# Best Review Management Software - Page 2 *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)* Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback. ### Core Capabilities of Review Management Software To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must: - Collect and capture feedback on e-commerce websites through reviews - Be applicable for both product and service reviews - Moderate, manage, and analyze reviews - Deploy as a widget, pop-up, email follow-up, or short-answer Q&amp;A on the website - Optimize for desktop, mobile, or tablet use ### Common Use Cases for Review Management Software E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include: - Collecting post-purchase reviews via automated email follow-ups or on-site prompts - Moderating and responding to customer reviews to demonstrate responsiveness and build trust - Analyzing review data to identify product or service improvement opportunities ### How Review Management Software Differs from Other Tools Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement. ### Insights from G2 on Review Management Software Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption. ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 247 ### Category Stats (May 2026) - **Average Rating**: 4.57/5 - **New Reviews This Quarter**: 193 - **Buyer Segments**: Small-Business 49% │ Mid-Market 43% │ Enterprise 8% - **Top Trending Product**: eTrusted (+0.375) *Last updated: May 18, 2026* ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,200+ Authentic Reviews - 247+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Review Management Software Is Best for Your Use Case? - **Leader:** [Okendo](https://www.g2.com/products/okendo/reviews) - **Highest Performer:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - **Best Free Software:** [Reviews.io](https://www.g2.com/products/reviews-io/reviews) --- **Sponsored** ### Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=96&secure%5Bdisplayable_resource_id%5D=96&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=96&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18216&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%2Ff%2Fsyndication&secure%5Btoken%5D=eec5ba11bae348fd7ae72272954593f7057d21ba83c185df5e87c449e22a1f6b&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-reputation-management-g2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Review Management Software Products in 2026? ### 1. [Stamped](https://www.g2.com/products/stamped/reviews) Stamped is a multi-channel eCommerce marketing automation platform designed to optimize customer acquisition and retention for eCommerce merchants. Engineered for reliability and scale, Stamped empowers online retailers of all sizes with access to enterprise-level technology for accelerated business growth through reviews, ratings, and loyalty incentive programs. Think of Stamped as the ultimate team player, from the migration, integration, and improvement of marketing stack conversions through open API access; to unique bespoke program solutions and excellent customer service at any plan level. Stamped is an extension of any in-house team. As a product-focused company, Stamped was designed by entrepreneurs for entrepreneurs, providing data-driven, cost-effective solutions in a single-platform approach; so sellers can get back to uniquely contributing to today’s global eCommerce consumer market. Trusted by industry-leading brands such as Colgate, Purple.com, and Linjer, Stamped is headquartered in Victoria, B.C, and currently supports 45,000+ global eCommerce merchants contributing to a diversified eCommerce economy. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Stamped?** - **Retail:** 9.6/10 (Category avg: 8.3/10) - **E-commerce:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Stamped?** - **Seller:** [Stamped.io](https://www.g2.com/sellers/stamped-io) - **Year Founded:** 2016 - **HQ Location:** Vancouver, BC - **Twitter:** @StampedHQ (1,434 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stamped-io (42 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 85% Small-Business, 11% Mid-Market #### What Are Stamped's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Setup Ease (1 reviews) ### 2. [StackTome](https://www.g2.com/products/stacktome/reviews) StackTome is a Review Optimization platform for D2C eCommerce brands designed for getting more positive reviews on multiple review platforms, without paying premium subscription fees. StackTome helps you segment your best customers, and send targeted review invitation campaigns, so you can get more positive reviews & improve your rating. **Average Rating:** 5.0/5.0 **Total Reviews:** 14 **How Do G2 Users Rate StackTome?** - **Retail:** 8.7/10 (Category avg: 8.3/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 0.6/10 (Category avg: 10/10) **Who Is the Company Behind StackTome?** - **Seller:** [Stacktome](https://www.g2.com/sellers/stacktome) - **Year Founded:** 2017 - **HQ Location:** Tallin, Estonia - **Twitter:** @stacktome (30 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stacktome/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 57% Small-Business, 43% Mid-Market #### What Are StackTome's Pros and Cons? **Pros:** - Integrations (6 reviews) - Automation (5 reviews) - Customer Support (5 reviews) - Setup Ease (5 reviews) - Review Management (4 reviews) **Cons:** - Delays (1 reviews) - Difficult Setup (1 reviews) - Poor Design (1 reviews) - Technical Issues (1 reviews) - Unclear Documentation (1 reviews) ### 3. [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews) Kudoz is a reputation-management platform built for local businesses. We made it simple on purpose: new users can start sending review requests by email and text within 30 seconds of signing up. Kudoz Tap Cards let staff tap a customer’s phone to open the business’s review page instantly—perfect at checkout, front desk, or in-home visits. Our smart routing asks customers for feedback and directs positive experiences to public sites like Google, Facebook, and Yelp, while critical feedback is sent privately to the owner to resolve before it hurts your reputation. Track opens, clicks, and completed reviews in an easy dashboard, invite teammates, and keep your brand consistent across locations. With Kudoz, any team member can help generate reviews, protect the brand, and grow local search visibility—without complicated training or setup. **Average Rating:** 5.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Kudoz Reviews?** - **Retail:** 10.0/10 (Category avg: 8.3/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Kudoz Reviews?** - **Seller:** [Kudoz Reviews](https://www.g2.com/sellers/kudoz-reviews) - **Year Founded:** 2025 - **HQ Location:** Lehi, US - **LinkedIn® Page:** https://www.linkedin.com/company/kudoz-reviews/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 117% Small-Business, 108% Mid-Market #### What Are Kudoz Reviews's Pros and Cons? **Pros:** - Feedback Management (9 reviews) - Ease of Use (7 reviews) - Reputation Management (5 reviews) - Insights (4 reviews) - Problem Resolution (4 reviews) **Cons:** - Limited Customization (5 reviews) - Poor Integration (3 reviews) - Expensive (2 reviews) - Missing Features (2 reviews) - Review Issues (2 reviews) ### 4. [bayreviews](https://www.g2.com/products/bayreviews/reviews) TargetBay, an Ecommerce Marketing Cloud, used by thousands of online stores. It has six eCommerce products - BayReviews for Reviews & Ratings, BayMail for Email Marketing, BayServe for Behavioral Pop-ups, BaySmart for Product Recommendations, BayAds for Retargeting Ads, and BayPics for Instagram Curation. They are seamlessly integrated to drive more conversions for your online store and to lower customer acquisition costs. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate bayreviews?** - **Retail:** 8.3/10 (Category avg: 8.3/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.8/10 (Category avg: 10/10) **Who Is the Company Behind bayreviews?** - **Seller:** [TargetBay](https://www.g2.com/sellers/targetbay) - **Year Founded:** 2016 - **HQ Location:** Atlanta, GA - **Twitter:** @TargetBay (542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/targetbay/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 18% Mid-Market ### 5. [Feedspace](https://www.g2.com/products/feedspace/reviews) Feedspace is a testimonial collection software that allows individuals and businesses to collect, capture, and import different types of review content, such as Text, Video, Audio, and Images from their customers, users, or employees with one simple link. They can use this content for internal processes and marketing. **Average Rating:** 4.7/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Feedspace?** - **Retail:** 8.3/10 (Category avg: 8.3/10) - **E-commerce:** 8.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Feedspace?** - **Seller:** [TechUp Labs](https://www.g2.com/sellers/techup-labs) - **HQ Location:** Mumbai, IN - **Twitter:** @getfeedspace (194 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getfeedspace (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 7% Mid-Market #### What Are Feedspace's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Feedback Management (5 reviews) - Setup Ease (4 reviews) - Automation (3 reviews) - Email Notifications (3 reviews) **Cons:** - Limited Customization (3 reviews) - Slow Performance (2 reviews) - Missing Features (1 reviews) - Poor Design (1 reviews) - Technical Issues (1 reviews) ### 6. [Tagshop.ai](https://www.g2.com/products/tagshop-ai/reviews) Tagshop AI is a powerful AI UGC video ad generator designed to help brands create high-converting video ads using realistic AI avatars. Instead of relying on traditional shoots, actors, or complex editing workflows, marketers can simply provide a product URL or a short script, and Tagshop AI instantly