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Aivo Reviews
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Write a ReviewIrad S
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Is really easy to use, training is very quick for anyone so my team is able to answer requests or design new intentions very fast. I like having a multi-bot configuration so you can have a completely new design and interactions for a different customer type. Review collected by and hosted on G2.com.
What do you dislike?
Web interface to configure new intentions is easy to use but sometimes is slow, would be nice have a desktop App for Design Mode. There are a few improvements we are waiting like upload an image through web Channel Review collected by and hosted on G2.com.
Parker D
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
With this type of software we are really novices since it is our first approach but it has been the best since we adapt very easily to Aivo since it is a platform which does not need much previous knowledge since it is very intuitive and the learning and training of Employees have been very fast since it does not cost them at all to adapt which has brought us a saving of efforts and time also of Aivo we like that it has multiple platform support which makes it much easier since you can enter from any device with internet is tablet laptop or your desktop pc and do an analysis anywhere and anytime Review collected by and hosted on G2.com.
What do you dislike?
We have not had any problems that we can comment on since the aivo team is very attentive and friendly and it shows that they care about their users since when any problem occurs and you go to support they attend to you and follow up closely until solutions your inconvenience Review collected by and hosted on G2.com.
Open Discussions in Aivo
Jorge G
Lider Servicio a cliente
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Es una plataforma que no necesitas conocimiento previo en programación de bots, su dashboard de configuración y entendimiento es muy fácil de manejar y cada que involucro un agente nuevo como moderador del bot no se le dificulta aprender.
Puedes ingresas desde cualquier dispositivo movil para realizar un análisis rápido o bien cualquier computadora con acceso a Internet, en caso de un cambio rápido en el conocimiento del bot es muy facil realizar el cambio en la plataforma y actualizar a producción ya el cambio. Otro punto interesante es la integración que ya incluye a diferentes partner entre ellos zendesk quien por igual es nuestro aliado estratégico y entre las 2 cubro mis expectativas. Review collected by and hosted on G2.com.
What do you dislike?
Sería algo bueno el poder tener una configuración secundaria del bot que haga la función de adquisición de leads por medio de un mapeo de preguntas y posibles respuestas. Actualmente tiene la habilidad conversacional, pero falta la parte seguir un orden de preguntas. Review collected by and hosted on G2.com.
DAMIAN C
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
La integración con Genesys para la derivación de casos que no se pudieron solucionar desde el Chatbot para que sean gestionados por ejecutivos de atención al cliente. Review collected by and hosted on G2.com.
What do you dislike?
Los cambios o ajustes en las integraciones toman demasiado tiempo en ejecutarse Review collected by and hosted on G2.com.
Daniel M
Analista Senior de Canales
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
La facilidad al crear preguntas y respuestas, identificando con la opción de entrenamiento aquellas intenciones que no están asociadas y de esta forma puedo vincularlas para que el cliente siempre tenga una respuesta del Banco.
El control diario sobre las interacciones, sesiones y etiquetas más usadas, me permite tomar acción de inmediato con el equipo de publicidad si mis canales de chatbot están bajando los niveles de atención.
Otro punto que me gusta muchísimo, es el contenido desde marketplace que contribuye a ingresar preguntas y respuestas que se nos podían estar pasando de alto. Review collected by and hosted on G2.com.
What do you dislike?
La creación de flujos dentro del chatbot, modificar un flujo es complejo y perjudica los nodos atados, así que la opción es crear uno nuevo, sin embargo este proceso también es tedioso y tiendo a recurrir directamente a Aivo para que me ayude. Review collected by and hosted on G2.com.
Dixson F
Jefe de operaciones
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
What I like most about this tool, is that it is super moldable and adapts to the requirements of my customers, in the automotive world it is very necessary to change as the market does and in this digital age have the automation of the Digital channels is a great help. In addition, one of the functions that I like the most about the platform is that it gives you full access to it, that is, you can reach a high level of personalization of your chat bot and give it the essence of the brand or the one that my client considers which is the correct one It is super intuitive, easy to use and gives you the best training tools. Review collected by and hosted on G2.com.
What do you dislike?
There are few things that can displease me, however, they can improve the interface of Emojis to add that human touch that always adds. Review collected by and hosted on G2.com.
