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Capterra Reviews FAQs

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Last updated: Nov 04, 2026

What is Capterra, and what problem is it built to solve?

It is a software discovery and review platform that helps buyers research and compare business software through product listings and user feedback.

What languages does Capterra support?

It supports 11 languages: Dutch, English, French, German, Italian, and others.

What company sizes and industries is Capterra the best fit for?

Positive users span small businesses, mid-market organizations, and enterprises, with especially strong representation across those company sizes. The most represented industries include:
  • Company size: Small businesses with 50 or fewer employees
  • Company size: Mid-market organizations with 51–1,000 employees
  • Company size: Enterprises with more than 1,000 employees
  • Industry: Computer software and information technology
  • Industry: Marketing and advertising

What customer support options does Capterra provide, and how do users find the overall support experience?

The support experience is mixed. Users value prompt, clear responses when they receive them, while others describe slow replies, difficulty resolving issues, or unhelpful service.

What features or capabilities could make Capterra even more useful?

The most useful improvements would make software research clearer and help buyers assess listings with greater confidence. Users would benefit from:
  • More complete and accurate pricing details, including clearer plan and feature comparisons
  • More detailed, current reviews with clearer explanations of review publication or removal decisions
  • A cleaner comparison experience with easier filtering and ways to compare more products at once
  • More precise categories and search results to help buyers find niche or industry-specific software

Capterra Reviews (164)

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Reviews

Capterra Reviews (164)

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3.9
164 reviews

What do users say?

Generated using AI from real user reviews

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Preeti G.
PG
Preeti G.
Content Manager & Digital Marketer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"A Helpful Platform For Comparing & Choosing Software"
4.5/5
What do you like best about Capterra?

What I like about Capterra is its user-friendly interface and authentic customer reviews. I can easily compare different software options with detailed information about their features, pricing, ratings and user experiences without visiting multiple websites. This saves a lot of time and helps me make informed decisions when choosing the right software for my needs. The pros and cons section is very helpful because it mentions software limitations and practical benefits. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

One thing that I don't like about Capterra is that some software listings provide limited information about the features, and the pricing is outdated. This means I have to check the software pricing on its official site to confirm the details, which takes too much time. Review collected by and hosted on G2.com.

Sahil K.
SK
Sahil K.
IT Executive
Mid-Market (51-1000 emp.)
"A Helpful Platform for Comparing Software and Making Better Decisions"
4/5
What do you like best about Capterra?

It provides reviews from genuine people, and that can affect a business’s credibility. It’s also widely accessible to a large audience, making it a useful review software. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

Sometimes it takes time to find detailed and relevant information about a particular software or service. Not all reviews provide enough practical insights about real-world usage, and it can be difficult to compare similar products based on specific business requirements. It would also be helpful if the platform had more verified, regularly updated reviews and a simpler way to filter feedback based on actual user experience. Review collected by and hosted on G2.com.

Debasheesh M.
DM
Debasheesh M.
Content creator
Small-Business (50 or fewer emp.)
"Easy to Navigate, but Review Transparency Needs Work"
5/5
What do you like best about Capterra?

I find Capterra valuable for discovering the right technology. I appreciate its extensive software directory, user reviews, comparison facilities, and ease of navigation. The initial setup was quite straightforward and user-friendly, and the interface was easy to navigate with minimal technical knowledge. I would happily recommend Capterra to friends and colleagues. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

I think Capterra could make the review submission process more streamlined and intuitive. I’d also like more transparency around review verification, clearer product comparisons, and more detailed, interactive demonstrations, including authentic video reviews and practical comparisons based on real-world use. I’d like the platform to do more to recognize verified customer feedback, make genuine user experiences easier to find, and respond more quickly to user concerns. A little more guidance for first-time users and clearer explanations of some features would also make onboarding smoother. Review collected by and hosted on G2.com.

Amy L.
AL
Amy L.
Business Development Manager
Mid-Market (51-1000 emp.)
"Detailed Verified Reviews and Handy Side-by-Side Comparisons"
3.5/5
What do you like best about Capterra?

