainual is solving the chaos of inconsistent onboarding and undocumented internal processes. It gives us a centralized, scalable system to train new hires, standardize how things get done, and reduce repetitive knowledge-sharing. By turning internal know-how into accessible playbooks, it cuts down meeting time, boosts team alignment, and frees up leaders to focus on strategic work instead of answering the same questions over and over.

**Official Response from Ben  Lofrumento:**

> Love this, Kristi 🙌

So glad Trainual’s making it simple to create and update content fast — that’s exactly what we’re going for! And we hear you on the direct link sharing — making it as seamless as the backend is definitely something we’re working toward. Pumped to know it’s helping you keep onboarding consistent, processes documented, and your team aligned. 💜

  ### 48. Streamlined Onboarding with Powerful Search

**Rating:** 5.0/5.0 stars

**Reviewed by:** Travis B. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2025

**What do you like best about Trainual?**

I have been using Trainual for several years, primarily for onboarding and training, and it has significantly streamlined our ability to onboard new employees and provide structured training paths. I appreciate Trainual's ability to keep all our training materials in one place, ensuring consistency across the board, especially with onboarding. The QR codes are handy for linking directly to specific subjects, and I love that it comes with a very powerful search engine, which makes it easy to find the information I need quickly. The integration with other software, like Loom, further enhances its usage in our workflows. Overall, Trainual has been an invaluable tool for organizing our training processes, and I rate it a ten for recommendation.

**What do you dislike about Trainual?**

I found it difficult to understand the structure of the content when setting up Trainual initially. Additionally, I wish Trainual had the ability to integrate with Google Drive and utilize AI tools to filter and find necessary content for creating subjects.

**What problems is Trainual solving and how is that benefiting you?**

Trainual streamlines onboarding and training, ensuring consistency and centralizing information, which boosts efficiency. Its QR codes and powerful search enhance usability.

**Official Response from Rachel Astori:**

> Thanks for the glowing review — we're thrilled Trainual’s helping you streamline onboarding and training while keeping everything consistent and easy to find 🙌 We hear you on the initial setup challenges and your wish list for integrations and AI-powered content building. Really helpful feedback — and exactly the kind of insight that fuels our roadmap. Stay tuned for some exciting integration updates coming your way soon!

  ### 49. Intuitive Onboarding Made Easy with Trainual

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nicole P. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 20, 2025

**What do you like best about Trainual?**

I find Trainual to be extremely beneficial for onboarding new representatives in a time-efficient manner. The setup process is impressively simple and intuitive, allowing me to implement everything I need without consuming too much of my schedule. I particularly appreciate that the system enables new reps to learn and complete tasks at their own pace, minimizing the time I need to spend on individual training sessions. The user interface stands out for its simplicity and ease of use, making it straightforward to input subjects and content. This ease of setup and content management is a major feature that enhances my workflow. Furthermore, I value Trainual's affordability, as it performs its intended functions without necessitating intensive implementation efforts.

**What do you dislike about Trainual?**

I find the recent changes in the structure of how content is organized to be somewhat confusing. It would be beneficial to have more resources on how these changes are structured.

**What problems is Trainual solving and how is that benefiting you?**

I use Trainual to onboard new reps efficiently at their own pace, saving substantial time from my schedule with a simple, intuitive setup.

**Official Response from Rachel Astori:**

> Thanks for the thoughtful review — we love hearing that Trainual is helping streamline your onboarding and free up your time 🙌 We understand the recent content structure changes may be a bit confusing, and if you ever need a hand navigating them, our support team’s always here to help!

  ### 50. Easy to Use with Lots Features for the Money

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa G. | Customer Experience Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 04, 2025

**What do you like best about Trainual?**

Trainual shines with its sleek user interface, intuitive format, and easy-to-navigate features, making it a breeze to use for creating and managing training content. The standout feature for me is the built-in GenAI, which streamlines content generation and saves valuable time. I also love the flexibility to add pictures and customize formatting, allowing for visually engaging and tailored materials. These aspects combine to make Trainual a powerful, user-friendly tool for organizing and delivering training with ease.

**What do you dislike about Trainual?**

While Trainual offers solid functionality, its formatting options fall short of being truly user-friendly. For instance, the inability to copy formatting, such as applying bold text with a specific HEX color, is frustrating—I have to manually input it each time, which slows down the process. Additionally, the content filtering options feel limited and could use more variety to better meet user needs. Most disappointingly, the reporting feature misses the mark. The tabular format lacks visual appeal, and graphical reports would significantly improve usability and insight delivery. These areas need refinement to match Trainual’s otherwise strong offerings.

**What problems is Trainual solving and how is that benefiting you?**

Centralized all our training needs with tracking of the team members that took the training and communication to them when the process and training is added, changed, or made obsolute

**Official Response from Mallory Glessner:**

> Melissa, this is such awesome feedback 🙌

Love hearing that the UI, AI, and customization options are making it easy (and even fun) to build out your training content. We hear you on the formatting, filtering, and reporting — those are all areas we’re looking to level up so the whole experience matches the parts you already love. Pumped that Trainual’s helping you centralize training, track progress, and keep everyone in the loop when things change. 💜


