--- title: Cleo Integration Cloud Reviews meta_title: 'Cleo Integration Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 591 reviews by the users' company size, role or industry to find out how Cleo Integration Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 591 scale: '5' date_modified: '2026-06-20' parent_category: name: Data Integration Tools url: https://www.g2.com/categories/data-integration-tools --- # Cleo Integration Cloud Reviews **Vendor:** Cleo **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.4/5.0 **Total Reviews:** 591 ## About Cleo Integration Cloud Cleo Integration Cloud (CIC) is a powerful cloud-based integration platform created to design, build, operate, and optimize critical supply chain processes. Leading logistics, manufacturing, wholesale, and technology organizations trust CIC as their modern EDI and B2B integration platform to handle any mandate or complexity. CIC delivers end-to-end visibility across EDI, non-EDI, MFT, and API integrations, giving both technical and business users confidence to onboard partners faster, integrate applications seamlessly, and accelerate revenue-generating processes. With real-time control and transparency into every transaction, companies can manage exceptions quickly and maintain smooth operations . Cleo provides businesses with an AI-powered supply chain orchestration solution that offers end-to-end visibility and control to digitalize, automate, and orchestrate every supply workflow – from buying and selling to shipping and billing. Cleo offers complete flexibility and control over your B2B integration strategy with options for self-service, managed services, or a blended approach. Its no-code onboarding tools and pre-connected trading partner library enable new business connections in days instead of weeks or months. As supply chains evolve, complexity grows. Cleo Integration Cloud simplifies it all with an all-in-one supply chain orchestration platform for both EDI and API integrations, automating any process across ERP, TMS, WMS, and more. ## Cleo Integration Cloud Pros & Cons **What users like:** - Users appreciate the **helpful customer support** of Cleo Integration Cloud, making learning and setup easier and more efficient. (8 reviews) - Users value the **seamless connectivity** of Cleo Integration Cloud, facilitating easy integration across varied systems and data types. (7 reviews) - Users appreciate the **robust integration capabilities** of Cleo Integration Cloud, enabling seamless data translation and secure vendor connectivity. (7 reviews) - Users value the **easy integrations** of Cleo Integration Cloud, simplifying data translation and enhancing operational efficiency. (6 reviews) - Users find Cleo Integration Cloud's **setup ease** invaluable for quick and simple EDI integration with minimal hassle. (5 reviews) - Automation (4 reviews) - Data Management (4 reviews) - Users appreciate the **streamlined efficiency** of Cleo Integration Cloud, enabling quick and effective data management and automation. (4 reviews) - Users appreciate the **rich feature set and responsive support** of Cleo Integration Cloud, enabling seamless automation and integration. (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users find the **difficult learning curve** of Cleo Integration Cloud can be challenging, despite available training resources. (5 reviews) - Users find Cleo Integration Cloud to be **expensive** , raising concerns about its overall feasibility and affordability. (4 reviews) - Users experience **slow processing** due to delayed support responses and integration inefficiencies with Shopify. (4 reviews) - Users find the **complexity** of Cleo Integration Cloud overwhelming, requiring significant time and resources for proper understanding. (3 reviews) - Users experience a **steep learning curve** with Cleo Integration Cloud, making advanced configurations and customizations challenging. (3 reviews) - Users face **poor customer support** , with slow responses and inadequate training materials complicating their experience. (3 reviews) - Update Issues (3 reviews) - Data Limitations (2 reviews) - Users face **integration issues** with Cleo Integration Cloud, particularly with Shopify and limited documentation on processes. (2 reviews) - Intensive Training (2 reviews) ## Cleo Integration Cloud Reviews ### 1. Powerful, Flexible Integrations with Scalable Automation **Rating:** 4.5/5.0 stars **Reviewed by:** ANKIT A. | Integration Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Cleo Integration Cloud?