Kindful Reviews & Product Details

Fairly user friendly, prompt customer service, good for tracking transactions and past activities. The outward facing donor interface is easy and streamlined. The ability to integrate with other systems/tools is great. Review collected by and hosted on G2.com.

It is quite limiting in its planning tools/functions (from simple reminders to more “moves management” related tracking/planning). Household linking and pledge tracking functions are very basic and limiting. The reporting functions are a bit tricky to get used to but work well for pulling transactions or notes; complex reporting is more challenging and sometimes not possible. Review collected by and hosted on G2.com.

Kindful is amazing for accepting and tracking gifts, getting basic data analytics, and engaging potential donors. It's open API allows us to integrate everything - including custom software so that all of our volunteers, donors, and event attendees are in the same place. PLUS, we have found the staff at Kindful to be super responsive to our concerns, ideas, and future needs. In addition, Kindful's donation pages are beautiful, easy to set up, and their "pop-up" donation pages allow our donors to make their gift without ever leaving our site. We also love that donations can be completed quickly, without signing in or creating an account. Review collected by and hosted on G2.com.

Forecasting capabilities and moves-management could be more robust. There are basic tools for peer-to-peer social fundraising, but we use an outside software because the tools aren't particularly easy to use. The "tasks" features could also use some tweaks to be more effective. But all of these issues are things that we've been able to speak to the staff at Kindful about - and they are always willing to suggest additional integrations [often free ones] that help fill those gaps. Review collected by and hosted on G2.com.

The dashboard is easy to read and compare. I like the year over year summary and the ability to customize donation pages without paying extra. I like that it's easy to add users and that we're not charged per user. It makes it easier to budget the system year over year. I like that I can see all of the donor data and track engagements easily. Review collected by and hosted on G2.com.

The reports function can be difficult at times as is the template for receipting. It would be nice if Kindful could integrate with multiple systems more seamlessly. We've had a lot of issues integrating the plug ins, specifically with QBO and Square. I would like it to integrate with gmail so that we could see how we're engaging with across the whole team. Review collected by and hosted on G2.com.

Kindful is very clean looking. It does 95% of the things that you need it to do, and gets rid of much of the excess that clogs other CRM systems. It has a beautiful dashboard when you login, and gives you a great idea of where your organization is today. Most CRM software is heavy on development and light on design--Kindful does both exceptionally well. Any organization under $1m in annual revenue would do well to use Kindful. Review collected by and hosted on G2.com.

Kindful doesn't have a reporting function that caters well to larger organizations. It gives you some of the basic information that would be expected, but reporting can often be clunky, not offering great standardized reports on what you really need to know as your organization grows. Also, the user interface of the reporting section isn't great--too many hoops to jump through to get what you want. Review collected by and hosted on G2.com.

The database is customizable which makes it useful for a variety of organizations. The additional support of non-profit specific professional developments is almost as valuable as the database itself. The easy integration of other tools such as Emma helps small organizations put their data to use; it allows the data to transition from "info" to impactful. Review collected by and hosted on G2.com.

Love the dashboard, but need it to be just a little more insightful and forecasting. For example, in the tiered bar pyramid, I'd like to click on each tier and have the list of donors which compile that tier show up in a list. Also, I would like the bottom section of expected income for this and the next month to actually show the next 12 months of scheduled income. Additionally, I would like there to be just one query category that does not differentiate between Contacts and Activities, or I would like there to be more transactional fields to apply to the Contacts query. Review collected by and hosted on G2.com.

Easy search, data fields. Integrates with all of our other products so seamlessly.

Ability to export csv files is easy. Perfect for a marketer like me who needs that data for advertising or email marketing syncing, and sometimes needs to get specific csv files.

Also, very impressed with their customer support team. We've definitely pushed for certain integrations/features, but they've overall been great to work with and keep us happy. They're also open as a company to evolve and improve with the products you use.

I love how they can detect and merge duplicates very easily. That was a huge issue for us when we adopted the platform. But overall, it feels like a modern, easy-to-use tool. I previously used Blackbaud products, which were a giant headache (and they make you buy all their associated products to use), and this is a breath of fresh air in comparison. Review collected by and hosted on G2.com.

I wish reporting could be easier/more custom to compare month-to-month results. Review collected by and hosted on G2.com.

I like best the way this CRM is organized and easy to find what we need. I also like that they are open to suggestions and easy to get a hold of to ask questions. Review collected by and hosted on G2.com.

I feel like they may be kind of new on the scene so there are still features they have not developed yet. But hopefully they will in the future! Review collected by and hosted on G2.com.

