Front Reviews & Product Details

I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern. Review collected by and hosted on G2.com.

My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option Review collected by and hosted on G2.com.

Being able to have multiple streams of email communication in one place and being able to internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me. Review collected by and hosted on G2.com.

Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it.

I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode. Review collected by and hosted on G2.com.

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com.

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com.

I use Front for my HOA and Property Management business and it really helps with triaging and delegating customer emails. I like how it allows our team to collaborate easily on email conversations and assign tasks to the right people. The features I appreciate most are the internal comments and tracking of response times. The internal comments are great because they prevent us from forwarding or accidentally sharing email information with clients. Plus, they let my team chat and attach documents or screenshots to ensure we provide the best response or solution for our customers. Tracking response times is really helpful for identifying team members who might need assistance or are overloaded. Review collected by and hosted on G2.com.

Some of the UI can be clunky and difficult for our less tech savvy employees to pick up. Setup was cumbersome and difficult in leading the rest of the team on how to setup their channel. Wish it was more plug and play or had someone to walk the team through it. We are a small business without a dedicated IT team. Review collected by and hosted on G2.com.

I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature is incredibly valuable as it keeps everything in one place, eliminating the need to jump between multiple systems. I also love being able to share emails among team members effortlessly, which enhances collaboration and ensures everyone stays informed. The API integrations are amazing, in addition to the out-of-the-box integrations. Additionally, the initial setup of Front for my team was super easy, which made the transition smooth and hassle-free. This compelling ease of use, combined with its robust functionality, contributes significantly to why I would highly recommend Front to a friend or colleague, rating it a 10 out of 10. Review collected by and hosted on G2.com.

The form submission feature in Front could use some improvement. I feel that it is important to keep as many features available for small customers or startups. Additionally, it would be very useful if it were more obvious when someone submits a chat. Review collected by and hosted on G2.com.

What's best about front is to know exactly what emails each user has to be involved with, but also the ability to manage an email amongst other groups. For example there might be an email that comes to a Customer Service team but it's actually best for Finance, well taking that email and simply applying it to the other group is super simple and doesn't create the same confusion that just forwarding does. It's also really easy to use. There's barely any learning curve needed. Review collected by and hosted on G2.com.

The only real downfall I've been able to find is that it can get a little tricky in creating rules. Some rules will fire and they're simple to understand but if I can create a filter in the searchbar that returns results, the same filters for a rule should yield the same and it sometimes doesn't. Review collected by and hosted on G2.com.

I work as a payments support agent and Front has made my daily work so much smoother. Having one shared inbox keeps everything organized, and I really like being able to assign emails, leave comments for teammates, and see the full conversation history in one place. It saves me a lot of time and helps avoid duplicate replies. It’s also very intuitive, so new colleagues learn it quickly. Review collected by and hosted on G2.com.

The only thing I dislike is when they roll out a new UI update. It usually takes me a little time to adapt, and right after the update the app can feel slower or a bit glitchy until it stabilizes. It’s not a deal breaker, but it can be frustrating in the first days after an upgrade. Review collected by and hosted on G2.com.

I love how Front is incredibly fast, which enhances my productivity when communicating with customers. The new AI-generated tool is fantastic for ensuring that my messages are professionally worded and free of spelling errors, providing me with confidence in my customer interactions. Additionally, the ease of navigation within the app is superb; every necessary function has its tab, making it seamless to manage messages and tasks. This organization makes it remarkably simple to customize messages, and everything feels intuitively placed. The app's setup was also quick and hassle-free, thanks to my team's support, allowing me to get started with minimal downtime. Overall, Front is an excellent tool that I would highly recommend, as reflected by my rating of 10 out of 10. Review collected by and hosted on G2.com.

I feel like the timestamps on the messages could be improved. When sending a message, the timestamps can sometimes be inaccurate, registering the time as a full minute ahead even if only seconds have passed. This causes confusion, especially during work where accurate timestamps are necessary. Review collected by and hosted on G2.com.

I use Front daily in my job for seamless client communication, which is crucial as our firm relies on this for all client interactions. Front's shared inboxes are particularly invaluable for collaboration within our team, ensuring that if one person is offline, another team member can step in and manage the work without any issues. This feature, alongside the assign feature, enhances our efficiency by allowing us to swiftly delegate incoming threads to pertinent team members based on client requirements. Additionally, Front's ability to link with other necessary tools and websites streamlines our day-to-day operations. Features like the sidebar and the shared inbox further ease our workflow, and Front’s analytics tools are great for keeping track of employee performance despite needing some improvements. The initial setup was smooth, thanks to Front's supportive team, which remains proactive by continuously working with our product team to introduce new AI-powered workflow features, showcasing their commitment to innovation. Review collected by and hosted on G2.com.

I feel Front could improve on its analytics. The analytics reports do not accurately depict employee performance because they use generic metrics that do not account for the different expectations across various job roles within the firm. As a result, these reports are not the best indicators of performance, especially for employees working in different profiles with unique expectations. Review collected by and hosted on G2.com.

I work on a quickly growing team supporting my companies most valuable customers, and most of my communication is through email. When I think about what I want in an email client, I need it to have a functional UI, to be searchable, help me organize. Anything it can do beyond that is either superfluous or irritating. Or so I thought.

Not only does Front have a number of features that hit on those specific needs, but it adds something I would never have thought I wanted.

I find the Front UI to be generally easy to read, and understandable, and fits within the context of existing email clients that I didn't need to re-learn how to email. The search works well, and adding an ID and the ability to link to an email thread has been useful in note taking and communicating with my greater team. The rules capabilities however are awesome. The ability to create a dataset to power a dynamic rule, incredible. I can write one rule to organize emails from all my accounts, leveraging a table to direct them as needed, and when I get a new account all I have to do is write one row into this table and I am confident it already works.

The feature that is new to me, though, is the ability to create and leverage shared inboxes. My emails can live in both a personal and shared inbox. I have control over which ones get shared so I have all the privacy I need, but when I need to take time off or am inundated by requests, I know my team has access to my messages already organized by account to help me out. Front makes this process a breeze and I couldn't work any other way now. I can take time off with confidence and relax while I'm away. Review collected by and hosted on G2.com.

There are a few things in the UI that could be improved. I find that getting back from the settings page to be somewhat confusing and I do wish the side bar was more uniform. I know some of that is my particular set up, but it does end up looking incongruous. Review collected by and hosted on G2.com.