# Best Nonprofit CRM Software with Sales POS Capabilities ## How Many Nonprofit CRM Software Products Does G2 Track? **Total Products under this Category:** 151 ### Category Stats (Jul 2026) - **Average Rating:** 4.14/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** DonorSnap (+2.2%) - Among all products in this category, DonorSnap recorded the largest rating increase compared to last month _Last updated: July 26, 2026_ ## How Does G2 Rank Nonprofit CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,800+ Authentic Reviews - 151+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Nonprofit CRM Software ![G2 Grid® for Nonprofit CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/nonprofit-crm/grids.png?focus%5B%5D=97514&focus%5B%5D=144315&focus%5B%5D=14487&focus%5B%5D=56227&focus%5B%5D=4432&focus%5B%5D=4435&focus%5B%5D=51407&focus%5B%5D=9907) Highlighted products: Givebutter, Zeffy, Bloomerang CRM, Donorbox, Blackbaud Raiser's Edge NXT, Neon CRM, Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud), and Daxko Operations. Underlying data: [Grid® JSON](https://www.g2.com/categories/nonprofit-crm/grids.json?focus%5B%5D=givebutter&focus%5B%5D=zeffy&focus%5B%5D=bloomerang-crm&focus%5B%5D=donorbox&focus%5B%5D=blackbaud-raiser-s-edge-nxt&focus%5B%5D=neon-one-llc-neon-crm&focus%5B%5D=agentforce-nonprofit-formerly-salesforce-nonprofit-cloud&focus%5B%5D=daxko-operations) **Sponsored** ### iDonate iDonate simplifies the complexities of digital fundraising so Nonprofits can raise more support and do more good! We do this in 3 simple ways: 1. Simply Connect with Donors: Deploy digital giving experiences across all donor touch-points with our all-in-one-place comprehensive suite of giving tools to increase donor reach and conversion. - Embedded Giving Experience - Donation Landing Pages - Peer-to-Peer - Events - Text-to-Give - Non-Cash Payments 2. Simply Manage & Adapt: Your back-end systems are unique. You need a simple, adaptable, open, and extensible platform that easily integrates & configures to meet your needs & personalized asks. - Unified Dashboards/ Reporting - Adaptable APIs & Webhooks - Native Top CRM Integrations - Chapters and Parent/ Child - Software Development Kit (SDK) - Data Intelligence Signals 3. Simply Grow Your Impact: Finally, you can easily implement advanced fundraising strategies proven to increase donor acquisition, retention, recurring gifts, and more with only a few simple clicks. - A/B Testing & Optimization - Smart Recurring Gifts - Contextual Giving - "Always On" Fundraising - Automated Playbook - Marketing Intelligence (UTM) iDonate provides powerful tools to help nonprofits of any size take control of the giving experience. Customizable, embedded giving forms, personalized peer-to-peer fundraising pages, quick and easy text-to-give tools, and easy to create event pages within the iDonate platform provide the flexibility and control nonprofits need to create meaningful experiences for donors that improve conversion rates, keep donors on the nonprofit’s website, and help raise more funds. Plus, iDonate’s full-service integrated processing network, iDonate Pay, handles all modern payment methods and allows nonprofits to track giving from gift to settlement in a simple, centralized, and most importantly, secure way. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=482&secure%5Bchosen_at%5D=2026-07-28T02%3A52%3A39Z&secure%5Bdisplayable_resource_id%5D=483&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=398&secure%5Bplacement_resource_ids%5D%5B%5D=483&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=88356&secure%5Bresource_id%5D=482&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fnonprofit-crm%2Ff%2Fsales-pos&secure%5Btoken%5D=3a27ff9d068ece4e31d9312bbedfbe1e6faed2ae8828d7e69fb650475e45eae3&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ04qwz7J0&secure%5Burl_type%5D=custom_url) ### [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) Bloomerang CRM helps you raise more by turning donor data into deeper relationships and smarter strategies. With a complete 360º view of every supporter, this intuitive solution makes it easy to identify top prospects, personalize outreach, and retain more donors—without the complexity of disconnected tools or messy spreadsheets. Engagement and Generosity Scores, real-time dashboards, and powerful mobile access help you see who’s ready to give and when to reach out—so you can fundraise with confidence. From first-time donors to lifelong champions, every interaction is an opportunity to inspire greater generosity. As part of the Bloomerang Giving Platform, Bloomerang CRM connects seamlessly with your fundraising, volunteer, and stewardship tools—giving your entire team a single, unified view of donor relationships. Whether you’re planning a campaign, segmenting your list, or building your year-end appeal, Bloomerang CRM helps you move faster, raise smarter, and grow stronger. Your mission deserves more than incremental progress. Unlock an unstoppable support engine with Bloomerang’s revolutionary Giving Platform, turning every action into deeper donor connections and a compounding cycle of growth. Raise more, retain more, and reach further than ever before. **Average Rating:** 4.6/5.0 **Total Reviews:** 898 #### How Do G2 Users Rate Bloomerang CRM? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10) - **Fundraising:** 8.7/10 (Category avg: 8.0/10) - **Reporting:** 8.9/10 (Category avg: 7.9/10) - **Donor Communications:** 8.8/10 (Category avg: 7.9/10) #### Who Is the Company Behind Bloomerang CRM? - **Seller:** [Bloomerang Giving Platform](https://www.g2.com/sellers/bloomerang-giving-platform) - **Company Website:** https://bloomerang.co - **Year Founded:** 2012 - **HQ Location:** Indianapolis - **Twitter:** @bloomerangTech (7,701 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2675499/ (577 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Executive Director, Director of Development - **Top Industries:** Non-Profit Organization Management, Fund-Raising - **Company Size:** 81% Small, 18% Medium #### What Do G2 Reviewers Say About Bloomerang CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Bloomerang CRM, making navigation and reporting straightforward for everyone. - Users value the **robust report generation** in Bloomerang CRM, finding it essential for tracking donor engagement