Best Review Management Software

How Many Review Management Software Products Does G2 Track?

Total Products under this Category: 480

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Spokk (+5.56%) - Among all products in this category, Spokk recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Review Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 19,300+ Authentic Reviews
  • 480+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Review Management Software

G2 Grid® for Review Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, ReputationStacker, Feefo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=reputationstacker&focus%5B%5D=feefo&focus%5B%5D=experience-com)

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,188

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making everyday tasks simple to learn and use.
  • Users value the responsive, helpful support team for quickly answering questions and assisting with their needs.
  • Users value straightforward messaging tools for quickly connecting with customers and keeping conversations organized.
  • Users like how automation streamlines recurring tasks and reduces manual work, saving time for their teams.
  • Users like how easy review requests help them collect more customer reviews.
Cons
  • Users find navigation unintuitive and clunky, with features and settings sometimes difficult to locate.
  • Users find the pricing high for the value, with costs limiting access for smaller teams and multi-location businesses.
  • Users report limited integrations, difficult setup, and connections that sometimes fail or break.
  • Users report platform glitches, bugs, freezes, and occasional downtime that disrupt use.
  • Users report slow support responses and difficulty reaching someone who can resolve issues.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Okendo

Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 19,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage.

Average Rating: 4.7/5.0

Total Reviews: 515

How Do G2 Users Rate Okendo?

  • Retail: 7.9/10 (Category avg: 8.4/10)
  • E-commerce: 9.5/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 7.4/10 (Category avg: 10/10)

Who Is the Company Behind Okendo?

  • Seller: Okendo
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Sydney, Australia
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, CEO
  • Top Industries: Retail, Consumer Goods
  • Company Size: 70% Small, 19% Medium

What Do G2 Reviewers Say About Okendo?

AI-generated summary from verified user reviews

Pros
  • Users find Okendo's ease of use beneficial, making setup and integration seamless with Shopify's functionalities.
  • Users commend Okendo's exceptional customer support, appreciating the quick responses and helpful resources throughout their experience.
  • Users value the seamless Shopify integration of Okendo, enhancing brand flexibility and user experience effectively.
  • Users appreciate Okendo's seamless Shopify integration, powerful segmentation, and exceptional customer service enhancing their overall experience.
  • Users find the easy setup of Okendo extremely helpful, allowing for a quick and straightforward implementation process.
Cons
  • Users feel the limited customization options in Okendo restrict design flexibility and analytical depth for better decision-making.
  • Users express frustration over missing features in Okendo, limiting automation and user experience during multi-store management.
  • Users wish Okendo's pricing were a little cheaper, even though they find it competitive and fair.
  • Users find a lack of customization in Okendo, affecting their branding and overall user experience.
  • Users experience usage difficulties with Okendo, citing a complex interface and limitations in automation and multi-store management.

What Are Recent G2 Reviews of Okendo?

What Are G2 Users Discussing About Okendo?

Klaviyo

Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.

Average Rating: 4.6/5.0

Total Reviews: 1,325

How Do G2 Users Rate Klaviyo?

  • Retail: 8.9/10 (Category avg: 8.4/10)
  • E-commerce: 9.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Klaviyo?

  • Seller: Klaviyo
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Boston, Massachusetts
  • LinkedIn® Page: www.linkedin.com
    3,008 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 80% Small, 16% Medium

What Do G2 Reviewers Say About Klaviyo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Klaviyo, thanks to intuitive templates and powerful segmentation options.
  • Users appreciate the ease of use and powerful features of Klaviyo, enhancing their email marketing effectiveness significantly.
  • Users value the easy integration of Klaviyo with platforms like Shopify, enhancing campaign personalization and efficiency.
  • Users value the seamless integrations of Klaviyo, which enhance personalization and support efficient marketing efforts.
  • Users love the ease of automation in Klaviyo, which enhances campaign effectiveness and integrates seamlessly with platforms.
Cons
  • Users find Klaviyo's pricing can become expensive as their contact lists grow, making it hard for small businesses.
  • Users find the missing features and intuitive setup of Klaviyo challenging, wishing for better support and updates.
  • Users find the learning curve steep with Klaviyo, especially when setting up and managing advanced features.
  • Users express frustration over poor customer support, particularly with AI-driven responses and integration challenges.
  • Users feel limited features in Klaviyo hinder effectiveness, desiring more useful updates and SMS options.

What Are Recent G2 Reviews of Klaviyo?

What Are G2 Users Discussing About Klaviyo?

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Housecall Pro

Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success.

Average Rating: 4.3/5.0

Total Reviews: 203

How Do G2 Users Rate Housecall Pro?

  • Retail: 7.7/10 (Category avg: 8.4/10)
  • E-commerce: 7.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 9.2/10 (Category avg: 10/10)

Who Is the Company Behind Housecall Pro?

