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Best Enterprise Customer Communications Management Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Communications Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Customer Communications Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Customer Communications Management category.

In addition to qualifying for inclusion in the Customer Communications Management Software category, to qualify for inclusion in the Enterprise Business Customer Communications Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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13 Listings in Enterprise Customer Communications Management Software Available

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    G2 Score
Salesforce Service Cloud
(7,175)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,647
    Features
    1,443
    Case Management
    1,416
    Efficiency
    1,251
    Helpful
    800
    Cons
    Complexity
    881
    Learning Curve
    752
    Steep Learning Curve
    595
    Expensive
    568
    Missing Features
    562
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Personalization
    Average: 8.7
    8.4
    Communications Strategy Development
    Average: 8.6
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,647
Features
1,443
Case Management
1,416
Efficiency
1,251
Helpful
800
Cons
Complexity
881
Learning Curve
752
Steep Learning Curve
595
Expensive
568
Missing Features
562
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Personalization
Average: 8.7
8.4
Communications Strategy Development
Average: 8.6
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,072 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Freshdesk
(3,617)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Customer Communications Management software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    309
    Features
    204
    Automation
    148
    Helpful
    147
    Efficiency
    144
    Cons
    Missing Features
    109
    Ticketing Issues
    83
    Limited Features
    78
    Ticket Management
    78
    Limitations
    71
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Personalization
    Average: 8.7
    8.2
    Communications Strategy Development
    Average: 8.6
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,070 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
309
Features
204
Automation
148
Helpful
147
Efficiency
144
Cons
Missing Features
109
Ticketing Issues
83
Limited Features
78
Ticket Management
78
Limitations
71
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.2
Personalization
Average: 8.7
8.2
Communications Strategy Development
Average: 8.6
8.3
Inbound Identification
Average: 8.5
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,070 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®

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Front
(2,397)4.7 out of 5
Optimized for quick response
13th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    312
    Team Collaboration
    249
    Communication
    247
    Features
    209
    Email Management
    181
    Cons
    Missing Features
    125
    Email Issues
    124
    Email Management
    103
    Email Management Issues
    72
    Email Communication Issues
    69
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Personalization
    Average: 8.7
    8.8
    Communications Strategy Development
    Average: 8.6
    8.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,472 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
312
Team Collaboration
249
Communication
247
Features
209
Email Management
181
Cons
Missing Features
125
Email Issues
124
Email Management
103
Email Management Issues
72
Email Communication Issues
69
View All Pros and Cons
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Personalization
Average: 8.7
8.8
Communications Strategy Development
Average: 8.6
8.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,472 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
Quadient Inspire
(122)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quadient Inspire is a customer experience management (CXM) software portfolio that enables organizations to create personalized, human-centric, relevant customer communications that span the entire cu

    Users
    • Program Coordinator
    • Composition Developer
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 66% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quadient Inspire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Integrations
    13
    Features
    11
    Efficiency
    10
    Intuitive
    10
    Cons
    Expensive
    6
    Learning Curve
    6
    Complexity
    3
    Small Business Challenges
    3
    Unsuitable for Small Businesses
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quadient Inspire features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Personalization
    Average: 8.7
    9.0
    Communications Strategy Development
    Average: 8.6
    8.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quadient
    Company Website
    Year Founded
    1924
    HQ Location
    Bagneux, France
    Twitter
    @Quadient
    3,902 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,883 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quadient Inspire is a customer experience management (CXM) software portfolio that enables organizations to create personalized, human-centric, relevant customer communications that span the entire cu

Users
  • Program Coordinator
  • Composition Developer
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 66% Mid-Market
  • 25% Enterprise
Quadient Inspire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Integrations
13
Features
11
Efficiency
10
Intuitive
10
Cons
Expensive
6
Learning Curve
6
Complexity
3
Small Business Challenges
3
Unsuitable for Small Businesses
3
View All Pros and Cons
Quadient Inspire features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
9.2
Personalization
Average: 8.7
9.0
Communications Strategy Development
Average: 8.6
8.9
Inbound Identification
Average: 8.5
Seller Details
Seller
Quadient
Company Website
Year Founded
1924
HQ Location
Bagneux, France
Twitter
@Quadient
3,902 Twitter followers
LinkedIn® Page
www.linkedin.com
3,883 employees on LinkedIn®
Adobe Experience Manager
(530)4.2 out of 5
Optimized for quick response
View top Consulting Services for Adobe Experience Manager
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Built on an AI-powered foundation, Adobe Experience Manager is a comprehensive suite of composable content services that empowers your team to create and deliver the right across websites, mobile apps

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 45% Enterprise
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Adobe Experience Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    145
    Content Management
    124
    Features
    114
    Customization
    85
    Integrations
    75
    Cons
    Learning Curve
    100
    Complex Usability
    97
    Difficult Learning
    92
    Expensive
    71
    Steep Learning Curve
    59
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Adobe Experience Manager features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Personalization
    Average: 8.7
    8.7
    Communications Strategy Development
    Average: 8.6
    8.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Adobe
    Company Website
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    958,423 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41,406 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Built on an AI-powered foundation, Adobe Experience Manager is a comprehensive suite of composable content services that empowers your team to create and deliver the right across websites, mobile apps