## Trainual Discussions
  - [Can I use Trainual for onboarding to externals?](https://www.g2.com/discussions/can-i-use-trainual-for-onboarding-to-externals) - 1 comment, 1 upvote
  - [How do I train the team with live videos on Trainual?](https://www.g2.com/discussions/42601-how-do-i-train-the-team-with-live-videos-on-trainual) - 1 comment, 1 upvote
  - [Not sure how to word my question, but I find the layout to be a little been "broken up".](https://www.g2.com/discussions/not-sure-how-to-word-my-question-but-i-find-the-layout-to-be-a-little-been-broken-up) - 1 comment, 1 upvote
  - [Would you be able to add a "screenshot function" instead of attachment dragging for Microsoft PC?](https://www.g2.com/discussions/would-you-be-able-to-add-a-screenshot-function-instead-of-attachment-dragging-for-microsoft-pc) - 1 comment, 1 upvote
  - [search for employees by name - set up departments and track training progress of teams - content](https://www.g2.com/discussions/search-for-employees-by-name-set-up-departments-and-track-training-progress-of-teams-content) - 1 comment, 1 upvote

- [View Trainual pricing details and edition comparison](https://www.g2.com/products/trainual/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-28+10%3A35%3A02+-0500&secure%5Bsession_id%5D=7ad72ea3-dae9-4d22-8d1c-cfb2933b5a76&secure%5Btoken%5D=d81b7c47bcf34a4a22f233b13f1b48c0851d64e6fa0e103df4713cc4779650b0&format=llm_user)
## Trainual Integrations
  - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews)
  - [Albi](https://www.g2.com/products/albi/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Azure](https://www.g2.com/products/hopem-azure/reviews)
  - [BambooHR](https://www.g2.com/products/bamboohr/reviews)
  - [Basecamp](https://www.g2.com/products/basecamp/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Cognito Forms](https://www.g2.com/products/cognito-forms/reviews)
  - [Dayforce](https://www.g2.com/products/dayforce/reviews)
  - [Deel HR](https://www.g2.com/products/deel-hr/reviews)
  - [dotloop](https://www.g2.com/products/dotloop/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Droplr](https://www.g2.com/products/droplr/reviews)
  - [Figma](https://www.g2.com/products/figma/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [guidde](https://www.g2.com/products/guidde/reviews)
  - [Gusto](https://www.g2.com/products/gusto/reviews)
  - [Harvest](https://www.g2.com/products/harvest/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Insperity](https://www.g2.com/products/insperity/reviews)
  - [iorad](https://www.g2.com/products/iorad/reviews)
  - [Jolt](https://www.g2.com/products/jolt/reviews)
  - [Justworks](https://www.g2.com/products/justworks/reviews)
  - [Lattice](https://www.g2.com/products/lattice/reviews)
  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [Loom](https://www.g2.com/products/atlassian-loom/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Entra](https://www.g2.com/products/microsoft-entra/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Teams Integration](https://www.g2.com/products/microsoft-teams-integration/reviews)
  - [Namely](https://www.g2.com/products/namely/reviews)
  - [Nectar](https://www.g2.com/products/nectar/reviews)
  - [Ninety.io](https://www.g2.com/products/ninety-io/reviews)
  - [Paychex](https://www.g2.com/products/paychex/reviews)
  - [Paycom](https://www.g2.com/products/paycom/reviews)
  - [Paycor](https://www.g2.com/products/paycor/reviews)
  - [Paylocity](https://www.g2.com/products/paylocity/reviews)
  - [Personio](https://www.g2.com/products/personio/reviews)
  - [Quickbase](https://www.g2.com/products/quickbase/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Square Payroll](https://www.g2.com/products/square-payroll/reviews)
  - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews)
  - [TeamWork](https://www.g2.com/products/teamwork-2025-01-31/reviews)
  - [Time Doctor](https://www.g2.com/products/time-doctor/reviews)
  - [TriNet](https://www.g2.com/products/trinet/reviews)
  - [Typeform](https://www.g2.com/products/typeform/reviews)
  - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews)
  - [Vimeo](https://www.g2.com/products/vimeo/reviews)
  - [Workday](https://www.g2.com/products/workday-workday/reviews)
  - [Workday Workforce Management](https://www.g2.com/products/workday-workforce-management/reviews)
  - [Youtube Video Uploader](https://www.g2.com/products/youtube-video-uploader/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Trainual Features
**Training & eLearning**
- Content Delivery and Tracking
- Customer Training
- Manager Portals
- Content Storage and Management

**Task Tracking**
- Activity Feed
- Task Schedules
- Comments

**Course Authoring**
- Course Builder
- Questions
- Instructor-Led Training
- Customized Learning Paths
- Video simulations

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Generative AI**
- AI Text Summarization

**Agentic AI - Onboarding**
- Autonomous Task Execution
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates

**Course Authoring**
- Course Builder
- Role-Based Templates
- Assessments & Quizzes

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Checklist Options**
- Templates
- Native Forms
- Downloadable Manuals

**Course Management**
- Gamification
- Assessments
- Certifications
- Manager Portals
- Feedback

**Platform Additional Functionality**
- Self-Service Portal
- Automated Team Introductions
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Course Delivery**
- Learning Paths
- Communication & Notifications
- Assignment Scheduling

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Software Availability**
- Integrations
- Permissions
- Mobile Application
- Desktop Application

**Platform**
- File support
- Mobile support
- Integration

**Platform Data**
- Time-to-Productivity Reporting
- Onboarding Process Reporting
- Visualization

**Course Management**
- Gamification
- Varied User Types
- Certifications
- Industry Compliance 

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Onboarding**
- Documentation
- Coaching
- Programs

**Platform**
- Customization 
- Integration APIs
- User, Role, and Access Management
- Dashboards

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Interface**
- White Labeling
- Multilingual

**Training & eLearning**
- Assessments and Practice
- Content Delivery and Tracking
- Content Creation
- Customer Training
- Manager Portals
- Content Storage and Management
- Content Libraries

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Corporate Learning Management Systems **
- Adaptive Learning
- Natural Language Interaction

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