Daxko Operations Reviews & Product Details

We have now started the process of using the facility access part of Daxko and so far it's going well outside of the manual hookup of it and needing some extra part to allow the member to be checked in with the scan of the door. We also started utilizing the child-care check in for the nursery and that has actually gone quite well once we figured out the problem with phone numbers/accounts. Review collected by and hosted on G2.com.

I still wish that Daxko had the ability to auto change the membership type based on age or auto change the profile type to adult once they turned 19 and that the time it takes to update anything was quicker than 24 hours. When I do a data merge, why does it take 24 hours to take effect? Why can't it be instant? This really hinders how much we can get done on these. Review collected by and hosted on G2.com.

The member account pages are easy to navigate, which makes face-to-face interactions with members quick and efficient. The Areas Schedule is also helpful, since it lets me quickly check soccer field availability when I need to. Review collected by and hosted on G2.com.

I do not find the reports in Daxko Operations very user-friendly. It takes a lot of time to locate the right report, and often the report does not include all of the information I need. Specifically, not having permission to access reports like AR impacts the member experience team, who are responsible for tracking and collecting outstanding balances. Also, there is only one place to find a list of employers who offer membership discounts, and if someone is not already in the system, I cannot determine whether their employer offers a discount without using a 3rd party’s membership account. This slows down the membership inquiry process. Review collected by and hosted on G2.com.

I appreciate the innovation and the wide spectrum of products available. Daxko is somewhat like apple, where it all works seamlessly together. Review collected by and hosted on G2.com.

The cost. Would love it was a little more affordable. Review collected by and hosted on G2.com.

I like the ease of checking in members and looking them up. Being able to search by any parameter, whether it's name, phone number, or date of birth, and having a filter for whether they're active or expired makes it pretty quick to narrow down who's who. Review collected by and hosted on G2.com.

I find it challenging when programs are specific to branches and they get lost between them. I think having more standardized processes for signing up members would be helpful. It would be good if registration options were clearer and more relevant to members. Review collected by and hosted on G2.com.

The most helpful features of Daxko Operations have been its easy-to-navigate system and its reliable performance during busy times. We use Daxko daily at our facility to keep track of various programs and the fee-based classes or offers we create throughout the year. It’s also simple to add new programs, and the platform makes it easy to keep everything organized, neat, and accessible. We have integrated both daxko operations and Daxko engage in our daily use to help keep tabs on members and note more of what they're looking for in our facility. Daxko's many features, just in operations alone is definitely worth the price point of this software. Review collected by and hosted on G2.com.

At this time, the only thing I dislike about Daxko is that we aren’t able to adjust our 30-minute lane reservations for the pool area. The system automatically books members for a full hour in a lane that’s only meant to be reserved for a 30-minute swim. Members have also described the lane-reservation process on their end as difficult and time-consuming, so it would be great to refine and simplify that experience in any way possible. We have reached out to support for assistance and they are very friendly, it just didn't seem like they were able to adjust that small issue on their end. Review collected by and hosted on G2.com.

Keeps all of our data and charges linked in one location. Also used to track the attendees and registrations in our programs. Review collected by and hosted on G2.com.

Most annoying thing is the name search that does not search partial names (the middle of names) if you don't know the spelling. Review collected by and hosted on G2.com.

A lot of built in systems work well. I enjoy using the appointment calendar, as well as having add-ons prorated in real time. I also like that RSO is built into the system making it easier to use effectively. Review collected by and hosted on G2.com.

I would like to see prorates happen when you are increasing the membership from an Adult to a Household. I think other programs that I have used at other companies have the feature, and it is a great time saver. Review collected by and hosted on G2.com.

Daxko Operations has been really great for reporting and having all of our platforms for membership under one umbrella, which is helpful. They've been responsive in assisting myself and other clubs with sports-specific reports, helping us build a program and plan that aligns with what we need for grants and our boys and girls clubs. Review collected by and hosted on G2.com.

So recently, Daxko has a custom report builder and, I have not gone through the webinar to learn how to use that. I think for me, it's just what seems to me as a simple, like, being able to put in the dates I want feature or maybe being able to ask more directly through an AI bot. I'm always having to call to ask how do I run a report for this that's specific to grants? So for me, I haven't found the report builder to be useful yet, but I also know that I need to spend some time in it. I just wish it was more intuitive so that I could pull the reports I need more quickly. Review collected by and hosted on G2.com.

It’s easy to use once you get the hang of how everything works. It helps make tasks simpler and faster to complete. We use it to keep child files up to date, along with many other things. Review collected by and hosted on G2.com.

One issue I’ve noticed is that it takes too many clicks to get to what I’m actually looking for, which makes navigation feel unnecessarily slow. On top of that, the add-ons are expensive. Review collected by and hosted on G2.com.

Daxko offers an easy-to-understand UX. It performs well under pressure or giant information loads simultaneously. If it wasn't the best fit for our needs, we wouldn't have invested in Daxko - the value is ALL there. Support is available within the program, and I love that we get updates on the program's offerings and bug fixes through easy to access notifications in the upper right hand corner! Review collected by and hosted on G2.com.

Daxko does not integrate with our court manager, so we have to double process billing. Thankfully, DAXKO makes it SUPER easy to keep up on billing and the process is so simple, that any trained new hire can jump in and learn the process! Review collected by and hosted on G2.com.