Digital River
Digital River
4.0 out of 5 stars
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Digital River Overview

What is Digital River?

Digital River is a comprehensive back-end solution that plugs into your front-end ecommerce platform. Far more than a localized payment solution, we fight fraud while taking on global tax and compliance challenges. As your merchant of record, we shoulder the financial and legal responsibilities of selling online globally. Clients choose us to: • Accelerate global expansion • Grow revenue • Minimize risk • Simplify operations • Complement their front-end commerce experience • Free up resources to focus on what they do best Benefits include: • 8-15% higher authorization rates worldwide • 20-30 lower operational costs • 6 weeks deployment to new markets Clients include: Adobe, AMD, Autodesk, Avast, Avid, Canary, Cisco, Citrix, Fitbit, Gallup, Herman Miller, HTC, Intel, Jabra, Kaspersky, Lenovo, Logitech, Nvidia, Pantone, Sony, VMware, Wagner

Digital River Details
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Product Description

Digital River is a complete back end commerce integration for global payments, fraud, tax, and compliance. One simple and comprehensive integration replaces the need for multiple vendors. Simply plug us into your front-end commerce platform and you have everything you need to grow revenue and protect your business from risk.

How do you position yourself against your competitors?

More than a payment gateway, Digital River is a merchant of record solution that manages global taxes and compliance. Our ability to simplify complexity, mitigate risk, and optimize revenue are reasons why leading brands choose to work with us. Our streamlined integration replaces multiple vendors, helping our clients simplify operations and reduce costs.

Digital River’s Drop-in integration provides a quick and easy way for businesses to add local payment methods and compliance requirements to their online checkout. Our ability to unlock local payment methods is a major differentiator. With pure payment providers, businesses are required to have a local entity in the region to unlock local payment methods. As a result, they are often limited to international cards only and their customers are charged foreign transaction fees. Since Digital River is the merchant of record, our clients benefit from our deep global network of local entities and acquiring connections.

Seller Details
Seller
Digital River
Company Website
Year Founded
1994
HQ Location
Minneapolis, MN
Twitter
@DigitalRiverInc
4,042 Twitter followers
LinkedIn® Page
www.linkedin.com
976 employees on LinkedIn®
Description

This is SaaS commerce scaled for worldwide expansion.

BC
Overview Provided by:
Ben Christiansen
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Digital River Videos

Digital River solves the most complex challenges for brands looking to sell online globally. Through our unique merchant of record solution, we shoulder the financial and legal responsibilities so our clients can focus on what they do best. Much more than a global payment solution, we empower businesses to avoid the complexity and risk of keeping up with constantly changing regulations and the calculation, filing, and remittance of taxes in multiple jurisdictions.

Digital River Screenshots

Digital River Demo - Digital River Drop-in Integration
Digital River Demo - Digital River Financial Dashboard
Digital River Demo - Digital River Documentation
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Digital River Reviews

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EC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

In the years that we've been working with DR, the representatives have been nothing short of supportive. The main reason why I would recommend DR to friends or colleagues is due to the service and expertise received over the years. Review collected by and hosted on G2.com.

What do you dislike?

We haven't had the opportunity to fully explore all parts of DR's offering to say that we have a specific dislike. But I would say that DR needs to simplify their offering and value proposition in order to stand out among the sea of competing providers and products. (i.e. be known for one absolutely strong and unique selling value proposition) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think about how DR's business model and service offering will play a complimentary or main part of your ecommerce business and strategy. No technology platform will be a silver bullet. And as with any tool, the effectiveness of the tool depends on the skill of the welder. Ensure that you have right strategy, team and then discover if DR is the tool that will complete your ecommerce mission. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DR helps us be present in countries where we cannot / have not operated ourselves. It is a turnkey solution that I think will be welcomed by many growing brands. They are also great with the providence of offering products across hardware, services, software etc, which is something that we need and their platform have been great to provide.

They are a great bridge for us in our pursuit to go more direct-to-consumer. The benefits realized are incremental sales in countries we would have otherwise not been available in. Review collected by and hosted on G2.com.

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AG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Very helpful on private store concept and provide the foundation for business growth Review collected by and hosted on G2.com.

What do you dislike?