  • Seller: Housecall Pro
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    1,550 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, owner
  • Top Industries: Construction, Consumer Services
  • Company Size: 91% Small, 4% Medium

What Do G2 Reviewers Say About Housecall Pro?

AI-generated summary from verified user reviews

Pros
  • Users find Housecall Pro to be incredibly easy to use, appreciating its intuitive setup and convenience for managing business tasks.
  • Users value the responsive customer support of Housecall Pro, enhancing their business operations with quick assistance and updates.
  • Users find Housecall Pro's easy setup invaluable for quickly managing their business operations and onboarding staff.
  • Users value the seamless integration of Housecall Pro, enhancing scheduling, billing, and payroll processes effectively.
  • Users highlight the user-friendly design of Housecall Pro, enhancing onboarding and overall customer experience.
Cons
  • Users note the lack of specialized features in Housecall Pro, limiting its effectiveness across diverse industries.
  • Users feel Housecall Pro can be expensive for smaller businesses, contrasting its features with ongoing development issues.
  • Users note the need for improvement in Housecall Pro's existing features and user experience amidst aggressive upselling.
  • Users express concern over limited customization options, wishing for tailored features to better suit their specific needs.
  • Users express concerns over limited features, particularly regarding customization, scheduling, and reporting functionalities.

What Are Recent G2 Reviews of Housecall Pro?

What Are G2 Users Discussing About Housecall Pro?

Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

Average Rating: 4.5/5.0

Total Reviews: 2,407

How Do G2 Users Rate Reputation?

  • Retail: 7.3/10 (Category avg: 8.4/10)
  • E-commerce: 7.0/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Reputation?

  • Seller: Reputation
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    685 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Property Manager
  • Top Industries: Automotive, Real Estate
  • Company Size: 46% Medium, 29% Small

What Do G2 Reviewers Say About Reputation?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Reputation beneficial, especially with customizable templates and responsive support.
  • Users appreciate the effortless review management of Reputation, enjoying its comprehensive features and valuable reporting tools.
  • Users value the responsive customer service and features that enhance the management of their properties effectively.
  • Users appreciate the centralized reviews feature, enabling effortless management of customer feedback across various platforms.
  • Users value the centralized reputation management of Reputation, effectively tracking reviews across multiple platforms.
Cons
  • Users feel there is a need for a more robust leaderboard and improved interface to enhance the reputation management experience.
  • Users desire a more robust leaderboard and express concern over confusing tab visibility affecting the overall experience.
  • Users find the missing features in Reputation limit usability, craving enhancements like a robust leaderboard and tailored insights.
  • Users report occasional bugs like response duplication on the dashboard, impacting the overall user experience.
  • Users find it challenging due to reporting lags that hinder effective review navigation and overall usability.

What Are Recent G2 Reviews of Reputation?

What Are G2 Users Discussing About Reputation?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • AI Insights Chat → Instant Business Answers: Allows you to use a conversational, chat-like assistant to instantly query your feedback database and extract deep, actionable trends from customer reviews. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses secure, role-based permissions, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 157

How Do G2 Users Rate ReputationStacker?

  • Retail: 10.0/10 (Category avg: 8.4/10)
  • E-commerce: 10.0/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.5/10 (Category avg: 10/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Marketing Director
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be extremely easy to use, simplifying online reputation management across multiple locations.
  • Users love the easy online reputation management with ReputationStacker, seamlessly boosting Google reviews for their business.
  • Users find it easy to manage online reputation with efficient review collection and excellent support from ReputationStacker.
  • Users value the automation of review requests with ReputationStacker, enhancing efficiency and simplifying management across locations.
  • Users value the easy setup of ReputationStacker, simplifying online reputation management and enhancing review collection efficiency.
Cons
  • Users face connection issues with ReputationStacker initially, but commend the excellent onboarding support provided.
  • Users find the difficult learning curve in combining multiple filtering options can be quite confusing without better documentation.
  • Users find the expensive costs for exceeding text message limits to be a significant drawback of ReputationStacker.
  • Users find the filtering options confusing when multiple conditions are combined, lacking sufficient documentation or guidance.
  • Users enjoy the filtering capabilities but face limitations when combining multiple filtering options, leading to confusion.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Feefo

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 

Average Rating: 4.6/5.0

Total Reviews: 157

How Do G2 Users Rate Feefo?

  • Retail: 8.4/10 (Category avg: 8.4/10)
  • E-commerce: 8.4/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Feefo?

  • Seller: Feefo
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Petersfield, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    126 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Managing Director
  • Top Industries: Leisure, Travel & Tourism, Retail
  • Company Size: 51% Small, 37% Medium

What Do G2 Reviewers Say About Feefo?

AI-generated summary from verified user reviews

Pros
  • Users value the quick and effective customer support from Feefo, enhancing their review collection experience significantly.
  • Users find Feefo's platform easy to use and appreciate the excellent customer support and multiple features available.
  • Users highlight the exceptional support from Feefo's friendly staff, enhancing the overall experience with the platform.
  • Users appreciate the user-friendly dashboard of Feefo, ensuring smooth setup and excellent customer support experience.
  • Users commend the helpfulness of the support team, noting their quick responses and valuable insights for improvements.
Cons
  • Users note the missing features like free trials for new options, affecting overall user satisfaction with Feefo.
  • Users identify poor reporting as a challenge, noting the need for a more comprehensive reporting suite.
  • Users report improvement needed in timely feature delivery and integration solutions, affecting overall satisfaction with Feefo.
  • Users find the limited customization options for feedback request emails unsatisfactory, impacting their ability to personalize communication.
  • Users find difficult reporting issues due to complex brand hierarchies, affecting navigation and overall engagement.

What Are Recent G2 Reviews of Feefo?

What Are G2 Users Discussing About Feefo?

Experience.com

Experience.com is an Experience Management Platform that helps organizations turn customer and employee feedback into stronger experiences, greater trust, and greater visibility. Experience.com connects Customer Experience (CX), Employee Experience (EX), reputation, online visibility, and AI Visibility in one platform. Organizations can collect and analyze feedback, manage reviews and reputation, publish content and social updates, maintain accurate business information, and strengthen how their brand appears across search and AI-powered discovery. For multi-location organizations and enterprises, the Experience Management Platform (XMP) provides centralized experience management, reputation, campaigns, analytics, governance, and visibility across locations and teams. For professionals and individual locations, the Search Rank Platform (SRP) helps build a stronger digital presence through reviews, business information, content, engagement, and other search signals. As customer discovery increasingly moves beyond traditional search, Experience.com also helps organizations build AI Visibility. AI-powered tools help businesses create authoritative content, demonstrate expertise, maintain accurate digital information, and strengthen the signals that AI systems use to understand, trust, and surface a business. Rather than managing feedback, reviews, search presence, and reputation through disconnected point solutions, Experience.com brings these capabilities together. The platform helps organizations connect the experience they create with the reputation they earn and the visibility they gain. Experience.com helps organizations capture feedback, understand what it means, build trust, and get found where customers are looking.

Average Rating: 4.8/5.0

Total Reviews: 417

How Do G2 Users Rate Experience.com?

  • Retail: 8.4/10 (Category avg: 8.4/10)
  • E-commerce: 8.4/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Experience.com?

  • Seller: Experience.com
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Branch Manager, Loan Officer
  • Top Industries: Financial Services, Real Estate
  • Company Size: 40% Medium, 33% Small

What Do G2 Reviewers Say About Experience.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Experience.com, finding it simple to navigate and set up.
  • Users appreciate the fact-based reviews on Experience.com, enhancing visibility and reputation for mortgage lenders.
  • Users value the personalized customer support from Experience.com, enhancing their overall experience with dedicated representatives.
  • Users appreciate the seamless integration of Experience.com, enhancing their ability to manage reviews effortlessly across platforms.
  • Users value the fact-based feedback of Experience.com, enhancing their visibility and marketing as mortgage lenders.
Cons
  • Users find it frustrating with the linking issues impacting connection to reviews and overwhelming review requests on Experience.com.
  • Users feel there's a lack of guidance for improving rank scores and specific item identification in analytics.
  • Users express concerns about missing features for Facebook connectivity and website analytics clarity in Experience.com.
  • Users find the social media integration lacking, wishing for more efficient connections across platforms and flexibility.
  • Users face connection issues with Experience.com, struggling to link accounts and receive timely updates.

What Are Recent G2 Reviews of Experience.com?

What Are G2 Users Discussing About Experience.com?

Yotpo

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

Average Rating: 4.3/5.0

Total Reviews: 259

How Do G2 Users Rate Yotpo?

  • Retail: 7.8/10 (Category avg: 8.4/10)
  • E-commerce: 8.5/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Yotpo?

  • Seller: Yotpo
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    756 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 73% Small, 23% Medium

What Do G2 Reviewers Say About Yotpo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Yotpo, making setup and management of customer interactions seamless and efficient.
  • Users highly value the dedicated customer support from Yotpo, enhancing their overall experience with the platform.
  • Users appreciate the user-friendly rewards system of Yotpo, enhancing customer engagement and satisfaction effortlessly.
  • Users value the seamless integration of loyalty, reviews, and SMS, enhancing customer engagement and satisfaction with Yotpo.
  • Users love Yotpo's streamlined review management that enhances customer engagement and boosts sales effectively.
Cons
  • Users find Yotpo to be expensive and overly complex, especially when adding more modules to the platform.
  • Users find Yotpo lacking in missing features, with outdated UI and slow performance impacting their experience.
  • Users find Yotpo's features to be limited and outdated, leading to frustrations with overall performance and usability.
  • Users find Yotpo's limited functionality frustrating, especially compared to other platforms and due to high costs.
  • Users face significant feature limitations in Yotpo, with frustrations stemming from unreliable software and poor support.

What Are Recent G2 Reviews of Yotpo?

What Are G2 Users Discussing About Yotpo?

Elfsight

Elfsight Apps is a SaaS-service that provides customizable & coding-free website widgets with rich integration capabilities. Elfsight Apps can be embedded to any website platform: WordPress, Shopify, Weebly, Wix, Squarespace, Joomla!, Drupal, BigCommerce, OpenCart, Adobe Muse, Webflow, HTML, Magento, Blogger, ModX, Webnode, Lightspeed, BigCartel, and more or added to an HTML website. With Elfsight widgets, you can easily perform the following tasks on your website: ✔️ Increase Sales * Pricing Table * PayPal Button * Countdown Timer * Google Maps * Testimonials Slider * Facebook Reviews * FAQ ✔️ Engage Website Visitors * Instagram Feed * Facebook Feed * YouTube Gallery * Twitter Feed * Pinterest Feed ✔️ Support Customers * AI Chatbot * Contact Form * Form Builder * FAQ ✔️ Get Followers * Instagram Feed * Facebook Feed * YouTube Gallery * Twitter Feed * Social Media Icons * Social Share Buttons * Pinterest Feed Elfsight widgets help 3,000,000+ website owners to increase sales, engage visitors, collect leads and more. Save your time and money with ready-to-use solutions and grow your business faster! ⚡️

Average Rating: 4.8/5.0

Total Reviews: 902

How Do G2 Users Rate Elfsight?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Elfsight?

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Design
  • Company Size: 89% Small, 5% Medium

What Do G2 Reviewers Say About Elfsight?

AI-generated summary from verified user reviews

Pros
  • Users rave about Elfsight's responsive customer support, noting their professionalism and quick solutions for any issues.
  • Users love the ease of use of Elfsight, with simple setup and fantastic customer support enhancing their experience.
  • Users love the extensive variety of widgets offered by Elfsight, enhancing functionality and design effortlessly.
  • Users love the easy setup of Elfsight, allowing quick integration and management on their websites.
  • Users appreciate the easy integrations of Elfsight, simplifying website implementation and management with versatile options.
Cons
  • Users find the pricing high, though they acknowledge the product's value justifies the cost.
  • Users experience poor support due to occasional delays and reliance on the team for self-configuration features.
  • Users experience limited views on the Instagram feed, which hampers visibility despite having a popular website.
  • Users experience limits on views for widgets, even in the pro plan, impacting their overall satisfaction.
  • Users express frustration over missing features in Elfsight, particularly regarding limited flexibility for multiple websites.

What Are Recent G2 Reviews of Elfsight?

What Are G2 Users Discussing About Elfsight?

Reviews.io

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

Average Rating: 4.8/5.0

Total Reviews: 657

How Do G2 Users Rate Reviews.io?

  • Retail: 8.6/10 (Category avg: 8.4/10)
  • E-commerce: 9.0/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Reviews.io?

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About Reviews.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and dedicated customer support of Reviews.io, ensuring prompt assistance and resolution of issues.
  • Users value the helpful customer support of Reviews.io, appreciating quick resolutions and assistance during onboarding.
  • Users find the ease of use of Reviews.io exceptional, appreciating the intuitive design and helpful support throughout onboarding.
  • Users appreciate the team's helpfulness, noting their timely support and efficiency in resolving issues promptly.
  • Users appreciate the fast response time for support, ensuring efficient resolutions to queries and issues.
Cons
  • Users find the pricing to be very expensive for basic functionality compared to other technologies.
  • Users express frustration with poor customer support, struggling to resolve technical issues and experiencing lost reviews.
  • Users find the difficult setup of advanced features challenging, impacting initial experience with Reviews.io.
  • Users find review import difficulties and uncorrectable typos frustrating, impacting their overall experience with Reviews.io.
  • Users experience difficult navigation with a complex menu and hard-to-find review options, complicating their usage of the platform.

What Are Recent G2 Reviews of Reviews.io?

