iMIS Reviews & Product Details

iMIS Overview

What is iMIS?

iMIS EMS is the world’s #1 association and non-profit software solution, and the only Engagement Management System (EMS)™ – fusing database management and web publishing into a single system – leading to operational efficiencies, revenue growth, and continuous performance improvement. Harnessing the power of Microsoft Azure’s cloud platform, iMIS EMS is purpose-built to meet the most important challenge facing associations and non-profits – Engagement. iMIS EMS unifies your member and donor data, email communications, events, fundraising, accounting data, and much more, including your website…in an ever-evolving continuous performance improvement machine.

iMIS Details
Website
Discussions
iMIS Community
Languages Supported
German, English, French, Dutch, Spanish
Product Description

iMIS is a cloud-based and mobile-ready non-profit management solution. It includes options for membership, fundraising, events, certification, product sales, online communities, email marketing, and web site management. It also offers dashboards, workflow automation, and an open API.


Seller Details
Seller
ASI
Company Website
Year Founded
1984
HQ Location
Alexandria, VA
Twitter
@advsol
6,466 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
Show More

iMIS Screenshots

Answer a few questions to help the iMIS community
Have you used iMIS before?
Yes

iMIS Reviews

Write a Review
Filter reviews

LinkedIn®
Connections
Popular Mentions
Showing 73 iMIS reviews
Popular Mentions
Showing 73 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Review Type
Region
Already have iMIS?
Write a Review
Project & Business Intelligence Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

iMIS is highly customizable and able to handle a large amount of data. I've worked with various versions for the past 13 years, and there have been and continue to be significant improvements. The newest version - iMIS Cloud - is much more user friendly than previous desktop versions. I'm particularly excited about the new Report Writer and Formbuilder tools, as well as our ability to easily integrate other software solutions. Customer service at ASI, the company who publishes iMIS, is fantastic. Review collected by and hosted on G2.com.

What do you dislike?

There is a definite learning curve for new staff, especially those with little or no previous database experience. Although iMIS Cloud is better than previous desktop versions, it's not what I would call simple to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iMIS is a repository for huge amounts of information, allowing us to get a good picture of our members' interactions with our association. Moving forward, we are integrating additional software solutions with iMIS to truly give us a 360° view of our members and their participation. The ability to integrate reputable solutions in different business areas with our membership database is invaluable. Review collected by and hosted on G2.com.

Show More
Show Less
AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the ability to customize data fields and leverage the power and flexibility of IQA queries. You can pull data any way you want it. Review collected by and hosted on G2.com.

What do you dislike?

There is a steep learning curve, especially with the IQA queries. We've also noticed slow load time intermittently. Errors seem to pop up with some regularity, but support is usually able to help resolve. We have experienced multiple days of downtime due to a recent security hack. Also, scheduling emails is very cumbersome. I would recommend using a separate email platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be very specific about your needs during the demo phase and ask them to show you exactly how your essential processes would work on this platform. It's easy to think the product checks all the right boxes without realizing how your workflow might change. Also, make sure you have the right expertise available. We started out by needing a lot of support from a consultant, which increased the overall cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing our contacts and capturing revenue online. The profile login also allows us to create member-only content and empower the users to keep their own contact information up-to-date. Review collected by and hosted on G2.com.

Show More
Show Less
Sr Director, Athlete Safety and Education
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We had a unique set of needs for a CRM and iMIS delivered! We have been able to customize the back end and hook other programs up using API. It has made our processes so much easier. Review collected by and hosted on G2.com.

What do you dislike?

There was a bit of a learning curve when getting the system set up, but once you get the hang of it, it's fairly easy to navigate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iMIS serves as our hub for all of our other systems to talk to. This way, we are driving consumers to one platform instead of several. Review collected by and hosted on G2.com.

Show More
Show Less
Director, Member Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The robust functionality of iMIS is one of the things I like best. There are so many options available for the end-user. Review collected by and hosted on G2.com.

What do you dislike?

There are some limitations, however, you can always customize to meet your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One-stop shop for our member information, events and publications. We have been able to integrate iMIS with our webiste, community and other third-party products in order to capture all data in one place. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We have been transitioning everyday functions from iMIS desktop to iMIS cloud and I really enjoy the customization of iMIS cloud features. We can create reports easy, set up staff friendly dashboards to keep applications organized and the candidate facing applications pages are easily accessible and editable through the cloud. I also think the IQA's are easy to use and build and the Process Automation feature is a great one to use. Review collected by and hosted on G2.com.

