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Top Free Customer Communications Management Software

Check out our list of free Customer Communications Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Communications Management Software to ensure you get the right product.

View Free Customer Communications Management Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
76 Customer Communications Management Products Available
View all Customer Communications Management Software
View all Customer Communications Management Software
Front
(2,418)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Personalization
    Average: 8.7
    8.8
    Communications Strategy Development
    Average: 8.6
    8.8
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    UC
    Easy to use and good help files, easy to navigate Read review
    Shawn R.
    SR
    What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Personalization
Average: 8.7
8.8
Communications Strategy Development
Average: 8.6
8.8
Inbound Identification
Average: 8.5
Verified User in Computer Software
UC
Easy to use and good help files, easy to navigate Read review
Shawn R.
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,439 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
Zoho Desk
(7,352)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Personalization
    Average: 8.7
    7.9
    Communications Strategy Development
    Average: 8.6
    8.1
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Marvin A.
    MA
    Excellent support tool has helped us be more organized in terms of our response times and order. Read review
    Verified User in Primary/Secondary Education
    AP
    Easy to setup and get going. The price is right for the features on offer (mainly AI if you're into that sort of thing.) It is also WCAG 2.2... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,064 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.1
Personalization
Average: 8.7
7.9
Communications Strategy Development
Average: 8.6
8.1
Inbound Identification
Average: 8.5
Marvin A.
MA
Excellent support tool has helped us be more organized in terms of our response times and order. Read review
Verified User in Primary/Secondary Education
AP
Easy to setup and get going. The price is right for the features on offer (mainly AI if you're into that sort of thing.) It is also WCAG 2.2... Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,064 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
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Salesforce Service Cloud
(7,200)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Personalization
    Average: 8.7
    8.4
    Communications Strategy Development
    Average: 8.6
    8.4
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Medical Practice
    UM
    Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve... Read review
    Verified User in Hospital & Health Care
    UH
    I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    581,047 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.3
Personalization
Average: 8.7
8.4
Communications Strategy Development
Average: 8.6
8.4
Inbound Identification
Average: 8.5
Verified User in Medical Practice
UM
Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve... Read review
Verified User in Hospital & Health Care
UH
I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
581,047 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Freshdesk
(3,700)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Customer Communications Management software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Personalization
    Average: 8.7
    8.2
    Communications Strategy Development
    Average: 8.6
    8.3
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • stefanus u.
    SU
    Centralize tickets Increase productivity Read review
    Katie H.
    KH
    All the features are intentional, helpful for my team, and easy to navigate. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,036 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.3
Personalization
Average: 8.7
8.2
Communications Strategy Development
Average: 8.6
8.3
Inbound Identification
Average: 8.5
stefanus u.
SU
Centralize tickets Increase productivity Read review
Katie H.
KH
All the features are intentional, helpful for my team, and easy to navigate. Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,036 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Fin by Intercom
(3,778)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Customer Communications Management software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
    • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
    • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Personalization
    Average: 8.7
    8.4
    Communications Strategy Development
    Average: 8.6
    8.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,919 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,950 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
  • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
  • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.7
Personalization
Average: 8.7
8.4
Communications Strategy Development
Average: 8.6
8.7
Inbound Identification
Average: 8.5
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,919 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
JustCall
(2,370)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that manages business calls and messages in one place, integrating with CRM systems and providing features like call recording, analytics, and automation.
    • Users frequently mention the ease of use, seamless CRM integration, and efficient automation features of JustCall, highlighting its ability to streamline communication, save time, and improve productivity.
    • Users experienced occasional inconsistencies in call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure and advanced features less accessible for smaller teams or new users.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Personalization
    Average: 8.7
    7.8
    Communications Strategy Development
    Average: 8.6
    8.1
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    433 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that manages business calls and messages in one place, integrating with CRM systems and providing features like call recording, analytics, and automation.
  • Users frequently mention the ease of use, seamless CRM integration, and efficient automation features of JustCall, highlighting its ability to streamline communication, save time, and improve productivity.
  • Users experienced occasional inconsistencies in call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure and advanced features less accessible for smaller teams or new users.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.1
Personalization
Average: 8.7
7.8
Communications Strategy Development
Average: 8.6
8.1
Inbound Identification
Average: 8.5
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
308 Twitter followers
LinkedIn® Page
www.linkedin.com
433 employees on LinkedIn®
Missive
(750)4.6 out of 5
6th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l

    Users
    • CEO
    • Owner
    Industries
    • Accounting
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Missive features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Personalization
    Average: 8.7
    8.4
    Communications Strategy Development
    Average: 8.6
    8.7
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MB
    I absolutely love Missive. I have been using it quite some time now, since they were just in the start-up phase. For private mail accounts it... Read review
    Verified User in Computer Software
    EC
    The ability to import rules and quickly reconfigure shared mailboxes, if needed, is very helpful. I already used Front before for sharing, but... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l

Users
  • CEO
  • Owner
Industries
  • Accounting
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
Missive features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.5
Personalization
Average: 8.7
8.4
Communications Strategy Development
Average: 8.6
8.7
Inbound Identification
Average: 8.5
MB
I absolutely love Missive. I have been using it quite some time now, since they were just in the start-up phase. For private mail accounts it... Read review
Verified User in Computer Software
EC
The ability to import rules and quickly reconfigure shared mailboxes, if needed, is very helpful. I already used Front before for sharing, but... Read review
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,662 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
respond.io
(458)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Leisure, Travel & Tourism
    Market Segment
    • 64% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • respond.io features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Personalization
    Average: 8.7
    9.0
    Communications Strategy Development
    Average: 8.6
    8.9
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AN
    The connections it has with different channels Read review
    Rodrigo H.
    RH
    That they take into account customer requests and continuously innovate with new features Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    respond.io
    Company Website
    Year Founded
    2017
    HQ Location
    Kuala Lumpur, Malaysia
    Twitter
    @respond_io
    1,414 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Leisure, Travel & Tourism
Market Segment
  • 64% Small-Business
  • 20% Mid-Market
respond.io features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Personalization
Average: 8.7
9.0
Communications Strategy Development
Average: 8.6
8.9
Inbound Identification
Average: 8.5
AN
The connections it has with different channels Read review
Rodrigo H.
RH
That they take into account customer requests and continuously innovate with new features Read review
Seller Details
Seller
respond.io
Company Website
Year Founded
2017
HQ Location
Kuala Lumpur, Malaysia
Twitter
@respond_io
1,414 Twitter followers
LinkedIn® Page
www.linkedin.com
175 employees on LinkedIn®
Wati
(458)4.6 out of 5
8th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 74% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a communication platform that enables structured message campaigns, automated replies, and timely follow-ups through WhatsApp.
    • Reviewers like the easy-to-access dashboard, user-friendly interface, and the ability to reach a large number of clients simultaneously while maintaining personalized communication.
    • Users reported issues with message template approvals taking longer than expected, complex Meta connection, and inadequate customer support.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.7
    8.7
    Communications Strategy Development
    Average: 8.6
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2020
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    529 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 74% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a communication platform that enables structured message campaigns, automated replies, and timely follow-ups through WhatsApp.
  • Reviewers like the easy-to-access dashboard, user-friendly interface, and the ability to reach a large number of clients simultaneously while maintaining personalized communication.
  • Users reported issues with message template approvals taking longer than expected, complex Meta connection, and inadequate customer support.
Wati features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.7
8.7
Communications Strategy Development
Average: 8.6
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Wati
Company Website
Year Founded
2020
HQ Location
Hong Kong, HK
Twitter
@Wati_io
529 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
Close
(2,005)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Customer Communications Management software
View top Consulting Services for Close
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Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a customer relationship management (CRM) tool designed to streamline sales processes and improve lead management.
    • Reviewers like the user-friendly interface, easy setup, and seamless integration with other tools, which allows for efficient lead tracking, communication, and workflow automation.
    • Users reported occasional lags and unresponsiveness, difficulty in setting up smart views, limited customization, and a lack of certain features such as text messaging and local ID calling ability.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Personalization
    Average: 8.7
    8.5
    Communications Strategy Development
    Average: 8.6
    8.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    201 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a customer relationship management (CRM) tool designed to streamline sales processes and improve lead management.
  • Reviewers like the user-friendly interface, easy setup, and seamless integration with other tools, which allows for efficient lead tracking, communication, and workflow automation.
  • Users reported occasional lags and unresponsiveness, difficulty in setting up smart views, limited customization, and a lack of certain features such as text messaging and local ID calling ability.
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Personalization
Average: 8.7
8.5
Communications Strategy Development
Average: 8.6
8.9
Inbound Identification
Average: 8.5
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,559 Twitter followers
LinkedIn® Page
www.linkedin.com
201 employees on LinkedIn®
Hiver
(1,274)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox tool that helps manage emails, assign tasks, and enhance customer service by integrating with Gmail.
    • Users frequently mention the convenience of automatic email assignment, the ease of setup, and the seamless integration with Gmail as key benefits of using Hiver.
    • Users reported occasional performance lags when handling high volumes of emails, limited automation features, and issues with the mobile app's user-friendliness.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Personalization
    Average: 8.7
    7.9
    Communications Strategy Development
    Average: 8.6
    8.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox tool that helps manage emails, assign tasks, and enhance customer service by integrating with Gmail.
  • Users frequently mention the convenience of automatic email assignment, the ease of setup, and the seamless integration with Gmail as key benefits of using Hiver.
  • Users reported occasional performance lags when handling high volumes of emails, limited automation features, and issues with the mobile app's user-friendliness.
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.0
Personalization
Average: 8.7
7.9
Communications Strategy Development
Average: 8.6
8.2
Inbound Identification
Average: 8.5
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,647 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
Glassix
(202)4.8 out of 5
11th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Personalization
    Average: 8.7
    9.3
    Communications Strategy Development
    Average: 8.6
    9.1
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AN
    What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
    Leon E.
    LE
    I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Personalization
Average: 8.7
9.3
Communications Strategy Development
Average: 8.6
9.1
Inbound Identification
Average: 8.5
AN
What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
Leon E.
LE
I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Trengo
(245)4.3 out of 5
Save to My Lists
Entry Level Price:€349.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    7.7
    Personalization
    Average: 8.7
    7.6
    Communications Strategy Development
    Average: 8.6
    7.7
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Health, Wellness and Fitness
    AH
    User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
    Ernesto E.
    EE
    Highlight the features and the competitive price of the solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
7.7
Personalization
Average: 8.7
7.6
Communications Strategy Development
Average: 8.6
7.7
Inbound Identification
Average: 8.5
Verified User in Health, Wellness and Fitness
AH
User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
Ernesto E.
EE
Highlight the features and the competitive price of the solution. Read review
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
282 Twitter followers
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Moxo
(194)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The ol

