The Top 20 Customer Communications Management Software

Check out this list of the top Customer Communications Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer Software

32%

Financial Services

16%

Retail

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.4

8.5

Ease of Setup

Average: 9.3

8.3

Quality of Support

Average: 9.3

8.5

Ease of Admin

Average: 9.3

8.4

Agentforce Service (formerly Salesforce Service Cloud)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Financial Services

26%

Computer Software

20%

Manufacturing

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.3

8.2

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.3

8.7

Missive

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

33%

Marketing and Advertising

25%

Leisure, Travel & Tourism

21%

Accounting

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.3

9.1

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

35%

Information Technology and Services

25%

Computer Software

24%

Transportation/Trucking/Railroad

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.3

8.9

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

27%

Retail

27%

Construction

25%

Consumer Services

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.3

9.3

respond.io

Overall Satisfaction Score

Top Industries of Reviewers:

Leisure, Travel & Tourism

29%

Information Technology and Services

26%

Consumer Services

25%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.3

9.5

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

27%

Marketing and Advertising

25%

Computer Software

25%

Financial Services

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.3

9.6

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

29%

Information Technology and Services

29%

Financial Services

25%

Consumer Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.3

9.0

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

52%

Information Technology and Services

26%

Consumer Services

13%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.3

9.1

#10

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Real Estate

26%

Information Technology and Services

19%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.3

8.5

Ease of Admin

Average: 9.3

8.4

#11

Crexendo

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

36%

Financial Services

21%

Education Management

21%

Non-Profit Organization Management

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.3

9.5

#12

Edge

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

59%

Alternative Medicine

15%

Consumer Services

13%

Health, Wellness and Fitness

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.3

9.8

#13

Chat Breezes

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

36%

Computer Software

27%

Information Technology and Services

18%

Accounting

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.3

9.7

#14

Wati

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

36%

Retail

23%

Information Technology and Services

22%

Health, Wellness and Fitness

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 9.3

9.2

#15

Atlas Support

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

50%

Computer Software

33%

Consumer Services

E-Learning

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.3

9.6

#16

Worknet

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

67%

Information Technology and Services

20%

Computer & Network Security

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.3

9.9

#17

HelpCrunch

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Marketing and Advertising

29%

Information Technology and Services

21%

Computer & Network Security

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.3

9.5

#18

Glassix

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

32%

Real Estate

29%

Education Management

20%

Internet

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.3

10.0

#19

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

40%

Financial Services

27%

Consumer Goods

18%

Retail

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.3

8.8

#20

Hiver

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Marketing and Advertising

26%

Logistics and Supply Chain

18%

Real Estate

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.3

9.4