Cleo Integration Cloud Reviews & Product Details

Cleo gives us full control of our EDI infrastructure. We have a dedicated team who make all necessary implementations as we grow our customer base, and they work seamlessly across multiple protocols. Review collected by and hosted on G2.com.

The downside to this is that Cleo requires a subject matter expert to really handle system administration; it's not something that I can just try to figure out for myself, but compared to the savings we're getting from not going through a VAN, it's worth it. Review collected by and hosted on G2.com.

It is very flexible as it adapted to all of our needs, from partner communication to customize our mapping for specific needs. This is definitely a tool that enables the business to continue growing and moving into new technologies as we did going from a flat file structure to an XML API based solution.

The ability to connect multiple application and technologies in one place for communication made us a flexible partner. Review collected by and hosted on G2.com.

Specialized training is required but it is part of the venture of any great tool. I would suggest for the company to provide webinars for customers that allows them to get refreshers without having to get 1:1 training. User need some level of technical expertise that is not easy to find in many markets, we were able to find good resources that have been able to undertake the task but we required specialized training where we had a vendor come onsite for a week dedicated training. Review collected by and hosted on G2.com.

VLTrader by Cleo is a easy to use and schedule trading partnerships for EDI Transactions. Most of all I like the Proxy Server that resides in the DMZ and allows for safe and secure inbound and out bound transactions to my server inside the firewall. Cleo VL Trader has many other value added features and communication protocols such as FTP and SFTP. I prefer AS2 for EDI using certificates. Review collected by and hosted on G2.com.

The hardest part was learning what pieces of information are needed to create a transaction handshake between patterners. The Support staff at Cleo and my first trading partner were great and once is it was up and running it all made so much sense. its been a breeze ever since. Review collected by and hosted on G2.com.

The multiple schemas (Json, Excel, EDI, Txt, etc.) you can use to transform your data and manipulate it into what you want it to do. Cleo Clarify made me look like a genius and take processes that used to take us days to complete to just minutes. I was able to integrate external software with our ERP using JSON transformations with web service connectors. I liked that during data transformations you could query your database. Some data transformation tools you are just importing data in a spreadsheet directly into your internal tables. Cleo Clarify has the power to run stored procedures and sql statements while transforming data. I also liked how Cleo Clarify had an SVN repository to back up your projects that you could revert to if you had an issue. Also, it helped with support, if they wanted to test one of your projects out they had easy access to it. Review collected by and hosted on G2.com.

I didn't find one project that I needed to complete that I couldn't complete with Cleo Clarify. Sometimes the licensing would cause issues, though. Sometimes requesting and installing a temporary license was a pain. Review collected by and hosted on G2.com.

We use Cleo for integrating different TMS (Transportation Management Systems) applications. I am a certified CIC EDI developer and CIC system admin. Cleo provides a wide range of options for integrations and conversions such as XML, EDI, Flat File, etc. The help contents are useful while working on rulesets and envelopers. Multiple team members can work on same projects and use team synchronizer to stay up to date. Connecting to SVN repository from any machine is also an advantage for collaboration purposes. Review collected by and hosted on G2.com.

We once had and issue with the SVN repository. It was slow and our projects took time to sync. Our team members had difficulty collaborating on projects. We reached out to Cleo support and they informed us about the changes made to SVN repository files. Cleo support was extremely helpful and helped immediately to resolve our issues. It can sometimes be time consuming to reach out to Cleo support because we have to go through a third party TMS in order to reach Cleo. Review collected by and hosted on G2.com.

CLEO has a large diversity of resources. They have a great Professional Services Team that were able to deliver as planned. They were able to get us up and running with all the requirements necessary. We had Weekly check-ins with all involved parties and our PM kept everything on track. Review collected by and hosted on G2.com.

The transition for us is always the hardest part. But when you do get stuck their Support Team is able to assist quickly and efficiently Review collected by and hosted on G2.com.

