Cleo Integration Cloud Reviews & Product Details

Cleo Integration Cloud is a B2B integration and EDI platform built for companies that need to automate trading partner transactions, connect ERP and supply chain systems, and manage exceptions across high-volume order to-cash and procure-to-pay workflows. Cleo helps teams automate common EDI document flows including purchase orders, acknowledgments, ASNs, invoices, shipment status updates, and other X12/EDIFACT transactions across retail, manufacturing, logistics, wholesale distribution, food and beverage, and healthcare ecosystems. The platform supports EDI, API, AS2, SFTP, MFT, and other B2B connectivity patterns so businesses can exchange data securely with customers, suppliers, carriers, marketplaces, 3PLs, and internal applications. Cleo Integration Cloud is designed for teams that need more than basic EDI compliance. It provides trading partner onboarding, EDI mapping and transformation, real-time transaction visibility, exception monitoring, AI assisted issue resolution, and flexible service models for self-service, managed service, or blended integration teams. Companies use Cleo to replace legacy EDI tools, reduce manual partner work, improve document traceability, connect ERP/TMS/WMS/eCommerce systems, and scale B2B automation as transaction volume and partner complexity grow.

Seller

Cleo

Discussions

Cleo Integration Cloud Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Jill Barlow (Customer Marketing Manager at Cleo)

Used by AT&T and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Cleo Integration Cloud Integrations

(44)

Verified by Cleo Integration Cloud

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Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

10/14/2026

"Clean, Easy Mapping in CIC Studio with Excellent Cleo Support"

4.5/5

What do you like best about Cleo Integration Cloud?

I love the desktop CIC Studio and how it makes mapping and rule setting easy. The application is clean and laid out well. Not only that, but Cleo gives you a stage and production environment plus a repository that keeps track of project versions, allowing you to revert back to an older version if you need to.

I also love the support team that Cleo has. If I'm stuck or need some guidance, I can submit a ticket and someone with expertise will get back to me with some suggestions. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I wish Cleo had more off-the-shelf integrations. Right now it feels extremely limited, and setting up an integration can still be a pain—for example, with Amazon FBM. There’s no existing integration, and it can be quite expensive to have Cleo build the integration for you. On top of that, some integrations require a yearly subscription fee just to connect through certain API marketplaces, even for the ones that are supposed to be easier to integrate with, like Shopify. It makes it extremely hard to do if you don't have many customers that want to integrate with the marketplace. Review collected by and hosted on G2.com.

Alex T.

Administrator

Mid-Market (51-1000 emp.)

10/5/2026

"Quick, Reliable ERP Integrations with Clear Flows and Excellent Support"

4/5

What do you like best about Cleo Integration Cloud?

Cleo made connecting our ERP to systems much simpler than I expected. The setup was quick, and we had our first integration running in a day. The interface is clear, and building and monitoring flows doesn't require deep coding knowledge. Once live, it has been very reliable. We've had minimal downtime, and the monitoring tools help us catch and fix issues before they affect the business. The support and services team has been a real strength. They respond quickly, know the product well, and helped us immensely. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Advanced or unusual use cases take some time to learn. Members of support team took time to research and come back to us to give precise answer. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

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Thank you for taking the time to share this — a 70% reduction in manual work is a real win, and it’s great to hear it’s freed your team up for higher-value work.

Really glad the setup experience was smooth and that the monitoring tools have been pulling their weight. We’ll pass the kind words along to the support team — they’ll be thrilled to hear it.

Your point about advanced use cases is fair, and it’s something we’re actively working on. Complex scenarios can take time to unpack, and we appreciate your patience when our team needs to dig in for a precise answer — that thoroughness matters to us more than a fast-but-wrong response. If you ever hit a wall, our resource hub at support.cleo.com is a good starting point while you wait.

Thanks again for the partnership — we’re glad you’re with us.

ANKIT A.

Integration Lead

Enterprise (> 1000 emp.)

6/18/2026

"Powerful, Flexible Integrations with Scalable Automation"

4.5/5

What do you like best about Cleo Integration Cloud?

Cleo Integration Cloud stands out for its powerful transformation capabilities and flexibility in handling complex integration scenarios. The platform provides excellent support for building robust business processes, seamless file handling, and API integrations. Its scalability and reliability make it a great fit for enterprise environments, while the ability to customise and automate workflows significantly improves efficiency. Overall, it simplifies integration management and enables faster delivery of solutions. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

To be honest, I don't see any flaws till now in CIC.