and progress. - Users highly value the **informative reporting features** of Bloomerang, enabling them to easily access accurate data. - Users find Bloomerang to be **intuitive and user-friendly** , making donor management a seamless and enjoyable process. - Users highlight the **exceptional customer support** of Bloomerang CRM, praising their patience and training in resolving inquiries. ##### Cons - Users find Bloomerang CRM has **limited features** , lacking necessary tools for effective email tracking and survey customization. - Users find Bloomerang's email functionality **lacks customization** , limiting their ability to send tailored communications effectively. - Users feel the **limited customization** options hinder their ability to tailor features like emails and reporting effectively. - Users feel the **email management features are limited** , needing better customization options and improved response tracking. - Users find the **learning curve steep** due to its robust features and lack of personalized training support. #### What Are Recent G2 Reviews of Bloomerang CRM? **["All-in-One Database with an Exceptionally Helpful Bloomerang AI Assistant"](https://www.g2.com/survey_responses/bloomerang-crm-review-13131545)** **Rating:** 5.0/5.0 stars _— Jenny B._ [Read full review](https://www.g2.com/survey_responses/bloomerang-crm-review-13131545) **["Bloom’s QuickBooks Integration & Mission Team Management Saves Us 45 Hours a Week"](https://www.g2.com/survey_responses/bloomerang-crm-review-12972942)** **Rating:** 5.0/5.0 stars _— Julie S._ [Read full review](https://www.g2.com/survey_responses/bloomerang-crm-review-12972942) ### [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) 1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Salesforce.org (http://salesforce.org/) offers solutions built on the Salesforce platform, designed for the needs of nonprofits, educational institutions, and foundations. As a social enterprise, the more missions our technology supports, the more we’re able to invest back into innovation and communities, creating an endless circle of good. 2) The Nonprofit Cloud offers nonprofits solutions in: \* Fundraising \* Reporting and Analytics \* Income Management \* Donor Engagement \* Donation Management \* Marketing Communications and Engagement \* Personalized Journeys \* Marketing Automation \* Community Portals \* Attribution & AI \* Program Management and Service Delivery \* Program Delivery \* Grants Management \* Impact Measurement \* Volunteer Management \* Advocacy \* Hotline/Helpline Management \* Case Management \* Project Management \* Salesforce.org (http://salesforce.org/) also offers Foundations and grantmaking nonprofits outbound grants management solutions. 3) The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact all on a single technology platform. And you don't have to go it alone. Nonprofits have unique technology needs so Salesforce.org (http://salesforce.org/) offers Success Services for: \* Always-on expertise: learn from the people who know Salesforce best \* Data-driven insights: plan your strategic roadmap \* Design-led innovation: create experiences that delight your constituents We also have an incredible ecosystem of implementation partners with subject matter expertise to help you get your system configured right the first time and up and running quickly and effectively. Nonprofits everywhere are choosing the #1 CRM platform over Salesforce competitors like never before. Join them. \* 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission \* +49% faster response to constituents \* +24% donor retention \* -32% service and support costs \* -17% cost per dollar raised **Average Rating:** 4.1/5.0 **Total Reviews:** 82 #### How Do G2 Users Rate Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.5/10) - **Fundraising:** 7.5/10 (Category avg: 8.0/10) - **Reporting:** 8.8/10 (Category avg: 7.9/10) - **Donor Communications:** 7.2/10 (Category avg: 7.9/10) #### Who Is the Company Behind Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) - **Ownership:** NYSE:CRM #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management - **Company Size:** 62% Small, 34% Medium #### What Do G2 Reviewers Say About Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customizability** of Agentforce Nonprofit, enhancing fundraising and program management efficiency. - Users value the **customization capabilities** of Agentforce Nonprofit, facilitating tailored solutions for nonprofit fundraising and programs. - Users appreciate the **customizability and comprehensive features** of Agentforce Nonprofit, enhancing fundraising and program management efficiency. - Users benefit from the **flexible CRM integration** of Agentforce Nonprofit, allowing customization to suit specific program needs. - Users value the **ability to efficiently store and access information** with Agentforce Nonprofit, enhancing their data management experience. ##### Cons - Users find the **confusing terminology** challenging, making data management mistakes more likely despite training efforts. - Users find that there's a **difficult learning curve** due to its differences from other Salesforce products. - Users find the **difficult learning curve** challenging as it differs from other Salesforce products, requiring time to adapt. - Users find the pricing of Agentforce Nonprofit to be **expensive** , alongside concerns about implementation and customer service. - Users express concerns about the **high fees** and aggressive billing process associated with Agentforce Nonprofit. #### What Are Recent G2 Reviews of Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? **["Effortless Donation and Volunteer Tracking"](https://www.g2.com/survey_responses/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-review-11844107)** **Rating:** 5.0/5.0 stars _— Julio E. R._ [Read full review](https://www.g2.com/survey_responses/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-review-11844107) **["A Win-Win Start: 10 Free Licenses to Try Before You Invest"](https://www.g2.com/survey_responses/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-review-12458424)** **Rating:** 5.0/5.0 stars _— Verified User in Pharmaceuticals_ [Read full review](https://www.g2.com/survey_responses/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-review-12458424) ### [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on financials and ERP, we now provide an AI-powered integrated system that also includes inventory management, HR, professional services automation, and commerce, and is used by more than 43,000 customers in 220 countries. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,729 #### How Do G2 Users Rate NetSuite? - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.5/10) - **Fundraising:** 7.5/10 (Category avg: 8.0/10) - **Reporting:** 8.4/10 (Category avg: 7.9/10) - **Donor Communications:** 7.3/10 (Category avg: 7.9/10) #### Who Is the Company Behind NetSuite? - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Company Website:** https://www.oracle.com/middleware/technologies/api-manager.html - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Controller, Accounting Manager - **Top Industries:** Computer Software, Accounting - **Company Size:** 57% Medium, 31% Small #### What Do G2 Reviewers Say About NetSuite? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in navigating and customizing reports, enhancing efficiency and productivity. - Users value the **customizability** of NetSuite, which adapts seamlessly to diverse business needs and processes. - Users value the **robust reporting and integration capabilities** of NetSuite, enhancing cross-functional business operations seamlessly. - Users benefit from **extensive customization options** in NetSuite, greatly enhancing data management and user experience. - Users value the **customization options** in NetSuite, enhancing usability and control for streamlined data management. ##### Cons - Users find the **learning curve steep** , making initial setup and customization time-consuming and frustrating. - Users find the **interface outdated** and experience significant challenges with usability and integration complexities. - Users find the **missing features** in NetSuite frustrating, particularly with complex settings and limited customization options. - Users express frustration with **limited customization** options in NetSuite, impacting functionality and integration across workflows. - Users find NetSuite to have a **not user-friendly** interface, causing frustration during setup and navigation. #### What Are Recent G2 Reviews of NetSuite? **["Highly Customizable and Efficient ERP,"](https://www.g2.com/survey_responses/netsuite-review-8185079)** **Rating:** 4.5/5.0 stars _— Sandeep k._ [Read full review](https://www.g2.com/survey_responses/netsuite-review-8185079) **["Robust Role-Based Security, Custom Dashboards, and Solid P2P Management"](https://www.g2.com/survey_responses/netsuite-review-13170614)** **Rating:** 4.0/5.0 stars _— Arfa Z._ [Read full review](https://www.g2.com/survey_responses/netsuite-review-13170614) ### [iMIS](https://www.g2.com/products/imis/reviews) iMIS® is designed to meet the unique management needs of associations, unions, regulatory bodies, and non-profits. It has all the features you need to manage your organization efficiently with dashboards and reporting, a powerful API with hundreds of proven integrations, and an optional Web CMS. Powered by Microsoft Azure, iMIS provides automatic upgrades, enterprise-grade data security, and reliable performance at scale. **Average Rating:** 4.2/5.0 **Total Reviews:** 236 #### How Do G2 Users Rate iMIS? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.5/10) - **Fundraising:** 6.1/10 (Category avg: 8.0/10) - **Reporting:** 8.4/10 (Category avg: 7.9/10) - **Donor Communications:** 6.8/10 (Category avg: 7.9/10) #### Who Is the Company Behind iMIS? - **Seller:** [Advanced Solutions International (ASI)](https://www.g2.com/sellers/advanced-solutions-international-asi) - **Company Website:** https://www.advsol.com/ - **Year Founded:** 1991 - **HQ Location:** Alexandria, Virginia - **Twitter:** @iMISbyASI (5,746 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/advanced-solutions-international-inc./ (257 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Executive Director - **Top Industries:** Non-Profit Organization Management, Hospital & Health Care - **Company Size:** 83% Small, 16% Medium #### What Do G2 Reviewers Say About iMIS? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of iMIS, praising its seamless integration and responsive support team. - Users value the **flexibility and customization** of iMIS, making it an essential tool for managing member needs. - Users commend the **excellent customer support** from ASI, noting its responsiveness and dependability for their needs. - Users appreciate the **flexibility and customizability** of iMIS, enabling tailored solutions for their associations and foundations. - Users value the **easy integrations** of iMIS, enhancing workflow efficiency and connectivity with other platforms. ##### Cons - Users note a **steep learning curve** with iMIS, emphasizing the need for improved training resources to navigate the system. - Users find the **complexity of configuration** in iMIS EMS can be overwhelming and time-consuming during setup. - Users face **limited customization** with iMIS, making it challenging to meet specific organizational needs effectively. - Users often face **technical issues** with iMIS, which complicate usage and hinder overall efficiency. - Users find the **high fees** for iMIS, including module costs, quite frustrating and challenging for novices. #### What Are Recent G2 Reviews of iMIS? **["All-in-One Integrated Platform That’s Easy to Customize"](https://www.g2.com/survey_responses/imis-review-13061664)** **Rating:** 4.0/5.0 stars _— michelle m._ [Read full review](https://www.g2.com/survey_responses/imis-review-13061664) **["iMIS is great!"](https://www.g2.com/survey_responses/imis-review-7166529)** **Rating:** 4.0/5.0 stars _— Tamara R._ [Read full review](https://www.g2.com/survey_responses/imis-review-7166529) ### [Tessitura](https://www.g2.com/products/tessitura/reviews) Unify operations. Deepen customer relationships. Grow revenue. Tessitura is a nonprofit technology company dedicated to helping arts and culture organizations thrive. Our comprehensive CRM platform is built specifically for the cultural sector, integrating ticketing, fundraising, memberships, marketing, education and business insights into one powerful system to fuel your mission’s success. Tessitura’s unified CRM provides a comprehensive, 360-degree