The best part of Cleo software is the excellent customer support help desk. Competing products require you to pay for support and then have the audacity to install pour quality technicians in the role. Cleo has very good support staff and support is included in the support contract. To top that off, Cleo support is willing to do a 3 way call including the other trading partner when problems arise and oftentimes my trading partner is using Cleo which makes it very easy for the tech to resolve. Review collected by and hosted on G2.com.

The UI takes some time to learn, but once you do - it is very easy to add new trading partners and maintain certificates, etc.. Review collected by and hosted on G2.com.

It is very scalable. Because most of our partners have similarities, we can quickly onboard a large group of partners with the click of a button. Anything outside of the default templates we have are just a quick update from there.

Building new integrations or custom solutions within our environment is extremely fast and easy. The translation engine is very fast and robust. Anything that may not be available out of the box can quickly be created by extending the product. Sharing of dependencies between related projects is also very easy . Review collected by and hosted on G2.com.

It can sometimes not be very straightforward as to what an error message means or what caused the error. After some digging or a quick call to support, it becomes clear pretty quick. Review collected by and hosted on G2.com.

We needed to get up and running with some pretty complex file parsing and routing, so we engaged the Cleo services team. The team has been extremely flexible on working through our needs with us and finding appropriate solutions. They have been quick with development and have provided great support throughout the process. Review collected by and hosted on G2.com.

There is a bit of a learning curve, but they have some great training available. Review collected by and hosted on G2.com.

Uses a great methodology to sharing projects and team collaboration with a repository in the cloud. Easy to learn how mapping and integrations are created as long as you spend enough time in Clarify Studio. The best part is the stability of the Cleo Harmony (VL Trader) product. We have achieved a 99.5 up time with our communications servers. Review collected by and hosted on G2.com.

This is specific for the on premise platform of CIC. There is a limitation on the amount of configuration you can do to the Cleo Dashboards. Data from Clarify and Harmony (VL Trader) are written to separate databases which does not allow the Dashboards to generate the most accurate SLA's. This issue though is not a problem with the Cleo Integration Cloud that is housed by Cleo. They have a dashboard view called Cleo Cockpit with uses a different style of data nodding and provides maximum visibility on one screen. Review collected by and hosted on G2.com.

What I like best about Cleo is that it opens new doors to do business with larger trading partners as a small business. Review collected by and hosted on G2.com.

If I had to pick something I don't like about Cleo, it would only be that it can be a bit difficult to use for a new user and the trainings they offer seem highly priced. I have yet to take one of the trainings but I'm sure it'd be worth it. Review collected by and hosted on G2.com.

The Cockpit and the over all team in monitoring our data 24/7. Review collected by and hosted on G2.com.

The time it takes to bring on new trading partners even though it depends on the customers most of the time. Review collected by and hosted on G2.com.

The best part of the Cleo Integration Cloud is that it is an all in one solution to our integration needs. Using different pieces of software for the movement and translation of data can become a bit cumbersome. Now with the CIC, it can all be done in one place. This results in a smaller learning curve and therefore cuts down on the time it takes to onboard trading partners. Review collected by and hosted on G2.com.

If I had to pick a downside to CIC, it would be that there is not as much control as there is with using the separate, on-premise Cleo applications. There are always trade-offs, but I don't see this as a huge downside when the CIC is so much better. Review collected by and hosted on G2.com.

The tracking and sharing; I can highlight an element and easily see the changes made. It makes collaboration easy, I can roll back changes quickly if necessary, and monitor/troubleshoot any failed transactions from a couple of screens. Review collected by and hosted on G2.com.

There have been some glitches or bugs in the system along the way that have caused some headaches. But we've communicated the issues with the dev team and most if not all of them were fixed permanently in updates. Review collected by and hosted on G2.com.

I am happy with how reliable it is and smoothly jobs run. The alerting is nice as well. Review collected by and hosted on G2.com.

