It’s easy for fundraisers to use and to get quick snapshots of the people they’re meeting with. It’s also simple to enter notes and next actions right away, so important information doesn’t get lost or forgotten.

I also love having the data at my fingertips. I can quickly pull up a record from anywhere, whether I’m on my computer, laptop, tablet, or phone. Review collected by and hosted on G2.com.

It’s pretty cost-prohibitive for small organizations. The most frustrating part is the price increase you run into every time you renew your contract.

Its reporting capabilities are fine if all you need is basic, standard information, but there’s no way to create custom reports within the system. It’s time-consuming to have to pull data out and rely on third-party programs when you’re asked to present more detailed information that isn’t available through the built-in reports. Review collected by and hosted on G2.com.

One of RE NXT’s strongest advantages is its ability to support accurate, efficient data management. The platform streamlines data cleanup by identifying potential constituent matches, supporting duplicate-record resolution, and incorporating National Change of Address (NCOA) functionality directly into the workflow. These capabilities help improve data quality, reduce manual review time, and maintain more reliable constituent records.

The Fundraising work center provides a centralized, actionable view for gift officers and fundraisers. By highlighting outstanding actions, open pledges, and portfolio priorities, it helps teams manage follow-up more consistently and focus on high-value donor activity. The inclusion of Prospect Insights in the same area further supports data-informed portfolio growth by helping fundraisers identify and evaluate prospective donors.

The dashboard functionality makes performance data more accessible and actionable. Users can quickly review key metrics, drill into underlying records, export results, and create targeted lists for deeper analysis. This supports faster decision-making and enables teams to move from high-level trends to specific constituent or campaign-level insights.

RE NXT’s standard reporting tools provide practical access to financial, fundraising, donor, and event data. These reports help teams monitor activity, identify trends, evaluate performance, and generate insights that can inform fundraising strategy, stewardship planning, and operational decisions.

The integration between RE NXT and Constant Contact adds operational value by helping keep constituent contact information current and providing visibility into recent email communications. This connection supports better data consistency across systems and gives staff additional context for donor engagement and follow-up. Review collected by and hosted on G2.com.

Blackbaud continues to transition functionality from database view to RE NXT. During this migration, users must work across both environments because several key features are not yet fully available in RE NXT. Constituent record load times also remain a significant operational challenge, particularly when staff need to enter or update large volumes of information efficiently. As a result, I continue to rely on database view for certain data-entry workflows. Blackbaud appears to be aware of these challenges and is incorporating user feedback into its RE NXT development roadmap, including prioritizing high-impact features and improving input processes to make the system faster, more efficient, and more user-friendly. Review collected by and hosted on G2.com.

In the large healthcare org where I now work RENXT is more than capable of tracking the vast number of constituents we have. Having the ability to see relationships, events, memberships, volunteering and so many other things right in one record is a timesaver.

Having been at a private high school, we had current students, alumnae, their parents, plus donors not necessarily affiliated with those groupings. We could track the alum school information so we could drill down to specific years for current parents or alumnae. Tracking organizations separately from individuals was also key so we could track our corporate sponsors and other groups. Review collected by and hosted on G2.com.

The biggest negative I have is the cost. Things like the events module or tribute module are all extras and not necessarily inexpensive but yet necessary for many non-profits. Finding affordable plug-ins that work well with Raiser's Edge is not always easy, either, like a good texting platform. One of those plug-ins we use is Omatic now, as my org does not use the donation forms. Review collected by and hosted on G2.com.

The underlying data model is genuinely robust once you understand it. Constituent codes, relationships, campaign/fund/appeal hierarchies, it's built to handle complex nonprofit structures, and the SKY API opens the door to real integration work instead of being locked into Blackbaud's own UI. I've built custom Power BI reporting on top of it using the SKY API and Power Automate, it's a solid pipeline for getting donor data into tools our leadership actually wants to use.

The web view is genuinely nice for day-to-day fundraiser and quick lookups, and it's a big improvement over the old RE7 desktop client for staff who don't need to go deep into the data. Review collected by and hosted on G2.com.

The gap between the "NXT" web experience and the underlying RE7 database logic still shows. Anything involving more advanced import profiles, chapter assignment logic, or campaign/gift field handling often still means working in the classic database structure rather than anything exposed cleanly in NXT itself. If your team doesn't have a technical resource, that complexity becomes a real bottleneck.

Reporting out of the box is fine for standard fundraising metrics, but anything custom: cross-referencing restricted vs. unrestricted giving, chapter-level rollups, multi-year donor trend analysis — really benefits from pulling data out via the SKY API into Power BI. That shouldn't be a requirement for solid reporting, honestly. Review collected by and hosted on G2.com.

I find Raiser's Edge NXT intuitive and easy to navigate, and I can now perform most of my work in Web View. In my opinion, event setup is especially straightforward, making it quick and efficient to build and manage events.

Gift management, while it still has a few shortcomings, has improved dramatically as more functionality has been migrated from Database View. One of my favorite features is the ability to send curated lists directly to our fundraisers—eliminating the need to create and distribute weekly spreadsheets.