** Cleo Integration Cloud stands out for its powerful transformation capabilities and flexibility in handling complex integration scenarios. The platform provides excellent support for building robust business processes, seamless file handling, and API integrations. Its scalability and reliability make it a great fit for enterprise environments, while the ability to customise and automate workflows significantly improves efficiency. Overall, it simplifies integration management and enables faster delivery of solutions. **What do you dislike about Cleo Integration Cloud?** To be honest, I don't see any flaws till now in CIC. But I would like to provide a suggestion to build a feature in Cleo where we can debug the code without deploying in UAT/PROD **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud helped us move away from heavy reliance on on‑premise integration systems, which were difficult to scale and maintain. It simplifies complex integrations by providing a centralised, cloud-based platform for managing file transfers, APIs, and business processes. This has improved our operational efficiency, reduced manual effort, and enabled faster onboarding of new partners and interfaces. As a result, we are able to deliver integrations more reliably and respond more quickly to business needs. ### 2. Fast, Reliable EDI Integration with Suppliers and Trading Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Bharadwaj A. | EDI Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Cleo Integration Cloud?** Cleo is good for EDI integration between suppliers and trading partners, but it could improve a bit on the support side. The UI is good enough overall, but it could be more user-friendly. For example, I don’t like that when we need to find older documents, we have to search using a custom range (like 60 days). Scheduled reports should also be improved; currently there isn’t a feature for ad hoc reporting. On the positive side, I’ve never faced any performance issues, and it feels fast enough. **What do you dislike about Cleo Integration Cloud?** I don’t like that when we need to find older documents, we have to search using a custom range (like 60 days), Scheduled reports should also be improved; currently there isn’t a feature for ad hoc reporting. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud streamlines our EDI and B2B integrations by automating document exchange, improving visibility into transaction processing, and simplifying partner onboarding. This has reduced manual work, improved reliability, and helped us resolve issues faster, resulting in more efficient day-to-day operations. **Official Response from Jenn Bigdeliazari:** > The job failure suggestions and quick EDI order visibility are exactly what we designed those features for — glad they're working well for your team. On the order window: the default is 60 days, but the date range is customizable, so your CSM can walk you through configuring that. The ability to pull up a single record by PO number, invoice number, or message ID is something I've passed directly to our product team — that kind of targeted lookup matters a lot in day-to-day operations, and we want to make sure it's tracked. Please feel free to reach out to your CSM if you'd like to log it as a formal feature request. ### 3. Powerful, Flexible Integrations with an Intuitive Cockpit **Rating:** 5.0/5.0 stars **Reviewed by:** Mason S. | Hardlines Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Cleo Integration Cloud?** CLEO is an extremely powerful integration platform. As an EDI/Integrations Dev at a larger 3PL, it’s important that we have the flexibility and capability to integrate with any platform our clients may bring forward. While the CLEO environment doesn’t necessarily hold your hand the way some other platforms do, its lower-level approach to development provides a lot of flexibility in how we build our solutions. I have full confidence that I could integrate CLEO with whatever a client presents, whether that’s a custom API or a spreadsheet from Quickbooks. The web UI/Cockpit is very intuitive, and it makes it easy to manage connections and review our data. Data transformation and connection communicated clearly, which saves time troubleshooting. Our CLEO environment includes a multithreaded task manager which allows us to allocate server resources for maximum efficiency. This use of concurrent processing has really helped the performance of our large volume integrations. We starting using CLEO via their Professional Services team, which greatly helped the onboarding process. Over time we got qualified in the Development tools and moved to a self service solution, which saved us money and allowed us to be more reactive. **What do you dislike about Cleo Integration Cloud?** CIC does not hold your hand like some other cloud based solutions may. Its important to have a holistic understanding of the integrations structure before you start building, because CIC lacks a guided workflow for you to follow. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The wide variety of connection solutions CLEO is capable of has been a massive benefit to our company. Pretty much any Client request is feasible, no matter how outlandish. ### 4. Easy, Cloud-Based Visibility and Control—With Support That Jumps In When Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Holly S. | Oracle & Applications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Cleo Integration Cloud?** Visibility into all documents and their workflow, with an easy-to-use, cloud-based setup and straightforward error viewing and correction. CIC gives us the control to make minor corrections to our translation tables without having to wait for a vendor to complete. If the task is bigger than we have time for, support is ready to jump in and tackle it for us. What's nice is that EDI just runs. This frees up the IT team and other business teams for more complex problems and projects. **What do you dislike about Cleo Integration Cloud?** Because CIC is cloud based, it can lag when switching from page to page. The translation tables have had some trouble loading. I don't like how you cannot export data from any page you are on, only certain ones. This would be helpful to have if you need to analyze your partners or jobs. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Here at Byrne, we run lean teams across the organization. We used to employ a whole team of order takers. Now, we haven't had to add head count due to all the orders that feed our ERP through CIC. We have less order entry mistakes and happier customers. Our office team can now focus on other areas. It benefits me because being in IT I was called upon often to fix systems issues in relation to our inbound and outbound documents. Now, our documents seamlessly flow in and out of our ERP. ### 5. Lightweight, Simple Connectivity Validation with Handy Transfer Reports **Rating:** 3.5/5.0 stars **Reviewed by:** Ahmed H. | Senior MFT Engineer / MFT SME, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Cleo Integration Cloud?** its very light weight and simple option to validate the connectivity and transfer reports **What do you dislike about Cleo Integration Cloud?** Cleo Integration Cloud provides strong B2B integration and MFT capabilities, but some areas could be improved. Troubleshooting complex issues can require deep product knowledge, and log analysis is not always straightforward. The user interface can feel less intuitive compared to some modern cloud-native integration platforms. Initial onboarding and configuration for complex partner integrations may take time, and documentation for certain advanced use cases could be more detailed. Additionally, customization and large-scale monitoring capabilities may require additional effort to implement effectively. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud helps us automate and secure business-critical file transfers and partner integrations across suppliers, customers, and internal applications. It provides a centralized platform for managing SFTP, AS2, and other B2B communications, reducing manual effort and operational overhead. The platform improves visibility into file transfers, accelerates partner onboarding, and helps ensure reliable delivery of business data. This has resulted in faster issue resolution, improved operational efficiency, and greater confidence in the stability of our integration landscape. ### 6. Stable Web-Based Interface with Extremely Reliable Uptime! **Rating:** 5.0/5.0 stars **Reviewed by:** J G. | ERP/EDI Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Cleo Integration Cloud?** As a former user of Lexicom legacy software who has since upgraded to the cloud-based CIC, I can say the web-based interface is stable, and the uptime has been extremely reliable. **What do you dislike about Cleo Integration Cloud?** My only gripe is that when you run into issues with a down connection, it doesn’t allow mass selection and editing to apply a general response or solution across each failed task attempt. If a connection is scheduled on a 5-minute interval, you can see how quickly errors can accumulate, and having to mark each one individually becomes tedious. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** CIC is in the cloud, so we no longer have to worry about physical servers going down while hosting the Lexicom application. It also reduces the risk of losing orders due to AS2 or SFTP transmissions that don’t reach us—something that could happen without us having any way to know otherwise. ### 7. Cleo Integration Cloud Makes EDI and API Integrations Easy and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Cleo Integration Cloud?** What I like best about Cleo Integration Cloud is how easy it makes connecting different systems and partners. It gives clear visibility into all your data flows, helps you manage both EDI and API integrations in one place, and scales smoothly as your business grows. **What do you dislike about Cleo Integration Cloud?