Pluspoint

Pluspoint is the local marketing platform for brands that run more than one address. Reviews, listings, AI search visibility, messaging, social posting and coupons. Every location, one login, from $29 per location per month. 🤖 Getting found when the search is an AI answer Ask ChatGPT for the best sushi in Lisbon and three names come back, not ten blue links. Google's AI Overviews and Ask Maps work the same way. Those answers get assembled from things you control: your categories and hours across the directory graph, plus how many reviews each location has and how recent they are. Pluspoint runs that layer. A car rental group we work with now lands consistently in the top 3 of AI recommendations. Lyca Mobile's Google Maps views rose 395%, and Maps views are what turn into direction requests and walk-ins. 📊 Transparent Prices are on the website. Monthly billing, no setup fee, no demo gate, cancel any month. One plan at $29 per location carries every feature; directory syndication is an optional $39 add-on. ⚡ Easy to set up Sign up tonight, run it tomorrow. Self-service signup, bulk location import, 14-day free trial without a card. 🔌 Connects to what you already run Google, Facebook, Instagram, WhatsApp, TikTok, X, LinkedIn, VTEX and Zapier connect from the settings screen, which puts 8,000+ apps in reach. Salesforce, HubSpot, Pipedrive, QuickBooks and Xero get set up with the team. Restaurant groups also get iFood and CoverManager, and there is a documented API. 📈 Built to grow Five locations or five hundred. Bulk operations, per-location analytics, regional rollups, franchisee-level permissions. 🧲 Attract Listings synced across Google, Apple Maps, Bing and 100+ directories. Reviews collected by QR code, SMS, email and WhatsApp, monitored across Google, Facebook, Yelp, Tripadvisor, Booking.com and more. AI replies in your brand voice, posted back automatically to Google and iFood. Elsewhere the draft waits for someone to click paste. Social posting to six networks, scheduled once, pushed to every location. 💬 Convert One inbox for WhatsApp, SMS, email, live chat, Facebook Messenger and Instagram DMs. An AI chatbot that answers the repeat questions and captures leads at 2am. A mobile microsite per location. 🔁 Retain Surveys that catch a bad visit early and route the complaint privately instead of onto Google. Campaigns over SMS, email and WhatsApp. Trackable coupons, so you can follow a campaign through to the register. 🎯 Who it fits CMOs, VP Ops, franchise leads and founder-operators at multi-location brands: restaurants, hotels, healthcare, automotive, retail, home services, beauty and real estate. One 60-restaurant group went from 2.8 to 4.8 stars and 16x more reviews a month. Billing starts at three locations, so the $87. Get found. Get visits. Get more time to sleep.

Average Rating: 4.9/5.0

Total Reviews: 107

How Do G2 Users Rate Pluspoint?

  • Retail: 10.0/10 (Category avg: 8.4/10)
  • E-commerce: 10.0/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 8.3/10 (Category avg: 10/10)

Who Is the Company Behind Pluspoint?

Who Uses This Product?

  • Who Uses This: CEO, Marketing Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 55% Small, 44% Medium

What Do G2 Reviewers Say About Pluspoint?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralized management of Pluspoint, effectively tracking reviews and engagement from a single platform.
  • Users appreciate the seamless client interaction features of Pluspoint, enabling efficient communication management on-the-go.
  • Users find Pluspoint's ease of use remarkable, allowing seamless management of online interactions from a single platform.
  • Users value the AI integration of Pluspoint for saving time through automation and simplifying online interaction management.
  • Users love the AI capabilities of Pluspoint for automating tasks, significantly saving time and enhancing efficiency.
Cons
  • Users express a desire for improved chat functionality, seeking more comprehensive communication options within Pluspoint.
  • Users desire more flexible reporting features in Pluspoint to gain tailored insights for various departments.
  • Users find the limited customization of reporting features challenging, needing more flexibility for tailored department insights.
  • Users note that Pluspoint lacks robust listing capabilities, often needing additional tools for complex issue tracking.
  • Users find the missing features on the mobile app limiting, which affects usability and convenience.

What Are Recent G2 Reviews of Pluspoint?

SingleInterface

SingleInterface is an AI-powered growth platform specifically designed for multi-location enterprises, enabling each store, branch, outlet, and distributed location to enhance its visibility across various digital discovery channels, including Google Search, Maps, and AI-driven answers. This comprehensive solution addresses the unique challenges faced by businesses with numerous locations, providing a centralized system that empowers marketing and operations teams to monitor and optimize performance across thousands of sites. The platform caters to enterprises that require a robust framework for managing their digital presence and customer interactions at scale. By offering tools to maintain accurate location information, improve local search visibility, and create tailored location-specific pages, SingleInterface ensures that brands can effectively engage with their target audience. Additionally, the platform facilitates the management of customer reviews, analysis of customer calls, and insights into local competitors, allowing businesses to run hyperlocal campaigns that resonate with their communities. One of the standout features of SingleInterface is its ability to connect various elements of a brand's digital presence, including customer interactions, competitive intelligence, and local demand. This integration enables enterprises to gain a deeper understanding of their performance across different locations. By identifying why certain locations are thriving while others may be struggling, businesses can pinpoint areas that require attention and determine the most effective actions to take. This level of insight is crucial for optimizing marketing strategies and ensuring that each location receives the support it needs to succeed. For enterprises with extensive physical networks, SingleInterface provides a means of central control without adopting a one-size-fits-all approach. The platform allows teams to manage their operations efficiently while equipping each location with the intelligence and actionable insights necessary for growth. By leveraging the power of AI and data analytics, SingleInterface empowers brands to make informed decisions that drive performance and enhance their overall market presence. In summary, SingleInterface stands out as a vital tool for multi-location enterprises looking to navigate the complexities of digital marketing and customer engagement. With its comprehensive suite of features, the platform not only streamlines operations but also fosters a deeper connection between brands and their local markets, ultimately driving growth and success across all locations.

