I must say that Adobe Commerce is an exceptional tool because of not only its customization abilities but also its flexibility and scalability for my operations. It has helped me to manage my large portfolio of product catalogs. Review collected by and hosted on G2.com.

As such, there is no downside if Adobe Commerce. All I can think of is not having dedicated tech support, as one has to go through a learning curve.

I am dependent on my developer for all the customizations, which is sometimes very time taking. Review collected by and hosted on G2.com.

I deeply appreciate Adobe Commerce for its high level of customization and scalability, which stands out from competitors like WooCommerce and Shopify. Its flexibility allows us to create tailored e-commerce solutions that cater effectively to both B2B and B2C customers, enabling us to handle a broad range of client needs from small to large-scale operations without any hassle. The platform's marketing outreach capabilities are commendable, aiding in effective customer acquisition and retention strategies. Adobe Commerce also excels in providing an engaging and user-friendly interface, which greatly enhances user experience and satisfaction. The robust analytics features are invaluable, offering our clients critical insights into their sales performance, customer interactions, page visits, and product performance. This data-driven approach empowers our clients to make strategic business decisions and optimize their operations. Additionally, the cloud-based architecture of Adobe Commerce simplifies the initial setup process, making it quick and efficient for deployment. Overall, the scalability, analytics, and user-friendly nature of Adobe Commerce make it an invaluable asset for our business operations. Review collected by and hosted on G2.com.

I dislike the limited integration options with other CRM platforms, specifically the lack of integration with Zoho. This limitation makes it less flexible and requires additional workarounds to connect with other tools and platforms that are crucial for my business. Review collected by and hosted on G2.com.

Adobe​‍​‌‍​‍‌​‍​‌‍​‍‌ Commerce is the platform that provides true power to the user over an online store. It appears to be very simple to customize the layouts and product pages and one can easily change things without the site being damaged. Discount rules and product recommendations as marketing features are a great idea and they really lead to an increase in conversions.

The platform is very fast and efficient even with thousands of SKUs, which is very important for us. A few payment and shipping integrations are not very easy, but that is what gives a lot of manual work which is saved now. As long as extensions and plugins are allowed, there are almost no limits to what you can imagine so there is no problem with adding new features.

The admin panel makes it easy and clear to manage orders and stock and everything is at the same time. In summary, the platform is like a vessel that is big enough for our business to grow and at the same time, it allows us to keep the operations at a manageable ​‍​‌‍​‍‌​‍​‌‍​‍‌level. Review collected by and hosted on G2.com.

The​‍​‌‍​‍‌​‍​‌‍​‍‌ arrangement might be complicated if you lack technical knowledge. Both hosting and performance should be handled with care, otherwise, the pages will load slowly during the spikes in the traffic. If you are not careful, changing the platform can ruin the customizations. A few reporting features seem to be lacking, and you have to get additional modules for advanced analytics. Admin interfaces have lots of features, but new team members can be a little bit overwhelmed with them at the beginning. Managing multiple stores needs some additional work and planning. There are still certain tasks for which you need developer support, even though the platform is mostly user-friendly. It is, however, quite dependable and powerful once it has been set up ​‍​‌‍​‍‌​‍​‌‍​‍‌properly. Review collected by and hosted on G2.com.

What I appreciate most is how customizable everything is. From the storefront and checkout process to the product pages, nearly every aspect can be adjusted to suit your preferences. The extensive library of extensions and add-ons means that whenever I need a new feature or integration, I can usually find something suitable. It’s especially effective for managing large inventories and numerous product variations, and I find its flexibility with promotions and discounts to be a major advantage. Once you become familiar with the system, it feels very powerful, and having the ability to fine-tune the details allows me to keep everything operating just the way I want. Review collected by and hosted on G2.com.

Honestly, at times it feels a bit too complicated, and there’s definitely a learning curve. Setting everything up, especially when you want custom features, can be slow, and I’ve found myself spending a lot of time troubleshooting minor issues. The admin interface isn’t always very intuitive, and performance can suffer if you don’t optimize or if you add too many extensions. Keeping everything updated and making sure it all stays compatible can be a hassle, and while support is helpful, it could be quicker. Overall, once it’s up and running, it works well, but I really wish it were easier to manage on a daily basis. Review collected by and hosted on G2.com.

I love Adobe Commerce for its incredible flexibility. It allows me to customize almost everything to meet the specific needs of my online store without compromising performance. Managing a large catalog is a breeze, and I appreciate that the platform remains stable even during high traffic surges. The built-in features reduce the need for third-party tools, which streamlines operations and saves time. I find extensions and themes to be particularly valuable, as they enable me to enhance the store's features and aesthetics without extensive coding, making integration smooth and trouble-free. The ability to add features like improved search, shipping, and marketing tools quickly and effortlessly enriches the platform's usefulness in daily operations. I also appreciate how well Adobe Commerce integrates with other tools such as payment gateways and email marketing platforms, which simplifies managing my store. Review collected by and hosted on G2.com.

Adobe Commerce sometimes feels heavy and complicated. Some features require extra steps, and significant updates can be slow or cause compatibility issues with extensions, necessitating time-consuming fixes. The interface can be challenging, and smooth performance often requires extensive server tuning. The initial setup isn't easy and demands technical expertise, occasionally needing developer assistance. Review collected by and hosted on G2.com.