But I would like to provide a suggestion to build a feature in Cleo where we can debug the code without deploying in UAT/PROD Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

Cleo Integration Cloud helped us move away from heavy reliance on on‑premise integration systems, which were difficult to scale and maintain. It simplifies complex integrations by providing a centralised, cloud-based platform for managing file transfers, APIs, and business processes. This has improved our operational efficiency, reduced manual effort, and enabled faster onboarding of new partners and interfaces. As a result, we are able to deliver integrations more reliably and respond more quickly to business needs. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

edit

Ankit, the complex transformation work you're describing — especially displacing on-premise systems that were difficult to scale — is exactly what CIC was built for, and it's great to hear that's translating into real results for your team. Your suggestion on debugging visibility is well-timed: we're actively investing in developer tooling, including better observability and real-time troubleshooting capabilities to make diagnosing issues mid-flow significantly easier. I've passed your specific feedback along to our product team — if you want to go deeper on the feature idea, reach out to your CSM and they'll make sure the right people hear it.

Bharadwaj A.

EDI Analyst

Mid-Market (51-1000 emp.)

6/16/2026

"Fast, Reliable EDI Integration with Suppliers and Trading Partners"

4/5

What do you like best about Cleo Integration Cloud?

Cleo is good for EDI integration between suppliers and trading partners, but it could improve a bit on the support side. The UI is good enough overall, but it could be more user-friendly. For example, I don’t like that when we need to find older documents, we have to search using a custom range (like 60 days). Scheduled reports should also be improved; currently there isn’t a feature for ad hoc reporting. On the positive side, I’ve never faced any performance issues, and it feels fast enough. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I don’t like that when we need to find older documents, we have to search using a custom range (like 60 days), Scheduled reports should also be improved; currently there isn’t a feature for ad hoc reporting. Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

Cleo Integration Cloud streamlines our EDI and B2B integrations by automating document exchange, improving visibility into transaction processing, and simplifying partner onboarding. This has reduced manual work, improved reliability, and helped us resolve issues faster, resulting in more efficient day-to-day operations. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

edit

The job failure suggestions and quick EDI order visibility are exactly what we designed those features for — glad they're working well for your team. On the order window: the default is 60 days, but the date range is customizable, so your CSM can walk you through configuring that. The ability to pull up a single record by PO number, invoice number, or message ID is something I've passed directly to our product team — that kind of targeted lookup matters a lot in day-to-day operations, and we want to make sure it's tracked. Please feel free to reach out to your CSM if you'd like to log it as a formal feature request.

Mason S.

Hardlines Employee

Mid-Market (51-1000 emp.)

6/9/2026

"Powerful, Flexible Integrations with an Intuitive Cockpit"

5/5

What do you like best about Cleo Integration Cloud?

CLEO is an extremely powerful integration platform. As an EDI/Integrations Dev at a larger 3PL, it’s important that we have the flexibility and capability to integrate with any platform our clients may bring forward. While the CLEO environment doesn’t necessarily hold your hand the way some other platforms do, its lower-level approach to development provides a lot of flexibility in how we build our solutions. I have full confidence that I could integrate CLEO with whatever a client presents, whether that’s a custom API or a spreadsheet from Quickbooks.

The web UI/Cockpit is very intuitive, and it makes it easy to manage connections and review our data. Data transformation and connection communicated clearly, which saves time troubleshooting.

Our CLEO environment includes a multithreaded task manager which allows us to allocate server resources for maximum efficiency. This use of concurrent processing has really helped the performance of our large volume integrations.

We starting using CLEO via their Professional Services team, which greatly helped the onboarding process. Over time we got qualified in the Development tools and moved to a self service solution, which saved us money and allowed us to be more reactive. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

CIC does not hold your hand like some other cloud based solutions may. Its important to have a holistic understanding of the integrations structure before you start building, because CIC lacks a guided workflow for you to follow. Review collected by and hosted on G2.com.

Holly S.

Oracle & Applications Manager

Mid-Market (51-1000 emp.)

6/8/2026

"Easy, Cloud-Based Visibility and Control—With Support That Jumps In When Needed"

5/5

What do you like best about Cleo Integration Cloud?

Visibility into all documents and their workflow, with an easy-to-use, cloud-based setup and straightforward error viewing and correction. CIC gives us the control to make minor corrections to our translation tables without having to wait for a vendor to complete. If the task is bigger than we have time for, support is ready to jump in and tackle it for us. What's nice is that EDI just runs. This frees up the IT team and other business teams for more complex problems and projects. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Because CIC is cloud based, it can lag when switching from page to page. The translation tables have had some trouble loading. I don't like how you cannot export data from any page you are on, only certain ones. This would be helpful to have if you need to analyze your partners or jobs. Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

Here at Byrne, we run lean teams across the organization. We used to employ a whole team of order takers. Now, we haven't had to add head count due to all the orders that feed our ERP through CIC. We have less order entry mistakes and happier customers. Our office team can now focus on other areas. It benefits me because being in IT I was called upon often to fix systems issues in relation to our inbound and outbound documents. Now, our documents seamlessly flow in and out of our ERP. Review collected by and hosted on G2.com.

