--- title: Cleo Integration Cloud Reviews meta_title: 'Cleo Integration Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 589 reviews by the users' company size, role or industry to find out how Cleo Integration Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 589 scale: '5' date_modified: '2026-06-19' parent_category: name: Data Integration Tools url: https://www.g2.com/categories/data-integration-tools --- # Cleo Integration Cloud Reviews **Vendor:** Cleo **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.4/5.0 **Total Reviews:** 589 ## About Cleo Integration Cloud Cleo Integration Cloud (CIC) is a powerful cloud-based integration platform created to design, build, operate, and optimize critical supply chain processes. Leading logistics, manufacturing, wholesale, and technology organizations trust CIC as their modern EDI and B2B integration platform to handle any mandate or complexity. CIC delivers end-to-end visibility across EDI, non-EDI, MFT, and API integrations, giving both technical and business users confidence to onboard partners faster, integrate applications seamlessly, and accelerate revenue-generating processes. With real-time control and transparency into every transaction, companies can manage exceptions quickly and maintain smooth operations . Cleo provides businesses with an AI-powered supply chain orchestration solution that offers end-to-end visibility and control to digitalize, automate, and orchestrate every supply workflow – from buying and selling to shipping and billing. Cleo offers complete flexibility and control over your B2B integration strategy with options for self-service, managed services, or a blended approach. Its no-code onboarding tools and pre-connected trading partner library enable new business connections in days instead of weeks or months. As supply chains evolve, complexity grows. Cleo Integration Cloud simplifies it all with an all-in-one supply chain orchestration platform for both EDI and API integrations, automating any process across ERP, TMS, WMS, and more. ## Cleo Integration Cloud Pros & Cons **What users like:** - Users appreciate the **helpful customer support** of Cleo Integration Cloud, making learning and setup easier and more efficient. (8 reviews) - Users value the **seamless connectivity** of Cleo Integration Cloud, facilitating easy integration across varied systems and data types. (7 reviews) - Users appreciate the **robust integration capabilities** of Cleo Integration Cloud, enabling seamless data translation and secure vendor connectivity. (7 reviews) - Users value the **easy integrations** of Cleo Integration Cloud, simplifying data translation and enhancing operational efficiency. (6 reviews) - Users find Cleo Integration Cloud's **setup ease** invaluable for quick and simple EDI integration with minimal hassle. (5 reviews) - Automation (4 reviews) - Data Management (4 reviews) - Users appreciate the **streamlined efficiency** of Cleo Integration Cloud, enabling quick and effective data management and automation. (4 reviews) - Users appreciate the **rich feature set and responsive support** of Cleo Integration Cloud, enabling seamless automation and integration. (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users find the **difficult learning curve** of Cleo Integration Cloud can be challenging, despite available training resources. (5 reviews) - Users find Cleo Integration Cloud to be **expensive** , raising concerns about its overall feasibility and affordability. (4 reviews) - Users experience **slow processing** due to delayed support responses and integration inefficiencies with Shopify. (4 reviews) - Users find the **complexity** of Cleo Integration Cloud overwhelming, requiring significant time and resources for proper understanding. (3 reviews) - Users experience a **steep learning curve** with Cleo Integration Cloud, making advanced configurations and customizations challenging. (3 reviews) - Users face **poor customer support** , with slow responses and inadequate training materials complicating their experience. (3 reviews) - Update Issues (3 reviews) - Data Limitations (2 reviews) - Users face **integration issues** with Cleo Integration Cloud, particularly with Shopify and limited documentation on processes. (2 reviews) - Intensive Training (2 reviews) ## Cleo Integration Cloud Reviews ### 1. Powerful, Flexible Integrations with Scalable Automation **Rating:** 4.5/5.0 stars **Reviewed by:** ANKIT A. | Integration Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Cleo Integration Cloud?** Cleo Integration Cloud stands out for its powerful transformation capabilities and flexibility in handling complex integration scenarios. The platform provides excellent support for building robust business processes, seamless file handling, and API integrations. Its scalability and reliability make it a great fit for enterprise environments, while the ability to customise and automate workflows significantly improves efficiency. Overall, it simplifies integration management and enables faster delivery of solutions. **What do you dislike about Cleo Integration Cloud?** To be honest, I don't see any flaws till now in CIC. But I would like to provide a suggestion to build a feature in Cleo where we can debug the code without deploying in UAT/PROD **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud helped us move away from heavy reliance on on‑premise integration systems, which were difficult to scale and maintain. It simplifies complex integrations by providing a centralised, cloud-based platform for managing file transfers, APIs, and business processes. This has improved our operational efficiency, reduced manual effort, and enabled faster onboarding of new partners and interfaces. As a result, we are able to deliver integrations more reliably and respond more quickly to business needs. ### 2. Fast, Reliable EDI Integration with Suppliers and Trading Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Bharadwaj A. | EDI Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Cleo Integration Cloud?** Cleo is good for EDI integration between suppliers and trading partners, but it could improve a bit on the support side. The UI is good enough overall, but it could be more user-friendly. For example, I don’t like that when we need to find older documents, we have to search using a custom range (like 60 days). Scheduled reports should also be improved; currently there isn’t a feature for ad hoc reporting. On the positive side, I’ve never faced any performance issues, and it feels fast enough. **What do you dislike about Cleo Integration Cloud?** I don’t like that when we need to find older documents, we have to search using a custom range (like 60 days), Scheduled reports should also be improved; currently there isn’t a feature for ad hoc reporting. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud streamlines our EDI and B2B integrations by automating document exchange, improving visibility into transaction processing, and simplifying partner onboarding. This has reduced manual work, improved reliability, and helped us resolve issues faster, resulting in more efficient day-to-day operations. **Official Response from Jenn Bigdeliazari:** > The job failure suggestions and quick EDI order visibility are exactly what we designed those features for — glad they're working well for your team. On the order window: the default is 60 days, but the date range is customizable, so your CSM can walk you through configuring that. The ability to pull up a single record by PO number, invoice number, or message ID is something I've passed directly to our product team — that kind of targeted lookup matters a lot in day-to-day operations, and we want to make sure it's tracked. Please feel free to reach out to your CSM if you'd like to log it as a formal feature request. ### 3. Powerful, Flexible Integrations with an Intuitive Cockpit **Rating:** 5.0/5.0 stars **Reviewed by:** Mason S. | Hardlines Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Cleo Integration Cloud?