The Top 20 Easiest To Use Customer Communications Management Software

See the top Customer Communications Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

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9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Glassix

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

67%

Mid Market

30%

Enterprise

respond.io

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

74%

Mid Market

24%

Enterprise

Edge

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

Crexendo

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

78%

Mid Market

22%

Enterprise

Kapture CX

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

27%

Mid Market

58%

Enterprise

15%

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Hiver

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

Missive

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#10

Salesmsg

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

70%

Mid Market

27%

Enterprise

#11

Wati

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

#12

Fin by Intercom

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#13

Front

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

10%

#14

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

#15

Atlas Support

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

#16

Salesforce Service Cloud

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

#17

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.4

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#18

RingCentral Contact Center

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

38%

Enterprise

13%

#19

BoldDesk

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

53%

Mid Market

46%

Enterprise

#20

Tidio

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise