Best Customer Communications Management Software for Small Business

How Many Customer Communications Management Software Products Does G2 Track?

Total Products under this Category: 277

Category Stats (Oct 2026)

  • Average Rating: 4.53/5 (↑0.02 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: NovaTalks (+10.0%) - Among all products in this category, NovaTalks recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Customer Communications Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 53,800+ Authentic Reviews
  • 277+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Communications Management Software

G2 Grid® for Customer Communications Management Software plotting products by satisfaction and market presence

Highlighted products: Zoho Desk, Podium, respond.io, Close, Missive, SalesCaptain, Agentforce Service (formerly Salesforce Service Cloud), and Freshdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-communications-management/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=respond-io&focus%5B%5D=close&focus%5B%5D=missive&focus%5B%5D=salescaptain-inc-salescaptain&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=freshdesk&segment=small-business)

Zoho Desk

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.

Average Rating: 4.4/5.0

Total Reviews: 7,713

G2 Deal: 50% discount on your first year with Zoho Desk

With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

Price: ~~$14-40/agent/month~~ → $7-20/agent/month

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How Do G2 Users Rate Zoho Desk?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Personalization: 8.1/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 7.9/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Zoho Desk?

  • Seller: Zoho
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 74% Small, 23% Medium

What Do G2 Reviewers Say About Zoho Desk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoho Desk, finding setup simple and customization straightforward.
  • Users appreciate the customization features and email integration of Zoho Desk, enhancing team efficiency and visibility.
  • Users love the efficient ticket management in Zoho Desk, streamlining support and enhancing team collaboration effortlessly.
  • Users value the extensive integrations of Zoho Desk, facilitating seamless communication across various platforms and enhancing productivity.
  • Users value the intuitive interface of Zoho Desk, enhancing organization and simplifying customer support management.
Cons
  • Users find the learning curve steep due to a busy interface and complex setup, making navigation challenging.
  • Users experience a steep learning curve due to a busy interface and complex setup for new features.
  • Users note the limited customization options can be confusing and restrict functionality in certain features of Zoho Desk.
  • Users find the complexity of Zoho Desk's UI and reporting features hampers their daily workflow and efficiency.
  • Users find the interface not intuitive, feeling overwhelmed by many options and hidden elements that complicate navigation.

What Are Recent G2 Reviews of Zoho Desk?

What Are G2 Users Discussing About Zoho Desk?

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

Average Rating: 4.5/5.0

Total Reviews: 2,067

How Do G2 Users Rate Podium?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Personalization: 8.5/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.2/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • Twitter: @PodiumHQ
    4,178 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,639 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users find Podium's ease of use and intuitive design to significantly enhance their business operations and efficiency.
  • Users appreciate Podium for its user-friendly interface and effective communication features that enhance business operations.
  • Users highly value Podium's unified communication, seamlessly integrating multiple messaging platforms for streamlined customer engagement.
  • Users love the easy communication with customers via Podium, enhancing real-time interactions and improving service insights.
  • Users rave about the fantastic customer support from Podium, enhancing business operations and satisfaction significantly.
Cons
  • Users find messaging issues with Podium, struggling to manage a high volume of inquiries effectively.
  • Users express concern over missing features in Podium, hindering effective service management and customer engagement.
  • Users find Podium's limited features challenging, particularly with tracking messages and lack of integration options.
  • Users find Podium's pricing to be excessive, deterring small businesses from fully utilizing the platform.
  • Users report poor customer support, facing aggressive practices and frustrating cancellation processes that sour their experience.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

respond.io

Respond.io is a customer conversation platform designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.

Average Rating: 4.8/5.0

Total Reviews: 530

How Do G2 Users Rate respond.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Personalization: 9.0/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 9.1/10 (Category avg: 8.7/10)
  • Inbound Identification: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind respond.io?

  • Seller: respond.io
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Kuala Lumpur, Malaysia
  • Twitter: @respond_io
    1,425 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    216 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Leisure, Travel & Tourism, Information Technology and Services
  • Company Size: 62% Small, 20% Medium

What Do G2 Reviewers Say About respond.io?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of respond.io, finding it simple and seamless to operate.
  • Users highlight the excellent customer support from respond.io, noting responsiveness and effectiveness in resolving issues quickly.
  • Users value the helpful and responsive support from respond.io, enhancing their overall experience and productivity.
  • Users find the easy setup of respond.io extremely helpful, facilitating smooth onboarding and quick implementation.
  • Users value the excellent integrations of respond.io, enhancing efficiency and streamlining customer service interactions.
Cons
  • Users feel that the platform is expensive, particularly due to restrictive pricing plans for growing businesses.
  • Users face messaging issues with respond.io, including unsent messages and difficulty managing conversations effectively.
  • Users feel that the lack of pipeline features in respond.io limits its potential as a comprehensive tool.
  • Users feel the limited chat functionality of respond.io hampers their experience and lacks essential features like pipelines.
  • Users express frustration with template issues, as agents can't create personalized replies until the opposite side responds.