** CLEO is an extremely powerful integration platform. As an EDI/Integrations Dev at a larger 3PL, it’s important that we have the flexibility and capability to integrate with any platform our clients may bring forward. While the CLEO environment doesn’t necessarily hold your hand the way some other platforms do, its lower-level approach to development provides a lot of flexibility in how we build our solutions. I have full confidence that I could integrate CLEO with whatever a client presents, whether that’s a custom API or a spreadsheet from Quickbooks. The web UI/Cockpit is very intuitive, and it makes it easy to manage connections and review our data. Data transformation and connection communicated clearly, which saves time troubleshooting. Our CLEO environment includes a multithreaded task manager which allows us to allocate server resources for maximum efficiency. This use of concurrent processing has really helped the performance of our large volume integrations. We starting using CLEO via their Professional Services team, which greatly helped the onboarding process. Over time we got qualified in the Development tools and moved to a self service solution, which saved us money and allowed us to be more reactive. **What do you dislike about Cleo Integration Cloud?** CIC does not hold your hand like some other cloud based solutions may. Its important to have a holistic understanding of the integrations structure before you start building, because CIC lacks a guided workflow for you to follow. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The wide variety of connection solutions CLEO is capable of has been a massive benefit to our company. Pretty much any Client request is feasible, no matter how outlandish. ### 4. Easy, Cloud-Based Visibility and Control—With Support That Jumps In When Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Holly S. | Oracle & Applications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Cleo Integration Cloud?** Visibility into all documents and their workflow, with an easy-to-use, cloud-based setup and straightforward error viewing and correction. CIC gives us the control to make minor corrections to our translation tables without having to wait for a vendor to complete. If the task is bigger than we have time for, support is ready to jump in and tackle it for us. What's nice is that EDI just runs. This frees up the IT team and other business teams for more complex problems and projects. **What do you dislike about Cleo Integration Cloud?** Because CIC is cloud based, it can lag when switching from page to page. The translation tables have had some trouble loading. I don't like how you cannot export data from any page you are on, only certain ones. This would be helpful to have if you need to analyze your partners or jobs. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Here at Byrne, we run lean teams across the organization. We used to employ a whole team of order takers. Now, we haven't had to add head count due to all the orders that feed our ERP through CIC. We have less order entry mistakes and happier customers. Our office team can now focus on other areas. It benefits me because being in IT I was called upon often to fix systems issues in relation to our inbound and outbound documents. Now, our documents seamlessly flow in and out of our ERP. ### 5. Lightweight, Simple Connectivity Validation with Handy Transfer Reports **Rating:** 3.5/5.0 stars **Reviewed by:** Ahmed H. | Senior MFT Engineer / MFT SME, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Cleo Integration Cloud?** its very light weight and simple option to validate the connectivity and transfer reports **What do you dislike about Cleo Integration Cloud?** Cleo Integration Cloud provides strong B2B integration and MFT capabilities, but some areas could be improved. Troubleshooting complex issues can require deep product knowledge, and log analysis is not always straightforward. The user interface can feel less intuitive compared to some modern cloud-native integration platforms. Initial onboarding and configuration for complex partner integrations may take time, and documentation for certain advanced use cases could be more detailed. Additionally, customization and large-scale monitoring capabilities may require additional effort to implement effectively. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud helps us automate and secure business-critical file transfers and partner integrations across suppliers, customers, and internal applications. It provides a centralized platform for managing SFTP, AS2, and other B2B communications, reducing manual effort and operational overhead. The platform improves visibility into file transfers, accelerates partner onboarding, and helps ensure reliable delivery of business data. This has resulted in faster issue resolution, improved operational efficiency, and greater confidence in the stability of our integration landscape. ### 6. Stable Web-Based Interface with Extremely Reliable Uptime! **Rating:** 5.0/5.0 stars **Reviewed by:** J G. | ERP/EDI Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Cleo Integration Cloud?** As a former user of Lexicom legacy software who has since upgraded to the cloud-based CIC, I can say the web-based interface is stable, and the uptime has been extremely reliable. **What do you dislike about Cleo Integration Cloud?** My only gripe is that when you run into issues with a down connection, it doesn’t allow mass selection and editing to apply a general response or solution across each failed task attempt. If a connection is scheduled on a 5-minute interval, you can see how quickly errors can accumulate, and having to mark each one individually becomes tedious. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** CIC is in the cloud, so we no longer have to worry about physical servers going down while hosting the Lexicom application. It also reduces the risk of losing orders due to AS2 or SFTP transmissions that don’t reach us—something that could happen without us having any way to know otherwise. ### 7. Cleo Integration Cloud Makes EDI and API Integrations Easy and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Cleo Integration Cloud?** What I like best about Cleo Integration Cloud is how easy it makes connecting different systems and partners. It gives clear visibility into all your data flows, helps you manage both EDI and API integrations in one place, and scales smoothly as your business grows. **What do you dislike about Cleo Integration Cloud?** What I dislike about Cleo Integration Cloud is that it can feel a bit complex to set up and manage at first, especially for teams that don’t have deep technical expertise. Some users also mention that the interface could be more intuitive, and the learning curve can be steep when handling advanced integrations. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud helps solve the problem of connecting different systems and trading partners smoothly. Instead of struggling with separate tools for EDI, APIs, and file transfers, it brings everything together in one platform. The benefit is that I get better visibility into data flows, fewer errors, and faster partner onboarding. It makes day‑to‑day operations more efficient and gives me confidence that transactions are running reliably ### 8. Solid choice for transitioning - Easy Mapping Setup and Clear Error Tracing **Rating:** 5.0/5.0 stars **Reviewed by:** Steven J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Cleo Integration Cloud?** Setting up mappings is very easy, though it gets very repetitive. The ability to link issues to EDI transmissions and mark them resolved in the interface is nice. In general, tracing errors is quite easy. **What do you dislike about Cleo Integration Cloud?** There is no built-in unified model, so each additional partners is usually around the same amount of work, unless you are very careful about your own functions and models. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We need the infrastructure and uptime that Cleo provides. Near 100% uptime on sending/receiving EDI communications. Excellent archive of EDI transmissions. Helpdesk is very responsive. ### 9. Customizable and Reliable, But Needs Improved Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey B. | Assistant Vice President, State Mediations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Cleo Integration Cloud?** I like how Cleo Integration Cloud allows me to receive orders and send invoices seamlessly without the manual entry aspect. The CIC platform is customizable, which is great, and the team behind it is solid. I can create any report I need and customize my dashboard to highlight what is important for me to track and monitor. Additionally, CIC integrates well with our D365 F&O Platform. **What do you dislike about Cleo Integration Cloud?** I think there's a learning curve when you start and it takes time to understand how to use it. IT could be made more user friendly. It's not easy. IT takes a team. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud lets me receive orders and send invoices seamlessly without manual entry. I can create reports, customize my dashboard, and the platform integrates well with our systems. ### 10. Intuitive EDI Tool with Easy Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Cleo Integration Cloud?** I like Cleo Integration Cloud's screen and find it easy to use. Whenever there's a failure, I can easily go to the messages and jobs earlier. The partner setup is simple, and working with EDI document raw data and EDI flat files is easy. I appreciate how I can copy and paste data effortlessly, and I find it easy to gather, store, and format data. I've used other EDI tools, but I like how Cleo makes data management straightforward. **What do you dislike about Cleo Integration Cloud?** nothing **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud for EDI. It's easy to navigate, lets me quickly access messages and jobs when there are failures, and simplifies partner setup. I like that I can easily manipulate EDI document raw data and store and format data effortlessly. ### 11. Reliable EDI Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Cleo Integration Cloud?** I use Cleo Integration Cloud for our EDI software, and it helps resolve any reliability issues we've experienced with other EDI VAN platforms. Cleo is reliable, never has downtime issues, and offers excellent mapping and project capabilities. I like their amazing support team; we always receive ticket feedback within half an hour. Our customer service manager is also amazing. Cleo is constantly coming up with new features and updates all the time, keeping up with new AI and technology, which adds great value as they always try to stay one step ahead. The reliability and the connectors that Cleo offers make it worthwhile. **What do you dislike about Cleo Integration Cloud?** I don't think there are very many issues to be honest. However, we are used to some platforms where we can see full EDI data as far as line items, but Cleo does not have that ability just yet without having another setup like in their orchestration environment. An email connector within Cleo that connects to your business email to send information like certificate expirations and error messages directly would be useful, so we wouldn't have to go outside Cleo to send those emails. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud resolves reliability issues we faced with other EDI platforms, ensuring no downtime. It offers easy mapping and project connections with advanced technology and connectors. Their support is fantastic, and they're always updated with new features and technology. ### 12. Reliable SFTP with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Cleo Integration Cloud?** I like that Cleo Integration Cloud allows us to create a connector and extend our drive space to on-prem for internal data movement. It simplifies patching and updating the SFTP server, leaving those tasks to the SaaS provider. Cleo's team worked diligently to help us integrate Cleo Integration Cloud into our workflow, providing excellent support. I also appreciate that once the setup is done, Cleo Integration Cloud is solid, and it's almost a set-it-and-forget-it kind of solution. Big thanks to Cleo for their flexibility with licenses and support, which has helped us through unforeseen circumstances and internal projects. **What do you dislike about Cleo Integration Cloud?** We had a little trouble at first integrating our workflow into Cleo Integration Cloud. It was basically integrating our internal legacy workflows into how CIC handled the files. There was a bit of education on our side to get CIC working in a modern fashion with our legacy workflows. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud lets us transfer large data amounts between partners seamlessly. I like it extends our drive space and handles SFTP server patching, freeing us to focus on business needs. ### 13. Streamlining EDI with Cloud Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Cleo Integration Cloud?** What I like most about Cleo Integration Cloud is the cloud. For years, we used Cleo Lexicom, which was an in-house product that we had to host locally on our own servers to provide the functionality that we needed. But now, using Cleo Integration Cloud and a very lightweight agent on-site, we are able to push the burden of hosting and managing the application back to the cloud. The fact that Cleo Integration Cloud is cloud-based allows me to free up my time that would otherwise be required to manage the locally installed application, keeping it backed up, updated, patched, etcetera. I found the initial setup to be quite easy, and the agent that we had to install locally was very quick and easy through a provided PowerShell script. **What do you dislike about Cleo Integration Cloud?** There's only one enhancement that I wish Cleo Integration Cloud had, which is the ability to set a window of time where my systems would be unavailable. The integrated monitoring system on Cleo Integration Cloud checks when my system is unavailable and reports it as an outage, sending lots of emails to notify me of a problem. But it's actually scheduled downtime for my system, so my preference would be to tell Cleo Integration Cloud not to consider my systems being down during this timeframe as an error, but to ignore those time frames instead. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud provides the necessary interface for our in-house systems to communicate with trading partners using the AS2 protocol. It integrates smoothly with our ERP system, Epicor CMS, and OpenText TrustedLink for iSeries. ### 14. Robust EDI Management with Minimal Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Cleo Integration Cloud?** I really like that Cleo Integration Cloud is a stable platform where we can exchange hundreds of thousands of transactions each month with very limited issues. It's great that we can exchange many data points, including orders, invoicing documents, and supplier purchase orders. The ability to monitor and get alerts for any failed documents or missed SLAs by our partners is useful and helps in greatly reducing back-end collection issues. Once past the learning curve, our team was able to become self-sufficient without needing managed services. I would give Cleo Integration Cloud a 10 because it overcomes many difficult EDI challenges with other software providers and it's a company that works well with its customers. **What do you dislike about Cleo Integration Cloud?** A data search in the Cleo Integration Cloud dashboard is a little difficult, with having to wildcard certain fields without much explanation on the screen. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud to handle retailer and supplier EDI traffic. It exchanges hundreds of thousands of transactions each month stably, with minimal issues. CIC allows us to monitor and get alerts for failed documents or missed SLAs, greatly reducing back-end collection issues. ### 15. Robust, User-Friendly Tools with Effortless Certificate Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Cleo Integration Cloud?** A lot of the tools that the CIC offers are very robust and user-friendly. One of my favorite functions is the ability to generate and send out a new connection certificate, and have the CIC auto-magically update the certificate once the trade partner installs and uses it. That cuts down on a lot of the coordination required for the effort. I also do like the ease of seeing the documents before and after transformation with minimum extra effort. **What do you dislike about Cleo Integration Cloud?** Sometimes the support isn't as reachable as I feel it should be. I don't often need to make high priority tickets for production down issues, but there can be a lack of communication back to me after I've made a ticket. Also per the support site documentation, there's a phone number to call to escalate the ticket, but no one has ever picked up in the few times that I've had calls. This leaves me with uncertainty on if a ticket has been assigned or worked on. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** One issue that Cleo has solved for us is a nuance of one of our connections that several customers utilize. Through the one connection, we transact with several distributors sending different length PO numbers. The CIC team was able to create a self-service cross reference table for us to be able to add and edit these as needed alleviated a lot of confusion with the inbound orders. ### 16. Eliminates VAN Needs with Helpful Self-Service EDI Development backed by Service Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Badri P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Cleo Integration Cloud?** It’s a solution that eliminates the need for a VAN. The self-service option for developing EDI translator software is also helpful and makes the process easier. **What do you dislike about Cleo Integration Cloud?** Adoption of AI in development is definitely growing, but I’d love to see it accelerate even more so the SDLC becomes more intuitive and faster overall. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Operations Support is straightforward to use and helps take the stress off the customer, freeing up bandwidth to focus on the business. ### 17. Easy-to-Use UI and Amazing Detail in CIC **Rating:** 4.0/5.0 stars **Reviewed by:** Dominic R. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Cleo Integration Cloud?** The ease of use and flow of the UI within CIC. The details given are amazing. **What do you dislike about Cleo Integration Cloud?** Sometimes, the response time and the "engineering" part slows out projects down a lot. Yes, the tickets are getting to them because they are deeper and bigger issues but the communication needs to be better. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Our EDI problem. We don't technically have an EDI team so Cleo is our team. ### 18. Flexibility and Superior Technology in EDI Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Hector E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Cleo Integration Cloud?** I like that Cleo Integration Cloud is very flexible, especially in the area of EDI mappings. It's clear that we made a good choice by switching to this platform, as it is much easier to work with Cleo. The integration is more visible and user-friendly, and it adapts to new technologies without the need for a server. Additionally, we have received very good attention from the Project Management team, which has been a very positive aspect. **What do you dislike about Cleo Integration Cloud?** At the beginning, we had a small problem where the documentation that had been provided was not reviewed correctly, which led to the creation of an incorrect statement of work. Some EDI mappings, such as EDI fact, were not included in the statement of work, causing delays in the project. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud makes integration easier, without the need for a server, and is more visible and user-friendly, adapting to new technologies, which helps us continue automating and innovating. ### 19. Cleo Studio: A Comprehensive Tool That Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Elijah K. | Office and Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Cleo Integration Cloud?** Cleo Studio is a comprehensive tool that’s continually being improved. **What do you dislike about Cleo Integration Cloud?** I’d like Cleo Integration Cloud to offer more learning resources so it’s easier to get up to speed and make the most of the platform. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo solves the problem of not having in-depth visibility into our company’s workflow. It also gives us the ability to make improvements to our flow on our own. **Official Response from Jenn Bigdeliazari:** > Elijah, glad to hear Cleo Studio is delivering the workflow visibility your team needs — that depth of insight into what's flowing through your integrations is exactly what it's designed for. On the learning resources front, your timing is good: we've been investing heavily in documentation, step-by-step guides, and AI-assisted workflows to make the platform easier to navigate at every stage. You can find a lot of that at https://support.cleo.com/hc/en-us — and if your team would benefit from more tailored enablement, your CSM can put together a session around your specific setup. ### 20. CIC Cockpit Makes Multi-Team EDI Access Invaluable **Rating:** 4.5/5.0 stars **Reviewed by:** Andre B. | Information Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Cleo Integration Cloud?** The capability that I like most about Cleo Integration Cloud is the CIC cockpit. The ability to provide access to the EDI process to multiple teams is invaluable. **What do you dislike about Cleo Integration Cloud?** At the moment, we haven’t come across any features that we dislike. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** One of the core problems that Cleo Integration Cloud addresses is the over-reliance on the IT department for resolving EDI process issues. By streamlining and decentralizing this aspect, it empowers teams outside of IT to handle issues more independently and efficiently, which can help speed up resolution times and reduce bottlenecks. Additionally, the platform’s WebEDI capability is a game-changer for smaller companies with lower order volumes. By providing a user-friendly conduit, WebEDI allows these organizations to participate in electronic data interchange using a singular, centralized system—without the burden of high ownership costs. This makes EDI more accessible and cost-effective, ensuring that even businesses with modest transaction volumes can enjoy the benefits of seamless integration. ### 21. Streamlined Integrations, Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Povilas D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Cleo Integration Cloud?** We like Cleo Integration Cloud's constant progress with upgrades and updates, including visual overhauls. Their support is good too. We really like the SVN functionality which works kind of like GitHub for storing different copies of my projects, making it easy to audit and review previous deployments or versions of a project and track changes. This feature really helps with audit and backtracking potential problems during deployment. **What do you dislike about Cleo Integration Cloud?** CIC Studio UI might be a bit cleaner because now it almost looks like it's zoomed in a bit. You're not able to see that much information on your current screen as you used to be, so we have to drag windows around to see all the information. No problems with the CIC dashboard itself, but I think the CIC Studio could have some improvements when it comes to the UI. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud provides an easy way to do EDI mapping and allows implementing custom functions within maps, solving issues we had with our legacy EDI software. ### 22. Efficient EDI Solution with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** vidya k. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Cleo Integration Cloud?** I use Cleo Integration Cloud for EDI and appreciate its tools like Studio for mappings which make development efficient. I like how Cleo Integration Cloud's orchestration feature provides monitoring, visibility, and management. Harmony's secure communications are another aspect I value. **What do you dislike about Cleo Integration Cloud?** The trading partner list can be sorted alphabetically, and in reference tables, columns should be modified in the same way as rows. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud for EDI implementation and integration. It aids in efficient development with Studio, while CIC offers orchestration for monitoring, visibility, and management. Harmony ensures secure communications, enhancing my workflow significantly. ### 23. Powerful All-in-One Integration Platform with Strong EDI **Rating:** 4.5/5.0 stars **Reviewed by:** Amos S. | EDI Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Cleo Integration Cloud?** Cleo Integration Cloud is a powerful, all-in-one integration platform with strong EDI capabilities. It makes it easier to manage integrations and better support day-to-day business operations. **What do you dislike about Cleo Integration Cloud?** It feels cumbersome at times, and I occasionally run into difficulties when troubleshooting complex issues. It also needs more detailed documentation and better diagnostic tools. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The establishment where I work has not adopted cloud integration, but Cleo has improved our data accuracy and given us better visibility into business transactions. As a result, we can support customers and trading partners more efficiently, while also reducing operational costs and minimizing errors. ### 24. Secure Deployment, Needs More Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Trung N. **Reviewed Date:** May 21, 2026 **What do you like best about Cleo Integration Cloud?** I like the deployment process the most. It's very safe and prevents the issue of bad codes. It also helps retrieve previous versions easily. I appreciate that if the codes have errors, it does not allow you to deploy. **What do you dislike about Cleo Integration Cloud?** The rebuilt functions should be more flexible. The BPS is changing because it requires deep experience and new users are unable to handle it. I think it will need more drag and drop canvas. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud for creating solutions for Warehouse EDI documents. It prevents bad code deployment and helps easily retrieve previous versions. ### 25. Cleo Integration Cloud - Awesome Integration Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo A. | EDI Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Cleo Integration Cloud?** Cleo Integration Cloud is easy to use, with a stable platform, and the software is in constant development. The Cleo team always listens to its customers to improve the tool and keep making it better. **What do you dislike about Cleo Integration Cloud?** Sometimes their support takes some time to answer their tickets but is nothing that will stop you to use their software. Besides this, I have no complaints about them. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I haven’t had any problems with the software. Whenever I’ve had a request or an issue, support has resolved it in no time. ### 26. Reliable Integration, But Lacks Ease of Use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Cleo Integration Cloud?** I appreciate that Cleo Integration Cloud 'just runs' and is a very stable product. The support I get is great. **What do you dislike about Cleo Integration Cloud?** I struggle with its design. What I think of as a simple task, like taking file A and sending it to location X, becomes two tasks: moving the file to one place and then executing the SFTP to move it to its final location. Our version is also not a GUI one; it's all command lines. I would like it to be engineered in a way that I could let more users have access to control their needs and not have to build for everyone. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud for internal and external sharing of PHI, ensuring data availability and archiving backups. ### 27. Studio Studio Is Very Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Justin T. | EDI Governance analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Cleo Integration Cloud?** I enjoy the studio studio software very easy to use **What do you dislike about Cleo Integration Cloud?** The support is very hard and coordinate with due to them being off shores **What problems is Cleo Integration Cloud solving and how is that benefiting you?** It seems like when a lot of people are hitting the server at once there is a delay **Official Response from Jenn Bigdeliazari:** > The feedback on Studio is great to hear — ease of use is something we've put a lot of focus into, and it's good to know that's landing in practice. On the support side, I've shared your experience with our team and we're actively investing in AI-powered support tooling to improve response speed and resolution time regardless of time zone. For the performance delays during peak usage, I'd encourage you to open a case at https://support.cleo.com/hc/en-us — our team can dig into your specific environment and configuration to address those bottlenecks directly. Your CSM is also available if you'd like to escalate either of these. ### 28. CIC, la mejor solución **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca M. | Edi Manager , Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Cleo Integration Cloud?