Best E-Commerce Platforms with Customer Service Capabilities

Benefits of E-Commerce Platforms with Customer Service capabilities include: Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.
Below are the top-rated E-Commerce Platforms with Customer Service capabilities, as verified by G2’s Research team. Real users have identified Customer Service as an important function of E-Commerce Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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Square Online (formerly Weebly)

(478)4.2 out of 5
Entry Level Price:$0
OverviewPros and Cons
Product Description

Weebly is now a part of the Square product suite. This means never missing a sale and letting your customers pay how they want to. Whether it's at a pop-up shop or your own online store, Square takes

Users: Owner, President · Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 75% Small-Business, 16% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Integrations, Drag, Drag-and-Drop Functionality
ConsLimited Customization, Missing Features, Limited Features, Competition Issues, Complexity
User SatisfactionSeller Details
Square Online (formerly Weebly) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
7.4
Extensibility
Average: 8.4
7.1
Customization
Average: 8.4
6.7
Data Orchestration
Average: 8.3
Seller Details
Year Founded
2009
HQ Location
Oakland, California
Company Website
https://block.xyz/
Twitter
@Square
LinkedIn® Page
https://www.linkedin.com/company/joinblock/
Ownership
NYSE:SQ

SAP Commerce Cloud

(301)4.3 out of 5
View top Consulting Services for SAP Commerce Cloud
OverviewPros and Cons
Product Description

The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digit

Users: Consultant, Associate · Industries: Information Technology and Services, Computer Software · Market Segment: 46% Enterprise, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Integrations, B2B, Customer Experience, Customization
ConsExpensive, Complexity, Difficult Learning, Learning Curve, Complex Implementation
User SatisfactionSeller Details
SAP Commerce Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.5
Extensibility
Average: 8.4
8.5
Customization
Average: 8.4
8.3
Data Orchestration
Average: 8.3
Seller Details
Year Founded
1972
HQ Location
Walldorf
Company Website
https://www.sap.com/
Twitter
@SAP
LinkedIn® Page
https://www.linkedin.com/company/sap/
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727
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Sellfy

(57)4.0 out of 5
Entry Level Price:Starting at $19.00
OverviewPros and Cons
Product Description

Sellfy is an effortless eCommerce platform for creators looking to sell digital, physical, subscription, and print-on-demand products from a beautiful online store. Sellfy takes care of the technical

Industries: Marketing and Advertising · Market Segment: 67% Small-Business, 30% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Dashboard Customization, Easy Integration, Easy Setup
ConsIntegration Issues, Limited Customization, Limited Features
User SatisfactionSeller Details
Sellfy features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.1
Extensibility
Average: 8.4
9.0
Customization
Average: 8.4
8.3
Data Orchestration
Average: 8.3
Seller Details
Year Founded
2011
HQ Location
Riga, Riga
Company Website
https://sellfy.com
Twitter
@Sellfy
LinkedIn® Page
https://www.linkedin.com/company/2796351/

Magento Open Source

(263)4.0 out of 5
View top Consulting Services for Magento Open Source
OverviewPros and Cons
Product Description

Magento Open Source is a robust, PHP-based e-commerce platform that empowers businesses to create and manage online stores with flexibility and control. Initially developed by Varien Inc. and now main

Users: Web Developer, Owner · Industries: Information Technology and Services, Retail · Market Segment: 64% Small-Business, 28% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customizability, Customization, E-commerce Services, Flexibility
ConsLearning Curve, Developer Dependency, Expensive, High Complexity, Complex Implementation
User SatisfactionSeller Details
Magento Open Source features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.8
8.4
Extensibility
Average: 8.4
8.6
Customization
Average: 8.4
7.9
Data Orchestration
Average: 8.3
Seller Details
Year Founded
1982
HQ Location
San Jose, CA
Company Website
https://adobe.com
Twitter
@Adobe
LinkedIn® Page
https://www.linkedin.com/company/1480/
Ownership
NASDAQ:ADBE
Phone
+1 (888) 649-2990

FastSpring

(187)4.5 out of 5
OverviewPros and Cons
Product Description

FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your check

Users: Owner, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 86% Small-Business, 10% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Payments, Payment Management, Payment Processing, Reliability
ConsBilling Issues, Complex Customization, Complex Features, Complex Interface, Complexity
User SatisfactionSeller Details
FastSpring features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.9
Extensibility
Average: 8.4
8.3
Customization
Average: 8.4
9.0
Data Orchestration
Average: 8.3
Seller Details
Year Founded
2005
HQ Location
Santa Barbara, CA
Company Website
https://fastspring.com/
Twitter
@FastSpring
LinkedIn® Page
https://www.linkedin.com/company/497464/
Phone
+1.805.409.9008

Drupal Commerce

(25)4.1 out of 5
View top Consulting Services for Drupal Commerce
OverviewPros and Cons
Product Description

Drupal Commerce is an open-source eCommerce framework seamlessly integrated with the Drupal content management system. Designed to be highly adaptable, it enables businesses to create tailored online

Industries: Information Technology and Services · Market Segment: 60% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsReliability, Ease of Use, E-commerce Services, Flexibility, Quick Setup
ConsLearning Curve, Limited Customization, Module Limitations, Time-Consuming
User SatisfactionSeller Details
Drupal Commerce features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.0
Extensibility
Average: 8.4
8.7
Customization
Average: 8.4
9.2
Data Orchestration
Average: 8.3
Seller Details
Year Founded
2007
HQ Location
Portland, OR
Company Website
https://www.drupal.org/
Twitter
@drupal
LinkedIn® Page
https://www.linkedin.com/company/1038487/