What Are Recent G2 Reviews of respond.io?

What Are G2 Users Discussing About respond.io?

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Close

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.

Average Rating: 4.7/5.0

Total Reviews: 2,085

G2 Deal: 20% off for new Close customers

Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026.

Offer expires: 31 December 2026

View this exclusive G2 deal

How Do G2 Users Rate Close?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Personalization: 8.9/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.5/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Close?

  • Seller: Close
  • Company Website:
  • Year Founded: 2013
  • HQ Location: 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
  • Twitter: @Close
    6,592 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 20% Medium

What Do G2 Reviewers Say About Close?

AI-generated summary from verified user reviews

Pros
  • Users find Close to be extremely user-friendly, enabling quick access to essential features for efficient business management.
  • Users find Close to be incredibly helpful, especially with its intuitive design and fast customer support.
  • Users appreciate the enhanced communication management features of Close, streamlining client interactions effectively and efficiently.
  • Users love the simplicity and user-friendliness of Close, making customer management and prospect tracking effortless.
  • Users love the intuitive design of Close, finding it user-friendly and efficient for their needs.
Cons
  • Users note the missing features in Close, like mobile app limitations and no WhatsApp integration, affecting usability.
  • Users experience call issues, including unexpected charges and recording failures, which can hinder effective usage.
  • Users find the limited features of Close restrictive, particularly for B2C needs and advanced functionalities.
  • Users find the limited customization of Close frustrating, particularly for tailored reports and advanced dashboards.
  • Users find the learning curve steep, with challenges in merging leads and managing custom reports effectively.

What Are Recent G2 Reviews of Close?

What Are G2 Users Discussing About Close?

Missive

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? Losing the thread when the person who owns it is out? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email. Every conversation gets an owner, so nobody replies twice and nothing sits unread for a week. Teammates discuss a thread in private comments right beside it instead of forwarding it around, and when someone's away, whoever picks it up gets the full history. Missive's AI assistant works inside the inbox. It reads a thread and drafts a reply in your voice, searches your email, contacts and calendar, and reads attachments. Through MCP it pulls context from tools like ClickUp, Todoist and Stripe—and the reverse, letting Claude, ChatGPT or Cursor act on your conversations, contacts and drafts from outside Missive. Bring your own Claude, OpenAI or Gemini key, or use Missive AI credits. You approve before anything sends. Used by over 6000 businesses, including accounting firms, manufacturers, property management companies, travel agencies, legal practices, and logistics teams. -- Key features • Team Inboxes: Shared addresses the whole team works from, with assignment so every conversation has a clear owner and coverage when someone's out. • Internal comments and @mentions: Discuss a thread in a private sidebar next to the actual email. The customer never sees it. • AI assistant: Drafts replies in your voice, searches your inbox, contacts and calendar, and reads attachments. Labels, events and sends happen only after you approve. • MCP in both directions: Missive AI connects out to tools like ClickUp, Todoist and Stripe, and Missive's MCP server lets Claude, ChatGPT or Cursor work on your inbox from outside. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client. • Integrations: Pipedrive, HubSpot, Shopify, Airtable, ClickUp, Asana, Dialpad, Twilio, Aircall, Zapier, and a REST API for building your own.

Average Rating: 4.7/5.0

Total Reviews: 850

How Do G2 Users Rate Missive?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Personalization: 8.5/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.4/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Missive?

  • Seller: Missive
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Quebec, QC
  • Twitter: @missiveapp
    2,667 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Accounting, Marketing and Advertising
  • Company Size: 87% Small, 12% Medium

What Do G2 Reviewers Say About Missive?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless team collaboration in Missive, enhancing productivity through integrated chat and task assignment.
  • Users appreciate the team collaboration features of Missive, which streamline workflow and enhance productivity significantly.
  • Users find Missive's intuitive interface and seamless collaboration features make email management effortless and efficient.
  • Users appreciate the collaborative features of Missive that enhance team productivity and streamline email management.
  • Users value the collaborative features of Missive, enhancing teamwork and improving email organization effortlessly.
Cons
  • Users note the missing features in Missive, such as offline support and an improved search and labeling system.
  • Users find the learning curve challenging initially, requiring time to become familiar with advanced features and setups.
  • Users find the search functionality lacking, especially for specific and older messages, despite some improvements over time.
  • Users find the search difficulty frustrating, particularly with older messages, though improvements are underway.
  • Users find the steep learning curve of Missive challenging initially, making setup and feature integration feel daunting.