** It is an excellent solution, scalable, including an excellent console for monitoring flows. **What do you dislike about Cleo Integration Cloud?** After three years of use, I have no issues to report with the product. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** With CIC, we are increasing the number of EDI partners in the USA/Canada and the messages exchanged with them. ### 29. Good Design, but Workspace Builds from the SVN Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Cleo Integration Cloud?** I really like the product’s design, and I appreciate its ability to support many different types of integrations. **What do you dislike about Cleo Integration Cloud?** I'm not a fan of building workspaces. Even though team members do not generally sync projects with errors to the svn, when building workspaces by checking out projects from the svn, there are frequently errors in the resulting workspace, which require time and effort to resolve. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** CIC helps companies onboard more efficiently, which in turn supports business growth. **Official Response from Jenn Bigdeliazari:** > Really glad the platform's design and integration breadth are landing well — those are areas we've put a lot of thought into. We're continuing to roll out AI-powered features and workflow improvements that make day-to-day use even smoother, so there's more to look forward to. Your feedback on workspace building has been shared with the team, and your CSM is always a great resource if you want to explore ways to get more out of your setup: https://support.cleo.com/hc/en-us. Appreciate you taking the time to review. ### 30. Cleo’s Intuitive, Effortless User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Cleo Integration Cloud?** Cleo product offers an intuitive, user-friendly experience with seamless navigation that makes interaction feel effortless. **What do you dislike about Cleo Integration Cloud?** The pricing feels slightly on the higher side. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We leverage Cleo to manage end to end EDI and API integrations, deliver full service onboarding for new customers, and provide ongoing support and optimization for existing customer integrations. High level of professionalism and prompt and reliable support. In critical scenarios, they ensured rapid involvement of senior support resources, helping to mitigate risks and avoid any business disruption. ### 31. Set It Up Once, Then Enjoy Automatic, Easy Document Traceability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Cleo Integration Cloud?** I like that once everything is set up and in place, it works automatically. It also makes it very easy to trace documents step by step and follow the process clearly. **What do you dislike about Cleo Integration Cloud?** The initial setup was sometimes difficult, especially since we were also switching ERP systems at the same time. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Reliability of EDI document transmission. Previously we have had issues of customers not receiving EDI documents. We now can send documents as soon as their posted and see whether or not they were delivered. ### 32. Easy, Fast Onboarding with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Isela A. | Logistics Support Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Cleo Integration Cloud?** Onboarding is easy and quick. Downtime is minimal to non-existent, and it makes integrations straightforward. **What do you dislike about Cleo Integration Cloud?** Sometimes, figuring out what’s causing errors can be challenging. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** It helps eliminate manual input and has improved our data flows. **Official Response from Jenn Bigdeliazari:** > Thank you for your feedback which I've shared with Cleo's Support team. I think you might be interested in some of the ways Cleo is using AI to transform every ticket interaction from AI-powered ticket analysis, to customer and dataflow-specific issue handling, and guided resolution. AI is making Cleo's support engineers smarter and faster - and it is happening now. If you want to know more about how we are elevating your TM&M support, please reach out to your customer success representative and we'll be happy to share some deeper information. ### 33. Easy-to-Navigate Dashboard, Powerful Tools, and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel C. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Cleo Integration Cloud?** Easy to navigate dashboard, powerful development tools, great support team **What do you dislike about Cleo Integration Cloud?** Cleo technical certification requirement **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Reliance on legacy EDI system is removed. Dashboard provides ease of monitoring. Easy integration into back-end server. ### 34. Reliable EDI Processing with Cleo Integration Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Anita J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Cleo Integration Cloud?** I use Cleo Integration Cloud to process our EDI orders, and it has been very smooth and always reliable. The processing of orders through EDI goes very smoothly, and we also send inventory reports. Being a small business with only two trading partners, the smooth processing is particularly beneficial. **What do you dislike about Cleo Integration Cloud?** There is nothing that I dislike. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud to process EDI orders smoothly and reliably, even when dealing with inventory reports for two trading partners. ### 35. Cleo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Cleo Integration Cloud?** It’s pretty reliable once everything is set up. We use it for integrations and EDI and it generally just runs in the background without needing much attention. The monitoring tools are helpful as well when something does go wrong, so its fairly easy to see where an issue is coming from. **What do you dislike about Cleo Integration Cloud?** The setup can be a bit complicated at first and the interface isnt always the most intuitive. Some parts feel a little dated and figuring things out the first time can take a while. Documentation could probably be better in places too. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Mainly helping us manage EDI with different trading partners and keeping data flowing between systems without loads of manual work. Before that there was a lot more checking files and fixing issues by hand. Now most of it runs automatically which saves time and avoids mistakes. It also makes it easier to see when something has failed so it can be sorted fairly quickly. ### 36. Streamlined EDI with Unmatched Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Cleo Integration Cloud?** I really like how Cleo Integration Cloud saves a lot of manual efforts as part of ERP integration onto SAP Business One. It's a best-in-class platform, and I appreciate its availability since we've never come across EDI failures due to platform issues. Availability is key for my business, especially for trading customers, and any delays in transactions can have a huge impact. I also enjoy the excellent after-sales support and found the initial setup to be seamless. **What do you dislike about Cleo Integration Cloud?** Navigation can be improved **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud for ERP integration with SAP B1, saving manual efforts. Its excellent availability prevents EDI failures and transaction delays, which is crucial for business, especially with trading customers. ### 37. Seamless Integration with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Cleo Integration Cloud?