What do you dislike?

There are far more clicks to get to certain areas of the account information in comparison to iMIS desktop. I wish there was a more streamlined approach to a members information. We also needed to create a lot of custom pieces with a 3rd party to meet our needs as an organization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that your website is compatible with iMIS if you choose to integrate the two. We had some hiccups with making a universal sign-on page with Kentico and iMIS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting the data from our database organized easily and be able to report it in an organized manner. Using the dashboards and setting up IQA's has made monthly reporting much easier. Having the ability to edit the dashboards gives us the ability to see the information that we need to much quicker. Review collected by and hosted on G2.com.

Show More
Show Less
IT and Interactive Media Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Its multi functionalities and planning. The fact that it has the capabilities to bring our departments together into one unit. Review collected by and hosted on G2.com.

What do you dislike?

The error messages, but they are far a few in-between. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the gap that had different departments having to email information to the other, now with iMIS each can see and work as one unit inside of the software and see what the other has going on in real time. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the fact that iMIS is very flexibility. I can have a vision and can build it. Our staff site changes weekly to meet the needs of our users. Review collected by and hosted on G2.com.

What do you dislike?

The fact that there isn't a way for one person to be connected to multiple companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability for staff to track everything from first contact, to closing, to continued contact. With iMIS we have a lot of dashboards that track everything from phone calls to sales for the year. That has become a big benefit. Review collected by and hosted on G2.com.

Show More
Show Less
Web and Business Systems Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We can customize to fit our process and our business needs. The variety of modules and areas you can serve up from iMIS is great for membership based organizations. We don't need lots of different applications or software to do most of what we need and we can do custom integrations to our website. Review collected by and hosted on G2.com.

What do you dislike?

The learning process to figure out how to customize and accessing all the different data can take a bit to learn. There is so much you can do but it takes digging to do so. I wish the commerce side for products was a little more robust where things like discounts and special pricing/packaging isn't available within the set of solutions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Work with a consulting partner to review your requirements and setup needs. Get involved with the iMIS Community and NiUG groups to get training and learn more about all the things you can do with iMIS and ways to integrate with it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We do a large variety of things from general membership records, different member types, students and future member tracking, annual dues, tracking of committees/leadership/volunteer groups and a variety of demographic information related to the members specific to them. We also do a bunch with product, subscription and event sales with all financial transactions going through iMIS. It's really a single place that we have record of who our members are and what they do with us. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Large customer base, strong third party developer partners and an excellent "independent" user group. Upgrading to new versions is always an easy process when new technologies create enhancements. Review collected by and hosted on G2.com.

What do you dislike?

Learning the reporting system can be daunting and time consuming at first but once learned is powerful. Modules can be very pricey for smaller associations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Attend a user group conference and visit with other users. They will openly share their pro's and con's and why they use iMIS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Strong communication and commerce benefits for us a our member engagement system, communications, website, event registration and accounting are all seamlessly tied together. Self service of member records has been very helpful in keeping data reliable and up to date. The tie between event registrations and our accounting system have reduced staff time dedicated to those functions. Review collected by and hosted on G2.com.

Show More
Show Less
Special Events
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Very friendly user. Has all the features that our fundraising needs. Review collected by and hosted on G2.com.

What do you dislike?

I haven't pointed out anything yet that I dislike. So far so good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very friendly user. Amazing fundraising software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are in the migration stage right now. Teresa Knechtel is guiding us step by step. Couldn't ask for a better trainer. She's amazing. Review collected by and hosted on G2.com.

Show More
Show Less
AO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

My company has been on iMIS for almost 20 years. We love the fact that we can do almost everything with iMIS and don't have to have lots of different systems to accomplish all of our tasks. We use iMIS for our membership database, event registration, website, invoicing, book sales, revenue uploading to a separate accounting system, automated emails, volunteer and award tracking, dashboards, reporting and fundraising.

We have seen approximately a 30% decrease in our annual fees since transitioning to iMIS Cloud. We are no longer paying separate fees for hosting and the yearly subscription and it’s nice to have it all in one payment. We used to pay thousands of dollars to undergo an upgrade and would fall behind because it was so cost-prohibitive. It used to take so much time preparing for an upgrade and then testing afterwards. Now, with automatic upgrades, we are always on the latest version, have access to the latest features and we don’t have to go through all that prep work that comes with a major upgrade.

