Best Review Management Software with Sampling Capabilities

How Many Review Management Software Products Does G2 Track?

Total Products under this Category: 367

Category Stats (Oct 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Spokk (+5.56%) - Among all products in this category, Spokk recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Review Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 17,400+ Authentic Reviews
  • 367+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Review Management Software

G2 Grid® for Review Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, ReputationStacker, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=reputationstacker&focus%5B%5D=experience-com)

Yotpo

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

Average Rating: 4.3/5.0

Total Reviews: 255

How Do G2 Users Rate Yotpo?

  • Retail: 7.7/10 (Category avg: 8.4/10)
  • E-commerce: 8.5/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Yotpo?

  • Seller: Yotpo
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • Twitter: @Yotpo
    19,212 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    756 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 73% Small, 23% Medium

What Do G2 Reviewers Say About Yotpo?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support from Yotpo, enhancing their marketing efforts and service experiences.
  • Users appreciate the ease of use of Yotpo, making integration and customer communication straightforward and efficient.
  • Users commend Yotpo for their exceptional service and support, enhancing marketing efforts and fostering growth.
  • Users appreciate the seamless integration of loyalty, reviews, and SMS, enhancing their overall experience with Yotpo.
  • Users appreciate Yotpo for its effective review management that seamlessly integrates loyalty and SMS features for valuable feedback.
Cons
  • Users find Yotpo's pricing expensive, not justified by the limited and unreliable features it offers.
  • Users express frustration over missing features, previously available in other platforms, leading to disappointment with Yotpo.
  • Users find Yotpo's limited functionality frustrating, citing chaotic features and unreliable reports that complicate usage.
  • Users often face SMS issues with Yotpo, including poor segmentation and unexpected customer messaging mishaps.

What Are Recent G2 Reviews of Yotpo?

What Are G2 Users Discussing About Yotpo?

Bazaarvoice

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen.

Average Rating: 4.2/5.0

Total Reviews: 793

How Do G2 Users Rate Bazaarvoice?

  • Retail: 7.9/10 (Category avg: 8.4/10)
  • E-commerce: 7.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Bazaarvoice?

  • Seller: Bazaarvoice
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Austin, Texas
  • Twitter: @Bazaarvoice
    19,148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,747 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Consumer Goods, Retail
  • Company Size: 40% Medium, 38% Small

What Do G2 Reviewers Say About Bazaarvoice?

AI-generated summary from verified user reviews

Pros
  • Users admire the extensive retail syndication network of Bazaarvoice, enhancing product visibility and building consumer confidence.
  • Users value the efficient syndication of reviews, benefiting from Bazaarvoice's extensive partnerships with major retailers.
  • Users find Bazaarvoice very helpful for product launches, efficiently managing reviews and syndication across channels.
  • Users find Bazaarvoice exceptionally easy to implement and use, enhancing their ratings and reviews experience seamlessly.
  • Users appreciate the responsive customer support of Bazaarvoice, ensuring a smooth experience and quick assistance for any issues.
Cons
  • Users find the complex usage of Bazaarvoice challenging, especially with navigation and time-consuming processes affecting efficiency.
  • Users report poor customer support from Bazaarvoice, citing slow responses and inflexibility in contracts as key frustrations.
  • Users express frustration over inadequate support from Bazaarvoice, citing poor customer service and unclear communication as major issues.
  • Users express frustration with Bazaarvoice's poor customer service and rigid contract policies, recommending alternatives for better vendor experiences.
  • Users find the navigation and workflow challenging, leading to frustration and time-consuming processes with Bazaarvoice.

What Are Recent G2 Reviews of Bazaarvoice?

What Are G2 Users Discussing About Bazaarvoice?

Sprinklr Social

Sprinklr Social is an AI-native social media management platform built for enterprises that need to run their entire social presence from one place. It unifies publishing, scheduling, engagement, and employee advocacy across 30+ social and messaging channels, so large, distributed teams can plan campaigns, build community, and respond to customers without stitching together point solutions. Backed by AI trained on billions of data points across 100+ languages and enterprise-grade governance, Sprinklr Social helps global brands collaborate, stay compliant, and scale their social operations from a single unified platform. Key Features Unified Scheduling and Publishing: Plan, schedule, and publish content across 30+ channels, with AI recommendations on top-performing posts, optimal timing, hashtags, and tone. Social Media Engagement: Centralize comments, messages, and mentions in one place, with AI auto-categorizing incoming conversations by channel, sentiment, and intent for faster replies. Employee Advocacy: Amplify brand reach by turning employees into advocates who share approved content. Broadest Channel Coverage in the Industry: The only platform offering out-of-the-box support for 30+ social and messaging channels, with the ability to add new channels quickly so teams never miss the conversations that matter. Best-in-Class Enterprise AI: Sprinklr AI is trained on billions of data points and 2,000+ models, powering content optimization, sentiment analysis, insights, and governance in 100+ languages. Content Performance Analytics: Track content and engagement performance to understand what resonates and refine your social strategy. Governance that Scales Globally: Granular role-based access, built-in audit trails, and automated approval workflows keep content on-brand and compliant. Deep Workflow Customization: Custom rules and role-based experiences tailored by brand, geography, or business unit. Sprinklr Copilot: A conversational AI interface that surfaces recommendations and next-best actions without digging through dashboards. Recognized Leader: Named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management

Average Rating: 4.1/5.0

Total Reviews: 1,173

How Do G2 Users Rate Sprinklr Social?