Average Rating: 4.7/5.0

Total Reviews: 123

How Do G2 Users Rate SingleInterface?

  • Retail: 9.0/10 (Category avg: 8.4/10)
  • E-commerce: 8.7/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 2.7/10 (Category avg: 10/10)

Who Is the Company Behind SingleInterface?

  • Seller: SingleInterface
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Gurgaon, IN
  • LinkedIn® Page: www.linkedin.com
    330 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Financial Services, Retail
  • Company Size: 56% Large, 30% Medium

What Do G2 Reviewers Say About SingleInterface?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the approachable, helpful support team and its quick responses when assistance is needed.
  • Users find the interface intuitive and easy to navigate, helping them use the platform smoothly in day-to-day work.
  • Users value improved local search visibility, helping customers discover nearby stores and relevant services.
  • Users value the clear, centralized performance dashboards and insights that make it easy to monitor local results and guide decisions.
  • Users value the team's proactive, collaborative partnership and genuine investment in their success and customer outcomes.
Cons
  • Users find customization limited and the product difficult to adapt to specific needs and unique use cases.
  • Users find dashboard customization too limited for campaign or product-level insights and miss bilingual dashboard support.
  • Users report delayed data syncing across directories and third-party platforms, with campaign insights integration also needing improvement.
  • Users say issue resolution takes too long, with delays also affecting tasks and ticket closure.

What Are Recent G2 Reviews of SingleInterface?

Capterra

Capterra is a comprehensive online software marketplace designed to assist businesses in discovering, comparing, and selecting the most suitable software solutions for their specific needs. By providing access to millions of verified user reviews across a diverse range of software categories—including customer relationship management (CRM), project management, accounting, human resources (HR), and marketing tools—Capterra empowers organizations to make informed, data-driven purchasing decisions. The platform serves a wide array of users, from small businesses seeking cost-effective tools to large enterprises in need of robust software solutions. Capterra's user-friendly interface allows individuals and teams to navigate through thousands of software options efficiently. The site is particularly beneficial for businesses that may lack the resources or expertise to conduct extensive software evaluations independently. By streamlining the selection process, Capterra helps users identify top-rated solutions that align with their industry requirements, budget constraints, and growth objectives. Key features of Capterra include powerful comparison tools that enable users to analyze software side-by-side based on essential criteria such as features, pricing, and user ratings. This functionality allows prospective buyers to visualize differences between options clearly, making it easier to identify the best fit for their organization. Additionally, Capterra provides transparent pricing information, ensuring that users can make budget-conscious decisions without hidden costs. The platform's emphasis on real customer feedback further enhances its value, as potential buyers can gain insights from the experiences of others who have used the software. Capterra stands out in the software marketplace by offering its services completely free for users. This accessibility allows businesses of all sizes to leverage the platform without financial barriers, making it an invaluable resource for organizations looking to optimize their software investments. As part of G2 Digital Markets, Capterra connects software buyers with trusted insights and leading vendors worldwide, reinforcing its commitment to facilitating informed decision-making in the software selection process.

Average Rating: 3.9/5.0

Total Reviews: 152

How Do G2 Users Rate Capterra?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Capterra?

  • Seller: G2
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Chicago, USA
  • LinkedIn® Page: www.linkedin.com
    1,689 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 29% Medium

What Do G2 Reviewers Say About Capterra?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Capterra, simplifying software comparison and research with a user-friendly interface.
  • Users value the genuine user reviews on Capterra, helping them make informed decisions about software choices.
  • Users value Capterra's genuine user reviews, which provide authentic insights and streamline the software comparison process.
  • Users value the authenticity of user reviews on Capterra, finding genuine insights essential for informed software decisions.
  • Users appreciate Capterra for its comprehensive software selection, making it easy to discover and compare solutions.
Cons
  • Users find the review process confusing, often struggling with transparency and the relevance of feedback for their needs.
  • Users express frustration over slow and confusing review publishing, resulting in a lack of trust and transparency.
  • Users express concerns over bias in reviews, feeling overwhelmed by choices and questioning the authenticity of feedback.
  • Users feel overwhelmed by potential bias in reviews and concerns over transparency and fairness in feedback.
  • Users find the overwhelming content challenging, struggling to discern relevant reviews and genuine user experiences.