Ahmed H.

Senior MFT Engineer / MFT SME

Enterprise (> 1000 emp.)

6/5/2026

"Lightweight, Simple Connectivity Validation with Handy Transfer Reports"

3.5/5

What do you like best about Cleo Integration Cloud?

its very light weight and simple option to validate the connectivity and transfer reports Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Cleo Integration Cloud provides strong B2B integration and MFT capabilities, but some areas could be improved. Troubleshooting complex issues can require deep product knowledge, and log analysis is not always straightforward. The user interface can feel less intuitive compared to some modern cloud-native integration platforms. Initial onboarding and configuration for complex partner integrations may take time, and documentation for certain advanced use cases could be more detailed. Additionally, customization and large-scale monitoring capabilities may require additional effort to implement effectively. Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

Cleo Integration Cloud helps us automate and secure business-critical file transfers and partner integrations across suppliers, customers, and internal applications. It provides a centralized platform for managing SFTP, AS2, and other B2B communications, reducing manual effort and operational overhead. The platform improves visibility into file transfers, accelerates partner onboarding, and helps ensure reliable delivery of business data. This has resulted in faster issue resolution, improved operational efficiency, and greater confidence in the stability of our integration landscape. Review collected by and hosted on G2.com.

Justin M.

Purchasing & Inventory Data Analyst

Small-Business (50 or fewer emp.)

6/30/2026

"Personable Support and Effortless Trading Partner Setup — Thanks to Marianne Kania"

4/5

What do you like best about Cleo Integration Cloud?

The personable customer support. The implementation engineer Marianne Kania was personable, genuine and real

I was honest that I had zero idea what I was doing, and they made the setup of a new Trading Partner a breeze.

They even had direct contact with their counterpart at SPS Commerce, so they were able to trouble shoot immediately. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The search function is the worst.

It searches without wildcards, so a message reference number must be exact

For example, searching the last four digits of a message does not return the results

IF the message reference is 00123456, you must enter the "00" as well as the beginning, or it will not find the message

Should be able to search "123456" and get the message Review collected by and hosted on G2.com.

J G.

ERP/EDI Systems Administrator

Mid-Market (51-1000 emp.)

5/26/2026

"Stable Web-Based Interface with Extremely Reliable Uptime!"

5/5

What do you like best about Cleo Integration Cloud?

As a former user of Lexicom legacy software who has since upgraded to the cloud-based CIC, I can say the web-based interface is stable, and the uptime has been extremely reliable. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

My only gripe is that when you run into issues with a down connection, it doesn’t allow mass selection and editing to apply a general response or solution across each failed task attempt. If a connection is scheduled on a 5-minute interval, you can see how quickly errors can accumulate, and having to mark each one individually becomes tedious. Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

CIC is in the cloud, so we no longer have to worry about physical servers going down while hosting the Lexicom application. It also reduces the risk of losing orders due to AS2 or SFTP transmissions that don’t reach us—something that could happen without us having any way to know otherwise. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/12/2026

"Reliable, Secure, and Flexible Managed File Transfer with VLTrader"

5/5

What do you like best about Cleo Integration Cloud?

VLTrader provides a reliable and flexible managed file transfer platform that makes it easy to automate file exchanges with trading partners. I appreciate its extensive protocol support, robust security features, and powerful automation capabilities that help streamline business processes and reduce manual effort. Its troubleshooting tools and detailed logging also make issue resolution much easier. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

There’s nothing I can say that I dislike. Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

VLTrader solves complex managed file transfer challenges by providing a centralized platform for secure communications, protocol flexibility, automation, and monitoring. It benefits me by simplifying troubleshooting, improving transfer reliability, and enabling efficient support for a wide range of customer integration requirements. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

edit

The way you’ve described it — centralized, secure, automated, with logging that actually helps you troubleshoot — is what VLTrader is built to deliver, so it’s great to hear it’s landing that way in practice.

Supporting a wide range of customer integration requirements is no small ask, and the fact that it’s simplified that work for you is exactly the outcome we’re after. More good things ahead on the roadmap — your CSM can give you a preview if you’re curious about what’s coming.