
In the years that we've been working with DR, the representatives have been nothing short of supportive. The main reason why I would recommend DR to friends or colleagues is due to the service and expertise received over the years. Review collected by and hosted on G2.com.
We haven't had the opportunity to fully explore all parts of DR's offering to say that we have a specific dislike. But I would say that DR needs to simplify their offering and value proposition in order to stand out among the sea of competing providers and products. (i.e. be known for one absolutely strong and unique selling value proposition) Review collected by and hosted on G2.com.
Very helpful on private store concept and provide the foundation for business growth Review collected by and hosted on G2.com.
Localization could be improved like local language system, payments, registration method etc. Review collected by and hosted on G2.com.
Digital River's best offering for my business is enabling global sales. We are a growing software company and Digital River enables us to sell to hundreds of countries. They take care of the currency conversion, payment methods, tax and compliance in all of those countries for our checkout which we would not be able to replicate in house and maintain our profit margin. Review collected by and hosted on G2.com.
Hosted checkout and working with the account teams to have developers overseas make changes. The account team is responsive and tries but way too much gets lost in translation. A giant adult game of telephone. I have to meticulously QA to avoid egregious errors shipping to production. Review collected by and hosted on G2.com.
- Dedicated team for our account.
- Global Ecommerce Insider newsletter.
- They hold themselves accountable and are transparent. Review collected by and hosted on G2.com.
- Web development projects can be long and are slow to be brought to the Market.
- Asking for follow up and updates on email threads, projects, and questions are typical from the client. Review collected by and hosted on G2.com.
Digital River offers the ability to outsource eCommerce solutions and not have to deal with the hassle that comes with being the merchant of record. Digital River integrates well with our CMS, AEM. Review collected by and hosted on G2.com.
Expensive; can take a long time to launch new initiatives. Review collected by and hosted on G2.com.
Great platform for eCommerce in all countries around the world Review collected by and hosted on G2.com.
Although it's being improved constantly, some parts of the platform are not according to current technical standards.. Review collected by and hosted on G2.com.
Security policies are great and easy for users to make payments.
Best I like is less fancy screens and more productive payment gateway.
We have 50,000 plus contacts and never heard of issues like performance or payment gateway down for many hours. Review collected by and hosted on G2.com.
Few years back we had an issue where DR payment gateway was error out and many transactions were failed. Digital river was not able to reprocess those transactions or was not able to provide transaction details.
I hope they have evolved now and have better retry mechanism.
But that just one incident. Review collected by and hosted on G2.com.
In my experience working with Digital River, they have always been willing to put in the extra work and time to make sure that everything is running smoothly. Their friendly staff is always eager to jump into the next project and are extremely helpful through till completion. Review collected by and hosted on G2.com.
The only dislike would be the time difference between the US and the UK office, but with their office in Minnesota always willing to lend a hand they try to mitigate this issue. Review collected by and hosted on G2.com.
Before using Digital River (DR) we sold ~$100M in software thru licensing & box sales for customers from BtC all the way to FedGov. We knew there was a growing need for a software solution somewhere in the middle, if the potential partner had already done the hard work of having access to all the right software licensing master keys. Digital River was that partner. They made the online integration easy/seamless. Review collected by and hosted on G2.com.
Not much. They were straight-up good provider/partner. Review collected by and hosted on G2.com.
Digital River is leading the way when it comes to providing Ecomm solution for digital download and digital right management.
What I like best about DR is the one stop shop solution as the DR team can not only manage ecomm needs but also marketing and payment needs. I think it is ideal when you cannot afford to hire big teams and you are still trying to find your marks in the digital world. Review collected by and hosted on G2.com.
I did not dislike anything about the solution but would not value Customer Service as much as their other services.
Updates could be a bit more regular. Review collected by and hosted on G2.com.
The seamless integration of a non digital river browse solution upto the shopping cart with the checkout of the Digital River Commerce solution as well as the handling and managing of the fulfillment program was very impressive, with minimal impact to the customer experience. Review collected by and hosted on G2.com.
The inability of the Digital River solution to manage and maintain product catalog information for configured SKU's was a limitation. Review collected by and hosted on G2.com.