What Are Recent G2 Reviews of Missive?

What Are G2 Users Discussing About Missive?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 290

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Personalization: 6.7/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 6.3/10 (Category avg: 8.7/10)
  • Inbound Identification: 6.0/10 (Category avg: 8.6/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Agentforce Service (formerly Salesforce Service Cloud)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

Average Rating: 4.4/5.0

Total Reviews: 7,888

How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Personalization: 8.3/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.4/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users find Agentforce Service to be easy to configure and use, enhancing productivity and supporting service requirements effectively.
  • Users appreciate the user-friendly UI of Agentforce Service, facilitating easy setup and streamlined case management.
  • Users appreciate the streamlined case management of Agentforce Service, making it easy to keep cases organized and efficient.
  • Users value the efficiency of Agentforce Service, benefiting from its easy setup and seamless integration capabilities.
  • Users value the ease of setup and helpful features in Salesforce Service Cloud, enhancing overall efficiency and support speed.
Cons
  • Users find the complexity of Agentforce Service challenging, especially for new users and custom integrations.
  • Users find the learning curve steep for new users, particularly in configuring automation and workflows effectively.
  • Users find the steep learning curve of Agentforce Service challenging, requiring significant time and training for proficiency.
  • Users find the service to be expensive, especially with additional licensing and feature costs adding up quickly.
  • Users find the complex usability of Agentforce Service challenging, requiring technical expertise for optimal setup and customization.

What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

Front

Front is a customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. Front brings email, SMS, WhatsApp, live chat, and social conversations into one shared workspace with clear ownership, direct collaboration, automated routing, and cross-team handoffs built in, so context never gets lost between disconnected inboxes and tools. That gives teams full visibility into each interaction and lets them respond accurately and efficiently. Front is particularly suited to complex B2B customer operations, where resolving a customer request may require multiple people, teams, systems, and steps. Rather than treating every interaction as an isolated support ticket, Front keeps the conversation connected to the context, ownership, and workflows required to move the customer's request forward. Integrations and APIs connect Front with the systems teams already use, helping relevant customer and operational information stay available where the work happens. Front also provides AI capabilities to help teams automate customer work, assist team members, and gain insights into customer interactions. Autopilot is Front's AI agent for automating customer work across email, chat, and other conversational channels. Copilot researches across conversations and connected tools to help team members answer customer questions, determine next steps, and draft replies. Smart QA automatically assesses conversation quality, while Smart CSAT automatically infers customer satisfaction scores across customer interactions. Front combines customer conversations with workflow automation, collaboration, analytics, integrations, and AI so teams can manage complex customer work without losing visibility or control as they scale. 9,300+ businesses use Front to coordinate customer operations and keep teams, tools, and customer conversations in sync.

Average Rating: 4.7/5.0

Total Reviews: 2,457

How Do G2 Users Rate Front?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Personalization: 8.8/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.8/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Front?

  • Seller: Front App
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @FrontHQ
    9,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    560 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Manager
  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About Front?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Front, enjoying its intuitive design and efficient email management features.
  • Users love Front for its seamless team collaboration, ensuring organized communication and efficient workflow across departments.
  • Users appreciate Front's clean interface and seamless collaboration features, enhancing team coordination and efficiency in managing inboxes.
  • Users appreciate the effective communication in Front, which seamlessly integrates email management and team collaboration.
  • Users find Front's smart commenting feature and organization tools essential for efficient communication and management.
Cons
  • Users face challenges due to missing features like improved search functionality and better folder organization in Front.
  • Users struggle with email tagging issues, finding it cumbersome to manage emails in their 'assigned to me' inbox.
  • Users find email searching and management confusing, often resulting in stress and difficulty locating important messages.
  • Users struggle with email management issues, including limited organization options and occasional system performance problems.
  • Users find the limited features of Front disappointing, especially in relation to its high pricing for small businesses.

What Are Recent G2 Reviews of Front?

What Are G2 Users Discussing About Front?

Freshdesk

Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards. Guided rollout and prebuilt templates mean teams can launch quickly and expand at their own pace, whether they're a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 60% improved agent productivity, a 97% first-contact resolution rate, and up to 80% of resolutions with AI agents.

