Salesforce Nonprofit Cloud Reviews & Product Details

1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Salesforce.org (http://salesforce.org/) offers solutions built on the Salesforce platform, designed for the needs of nonprofits, educational institutions, and foundations. As a social enterprise, the more missions our technology supports, the more we’re able to invest back into innovation and communities, creating an endless circle of good. 2) The Nonprofit Cloud offers nonprofits solutions in: * Fundraising * Reporting and Analytics * Income Management * Donor Engagement * Donation Management * Marketing Communications and Engagement * Personalized Journeys * Marketing Automation * Community Portals * Attribution & AI * Program Management and Service Delivery * Program Delivery * Grants Management * Impact Measurement * Volunteer Management * Advocacy * Hotline/Helpline Management * Case Management * Project Management * Salesforce.org (http://salesforce.org/) also offers Foundations and grantmaking nonprofits outbound grants management solutions. 3) The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact all on a single technology platform. And you don't have to go it alone. Nonprofits have unique technology needs so Salesforce.org (http://salesforce.org/) offers Success Services for: * Always-on expertise: learn from the people who know Salesforce best * Data-driven insights: plan your strategic roadmap * Design-led innovation: create experiences that delight your constituents We also have an incredible ecosystem of implementation partners with subject matter expertise to help you get your system configured right the first time and up and running quickly and effectively. Nonprofits everywhere are choosing the #1 CRM platform over Salesforce competitors like never before. Join them. * 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission * +49% faster response to constituents * +24% donor retention * -32% service and support costs * -17% cost per dollar raised

Seller

Salesforce

Discussions

Salesforce Nonprofit Cloud Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Overview by

Lindsay Vong (Senior Lead, Strategic Campaigns - Salesforce.org)

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

18 months

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Service Delivery

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Volunteer Portal

Program Management Dashboard

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Tanya L.

Finance Manager

Small-Business (50 or fewer emp.)

1/15/2026

"Great for Storing Info, but Implementation Needs Work"

2/5

What do you like best about Salesforce Nonprofit Cloud?

Ability to house information for retrieval and access. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

The implementation and customer service is not the best and the billing process is aggressive. Review collected by and hosted on G2.com.

Julio E. R.

Gerente de Servicio al Cliente

Real Estate

Mid-Market (51-1000 emp.)

12/9/2025

"Effortless Donation and Volunteer Tracking"

5/5

What do you like best about Salesforce Nonprofit Cloud?

It helps keep tabs on donations and voluntaries. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

It does that some time to get the hang of it since it is slightly different from other SF products. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/16/2025

"Still New to NPC, But Loving It So Far"

2.5/5

What do you like best about Salesforce Nonprofit Cloud?

Still new to the nonprofit cloud but it’s been promising based on recent conversations. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

N/A - since we are new to Nonprofit Cloud, I have no thoughts on this at this point. Review collected by and hosted on G2.com.

Sridevi A.

Developer

Small-Business (50 or fewer emp.)

10/21/2024

"My Non Profit Cloud Product Experience"

4/5

What do you like best about Salesforce Nonprofit Cloud?

Salesforce Nonprofit Cloud (NPC) is a powerful CRM platform designed specifically for nonprofits. Program management app have lot of features that can streamline programs, benefits types and disbursements and gift transactions. we can edit all features to the app depending on our program. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

As of now me and my team is enjoying working with this platform but, sometimes Smaller nonprofits might find free or low-cost options sufficient. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/18/2025

"I love using Salesforce for my nonprofit!"

5/5

What do you like best about Salesforce Nonprofit Cloud?

It is customizable and has so many features that help make nonprofit fundraising and programs seamless. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

In managing a lot of data, there will be mistakes and errors made on our part and sometimes it gets confusing. But, training our people to use the system well has been helpful. Review collected by and hosted on G2.com.

Monica P.

Presidente

Small-Business (50 or fewer emp.)

6/18/2024

"Salesforce il migliore"

5/5

What do you like best about Salesforce Nonprofit Cloud?

I can manage my business and my clients perfectly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

It's a bit long the data loading method Review collected by and hosted on G2.com.

Verified User in Think Tanks

Small-Business (50 or fewer emp.)

5/3/2024

"Good CRM, kinda glitchy at times with google integration, and the frequent MFA can get tiring"

4.5/5

What do you like best about Salesforce Nonprofit Cloud?

Good way to build an internal facing open access directory Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

frequent MFA can get tiring - even when I ask it to recognize my devices

gmail integration can be glitchy at times but the integration is available for many softwares Review collected by and hosted on G2.com.

Justin H.

Solutions Engineer

Mid-Market (51-1000 emp.)

1/30/2024

"Simple and Intuitive"

4/5

What do you like best about Salesforce Nonprofit Cloud?

The product allows it to be customised to your own liking. The workflows streamlines our business process, making it easier for our employees for time. It's working in it's own ecosystem, which helps improve business' operations. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

It does take some time to setup, especially if you're new to salesforce. Very dependent on the chosen implementation partner chosen. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

4/18/2024

"best for data and information sorting and management"

4.5/5

What do you like best about Salesforce Nonprofit Cloud?

it is all in one place for getting and gathering data, information, document and customer engagement management. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

during initial phase, it required good amount of time to setup, but after that is will be super fast to manage the data and information. Review collected by and hosted on G2.com.

Amber E.

Sr. Director, Database Management

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/7/2023

"Cross Department Collaboration"

3.5/5

What do you like best about Salesforce Nonprofit Cloud?

Salesforce helps us use one database to service all of our departments, including development, programs, and research. We use many standard integrations with NPSP frequently, and reporting is very flexible. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

The cost can be a lot as organizations grow. Service is also not the best. The cost of premier support is prohibitive, especially when considering scaling over time. The standard support has a very long turnaround time and is so technical that only the admin can use it. The system's soft crediting method is awful and makes for many reporting difficulties. It also lacks some basic features out of the box like queues for new donors, retention metrics, etc. Review collected by and hosted on G2.com.