There are still a handful of tasks that require Database View, but with each new release, I find myself relying on Web View more and more. Blackbaud has made significant progress in expanding its capabilities, and I look forward to seeing the remaining Database View functions transition to the web in the future.y day. Review collected by and hosted on G2.com.

While Raiser's Edge NXT Web View has improved tremendously, there are still several areas where it falls short compared to Database View, particularly for power users and database administrators.

That said, the gap has narrowed considerably over the past few years. Blackbaud has clearly prioritized moving core fundraising functions into Web View, and features such as gift entry, constituent management, lists, actions, dashboards, email marketing, workflows, event management, and prospect management have become robust enough that many users can spend the majority of their day there.

For an experienced database administrator the biggest remaining reason to open Database View is typically for advanced administration, bulk data maintenance, and complex reporting rather than day-to-day fundraising operations. Review collected by and hosted on G2.com.

ease of use for frontline fundraisers and flexibility. I also feel like there are a lot of functions that my team is not actively using, so we need to make time to lean in and find all of the functions that could help. Review collected by and hosted on G2.com.

The roll out from DBV to NXT has been excutiating for all concerned. It has taken longer, and we have all essentially been beta testers to a raw product, which builds in suspicion and fatique among users. I fear that the move from DBV will involve losing some flexibility and functionalioty that we depend on in DBV due to decisions made by the developers (such as not moving over the Mail function which I use all the time, or the solicit codes which is not the same as permissions). Much is being promised but there is natural skepticism in the user community due to how long and painful this 10 year process has been Review collected by and hosted on G2.com.

The biggest win has been having one central hub for all our fundraising and development data. Before I came on board, so much of that institutional knowledge lived in our CEO’s head instead of in a system—donor history, relationship context, and giving patterns. Migrating off eTapestry and building out RENXT gave us a real source of truth for the first time. It’s also flexible enough that I’ve been able to create structured stewardship workflows across our donor tiers, which simply wasn’t possible before. Review collected by and hosted on G2.com.

Gift processing has some friction points that take getting used to. The bigger thing for me has been the ongoing migration of database views over to the Web View interface — it's been a slower process than I'd like, and until it's fully done you're sometimes toggling between the two, which adds extra steps to day-to-day work. Review collected by and hosted on G2.com.

RE NXT is very easy to use and integrates well with many other systems such as Almabase. We are hosted by Blackbaud and find this very beneficial for remote access, the updating of the system, along with the safety of our data. The performance of the system is always quick and reliable. If there is an issue, there are multiple ways to receive assistance from the chat function, knowledge base, and the option of a human agent. The chat bot operates intuitively and usually is able to assist with solving an issue or providing direction. As all platforms, the pricing for Blackbaud's RENXT seems to be aligned with other services available in the marketplace. I prefer Blackbaud as it really is a one stop shop for all your fundraising needs with easy integration to services that they may not directly offer. Review collected by and hosted on G2.com.

Currently there is still a gap between what the Raiser's Edge database can do versus what RE NXT can do. Though I understand that the platform is incredibly robust, sometimes the movement between the two versions can be frustrating and/or limiting. Review collected by and hosted on G2.com.

I love the seemingly limitless queries you can pull which makes it easy to gather specific data from your records. I also love the portfolio work center. The auto tags (such as 'overdue pledge', 'no contact' and 'upcoming birthday') and recommendations for next steps make it easy to identify who to prioritize with your outreach. There is a lot to love but I also think it's worth mentioning that the Opportunities are becoming a favorite feature for our team. We like being able to track our asks and get a clearer picture of how much money we are expecting to come in. Review collected by and hosted on G2.com.

The email functionality is pretty limited. It worked for us for a while but we ultimately decided to buy an outside email marketing product. In RENXT, we can see who has opened our messages and who has clicked on something but it doesn't have the capacity to tell us what was clicked on. This limits our ability to effectively segment our communications based on our constituents' interests. The other limitation is that we can only email one email address in a constituent record at a time. Therefore, when someone who shares a record with their spouse, only one of them receives our communications. We've received negative feedback about this from our constituents. (Note: I think this is something RENXT is planning to correct in the future. They listen to customer feedback and make changes accordingly.) Review collected by and hosted on G2.com.

RE NXT makes database work simpler for frontline fundraisers to perform administrative tasks. I receive great feedback from fundraisers at my organization regarding RE NXT's ease of use and efficiency for their purposes. Review collected by and hosted on G2.com.

Although I know RE is still in a transitional phase and that there is more to come in unified view, there are some critical functionalities still missing in web view. This presents challenges for those of us who perform the bulk of our work in the database. For example, one of the main pain points for our organization is the lack of a robust tributes tile in constituent records. Features like this are critical for us and many other organizations. Still, I recognize and appreciate that unified view is a work in progress. I hope Blackbaud continues to listen to its users and builds upon the great features that are in NXT today. Review collected by and hosted on G2.com.