Cleo Integration Cloud Reviews & Product Details

Cleo Integration Cloud Overview

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Cleo Integration Cloud Details
Languages Supported
English
Product Description

Cleo Integration Cloud is an ecosystem integration platform that makes it easy to build, automate and manage B2B, application, cloud, and data integrations. It's scalable, intuitive, and requires no custom code or specialized skillsets to manage daily integration operations.

How do you position yourself against your competitors?

Cleo equips organizations with the cloud-based integration platform required to quickly connect, integrate and manage virtually any data type, respond faster to customer requests, and significantly improve business operations.

Companies around the globe rely on Cleo software to easily scale into any multi-pattern integration use case, while automating integration processes, and gaining real-time visibility to all data exchanges throughout their business.


Seller Details
Seller
Cleo
Company Website
Year Founded
1976
HQ Location
Rockford, IL
Twitter
@CleoNeverStops
1,079 Twitter followers
LinkedIn® Page
www.linkedin.com
299 employees on LinkedIn®
Show More

Cleo Integration Cloud Videos

Cleo Integration Cloud Screenshots

Answer a few questions to help the Cleo Integration Cloud community
Have you used Cleo Integration Cloud before?
Yes

Cleo Integration Cloud Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 336 Cleo reviews
Popular Mentions
Showing 336 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Region
Already have Cleo Integration Cloud?
Write a Review
Director of Technology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Cleo gives us full control of our EDI infrastructure. We have a dedicated team who make all necessary implementations as we grow our customer base, and they work seamlessly across multiple protocols. Review collected by and hosted on G2.com.

What do you dislike?

The downside to this is that Cleo requires a subject matter expert to really handle system administration; it's not something that I can just try to figure out for myself, but compared to the savings we're getting from not going through a VAN, it's worth it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that it makes sense for your organization to handle EDI transactions within your own environment, rather than a VAN like Kleinschmidt. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are getting timely 204s from our customers and seamlessly integrating them into our TMW Operations front-end for our ops staff to handle within minutes. We are able to book more loads in less time - that's huge for us. We are also starting to invoice customers as well through 210s, which is improving billing compliance. Review collected by and hosted on G2.com.

Show More
Show Less
Implementation Specialist / Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It is very flexible as it adapted to all of our needs, from partner communication to customize our mapping for specific needs. This is definitely a tool that enables the business to continue growing and moving into new technologies as we did going from a flat file structure to an XML API based solution.

The ability to connect multiple application and technologies in one place for communication made us a flexible partner. Review collected by and hosted on G2.com.

What do you dislike?

Specialized training is required but it is part of the venture of any great tool. I would suggest for the company to provide webinars for customers that allows them to get refreshers without having to get 1:1 training. User need some level of technical expertise that is not easy to find in many markets, we were able to find good resources that have been able to undertake the task but we required specialized training where we had a vendor come onsite for a week dedicated training. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Always think on your needs and have them align with the product, the Cleo team has a lot of expertise of partners that will guide you on making sure you get to your goal with no problem. Make sure you assess all the scope and software you are using which you could reduce to a single solution, we went from having solution in multiple application to a single suite with Cleo managing secure communication as well as data mapping. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The translation and transformation of data in order to meet our system required enabled us to migrate to new technologies and implement new systems. The harmony system was a new acquisition that enabled us to remove our old solution and be more secure when transferring data from and to our partners. With Cleo Clarify we have been able to move a FlatFile old native format into a new XML web solution that integrates via API to our TMS solution. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

VLTrader by Cleo is a easy to use and schedule trading partnerships for EDI Transactions. Most of all I like the Proxy Server that resides in the DMZ and allows for safe and secure inbound and out bound transactions to my server inside the firewall. Cleo VL Trader has many other value added features and communication protocols such as FTP and SFTP. I prefer AS2 for EDI using certificates. Review collected by and hosted on G2.com.

What do you dislike?

