Daxko Operations makes managing memberships, billing, and facility operations incredibly efficient. The platform is intuitive and integrates well with other YMCA systems, which streamlines administrative work and reduces errors. I particularly like the reporting and dashboard features—they provide a clear overview of revenue, attendance, and member engagement, which helps guide decisions and communicate results to leadership. The customer support team is also responsive and knowledgeable, making it easy to troubleshoot any issues quickly. Review collected by and hosted on G2.com.

While Daxko Operations is powerful, some of its features could use modernization. The interface can feel dated at times, and navigating between modules sometimes requires too many clicks. Additionally, certain reports could be more customizable, and system slowdowns occur occasionally during peak usage. A more mobile-friendly version or app would also make it easier to manage tasks on the go. Review collected by and hosted on G2.com.

I appreciate being able to access all the information I need to do my job. Being able to pull up member information, adding important notes to a file, and process payments makes it easier for all our departments to work together with efficient communication. Having access to the member financial documents also makes it easier for the member to upload their payment information to their insurance for reimbursement. I like being able to access my Daxko account from anywhere, not just on work premises. Review collected by and hosted on G2.com.

I wish there was a way to enlarge profile photos or to access older photos that have been taken. It would make it easier when trying to match people to their profile photos, especially in cases of emergencies. Review collected by and hosted on G2.com.

What I like best about Daxko Operations is how it simplifies and centralizes the complex work that nonprofits and member-based organizations need to manage every day. The platform’s focus on operational efficiency especially in areas like membership management, billing, and reporting—really empowers teams to spend less time on administrative tasks and more time serving their communities. I also appreciate Daxko’s emphasis on integration and data-driven insights, which help organizations make smarter decisions and improve member experiences Review collected by and hosted on G2.com.

One area I think could be improved is how some of the deeper reporting or configuration options are presented to end users. A few customers I’ve talked to mention it can take time to find exactly what they need. I see this as an opportunity to enhance on boarding and create more guided in-app support tools to make those features easier to access. Review collected by and hosted on G2.com.

The system is simply designed, layout is user-friendly and easy to use. I can go back and forward on any page with ease. If I'm using a new aspect of the website, I can easily figure it out by myself. Review collected by and hosted on G2.com.

Some features run slower. I notice when I go into my company's programs, the system layout changes and everything loads a little slower. Review collected by and hosted on G2.com.

It meets our needs. I appreciate the forethinking of Daxko and how quickly they moved to update the software and integrate required changes - such as new FTC regulations. I appreciate how Daxko cares what we care about-the Mission and Child Abuse Prevention and helping us achieve our goals in those areas. Review collected by and hosted on G2.com.

Our association has been Daxko customers for so long it makes us wonder what other CRM services have to offer our members. In the recent years it has been more difficult to get good customer service support. Our business is very small so I think we get overlooked compared to larger operations. The Help Center is hard to navigate and as they make changes/improvements to the product, it can be hard to know what those new changes entail. Review collected by and hosted on G2.com.

Everything is a few clicks away. You can create programs, change membership information, pay registration fees, etc., all within a few clicks of the home page. Review collected by and hosted on G2.com.

If you enter a future date for a program, it won't pop up for a while. If you need to make changes, it is faster to create a new program and delete the old one when it pops up. Review collected by and hosted on G2.com.

Having all customer information centralized in one place is very convenient. I appreciate that there is a continuous effort to improve and innovate solutions. Membership transactions are stored in an easy-to-find location, which is helpful when responding to questions. Review collected by and hosted on G2.com.

They are often unable to deliver prompt solutions to issues as they arise. Usually, I have to open a case, and depending on how complex my question is, it can take anywhere from several days to a few weeks to receive a response. Review collected by and hosted on G2.com.

Daxko Operations is incredibly easy to use for staff at all levels. Finding the information you are looking for is just a click or two away. Issues are essentially nonexistent. Our members love it. There are so many great features and automations - especially when coupled with Daxko Engage - that make it a game changer for community rec centers. Review collected by and hosted on G2.com.

Like any system, it takes a little bit of time to learn, but learning Daxko Operations is much easier than other CRMs. Review collected by and hosted on G2.com.

Easy to use, consistent formatting. I use it every day, many times a day and it is quick and easy to find what I need. Review collected by and hosted on G2.com.

I dislike nothing! I honestly think for all of the things that it does it is user friendly and easy to navigate. Just like any software, it takes practice and is a learning process. Review collected by and hosted on G2.com.

I use Daxko daily to manage donor records, track giving history, and send personalized communications. I really appreciate how intuitive the platform is—it helps me stay organized and ensures I don’t miss important follow-ups or milestones. The reporting tools are especially helpful for tracking donor trends and preparing for campaigns. Daxko has made a big difference in how we engage with our donors and build long-term relationships. I genuinely enjoy using it and would recommend it to other nonprofit professionals. Review collected by and hosted on G2.com.

Having to type the last name first when searching for a donor Review collected by and hosted on G2.com.