Open Discussions in Aivo
Samantha V
Director of Customer Service
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
High-touch support team with great sense of urgency - Aivo navigated the conflicting requests from Customer Service and Marketing with grace and speed. Quick responses with flexibility in compromising our design ideas with usability. Review collected by and hosted on G2.com.
What do you dislike?
The machine learning is not as automated as we hoped for, lots of manual approval and tagging for it to be used as intended. We adjusted our design to work more like an FAQ click-path vs an "ask me anything" free-handed approach to help with this. Also the native chat platform Live was not as robust as our previous vendor; real-time monitoring capabilities are lacking and the hashtag approach to macros/canned responses are not our favorite (can't preview macro prior to sending to customer.) Review collected by and hosted on G2.com.
AL
Administrator in Leisure, Travel & Tourism
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
AT
Administrator in Telecommunications
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
El equipo de Aivo es muy capas, eficiente y siempre se encuentra atento a responder a las necesidades del cliente y del negocio. Deben mejorar un poco con respecto a como informan los cambios en la plataforma y como realizan las capacitaciones Review collected by and hosted on G2.com.
What do you dislike?
Son demasiado informales, suelen olvidar los pedidos menores Review collected by and hosted on G2.com.
mercadeo m
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Denise B
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Autonomia em poder configurar a operação de acordo com a necessidade sem necessidade de acionar algum técnico ou suporte. Fácil integração com nosso site. Review collected by and hosted on G2.com.
What do you dislike?
Primeira configuração do BOT não achei tão fácil de entender. Review collected by and hosted on G2.com.
EE
Executive Sponsor in Education Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?
La usabilidad y la funcionalidad de poder en simultaneo dar servicio a muchos clientes. Review collected by and hosted on G2.com.
What do you dislike?
Creo que tienen oportunidad en la automatización de las respuesta, para que no se tan manual. También creo que tienen oportunidad en el desarrollo de las integraciones que puede consumir de sistemas propios del negocio para dar información al cliente sin redireccioonarlo fuera de Aivo. Los motores de búsqueda podrían utilizarse las bases de conocimiento de otros buscadores como google, etc. Review collected by and hosted on G2.com.
Erwin G
Developer DB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
It is a very friendly tool that allows us to serve our customers in an efficient, agile, fast way and facilitates us to implement more complex functionalities efficiently, as for example at this time the functionality of obtaining balances connecting to Saleforce is obtained and obtaining previously synchronized data this allows us to have a high impact for customer service, as well as reduce customer service times, as well as generate statistics in a simple and dynamic way with several dasboards that facilitate the interpretation of the data, thus allowing us make decisions and analyze the responses that our customers are giving to the bot and improve the responses to the interaction between the bot and the user, which allows us to generate more detailed intentions and focused on the sectors of our specific users to place products advertising more adequately and in special seasons g Advertising or ads that allow us to emphasize new additions added to our bot. Review collected by and hosted on G2.com.
What do you dislike?
When managing the intentions that are created, if a user deletes any of them there is no record left for the other users to know that it was deleted, I think that is a great area of opportunity in the administration part of the intentions. Review collected by and hosted on G2.com.
AA
Administrator in Automotive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Esta plataforma nos ha generado optimización de tiempos, al tener un servicio 24/7 realmente podemos enfocar tiempos en diferentes actividades de la empresa estando seguros que la plataforma dará una respuesta correcta a nuestros clientes, adicional nos entrega las métricas necesarias para medir su efectividad.
Es una herramienta amigable, dentro de las respuestas podemos incluir emojis, personalizar nuestro chat, darle la personalidad que necesitamos para la empresa.
Al tener la opción de incluir fotografías de nuestro portafolio la vuelve más real y cercana con nuestros clientes.
Adicional nos ha ayudado a incrementar de manera sustancial la cantidad de leads y ventas en la empresa.
El equipo de soporte de AIVO es de primera.
La cercanía que ahora el cliente tiene con nuestro negocio es alta y nos ha colocado dentro de los primeros en el mercado automotriz en tener esta gran solución. Review collected by and hosted on G2.com.
What do you dislike?
En realidad no hemos tenido inconvenientes o malestar con algo en específico. Lo único que estamos esperando con ansias es el poder implementar gifs en las respuestas para Whatsapp.
Al inicio no teníamos ciertas métricas pero con el tiempo y conversando con el equipo siempre se ha dado soluciones es por esto que no puedo tener algo más que me disguste de la plataforma. Review collected by and hosted on G2.com.