transforms it into a polished, ready-to-launch UGC-style video ad. Built specifically for performance-driven campaigns, this AI UGC video ad generator creates content that aligns with what actually works on platforms like Instagram, TikTok, Facebook, and YouTube. From attention-grabbing hooks to natural-looking delivery and clear messaging, every video is optimized to feel authentic and drive engagement. What makes Tagshop AI stand out as an AI UGC video ad generator is its ability to produce multiple ad variations at scale. This allows businesses to test different creatives, angles, and messaging quickly without increasing production costs. As a result, teams can move faster, optimize campaigns in real time, and consistently improve ad performance with data-backed creative testing. **Average Rating:** 4.9/5.0 **Total Reviews:** 139 **How Do G2 Users Rate Tagshop.ai?** - **Retail:** 9.0/10 (Category avg: 8.3/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Tagshop.ai?** - **Seller:** [Tagshop](https://www.g2.com/sellers/tagshop) - **Year Founded:** 2018 - **HQ Location:** Covina, US - **LinkedIn® Page:** https://www.linkedin.com/company/83528429 (18 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 59% Small-Business, 34% Mid-Market #### What Are Tagshop.ai's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - UGC Management (22 reviews) - Features (18 reviews) - Content Creation (17 reviews) - Innovation (16 reviews) **Cons:** - Missing Features (9 reviews) - Improvement Needed (6 reviews) - Slow Performance (6 reviews) - Content Issues (5 reviews) - Lack of Features (5 reviews) ### 7. [TrueReview](https://www.g2.com/products/truereview/reviews) 🤩 The most effective way to increase your Google (or any other website) reviews is with TrueReview! With TrueReview, sending SMS or Email review requests is simple and does not require complicated setup. 🚀 TrueReview keeps track of your customers' interactions with review requests, and sends follow-up emails to increase engagement and get you more reviews! 🤖 Work smarter by integrating TrueReview with your existing CRM via Zapier or through TrueReview's API to automatically send review requests to your customers whenever a payment is received, a job is completed, or any other trigger supported in your CRM. ✨ Create unique, human-like review responses with AI-powered Review Response Generator! ❤️ Convert your best reviews into striking visual posts. Customize fonts, colors, and layouts to match your brand and make testimonials stand out with our newest feature, Social Review Post Generator! **Average Rating:** 4.8/5.0 **Total Reviews:** 72 **How Do G2 Users Rate TrueReview?** - **Retail:** 8.4/10 (Category avg: 8.3/10) - **E-commerce:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind TrueReview?** - **Seller:** [TrueReview](https://www.g2.com/sellers/truereview) - **Year Founded:** 2019 - **HQ Location:** Miami, US - **Twitter:** @TrueReviewCo (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/truereviewco/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction, Real Estate - **Company Size:** 89% Small-Business, 11% Mid-Market #### What Are TrueReview's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Client Interaction (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Email Notifications (1 reviews) **Cons:** - Filtering Limitations (1 reviews) - Spam Management (1 reviews) ### 8. [JustReview](https://www.g2.com/products/justreview/reviews) JustReview is a tool for collecting reviews of your brand on the Internet. You can then easily embed them on your website (using customized widgets) to build social proof of equity. The tool is perfect for service companies (embed reviews from Facebook & Google) and eCommerce (embed reviews from Amazon, eBay, Etsy, Allegro). For your convenience it also supports TripAdvisor, Yelp, Trusted Shops, TrustPilot, Reviews.io and more! --\> Try it free at www.justreview.co \<-- **Average Rating:** 4.9/5.0 **Total Reviews:** 14 **How Do G2 Users Rate JustReview?** - **Retail:** 8.9/10 (Category avg: 8.3/10) - **E-commerce:** 9.2/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10) **Who Is the Company Behind JustReview?** - **Seller:** [JustReview](https://www.g2.com/sellers/justreview) - **HQ Location:** Kraków, PL - **LinkedIn® Page:** https://www.linkedin.com/company/42438742 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 7% Mid-Market ### 9. [Reviewbox](https://www.g2.com/products/reviewbox/reviews) We are a software company dedicated to helping manufacturers and brands optimize their digital shelf. With our unified analytics platform, we help you track and monitor your product data across hundreds of retailers, and we provide comprehensive visibility into your e-commerce product presence through four different solutions: Reviewbox (reviews + questions), Pricebox (buybox + price), Searchbox (SEO + organic search), and Copybox (product content). Conversations: Our conversations solution will ensure you never miss an important review again. You’ll gain instant visibility into your reviews and questions across all major retailers. - Global Amazon and Bazaarvoice coverage with text translation - Integrated Q&A submissions on Amazon and most major retailers - Sentiment analysis, topic assignment and other advanced voice-of-customer insights Digital Shelf: We provide a sophisticated solution that consolidates your content, pricing, and search to help optimize your digital shelf and ensure a consistent brand experience. - Visualize trends across all your retailers - Identify price and content issues as they occur in real-time - Set and enforce content guidelines - Track content compliance across your retailers - Track 1P retail status and 3P prices for first-mover analysis - Monitor your paid and organic search rank - Discover and track your competitors **Average Rating:** 4.7/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Reviewbox?** - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) **Who Is the Company Behind Reviewbox?** - **Seller:** [Reviewbox](https://www.g2.com/sellers/reviewbox) - **Year Founded:** 2016 - **HQ Location:** Knoxville, TN - **Twitter:** @Talkwalker (17,911 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10614575/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 68% Mid-Market, 25% Small-Business ### 10. [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) We bring shoppers and merchants together to improve the buying experience. ResellerRatings helps customers find, choose, and advocate for the products and brands they love while providing organizations with the tools to boost discovery, increase conversion, and build social proof. With ResellerRatings Reviews Suite, your brand reaches the world’s largest search engines and all your VoC data comes together to tell a unified customer story. ResellerRatings clients include more than 3,500 companies that have streamlined and advanced their ratings and reviews programs into a competitive business strategy that delivers positive economic impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 **How Do G2 Users Rate ResellerRatings?** - **Retail:** 9.7/10 (Category avg: 8.3/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind ResellerRatings?** - **Seller:** [ResellerRatings](https://www.g2.com/sellers/resellerratings) - **Year Founded:** 1996 - **HQ Location:** Cleveland, Ohio - **Twitter:** @ResellerRatings (682 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resellerratings-com/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 51% Small-Business, 45% Mid-Market #### What Are ResellerRatings's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Helpful (2 reviews) - Review Increase (2 reviews) - Customer Support (1 reviews) - Insights (1 reviews) **Cons:** - Expensive (1 reviews) - Not User-Friendly (1 reviews) - Poor Interface Design (1 reviews) - Price Increase (1 reviews) - Slow Performance (1 reviews) ### 11. [TrustMate.io](https://www.g2.com/products/trustmate-io/reviews) TrustMate.io helps you collect keyword-filled customer reviews to improve your search engine results, entice potential customers, and build a rock-solid online image. Customer reviews are an indispensable asset for your business, and collecting them just got a whole lot easier. Automate your review requests and get beautiful, high-quality reviews with the option to add photos when you use TrustMate.io’s innovative hint system. Random sentence suggestions from your own customizable dictionary mean your customers can write great reviews, faster. TrustMate.io is currently available in EN and nineteen other languages. With more languages on the way, you’ll reach the global audience you deserve! **Average Rating:** 4.7/5.0 **Total Reviews:** 12 **How Do G2 Users Rate TrustMate.io?** - **Retail:** 6.0/10 (Category avg: 8.3/10) - **E-commerce:** 9.2/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind TrustMate.io?** - **Seller:** [TrustMata SA](https://www.g2.com/sellers/trustmata-sa) - **Year Founded:** 2018 - **HQ Location:** Wrocław, Poland - **LinkedIn® Page:** https://www.linkedin.com/company/12976368 (51 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 92% Small-Business ### 12. [FeedbackGenius](https://www.g2.com/products/feedbackgenius/reviews) A tool for Amazon sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, ask for feedback, monitor negative reviews, and more. **Average Rating:** 3.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate FeedbackGenius?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10.0/10 (Category avg: 10/10) **Who Is the Company Behind FeedbackGenius?** - **Seller:** [SellerLabs](https://www.g2.com/sellers/sellerlabs) - **Year Founded:** 2013 - **HQ Location:** Athens, GA - **Twitter:** @SellerLabs (2,247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479281/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 92% Small-Business, 8% Mid-Market ### 13. [aveJana Reviews and Q&A](https://www.g2.com/products/avejana-reviews-and-q-a/reviews) Solutions for user generated content marketing. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate aveJana Reviews and Q&A?** - **Retail:** 9.1/10 (Category avg: 8.3/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10) **Who Is the Company Behind aveJana Reviews and Q&A?** - **Seller:** [aveJana](https://www.g2.com/sellers/avejana) - **Year Founded:** 2015 - **HQ Location:** New Delhi, India - **Twitter:** @AvejanaSocial (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 27% Mid-Market ### 14. [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this global company is present in more than 30 countries. Verified Reviews is official partner with Google, Yahoo and Bing and enables its clients to get seller ratings stars, allowing online customers to see which advertisers are highly rated. Features include: • SEO/SEM: Seller Rating Stars; PLA; Rich Snippets; Google Shopping; Google my Business • CRM: your online private platform • Reviews display: more than 30 widgets to choose from; product reviews display integration • Social integration: Avis Vérifiés Facebook app; social sharing **Average Rating:** 4.1/5.0 **Total Reviews:** 33 **How Do G2 Users Rate SKEEPERS Ratings & Reviews?** - **Retail:** 0.0/10 (Category avg: 8.3/10) - **E-commerce:** 0.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind SKEEPERS Ratings & Reviews?** - **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers) - **Year Founded:** 2012 - **HQ Location:** Marseille, FR - **Twitter:** @Skeepersgroup (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/skeepers/ (410 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Small-Business, 27% Mid-Market #### What Are SKEEPERS Ratings & Reviews's Pros and Cons? **Pros:** - Customer Support (1 reviews) **Cons:** - Expensive (1 reviews) - Feature Limitations (1 reviews) - Lack of Detail (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ### 15. [eKomi](https://www.g2.com/products/ekomi/reviews) eKomi, The Feedback Company is the only Goldman Sachs-backed independent provider of transaction-based reviews & ratings. As a Google worldwide partner, eKomi has gathered & published over 50,000,000 reviews for customers using its groundbreaking social commerce technology. eKomi generates seller ratings, customer reviews, product reviews & social recommendations, to create viral effects on websites, social media, and search engines which allow for a successful revenue generating impact for businesses. All reviews are checked via algorithm and manually before getting published on our clients' Trust Pages, and on Google, Bing, Yahoo, and Facebook. We have developed the most varied and innovative review generation methods which allow our clients to request feedback from any and all of their clients, a fact which is reflected in our high response rates. We collect more and better reviews than any other company in the business, which is why working with eKomi represents the best return on your investment. **Average Rating:** 2.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate eKomi?** - **Retail:** 5.6/10 (Category avg: 8.3/10) - **E-commerce:** 5.6/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 3.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind eKomi?** - **Seller:** [eKomi](https://www.g2.com/sellers/ekomi) - **Year Founded:** 2008 - **HQ Location:** Berlin, Berlin - **Twitter:** @eKomi (2,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/281334/ (172 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 14% Enterprise ### 16. [Ali Reviews: AI Product Review](https://www.g2.com/products/ali-reviews-ai-product-review/reviews) Ali Reviews: AI Product Review - breaks the loop of no sales, no reviews, and low trust. With the Ali Reviews, you'll get to effortlessly import reviews from AliExpress and Amazon to build conversion-driven trust. Whether you're dropshipping or just starting out, our AI-powered review importer instantly suggests relevant and high-quality reviews for your products. With the app, you'll get to turn reviews into sales with speed-tested, customizable widgets that display product reviews, photos, and videos. These widgets seamlessly integrate with Shopify themes for a perfect on-brand look. Moreover, you can boost authentic reviews by automating email requests with ready-to-use templates and built-in review forms. ⭐ Ali Reviews is trusted by 60,000+ Shopify merchants and has earned thousands of 5-star reviews over the last 5 years. **Average Rating:** 4.4/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Ali Reviews: AI Product Review?** - **Retail:** 7.0/10 (Category avg: 8.3/10) - **E-commerce:** 8.6/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Ali Reviews: AI Product Review?