Average Rating: 4.4/5.0

Total Reviews: 3,698

How Do G2 Users Rate Freshdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Personalization: 8.3/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.2/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Freshdesk?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Freshdesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Freshdesk, making implementation and daily management effortless and efficient.
  • Users appreciate the ease of use in Freshdesk, enabling quick management of tickets with minimal training.
  • Users appreciate the automation features of Freshdesk, which streamline workflows and enhance focus on customer satisfaction.
  • Users praise the efficient ticket management of Freshdesk, finding it easy to track and prioritize support requests.
  • Users appreciate the efficiency of Freshdesk, as it simplifies ticket management and enhances productivity.
Cons
  • Users feel that Freshdesk lacks essential features such as live chat, impacting its overall functionality and user satisfaction.
  • Users find Freshdesk has limited features compared to competitors, particularly in customization and omnichannel capabilities.
  • Users face limited customization options in Freshdesk, impacting their ability to tailor workflows and agent roles effectively.
  • Users find ticket management cumbersome, needing features for automated follow-ups and facing performance issues during peak times.
  • Users experience frustrating slow loading times, especially when adding ticket fields or updating user roles.

What Are Recent G2 Reviews of Freshdesk?

What Are G2 Users Discussing About Freshdesk?

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 697

How Do G2 Users Rate Jotform AI Agents?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Personalization: 8.1/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 7.9/10 (Category avg: 8.7/10)
  • Inbound Identification: 7.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • Twitter: @Jotform
    39,289 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 74% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Jotform AI Agents, enhancing productivity and simplifying onboarding processes.
  • Users find the easy setup of Jotform AI Agents simplifies onboarding and ongoing training for clients.
  • Users highlight the easy setup of Jotform AI Agents, enabling quick onboarding and efficient client interaction.
  • Users find Jotform AI Agents to be extremely helpful in streamlining tasks and enhancing productivity in various settings.
  • Users value the superior setup ease of Jotform AI Agents, facilitating a smooth onboarding process and enhanced efficiency.
Cons
  • Users find the AI limitations frustrating, with issues in flexibility and understanding user specifications effectively.
  • Users find the AI's limited capabilities affect its flexibility and accuracy in executing workflows and understanding requests.
  • Users express frustration with the limited features of Jotform AI Agents, hindering their ability to customize workflows effectively.
  • Users find inadequate AI features in Jotform AI Agents, as it often hallucinates and misunderstands user requests.
  • Users experience poor understanding from Jotform AI Agents, leading to frustration and confusion in interpreting queries and instructions.

What Are Recent G2 Reviews of Jotform AI Agents?

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

Average Rating: 4.9/5.0

Total Reviews: 355

How Do G2 Users Rate Crexendo?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Personalization: 9.4/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 9.5/10 (Category avg: 8.7/10)
  • Inbound Identification: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Crexendo?

  • Seller: Crexendo Business Solutions
  • Company Website:
  • Year Founded: 1995
  • HQ Location: Tempe, Arizona
  • Twitter: @Crexendo
    3,287 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Non-Profit Organization Management, Construction
  • Company Size: 77% Small, 21% Medium

What Do G2 Reviewers Say About Crexendo?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process.
  • Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free.
  • Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process.
  • Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support.
  • Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process.
Cons
  • Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support.
  • Users find that customer service can be a hassle, making it difficult to get timely assistance when needed.
  • Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication.
  • Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options.
  • Users find the initial payment requirement of Crexendo inconvenient before the service is fully utilized.

What Are Recent G2 Reviews of Crexendo?

What Are G2 Users Discussing About Crexendo?

Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in. It runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening. Works across the entire customer journey. Fin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include: - Fin for Service resolves customers queries and automates support processes end-to-end. - Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow. - Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout. What makes Fin different: - Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models. - Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves. - One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows. - An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift. - Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers. - One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance. - The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.

Average Rating: 4.5/5.0

Total Reviews: 3,752

How Do G2 Users Rate Fin?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Personalization: 8.7/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.4/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Fin?