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 45% Enterprise
  • 27% Small-Business
Adobe Experience Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
145
Content Management
124
Features
114
Customization
85
Integrations
75
Cons
Learning Curve
100
Complex Usability
97
Difficult Learning
92
Expensive
71
Steep Learning Curve
59
View All Pros and Cons
Adobe Experience Manager features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Personalization
Average: 8.7
8.7
Communications Strategy Development
Average: 8.6
8.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Adobe
Company Website
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
958,423 Twitter followers
LinkedIn® Page
www.linkedin.com
41,406 employees on LinkedIn®
Podium
(2,045)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
    • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
    • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    402
    Helpful
    360
    Communication
    319
    Easy Communication
    319
    Customer Support
    225
    Cons
    Messaging Issues
    102
    Missing Features
    101
    Limited Features
    73
    Chat Functionality
    63
    Poor Customer Support
    62
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Personalization
    Average: 8.7
    8.3
    Communications Strategy Development
    Average: 8.6
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,499 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
  • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
  • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
402
Helpful
360
Communication
319
Easy Communication
319
Customer Support
225
Cons
Messaging Issues
102
Missing Features
101
Limited Features
73
Chat Functionality
63
Poor Customer Support
62
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.5
Personalization
Average: 8.7
8.3
Communications Strategy Development
Average: 8.6
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,499 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
Zoho Desk
(7,165)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    633
    Features
    482
    Ticket Management
    345
    Integrations
    339
    Intuitive
    308
    Cons
    Learning Curve
    276
    Steep Learning Curve
    195
    Limited Customization
    177
    Missing Features
    160
    Complexity
    153
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Personalization
    Average: 8.7
    7.9
    Communications Strategy Development
    Average: 8.6
    8.1
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
633
Features
482
Ticket Management
345
Integrations
339
Intuitive
308
Cons
Learning Curve
276
Steep Learning Curve
195
Limited Customization
177
Missing Features
160
Complexity
153
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.1
Personalization
Average: 8.7
7.9
Communications Strategy Development
Average: 8.6
8.1
Inbound Identification
Average: 8.5
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,382 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Fin by Intercom
(3,706)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Customer Communications Management software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
    • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
    • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Personalization
    Average: 8.7
    8.4
    Communications Strategy Development
    Average: 8.6
    8.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
  • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
  • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.7
Personalization
Average: 8.7
8.4
Communications Strategy Development
Average: 8.6
8.7
Inbound Identification
Average: 8.5
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
NewgenONE Digital Transformation Platform
(90)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transform your business with NewgenONE, an AI-first platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow o

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 59% Enterprise
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Personalization
    Average: 8.7
    8.5
    Communications Strategy Development
    Average: 8.6
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Newgen
    Year Founded
    1992
    HQ Location
    Mclean, VA
    Twitter
    @newgensoftware
    3,343 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,303 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transform your business with NewgenONE, an AI-first platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow o

