Aivo Reviews & Product Details

What I like the most is that it makes the clients feel like they are talking to a person, even though in reality it is AI. Review collected by and hosted on G2.com.

The downside is that for more complex queries or problems, it doesn't manage to give such a human response, but rather at that moment, a more automated response is received. Review collected by and hosted on G2.com.

Immediate support and ease of use. Having the help is a manual that is easily accessible and with videos and images of its implementation. From the customer's perspective, it is very easy to use and understand. Review collected by and hosted on G2.com.

The fact of not being able to copy the same format, the bold text is always lost when copying and it's a bit tedious. There are some data that are not visible in the downloaded files, and that means I have to download several files. For example, if I want labels from 2 channels out of a total of 4, I have to download one from one channel and another from another because there is no differentiation of channels in the file that is downloaded. Review collected by and hosted on G2.com.

The amount of features one can add to the intents (videos, buttons, links, etc.)

Being able to track who, when, and what changes are made to intents.

Being able to download and manage session and interaction data, etc.

The possibility of consulting with support technicians when any problems arise within the platform. Review collected by and hosted on G2.com.

Losing the formatting of my intent´s content when I paste it into AgentBot from a different place (emojis can become huge, words in bold become regular font and paragraph spacing is lost).

Could use some more emojis! Many from WhatsApp are not supported when an intent´s content is saved.

Needs to address the formatting of the data reports downloaded from LIVE (could be much better) Review collected by and hosted on G2.com.

The most important quality for me is the mix of technical and not technical tools that allow giving omnichannel of the chatbot, which happens when we can take the client's information in all channels. Review collected by and hosted on G2.com.

Like everything in life, some modules have opportunities for improvement; one of these is the customization of the dictionary used in the conversational motor and all the possibilities of non-answers found. Review collected by and hosted on G2.com.

They are a company fully committed to their clients, it was very easy to implement with AIVO as they were always attentive and all the tools are very intuitive. Review collected by and hosted on G2.com.

I used to have problems with technical support, but since we have a new account manager, the service is wonderful. It was already good, but with the guidance of our executive, it is now fantastic! Review collected by and hosted on G2.com.

The most useful thing about Aivo is being able to upload content practically and at the same time being able to visualize it to make modifications. It allows us to differentiate our Customer Service from competitors. Review collected by and hosted on G2.com.

To work within the platform downloading reports or reviewing information is very heavy and slow. Review collected by and hosted on G2.com.

Your easy implementation. The quality of the interaction with our customers.

All the features that support this application with Machine Learning Review collected by and hosted on G2.com.

The look&feel of AIVO Live. This can be best dinamyc, intuitive, user experience and adaptative Review collected by and hosted on G2.com.

- Overall customer experience when using the chatbot;

- Practical and intuitive tool for knowledge management and creation of conversational flows for the chatbot;

- The company is always updated on new developments and offers tools and solutions tailored to the customer's needs;

- Weekly follow-up by a Customer Success to monitor the customer's journey. Review collected by and hosted on G2.com.

- The support for technical issues sometimes leaves something to be desired. Review collected by and hosted on G2.com.

I like the way the platform can be used in a quite intuitive manner. Additionally, the human quality in the company makes the interaction very pleasant. Review collected by and hosted on G2.com.

They should have all the training available to be reviewed whenever needed. Additionally, it would be good if they include a Know How for their implementation. Review collected by and hosted on G2.com.

That it is easy to feed the answers and easy to navigate through the menus.

The response times of the bot in operation are extremely fast and clear for all our customers. Additionally, if customers have any spelling mistakes, the bot identifies them without issue. Review collected by and hosted on G2.com.

That I can't have WhatsApp open to monitor it from the application itself. I have to go to the application to check if the conversation is completed, unlike Facebook and Instagram, which I can monitor in real-time from my mobile phone.

Another thing, there should be an app for the mobile to make changes when I'm not in the office. Review collected by and hosted on G2.com.