view of every individual who interacts with your organization — whether they’re a ticket buyer, donor, member, volunteer or student. All customer interactions, from purchases and contributions to communications and preferences, are captured in a single, accessible profile. This centralized data enables teams across departments to personalize engagement, track relationships over time and make data-driven decisions. The platform also supports complex relationship mapping — connecting individuals to households, schools, foundations and networks — while maintaining industry-leading security and user permissions. With Tessitura, customer data becomes a strategic asset, powering insights, workflows and lifelong engagement. Key features include: Ticketing & admissions Sell any type of ticket — general admission, timed entry or reserved seating — with flexible tools for dynamic pricing, subscriptions and promotions. Fundraising & memberships Manage the full donor lifecycle, from online giving to major gifts and planned giving, with integrated stewardship and campaign tracking. Marketing Use behavioral data to create targeted, multichannel campaigns that drive engagement and revenue. Business insights Make data-driven decisions with drag-and-drop analytics, customizable dashboards and cross-departmental insights. Mobile & e-commerce Deliver seamless, branded experiences for ticketing, donations and memberships — optimized for mobile. More than software … a community. Tessitura supports over 800 organizations in 10 countries, including theaters, museums, zoos, aquariums and symphonies. Our team provides 24/7 support and expert guidance to help organizations grow revenue and build lasting engagement. Tessitura is a proven, scalable solution tailored to the unique needs of the cultural sector. **Average Rating:** 3.8/5.0 **Total Reviews:** 77 #### How Do G2 Users Rate Tessitura? - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.5/10) - **Fundraising:** 7.6/10 (Category avg: 8.0/10) - **Reporting:** 7.8/10 (Category avg: 7.9/10) - **Donor Communications:** 8.3/10 (Category avg: 7.9/10) #### Who Is the Company Behind Tessitura? - **Seller:** [Tessitura Network](https://www.g2.com/sellers/tessitura-network) - **Company Website:** https://www.tessituranetwork.com - **Year Founded:** 2002 - **HQ Location:** Dallas, TX - **Twitter:** @tessnetwork (3,088 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/969482/ (475 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Performing Arts, Non-Profit Organization Management - **Company Size:** 65% Medium, 29% Small #### What Do G2 Reviewers Say About Tessitura? _AI-generated summary from verified user reviews_ ##### Pros - Users admire the **incredible customer support** from Tessitura, highlighting the team's helpfulness and responsiveness. - Users appreciate the **robust system** of Tessitura, which offers extensive functionalities and excellent customer support. - Users find the **ease of use** of Tessitura remarkable, facilitating access and management of their comprehensive database. - Users value the **helpful customer support** and responsive team, enhancing the overall experience with Tessitura. - Users value Tessitura for its **robust data analytics** , enhancing productivity and supporting informed decision-making in organizational activities. ##### Cons - Users find the **difficult learning** curve of Tessitura challenging, especially for newcomers and those unfamiliar with CRM systems. - Users find the **steep learning curve** of Tessitura challenging, especially those unfamiliar with complex systems or CRMs. - Users find a **steep learning curve** with Tessitura, especially for newcomers unfamiliar with CRM systems. - Users find Tessitura's **complexity daunting** , making it difficult for new staff to navigate and troubleshoot efficiently. - Users find the **complexity issues** of Tessitura challenging, making it hard to learn and use effectively. #### What Are Recent G2 Reviews of Tessitura? **["Comprehensive Features and Flexible Solutions, Backed by Excellent Resources"](https://www.g2.com/survey_responses/tessitura-review-11917954)** **Rating:** 4.5/5.0 stars _— chax r._ [Read full review](https://www.g2.com/survey_responses/tessitura-review-11917954) **["Cincinnati Opera Review"](https://www.g2.com/survey_responses/tessitura-review-13021121)** **Rating:** 4.5/5.0 stars _— Verified User in Performing Arts_ [Read full review](https://www.g2.com/survey_responses/tessitura-review-13021121) ### [Blackbaud Luminate Online](https://www.g2.com/products/blackbaud-luminate-online/reviews) Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission. **Average Rating:** 3.1/5.0 **Total Reviews:** 64 #### How Do G2 Users Rate Blackbaud Luminate Online? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.5/10) - **Fundraising:** 9.2/10 (Category avg: 8.0/10) - **Reporting:** 10.0/10 (Category avg: 7.9/10) - **Donor Communications:** 5.0/10 (Category avg: 7.9/10) #### Who Is the Company Behind Blackbaud Luminate Online? - **Seller:** [Blackbaud](https://www.g2.com/sellers/blackbaud) - **Year Founded:** 1981 - **HQ Location:** Charleston, South Carolina - **Twitter:** @blackbaud (32,521 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/162724/ (3,233 employees on LinkedIn®) - **Ownership:** NASDAQ:BLKB #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management - **Company Size:** 54% Medium, 26% Small #### What Do G2 Reviewers Say About Blackbaud Luminate Online? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **organization of documents** within Blackbaud Luminate Online, enhancing their overall experience with the CMS. ##### Cons - Users find the **clunky interface** of Blackbaud Luminate Online frustrating and not user-friendly. - Users find the **limited customization** of Blackbaud Luminate Online to be outdated and not user-friendly. #### What Are Recent G2 Reviews of Blackbaud Luminate Online? **["Luminate Online Reveiw"](https://www.g2.com/survey_responses/blackbaud-luminate-online-review-8061159)** **Rating:** 4.0/5.0 stars _— Kayla V._ [Read full review](https://www.g2.com/survey_responses/blackbaud-luminate-online-review-8061159) **["Luminate Online - more than it seems"](https://www.g2.com/survey_responses/blackbaud-luminate-online-review-8755784)** **Rating:** 4.5/5.0 stars _— Verified User in Non-Profit Organization Management_ [Read full review](https://www.g2.com/survey_responses/blackbaud-luminate-online-review-8755784) ### [Patron Management](https://www.g2.com/products/patron-management/reviews) Leap Patron Management is a comprehensive solution designed specifically for arts and culture organizations to enhance their ticket sales, boost donations, and foster deeper connections with their patrons. This innovative platform is built entirely on Salesforce through their CRM called PatronManager, providing users with a powerful toolset to manage various aspects of their operations seamlessly. By integrating fundraising management, box office capabilities, and dynamic reporting tools, Leap Patron Management offers a centralized solution that caters to the unique needs of theaters, operas, museums, and other arts and culture institutions. The target audience for Leap Patron Management includes arts and culture organizations seeking to optimize their operational efficiency and improve patron engagement. With this solution, users can easily track ticket sales, manage donor information, and analyze performance metrics, enabling them to make informed decisions that grow their events. Beyond selling tickets, Leap Patron Management’s box office system empowers organizers to build deeper, more personal connections with their audience. With all ticketing, order history, and donor data centralized in one place, organizers will have a fuller picture of their patrons to know who to target for donations, all while streamlining contributions, tracking progress, and raising more funds. Plus, this CRM system is mobile-friendly so organizers can manage their entire business in the palm of their hand, allowing them to sell tickets, look up order histories, or capture other important details on or offsite. Track audience activity, learn what patrons love about the events, and how to keep them coming back for more. Easily create compelling email campaigns and send them out directly from the Leap Patron Management system. Then, easily monitor engagement stats by campaign to see how each one impacts ticket sales. View results, sales goals, and analytics in one place with Leap Patron Management’s powerful, customized reports. Run cross-departmental reports with their report builder to identify frequent ticket buyers who haven’t donated yet, efficiently create unlimited custom charts and graphs, as well as have all reports automatically emailed to team members. By utilizing Leap Patron Management, arts and culture organizations can leverage data-driven insights to cultivate stronger relationships with their patrons, raise more money, and enhance their event experiences. **Average Rating:** 3.6/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Patron Management? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.5/10) - **Fundraising:** 8.3/10 (Category avg: 8.0/10) - **Reporting:** 1.7/10 (Category avg: 7.9/10) - **Donor Communications:** 6.7/10 (Category avg: 7.9/10) #### Who Is the Company Behind Patron Management? - **Seller:** [Leap Event Technology](https://www.g2.com/sellers/leap-event-technology) - **HQ Location:** Pittsburgh, PA - **Twitter:** @leapeventtech (233 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/leapeventtech/ (256 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Performing Arts - **Company Size:** 86% Small, 14% Medium #### What Are Recent G2 Reviews of Patron Management? **["PatronManager helps you do more"](https://www.g2.com/survey_responses/patron-management-review-7433405)** **Rating:** 5.0/5.0 stars _— Mia S._ [Read full review](https://www.g2.com/survey_responses/patron-management-review-7433405) **["Patron Manager is useful, but somewhat costly"](https://www.g2.com/survey_responses/patron-management-review-5060399)** **Rating:** 4.0/5.0 stars _— Verified User in Non-Profit Organization Management_ [Read full review](https://www.g2.com/survey_responses/patron-management-review-5060399) ### [CiviCRM](https://www.g2.com/products/civicrm/reviews) CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents. **Average Rating:** 3.9/5.0 **Total Reviews:** 49 #### How Do G2 Users Rate CiviCRM? - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.5/10) - **Fundraising:** 8.3/10 (Category avg: 8.0/10) - **Reporting:** 7.9/10 (Category avg: 7.9/10) - **Donor Communications:** 8.5/10 (Category avg: 7.9/10) #### Who Is the Company Behind CiviCRM? - **Seller:** [CiviCRM](https://www.g2.com/sellers/civicrm) - **Year Founded:** 2005 - **HQ Location:** San Francisco, CA - **Twitter:** @civicrm (2,981 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3153504/ (3 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Information Technology and Services - **Company Size:** 65% Small, 5% Medium #### What Are Recent G2 Reviews of CiviCRM? **["Flexible software that grows with your organization"](https://www.g2.com/survey_responses/civicrm-review-7769389)** **Rating:** 4.5/5.0 stars _— Andy B._ [Read full review](https://www.g2.com/survey_responses/civicrm-review-7769389) **["Lots of functionality if you are willing to figure it out"](https://www.g2.com/survey_responses/civicrm-review-8510392)** **Rating:** 4.0/5.0 stars _— Michelle B._ [Read full review](https://www.g2.com/survey_responses/civicrm-review-8510392) ### [ClearView CRM](https://www.g2.com/products/clearview-crm/reviews) Cloud-based ClearView CRM is fundraising software that supports nonprofits' efforts to raise money and manage donor services departments. It includes constituent relationship management; business intelligence and reporting; operational tools like data import/export, list segmentation/selection, and gift processing; wealth screening; and a mobile app for frontline fundraisers. Features --Powerful constituent relationship management: complete profiles--with touches and contacts, giving history, interests, demographics and more--coupled with opportunities management to coordinate and automate activities, communications and other efforts in pursuit of donations, including major and planned gifts. --Operational tools like list selection/segmentation for large, complex online and offline direct-mail campaigns, gift processing, data import/export and more. --Hundreds of built-in reports on gifts, donors, pipelines, trends, and more, and intuitive ad hoc reporting and business intelligence tools that let organizations --Free mobile app, ClearView CRM Mobile. **Average Rating:** 3.5/5.0 **Total Reviews:** 29 #### How Do G2 Users Rate ClearView CRM? - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind ClearView CRM? - **Seller:** [Doubleknot](https://www.g2.com/sellers/doubleknot-02ae4e3f-8a34-4c18-919c-7432bed66faa) - **Year Founded:** 1987 - **HQ Location:** Amherst, NY - **Twitter:** @ClearViewCRM (110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/439282/ (18 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Fund-Raising - **Company Size:** 52% Medium, 31% Large #### What Are Recent G2 Reviews of ClearView CRM? **["Great Front End User Interface"](https://www.g2.com/survey_responses/clearview-crm-review-270962)** **Rating:** 4.5/5.0 stars _— Verified User in Individual & Family Services_ [Read full review](https://www.g2.com/survey_responses/clearview-crm-review-270962) **["Great for Prospect Management"](https://www.g2.com/survey_responses/clearview-crm-review-550327)** **Rating:** 4.5/5.0 stars _— Molly O._ [Read full review](https://www.g2.com/survey_responses/clearview-crm-review-550327) Spotlight Categories [Job Search Sites](https://www.g2.com/categories/job-search-sites) [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) [ETL Tools](https://www.g2.com/categories/etl-tools) [Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software) [SaaS Backup Software](https://www.g2.com/categories/saas-backup) Similar Categories - [Admission-Based Nonprofit](/categories/admission-based-nonprofit) - [Donor Management](/categories/donor-management) - [Donor Prospect Research](/categories/donor-prospect-research) - [Fundraising](/categories/fundraising) - [Human Services](/categories/human-services) - [Nonprofit Accounting](/categories/nonprofit-accounting-software) - [Nonprofit Payment Gateway](/categories/nonprofit-payment-gateway) - [Other Nonprofit](/categories/other-nonprofit) - [Volunteer Management](/categories/volunteer-management) [Browse Nonprofit CRM Themes](/categories/nonprofit-crm/themes) Benefits of Nonprofit CRM Software with Sales POS capabilities include: Aggregates on-site and online sales transactions to track in constituent profiles and to assist with account reconciliation. Below are the top-rated Nonprofit CRM Software with Sales POS capabilities, as verified by G2’s Research team. Real users have identified Sales POS as an important function of Nonprofit CRM Software. Compare different products that offer this feature so you can decide which is best for your business needs. Top Tools at a Glance | | Free fundraising campaigns with donor CRM | User Review "No-Code Setup That Saves Time and Money" | | | Fee-free fundraising with integrated donor CRM | User Review "Effortless Fundraising with No Processing Fees" | | | Donor retention tracking with engagement scoring | User Review "All-in-One Database with an Exceptionally Helpful Bloomerang AI Assistant" | | | Embeddable donation forms with pay-per-use pricing | User Review "Ideal for recurring donations - professional interface, but sometimes the site bugs" | | | Fundraiser-facing donor CRM with dual-view architecture | User Review "Robust Data Model and SKY API Enable Powerful Nonprofit Integrations" | | | Donor tracking with automated stewardship workflows | User Review "All-in-One Platform That Keeps Everything in One Place" | | | Donor and volunteer tracking with Salesforce customization | User Review "Effortless Donation and Volunteer Tracking" | | | Membership operations with program registration tracking | User Review "Easy to Navigate, Reliable Performance—Daxko Keeps Our Programs Organized" | | | Donor acknowledgment and retention tracking workflows | User Review "Top-Notch Support: Chatbot, Helpline, and Clear Webinars" | * * * Show More * * * ## How Do You Choose the Right Nonprofit CRM Software? ### What You Should Know About Nonprofit CRM Software ### What is Nonprofit CRM Software? Traditionally, businesses engaging in sales use [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to align strategy and outreach with documented customer interactions. Having a holistic view of the customer allows businesses to make smarter decisions and craft the perfect pitch to drive revenue, while optimizing staff productivity. In a similar vein, nonprofit organizations rely on specialized versions of these solutions to achieve marketing, fundraising, and outreach goals. For nonprofit CRM software, constituent (as opposed to customer) relationship management better captures its essence. Often, nonprofit CRM software and [donor management software](https://www.g2crowd.com/categories/donor-management) are used interchangeably. Nonprofit CRM software can be distinguished from donor management software by the increased level of constituent data management and integration with other software that broadly improve nonprofit operations in multiple departments. Nonprofit CRM solutions provide all the essential tools an organization needs to track and manage their relationships with constituents, which include donors, alumni, volunteers, members, and event attendees. Nonprofits can record an individual’s past engagement and all relevant biographical data, informing fundraising and marketing strategies and optimizing data reporting processes. These solutions allow nonprofits to capture a detailed picture of their supporters and tailor their engagement goals accordingly. Nonprofit CRM software elevates an organization’s success in cultivating and retaining donors and volunteers. Key Benefits of Nonprofit CRM Software - Strengthen donor cultivation by collecting deeper biographical insights - Track and manage a diverse base of constituents - Improve marketing outreach to targeted supporter groups - Integrate multiple data points into one centralized constituent profile - Reduce administrative burden by automating stewardship and data reporting processes ### Why Use Nonprofit CRM Software? Nonprofit CRM software enables organizations to collect a broad range of important information about their prospective and current donors and supporters. These solutions organize constituent data and unify reporting, fundraising, receipting, contact, and email functions into one centralized, customizable location. When equipped with this 360-degree view, nonprofits manage their relationships more effectively and achieve stronger