Our cost for third-party support has decreased as well by having a basic level of support included with our iMIS Cloud subscription. We have been happy with the support that ASI has been providing – they are very helpful and friendly. ASI has a great help site with how-to documentation and short training videos which helps us when we need a quick answer.

For new staff members it is nice to only have to train them on one system (staff site) and not the desktop. It is sleek and modern, and we can do everything on the staff site that we could do on the desktop.

As a small staff, we do not have an IT person in-house and we don’t have a staff member dedicated solely to iMIS. Being in the cloud puts our mind at ease, as we know that ASI is taking care of backups, PCI compliance and security. Upgrading to the full cloud forced us to clean up our database and let go of some old customizations. Adapting to out-of-the-box solutions has made our system easier to manage which is important for our small team. Review collected by and hosted on G2.com.

What do you dislike?

3rd party support is expensive and is hit or miss. There is no easy way to customize an event ticket out of the box if you are not familiar with SSRS reports. There is no easy way to register a table for events. Some processes are a bit clunky and sometimes don't work for no apparent reason and then they will work the next day. No OOTB solution for members to save payment information and auto-renewal memberships. The website can be finnicky at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Staff time has been freed up since we implemented Process Automation to automate some of our tasks/emails. It's nice to have almost everything we do in one system. Review collected by and hosted on G2.com.

Show More
Show Less
Executive Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ease of use, great customer support, ability to create customized reports, integrating reports into our website, excellent - excellent online training on how to use the software. Review collected by and hosted on G2.com.

What do you dislike?

The worksheet used for data conversion was difficult to understand - but the implementation team was very helpful. Also, some of the RISE templates had default settings that needed to be changed that I didn't realize until after we were live, but again, support was quickly able to pinpoint the issue so it could be corrected. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very pleased with iMIS Cloud. From the time the agreement was signed until we were live was just under 90 days. But was also focused our efforts on going live within this time frame. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a responsive website and wanted to integrate with a conference app. Both were available through iMIS. Review collected by and hosted on G2.com.

Show More
Show Less
System And Database Administrator
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The software is easy to use and frequent service packs released time to time with improvements functionality. Regular iMIS webinars would be there to keep you updated with upcoming features and new functionalities. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes this software gets hung or behave weird way. Not good for large data organizations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

iMIS is specifically suit and designed for small to medium level organizations/associations. Frequent webinars and online training are available time to time. An annual conference is a great place to catch with other iMIS consultants and associations members. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have improved many old school processes after joined and improved data quality. Few automation tasks have been set up to reduce manual work for other team members. iMIS likes ocean and always there is something to learn more. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The most helpful part of iMIS is how customizable it can be if you are intentional and take the time to build out the structure you need. There are plenty of features that can be used out of the box but there is a way to tailor the tables, fields, etc. to exactly how your organization needs to use it. Review collected by and hosted on G2.com.

What do you dislike?

It is the other side of the same coin - what I like best about iMIS can also be what is most difficult. Because iMIS can be so customizable, it is easy to create something with good intentions but then if you did not think big picture and long term about how things need to be used and how things need to evolve, it is very difficult to undo things down the road. Since it can get rather complex, you must know the system AND your data intimately in order to manage it most effectively. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a situation where our members did not have access to their own membership & volunteer records even though we had it recorded in iMIS. Therefore, they were keeping track of their own records and it often did not match what was in iMIS - leading to lack of data integrity. Our solution was to display the membership and volunteer records to our members on a RiSE page so that we are keeping track of the information in ONE place and edits are made if necessary. Review collected by and hosted on G2.com.

Show More
Show Less
Director of Operations & Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The flexibility of the software to accommodate most any setup for associations. The buillt-in query function (IQA) also provides for a lot of flexibility in retrieving data without having to rely on a third party product. Also, the built-in CMS function makes creating a website that is fully integrated with the iMIS database much easier to create and maintain. Review collected by and hosted on G2.com.

What do you dislike?

The conversion of iMIS to a fully web-based program has taken much longer than expected which has caused frustration for many iMIS customers. The learning curve is longer than it should be. Would be helpful to have more practical 'nuts & bolts' documentation (e.g,, iMIS for Dummies.) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For associations that desire to manage all of their data operations through one product, iMIS is a great product with all of the major functions built into the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iMIS is the central engine for all of the data that we use to manage our association. We maintain all of our member records, dues billing and management, event registrations and all functions that are fully integrated with our website. Having a fully integrated program makes it much easier to keep and maintain all of the data necessary to manage our association. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

iMIS holds all of our data and we are able to get everything out of it we need. The product is continuously getting better, and if it doesn't have a feature we're looking for, it can integrate with something else that has that feature. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, it can be a bit clunky if you're not on the newest version of the platform. There are also very specific ways to report, and you need training in order to do this. I believe they are working on this now, though, and it will be easier in the future. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iMIS allows us to use the data to make strategic data-based decisions for our business. Review collected by and hosted on G2.com.