Kindful is very user-friendly and meets our fundraising needs very well. Each update is seamless and Kindful gives details on each upgrade. The support is very good. I have always had my questions answered. Even the most simple problem, they are willing to help out. Their Knowledge Center is very helpful and it is easy to find the answer to most of my questions. In addition, the Knowledge Center includes video tutorials to help give you a visual of how to do things in the program.

I like having access to the sandbox to help with bulk imports. The sandbox helps keep my data clean and helps me recognize errors before making the data live. Review collected by and hosted on G2.com.

It is very user friendly, I wish they had a few more reporting options. For example, I would wish I could compare and contrast giving years easier. I also wish I could bulk upload pledges instead of having to enter each individually. I also wish when needing to remove a bunch of donors from a group, that there was an easier way to remove them. I wish that some of the add ons were included with the subscription. Review collected by and hosted on G2.com.

It's intuitive to use, with amazing tech support---both on boarding and when calling the support number. Review collected by and hosted on G2.com.

I think it is capable of more features than I have used yet, so perhaps if they offered a full features video, that would be good--perhaps they already do and I have just not seen it yet. Review collected by and hosted on G2.com.

I had never used a CRM before and looked into Salesforce and Neon. As a new nonprofit, we could not afford Salesforce's 15K implementation and training so their sales rep had no interest in talking with me. I tried a four day trial with Neon but with their confusing articles and videos, a simple form took me several days to assemble, and they wanted $150/hour for phone support help. Thankfully, I came across Kindful and all "No's" turned to "Yesses." Within an hour my company info was set up, my donor processing was activated and my donor page was designed, up, and running. It was user friendly, intuitive, and easy to navigate. Whenever I have a question about anything, I call their always free phone support (Yes, even with the $99/month plan) and they spend as much time as I need helping to answer and solve all of my questions. They are kind and patient and I feel attentively cared for with the seamless communication that occurs among the tech support team. (If I call back and get someone else, they are aware of my previous call and able to pick right up where we previously left off.) I have truly never encountered customer service like this before, as these folks have genuine hearts to serve and are committed to ensuring that I have everything I need to be successful. I love how easy the system is, especially since I am not naturally gifted in the area of technology. I look forward to growing our nonprofit with Kindful and working with them for many years to come! Review collected by and hosted on G2.com.

The only difficulty I have had is trying to figure out what I need to be doing in Quickbooks, as it relates to Kindful. If I had my wish, Kindful would have someone on their team who is also a Quickbooks expert who could offer lessons (even if for a fee) on how to use the two together, beyond just setting up the integration. At times I also wish the pages were a tiny bit more customizable, but its ease of use more than makes up for that. Review collected by and hosted on G2.com.

The Wealth Insights feature is fairly game-changing for major donor prospecting. One of the greatest challenges of major donor requests is coming up with a target proposal amount, but the wealth insights information makes this process much easier. Review collected by and hosted on G2.com.

The interface can be somewhat difficult to navigate. Not so much for me, as I'm fairly tech-educated. However, it has been very difficult to get my ED and COO to utilize the software fully, as the full range of what can be done on the software is intimidating and laid out in a somewhat overwhelming manner. Review collected by and hosted on G2.com.

User friendly, provides all the intel and reports we need to track donations, donors and the various campaigns. Integrates great with our website and is mobile reactive. Kindful is always taking client input and growing their platform with new and innovative features that support our businesses. Review collected by and hosted on G2.com.

Would like a quick way to see outstanding card value Review collected by and hosted on G2.com.

Kindful has provided incredible customer service since my initial inquiry. Their team helped us sync with other applications and the dashboard is clearly organized and presents the most relevant information. Review collected by and hosted on G2.com.

A few extremely specific limitations (e.g. unclear how to set up donation receipts, donors with soft credits are not counted in the donor total on the main dashboard, donation plug-ins do not show up on Google Chrome while in incognito mode). Review collected by and hosted on G2.com.

Kindful is very easy to use; no expertise is required. My staff and I were up to speed really quickly, and the system is really intuitive. The built-in reports are great, and it's really strong at creating your own customized reports to pull data out. It makes everything easy to stay on top of our donations and donors. Review collected by and hosted on G2.com.

No real downsides or dislikes. The integration with QuickBooks isn't the most seamless, but after a little perusing of the help articles, I figured it out. Review collected by and hosted on G2.com.

Overall, one of the best features of Kindful is their UI and page layout. It is very easy to find what I'm looking for when managing a campaign, searching contacts or other settings. Review collected by and hosted on G2.com.