I love how Adobe Commerce gives me unlimited control over my online store fronts, checkout processes, and product types, differentiating it from platforms like Shopify, where restrictions can be more pronounced. The fact that its user interface is not confined by templates truly allows me to provide a unique and enriching experience to customers, thereby elevating their overall experience and effectively driving conversions without requiring extensive development work. Running my retail handcraft store, CraftwithNeetu, I find the ability to create rich, detailed product pages to be incredibly valuable, especially for customers interested in handicrafts who look for visual clarity and storyteller's descriptions. Adobe Commerce's features such as high-resolution image handling, multifaceted craftsmen descriptions, and story sections about materials and artisans significantly enrich the customer experience. Furthermore, its robust checkout options, including one-page checkout, multiple payment methods, guest checkout, and auto-filled details, enhance customer convenience and contribute to a higher conversion rate. These elements combined make Adobe Commerce not only user-friendly but also a powerful tool for fostering business growth. While the initial setup is more involved compared to more plug-and-play platforms like WooCommerce, the customization and scalability it affords my business are absolutely worth the investment. Review collected by and hosted on G2.com.

The initial setup of Adobe Commerce was not as simple as plug-and-play platforms like WooCommerce, indicating a steeper learning curve or complexity in getting started. Review collected by and hosted on G2.com.

Adobe Commerce excels as a powerful, enterprise-grade platform best suited for large and rapidly scaling businesses, especially those with complex B2B needs. Its greatest strength lies in its unparalleled flexibility and scalability, providing deep customization options and the robust architecture necessary to handle large catalogs and high transaction volumes. Furthermore, its native B2B tools—including company accounts, custom pricing, and quoting—are market leaders, and the seamless integration with the broader Adobe Experience Cloud offers advanced AI-driven personalization and content management capabilities, making it a comprehensive solution for sophisticated digital experiences. Review collected by and hosted on G2.com.

The main dislikes of Adobe Commerce center on its high total cost of ownership (TCO) and inherent complexity. The platform requires significant investment, not just in substantial annual licensing fees, but also in specialized, expensive development resources for both initial setup and ongoing maintenance, making it cost-prohibitive for smaller businesses. Furthermore, its complex architecture leads to a steep technical learning curve and a much longer time-to-market compared to more streamlined SaaS alternatives, which can delay deployment and increase reliance on external experts Review collected by and hosted on G2.com.

What stands out most is its unparalleled flexibility and scalability. Because of its open-source foundation (Magento Open Source), developers have deep granular control to customize literally every aspect of the platform, from the frontend user experience to complex backend business logic and integrations. This allows businesses to build truly unique and tailored shopping experiences that other platforms can't support. Its robust architecture is built to scale, capable of managing massive product catalogs (hundreds of thousands of SKUs) and handling high-volume enterprise-level traffic. The rich, out-of-the-box feature set, especially for B2B (like customer-specific pricing, quote management, and company accounts), is far more comprehensive than most competitors, providing a solid foundation for complex operations. Review collected by and hosted on G2.com.

The primary drawback is its significant complexity and high total cost of ownership (TCO). This is not a platform for small businesses or teams without dedicated technical support. It has a very steep learning curve and requires specialized, and often expensive, Adobe Commerce developers to manage, customize, and maintain. Beyond the high licensing fees for the Commerce edition, the platform is resource-intensive, demanding robust and costly hosting environments to run efficiently. Simple updates or even minor customizations can be time-consuming and technically challenging, leading to high ongoing maintenance costs and a slower time-to-market for new features compared to simpler SaaS platforms. Review collected by and hosted on G2.com.

I have found Adobe Commerce (formerly Magento Commerce) to be an excellent platform for managing a variety of ecommerce projects, especially those with B2B and multi-store requirements. The platform stands out for its powerful features and grants full control over customization, workflows, and user experience. One of the aspects I appreciate the most is its flexibility, as it allows customization of nearly every part of the store to meet specific business needs. Adobe Commerce excels in delivering flawless service for B2B requirements like custom pricing, customer groups, bulk ordering, and maintaining separate catalogs. Additionally, its ability to manage multiple storefronts smoothly from a single admin portal is invaluable. In terms of performance, scalability, and security, Adobe Commerce impressively supports enterprise-level projects by effectively handling large catalogs and high traffic once optimized. Overall, it is a stable, customizable, and scalable ecommerce solution for businesses aiming for long-term growth. Review collected by and hosted on G2.com.

The platform is complex for beginners and requires skilled development, which can be a hurdle for those without the necessary technical expertise. Review collected by and hosted on G2.com.

I love how flexible and customizable Adobe Commerce is, allowing me to tailor almost every part of my online store, from design to checkout, to fit my exact needs. I greatly appreciate its power and scalability, which support advanced features without limiting my business growth. The platform supports all essential e-commerce features, like managing products, orders, inventory, customer accounts, payments, and promotions, and helps centralize and streamline my entire e-commerce workflow. It proficiently handles large product catalogs and orders, keeps inventory updated, and ensures a smooth checkout experience. Automation of tasks like promotions, reports, and customer management saves me a lot of time and effort, keeping the store running smoothly. I also value its ability to integrate with other tools, such as payment gateways, shipping providers, analytics tools, and marketing extensions, further enhancing the overall shopping experience. Review collected by and hosted on G2.com.

Some areas that could be improved are the complexity and maintenance requirements. Adobe Commerce can feel heavy, and setting up or customizing certain features often needs technical skills. It would be helpful if the platform were easier to configure and required fewer developer resources. The initial setup wasn’t very easy. It required some technical knowledge and developer support. Once everything was configured properly, it became smooth, but the starting setup definitely needed expertise. Review collected by and hosted on G2.com.