Show More
Show Less
Technologies and Network Services Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It has a lot of out of the box elements that work and create an easy to use environment. There are lots of resellers that also provide customization that can help get things just the way that you need them. The move to the cloud and more regular releases of updates shows that ASI is invested in improving and bringing new elements to the table. Review collected by and hosted on G2.com.

What do you dislike?

It can sometimes be hard to configure things just the way you want out of the box requiring a customized solution. I find it hardest to evaluate new features and updates to elements that we have customized since staff become so used to it one way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I believe that staff are more invested in the data we collect and using that for other work. We have started to target engagement elements and being able to display data in a format that staff can digest easily has only helped improve adoption. Review collected by and hosted on G2.com.

Show More
Show Less
Database Manager
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to organize your data visually; lots of ways to integrate your data with other companies, but a lot can be done within iMIS with its various modules. Review collected by and hosted on G2.com.

What do you dislike?

There is a lot to learn (but there are a lot of great resources!). You need to know the basics of how databases work and are organized if you want to be successful and learn the higher level features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are learning how to better use iMIS to capture data for analytical purposes. Review collected by and hosted on G2.com.

Show More
Show Less
AG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Pros:

Easy to use

Friendly user interface

Easy customization

Easy to run queries and obtain data trends

Very good to generate reports for KPIs Review collected by and hosted on G2.com.

What do you dislike?

Remote Desktop is a little clunky and you need to contact customer service quite often whenever you hit a snag. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Excellent database management

Easy to send mass communication

Scheduling automatic tasks when status changes

Easy for members to renew Review collected by and hosted on G2.com.

Show More
Show Less
AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The new web based version is so user friendly and we have been able to customize it for our organization. Review collected by and hosted on G2.com.

What do you dislike?

That we still need to use the desktop client to complete some tasks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have a full list of what data you want to track and what way you want to see that data. Dashboards, reports, searches, etc. Be sure to ask a lot of questions and ask to see how other similar companies use iMIS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to use Process Automation to have iMIS send personalized emails to members after actions are entered into iMIS. This has freed up staff time to use on other protects. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

iMIS is available on the cloud through a web based page making it easy to use and view. The dashboards in each section (membership, events, commerce etc.) provide a quick snap-shot of your business and can be configured the way you want them. Versatile, informative and useful the software works well for purpose organisations. Review collected by and hosted on G2.com.

What do you dislike?

The out the box product is helpful, but one you know of all the capabilities you want it to be customised NOW, which naturally isn't possible. It's worth the wait in getting it to where you want it to be for your use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is so much capability in the program and it's advisable to have a database administrator or someone who is experienced with iMIS to educate the best use of all the multitude of fields. Some customisation will be required to best benefit from the features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm specifically involved with events and at a glance I can see how many people have registered, what the revenue is, mix of members/non-members, member types etc. Each web page can be branded and contain the relevant information for registrants and internal users alike. It's versatile and easy to use. Review collected by and hosted on G2.com.

Show More
Show Less
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of editing the website using Rise. Very user friendly and straightforward. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything that I really don't like in the software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used to have a ton of different spreadsheets and now we have the iMIS software that holds all of our data. We can still use spreadsheets, but the main data is in iMIS and we can use IQA's to get the data we need faster. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This is a small thing but I like that the fields will capitalize the first letter in a word when appropriate. Review collected by and hosted on G2.com.

What do you dislike?

Copy and paste in and out of iMIS you must use the mouse. There are also not many shortcut keys. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

iMIS will do the job but there are a lot of other options for databases that are a lot easier to use. Consider something that is more user-friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iMIS is the database we use for our small association and it is the only option for me or I would not use it. Review collected by and hosted on G2.com.

Show More
Show Less
Manager Information Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It is easy to use and great capacity, you can use most of out of box function without any customization. Easy to edit website and use on the browser version. Review collected by and hosted on G2.com.

What do you dislike?

I don't see the downside or dislike about iMIS, so far we found it is pretty easy to use and great functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

iMIS had impacted our work by providing easy access on the go and easy online join and donation Review collected by and hosted on G2.com.

Show More
Show Less