Compare Opsgenie and xMatters 
Featured Products
At a Glance
Market Segments
Mid-Market (53.1% of reviews)
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
Opsgenie
Star Rating
(49)4.3 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpsgeniexMatters
Star Rating
(715)4.5 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its higher G2 Score compared to Opsgenie. Users appreciate the smooth flow of notifications during critical incidents, which enhances their response efficiency.
- Users say that Opsgenie is particularly effective for teams already using the Atlassian suite, as it integrates seamlessly with tools like Jira Service Management. Reviewers highlight its ease of use for managing on-call schedules and sending alerts to multiple channels, such as email and Slack.
- According to verified reviews, xMatters stands out for its robust automation capabilities, allowing users to easily set up workflows. This feature has been praised for simplifying complex processes, making it a favorite among teams looking to streamline their incident management.
- Reviewers mention that while Opsgenie offers good integration options, it sometimes struggles with configuration challenges. Users have noted that setting up certain features can be less intuitive compared to xMatters, which has a reputation for a smoother implementation process.
- G2 reviewers highlight the quality of support provided by xMatters, which scores higher than Opsgenie. Users appreciate the responsive customer service and the helpful resources available, contributing to a more positive overall experience.
- Users report that both products have strong monitoring capabilities, but xMatters edges out with its timely alerts and ticket accuracy. Reviewers have noted that this reliability is crucial for maintaining operational efficiency during incidents.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availablexMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Opsgenie
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.9
38
9.1
509
Ease of Use
8.3
38
8.9
525
Ease of Setup
8.1
22
8.9
304
Ease of Admin
8.6
23
8.8
184
Quality of Support
8.7
29
9.1
435
Has the product been a good partner in doing business?
8.6
22
9.3
176
Product Direction (% positive)
9.4
36
9.2
494
Features by Category
Monitoring
9.3
29
|
Verified
9.3
304
9.2
30
|
Verified
9.5
332
|
Verified
8.8
29
|
Verified
9.1
309
|
Verified
Not enough data
7.6
29
Management Tools
8.9
28
|
Verified
9.1
299
8.6
28
|
Verified
9.2
301
|
Verified
8.4
24
|
Verified
9.0
283
|
Verified
Generative AI
7.3
5
8.3
79
7.0
5
8.5
80
Agentic AI - Incident Management
Not enough data
7.2
24
Not enough data
7.5
19
Not enough data
8.5
29
Not enough data
8.3
21
Not enough data
7.8
18
Not enough data
7.8
19
Not enough data
7.8
23
ServiceNow Apps
Not enough data
9.3
74
Not enough data
9.3
74
Agentic AI - ServiceNow Store Apps
Not enough data
9.0
8
Not enough data
7.7
8
Not enough data
9.0
8
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
13
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Opsgenie and xMatters are categorized as IT Alerting and Incident Management
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.5%
Information Technology and Services
18.4%
Telecommunications
10.2%
Retail
8.2%
Marketing and Advertising
6.1%
Other
32.7%
Information Technology and Services
20.5%
Financial Services
8.9%
Computer Software
7.5%
Hospital & Health Care
6.4%
Banking
5.0%
Other
51.8%
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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