So far I'm not sure there is anything that I truly dislike about Kindful. Review collected by and hosted on G2.com.

Tracking and custom reporting features and the donor lifecycle dashboard that allows me to see in a snapshot where we are in terms of revenue, number of annual/monthly donations and new donors, the segmentation of our donor base by giving levels, and the sources of revenue —customized according to our fundraising priorities. And during a global pandemic, which has compelled us to significantly cut back on expenditures that are not an absolute necessity, we have greatly benefitted from Kindful's free use of its wealth screening and prospecting tools to help us determine who to reach out to for that much needed boost of funding. Review collected by and hosted on G2.com.

While Kindful now partners with Classy to offer crowdsourcing and a platform for fundraiser events, our hope is that Kindful will one day develop its own crowdsourcing platform that would be included in the cost of being a Kindful subscriber — and one that would not require the deduction of what comes to about 8% of total revenue raised (which seems to be typical of many of these platforms like Classy and Global Giving). It would make more sense to pay a little more upfront to Kindful annually to benefit from an in-house, customizable crowdsourcing platform. Review collected by and hosted on G2.com.

We evaluated almost everything in the market and ended up with Kindful after the evaluation. We've found the staff at Kindful to be incredibly helpful and the product to be highly functional and useful. The fact that it is both a robust CRM and has reasonable fundraising tools built in. I've recommended Kindful to numerous other non-profits based on our experience. Review collected by and hosted on G2.com.

I wish that the donation pages were more customizable so that we could consider it as a fundraising platform for the long-term. At this point it works, but it isn't very flexible at the present time. Kindful staff says they're aware of the weakness and have improvements in this area planned. Review collected by and hosted on G2.com.

I think the Donor organization is sleek and easy to use. Customer service is great and very responsive. Great crowd funding campaigns! Review collected by and hosted on G2.com.

I think that Kindful is expensive and cost-prohibitive for some smaller organizations. It could be that we aren't maximizing its ability to fundraise but they do take 4% from every donation in addition to the Stripe transfer fee. Review collected by and hosted on G2.com.

It is so user friendly!

When you call or email support you get help very quickly.

The layout of the program is easy to learn & makes sense.

I like the graph on the dashboard of the Transactions Year over Year.

Learning how to create reports are pretty easy. I'm getting better at it.

I like that you can save reports.

Keeping up with the financials is pretty easy. Review collected by and hosted on G2.com.

YES -It's not easy to read the donation date received & the difference between pledges, donations & Notes. Please change the colors or something to make it easier to see a t a glance.

When you are entering donations, on the date line, date automatically pop up. But they are so outdated. Either make it where nothing tops up or the dates a within a date range of the current date. Review collected by and hosted on G2.com.

Kindful is really user friendly, and the best part is that I can call and ask questions to get help. It's been a lovely, streamlined way to keep track of our donors and their transactions. Its really great for looking up donors history and tracking various information about individuals and foundations. It's easy to use for making reports and converting them to spreadsheets so we can easily identify which contacts we want to talk with about which issues. Review collected by and hosted on G2.com.

There are a couple features that I wish Kindful had, such as auto-reminders and tracking emails. I've found that most of the things I want to do are built into the system somewhere, but at times I have difficulty finding the right place (which is why I'm grateful for the awesome customer support!) It seems like it would be fairly uncomplicated to update Kindful to include those two things instead of linking them through other apps, but I know it would be a lot of work for your developers. From my perspective though, it would make things more streamlined on my end, and my experience as a user would feel easier. Review collected by and hosted on G2.com.

Kindful has wonderful customer service. Diya is my favorite customer service rep. She recognizes that I am technologically incompetent and helps walk me through the things I don't understand. I am very appreciative that Kindful focuses on customer service that comes with a subscription to their service! Review collected by and hosted on G2.com.

They often assume that donors are going to be as technologically adept as they are. I wish they were more willing to adapt to less-technologically adept donors. I also don't like the way their integrations with mailchimp and especially quickbooks work. The Quickbooks integration really screwed up my donor management. Review collected by and hosted on G2.com.

Dashboard, intergrations with social media and wealth manager, bcc@kindful.email, it looks peaceful., the support team is really responsive and continues to adpat and build a better product. Review collected by and hosted on G2.com.

Reports are not as accessible as I would like. It feels like we have to run a new report everytime, and so my expert staff has to do all the work rather than the team being sufficient. Also , I wish it was easier to see one type of activity when you go deeper into an individual record, Review collected by and hosted on G2.com.