Capterra Reviews & Product Details

I appreciate Capterra for its straightforward layout and detailed user feedback, which make it exceptionally easy to compare software solutions. The ease of navigating the website made an excellent first impression, allowing me to dive right into my research without any barriers or confusion. Capterra’s simple setup and user-friendly interface were a revelation, letting me focus on my core goal of finding and comparing software options almost immediately. Moreover, I find the authenticity of Capterra's user reviews very valuable, as they provide genuine feedback on software performance and usability, swiftly filtering out unreliable information. The comprehensive comparison tools are another standout, enabling me to evaluate multiple software products side by side based on features, pricing, ratings, and user feedback. This capability has significantly streamlined my decision-making process, making it far more efficient. Review collected by and hosted on G2.com.

Common dislikes about Capterra include lack of transparency around why reviews are not published, leading to frustration and mistrust among users Some users perceive potential discrimination or unfair treatment of reviews. Review collected by and hosted on G2.com.

I found setting up Capterra incredibly easy, making it one of the simplest platforms I've ever configured. I also valued the ability to easily access and review a wide range of products, which helped me in researching and learning about products before trying them. Additionally, as an incentivized reviewer, I appreciated that they paid well and that their payments were consistently on time. Review collected by and hosted on G2.com.

I find Capterra's approach a bit 'scammy' at times, which has completely put me off from using them. There seem to be transparency issues, particularly with how reviews are published or not. I wish they were more communicative about why a review might not be published, instead of leaving me to figure it out. This lack of clarity and communication made my experience frustrating. Review collected by and hosted on G2.com.

Capterra is a well-established software review platform operating within the SaaS and B2B technology sector. Its core features include:

• Extensive software directory covering a wide range of categories, allowing for granular filtering and comparison.

• User-generated reviews that are generally verified, providing a broad perspective on software products.

• Detailed product profiles with structured information on features, integrations, and pricing.

• Vendor response capability to user reviews, supporting two-way communication and transparency.

• Periodic review moderation aimed at maintaining the authenticity and relevance of published content.

The platform’s interface is straightforward, and the search and filter options are robust. The process for submitting a review is clear, and Capterra’s stated policies on fraud prevention and review authenticity are well-defined. Their FAQ section provides transparency on how reviews are managed, flagged, or removed if they violate guidelines. Review collected by and hosted on G2.com.

The lack of acknowledgment or feedback on submitted reviews creates uncertainty about whether contributions are valued or even processed.

While Capterra claims to act against fraudulent reviews and vendor manipulation, the process for contesting a removed review is not always user-friendly or well-explained. The lack of timely support responses further complicates resolution for users who feel their reviews were unfairly targeted or misclassified.

Removal or deactivation of previously published reviews without clear, proactive notification. Capterra conducts periodic audits and may remove reviews that no longer meet updated guidelines or are deemed not sufficiently accurate or current. However, the rationale for removal is not always communicated directly to the reviewer, which can be frustrating and reduce trust in the platform’s transparency. Review collected by and hosted on G2.com.

I like how easy it is to search and compare different software in one place. The reviews from real users help me get an idea of what works well and what doesn’t, instead of just relying on marketing promises. It saves me a lot of time when I’m trying to narrow down options. Review collected by and hosted on G2.com.

Sometimes there are too many choices, and it can feel a bit overwhelming. I’ve also noticed that some reviews are a little vague or generic, so I’m not always sure if they’re from real users or just surface-level feedback. Review collected by and hosted on G2.com.

It is a good product with a lot of different features for the business. Review collected by and hosted on G2.com.

I do not dislike anything about it currently. Review collected by and hosted on G2.com.

Capterra is a wide platform for software reviews. I get authentic reviews from it the software I use eg, canva, filmora, pexels, wix etc. for my company. As business development manager I need to pick the best marketing tools for my work to get easier. Capterra gives the honest reviews which helps to pick the best tools for my work which is also affordable to use. Review collected by and hosted on G2.com.

So far I haven't found anything to dislike about it, its good platform for any business or students to pick the best software for them. Review collected by and hosted on G2.com.

Capterra provide the latest software available for my marketing work. I can easily find what software I can use. Comparing marketing software or tools what is best for my work as a marketer. Howeever G2 also is must reliable for me interm of searching great software they provide actual screenshot that I using the software.This are the two site I recommend so far. Review collected by and hosted on G2.com.

Capterra provide reward for the reviews the only thing dislike about Capterra is how this reward will come. And they dont tell you if your review will give you reward cause it depent on the developer. Review collected by and hosted on G2.com.

One single platform that help me with my software needs. Review collected by and hosted on G2.com.

Nothing as such as it is the best of best Review collected by and hosted on G2.com.

It has plenty of reviews, but as a vendor, this platform feels more like a CPC platform than a genuine review site. Review collected by and hosted on G2.com.

Custom services (review managment) were very unhelpful and unwilling to assist an (ex-)paying customer. A false review was posted by someone who wasn’t even a customer. Review collected by and hosted on G2.com.

I like how user friendly it is. My downside, I have none at this moment. I have not had any glitches with the system. The customer service aspect is on point! Question/concerns were answered in a prompt manner. It come with ease of use. Review collected by and hosted on G2.com.

I love the fact it allows for effortless navigation with minimal interruption. I utilize it frequently throughout the work week. The integration system is spot on. Review collected by and hosted on G2.com.