** - **Seller:** [FireGroup Technology](https://www.g2.com/sellers/firegroup-technology) - **Year Founded:** 2014 - **HQ Location:** Ho Chi Minh, VN - **LinkedIn® Page:** https://www.linkedin.com/company/firegrouptechnology/ (227 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 42% Mid-Market ### 17. [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews) AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate AiTrillion?** - **Retail:** 9.4/10 (Category avg: 8.3/10) - **E-commerce:** 9.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind AiTrillion?** - **Seller:** [AAAeCommerce Inc.](https://www.g2.com/sellers/aaaecommerce-inc) - **Year Founded:** 2018 - **HQ Location:** Claymont, Delaware - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 93% Small-Business, 4% Mid-Market #### What Are AiTrillion's Pros and Cons? **Pros:** - Customer Support (21 reviews) - Helpful (15 reviews) - Ease of Use (14 reviews) - Email Marketing (9 reviews) - Features (8 reviews) **Cons:** - Learning Curve (7 reviews) - Not Intuitive (4 reviews) - Poor Customer Support (4 reviews) - Steep Learning Curve (4 reviews) - Complexity (2 reviews) ### 18. [VideoPeel](https://www.g2.com/products/videopeel/reviews) VideoPeel is a video interview software and UGC platform that helps businesses collect, analyze, and publish video content at scale—using a simple link. With no apps, logins, or scheduling required, VideoPeel makes it easy to capture authentic video from customers, candidates, employees, and partners anywhere in the world. From one link, users can submit video responses from any device in minutes—resulting in higher completion rates and faster insights. Unlike traditional video tools, VideoPeel goes beyond collection. The platform automatically organizes, tags, and analyzes video submissions—then transforms them into ready-to-use content with AI-generated captions, translations, titles, and descriptions. Companies use VideoPeel across departments to power: -Marketing & Growth – Collect video testimonials, reviews, and user-generated content (UGC) to increase conversions and ad performance -Recruiting & HR – Conduct asynchronous video interviews and candidate screenings at scale -Customer Experience & Support – Let customers submit videos for faster issue resolution and better service -Research & Insights – Capture qualitative video feedback and uncover trends with AI-powered analysis -Operations & Inspections – Collect video for remote inspections, verifications, and assessments Key capabilities include: -Frictionless video collection via a shareable link (no downloads or sign-ups required) -Customizable video surveys with multi-question prompts -Automated tagging, transcription, and AI-powered captions in multiple styles -Instant translation into multiple languages for global teams and audiences -Auto-generated video titles and descriptions for faster publishing and SEO -AI-powered insights including sentiment analysis, summaries, and clip generation -Built-in publishing tools including video libraries, carousels, and share pages -Automated rewards to increase participation -Enterprise-grade permissions, consent management, and integrations Trusted by over 10,000 companies, VideoPeel enables teams to collect 10x–100x more video while turning real people into scalable content, insights, and ready-to-publish assets that drive marketing, hiring, customer experience, and operational outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 **How Do G2 Users Rate VideoPeel?** - **Retail:** 5.8/10 (Category avg: 8.3/10) - **E-commerce:** 7.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind VideoPeel?** - **Seller:** [VideoPeel](https://www.g2.com/sellers/videopeel) - **Year Founded:** 2015 - **HQ Location:** Lehi, UT - **Twitter:** @vidpeel (43 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/videopeel (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 27% Mid-Market #### What Are VideoPeel's Pros and Cons? **Pros:** - Convenience (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - Helpful (2 reviews) **Cons:** - Billing Issues (1 reviews) - Not User-Friendly (1 reviews) - Poor Customer Support (1 reviews) ### 19. [FeedbackFive](https://www.g2.com/products/feedbackfive/reviews) FeedbackFive gives Amazon sellers the power to proactively manage reviews and feedback. Developed by eComEngine in 2007, FeedbackFive helps sellers automate review requests, and get alerts for new feedback, reviews, and listing issues such as search suppression. FeedbackFive and SellerPulse support 17 Amazon marketplaces: Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .tr, .se, and .sg. For a free trial, visit www.ecomengine.com/feedbackfive **Average Rating:** 4.6/5.0 **Total Reviews:** 9 **How Do G2 Users Rate FeedbackFive?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) **Who Is the Company Behind FeedbackFive?