Cleo Integration Cloud Reviews & Product Details

I like that Cleo Integration Cloud is very flexible, especially in the area of EDI mappings. It's clear that we made a good choice by switching to this platform, as it is much easier to work with Cleo. The integration is more visible and user-friendly, and it adapts to new technologies without the need for a server. Additionally, we have received very good attention from the Project Management team, which has been a very positive aspect. Review collected by and hosted on G2.com.

At the beginning, we had a small problem where the documentation that had been provided was not reviewed correctly, which led to the creation of an incorrect statement of work. Some EDI mappings, such as EDI fact, were not included in the statement of work, causing delays in the project. Review collected by and hosted on G2.com.

The capability that I like most about Cleo Integration Cloud is the CIC cockpit. The ability to provide access to the EDI process to multiple teams is invaluable. Review collected by and hosted on G2.com.

At the moment, we haven’t come across any features that we dislike. Review collected by and hosted on G2.com.

A lot of the tools that the CIC offers are very robust and user-friendly. One of my favorite functions is the ability to generate and send out a new connection certificate, and have the CIC auto-magically update the certificate once the trade partner installs and uses it. That cuts down on a lot of the coordination required for the effort.

I also do like the ease of seeing the documents before and after transformation with minimum extra effort. Review collected by and hosted on G2.com.

Sometimes the support isn't as reachable as I feel it should be. I don't often need to make high priority tickets for production down issues, but there can be a lack of communication back to me after I've made a ticket. Also per the support site documentation, there's a phone number to call to escalate the ticket, but no one has ever picked up in the few times that I've had calls. This leaves me with uncertainty on if a ticket has been assigned or worked on. Review collected by and hosted on G2.com.

We like Cleo Integration Cloud's constant progress with upgrades and updates, including visual overhauls. Their support is good too. We really like the SVN functionality which works kind of like GitHub for storing different copies of my projects, making it easy to audit and review previous deployments or versions of a project and track changes. This feature really helps with audit and backtracking potential problems during deployment. Review collected by and hosted on G2.com.

CIC Studio UI might be a bit cleaner because now it almost looks like it's zoomed in a bit. You're not able to see that much information on your current screen as you used to be, so we have to drag windows around to see all the information. No problems with the CIC dashboard itself, but I think the CIC Studio could have some improvements when it comes to the UI. Review collected by and hosted on G2.com.

I really like how Cleo Integration Cloud saves a lot of manual efforts as part of ERP integration onto SAP Business One. It's a best-in-class platform, and I appreciate its availability since we've never come across EDI failures due to platform issues. Availability is key for my business, especially for trading customers, and any delays in transactions can have a huge impact. I also enjoy the excellent after-sales support and found the initial setup to be seamless. Review collected by and hosted on G2.com.

Navigation can be improved Review collected by and hosted on G2.com.

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the least amount of clicks to perform my tasks and to be able to search for different files based on their names. Setting up trading partners and testing against the connection is very easy. Review collected by and hosted on G2.com.

I wish I could search the contents within the files. Review collected by and hosted on G2.com.

I like Cleo Integration Cloud because it has an easy interface to use and makes mapping easier for different uses. It's very easy to navigate, which makes it simple to use and not complicated. The initial setup was also very easy. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

The deep customization is one of the best features. You can pretty much design, define, and map any integration within the CIC studio, only limited by your own resources and capability. Review collected by and hosted on G2.com.

Some of this is improving, but the CIC Cockpit needs more detailed transaction logging. Also, more ad hoc reporting capability and the reporting customization in the cockpit could be better. Review collected by and hosted on G2.com.

The Cleo University has been the most helpful aspect of my transition into using Cleo. The staff also has made the transition smooth as they have been insightful, quick to respond, and provide great customer service and assistance. Review collected by and hosted on G2.com.

In my experience thus far, I haven't had any dislikes. We've had a few hiccups, but that was more on the vendors/customers we are working with to get live. Review collected by and hosted on G2.com.

I really appreciate the seamless sales processing and invoicing that Cleo Integration Cloud offers. The support from the Cleo Integration Cloud team in Bengaluru is excellent and best in class. Also, the platform itself is robust, with the best redundancy in terms of service availability. The initial setup was seamless, right from getting a quote and matching it to business needs. Review collected by and hosted on G2.com.

Not much except the onboarding of new trading partners can be automated through standard templates & reduce overall TAT. Review collected by and hosted on G2.com.