CI
Consultant in Insurance
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
La configuración del AgentBot es muy fácil y la plataforma es amigable. El servicio brindado tanto por el personal de comercialización como por el de soporte técnico es excelente, brindando acompañamiento continuo antes, durante y posterior a la implementación de la herramienta. Live es el complemento ideal para el AgentBot, en cuanto a la experiencia de usuario y satisfacción en nivel y calidad de atención. Review collected by and hosted on G2.com.
What do you dislike?
Realmente ofrecen un servicio y una solución muy completa, no podría decir que algo de Aivo no me haya gustado. Son 100% recomendados Review collected by and hosted on G2.com.
Gina C
Global Service Project Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Aivo (agentbot) is a very simple and intuitive cloud based solution to be set up. Depending on the complexity on your requirements, no need to have specific technical skills to have the solution up & running in a few steps and in a short period of time.
It has high level of availability. After one year and half working with this solution, it has been 100% available.
Its Analytics Module provides real time and relevant information which allow us to see what is happening with our chatbot anytime and take any quick decision is needed.
Besides of that Aivo offers webinars or share information by email to ensure that their customer uses the solution in a more efficient way and also have Customer Success Managers to help their customers. Review collected by and hosted on G2.com.
What do you dislike?
Aivo does not allow to download the content uploaded in a automatic way and when you get the information through your CSM, this information is not complete, you are able to see only the intention and the answer, if you want to see the complements and way to asks, you need to use the UI.
They have migrated their Admin Tool. It has a nice and modern look and feel but when you try to query a long period of time, sometimes it crashes or takes a long time to answer. Maybe it's due to for the stabilization period. Review collected by and hosted on G2.com.
AR
Administrator in Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
O suporte da empresa é incrível, onde o contato é proativo, exclusivo e acessível. Além de que é uma plataforma inovadora que fornece grande ajuda para qualquer time de atendimento ao trazer mais tempo para distribuir em outras atividades. Review collected by and hosted on G2.com.
What do you dislike?
O produto possui algumas limitações como não permitir a interação do bot e humano ao mesmo tempo, porém compreendo que isso ocorre pois a intenção é de que o humano não precise realizar essa interação. Review collected by and hosted on G2.com.
EB
Executive Sponsor in Banking
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Alejandro G
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Christopher H
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Aivo has been to me the best bot in market because is so easy to use and program, is very intuitive. I'm so comfortable with the solution in my job Review collected by and hosted on G2.com.
What do you dislike?
I have to say that everything has been so good, I actually don't have anything to say Review collected by and hosted on G2.com.
Mauricio R
Customer Service Coordinator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
User friendly
Accurate and customizable reports
Keeps evolving adding new options
Never crashes
Cloud Hosting
Seamless upload
Review collected by and hosted on G2.com.
What do you dislike?
Sometimes platform tends to get a bit slow while obtaining reports or modifying content since it´s migration as this didn´t happen on the old version.
Also it would be a nice enhancement to be able to download uploaded knowledge, (for example, ways of asking), like we download interaction reports. Review collected by and hosted on G2.com.
ET
Executive Sponsor in Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Aivo has provided an excellent chatbot solution combined with a dedicated support team. This mix has proven to be critical to start our project and introduce further services fast and reliably. In fact, we further introduced the WhatsApp channel and we trust them to provide the Livechat for personal support. Review collected by and hosted on G2.com.
What do you dislike?
The product s out of the box and although it is highly flexible, if you need a specific implementation not being considered yet in the product, it may take some time. Review collected by and hosted on G2.com.
AO
Administrator in Oil & Energy
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Andrea V
Gerente ejecutivo de experiencia al cliente
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Aivo greatly helps the customer service area, reduces unnecessary interactions and helps those users who are more autonomous find answers to their questions without talking to anyone Review collected by and hosted on G2.com.
What do you dislike?
I don't like that despite being an intelligent and innovative platform, in certain processes, to load information you have to spend too much time Review collected by and hosted on G2.com.
Andres T
Marketing Manager.
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
It is an excellent tool, it allows me to constantly monitor our clients, their interests and automate multi-simple process of customer service and sales. Review collected by and hosted on G2.com.
What do you dislike?
No, in general it is a great tool, the only thing that might help us as clients is not to depend so much on our IT areas for its implementation. Review collected by and hosted on G2.com.