What Are Recent G2 Reviews of Capterra?

What Are G2 Users Discussing About Capterra?

Liftify

More reviews. Better visibility. Be the name they call first. Liftify is the reputation platform for home services. Your customer decides before they ever call you. They search, they read reviews, they see what AI answers say about you, and they pick the company they believe will show up and do it right. Most of the trust you earn on the job never reaches that moment. Liftify closes that gap. We get you more reviews, from more completed jobs, at every location, month after month. That volume moves you up in search, into the map pack, and into AI answers, which is where the next customer already is. One example of what that looks like: a 22-location platform across five states grew review volume 93% over ten months, 3,447 more reviews than the prior year. Volume doubled in the first month, and every month beat the prior year's best. It works as one connected system. ReviewPro turns completed jobs into reviews, at scale, across every location. ExperiencePro, an add-on to ReviewPro, shows you what that feedback is telling you about the work. LoyaltyPro, in early access, turns customers you already won into repeat revenue. ConvertPro, in early access, turns visibility into booked jobs. Liftify Command Center gives owners and leadership one view of how every location, brand, or portfolio is performing. Built for HVAC, plumbing, roofing, painting, restoration, and more. Whether you run a single location and want to grow, a handful of trucks, a franchise system, or a multi-brand platform, the model is right-sized to your business. You are live in days, not months, and we handle the setup. Operations platforms like ServiceTitan run the business. Liftify is the trust layer that helps customers find you first and pick you. We work alongside your operations platform. Start with a 30-day pilot across up to five locations. No commitment to start. Priced to your business and scaled to each location's market. Be the one they choose. Trust, made visible.

Average Rating: 5.0/5.0

Total Reviews: 163

How Do G2 Users Rate Liftify?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 4.9/10 (Category avg: 10/10)

Who Is the Company Behind Liftify?

  • Seller: Liftify
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Indianapolis, US
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Consumer Services, Construction
  • Company Size: 59% Small, 34% Medium

What Do G2 Reviewers Say About Liftify?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support from Liftify, noting their proactivity and genuine investment in user success.
  • Users value the ease of use of Liftify, finding it simple to implement and navigate for managing reviews.
  • Users love how Liftify drives significant increase in reviews, enhancing customer relationships and streamlining processes effortlessly.
  • Users commend the helpful and knowledgeable team at Liftify, making collaboration easy and effective for achieving results.
  • Users value Liftify for its seamless execution, proactive support, and impressive measurable results in review management.
Cons
  • Users experience poor reporting with Liftify, finding it confusing and in need of clearer location display.
  • Users face access limitations with Liftify, finding some features unavailable and texting multiple contacts cumbersome.
  • Users find the repetitive replies from Liftify's AI can hinder the experience, craving more unique content generation.
  • Users report filtering issues that can cause confusion when viewing multiple locations, though they are considered minor inconveniences.
  • Users desire direct integration with Yelp and BBB, finding current processes for reviews cumbersome and time-consuming.

What Are Recent G2 Reviews of Liftify?

Subhransu Sahu
SS
Researched and written by Subhransu Sahu
Updated April 10, 2026

Review Management Topics

Expand/Collapse

Learn More About Review Management Software

What is review management software?

Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights.

This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal.

Key benefits of review management software

  • Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand.
  • Encourage authenticity by allowing prospects and customers to learn about brand weaknesses.
  • Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers.
  • Increase sales by understanding the overall brand image

Why use review management software?

Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. The best review management platforms for brand reputation are built around exactly that: turning feedback into action before it affects the bottom line.

Engagement—Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. The strongest review management software makes this a team effort rather than a one-person job — Birdeye lets multiple team members collaborate on review responses and add internal notes so context isn't lost when someone's out, and Reputation lets admins assign specific locations or reviews to the right manager rather than leaving everything in one shared inbox.

Improve products and services—Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty.

Who uses review management software?

Reviewer feedback can benefit multiple company departments, from sales and marketing to product development.

Marketing — Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences.

Sales—Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial.

Product management — Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction.

Kinds of review management software

Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management.

Best-of-breed—Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price.

Suites—Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations.

Point solutions — A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software.

Review management software features

Based on G2 reviews, marketing and product teams evaluate review management software by comparing collection and moderation tools, syndication capabilities, and integration with CRM and marketing systems.

Collection—Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously.

Moderation—Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process.

Management—Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted.

Visual display elements such as photos, ratings, or badges can make reviews more attractive.

Syndication—Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats.

Other features of review management software: Community Q&A Capabilities, Customer Service Capabilities, Engagement Capabilities, Integration & APIs Capabilities, Marketing Capabilities, Response Types Capabilities, Sampling Capabilities

Additional review management software features

Brand management—Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible.

