FrontStream Reviews & Product Details

The best thing about FrontStream is the amazing customer service and support. Their donation platform is excellent but can be overwhelming, so it is very important to have that great relationship to help guide the workflow process. Review collected by and hosted on G2.com.

FrontStream can feel overwhelming, especially for newer users. Although the functionality is excellent, the interface isn’t always intuitive: there are many icons whose purpose or function isn’t immediately clear, and they often appear without tooltips to explain what they do. Review collected by and hosted on G2.com.

I appreciate how knowledgeable Frontstream is about auctions and fundraising. I don’t know much about that, so it helps me build and run my auctions and process payments. When I have questions, help is always readily available. Every option available to me is very useful and works very well. The setup was very easy once I got a tutorial from my representative. Review collected by and hosted on G2.com.

There isn't anything that I dislike Review collected by and hosted on G2.com.

I have been involved for a few months and have found the ease of implementation to beneficial. Its ease of use makes it navigation a breeze. The customer support has been night and day over the last CRM I was using and as I go through the training the number of features is very impressive. I am in the Panorama several time a day pulling out important and valuable that is essential to my job duties. It was extremely easy to slide into using Panorama. Review collected by and hosted on G2.com.

I have yet to find a downside to using Panorama. Review collected by and hosted on G2.com.

As a small non-profit, having our event management linked to our CRM is really helpful at eliminating some of the administrative work we had previously using two separate platforms for these functions. It has some really nice ways to denote event participants in our constituent manager but doesn't allow these features to be used for transactions that we put in manually because they happen off of the panorama platform (via check or donor advised fund for example). I do appreciate the ease of contacting our support agent and always being able to hop on a zoom call to discuss features or issues. Review collected by and hosted on G2.com.

There are quite a few annoying defaults in navigation and data entry that make certain tasks tedious, especially when dealing with a large number of auction items or guests. I've always been able to put in suggestions but some things that I've had to suggest are pretty common sense that they should already be programmed into the system. Like being able to set your paddle raise thermometer to zero if you don't want to include previous event donations in your paddle raise totals. We were also surprised by the very high fees when you add in both the platform fee and then the external payment processing fees. It's a lot when you're a small non-profit. Review collected by and hosted on G2.com.

The best thing about Panorama is their P2P pages and with that, we had their direct support - Samantha Otero! Review collected by and hosted on G2.com.

Not much - if anything, their fees are a bit higher than others. Review collected by and hosted on G2.com.

"I wanted to share how much I appreciate Heidi and the team at Frontstream. Working on the Highmark Walk for A Bounce Forward has been a whirlwind, and Heidi has been right there to help me manage it all. Her team helped create our logo and handled the sponsorship placements with such care. They’ve truly helped me maximize my time, and I am so grateful for their support. Many blessings!" Review collected by and hosted on G2.com.

Nothing at all - Everthing is great and the team is so helpful! Review collected by and hosted on G2.com.

I have put on 9 auctions with Bidding for Good and raised close to $250K. I am also a frequent bidder in auctions put on by others. I like the bidder interface. I think it is the best of all the competition. The back end needs improvement but customer service has been very good. Ayesha Rumble and Scott Thomson listened to us and helped us a lot in our recent auction - especially in the last few days when we thought our auction was failing. We ended up receiving bids that were twice what we expected. Good work Ayesha and Scott! The Bidding for Good community is impressive too. Review collected by and hosted on G2.com.

The back end of Bidding for Good has been wonky. For example we had 146 items in our recent auction but needed to change the bid increment for almost every item. Once I made the change and hit "Save" it took me all the way to page 1 item 1. We had 6 pages of items had to start at the beginning every single time! The front end (bidder facing) part of BFG is great but please improve the back end so it is easier to make changes to published items! Review collected by and hosted on G2.com.

Ease of loading and viewing for our event Review collected by and hosted on G2.com.

UI seems a little outdated, the viewing experience can be better. Review collected by and hosted on G2.com.

The support I receive from their tech services person Jhon is truly extraordinary! I am a volunteer for our Foundation and Community Library and we do two campaigns each year. As I volunteer I often need to relearn parts of what I need to do to both generate our solicitation letters and to write the thank you notes, complete with pictures, signatures, personalized headers and footers! Jhon is the reason we can make all of this work! He is knowledgeable, patient and kind! I recently was given another Consultant Colleen who will be giving us direct personal online training to teach us everything Panorama has to offer! Review collected by and hosted on G2.com.

We started in 2015 with GiftWorks that has now evolved into Panorama - so I have a very long history and truthfully no dislikes~ Review collected by and hosted on G2.com.

It is very easy to use and it is intuitive. Review collected by and hosted on G2.com.

At this point, I have not experienced anything about the program that I dislike. If that changes in the future, I will let my contact at Frontstream know my issues. Review collected by and hosted on G2.com.