fundraising results. Armed with this information, staff are empowered to tailor marketing campaigns for specific donors, strategize prospect lists for annual appeals, and streamline the cultivation pipeline when multiple staff members are engaged with constituents. Nonprofit CRM software collects and integrates vital constituent information, including: - Biographical information - Donation and membership fee history - Event attendance - Familial, organizational, and corporate connections - Philanthropic interests and giving history - All past and present points of communication with the organization ### Who Uses Nonprofit CRM Software? Nonprofits use nonprofit CRM software to manage their constituents. From fundraising staff to marketing, PR, and finance staff, nonprofit CRM software has the functionality to serve a variety of needs to improve relationships and achieve fundraising and engagement goals. These solutions work for nonprofit organizations of all kinds, including colleges and universities, museums and cultural institutions, advocacy and grassroots groups, human services organizations, conservation groups, etc. Any nonprofit that needs to engage with a constituent base for philanthropic and volunteer support benefits greatly from using nonprofit CRM software. Key nonprofit staff who may use this software include: **Fundraising and development staff —** Fundraising and development staff use nonprofit CRM software to manage all contact points with each constituent. Knowing a constituent’s previous giving history, event attendance, and personal interests and hobbies helps fundraisers have more insight to inform their future interactions with a prospect or current donor. Similarly, grant writers use this software to track all public and private grant-related deadlines throughout the submission process. Through nonprofit CRM software, fundraising and development staff segment out specific constituents to target for cultivation events, annual gift renewals, or other related stewardship tasks. They can also look at appeal response rates to see how fundraising campaigns perform year over year. **Marketing and communications staff —** Marketing and communications staff rely on insights gained from the robust constituent profiles housed in their nonprofit CRM software. These solutions allow for segmented target groups, which could include lapsed donors, previous volunteers, program-specific donors, and so on. Marketers use this information to create relevant content for any given demographic or data parameter. For example, a nonprofit CRM software can allow marketing and communications staff to identify all constituents between a certain age range to send a promotional email for an organization’s associate board or young professionals group. Or they can tailor event invitations for invitees who attended a previous year. **Event staff —** Event staff monitor event attendance and performance through nonprofit CRM software, typically for fundraising galas and special donor events. These solutions allow for registration form integration to import ticket sales, guest names, and even dietary restrictions directly into the constituent’s profile. This automation assists event staff in building seating charts, identifying catering needs, and ensuring event goals are on track. **Finance staff —** Finance staff use nonprofit CRM software as an additional tool to keep track of all revenue and expenses, in addition to their own [nonprofit accounting software](https://www.g2.com/categories/nonprofit-accounting). Typically, finance staff and fundraising staff will collaborate to conduct monthly, quarterly, or annual reconciliation to ensure what is tracked in the nonprofit CRM software also matches up with the accounting software records. Finance staff can use nonprofit CRM software for specialized revenue reports broken out by constituent type and time period. ### Nonprofit CRM Software Features Nonprofit CRM software often contains the following features: **Robust constituent profiles —** Track and quickly update all relevant background information about constituents, empowering fundraising staff to cultivate leads more efficiently. Create custom fields depending on the specificity of information being tracked. **Reporting —** Nonprofit staff collect a variety of data related to fundraising, event attendance, marketing metrics, and communications. Nonprofit CRM software removes the administrative burden of referencing multiple programs to view all the data. By centralizing and visualizing this data, these solutions provide almost instant turnaround for all reporting needs, and in a digestible format. **Revenue management —** Nonprofit CRM software simplifies the gift recording and tracking process, particularly with online giving. A donor or event attendee’s contact information automatically populates a record, saving time on manual data entry. These solutions can be preset to code donations or registration fees to the desired attribution. **Task automation —** Nonprofit CRM software eases or entirely removes many administrative tasks that compete with other priorities. Users have the option to schedule email blasts, contact reminders, gift acknowledgements, and more. These solutions also integrate with [email platforms](https://www.g2.com/categories/email) to remind fundraising and marketing staff about important follow-up tasks with constituents. They often have the ability to flag and prevent duplicated information and records from cluttering the database as well. **Event management —** Nonprofit CRM software provides all the tools an organization needs to run a successful event. From attendance tracking, to payment processing, to establishing ticket levels, and even post-event analysis, these solutions assist with planning and implementing the crucial events that contribute to overall fundraising success. **Constituent segmentation —** As an organization’s support base grows, fundraising and marketing staff require the option to build segmented lists for constituents that meet certain criteria. By categorizing constituents in certain ways, targeted campaigns are more likely to succeed. **Integration and customization —** By default, nonprofit CRM software provides organizations with a large number of functions and a lot of capability. However, the option to integrate additional systems