  • Retail: 7.6/10 (Category avg: 8.4/10)
  • E-commerce: 7.5/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Sprinklr Social?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Specialist, Social Media Manager
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 49% Large, 29% Medium

What Do G2 Reviewers Say About Sprinklr Social?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Sprinklr Social, supported by excellent collaboration from the Sprinklr team.
  • Users value the centralized management of Sprinklr Social, enabling efficient monitoring and engagement across multiple platforms.
  • Users appreciate the customizable and comprehensive features of Sprinklr Social, streamlining content management and collaboration.
  • Users value the robust reporting and analytics of Sprinklr Social, enhancing their ability to track performance effectively.
  • Users value the seamless social media management Sprinklr Social offers, streamlining engagement across multiple channels effectively.
Cons
  • Users find the complex usage of Sprinklr Social challenging, especially for new users trying to navigate its features.
  • Users find the learning curve steep for Sprinklr Social, with complexity and occasional support challenges posing difficulties.
  • Users find Sprinklr Social to have a steep learning curve, making navigation and setup challenging for newcomers.
  • Users find that improvement is needed in Sprinklr Social's complexity and learning curve for better usability.
  • Users find the learning complexity of Sprinklr Social daunting, especially when navigating its features and interface.

What Are Recent G2 Reviews of Sprinklr Social?

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PowerReviews

A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales.

Average Rating: 4.4/5.0

Total Reviews: 196

How Do G2 Users Rate PowerReviews?

  • Retail: 8.6/10 (Category avg: 8.4/10)
  • E-commerce: 8.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind PowerReviews?

  • Seller: Syndigo
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chicago, Illinois
  • Twitter: @syndigoLLC
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,807 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About PowerReviews?

AI-generated summary from verified user reviews

Pros
  • Users find PowerReviews easy to use, with an intuitive dashboard and seamless integration enhancing their overall experience.
  • Users highlight the flexible collection forms and *authenticity controls*, enhancing review management and client engagement.
  • Users appreciate the robust capabilities of PowerReviews for collecting diverse client feedback, enhancing conversions and SEO performance.
  • Users value the robust reputation management features of PowerReviews, enhancing authenticity and boosting SEO for better sales.
  • Users highlight the visibility growth enabled by PowerReviews, enhancing their reputation and boosting sales through insightful analytics.
Cons
  • Users find PowerReviews expensive, with high costs preventing small players from accessing its features effectively.
  • Users express concern over missing features in PowerReviews, hindering integration, innovation, and transparency in support.
  • Users find PowerReviews' slow performance frustrating, particularly regarding delays in UI changes and new feature integration.
  • Users express frustration over poor customer support, feeling a lack of proactive assistance and inadequate guidance.
  • Users find poor integration with PowerReviews frustrating, as it limits customization and compatibility with other systems.

What Are Recent G2 Reviews of PowerReviews?

What Are G2 Users Discussing About PowerReviews?

FeedbackGenius

A tool for Amazon sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, ask for feedback, monitor negative reviews, and more.

Average Rating: 3.8/5.0

Total Reviews: 13

How Do G2 Users Rate FeedbackGenius?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10.0/10 (Category avg: 10/10)

Who Is the Company Behind FeedbackGenius?

  • Seller: SellerLabs
  • Year Founded: 2013
  • HQ Location: Athens, GA
  • Twitter: @SellerLabs
    2,243 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 92% Small, 8% Medium

What Are Recent G2 Reviews of FeedbackGenius?

AiTrillion

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories.

Average Rating: 4.8/5.0

Total Reviews: 93

How Do G2 Users Rate AiTrillion?

  • Retail: 9.4/10 (Category avg: 8.4/10)
  • E-commerce: 9.5/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind AiTrillion?

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 93% Small, 4% Medium

What Do G2 Reviewers Say About AiTrillion?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support provided by AiTrillion, enhancing their overall experience and satisfaction.
  • Users find AiTrillion's helpful customer service outstanding, efficiently addressing needs and ensuring a seamless experience.
  • Users value the ease of use of AiTrillion, appreciating its quick setup and intuitive interface for seamless marketing.
  • Users appreciate the intuitive email marketing features of AiTrillion, enhancing their customer engagement and website efficiency.
  • Users admire the all-in-one convenience of AiTrillion, combining tools for loyalty, reviews, and marketing seamlessly.
Cons
  • Users find the learning curve steep, with initial setup and navigation proving challenging without prior experience.
  • Users find the initial setup and navigation confusing, presenting challenges in effectively using AiTrillion's features.
  • Users experience inconsistent customer support, with varying response times and limited availability in US time zones.
  • Users experience a steep learning curve when transitioning to AiTrillion, making setup and navigation challenging initially.
  • Users find the complexity of AiTrillion's setup challenging, requiring time to become familiar with its features.

What Are Recent G2 Reviews of AiTrillion?

What Are G2 Users Discussing About AiTrillion?