What I like most about Capterra is the detailed, verified user reviews and the side-by-side software comparison tool. It makes evaluating features and pricing transparent, saving our team a significant amount of research time. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

Sometimes search results feel influenced by sponsored or promoted listings rather than purely organic ratings. It requires a bit more filtering to find niche software that doesn't bid for top placement. Review collected by and hosted on G2.com.

Bryce B.
BB
Bryce B.
Creative Director
Small-Business (50 or fewer emp.)
"CreatorCatalyst saved us hiring additional headcount while scaling our creator marketing program"
5/5
What do you like best about Capterra?

As a mid-size agency supporting clients across several niche industries, CreatorCatalyst has been instrumental in helping us grow our creator marketing programs. The end-to-end functionality and depth of AI-learning allow us to build and manage 30+ client campaigns with different deliverables in one easy to use platform. The ai-persona building ensures that the right creators are surfaced based on brand specific attributes, target audience, and unique campaign goals (UGC community posts vs UGC for paid performance vs strategic affiliate partner recommendations). And their in-house Managed Services team is extremely helpful, always leaned in to helping us with strategic direction and execution across our client roster. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

Early on it was a bit difficult to surface creators in more rural areas of the United States due to channel data but their team has worked diligently to engineer a way to surface creators for us across all of our targeted geos. Review collected by and hosted on G2.com.

Derek P.
DP
Derek P.
Author
Small-Business (50 or fewer emp.)
"Easy Software Comparisons with Reviews from Around the World"
4.5/5
What do you like best about Capterra?

Capterra is a software review platform that aggregates different reviews from around the world. It makes it easy to figure out which software is worth your time and money. They have different categories and you can compare software, making it easy to see which program is better. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

I find G2 a little easier to navigate and understand, compared to Capterra. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Quick Software Comparisons, but Pricing Details Fall Short"
3/5
What do you like best about Capterra?

I use Capterra to make a fast shortlist of business software, and its real user reviews save me research time. I like the side-by-side comparisons and feature filters. The user reviews and ratings are particularly helpful because they provide genuine feedback from people with hands-on experience. The clear layout makes it easy to compare products and narrow down my options quickly. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

I find responsive listings hard to tell apart from neutral results, and pricing details are often missing. I’d find it helpful to see a clear breakdown of subscription costs, including monthly and annual pricing, hidden costs, additional user fees, and which features are included in each pricing tier. Review collected by and hosted on G2.com.

Zahabiya K.
ZK
Zahabiya K.
AI Data annotator
Information Technology and Services
Enterprise (> 1000 emp.)
"Free and Easy for Confirming the Right Software"
4/5
What do you like best about Capterra?

It’s free, and that’s the best thing about it. If you already know which software you’re looking for, it’s easy to confirm whether it suits your needs. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

The categories are extremely broad. If you already know the name of a software, you can easily type it in and find reviews and information about its usability. However, if you’re looking for software and don’t know which category it falls under, the categories feel too wide and it becomes harder to find what you need. Review collected by and hosted on G2.com.

Alexandra Z.
AZ
Alexandra Z.
Small-Business (50 or fewer emp.)
"Convenient Software Search and Comparison with Capterra"
4.5/5
What do you like best about Capterra?

I like the convenient search and the ability to compare different programs. It helps quickly find programs by the necessary categories and compare their main features, prices, and reviews in one place, saving time. I also appreciate the ability to read user reviews and learn about their real usage experiences. The Capterra interface is intuitive and doesn't require much time to master, allowing me to quickly start using the search, categories, and program comparison. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

Sometimes there is too much information, so making a choice can take more time. I would also like to make the program comparison even more visual and add more detailed reviews from real users. Review collected by and hosted on G2.com.

Jason T.
JT
Jason T.
Investment Marketing
Mid-Market (51-1000 emp.)
"Capterra Makes Finding the Right Software Provider Easy"
4.5/5
What do you like best about Capterra?

Capterra’s ability to match businesses of all sizes with the absolute best software providers to fit all their needs. Review collected by and hosted on G2.com.

What do you dislike about Capterra?

I feel like all users should be allowed to submit reviews rather than by invitation only on capterra. Review collected by and hosted on G2.com.

Questions about Capterra? Ask real users or explore answers from the community

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Siew Kheong W.
SW
Siew Kheong Wong
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Last activity almost 4 years ago

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Riddhi Upadhyay
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Last activity 4 days ago

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