Splunk On-Call Reviews & Product Details

I was a customer of VictorOps before the acquisition, and from the jump I have appreciated the product's flexibility. It was way ahead of other options at the time in the way you could catch and route incidents, organize oncall rotations, provide flexibility to the folks on call around how they are alerted, how escalations are handled and more.

What really put it over the top was the transmogrifier and the ability to have all sorts of data feed the timeline of events to aid in providing context to alerts. Being able to modify alerts in real time, change their severity, attach contextual information, provide links to key resources and more was a big improvement over what most oncall options were providing.

The integration with slack was also key, being able to capture conversations in the timeline, and then later to product a report from all of that for the postmortem is a valuable aspect to making a good after-action review easier to execute. Review collected by and hosted on G2.com.

Since its acquisition it has existed largely unchanged. It's just languishing without any notable improvements to the offering. To this day, SSO requires you to type in your company slug, because the system can't remember it reliably. And if you need to set it up or make changes to it you have to go through support because the user interface doesn't allow you to configure it directly. It has been this way since the acquisition, and that's unacceptable.

What it did well, it does well - but it has since been far surpassed by other products in the market. I do not understand why Splunk bought it if they had no intention of doing anything meaningful with it. Review collected by and hosted on G2.com.

Being able to create teams and configure shifts between them is one of the most helpful resources available on this platform.

Splunk On-Call provides easy integrations with several tools making its configuration very easy to set up. Review collected by and hosted on G2.com.

It may get a little tricky when wanting to schedule shifts between multiple teams and users. If you don't define how shifts should be previously, Splunk On-Call won't be helpful at this step. Review collected by and hosted on G2.com.

As an DevOps Engineer , one must look back into the beautiful features of using the splunk on call as it provides best experience in empowering the devops and support team to contribute with the quick alerting and incident review mechanism. It is helpful in remediating the prod incident reports and review them internally to quickly find any bugs or issue related to the app code áńd trace them in real. Review collected by and hosted on G2.com.

Nothing to dislike as we have experienced a handsome front end dashboard which helps even a mid level engineer can quickly start learning from it and can work accordingly to the business requirements. It is highly recommended software instead. We haven't experienced any issues all alongbthe journey of incident reports and log alert. Review collected by and hosted on G2.com.

It has greatly enhanced our incident management process.

The flexibility and configurability of this tool are truly commendable.

The robust notification system ensures that our on-call member never misses the critical alerts which helps us to mitigate the issue as earliest to keep our infra stabilised. Review collected by and hosted on G2.com.

Couldn't able to generate the reports to track the incidents by date wise.

And the users management licensing is minimal. Review collected by and hosted on G2.com.

Accurate alerts, on time response, capability to set up alerts of various dimensions Review collected by and hosted on G2.com.

It's not always real-time. Includes lag during high traffic. Review collected by and hosted on G2.com.

Mobile application integration that helps responding anywhere.

Alerting and dashboard reporting.

Policies defined for escalations.

Post-incident analysis Review collected by and hosted on G2.com.

User interface and complex navigation. Data lag causing reactive approach to incidents. Review collected by and hosted on G2.com.

The Rules Engine is great - I've used annotations to attach runbook articles to our alerts. The timeline interface is simple and easy to understand. Review collected by and hosted on G2.com.

VictorOps was recently acquired by Splunk, which is notorious expensive, so I'm still a little worried about future price hikes. For now, however, Splunk has actually reduced the cost a bit for us. Review collected by and hosted on G2.com.

VictorOps offers integrations into all of our production environment, both cloud and on-prem; as well as tie into our primary group-communication package. We are able to route these disparate alerts through a singe notification tool; so that we do not need to install or monitor a variety of apps. The fine-grained controls that are in place for each of our data teams is also wonderful. TeamA needs 15 minute escalation thresholds with a backup team member; while TeamB only requires an hour-long window. Management can be slotted anywhere in the escalation chain as required by each team. Review collected by and hosted on G2.com.

battery usage when on call; and the phone app doesn't have 100% feature parity of the web portal. But both of those may be the nature of the mobile beast. Review collected by and hosted on G2.com.

Both the web and mobile app are fantastic that allow for full control whether you are on a computer, mobile app, or Slack. Review collected by and hosted on G2.com.

That the app wakes me up in the middle of the night! Truly don't have any dislikes with the solution. Support is always willing to assist with any issues including finding a solution due to any specific business requirement you have. Review collected by and hosted on G2.com.

The ability to handle incidents, escalations and grabbing point duty off my teammates from the mobile app is awesome. Also, the fact that alerts from VictorOps override my phone's sound profile means I can silent my phone and sleep tight while not being worried of missing a critial alert while asleep during 24 hours point duties.

The app is also light and have seen lots of improvement over time.

Working with the API is a bliss and it has many integrations with default tools like Zendesk.

I love it. 1000% recommended. Review collected by and hosted on G2.com.

I would like to be able to schedule overrides and change regular scheduling from the mobile app for emergency schedule changes. Review collected by and hosted on G2.com.