  • Seller: Fin
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,238 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful query resolution capabilities of Fin, highlighting its quick access to helpful resources.
  • Users find Fin to be incredibly easy to use and appreciate its quick and efficient responses.
  • Users appreciate Fin's speed and reliability in resolving queries, enjoying its intuitive UI and seamless integration.
  • Users enjoy the efficiency of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
  • Users value the quick and helpful customer support from Intercom, enhancing their overall service experience and satisfaction.
Cons
  • Users find the missing features in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
  • Users find AI limitations in Fin, struggling with unique formats and providing unhelpful responses at times.
  • Users express frustration with limited features in Fin, citing a need for better integration and simulation options.
  • Users find the learning curve challenging, struggling with setup and the need for constant monitoring and attention.
  • Users express frustration with poor customer support, citing long response times and inadequate assistance from agents.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

Wati

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. SOC 2 Compliant.

Average Rating: 4.6/5.0

Total Reviews: 496

How Do G2 Users Rate Wati?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Personalization: 8.7/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 8.7/10 (Category avg: 8.7/10)
  • Inbound Identification: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Wati?

  • Seller: Wati
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Hong Kong, HK
  • Twitter: @Wati_io
    594 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    291 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Information Technology and Services
  • Company Size: 73% Small, 20% Medium

What Do G2 Reviewers Say About Wati?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of WATI, appreciating its intuitive design and comprehensive support for automation.
  • Users appreciate the effortless automation of WATI, which enhances efficiency and communication across diverse industries.
  • Users commend Wati for its exceptional customer support, highlighting the helpfulness and patience of the technical team.
  • Users value WATI's ease of use and powerful automation features, making it ideal for startups and efficient communication.
  • Users praise the easy setup of WATI, making integration with WhatsApp Business seamless for teams.
Cons
  • Users note that WATI can become expensive due to hidden charges and high fees for frequent messaging.
  • Users find the cost burdensome, particularly for smaller businesses and non-profit organizations struggling with pricing.
  • Users desire more missing features like dark mode, immediate unblocking, AI capabilities, and internal notes for better functionality.
  • Users highlight pricing issues that may hinder smaller businesses and non-profits from effectively utilizing Wati.
  • Users experience messaging issues with Wati, including delivery failures and limitations from WhatsApp API restrictions.

What Are Recent G2 Reviews of Wati?

What Are G2 Users Discussing About Wati?

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 106

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Personalization: 7.2/10 (Category avg: 8.7/10)
  • Inbound Identification: 7.4/10 (Category avg: 8.6/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 48% Small, 34% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCX, finding it accessible and effective for daily operations.
  • Users admire the versatile features of RingCX, appreciating its ease of access and consistent improvements.
  • Users value the excellent customer support from RingCX, making it easy to implement and utilize effectively.
  • Users find the easy setup of RingCX fantastic, enjoying a seamless experience from the start.
  • Users praise the easy implementation of RingCX, highlighting its quick deployment and user-friendly interface.
Cons
  • Users face the issue of using personal phones for work calls, which complicates their work-life balance.
  • Users express concern over having to use their personal phone for work-related calls, affecting their privacy and convenience.
  • Users find limited features of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
  • Users express concerns over missing features, particularly in customization and advanced reporting compared to legacy systems.
  • Users experience slow customer support response times, leading to frustration when resolving urgent communication issues.

What Are Recent G2 Reviews of RingCX?

Edge

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.

Average Rating: 4.8/5.0

Total Reviews: 204

How Do G2 Users Rate Edge?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Personalization: 8.9/10 (Category avg: 8.7/10)
  • Communications Strategy Development: 9.3/10 (Category avg: 8.7/10)
  • Inbound Identification: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Edge?

  • Seller: Edge
  • Year Founded: 2019
  • HQ Location: Elk Grove, US
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Budtender, General Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 65% Small, 29% Medium

What Do G2 Reviewers Say About Edge?

AI-generated summary from verified user reviews

Pros
  • Users value the engaging internal competitions and quick support from Edge, enhancing motivation and employee satisfaction.
  • Users commend the quick and efficient customer support of Edge, especially praising representatives like Timber and Jaslyn.
  • Users value the ease of use of Edge, highlighting its effectiveness and seamless experience for problem resolution.
  • Users love how Edge enhances their service with increased employee engagement and boosts customer reviews significantly.
  • Users value the ease of navigation in Edge, complemented by responsive customer support and helpful staff.
Cons
  • Users report poor customer support due to complicated login issues and delays in receiving assistance for account problems.
  • Users experience delays with deposits and transfers, sometimes taking much longer than expected.
  • Users experience a steep learning curve with Edge, especially with account setups and monthly cap details.
  • Users find it frustrating that the missing features like transferable reviews and balance limitations affect usability.
  • Users experience review management challenges, needing support for moving reviews and understanding the process better.

What Are Recent G2 Reviews of Edge?

What Are G2 Users Discussing About Edge?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated