# Top Free Customer Communications Management Software

## How Many Customer Communications Management Software Products Does G2 Track?

**Total Products under this Category:** 228

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Engagelab (+1.82%) - Among all products in this category, Engagelab recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Communications Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 52,100+ Authentic Reviews
- 228+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Communications Management Software
 ![G2 Grid® for Customer Communications Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-communications-management/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=748&focus%5B%5D=10739&focus%5B%5D=3270&focus%5B%5D=69703&focus%5B%5D=3296)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Podium, Freshdesk, Front, Fin, respond.io, and Close.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-communications-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=freshdesk&focus%5B%5D=front&focus%5B%5D=fin&focus%5B%5D=respond-io&focus%5B%5D=close)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1886&secure%5Bchosen_at%5D=2026-08-15T07%3A41%3A12Z&secure%5Bdisplayable_resource_id%5D=1886&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1886&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1886&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%2Ffree&secure%5Btoken%5D=26131c2f419ff190722d3c2b3c00d32b41bda59da68ecf094f6b8007438db0d6&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,971

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Personalization:** 8.3/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.4/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,588

#### How Do G2 Users Rate Zoho Desk?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Personalization:** 8.1/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 7.9/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zoho Desk?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Company Website:** www.zoho.com
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly.
- Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance.
- Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features.
- Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management.
- Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient.

##### Cons

- Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes.
- Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes.
- Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk.
- Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate.
- Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Helps us keep track of customer messages easily"](https://www.g2.com/survey_responses/zoho-desk-review-13233241)**

**Rating:** 4.0/5.0 stars

_— Mustafa E._

[Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13233241)

**["Efficient and clear solution for customer service"](https://www.g2.com/survey_responses/zoho-desk-review-13218904)**

**Rating:** 4.5/5.0 stars

_— Thomas A._

[Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13218904)

#### What Are G2 Users Discussing About Zoho Desk?

- [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,680

#### How Do G2 Users Rate Freshdesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.3/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.2/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshdesk?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption.
- Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management.
- Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support.
- Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive.
- Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration.

##### Cons

- Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService.
- Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods.
- Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency.
- Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity.
- Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes.

#### What Are Recent G2 Reviews of Freshdesk?

**["Freshworks Makes Ticketing and Customer Support Fast, Easy, and Efficient"](https://www.g2.com/survey_responses/freshdesk-review-13251347)**

**Rating:** 5.0/5.0 stars

_— Ramit Kaur D._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-13251347)

**["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971)

#### What Are G2 Users Discussing About Freshdesk?

- [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments

### [Front](https://www.g2.com/products/front/reviews)

Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,451

#### How Do G2 Users Rate Front?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.8/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.8/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Front?

- **Seller:** [Front App](https://www.g2.com/sellers/front-app)
- **Company Website:** frontapp.com
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @FrontHQ  
9,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website)  
560 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Account Manager
- **Top Industries:** Logistics and Supply Chain, Computer Software
- **Company Size:** 48% Small, 42% Medium

#### What Do G2 Reviewers Say About Front?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration.
- Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization.
- Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively.
- Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management.
- Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency.

##### Cons

- Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks.
- Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency.
- Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively.
- Users face **email management issues** with Front, including difficulties in organization and inconsistent performance.
- Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses.

#### What Are Recent G2 Reviews of Front?

**["Streamlines Team Communication & Internal Collaboration"](https://www.g2.com/survey_responses/front-review-13221809)**

**Rating:** 5.0/5.0 stars

_— Rosette C._

[Read full review](https://www.g2.com/survey_responses/front-review-13221809)

**["A Powerful Solution for Team Collaboration and Customer Communication"](https://www.g2.com/survey_responses/front-review-13019442)**

**Rating:** 5.0/5.0 stars

_— Victoire P._

[Read full review](https://www.g2.com/survey_responses/front-review-13019442)

#### What Are G2 Users Discussing About Front?

- [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce)
- [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,734

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.7/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.4/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

**["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/fin-review-13196970)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [respond.io](https://www.g2.com/products/respond-io/reviews)

Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.

**Average Rating:** 4.8/5.0

**Total Reviews:** 513

#### How Do G2 Users Rate respond.io?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 9.1/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind respond.io?

- **Seller:** [respond.io](https://www.g2.com/sellers/respond-io)
- **Company Website:** respond.io
- **Year Founded:** 2017
- **HQ Location:** Kuala Lumpur, Malaysia
- **Twitter:** @respond\_io  
1,425 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aaedfa5166370e578bf61e8ff8d4f540f864e5318944c620c3419c2d545b99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frespondio%2F&secure%5Burl_type%5D=linkedin_company_website)  
195 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Leisure, Travel & Tourism, Information Technology and Services
- **Company Size:** 62% Small, 19% Medium

#### What Do G2 Reviewers Say About respond.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations.
- Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform.
- Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience.
- Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation.
- Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels.

##### Cons

- Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality.
- Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies.
- Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features.
- Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management.
- Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io.

#### What Are Recent G2 Reviews of respond.io?

**["No costs per user, intuitive flows, and AI support: a fluid and comprehensive platform"](https://www.g2.com/survey_responses/respond-io-review-13133185)**

**Rating:** 5.0/5.0 stars

_— Noel B._

[Read full review](https://www.g2.com/survey_responses/respond-io-review-13133185)

**["Hands-On Customer Success: Technical Depth and True Business Partnership"](https://www.g2.com/survey_responses/respond-io-review-13190145)**

**Rating:** 5.0/5.0 stars

_— Hanlon C._

[Read full review](https://www.g2.com/survey_responses/respond-io-review-13190145)

#### What Are G2 Users Discussing About respond.io?

- [What does intercom do?](https://www.g2.com/discussions/what-does-intercom-do)
- [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments
- [How do you use respond io?](https://www.g2.com/discussions/how-do-you-use-respond-io)
- [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments

### [Close](https://www.g2.com/products/close/reviews)

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,051

#### How Do G2 Users Rate Close?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.5/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Close?

- **Seller:** [Close](https://www.g2.com/sellers/close)
- **Company Website:** close.com
- **Year Founded:** 2013
- **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close  
6,592 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website)  
213 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small, 20% Medium

#### What Do G2 Reviewers Say About Close?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity.
- Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams.
- Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly.
- Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient.
- Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience.

##### Cons

- Users find that **missing features** on the mobile app limit functionality compared to the desktop version.
- Users often face **call issues** like disconnects from devices, affecting their overall experience with Close.
- Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options.
- Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation.
- Users find the **learning curve challenging** due to merging complexities and limited customization options in Close.

#### What Are Recent G2 Reviews of Close?

**["Close CRM keeps us sharp, fast, and focused"](https://www.g2.com/survey_responses/close-review-11757558)**

**Rating:** 5.0/5.0 stars

_— Jose N._

[Read full review](https://www.g2.com/survey_responses/close-review-11757558)

**["Best Cold Calling Software i have ever used"](https://www.g2.com/survey_responses/close-review-11465611)**

**Rating:** 5.0/5.0 stars

_— Adhiraj P._

[Read full review](https://www.g2.com/survey_responses/close-review-11465611)

#### What Are G2 Users Discussing About Close?

- [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments
- [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment

### [Missive](https://www.g2.com/products/missive/reviews)

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. Used by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies. -- Key features • Teams Inbox: Centralize all your communication channels into shared inboxes for efficient management across your different teams. • Internal Team Chat: Facilitate real-time collaboration and discussions within your team, directly alongside your external communications. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client • Integrations: Enhance your workflow with integrations to popular tools like OpenAI, ClickUp, Asana, GitHub, HubSpot, Zapier, and many more.

**Average Rating:** 4.7/5.0

**Total Reviews:** 850

#### How Do G2 Users Rate Missive?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Personalization:** 8.5/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.4/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Missive?

- **Seller:** [Missive](https://www.g2.com/sellers/missive)
- **Company Website:** missiveapp.com
- **Year Founded:** 2015
- **HQ Location:** Quebec, QC
- **Twitter:** @missiveapp  
2,667 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d9e26fbdc5872947384e1a0c1d6b81c04a6469b737ec8658d96bdfdce6d03e75&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmissive-app%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Accounting, Marketing and Advertising
- **Company Size:** 87% Small, 12% Medium

#### What Do G2 Reviewers Say About Missive?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **seamless team collaboration** in Missive, enhancing communication and streamlining workflow with shared inbox features.
- Users value the **enhanced communication** features of Missive, promoting collaboration and efficiency within teams.
- Users find Missive's **ease of use** enhances collaboration and simplifies inbox management, boosting overall productivity.
- Users love the **seamless integration and collaborative features** of Missive, enhancing teamwork and productivity in email management.
- Users value the **collaborative features** of Missive, enhancing teamwork and improving email organization effortlessly.

##### Cons

- Users find **missing features** such as offline support, labeling improvements, and enhanced search functionality to be limitations.
- Users find the **learning curve challenging** at first, requiring effort to understand and utilize all features effectively.
- Users find the **search functionality lacking** for locating older messages, despite some recent improvements noted.
- Users find the **search functionality lacking** , making it difficult to locate previous messages and labels efficiently.
- Users find the **steep learning curve** challenging, often needing assistance to navigate Missive's powerful features.

#### What Are Recent G2 Reviews of Missive?

**["Awesome Team Spaces, Easy Email Rules, and Helpful Pipedrive & Shopify Connections"](https://www.g2.com/survey_responses/missive-review-13179778)**

**Rating:** 4.0/5.0 stars

_— April Rose P._

[Read full review](https://www.g2.com/survey_responses/missive-review-13179778)

**["Managing Patient Follow Ups and Clinic Communication Became More Organized"](https://www.g2.com/survey_responses/missive-review-12858905)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/missive-review-12858905)

#### What Are G2 Users Discussing About Missive?

- [What does Missive do?](https://www.g2.com/discussions/what-does-missive-do) - 1 comment
- [Is Front app good?](https://www.g2.com/discussions/is-front-app-good) - 1 comment
- [What is Missive app?](https://www.g2.com/discussions/what-is-missive-app) - 1 comment
- [How do you use missive?](https://www.g2.com/discussions/how-do-you-use-missive) - 1 comment

### [Wati](https://www.g2.com/products/wati/reviews)

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. SOC 2 Compliant.

**Average Rating:** 4.6/5.0

**Total Reviews:** 483

#### How Do G2 Users Rate Wati?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Personalization:** 8.7/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.7/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Wati?

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** www.wati.io
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs.
- Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike.
- Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience.
- Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication.
- Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency.

##### Cons

- Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts.
- Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations.
- Users express a need for **missing features** like dark mode, internal notes, and better customer service options.
- Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations.
- Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/survey_responses/wati-review-13092376)

**["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)**

**Rating:** 5.0/5.0 stars

_— Abhishek p._

[Read full review](https://www.g2.com/survey_responses/wati-review-13035486)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

**Average Rating:** 4.3/5.0

**Total Reviews:** 245

#### How Do G2 Users Rate SalesCaptain?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 6.9/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 6.3/10 (Category avg: 8.6/10)
- **Inbound Identification:** 6.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SalesCaptain?

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Business Manager
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 69% Small, 30% Medium

#### What Do G2 Reviewers Say About SalesCaptain?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly.
- Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly.
- Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency.
- Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times.
- Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust.

##### Cons

- Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first.
- Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain.
- Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights.
- Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options.
- Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features.

#### What Are Recent G2 Reviews of SalesCaptain?

**["Best AI Receptionist for Businesses"](https://www.g2.com/survey_responses/salescaptain-review-13271394)**

**Rating:** 4.5/5.0 stars

_— clara c._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13271394)

**["Better Lead Prioritization"](https://www.g2.com/survey_responses/salescaptain-review-13270448)**

**Rating:** 4.5/5.0 stars

_— Della R._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13270448)

### [BoldDesk](https://www.g2.com/products/bolddesk/reviews)

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 145

#### How Do G2 Users Rate BoldDesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.8/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.6/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind BoldDesk?

- **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion)
- **Company Website:** www.syncfusion.com
- **Year Founded:** 2001
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Syncfusion  
11,907 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,709 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small, 36% Medium

#### What Do G2 Reviewers Say About BoldDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively.
- Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features.
- Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly.
- Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively.
- Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate.

##### Cons

- Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience.
- Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration.
- Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility.
- Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times.
- Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability.

#### What Are Recent G2 Reviews of BoldDesk?

**["BoldDesk: Essential Tool with Room for Interface Improvement"](https://www.g2.com/survey_responses/bolddesk-review-13088897)**

**Rating:** 5.0/5.0 stars

_— Vishal N._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897)

**["BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support"](https://www.g2.com/survey_responses/bolddesk-review-12803790)**

**Rating:** 5.0/5.0 stars

_— Adithya K._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790)

### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 661

#### How Do G2 Users Rate Jotform AI Agents?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Personalization:** 8.1/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 7.9/10 (Category avg: 8.6/10)
- **Inbound Identification:** 7.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** www.jotform.com
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform  
39,289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation.
- Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations.
- Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation.
- Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity.
- Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities.

##### Cons

- Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions.
- Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs.
- Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management.
- Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries.
- Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Fast, No-Code AI Assistant That Delivers Contextual Answers"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)**

**Rating:** 5.0/5.0 stars

_— VELYON I._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)

**["Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)**

**Rating:** 4.0/5.0 stars

_— Pratyush S._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)

### [Tidio](https://www.g2.com/products/tidio/reviews)

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,893

#### How Do G2 Users Rate Tidio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.0/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.4/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Tidio?

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Company Website:** www.tidio.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction.
- Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance.
- Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times.
- Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly.
- Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms.

##### Cons

- Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs.
- Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility.
- Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows.
- Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability.
- Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile.

#### What Are Recent G2 Reviews of Tidio?

**["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13183557)

**["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13177684)

#### What Are G2 Users Discussing About Tidio?

- [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments
- [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 409

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Personalization:** 9.1/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.7/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [Pluspoint](https://www.g2.com/products/pluspoint/reviews)

Pluspoint is the local marketing platform for brands that run more than one address. Reviews, listings, AI search visibility, messaging, social posting and coupons. Every location, one login, from $29 per location per month. 🤖 Getting found when the search is an AI answer Ask ChatGPT for the best sushi in Lisbon and three names come back, not ten blue links. Google's AI Overviews and Ask Maps work the same way. Those answers get assembled from things you control: your categories and hours across the directory graph, plus how many reviews each location has and how recent they are. Pluspoint runs that layer. A car rental group we work with now lands consistently in the top 3 of AI recommendations. Lyca Mobile's Google Maps views rose 395%, and Maps views are what turn into direction requests and walk-ins. 📊 Transparent Prices are on the website. Monthly billing, no setup fee, no demo gate, cancel any month. One plan at $29 per location carries every feature; directory syndication is an optional $39 add-on. ⚡ Easy to set up Sign up tonight, run it tomorrow. Self-service signup, bulk location import, 14-day free trial without a card. 🔌 Connects to what you already run Google, Facebook, Instagram, WhatsApp, TikTok, X, LinkedIn, VTEX and Zapier connect from the settings screen, which puts 8,000+ apps in reach. Salesforce, HubSpot, Pipedrive, QuickBooks and Xero get set up with the team. Restaurant groups also get iFood and CoverManager, and there is a documented API. 📈 Built to grow Five locations or five hundred. Bulk operations, per-location analytics, regional rollups, franchisee-level permissions. 🧲 Attract Listings synced across Google, Apple Maps, Bing and 100+ directories. Reviews collected by QR code, SMS, email and WhatsApp, monitored across Google, Facebook, Yelp, Tripadvisor, Booking.com and more. AI replies in your brand voice, posted back automatically to Google and iFood. Elsewhere the draft waits for someone to click paste. Social posting to six networks, scheduled once, pushed to every location. 💬 Convert One inbox for WhatsApp, SMS, email, live chat, Facebook Messenger and Instagram DMs. An AI chatbot that answers the repeat questions and captures leads at 2am. A mobile microsite per location. 🔁 Retain Surveys that catch a bad visit early and route the complaint privately instead of onto Google. Campaigns over SMS, email and WhatsApp. Trackable coupons, so you can follow a campaign through to the register. 🎯 Who it fits CMOs, VP Ops, franchise leads and founder-operators at multi-location brands: restaurants, hotels, healthcare, automotive, retail, home services, beauty and real estate. One 60-restaurant group went from 2.8 to 4.8 stars and 16x more reviews a month. Billing starts at three locations, so the $87. Get found. Get visits. Get more time to sleep.

**Average Rating:** 4.9/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Pluspoint?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Personalization:** 9.7/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Pluspoint?

- **Seller:** [Pluspoint](https://www.g2.com/sellers/pluspoint)
- **Year Founded:** 2021
- **HQ Location:** Miami, US
- **Twitter:** @trypluspoint  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fff77f27f668467a932ed451875aaff14ee2ca0aa6e0c27a79c3c4b8fff83ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrypluspoint%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 52% Small, 46% Medium

#### What Do G2 Reviewers Say About Pluspoint?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of Pluspoint, streamlining online interactions and enhancing productivity significantly.
- Users find Pluspoint to be **super easy to set up** and appreciate managing everything in one place.
- Users appreciate the **AI integration** in Pluspoint for automating tasks, enhancing efficiency in managing online interactions.
- Users value Pluspoint's **advanced AI capabilities** for automating tasks, enhancing efficiency in managing online interactions.
- Users value the **automation of repetitive tasks** in Pluspoint, significantly saving time and enhancing efficiency.

##### Cons

- Users find the **limited chat functionality** of Pluspoint lacking, often relying on additional tools for better communication.
- Users desire more **flexibility in reporting** features to gain specific insights tailored to various departments.
- Users desire more **flexibility in reporting customization** , facing challenges in obtaining specific insights for different departments.
- Users desire **enhanced ticketing and call functionalities** in Pluspoint, often relying on additional tools for complex issues.
- Users find the **missing features** on the mobile app limiting and wish for more functionality on-the-go.

#### What Are Recent G2 Reviews of Pluspoint?

**["Consolidated our channels, and AI search became a measurable source of inbound"](https://www.g2.com/survey_responses/pluspoint-review-13218516)**

**Rating:** 5.0/5.0 stars

_— Marie S._

[Read full review](https://www.g2.com/survey_responses/pluspoint-review-13218516)

**["Posts, messages and listings in one place, plus traffic from AI"](https://www.g2.com/survey_responses/pluspoint-review-13260530)**

**Rating:** 5.0/5.0 stars

_— Lexie P._

[Read full review](https://www.g2.com/survey_responses/pluspoint-review-13260530)

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