    Users
    • Director
    • CEO
    Industries
    • Financial Services
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Moxo features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.7
    8.8
    Communications Strategy Development
    Average: 8.6
    8.5
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jae C.
    JC
    It has many useful functions included in MOXO platform that makes paying for other services for video calls, scheduling, signature, etc. obsolete.... Read review
    Hayes C.
    HC
    Moxo is the only software that can handle a high volume of projects while also delivering a beautiful UI for the clients. The app based system... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Moxo
    Company Website
    Year Founded
    2012
    HQ Location
    Cupertino, CA
    Twitter
    @PoweredByMoxo
    10,664 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The ol

Users
  • Director
  • CEO
Industries
  • Financial Services
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 18% Mid-Market
Moxo features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.7
8.8
Communications Strategy Development
Average: 8.6
8.5
Inbound Identification
Average: 8.5
Jae C.
JC
It has many useful functions included in MOXO platform that makes paying for other services for video calls, scheduling, signature, etc. obsolete.... Read review
Hayes C.
HC
Moxo is the only software that can handle a high volume of projects while also delivering a beautiful UI for the clients. The app based system... Read review
Seller Details
Seller
Moxo
Company Website
Year Founded
2012
HQ Location
Cupertino, CA
Twitter
@PoweredByMoxo
10,664 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
SleekFlow
(193)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 74% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a customer communication platform that consolidates all chat channels, supports automation, and allows efficient management of messages across multiple platforms.
    • Users like the platform's ease of use, stability, collaboration tools, automation features, seamless integration with Shopify, AI features for quick replies and lead scoring, and the unified inbox for organizing messages.
    • Users mentioned issues with the reporting feature, pricing for smaller teams, learning curve for setting up workflows, limited customization of some features, and occasional lag in the mobile app.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.7
    8.3
    Communications Strategy Development
    Average: 8.6
    8.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    101 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    196 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 74% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a customer communication platform that consolidates all chat channels, supports automation, and allows efficient management of messages across multiple platforms.
  • Users like the platform's ease of use, stability, collaboration tools, automation features, seamless integration with Shopify, AI features for quick replies and lead scoring, and the unified inbox for organizing messages.
  • Users mentioned issues with the reporting feature, pricing for smaller teams, learning curve for setting up workflows, limited customization of some features, and occasional lag in the mobile app.
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.7
8.3
Communications Strategy Development
Average: 8.6
8.6
Inbound Identification
Average: 8.5
Seller Details
Seller
SleekFlow
Company Website
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
101 Twitter followers
LinkedIn® Page
www.linkedin.com
196 employees on LinkedIn®