** What I dislike about Cleo Integration Cloud is that it can feel a bit complex to set up and manage at first, especially for teams that don’t have deep technical expertise. Some users also mention that the interface could be more intuitive, and the learning curve can be steep when handling advanced integrations. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud helps solve the problem of connecting different systems and trading partners smoothly. Instead of struggling with separate tools for EDI, APIs, and file transfers, it brings everything together in one platform. The benefit is that I get better visibility into data flows, fewer errors, and faster partner onboarding. It makes day‑to‑day operations more efficient and gives me confidence that transactions are running reliably ### 8. Solid choice for transitioning - Easy Mapping Setup and Clear Error Tracing **Rating:** 5.0/5.0 stars **Reviewed by:** Steven J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Cleo Integration Cloud?** Setting up mappings is very easy, though it gets very repetitive. The ability to link issues to EDI transmissions and mark them resolved in the interface is nice. In general, tracing errors is quite easy. **What do you dislike about Cleo Integration Cloud?** There is no built-in unified model, so each additional partners is usually around the same amount of work, unless you are very careful about your own functions and models. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We need the infrastructure and uptime that Cleo provides. Near 100% uptime on sending/receiving EDI communications. Excellent archive of EDI transmissions. Helpdesk is very responsive. ### 9. Empowering In-House EDI with Responsive, Customer-First Support **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | EDI Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Cleo Integration Cloud?** It allows companies to have their own in house EDI without relying on 3rd party providers to do the building for them. They also have a very responsive support and treat their customer very well. **What do you dislike about Cleo Integration Cloud?** I wish it had a 2nd factor authentication and password require updated features added to CIC. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** SSL certificate update. This keeps our connections secure and having information on these updates and a way to pull them early would help with our connection to vendors and customers. ### 10. Customizable and Reliable, But Needs Improved Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey B. | Assistant Vice President, State Mediations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Cleo Integration Cloud?** I like how Cleo Integration Cloud allows me to receive orders and send invoices seamlessly without the manual entry aspect. The CIC platform is customizable, which is great, and the team behind it is solid. I can create any report I need and customize my dashboard to highlight what is important for me to track and monitor. Additionally, CIC integrates well with our D365 F&O Platform. **What do you dislike about Cleo Integration Cloud?** I think there's a learning curve when you start and it takes time to understand how to use it. IT could be made more user friendly. It's not easy. IT takes a team. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud lets me receive orders and send invoices seamlessly without manual entry. I can create reports, customize my dashboard, and the platform integrates well with our systems. ## Cleo Integration Cloud Discussions - [Did anyone integrated CIC with Shopify?](https://www.g2.com/discussions/did-anyone-integrated-cic-with-shopify-1e39b73f-b217-4177-8eb9-40b371a938c5) - 1 comment, 1 upvote - [Can you update Training material with new scenario and examples.](https://www.g2.com/discussions/can-you-update-training-material-with-new-scenario-and-examples-55a5cd43-cae3-4c3c-a752-e3a26db6fdc5) - 1 comment, 1 upvote - [When we have our own servers why should we use cloud?](https://www.g2.com/discussions/49738-when-we-have-our-own-servers-why-should-we-use-cloud) - 4 comments, 1 upvote - [Save money by using linux servers.Save money by using linux servers.Save money by using linux servers.Save money by using linux servers.](https://www.g2.com/discussions/34225-save-money-by-using-linux-servers-save-money-by-using-linux-servers-save-money-by-using-linux-servers-save-money-by-using-linux-servers) - 1 comment, 1 upvote - [When you guys ready to do mode demo since last demo](https://www.g2.com/discussions/34152-when-you-guys-ready-to-do-mode-demo-since-last-demo) - 1 comment, 1 upvote - [View Cleo Integration Cloud pricing details and edition