** - **Seller:** [eComEngine](https://www.g2.com/sellers/ecomengine) - **Year Founded:** 2007 - **HQ Location:** Henrico, VA - **Twitter:** @eComEngine (1,692 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2993992/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 30% Mid-Market ### 20. [Feelter](https://www.g2.com/products/feelter-feelter/reviews) FEELTER is nothing short of an earthquake in the e-commerce market. It is an engine bridging the worlds of social networking world e-commerce in an unprecedented manner At FEELTER, we are focused on improving and maximizing the business potential embedded in traffic on e-commerce websites by providing the information and support needed by internet surfers - the potential customers - in order to keep them on websites for longer and ultimately lead them to making purchases. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Feelter?** - **Retail:** 8.3/10 (Category avg: 8.3/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Feelter?** - **Seller:** [Feelter](https://www.g2.com/sellers/feelter) - **Year Founded:** 2013 - **HQ Location:** Tel Aviv, Israel - **Twitter:** @feelter (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5349673/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Mid-Market, 45% Small-Business ### 21. [tagembed](https://www.g2.com/products/tagembed/reviews) Tagembed is a social media aggregator that collects and displays engaging user-generated content from any social media network such as Instagram, Facebook, Twitter, Youtube, Tiktok, Google Reviews, Airbnb, and 21+ Networks. The curated content is then embedded through widgets as a customized social wall on your website. **Average Rating:** 4.7/5.0 **Total Reviews:** 89 **How Do G2 Users Rate tagembed?** - **Retail:** 8.9/10 (Category avg: 8.3/10) - **E-commerce:** 9.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind tagembed?** - **Seller:** [Taggbox](https://www.g2.com/sellers/taggbox) - **Year Founded:** 2016 - **HQ Location:** Covina, US - **Twitter:** @taggbox - **LinkedIn® Page:** https://www.linkedin.com/company/13221223/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 77% Small-Business, 16% Mid-Market #### What Are tagembed's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Ease of Use (3 reviews) - Features (3 reviews) - Helpful (3 reviews) - Setup Ease (3 reviews) **Cons:** - Complexity (2 reviews) - Limited Customization (2 reviews) - Pricing Issues (2 reviews) - Billing Issues (1 reviews) - Expensive (1 reviews) ### 22. [ExpertVoice](https://www.g2.com/products/expertvoice/reviews) The ExpertVoice platform scales brand advocacy, builds awareness and improves sales performance. More than 900 of the world’s leading brands increase word of mouth and gather authentic UGC and reviews by connecting with their target audience inside the ExpertVoice network of 850k+ vetted industry experts. The Advocacy Platform allows a brand to measure the impact of advocacy marketing across e-commerce, retail and social media channels. Learn more about how ExpertVoice and its rapidly growing community of brands and experts can help your brand reach more consumers with trusted recommendations. www.expertvoice.com/business. **Average Rating:** 4.1/5.0 **Total Reviews:** 18 **How Do G2 Users Rate ExpertVoice?** - **Retail:** 8.3/10 (Category avg: 8.3/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.8/10 (Category avg: 10/10) **Who Is the Company Behind ExpertVoice?** - **Seller:** [ExpertVoice](https://www.g2.com/sellers/expertvoice) - **Year Founded:** 2004 - **HQ Location:** Salt Lake City, US - **Twitter:** @readypulse (1,183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18537909/ (167 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 26% Enterprise ### 23. [Growave](https://www.g2.com/products/growave/reviews) Growave - an all-in-one Shopify marketing app with powerful tools for reviews, wishlists, loyalty programs, gift cards, referrals, rewards, and UGC. Growave replaces several apps with 1 solid app for 1 low fee. It lets you boost on-site conversion and grow your brand. Improved admin UX & UI and compatibility with Online Store 2.0 make it easy to set up. Multi-language for cross-border selling and 24/7 live support. Power your store with essential tools to boost repeat sales, CLV & retention. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Growave?** - **Retail:** 10.0/10 (Category avg: 8.3/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 4.0/10 (Category avg: 10/10) **Who Is the Company Behind Growave?** - **Seller:** [Growave.io](https://www.g2.com/sellers/growave-io) - **Year Founded:** 2014 - **HQ Location:** Bishkek, Kyrgyzstan - **Twitter:** @Growaveio (1,139 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/growave-io (66 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 76% Small-Business, 14% Mid-Market #### What Are Growave's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Customer Experience (2 reviews) - Customer Support (2 reviews) - Easy Implementation (2 reviews) **Cons:** - Lack of Customization (2 reviews) - Limited Customization (2 reviews) - Delays (1 reviews) - Design Issues (1 reviews) - Expensive (1 reviews) ### 24. [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. **Average Rating:** 4.6/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Bizrate Insights?** - **Retail:** 7.5/10 (Category avg: 8.3/10) - **E-commerce:** 9.2/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 0.5/10 (Category avg: 10/10) **Who Is the Company Behind Bizrate Insights?** - **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) - **Company Website:** https://bizrateinsights.com - **Year Founded:** 1996 - **HQ Location:** Stamford, CT - **LinkedIn® Page:** https://www.linkedin.com/company/bizrateinsights/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Goods - **Company Size:** 52% Mid-Market, 24% Small-Business #### What Are Bizrate Insights's Pros and Cons? **Pros:** - Helpful (20 reviews) - Customer Feedback (18 reviews) - Ease of Use (14 reviews) - Feedback Management (13 reviews) - Insights (13 reviews) **Cons:** - Limitations (8 reviews) - Survey Issues (8 reviews) - Limited Customization (6 reviews) - Limited Data Analysis (5 reviews) - Missing Features (5 reviews) ### 25. [Reziew](https://www.g2.com/products/reziew/reviews) Reziew is a cloud based solution that allows online businesses to collect, manage and benefit from consumer reviews. **Average Rating:** 4.6/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Reziew?** - **Retail:** 7.5/10 (Category avg: 8.3/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Reziew?** - **Seller:** [Reziew](https://www.g2.com/sellers/reziew) - **Year Founded:** 2011 - **HQ Location:** Lausanne, CH - **Twitter:** @reziew (79 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2670119 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 29% Enterprise ## What Is Review Management Software? [E-Commerce Software](https://www.g2.com/categories/e-commerce) ## What Software Categories Are Similar to Review Management Software? - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) - [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms) - [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) --- ## How Do You Choose the Right Review Management Software? ### What You Should Know About Product Reviews Software ### What is review management software? Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights. This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal. ### Key benefits of review management software - Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand. - Encourage authenticity by allowing prospects and customers to learn about brand weaknesses. - Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers. - Increase sales by understanding the overall brand image ### Why use review management software? Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. **Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. **Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty. ### Who uses review management software? Reviewer feedback can benefit multiple company departments, from sales and marketing to product development. **Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences. **Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial. **Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction. ### Kinds of review management software Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management. **Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price. **Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations. **Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software. ### Review management software features **Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously. **Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process. **Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted. Visual display elements such as photos, ratings, or badges can make reviews more attractive. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats. Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling) #### Additional review management software features **Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible. **Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them. ### Trends related to review management software **Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback. **Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. ### Potential issues with review management software **Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators. **Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration). **Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior. **Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies. **Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives. ### Software and services related to review management software [**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information. [**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information. [**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others.