# The Top 20 Easiest To Use Customer Communications Management Software See the top Customer Communications Management Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Communications+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Communications+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Communications+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use&via=G2dotcom) 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"mail")](mailto:?subject=Easiest+To+Use+Customer+Communications+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Communications+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Customer Communications Management Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Communications+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Communications+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Communications+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Customer+Communications+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Communications+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Customer+Communications+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Communications+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Edge](#) #1 [![Edge](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_495885f44c668c68e38ce3dff3b97498/eyerate-reviews-edge.png "Edge")](/products/eyerate-reviews-edge/reviews) [Edge](/products/eyerate-reviews-edge/reviews) 9.4 [Expand/Collapse Edge](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.7 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.1 9.6 Customer Segment Breakdown Small Business 65% Mid Market 29% Enterprise 6% [Expand/Collapse Close](#) #2 [![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close")](/products/close/reviews) [Close](/products/close/reviews) 9.4 [Expand/Collapse Close](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 79% Mid Market 20% Enterprise 1% [Expand/Collapse Salesmsg](#) #3 [![Salesmsg](https://images.g2crowd.com/uploads/product/hd_favicon/97c2986846846122fd3608873984f864/salesmsg.svg "Salesmsg")](/products/salesmsg/reviews) [Salesmsg](/products/salesmsg/reviews) 9.4 [Expand/Collapse Salesmsg](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.1 9.4 Customer Segment Breakdown Small Business 70% Mid Market 28% Enterprise 3% [Expand/Collapse respond.io](#) #4 [![respond.io](https://images.g2crowd.com/uploads/product/hd_favicon/efbf9b9ef7793c2f2cdcd51e4ff15a58/respond-io.svg "respond.io")](/products/respond-io/reviews) [respond.io](/products/respond-io/reviews) 9.4 [Expand/Collapse respond.io](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 75% Mid Market 23% Enterprise 2% [Expand/Collapse Hiver in Gmail](#) #5 [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](/products/hiver-in-gmail/reviews) [Hiver in Gmail](/products/hiver-in-gmail/reviews) 9.2 [Expand/Collapse Hiver in Gmail](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 67% Mid Market 27% Enterprise 6% [Expand/Collapse Missive](#) #6 [![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive")](/products/missive/reviews) [Missive](/products/missive/reviews) 9.2 [Expand/Collapse Missive](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 88% Mid Market 12% Enterprise 0% [Expand/Collapse Crexendo](#) #7 [![Crexendo](https://images.g2crowd.com/uploads/product/hd_favicon/c41539759356a586e48d93c64d7b7d45/crexendo.svg "Crexendo")](/products/crexendo/reviews) [Crexendo](/products/crexendo/reviews) 9.2 [Expand/Collapse Crexendo](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.2 9.7 Meets Requirements Average: 9.1 9.8 Customer Segment Breakdown Small Business 79% Mid Market 21% Enterprise 0% [Expand/Collapse Podium](#) #8 [![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")](/products/podium/reviews) [Podium](/products/podium/reviews) 9.2 [Expand/Collapse Podium](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.1 9.0 Customer Segment Breakdown Small Business 60% Mid Market 35% Enterprise 5% [Expand/Collapse Kapture CX](#) #9 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews) 9.2 [Expand/Collapse Kapture CX](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 8.6 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 29% Mid Market 56% Enterprise 15% [Expand/Collapse Wati](#) #10 [![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")](/products/wati/reviews) [Wati](/products/wati/reviews) 9.1 [Expand/Collapse Wati](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.1 9.1 Customer Segment Breakdown Small Business 77% Mid Market 21% Enterprise 2% [Expand/Collapse Front](#) #11 [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](/products/front/reviews) [Front](/products/front/reviews) 9.1 [Expand/Collapse Front](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 48% Mid Market 42% Enterprise 10% [Expand/Collapse Freshdesk](#) #12 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews) 9.0 [Expand/Collapse Freshdesk](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.1 8.8 Customer Segment Breakdown Small Business 49% Mid Market 40% Enterprise 12% [Expand/Collapse Fin](#) #13 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")](/products/fin/reviews) [Fin](/products/fin/reviews) 9.0 [Expand/Collapse Fin](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 58% Mid Market 38% Enterprise 5% [Expand/Collapse BoldDesk](#) #14 [![BoldDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6c62a016a10cc82383d9ce82e04e42fa/bolddesk.png "BoldDesk")](/products/bolddesk/reviews) [BoldDesk](/products/bolddesk/reviews) 8.9 [Expand/Collapse BoldDesk](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.1 9.4 Customer Segment Breakdown Small Business 57% Mid Market 43% Enterprise 1% [Expand/Collapse Atlas Support](#) #15 [![Atlas Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_55aaa3d8cd110e6d9bc55046ac695f67/atlas-support.jpeg "Atlas Support")](/products/atlas-support/reviews) [Atlas Support](/products/atlas-support/reviews) 8.9 [Expand/Collapse Atlas Support](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.2 9.8 Meets Requirements Average: 9.1 9.9 Customer Segment Breakdown Small Business 87% Mid Market 13% [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #16 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)")](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) 8.9 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.5 Ease of Use Average: 9.2 8.6 Meets Requirements Average: 9.1 9.0 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse Tidio](#) #17 [![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")](/products/tidio/reviews) [Tidio](/products/tidio/reviews) 8.8 [Expand/Collapse Tidio](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.1 8.8 Customer Segment Breakdown Small Business 90% Mid Market 9% Enterprise 1% [Expand/Collapse ServiceNow Customer Service Management](#) #18 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management")](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews) 8.8 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 8.6 Ease of Use Average: 9.2 8.6 Meets Requirements Average: 9.1 8.8 Customer Segment Breakdown Small Business 12% Mid Market 34% Enterprise 54% [Expand/Collapse Pylon](#) #19 [![Pylon](https://images.g2crowd.com/uploads/product/hd_favicon/6186416725dd54b02b5d7d0a74b71289/pylon-pylon.svg "Pylon")](/products/pylon-pylon/reviews) [Pylon](/products/pylon-pylon/reviews) 8.8 [Expand/Collapse Pylon](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.1 8.8 Customer Segment Breakdown Small Business 77% Mid Market 23% [Expand/Collapse Assembly](#) #20 [![Assembly](https://images.g2crowd.com/uploads/product/hd_favicon/1600ed9c292219e868d179d27be76fa2/assemblysoftware.svg "Assembly")](/products/assemblysoftware/reviews) [Assembly](/products/assemblysoftware/reviews) 8.8 [Expand/Collapse Assembly](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.1 8.7 Customer Segment Breakdown Small Business 96% Mid Market 4% Enterprise 0%