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 59% Enterprise
  • 22% Mid-Market
NewgenONE Digital Transformation Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.3
Personalization
Average: 8.7
8.5
Communications Strategy Development
Average: 8.6
8.3
Inbound Identification
Average: 8.5
Seller Details
Seller
Newgen
Year Founded
1992
HQ Location
Mclean, VA
Twitter
@newgensoftware
3,343 Twitter followers
LinkedIn® Page
www.linkedin.com
5,303 employees on LinkedIn®
JustCall
(2,346)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
    • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
    • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,313
    Features
    794
    Helpful
    649
    Call Management
    645
    Calling Features
    599
    Cons
    Call Issues
    726
    Call Functionality
    519
    Connection Issues
    411
    Poor Call Quality
    355
    Call Management
    329
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Personalization
    Average: 8.7
    7.8
    Communications Strategy Development
    Average: 8.6
    8.1
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
  • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
  • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,313
Features
794
Helpful
649
Call Management
645
Calling Features
599
Cons
Call Issues
726
Call Functionality
519
Connection Issues
411
Poor Call Quality
355
Call Management
329
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.1
Personalization
Average: 8.7
7.8
Communications Strategy Development
Average: 8.6
8.1
Inbound Identification
Average: 8.5
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
301 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®
Kapture CX
(350)4.6 out of 5
6th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Team Leader
    • CEO
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 58% Mid-Market
    • 28% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer engagement platform that centralizes customer interactions across multiple channels and provides automation and analytics tools for efficient customer service management.
    • Reviewers frequently mention the user-friendly interface, seamless integration of all customer interaction channels, and the platform's automation features that enhance workflow efficiency and customer service quality.
    • Users mentioned occasional slow loading times, complexities with customization, and the need for better telephony integration, which can affect workflow efficiency and user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    87
    Features
    68
    Helpful
    66
    Customer Support
    57
    User-Friendly
    56
    Cons
    Slow Performance
    39
    Slow Loading
    34
    Delays
    32
    Improvement Needed
    31
    Slow Speed
    26
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Personalization
    Average: 8.7
    8.7
    Communications Strategy Development
    Average: 8.6
    8.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Team Leader
  • CEO
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 58% Mid-Market
  • 28% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer engagement platform that centralizes customer interactions across multiple channels and provides automation and analytics tools for efficient customer service management.
  • Reviewers frequently mention the user-friendly interface, seamless integration of all customer interaction channels, and the platform's automation features that enhance workflow efficiency and customer service quality.
  • Users mentioned occasional slow loading times, complexities with customization, and the need for better telephony integration, which can affect workflow efficiency and user experience.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
87
Features
68
Helpful
66
Customer Support
57
User-Friendly
56
Cons
Slow Performance
39
Slow Loading
34
Delays
32
Improvement Needed
31
Slow Speed
26
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.8
Personalization
Average: 8.7
8.7
Communications Strategy Development
Average: 8.6
8.7
Inbound Identification
Average: 8.5
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
140 Twitter followers
LinkedIn® Page
www.linkedin.com
574 employees on LinkedIn®
Hiver
(1,275)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a tool for managing shared inboxes and emails, designed to enhance team collaboration and customer service efficiency within Gmail.
    • Users like Hiver's seamless integration with Gmail, its ability to assign emails to specific team members, and its features for tracking tasks and improving response times.
    • Reviewers mentioned occasional issues with Hiver, such as slow loading times, occasional disconnections, and limitations in its automation features and reporting depth.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    180
    Team Collaboration
    150
    Email Management
    128
    Communication
    105
    Customer Support
    82
    Cons
    Email Issues
    71
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Personalization
    Average: 8.7
    7.9
    Communications Strategy Development
    Average: 8.6
    8.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,658 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    279 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a tool for managing shared inboxes and emails, designed to enhance team collaboration and customer service efficiency within Gmail.
  • Users like Hiver's seamless integration with Gmail, its ability to assign emails to specific team members, and its features for tracking tasks and improving response times.
  • Reviewers mentioned occasional issues with Hiver, such as slow loading times, occasional disconnections, and limitations in its automation features and reporting depth.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
180
Team Collaboration
150
Email Management
128
Communication
105
Customer Support
82
Cons
Email Issues
71
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
View All Pros and Cons
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.0
Personalization
Average: 8.7
7.9
Communications Strategy Development
Average: 8.6
8.2
Inbound Identification
Average: 8.5
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,658 Twitter followers
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®
MHC Software
(181)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer communications management. Invoice-to-pay automation. Streamlined documents & payments with your stakeholders. MHC enables intelligent document automation for exceptional stakeholder e

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Government Administration
    Market Segment
    • 59% Enterprise
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MHC Software is a document management system that facilitates document routing, integration with other systems, and provides a user-friendly interface for ease of use.
    • Reviewers appreciate the software's ability to integrate with existing systems, its user-friendly interface, and the efficient customer support provided by the MHC team.
    • Users experienced issues with the software's speed when dealing with large amounts of data, limitations in the mobile app, and found the initial setup and customization features to be time-consuming and complex.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MHC Software Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    18
    Document Management
    16
    Efficiency
    14
    Easy Setup
    12
    Cons
    Learning Curve
    9
    Complexity
    7
    Complex Setup
    7
    Slow Performance
    7
    Performance Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MHC Software features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Personalization
    Average: 8.7
    8.8
    Communications Strategy Development
    Average: 8.6
    7.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MHC Software
    Company Website
    Year Founded
    1980
    HQ Location
    Burnsville, MN
    Twitter
    @mhcautomation
    142 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    907 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer communications management. Invoice-to-pay automation. Streamlined documents & payments with your stakeholders. MHC enables intelligent document automation for exceptional stakeholder e

Users
No information available
Industries
  • Hospital & Health Care
  • Government Administration
Market Segment
  • 59% Enterprise
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MHC Software is a document management system that facilitates document routing, integration with other systems, and provides a user-friendly interface for ease of use.
  • Reviewers appreciate the software's ability to integrate with existing systems, its user-friendly interface, and the efficient customer support provided by the MHC team.
  • Users experienced issues with the software's speed when dealing with large amounts of data, limitations in the mobile app, and found the initial setup and customization features to be time-consuming and complex.
MHC Software Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
18
Document Management
16
Efficiency
14
Easy Setup
12
Cons
Learning Curve
9
Complexity
7
Complex Setup
7
Slow Performance
7
Performance Issues
6
View All Pros and Cons
MHC Software features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.7
Personalization
Average: 8.7
8.8
Communications Strategy Development
Average: 8.6
7.8
Inbound Identification
Average: 8.5
Seller Details
Seller
MHC Software
Company Website
Year Founded
1980
HQ Location
Burnsville, MN
Twitter
@mhcautomation
142 Twitter followers
LinkedIn® Page
www.linkedin.com
907 employees on LinkedIn®
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