The hardest part was learning what pieces of information are needed to create a transaction handshake between patterners. The Support staff at Cleo and my first trading partner were great and once is it was up and running it all made so much sense. its been a breeze ever since. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

EDI was new to me before January and EDI in general takes a lot of time, but this is the best we have done for our company since we put in the new ERP system Let Cleo help you on you next project you will not be sorry. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cleo VLTrader and Proxy are the perfect tool to do SECURE EDI setup with your trading partners. Cleo save us the hassle and cost of a VAN. Control over security and process are the utmost of importance and CLEO hits the mark as a top grade software product. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The multiple schemas (Json, Excel, EDI, Txt, etc.) you can use to transform your data and manipulate it into what you want it to do. Cleo Clarify made me look like a genius and take processes that used to take us days to complete to just minutes. I was able to integrate external software with our ERP using JSON transformations with web service connectors. I liked that during data transformations you could query your database. Some data transformation tools you are just importing data in a spreadsheet directly into your internal tables. Cleo Clarify has the power to run stored procedures and sql statements while transforming data. I also liked how Cleo Clarify had an SVN repository to back up your projects that you could revert to if you had an issue. Also, it helped with support, if they wanted to test one of your projects out they had easy access to it. Review collected by and hosted on G2.com.

What do you dislike?

I didn't find one project that I needed to complete that I couldn't complete with Cleo Clarify. Sometimes the licensing would cause issues, though. Sometimes requesting and installing a temporary license was a pain. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend taking the training when you purchase any products. I was able to take the training and it gave me great ideas on how I could use this product to help our company. Look into using Cleo Clarify as your EDI transformational tool. It is so powerful I wish we would of done that before purchasing our EDI transformation software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used Cleo Clarify to take processes that took days to complete into taking minutes to complete. For example, updating pricing in our system was tedious. I was able to use Cleo Clarify to create a validated process that updated pricing with an excel spreadsheet. I was able to solve a PO tracking problem by creating connections from our ERP to JIRA using Cleo Clarify. I was able to extend our AS400 ERP to 3rd party apps that made many positions in our company more efficient. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We use Cleo for integrating different TMS (Transportation Management Systems) applications. I am a certified CIC EDI developer and CIC system admin. Cleo provides a wide range of options for integrations and conversions such as XML, EDI, Flat File, etc. The help contents are useful while working on rulesets and envelopers. Multiple team members can work on same projects and use team synchronizer to stay up to date. Connecting to SVN repository from any machine is also an advantage for collaboration purposes. Review collected by and hosted on G2.com.

What do you dislike?

We once had and issue with the SVN repository. It was slow and our projects took time to sync. Our team members had difficulty collaborating on projects. We reached out to Cleo support and they informed us about the changes made to SVN repository files. Cleo support was extremely helpful and helped immediately to resolve our issues. It can sometimes be time consuming to reach out to Cleo support because we have to go through a third party TMS in order to reach Cleo. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using CIC (Cleo Integration Cloud) for transmitting EDI files and Flat files to our TMS (Transportation Management Systems) and also to our trading partners. Easy GUI, fast transmission using AS2/SFTP are some of the benefits. We work on conversions between EDI and Flat file structure. There is an XML conversion feature in Cleo that we are currently trying. We reach out to Cleo support in case we face any technical difficulties and they are always responsive. Review collected by and hosted on G2.com.

Show More
Show Less
System Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

CLEO has a large diversity of resources. They have a great Professional Services Team that were able to deliver as planned. They were able to get us up and running with all the requirements necessary. We had Weekly check-ins with all involved parties and our PM kept everything on track. Review collected by and hosted on G2.com.

What do you dislike?

The transition for us is always the hardest part. But when you do get stuck their Support Team is able to assist quickly and efficiently Review collected by and hosted on G2.com.

Recommendations to others considering the product:

CLEOs Cloud software is very user friendly. Once you take the Courses offered in CLEO University you will be well on you way to managing the system. This is the one software that can handle all your EDI needs in one centralized location. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are taking a step in the right direction to bring EDI in house. We will eliminate being the middle man and when we bring all EDI mapping in house we will really begin to see the benefits. We are also able to do direct connections to customers with a full GUI screen instead of having to create scripts and hope they run on scheudle. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Chad Kulpa of Cleo

Hi Mike,

Thank you for the CIC review and fantastic feedback regarding our PS/Support teams. Should you encounter any issues moving forward or need any clarification, feel free to reach out to us at customersuccess@cleo.com for more details.

Thank you again!

Chad

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The best part of Cleo software is the excellent customer support help desk. Competing products require you to pay for support and then have the audacity to install pour quality technicians in the role. Cleo has very good support staff and support is included in the support contract. To top that off, Cleo support is willing to do a 3 way call including the other trading partner when problems arise and oftentimes my trading partner is using Cleo which makes it very easy for the tech to resolve. Review collected by and hosted on G2.com.

What do you dislike?

The UI takes some time to learn, but once you do - it is very easy to add new trading partners and maintain certificates, etc.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many of our EDI customers move to AS2 to improve security over FTP. Our application servers do not support AS2 natively so I had to find software for that data exchange. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It is very scalable. Because most of our partners have similarities, we can quickly onboard a large group of partners with the click of a button. Anything outside of the default templates we have are just a quick update from there.

Building new integrations or custom solutions within our environment is extremely fast and easy. The translation engine is very fast and robust. Anything that may not be available out of the box can quickly be created by extending the product. Sharing of dependencies between related projects is also very easy . Review collected by and hosted on G2.com.

What do you dislike?

It can sometimes not be very straightforward as to what an error message means or what caused the error. After some digging or a quick call to support, it becomes clear pretty quick. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a must have product in today's ecosystem. You will have peace of mind knowing that you can quickly scale, onboard, and support everything you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This product allows us to not have to pay a third party to manage all of our EDI transactions. The product is extremely stable and we have very little downtime. With built in FPT and SFTP support, we have been able to remove un-necessary third party integrations. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Chad Kulpa of Cleo

Hi Kyle,

Thank you for the fantastic review of CIC! If you would like to discuss more about the platform or the recent enhancements, please reach out to us at customersuccess@cleo.com.

Thank you again!

Chad

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We needed to get up and running with some pretty complex file parsing and routing, so we engaged the Cleo services team. The team has been extremely flexible on working through our needs with us and finding appropriate solutions. They have been quick with development and have provided great support throughout the process. Review collected by and hosted on G2.com.

What do you dislike?

There is a bit of a learning curve, but they have some great training available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cleo has helped us route orders from a number of different customers to appropriate print houses, and provide tracking information and invoices back to the customers. Cleo also helps us get this information into our legacy ERP system. This is a complex process with a great deal of information flowing back and forth in various disparate formats. We couldn't have done it without Cleo Integration Cloud! Review collected by and hosted on G2.com.

Show More
Show Less
Systems Integration Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Uses a great methodology to sharing projects and team collaboration with a repository in the cloud. Easy to learn how mapping and integrations are created as long as you spend enough time in Clarify Studio. The best part is the stability of the Cleo Harmony (VL Trader) product. We have achieved a 99.5 up time with our communications servers. Review collected by and hosted on G2.com.

What do you dislike?

This is specific for the on premise platform of CIC. There is a limitation on the amount of configuration you can do to the Cleo Dashboards. Data from Clarify and Harmony (VL Trader) are written to separate databases which does not allow the Dashboards to generate the most accurate SLA's. This issue though is not a problem with the Cleo Integration Cloud that is housed by Cleo. They have a dashboard view called Cleo Cockpit with uses a different style of data nodding and provides maximum visibility on one screen. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do enough research on products currently available in the market. This might be one of the best vendors I have ever worked with. They are customer focused and engage us on a regular basis to make sure the product is meeting our needs. This is the product to use when you want to take your EDI integrations to the next level. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company is using the Cleo Integration Cloud on prem for EDI to XML / Flat File to Flat File / conversions and vice versa. Mapping creations are easy and do not require a deep understanding of background coding. Pre-existing adapters for other Cleo products like Harmony make file transfers seamless. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

What I like best about Cleo is that it opens new doors to do business with larger trading partners as a small business. Review collected by and hosted on G2.com.

What do you dislike?

If I had to pick something I don't like about Cleo, it would only be that it can be a bit difficult to use for a new user and the trainings they offer seem highly priced. I have yet to take one of the trainings but I'm sure it'd be worth it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend Cleo to other small businesses wanting to do business with large EDI trading partners. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem we solved was that we could not do EDI in house. We were having to pay an EDI provider (VAN) to do this for us. We had to pay them per character which really added up. With Cleo we now do EDI in house - saving us a ton. Review collected by and hosted on G2.com.

Show More
Show Less
Director of Transportation Systems
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The Cockpit and the over all team in monitoring our data 24/7. Review collected by and hosted on G2.com.

What do you dislike?

The time it takes to bring on new trading partners even though it depends on the customers most of the time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Even with a few million transactions per year we have only touched the surface of what Cleo can and will do for us in the future. We have a support team now with Cleo to better help us and also our customers to know we are on top of their freight and monitoring it for them at a greater level. In the next year we will be getting more into API's along with adding more and more trading partners along the way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have much more control of our data and can see the amount of data we are now sending and receiving. Along with the benefit of knowing we have an entire team at Cleo behind us to help make us successful. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Chad Kulpa of Cleo

Thank you for the review! We are happy that you are achieving more control over your data/files and the increased visibility. We would like to hear more about your trading partner on-boarding and how you are using the CIC Cockpit. Can you reach out to customersuccess@cleo.com to discuss further? Thank you again!

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The best part of the Cleo Integration Cloud is that it is an all in one solution to our integration needs. Using different pieces of software for the movement and translation of data can become a bit cumbersome. Now with the CIC, it can all be done in one place. This results in a smaller learning curve and therefore cuts down on the time it takes to onboard trading partners. Review collected by and hosted on G2.com.

What do you dislike?

If I had to pick a downside to CIC, it would be that there is not as much control as there is with using the separate, on-premise Cleo applications. There are always trade-offs, but I don't see this as a huge downside when the CIC is so much better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Speak to Cleo's sales team about your needs and any questions you may have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have almost doubled our business in the last 3 years as a result of using Cleo for EDI with our trading partners. The main benefit is the amount of time we have cut from manual processes that can now be done through Cleo's products. Review collected by and hosted on G2.com.

Show More
Show Less
Director of Transactional Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The tracking and sharing; I can highlight an element and easily see the changes made. It makes collaboration easy, I can roll back changes quickly if necessary, and monitor/troubleshoot any failed transactions from a couple of screens. Review collected by and hosted on G2.com.

What do you dislike?

There have been some glitches or bugs in the system along the way that have caused some headaches. But we've communicated the issues with the dev team and most if not all of them were fixed permanently in updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In any commoditized industry, you're selling your service and competing on price. The amount of specialized invoicing we do for customers today is higher than it has ever been in my opinion. Also, the expectation to deliver fast and keeping back-office cost low to compete on price is at an all-time high. And we try to do just about anything through Cleo that is done manually Review collected by and hosted on G2.com.

Show More
Show Less
Response from Chad Kulpa of Cleo

Hi Robert,

Thank you for the review of CIC! It's fantastic seeing the successes that CIC can bring a company from a tracking and sharing perspective. If you need to discuss any issues or CIC more in-depth, please feel free to reach out to us at customersuccess@cleo.com.

Thank you again!

Chad

System Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I am happy with how reliable it is and smoothly jobs run. The alerting is nice as well. Review collected by and hosted on G2.com.

What do you dislike?

Only thing I do not like is it does not have standard FTP error codes. Most of the errors that are returned are java errors so it make troubleshooting the error message a little hard at times. But, support is great so I do not worry if I can't figure it out. Support is great and very speedy with getting back to your if there is any problems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would give it a shot and do a demo and see if it fits the needs your looking for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Combining multiple pieces of FTP software into one location. We are currently using VLTrader and in the start of the process to move everything to the cloud. Review collected by and hosted on G2.com.

Show More
Show Less
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The Cleo sales staff is friendly. They're always willing to spring for lunch when they demonstrate their products! Review collected by and hosted on G2.com.

What do you dislike?

The actual implementation of their product hasn't lived up to expectations so far. We often find that the SFTP inboxes that they set up for us take far longer than expected to complete, and when they are created they often do not work properly on the first or second attempt. This causes deployments to take weeks to complete, instead of days like they should. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Double-check Cleo's work for mistakes before submitting it for customer/client approval. It would save everyone involved a lot of headaches! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to streamline our file transfer operations with Cleo cloud, moving from more traditional SFTP server solutions to an integrated file management solution. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We just finished up working with the Cleo Cloud Integration Team to transition our Cleo on premise documents to the Cleo Cloud Integration Dashboard. Some of these members assisted our team during the Cleo on premise mappings, which made the transition to the Cloud a little easier. We are reaping the benefits of the new environment, including the 24/7 system coverage. This coverage is going to be an asset as we continue to grow the amount of trading partners and customers that will be sending documents through the system. In fact, we already double the number of clients in the Cloud and we are getting ready to add more. Review collected by and hosted on G2.com.

What do you dislike?

1. We have no way to set which environment we want to log into, so we always have to adjust from staging to prod if we want a view of our production environment.

2. Our Network Area does not have an option to sort by name.

3. We don't have a full view yet of both Harmony System and the Cleo Integration Suite together to ensure that the system is 100% working sometimes we have connection errors in Harmony we can't see, sometimes we have document errors in Cleo Integration it would be nice to have a full view of both systems.

4. We can see XML documents that are inbound, but we can't see the Excel Inbound.

5. Can't wait to see the APIs

6. Can't wait to see how the rulesets and business processes are mapped into the cockpit and see the differences from on premise to cloud integration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have significantly increased the number of trading partners using electronic transfer of data and have branched out into API. I can't wait to see how the API will blossoms into a new way to trade those business documents. I am truly looking forward to the growth in this area. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Chad Kulpa of Cleo

Hi Shelley, thank you for the amazing review! Would you mind reaching out to us at customersuccess@cleo.com to discuss the six points you listed in your review?

UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Cleo's support - Managed Services and their ops/implementation teams are great. Very patient and great with questions/follow-up. Review collected by and hosted on G2.com.

What do you dislike?

Would like more specific and customizable filtering/search options -- but we've already got some enhancement requests in the works for this, so I am confident this will be resolved soon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're solving the processing and management of thousands of 856 ASN transactions. We've already had easier/more straightforward implementations with new EDI partners, and are able to easily manage our individual transactions for each partner. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that it is a system of tools and technologies that connects various applications, systems, repositories, and IT environments for the real-time exchange of data and processes. Once combined, the data and integrated cloud services can then be accessed by multiple devices over a network or via the internet. I can access s hundreds of preconfigured connections to the world’s, which simplify the whole process and this allows me to implement EDI with a much shorter leadtime. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of any thing I dislike about Cleo Integration cloud. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was able to implement EDI with a UK trading partner with very short leadtime, saving us from having to manually process these orders every day. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The robust features are a big plus when building a B2B process. Also, the ease in the ability to copy projects makes building an entire process a breeze. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to really "dislike", but it would be nice to have Trading Partner divisions defined under the Trading Partner in CIC, which I understand will be an added feature in the near future Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The only major issue that was resolved rather quickly was the remote JDBC connection between CIC and the client's environment for their DB2 database availability. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It has streamlined our sending of EDI in a well organized software. It is a set it and forget it type of application that takes away the need for a van that charges by the character. SInce we switched to Cleo we are saving over $60,000 annually on our cost of EDI. Review collected by and hosted on G2.com.

What do you dislike?

Trading partners for a beginner is hard to organize, The global settings for all trading partners vs the individual settings are hard to grasp but once you know why it makes sense. It definitely makes it easier to add trading partners once it is setup correctly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are eliminating the need for an EDI van that costs a lot of money on monthly character basis. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Chad Kulpa of Cleo

Hi Bo,

Thank you for the review of CIC and we are glad that you are saving a substantial amount of money by using Cleo for your EDI use case. If you would like to talk about setting up trading partners, please feel free to reach out to us at customersuccess@cleo.com. Thank you again for the review!

Chad

AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

We use Cleo for managing messages coming from 3rd parties. We are able to configure Cleo to handle a number of different data sources and place that data where we need it with minimal configuration. Compared to other applications we have used in the past Cleo is far more flexible and allows a great deal more control when connecting to 3rd parties. Review collected by and hosted on G2.com.

What do you dislike?

We mainly use Cleo linked to a database and there seems to be far fewer features when using the database as opposed to flat files. It would be nice if there was more of the same configuration regardless of where the messages are stored. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for something that requires minimal install, configuration, and maintenance then look no further than Cleo. Cleo support is excellent they have help us anytime that we have had to reach out to get the answers to questions we have or issues that we have come across Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In the past we used a very large piece of software to act as a message broker and it was complicated to install, configure, and maintain. Cleo is simple to install, configure, and requires minimal maintenance.

A number of the 3rd parties that we connect with use Cleo and these are the easier partners to troubleshoot issues with. Working with partners who use other clients can take far longer to troubleshoot issues with. Review collected by and hosted on G2.com.

Show More
Show Less