Omnichannel communications—Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them.

Potential issues with review management software

Moderation—Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators.

Integration—Review management systems integrate with other types of software, such as CRM, sales, and marketing automation. Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as data integration software.

Review relevance—Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior.

Privacy — While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies.

Increased competition — As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives.

Review Management Software FAQs

Small Business FAQs

What is the most affordable review management software for SMBs?

Within this category, a few platforms stand out specifically for strong price-to-value scores among smaller organizations.

  • Shopper Approved: Posts the strongest price-to-value scores among small business reviewers in this data set.
  • EmbedReviews: Also rates well on value, alongside support scores that hold up strongly for a smaller organization's needs.
  • Videowise: Solid value scores back up a supportive team that helps smaller businesses through setup and integration.

What is the best review management software for startups?

Startups evaluating review management tools tend to prioritize something a lean team can run without a dedicated reputation manager.

  • Cacao: Among small business reviewers, it posts a perfect satisfaction score, with a centralized console that keeps multi-location monitoring simple even for a small team.
  • Kudoz Reviews: Also earns a perfect score among smaller organizations, though the review base here is still modest.
  • ReputationStacker: A large small-business review base backs up a fully automated system that gets more reviews without ongoing manual effort.

Which review management software is the most user-friendly for small teams?

Ease of use matters most at this stage, since the person managing reviews is often juggling several other responsibilities too.

  • Yotpo: Posts strong ease-of-use scores among small business reviewers in this data set.
  • EmbedReviews: Also rates highly on ease of use, backed by support scores that stay strong for a smaller team.
  • Klaviyo: A strong ease-of-use score pairs with review and customer data working together in one place.

Which review management tool is easiest to set up for small teams?

Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with something usable well before it needs to prove its worth.

  • ReputationStacker: Posts some of the strongest setup scores among small business reviewers in this data set.
  • Kudoz Reviews: Also posts a top-tier setup score, though the sample here is still small.
  • Cacao: A strong setup score backs up a centralized console that's ready to monitor multiple locations from day one.

Which review management tool is best for local or service-based small businesses?

A distinct pattern in this category is small, service-based businesses focused on winning local search visibility rather than managing a large e-commerce catalog of reviews.

  • ReputationStacker: Built specifically to help businesses rank higher in local search and win more customers through automated review generation.
  • Experience.com: Guides small businesses through setting up a Google My Business page alongside broader online reputation management.
  • Lipscore: Strong satisfaction scores back up a platform built for straightforward review collection without a heavy setup process.

Enterprise FAQs

What is best-rated review management software for large enterprises?

Within the Enterprise segment of this category, a smaller set of platforms have the review volume from large organizations to back up a strong rating.

  • ReputationStacker: Holds a perfect satisfaction score among its enterprise reviewers, consistent with the top ratings it earns at every organization size.
  • Birdeye: Carries by far the largest enterprise review base in this category, holding a strong rating even at that scale.
  • Experience.com: A smaller enterprise sample so far, though satisfaction holds up well among the larger-organization reviewers using it.

What is the most reliable review management tool for enterprises?

Reliability at this scale tends to come down to support responsiveness, since a large organization needs fast answers when reviews are coming in across many locations at once.

  • ReputationStacker: Support ratings are the strongest in this data set among enterprise reviewers.
  • Feefo: Also posts strong enterprise support scores, consistent with a support team reviewers rate among the best in the category overall.
  • Birdeye: Support scores stay solid across the largest enterprise review base in the category.

Which platform offers the strongest review aggregation for enterprise teams?

At enterprise scale, aggregation needs to hold up across many properties and locations, not just a handful of review sources.

  • Birdeye: Lets an enterprise view all important information in one location across multiple properties, backed by the largest enterprise review base in this category.
  • Reputation: Built specifically around aggregating and managing reputation data at scale for larger organizations with multiple locations.

Which platform offers the strongest CRM integration for enterprise teams?

At this scale, CRM integration needs to sync review data across many teams and touchpoints, not just a single sales pipeline.

  • Birdeye: Integrates with a wide range of CRM platforms, a feature that scales cleanly across the largest enterprise review base in this category.
  • SingleInterface: Solid enterprise satisfaction scores back up a platform built to connect listings, reviews, and customer data across multi-location operations.

Which review management platform is best for multi-location or franchise enterprises?

Large, multi-location organizations need a platform built to manage reputation across many sites at once, not a tool designed for a single storefront.

  • Birdeye: Reviewers specifically cite the ability to view important information across multiple properties in one place, which matters more as the number of locations grows.
  • SingleInterface: Positioned around managing listings and reviews consistently across many locations for larger, multi-site operations.
  • Reputation: A solid enterprise review base backs up a platform built for reputation management at scale across a large portfolio of locations.