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Compare Opsgenie and xMatters 
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At a Glance
Market Segments
Mid-Market (53.1% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
Opsgenie
Star Rating
(49)4.3 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpsgeniexMatters
Star Rating
(702)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Opsgenie excels in its "Constant Monitoring" feature, achieving a high score of 9.2, which is on par with xMatters, but reviewers mention that Opsgenie's alerting system is more customizable, allowing for tailored notifications based on specific incidents.
- Reviewers mention that xMatters shines in "Timely Alerts," scoring 9.4 compared to Opsgenie's 9.2. Users appreciate the speed at which xMatters delivers alerts, which is crucial for incident response times.
- G2 users highlight that Opsgenie's "Ticket Assignment" feature scores 8.8, while xMatters outperforms with a score of 9.1. Users report that xMatters provides more robust automation options for ticket routing, enhancing workflow efficiency.
- Users on G2 mention that xMatters offers superior "AI Text Summarization" capabilities, scoring 8.9 compared to Opsgenie's 7.0. Reviewers appreciate how xMatters can distill complex incident reports into concise summaries, making it easier for teams to understand issues quickly.
- Reviewers say that while both products have strong "Quality of Support," xMatters scores higher at 9.1, with users noting that their support team is more responsive and knowledgeable, which is critical during high-pressure situations.
- Users report that Opsgenie's "Ease of Setup" is rated at 8.1, which some find less intuitive compared to xMatters' score of 8.7. Reviewers mention that xMatters provides a more user-friendly onboarding experience, making it easier for teams to get started quickly.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availablexMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Opsgenie
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.9
38
9.1
497
Ease of Use
8.3
38
8.8
513
Ease of Setup
8.1
22
8.8
291
Ease of Admin
8.6
23
8.8
181
Quality of Support
8.7
29
9.1
422
Has the product been a good partner in doing business?
8.6
22
9.3
173
Product Direction (% positive)
9.4
36
9.2
482
Features by Category
Monitoring
9.3
29
|
Verified
9.3
294
9.2
30
|
Verified
9.5
319
|
Verified
8.8
29
|
Verified
9.1
297
|
Verified
Not enough data
7.9
21
Management Tools
8.9
28
|
Verified
9.1
289
8.6
28
|
Verified
9.1
290
|
Verified
8.4
24
|
Verified
9.0
274
|
Verified
Generative AI
7.3
5
8.5
71
7.0
5
8.6
73
Agentic AI - Incident Management
Not enough data
7.0
16
Not enough data
7.1
12
Not enough data
8.5
20
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.1
14
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Opsgenie and xMatters are categorized as IT Alerting and Incident Management
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.5%
Information Technology and Services
18.4%
Telecommunications
10.2%
Retail
8.2%
Marketing and Advertising
6.1%
Other
32.7%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.4%
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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