into the software can ensure a greater range of data capture. These options could include [nonprofit accounting software](https://www.g2.com/categories/nonprofit-accounting), [event registration and ticketing software](https://www.g2.com/categories/event-registration-ticketing), and [donor prospect research software](https://www.g2.com/categories/donor-prospect-research). Additionally, nonprofit CRM software offers an extremely customizable platform for organizations to tailor it to their specific needs, ensuring that the appropriate information can be recorded for any given constituent base. **Mobile access —** For many fundraising and marketing staff, on-the-go workflows often require real-time access to their nonprofit CRM software. This option allows for constituent profiles to be accessed and updated as needed, perhaps at a networking event or after a promising one-on-one donor lunch. Other Features of Nonprofit CRM Software: [Automated Reports Capabilities](https://www.g2.com/categories/nonprofit-crm/f/automated-reports), [Lead Management Capabilities](https://www.g2.com/categories/nonprofit-crm/f/lead-management), [Online Portal Capabilities](https://www.g2.com/categories/nonprofit-crm/f/online-portal), [Sales POS Capabilities](https://www.g2.com/categories/nonprofit-crm/f/sales-pos) ### Trends Related to Nonprofit CRM Software As traditional CRM software continues to adapt, nonprofit CRM software will likely benefit from ongoing trends such as: **Voice command —** In the same way that voice commands have optimized smartphone and similar devices, nonprofit CRM software will see some functionality for voice commands to allow users to access information more quickly, whether through desktop or mobile. **Mobile optimization —** As nonprofits begin to engage younger generations who are digital natives, mobile optimization for all nonprofit CRM software features will be a priority. From building text-to-give or text-to-register features to increasing the accessibility that fundraisers have via the mobile application, ensuring that desktop and mobile experiences not only integrate but match each other in efficacy will be vital. Fundraising and marketing staff spend a great deal of time engaging in the community and, therefore, need access to a useful mobile solution. **Scalability —** Much like [donor management software](https://www.g2crowd.com/categories/donor-management), nonprofit CRM software serves nonprofits of all sizes. Typically, these solutions offer price points based on the total number of constituent records, as well as the total number of software users. Nonprofits should be critical in evaluating both the existing constituent base and the intended growth of new supporters and donors including associated goals in doing so. Certain nonprofit CRM software are optimized for small to midsize organizations as opposed to large organizations. Cloud-based nonprofit CRM software are another rising solution within the nonprofit sector, allowing for easier remote access and on-demand scalability as an organization grows. ### Potential Issues with Nonprofit CRM Software Nonprofit CRM software excels at providing customization suited to an organization’s specific needs. Depending on the solution, users should expect a degree of staff training, data migration, module and platform integration, and sometimes design configurations. These can require resources that an organization may not have initially budgeted for but should still be considered if nonprofit CRM software will boost a nonprofit's long-term fundraising and engagement goals. These solutions are far more robust with the functionality they provide to nonprofits. Before considering a nonprofit CRM software, users should determine the needs of their organization. A donor management software may be better suited to smaller organizations working with a limited budget. If marketing and event staff do not use the solution, nonprofits could be wasting money on additional features and user profiles. ### Software and Services Related to Nonprofit CRM Software Nonprofit CRM software broadly serves a nonprofit’s technological needs. Within the nonprofit software ecosystem, this solution allows for various integration points with the following: [**Fundraising software**](https://www.g2crowd.com/categories/fundraising) **—** Fundraising software powers the giving insights that a nonprofit CRM solution stores. Being able to integrate donations from online and manual entry is important to keep constituent records as accurate as possible and allows users to monitor fiscal year progress against goals for a fundraising team. [**Donor management software**](https://www.g2crowd.com/categories/donor-management) **—** Donor management software is often interchangeable with a nonprofit CRM solution, but the difference lies in the depth of customization and categorization for different constituent types. Donor management software can be a more effective option for smaller organizations that don’t have a large variety of constituent types to manage but still need to track relationships with ongoing prospects and existing donors. [**Donor prospect research software**](https://www.g2crowd.com/categories/donor-prospect-research) **—** Donor prospect research software gathers a broad range of biographical and other pertinent information about prospects and existing donors to integrate into their records. These solutions inform fundraising teams about where prospects and donors have given before, their income level, their professional affiliations, and more, empowering fundraisers to steward each individual accordingly. [**Nonprofit accounting software**](https://www.g2crowd.com/categories/nonprofit-accounting) **—** Nonprofit accounting software that integrates with nonprofit CRM solutions ensures all donations are captured and centralized in one system, reducing duplicate data entry and easing the reconciliation process for audits. [**Nonprofit payment gateway software**](https://www.g2crowd.com/categories/nonprofit-payment-gateway) **—** Nonprofit payment gateway software integrates with nonprofit CRM solutions to import ticket sales, event registrations, and other revenue sources generated from online forms. These solutions can be customized to ensure each response to a form is coded properly and automatically, reducing time spent on data entry.