Big Cartel

(26)4.2 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Since 2005, Big Cartel has helped people from all over the world sell over $3.5 billion of their work. We’re 100% independent and are here to help creators, artists, makers, and small brands open a st

Market Segment: 81% Small-Business, 12% Mid-Market
User SatisfactionSeller Details
Big Cartel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2005
HQ Location
Salt Lake City, UT
Company Website
https://bigcartel.com
Twitter
@bigcartel
LinkedIn® Page
https://www.linkedin.com/company/2184625/

PrestaShop

(160)4.3 out of 5
View top Consulting Services for PrestaShop
OverviewPros and Cons
Product Description

PrestaShop is a leading global ecommerce platform, powering nearly 250,000 online stores and supporting entrepreneurs in over 190 countries. PrestaShop offers inclusive, customizable, and scalable

Users: Web Developer · Industries: Retail, Apparel & Fashion · Market Segment: 74% Small-Business, 25% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomizability, Customization, E-commerce Services, Features, Platform Quality
ConsDifficult Setup, Integration Issues, Module Limitations, Slow Performance, Technical Issues
User SatisfactionSeller Details
PrestaShop features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
7.9
Extensibility
Average: 8.4
8.4
Customization
Average: 8.4
7.7
Data Orchestration
Average: 8.3
Seller Details
Year Founded
2007
HQ Location
Paris, France
Company Website
https://www.prestashop.com/
Twitter
@PrestaShop
LinkedIn® Page
https://www.linkedin.com/company/prestashop/

Elastic Path

(28)4.2 out of 5
View top Consulting Services for Elastic Path
OverviewPros and Cons
Product Description

Elastic Path is the only composable commerce platform that enables organizations to build exactly the shopping experiences your customers want, while driving loyalty, revenue growth, and an overall de

Industries: Telecommunications · Market Segment: 36% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsFlexibility, Ease of Use, Scalability, Customer Service, Customizability
ConsLimited Customization, Confusion, Integration Issues, Learning Curve, Time-Consuming
User SatisfactionSeller Details
Elastic Path features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
8.7
Extensibility
Average: 8.4
10.0
Customization
Average: 8.4
10.0
Data Orchestration
Average: 8.3
Seller Details
Year Founded
2000
HQ Location
Vancouver, Canada
Company Website
https://www.elasticpath.com
Twitter
@elasticpath
LinkedIn® Page
https://www.linkedin.com/company/elastic-path/
Phone
1-800-942-5282

payever

(14)4.8 out of 5
OverviewUser Satisfaction
Product Description

payever is a modular digital commerce platform designed for business transformation and agility.

Industries: Apparel & Fashion · Market Segment: 100% Small-Business
User SatisfactionSeller Details
payever features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2013
HQ Location
Hamburg
Company Website
https://www.getpayever.com
Twitter
@PayEVER
LinkedIn® Page
https://www.linkedin.com/company/5024367/

Lightspeed eCom

(23)3.5 out of 5
Entry Level Price:$69.00
OverviewPros and Cons
Product Description

SEOshop eCommerce is an ecommerce platform especially designed for entrepreneurs. SEOshop provides small, growing businesses with an eCommerce platform that is completely SEO optimized. SEOshop suppor

Industries: Retail · Market Segment: 87% Small-Business, 13% Mid-Market
Pros and ConsUser Satisfaction
ProsNo Coding
ConsSlow Performance
User SatisfactionSeller Details
Lightspeed eCom features and usability ratings that predict user satisfaction
7.1
Has the product been a good partner in doing business?
Average: 8.8
6.1
Extensibility
Average: 8.4
5.7
Customization
Average: 8.4
6.3
Data Orchestration
Average: 8.3
Seller Details
Year Founded
2005
HQ Location
Montreal
Company Website
https://www.lightspeedhq.com/
Twitter
@LightspeedHQ
LinkedIn® Page
https://www.linkedin.com/company/1557218/

Sitecore Commerce

(23)3.9 out of 5
View top Consulting Services for Sitecore Commerce
OverviewPros and Cons
Product Description

Sitecore Commerce is a headless commerce platform that simplifies the execution of your commerce strategy, enabling sales across all digital and physical channels, in one place. It can connect to your

Market Segment: 39% Enterprise, 35% Mid-Market
Pros and ConsUser Satisfaction
ProsAI Technology, Customizability, Customization, Easy Integrations, Flexibility
ConsComplex Implementation, Complex Usability, Expensive, High Complexity, Learning Curve
User SatisfactionSeller Details
Sitecore Commerce features and usability ratings that predict user satisfaction
6.9
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2001
HQ Location
San Francisco, CA
Company Website
https://www.sitecore.com/
Twitter
@Sitecore
LinkedIn® Page
https://www.linkedin.com/company/sitecore/
Phone
1 415 380 0600

GoDaddy Online Store

(20)3.6 out of 5
Entry Level Price:$10.00
OverviewUser Satisfaction
Product Description

GoDaddy Online Store, for a flat monthly fee, provides an e-commerce store and shopping cart along with web hosting in an easy-to-use format. It includes tools for site design, inventory, shipping, pa

Market Segment: 80% Small-Business, 10% Mid-Market
User SatisfactionSeller Details
GoDaddy Online Store features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1997
HQ Location
Scottsdale, AZ
Company Website
https://www.godaddy.com
Twitter
@GoDaddy
LinkedIn® Page
https://www.linkedin.com/company/7846/
Ownership
NYSE:GDDY
Phone
+1.480.505.8877
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