comparison](https://www.g2.com/products/cleo-integration-cloud/reviews/cleo-integration-cloud-review-3492228?section=pricing&secure%5Bexpires_at%5D=2026-06-20+12%3A04%3A33+-0500&secure%5Bsession_id%5D=d972e457-220f-40ec-9aaf-348bd4d97159&secure%5Btoken%5D=adbc88e4bbced334aaa1ee14629f7e55338d53a40fb1cb21d7683b9b27a4635b&format=llm_user) ## Cleo Integration Cloud Integrations - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Amazon Seller Central Consulting](https://www.g2.com/products/amazon-seller-central-consulting/reviews) - [BizAutomation Cloud ERP](https://www.g2.com/products/bizautomation-cloud-erp/reviews) - [Blue Link ERP](https://www.g2.com/products/blue-link-erp/reviews) - [Blue Yonder Transportation Management](https://www.g2.com/products/blue-yonder-transportation-management/reviews) - [Blue Yonder Warehouse Execution](https://www.g2.com/products/blue-yonder-warehouse-execution/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Datacor CRM](https://www.g2.com/products/datacor-crm/reviews) - [DataDocks](https://www.g2.com/products/datadocks/reviews) - [Descartes Aljex](https://www.g2.com/products/descartes-aljex/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Dynamics 365 Commerce](https://www.g2.com/products/dynamics-365-commerce/reviews) - [Epicor CRM](https://www.g2.com/products/epicor-crm/reviews) - [Fishbowl Solutions](https://www.g2.com/products/fishbowl-solutions/reviews) - [Global Shop Solutions ERP](https://www.g2.com/products/global-shop-solutions-erp/reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - [Infios Transportation Management](https://www.g2.com/products/infios-transportation-management/reviews) - [Infios WM](https://www.g2.com/products/infios-wm/reviews) - [Infor CloudSuite Corporate](https://www.g2.com/products/infor-cloudsuite-corporate/reviews) - [Infor Customer Relationship Management (CRM)](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) - [Macola](https://www.g2.com/products/eci-software-solutions-inc-macola/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Dynamics 365 Supply Chain Management](https://www.g2.com/products/microsoft-dynamics-365-supply-chain-management/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Oracle JD Edwards EnterpriseOne](https://www.g2.com/products/oracle-jd-edwards-enterpriseone/reviews) - [Python](https://www.g2.com/products/python/reviews) - [QuickBooks Commerce](https://www.g2.com/products/quickbooks-commerce/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Revenova TMS](https://www.g2.com/products/revenova-tms/reviews) - [Sage 500](https://www.g2.com/products/sage-500/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Sage X3](https://www.g2.com/products/sage-x3/reviews) - [SAP Business One](https://www.g2.com/products/avaniko-technologies-sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Syspro](https://www.g2.com/products/syspro/reviews) - [SysPrompt](https://www.g2.com/products/sysprompt/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) ## Cleo Integration Cloud Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Data Delivery** - Load Balancing - Application Integration - File Transfer Acceleration - Content Routing **Functionality** - Data Exchange - Data Mapping **Development ** - Real-Time Integration - API Designer - Flow Designer - Pre-Built Connectors - Custom Connectors - Reusable connectors - Multi - tenant architecture **Logistics** - Scaling - Automation - Communication - Copy - Integration **Functionality** - Mobile Support - Encryption - Extensibility - Reporting and Analytics **Management** - Workflow Management - Exception Handling - Real Time Reporting **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - API Management **Governance** - Access Control - Compliance - Provisioning and Governance **Integrations** - Third Party Integration - BI Tools Integration **Security** - Data Encryption - Security Standards - Communication Protocol **Security** - Communication Protocols - EDI Standards **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI **Core Transfer Infrastructure - Managed File Transfer (MFT)** - Load Balancing - File Transfer Acceleration - Application Integration - Content Routing **Support** - EDI Testing **Deployment ** - Hybrid - Cloud to Cloud **Platform Capabilities - Managed File Transfer (MFT)** - Encryption - Mobile Support - Reporting and Analytics - Extensibility **Security & Compliance Controls - Managed File Transfer (MFT)** - Access Control - Compliance - Provisioning and Governance **Intelligent Automation & AI - Managed File Transfer (MFT)** - Anomaly Detection - Automated Policy Enforcement - Predictive Resource Allocation - Intelligent Routing ## Top Cleo Integration Cloud Alternatives - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (646 reviews) - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.3/5.0 (634 reviews)