** I love Cleo Integration Cloud because it's an amazing online platform that combines all our configurations and is easy to use. I appreciate how easy it is to use and the amazing support team that assists us. The system just works, including the agent that we place on the server, and it's easy to configure and navigate, making the whole experience very seamless. I also find the pricing to be very competitive. The initial setup was very easy, which was great, and the support team was excellent. **What do you dislike about Cleo Integration Cloud?** Nothing **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud combines all our configurations into an easy-to-use online platform for over 56 EDI connections to vendors in Canada. ### 38. Effortless Integration and Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Cleo Integration Cloud?** I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the least amount of clicks to perform my tasks and to be able to search for different files based on their names. Setting up trading partners and testing against the connection is very easy. **What do you dislike about Cleo Integration Cloud?** I wish I could search the contents within the files. **Recommendations to others considering Cleo Integration Cloud:** The product is worth its price **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud to receive and transmit files with trading partners more timely. The ease of use and user interface help me navigate quickly and search files by name, making my tasks more efficient. **Official Response from Dylan Lee:** > Thank you for the review. Your feedback is important and has been shared with our internal teams. ### 39. Cleo Makes EDI Mapping and Data Flow Configuration Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanine C. | Senior IT Manager - Enterprise Application Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Cleo Integration Cloud?** Ease of use in both setting up new communications end points and data flows and integration mapping **What do you dislike about Cleo Integration Cloud?** The time it takes to deploy projects after making changes can be frustrating. Faster deploy time and reduced deployment status failures would be helpful. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo gives business users visibility to inbound and outbound transaction processing in easy to understand terms in addition to being the backbone of integrations, partner communications and data flows. ### 40. Fast, 24/7 Support You Can Rely On **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Cleo Integration Cloud?** Support is really fast and available 24/7 **What do you dislike about Cleo Integration Cloud?** I would like to be able to increase the 60 days limit for inquiries in the web page **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Makes EDI faster and smoother ### 41. Effortless Client Integration and Easy Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Maria M. | EDI Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Cleo Integration Cloud?** I like Cleo Integration Cloud because it has an easy interface to use and makes mapping easier for different uses. It's very easy to navigate, which makes it simple to use and not complicated. The initial setup was also very easy. **What do you dislike about Cleo Integration Cloud?** nothing **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud for integrating clients within our company. It makes mapping easier for different uses and offers an easy interface that's simple to navigate, making it less complicated. ### 42. Seamless Integration with Stellar Support and Scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Rachana S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Cleo Integration Cloud?** I find Cleo Integration Cloud to be an excellent platform with outstanding availability. I appreciate how seamlessly it integrates with SAP B1 Hana. The after-sale support provided is excellent as well, which has helped me reduce the overall turnaround time for sales and invoice processing. The initial setup was seamless, and I switched to Cleo Integration Cloud because of its scalability and efficiency. **What do you dislike about Cleo Integration Cloud?** The navigations can be improved **What problems is Cleo Integration Cloud solving and how is that benefiting you?** I use Cleo Integration Cloud for EDI processes, and it solves sales and order processing issues. It's integrated with SAP B1 Hana, reducing turnaround time for sales and invoice processing. The platform is excellent due to its availability and after-sale support. ### 43. Quick EDI Order Overview with Helpful AI Suggestions and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Cleo Integration Cloud?** Quick overview of edi orders, helpful ai suggestions for when jobs fail. Quick Support when needed. **What do you dislike about Cleo Integration Cloud?** UI/UX limitation of 60 days of order window, wish i can enter a PO or invoice number/messageID and i get the single item results without needing to change date filters. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** EDI intergradations into our ERP system to automate the flow of orders. **Official Response from Jenn Bigdeliazari:** > Glad the AI-assisted job failure suggestions and quick support are hitting the mark — that's exactly the kind of proactive tooling we've been investing in. On the UI side, the 60-day order window and the ability to search directly by PO, invoice number, or message ID are precisely the kind of workflow-specific feedback our product team wants to hear. I'd encourage you to share those directly with your CSM — customer input like this actively shapes our roadmap. ### 44. Cleo’s Intuitive, User-Friendly Monitoring Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Cleo Integration Cloud?** Intuitive and user friendly features are available in Cleo. Application is easy to use for "consumers" (monitoring functions). **What do you dislike about Cleo Integration Cloud?** Important amount of technical information is available in the application, making it sometimes a bit challenging to just find the most important data. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo helped solving integration requirements between 2 business applications (2 companies / systems) ### 45. Solid Option for Streamlining EDI and Document Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Cleo Integration Cloud?** The deep customization is one of the best features. You can pretty much design, define, and map any integration within the CIC studio, only limited by your own resources and capability. **What do you dislike about Cleo Integration Cloud?** Some of this is improving, but the CIC Cockpit needs more detailed transaction logging. Also, more ad hoc reporting capability and the reporting customization in the cockpit could be better. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** CIC has helped us automate the majority of our EDI processes and streamline the integration of non‑EDI documents with our existing business systems. This has resulted in a more unified integration landscape and a significant reduction in manual processing. ### 46. Cleo University and Responsive Support Made Our Transition Smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Kristil C. | ERP Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Cleo Integration Cloud?