Localization could be improved like local language system, payments, registration method etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it is a good platform and you could explore more right after you try it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Payment, it helps us to connect with local payment gateway Review collected by and hosted on G2.com.

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IC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The transaction page is UI UX friendly, easy to use Review collected by and hosted on G2.com.

What do you dislike?

The complex procedure to asking questions Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try to communicate what you need direct to your project mananger instead by platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The payment is really fast and had adapted word wide difference paiement type, so could it easy to adapte different users Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Solid and flexible platform, easy to use and configure. Review collected by and hosted on G2.com.

What do you dislike?

The changes in the front end templates sometimes are not easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Create an e-commerce solution for one of our customers Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Digital River's best offering for my business is enabling global sales. We are a growing software company and Digital River enables us to sell to hundreds of countries. They take care of the currency conversion, payment methods, tax and compliance in all of those countries for our checkout which we would not be able to replicate in house and maintain our profit margin. Review collected by and hosted on G2.com.

What do you dislike?

Hosted checkout and working with the account teams to have developers overseas make changes. The account team is responsive and tries but way too much gets lost in translation. A giant adult game of telephone. I have to meticulously QA to avoid egregious errors shipping to production. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tax and regional specific compliance, currency exchange, ecommerce catalog and promotion tools. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

- Dedicated team for our account.

- Global Ecommerce Insider newsletter.

- They hold themselves accountable and are transparent. Review collected by and hosted on G2.com.

What do you dislike?

- Web development projects can be long and are slow to be brought to the Market.

- Asking for follow up and updates on email threads, projects, and questions are typical from the client. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Cart/Checkout redesign

- Method of payments

- A/B testing Review collected by and hosted on G2.com.

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EC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Makes the E, easy in ecommerce. Help build and grow your ecommerve business. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far, support has been good. They have great ideas but you should crawl, walk run. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ensuring customers who need parts can order 24/7 and experience a frictionless journey Review collected by and hosted on G2.com.

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LM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

fast, reliable, easy to work and good interface Review collected by and hosted on G2.com.

What do you dislike?

how currencies outside USD are treated and how long it takes to update Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

to have a common platform around the World and mainily in LATAM Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Digital River offers the ability to outsource eCommerce solutions and not have to deal with the hassle that comes with being the merchant of record. Digital River integrates well with our CMS, AEM. Review collected by and hosted on G2.com.

What do you dislike?

Expensive; can take a long time to launch new initiatives. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

eCommerce cart, product fulfillment, both digital and physical Review collected by and hosted on G2.com.

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Manuel M.
MM
Senior Manager, eCommerce Sales
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The people we work with are great and always wanting to help. Review collected by and hosted on G2.com.

What do you dislike?

The technology leaves a lot to desire and I would like to see more innovation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

End user experience for our commerce site. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Their global experience and drive to help grow their clients business Review collected by and hosted on G2.com.

What do you dislike?

The fact that their platform is still not 'open' enough Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Chiming into B2B new and renewal online businesses focused on the SMB market. Fast turn around of small orders and increased renewal rates due to fast order processing. Review collected by and hosted on G2.com.

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Ondřej S.
OS
Senior Platform Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great platform for eCommerce in all countries around the world Review collected by and hosted on G2.com.

What do you dislike?

Although it's being improved constantly, some parts of the platform are not according to current technical standards.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling AV products around the world Review collected by and hosted on G2.com.

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Anika R.
AR
Account Executive
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

easy to transact quickly and it creates urgency for the customer to buy ASAPq Review collected by and hosted on G2.com.

What do you dislike?

a little cumbersome to use safely, using the app duo was very annoying Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

closing business more quickly Review collected by and hosted on G2.com.

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Sanjeev M.
SM
IT Application Lead(Global)/Sr. Manager
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Security policies are great and easy for users to make payments.

Best I like is less fancy screens and more productive payment gateway.

We have 50,000 plus contacts and never heard of issues like performance or payment gateway down for many hours. Review collected by and hosted on G2.com.

What do you dislike?

Few years back we had an issue where DR payment gateway was error out and many transactions were failed. Digital river was not able to reprocess those transactions or was not able to provide transaction details.

I hope they have evolved now and have better retry mechanism.