Only thing I do not like is it does not have standard FTP error codes. Most of the errors that are returned are java errors so it make troubleshooting the error message a little hard at times. But, support is great so I do not worry if I can't figure it out. Support is great and very speedy with getting back to your if there is any problems. Review collected by and hosted on G2.com.

The Cleo sales staff is friendly. They're always willing to spring for lunch when they demonstrate their products! Review collected by and hosted on G2.com.

The actual implementation of their product hasn't lived up to expectations so far. We often find that the SFTP inboxes that they set up for us take far longer than expected to complete, and when they are created they often do not work properly on the first or second attempt. This causes deployments to take weeks to complete, instead of days like they should. Review collected by and hosted on G2.com.

We just finished up working with the Cleo Cloud Integration Team to transition our Cleo on premise documents to the Cleo Cloud Integration Dashboard. Some of these members assisted our team during the Cleo on premise mappings, which made the transition to the Cloud a little easier. We are reaping the benefits of the new environment, including the 24/7 system coverage. This coverage is going to be an asset as we continue to grow the amount of trading partners and customers that will be sending documents through the system. In fact, we already double the number of clients in the Cloud and we are getting ready to add more. Review collected by and hosted on G2.com.

1. We have no way to set which environment we want to log into, so we always have to adjust from staging to prod if we want a view of our production environment.

2. Our Network Area does not have an option to sort by name.

3. We don't have a full view yet of both Harmony System and the Cleo Integration Suite together to ensure that the system is 100% working sometimes we have connection errors in Harmony we can't see, sometimes we have document errors in Cleo Integration it would be nice to have a full view of both systems.

4. We can see XML documents that are inbound, but we can't see the Excel Inbound.

5. Can't wait to see the APIs

6. Can't wait to see how the rulesets and business processes are mapped into the cockpit and see the differences from on premise to cloud integration. Review collected by and hosted on G2.com.

Cleo's support - Managed Services and their ops/implementation teams are great. Very patient and great with questions/follow-up. Review collected by and hosted on G2.com.

Would like more specific and customizable filtering/search options -- but we've already got some enhancement requests in the works for this, so I am confident this will be resolved soon. Review collected by and hosted on G2.com.

I like that it is a system of tools and technologies that connects various applications, systems, repositories, and IT environments for the real-time exchange of data and processes. Once combined, the data and integrated cloud services can then be accessed by multiple devices over a network or via the internet. I can access s hundreds of preconfigured connections to the world’s, which simplify the whole process and this allows me to implement EDI with a much shorter leadtime. Review collected by and hosted on G2.com.

I can't think of any thing I dislike about Cleo Integration cloud. Review collected by and hosted on G2.com.

The robust features are a big plus when building a B2B process. Also, the ease in the ability to copy projects makes building an entire process a breeze. Review collected by and hosted on G2.com.

Nothing to really "dislike", but it would be nice to have Trading Partner divisions defined under the Trading Partner in CIC, which I understand will be an added feature in the near future Review collected by and hosted on G2.com.

It has streamlined our sending of EDI in a well organized software. It is a set it and forget it type of application that takes away the need for a van that charges by the character. SInce we switched to Cleo we are saving over $60,000 annually on our cost of EDI. Review collected by and hosted on G2.com.

Trading partners for a beginner is hard to organize, The global settings for all trading partners vs the individual settings are hard to grasp but once you know why it makes sense. It definitely makes it easier to add trading partners once it is setup correctly Review collected by and hosted on G2.com.

We use Cleo for managing messages coming from 3rd parties. We are able to configure Cleo to handle a number of different data sources and place that data where we need it with minimal configuration. Compared to other applications we have used in the past Cleo is far more flexible and allows a great deal more control when connecting to 3rd parties. Review collected by and hosted on G2.com.

We mainly use Cleo linked to a database and there seems to be far fewer features when using the database as opposed to flat files. It would be nice if there was more of the same configuration regardless of where the messages are stored. Review collected by and hosted on G2.com.