** The Cleo University has been the most helpful aspect of my transition into using Cleo. The staff also has made the transition smooth as they have been insightful, quick to respond, and provide great customer service and assistance. **What do you dislike about Cleo Integration Cloud?** In my experience thus far, I haven't had any dislikes. We've had a few hiccups, but that was more on the vendors/customers we are working with to get live. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo is a one stop shop for all of our customers. It provides the visibility for the departments within our company to take accountability and responsibility of their portions of the EDI processes. ### 47. Streamlined EDI Integrations with Strong Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Cleo Integration Cloud?** Streamlines EDI integrations and support. **What do you dislike about Cleo Integration Cloud?** Some configurations require technical expertise. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud enabled us to support both EDI X12 and EDIFACT on a single platform, eliminating the need for separate solutions. This has streamlined support, improved visibility, and reduced the complexity of managing our EDI environment. ### 48. Consistently Knowledgeable Support That Really Knows the Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Cleo Integration Cloud?** I really appreciate their customer service and support. I usually work with the same support person, Rashon Rose, and he is consistently knowledgeable and helpful. He knows the product well and can often point out where we may need to double-check details in our own systems. **What do you dislike about Cleo Integration Cloud?** I have worked on Cleo/Lexicom systems for quite a while so of course, I am more familiar with their old legacy (not web based) software. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The server changes, along with their knowledge, have been very beneficial for problem-solving. ### 49. All-in-One Integration Platform That Simplifies EDI, APIs, File Transfer, and Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Cleo Integration Cloud?** It combines several integration approaches—EDI, APIs, file transfer, partner onboarding, and workflow orchestration—into a single platform. It brings these capabilities together in one place, which makes it easier to manage integrations without juggling multiple tools. **What do you dislike about Cleo Integration Cloud?** The platform is powerful, but that power comes with complexity. New users often need significant training before they become productive, especially if they're not already familiar with EDI, B2B integration, or data mapping concepts. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud solves the problem of fragmented business integration. ### 50. Cleo works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Vince R. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Cleo Integration Cloud?** Ease of use, always on. I can sleep at night not worrying about things. **What do you dislike about Cleo Integration Cloud?** Cost is a bit high. Integration took a bit longer than expected and sometimes when there are issues it takes longer to resolve. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** One stop shop for all of our data integration needs. ## Cleo Integration Cloud Discussions - [Did anyone integrated CIC with Shopify?](https://www.g2.com/discussions/did-anyone-integrated-cic-with-shopify-1e39b73f-b217-4177-8eb9-40b371a938c5) - 1 comment, 1 upvote - [Can you update Training material with new scenario and examples.](https://www.g2.com/discussions/can-you-update-training-material-with-new-scenario-and-examples-55a5cd43-cae3-4c3c-a752-e3a26db6fdc5) - 1 comment, 1 upvote - [When we have our own servers why should we use cloud?](https://www.g2.com/discussions/49738-when-we-have-our-own-servers-why-should-we-use-cloud) - 4 comments, 1 upvote - [Save money by using linux servers.Save money by using linux servers.Save money by using linux servers.Save money by using linux servers.](https://www.g2.com/discussions/34225-save-money-by-using-linux-servers-save-money-by-using-linux-servers-save-money-by-using-linux-servers-save-money-by-using-linux-servers) - 1 comment, 1 upvote - [When you guys ready to do mode demo since last demo](https://www.g2.com/discussions/34152-when-you-guys-ready-to-do-mode-demo-since-last-demo) - 1 comment, 1 upvote - [View Cleo Integration Cloud pricing details and edition comparison](https://www.g2.com/products/cleo-integration-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-19+13%3A19%3A42+-0500&secure%5Bsession_id%5D=e3f58041-38e4-47e2-a6b5-efed559aad29&secure%5Btoken%5D=b82b515403062a2870baa588123a30f02e7f174bd9d223ec32f14bd33e6bf0d1&format=llm_user) ## Cleo Integration Cloud Integrations - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Amazon Seller Central Consulting](https://www.g2.com/products/amazon-seller-central-consulting/reviews) - [BizAutomation Cloud ERP](https://www.g2.com/products/bizautomation-cloud-erp/reviews) - [Blue Link ERP](https://www.g2.com/products/blue-link-erp/reviews) - 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[Python](https://www.g2.com/products/python/reviews) - [QuickBooks Commerce](https://www.g2.com/products/quickbooks-commerce/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Revenova TMS](https://www.g2.com/products/revenova-tms/reviews) - [Sage 500](https://www.g2.com/products/sage-500/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Sage X3](https://www.g2.com/products/sage-x3/reviews) - [SAP Business One](https://www.g2.com/products/avaniko-technologies-sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Syspro](https://www.g2.com/products/syspro/reviews) - [SysPrompt](https://www.g2.com/products/sysprompt/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) ## Cleo Integration Cloud Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Data Delivery** - Load Balancing - Application Integration - File Transfer Acceleration - Content Routing **Functionality** - Data Exchange - Data Mapping **Development ** - Real-Time Integration - API Designer - Flow Designer - Pre-Built Connectors - Custom Connectors - Reusable connectors - Multi - tenant architecture **Logistics** - Scaling - Automation - Communication - Copy - Integration **Functionality** - Mobile Support - Encryption - Extensibility - Reporting and Analytics **Management** - Workflow Management - Exception Handling - Real Time Reporting **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - API Management **Governance** - Access Control - Compliance - Provisioning and Governance **Integrations** - Third Party Integration - BI Tools Integration **Security** - Data Encryption - Security Standards - Communication Protocol **Security** - Communication Protocols - EDI Standards **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI **Core Transfer Infrastructure - Managed File Transfer (MFT)** - Load Balancing - File Transfer Acceleration - Application Integration - Content Routing **Support** - EDI Testing **Deployment ** - Hybrid - Cloud to Cloud **Platform Capabilities - Managed File Transfer (MFT)** - Encryption - Mobile Support - Reporting and Analytics - Extensibility **Security & Compliance Controls - Managed File Transfer (MFT)** - Access Control - Compliance - Provisioning and Governance **Intelligent Automation & AI - Managed File Transfer (MFT)** - Anomaly Detection - Automated Policy Enforcement - Predictive Resource Allocation - Intelligent Routing ## Top Cleo Integration Cloud Alternatives - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (646 reviews) - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.3/5.0 (634 reviews)