But that just one incident. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

i have seen demo of digital's rivers competitor at dream force conferences and was not able to find any good. DR still is the best ecom tool app available on saas platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All our online store payment are processed by digital river payment gateway. Review collected by and hosted on G2.com.

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Patrick R.
PR
Sr. Online Sales Project Manager
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

In my experience working with Digital River, they have always been willing to put in the extra work and time to make sure that everything is running smoothly. Their friendly staff is always eager to jump into the next project and are extremely helpful through till completion. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike would be the time difference between the US and the UK office, but with their office in Minnesota always willing to lend a hand they try to mitigate this issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Digital River works very hard to try to meet the business needs. If they don't have the technology or functionality to do so, they will try to find or develop a solution to fit your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We deal mostly with cart user experience and helping to improve it to make it more streamlined for the customer as well as keeping the sales aspect in mind for the business. Review collected by and hosted on G2.com.

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Matthew C.
MC
Head of Americas eCommerce & Digital Marketing
Electrical/Electronic Manufacturing
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Before using Digital River (DR) we sold ~$100M in software thru licensing & box sales for customers from BtC all the way to FedGov. We knew there was a growing need for a software solution somewhere in the middle, if the potential partner had already done the hard work of having access to all the right software licensing master keys. Digital River was that partner. They made the online integration easy/seamless. Review collected by and hosted on G2.com.

What do you dislike?

Not much. They were straight-up good provider/partner. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We saw decent part of our box software sales shift online. Review collected by and hosted on G2.com.

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CH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Digital River is leading the way when it comes to providing Ecomm solution for digital download and digital right management.

What I like best about DR is the one stop shop solution as the DR team can not only manage ecomm needs but also marketing and payment needs. I think it is ideal when you cannot afford to hire big teams and you are still trying to find your marks in the digital world. Review collected by and hosted on G2.com.

What do you dislike?

I did not dislike anything about the solution but would not value Customer Service as much as their other services.

Updates could be a bit more regular. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understand your goals and make sure you make the most out of ALL their teams. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our main business issue was Digital Right Management. Benefit we realised was being quicker to market and saving on physical stock. Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of provisioning software. This is the only way to go. Review collected by and hosted on G2.com.

What do you dislike?

Support can sometimes be hard to get but when you get through they're there Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at their great up times. That's what caused us to choose them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The distribution piece has been solved! Review collected by and hosted on G2.com.

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CM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The seamless integration of a non digital river browse solution upto the shopping cart with the checkout of the Digital River Commerce solution as well as the handling and managing of the fulfillment program was very impressive, with minimal impact to the customer experience. Review collected by and hosted on G2.com.

What do you dislike?

The inability of the Digital River solution to manage and maintain product catalog information for configured SKU's was a limitation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To fulfill customer orders from multiple available sources of inventory—maximizing margins, minimizing shipping times and increasing customer satisfaction. Review collected by and hosted on G2.com.

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Digital River Features

Highest-Rated Features
  • Security - Ecommerce Platforms
    • -11% below average
  • B2B Features - Ecommerce Platforms
    • -7% below average
  • Multi-Site Management - Ecommerce Platforms
    • -10% below average
Lowest-Rated Features
  • Product Reviews - Ecommerce Platforms
    • -25% below average
  • SEO - Ecommerce Platforms
    • -24% below average
  • Product Search and Filtering - Ecommerce Platforms
    • -26% below average
Access Grid® Report
Data from Grid® Report for E-Commerce Platforms | Winter 2021
Top Industries Represented
Computer Software
12
Consumer Electronics
1
Consumer Goods
1
Electrical/Electronic Manufacturing
1
Hospitality
1
Other
20
Data from Grid® Report for E-Commerce Platforms | Winter 2021

Digital River User Ratings

8.0
Ease of Use
E-Commerce Platforms Average: 8.4
7.4
Quality of Support
E-Commerce Platforms Average: 8.3
7.4
Ease of Setup
E-Commerce Platforms Average: 8.0
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Digital River Categories on G2

E-Commerce Platforms
Subscription Billing Software
Payment Processing Software
Sales Tax Compliance Software
Fraud Protection Software
Cross Border E-Commerce Software

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