Feefo
Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy. From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter .... 96% of people use reviews as their main source of research 18% higher conversion rate when reviews are shared on a website 70% of people who read reviews say they would trust them more if they knew they were from verified customers
Average Rating: 4.6/5.0
Total Reviews: 155
How Do G2 Users Rate Feefo?
- Retail: 8.4/10 (Category avg: 8.4/10)
- E-commerce: 8.3/10 (Category avg: 8.5/10)
- Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
- What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind Feefo?
- Seller: Feefo
- Company Website:
- Year Founded: 2010
- HQ Location: Petersfield, United Kingdom
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Twitter: @Feefo_Official
6,279 Twitter followers -
LinkedIn® Page: www.linkedin.com
126 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Managing Director
- Top Industries: Leisure, Travel & Tourism, Retail
- Company Size: 50% Small, 37% Medium
What Do G2 Reviewers Say About Feefo?
AI-generated summary from verified user reviews
Pros
- Users appreciate the responsive and thorough customer support from Feefo, enhancing their experience and satisfaction.
- Users find Feefo to be extremely easy to use, enhancing their ability to gather and analyze feedback effortlessly.
- Users appreciate the helpful support from Feefo's team, enhancing their experience with attentive assistance and effective tools.
- Users find Feefo easy to use, appreciating its intuitive setup and smooth daily operation for gathering feedback.
- Users find the Feefo team very helpful, proactive, and attentive, making collaboration a pleasant experience.
Cons
- Users note the missing features in Feefo, such as limited customizability and lack of support for analytics.
- Users note the poor reporting capabilities, although recent improvements have made progress in this area.
- Users find the AI review writer tedious and lacking functionality, highlighting the need for improvement and better support.
- Users find the limited customization options for review request emails and forms restrict their branding flexibility.
- Users desire more customizable features in Feefo, wishing for better flexibility and trial options to assess value.
What Are Recent G2 Reviews of Feefo?
"Great value for money and helpful staff"
Rating: 5.0/5.0 stars
— Maeve M.
"Exceptional tool for collecting customer feedback"
Rating: 5.0/5.0 stars
— Scott S.
What Are G2 Users Discussing About Feefo?
- What is Feefo used for? - 1 comment







